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Vipin Vikraman - PeerSpot reviewer
Assistant Manager at M. H. Al Mahroos
Real User
Top 5
Nov 26, 2024
The integration and stability are clear and reliable
Pros and Cons
  • "Amazon EKS provides good support."
  • "The scalability has really helped us a lot in enhancing the customer experience and ensuring quick results."
  • "Sometimes, we face minor connectivity issues. However, it depends on the applications we are using."

What is our primary use case?

Our primary use case is related to our ecommerce solution, which is very high in terms of data in the database and products. It has one hundred thousand first line items. We developed a system connected with AWS services to translate search keywords into different languages and improve search results accuracy on our ecommerce site.

How has it helped my organization?

The scalability has really helped us a lot in enhancing the customer experience and ensuring quick results. The ROI is really good, especially when compared with other services on-premises.

What is most valuable?

Amazon EKS provides good support. The integration and stability are clear and reliable. The scalability is excellent, allowing us to efficiently handle customer experiences and improve operational efficiency.

What needs improvement?

Sometimes, we face minor connectivity issues. However, it depends on the applications we are using. Improvement might be needed based on different use cases.

Buyer's Guide
Amazon EKS
August 2026
Learn what your peers think about Amazon EKS. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
908,877 professionals have used our research since 2012.

For how long have I used the solution?

We have been using it since 2015.

What do I think about the stability of the solution?

The stability of Amazon EKS is clear and reliable.

What do I think about the scalability of the solution?

Amazon EKS's scalability is clear and has improved our operational efficiency a lot.

How are customer service and support?

The customer service and support are good, and we have a paid subscription that provides priority support.

How was the initial setup?

The initial setup was handled by third parties. It involved some complexities, and appropriate inputs were necessary.

What about the implementation team?

We worked with a third-party team for implementation, including many developers.

What was our ROI?

We did several ROIs, which showed positive results. It's particularly beneficial compared to investing in hardware.

What's my experience with pricing, setup cost, and licensing?

The licensing cost is acceptable.

What other advice do I have?

Before implementing, ensure thorough research and ROI analysis. The implementation should be handled by experienced personnel.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Venkatramanan C.S. - PeerSpot reviewer
AWS Cloud Engineer at a tech services company
Real User
Top 5Leaderboard
Nov 22, 2024
Amazon EKS: Why It Shines, Where It Struggles, and How It Can Improve
Pros and Cons
  • "AWS EKS provides flexibility and scalability compared to on-premises Kubernetes."
  • "Improvement is needed in reducing the complexity of using EKS."
  • "Improvement is needed in reducing the complexity of using EKS. While services like EC2 are user-friendly, EKS and ECS present a steep learning curve with significant responsibilities."

What is our primary use case?

I am working mostly on AWS infrastructure services, such as EC2, EKS, RDS, CloudFormation, IAM, and CloudWatch. I have around one year of experience with Kubernetes and have been using AWS services continuously for three years. My responsibilities include working on server storage, containerization, monitoring, and access policies.

What is most valuable?

Simplifies Kubernetes setup and management.AWS handles cluster upgrades, patches, and availability.Seamlessly integrates with AWS services like IAM, CloudWatch, and VPC.Access to advanced networking, security, and monitoring tools.EKS automatically deploys the Kubernetes control plane across multiple AWS Availability Zones for fault tolerance.

What needs improvement?

  • EKS incurs an additional management fee ($0.10 per hour per cluster) along with EC2 or Fargate costs.May be expensive for smaller workloads compared to alternatives like AWS ECS.Requires expertise to configure and manage Kubernetes resources effectively.Networking (e.g., setting up VPCs, subnets, and service endpoints) can be complex.Simplifies managing multiple Kubernetes clusters, especially for organizations with hybrid or multi-region setups.Integrated dashboards for Kubernetes metrics, logs, and traces.Simplifies observability without needing third-party tools.
  • For how long have I used the solution?

    I have around one year of experience using Kubernetes with AWS.

    What do I think about the stability of the solution?

    In my project, AWS EKS has shown stability without any issues.

    What do I think about the scalability of the solution?

    EKS offers excellent scalability, especially compared to Docker Swarm. The ability to scale based on requirements by deploying additional containers is a strong point for Kubernetes.

    How are customer service and support?

    I have not contacted technical support regarding EKS.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I have explored Google Kubernetes Service in my personal projects but did not work on any other Kubernetes projects before EKS.

    How was the initial setup?

    The initial setup is relatively straightforward when using the AWS Management Console. Setting up clusters and nodes is simplified through AWS's interface compared to on-premises. It took approximately 15 to 20 minutes to complete the setup.

    What's my experience with pricing, setup cost, and licensing?

    I do not have specific details on EKS's pricing and licensing compared to other services. However, in general, deploying in the cloud offers lower latency and high availability and reduces manual intervention and responsibility, leading to some operational efficiencies.

    Which other solutions did I evaluate?

    I have worked with Google Kubernetes Service in my personal space but have not evaluated others for professional use.

    What other advice do I have?

    For large-scale enterprise solutions, Kubernetes is recommended due to its scalability. Despite costing considerations, EKS alleviates the burden of procedural complexities, making it suitable for enterprise-level applications.

    I'd rate the solution eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Amazon EKS
    August 2026
    Learn what your peers think about Amazon EKS. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
    908,877 professionals have used our research since 2012.
    Amit Anand - PeerSpot reviewer
    Sr Technical Architect at HCLSoftware
    Real User
    Top 5
    Jun 19, 2025
    Has experienced seamless integration and robust support while benefiting from infrastructure automation
    Pros and Cons
    • "The biggest advantages of Amazon EKS include load balancing, auto scalability, and platform integration."
    • "I think the monitoring part and observability part could be improved."

    What is our primary use case?

    The use cases for the product involve provisioning of infrastructure and auto provisioning of infrastructure.

    I have managed on-premise deployments in my use case with a Helm chart.

    What is most valuable?

    The biggest advantages of Amazon EKS include load balancing, auto scalability, and platform integration.

    The solution includes automated node provisioning features.

    The integration with AWS services involves platform services only.

    What needs improvement?

    We usually get deployed and only need to tweak the source code; however, I think the monitoring part and observability part could be improved.

    For how long have I used the solution?

    I have been selling it for almost two years.

    What do I think about the scalability of the solution?

    The scalability of Amazon EKS deserves a perfect rating of ten.

    How are customer service and support?

    The technical support from Amazon deserves a rating of ten.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    I would rate the ease of installing Amazon EKS in the middle area, giving it a five.

    What other advice do I have?

    I have moved to pre-sales activity now.

    I am selling Kubernetes Engine from Amazon.

    I can rate Amazon EKS as nine because I just need to see some improvement.

    I want to be a reference for Amazon.

    The overall rating for Amazon EKS is 9 out of 10.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    PeerSpot user
    reviewer1280193 - PeerSpot reviewer
    Assistant to Vice President at a consultancy with 10,001+ employees
    Real User
    Top 20
    Nov 26, 2024
    With the serverless option, you can deploy everything and AWS handles the infrastructure
    Pros and Cons
    • "The serverless capability of Amazon EKS is quite valuable."
    • "Amazon EKS offers replatforming and migration capabilities to our customers, enabling them to move from AWS to other platforms like AKS with minimal changes."
    • "Amazon EKS could improve in its pricing model, particularly for medium-sized customers who might find the support costs high."

    What is our primary use case?

    Amazon EKS is used as a container orchestration platform. Customers use it to develop applications which are containerized and need to be deployed. Kubernetes is the most popular platform across the industry.

    How has it helped my organization?

    Amazon EKS offers replatforming and migration capabilities to our customers, enabling them to move from AWS to other platforms like AKS with minimal changes. It has also helped in smooth integration with other AWS services, especially API gateways and databases.

    What is most valuable?

    The serverless capability of Amazon EKS is quite valuable. Earlier, it was necessary to know the exact configuration, including the number of pods and nodes. Now, with the serverless option, you can deploy everything and AWS handles the infrastructure.

    What needs improvement?

    Amazon EKS could improve in its pricing model, particularly for medium-sized customers who might find the support costs high.

    For how long have I used the solution?

    I have used Amazon EKS for the past five to six years.

    What do I think about the stability of the solution?

    I rate the stability of Amazon EKS as ten out of ten. It is highly stable.

    What do I think about the scalability of the solution?

    Amazon EKS has high scalability. It can scale very well according to needs, and it doesn't have any issues with scalability.

    How are customer service and support?

    Amazon's technical support is quite good, especially for those who purchase support services. As a partner, we receive excellent support due to our relationship with Amazon.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup of Amazon EKS is much less complex compared to setting up Kubernetes manually on Linux virtual machines, as it takes away the complexities of installing and configuring everything.

    Which other solutions did I evaluate?

    We have experience working with both EKS from AWS and AKS from Microsoft Azure, as well as Google GKE.

    What other advice do I have?

    For those who are Amazon customers and want to deploy containerized applications, Amazon EKS is the best option.

    I'd rate the solution ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Co-Founder at Vsigma IT Labs Pvt Ltd
    Reseller
    Top 5Leaderboard
    Aug 7, 2025
    Facilitates efficient deployment and project execution through streamlined integration and robust features
    Pros and Cons
    • "From both operational management and project management angles, these tools address human as well as programming side hurdles, eliminating most gaps and enabling timely project execution without surprises and ensuring quick turnaround time while meeting delivery deadlines."
    • "For those looking into using Amazon EKS, my advice is that it is a good product, although the downside is that if the volume grows, the OpEx cost increases significantly."

    What is our primary use case?

    As integrators, we are the user of Amazon EKS. Our customer's main use cases for Amazon EKS are mostly internal services automation and development and deployment automation, which we are using for the digital applications of our customers in the AWS cloud.

    What is most valuable?

    The most valuable features in Amazon EKS include a suite of different services, such as code versioning, pipelining, code deployment, and code quality checks; we are using the total suite of the Amazon EKS.

    From a project management standpoint, the automated node provisioning feature in Amazon EKS helps to streamline the application deployment process because the benefit I see with this product is that our deployment turnaround time reduces considerably, and all compliance standards are met. Code quality is maintained, and there are specific indicators designed in the product to identify quality issues with minimal effort. The Agile mode of project execution methodologies can also be implemented due to the code version controls and pipelining controls.

    Most importantly, the deployment side of code releases and release management features are maintained without major hassles, within a short span of time, and without delays to customer experience. From both operational management and project management angles, these tools address human as well as programming side hurdles, eliminating most gaps and enabling timely project execution without surprises and ensuring quick turnaround time while meeting delivery deadlines.

    Amazon EKS's deep integration with AWS services such as Identity Access Management impacts the approach to security and compliance because it integrates with IAM authentication and the multi-factor authentication process, allowing access only to those who need it.

    What needs improvement?

    I recommend that Amazon EKS could be improved by integrating AI intelligence with its components because EKS or the Kubernetes cluster has not yet undergone an AI wrapper. An AI component integrated into Amazon EKS, such as failure analysis and intelligent recommendations when failures happen, would be very helpful. Although automation is present, this AI feature would enhance the overall capability.

    For how long have I used the solution?

    I have been working with Amazon EKS for almost four or five years now.

    What was my experience with deployment of the solution?

    I have not faced any challenges with Amazon EKS; it's good and quicker. Initially, implementation can be a bit time-consuming, but once set, it becomes a 'code it and forget it' sort of environment.

    What do I think about the stability of the solution?

    I have no complaints about the stability of Amazon EKS; it is good, with no concerns at this point in time.

    What do I think about the scalability of the solution?

    Amazon EKS is good regarding scalability; it suits conventional services and has room for improvement with upcoming agentic AI and GenAI resources.

    How are customer service and support?

    My experience with Amazon support is good; we always had a good association with them, so no concerns on that. I would rate the support of Amazon EKS above seven.

    How would you rate customer service and support?

    Positive

    What was our ROI?

    Customers have seen a return on investment with Amazon EKS because they are happy and see value in the services; however, as the volume grows, the OpEx cost also increases, so any respite on OpEx cost for customers with exponentially growing volumes would be helpful.

    What's my experience with pricing, setup cost, and licensing?

    Regarding the cost of Amazon EKS, I would say it's relative to the organization based on release management processes; for big organizations where customer experience matters, such as in the retail segment, the cost can be very high due to numerous daily changes. For companies in telecom and retail, as Amazon is a pay-per-use service, our usage levels are high, so I would desire if Amazon could provide certain discounts or credits for customers who utilize a lot of resources.

    What other advice do I have?

    Our customers use the solution on the Amazon AWS cloud. They purchase Amazon EKS through AWS only.

    For those looking into using Amazon EKS, my advice is that it is a good product, although the downside is that if the volume grows, the OpEx cost increases significantly. I would strongly recommend it for small and medium companies. For big companies with more releases, it also attracts more OpEx costs, so if there is a mechanism to control costs, it can be suitable for everybody.

    On a scale of one to ten, I rate Amazon EKS an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
    PeerSpot user
    MohamedElazzouzi - PeerSpot reviewer
    Manager de production SI technique et corporate at inwi
    Real User
    Aug 18, 2023
    A highly scalable solution that helps manage nodes and scalability in AWS
    Pros and Cons
    • "Amazon EKS is like Kubernetes, but it helps manage our nodes and scalability in AWS."
    • "Amazon EKS should improve its integration."

    What is most valuable?

    Amazon EKS is like Kubernetes, but it helps manage our nodes and scalability in AWS.

    What needs improvement?

    Amazon EKS should improve its integration. Our company does not maintain the external infrastructure.

    Amazon EKS should include a graphic interface. Like there is a dashboard in Kubernetes, Amazon EKS should have a graphic interface that is more fluid, more fluent and contains more information.

    For how long have I used the solution?

    I have been using Amazon EKS for six months.

    What do I think about the stability of the solution?

    Amazon EKS is a very stable solution.

    I rate Amazon EKS a nine out of ten for stability.

    What do I think about the scalability of the solution?

    Amazon EKS has high scalability. The solution has 10 to 15 endpoints in our organization. The solution is used 24/7 in our organization.

    I rate Amazon EKS a nine out of ten for scalability.

    Which solution did I use previously and why did I switch?

    Before Amazon EKS, I previously used OpenShift and Kubernetes-native.

    How was the initial setup?

    The solution's initial setup depends on the application inside it. It's easy to have Kubernetes, but deploying other solutions with EKS is hard. It is easy to deploy Amazon EKS in general. I rate the solution an eight out of ten for the ease of its setup.

    What about the implementation team?

    It took us half a day to deploy Amazon EKS. The solution's deployment depends on whether you want to use the Terraform ECR infrastructure. You have to go to the panel in AWS and deploy Amazon EKS. We needed an integrator for the first time, but then we did everything ourselves for the next deployments. Only one person is required for the deployment and maintenance of the solution.

    What's my experience with pricing, setup cost, and licensing?

    Amazon EKS is quite pricey, but the functionality it provides is worth it. The solution has no additional costs, but it depends on the number of nodes used inside it. If we have a lot of traffic, we should scale many nodes, which would cost a lot.

    On a scale of one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing an eight out of ten.

    What other advice do I have?

    Overall, I rate Amazon EKS a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Jigneshkumar Gadhavi - PeerSpot reviewer
    Sr. DevOps Engineer at Seaflux
    Real User
    Mar 31, 2024
    Supports multiple tools and has a straightforward setup process
    Pros and Cons
    • "The product's most valuable features are scalability, observability, and performance."
    • "They could add logging features. At present, we use external tools to increase and decrease the number of instances."

    What is our primary use case?

    We use Amazon EKS to manage containerization within our microservices environment.

    What is most valuable?

    The product's most valuable features are scalability, observability, and performance.

    What needs improvement?

    They could add logging features. At present, we use external tools to increase and decrease the number of instances.

    For how long have I used the solution?

    We have been using Amazon EKS for three years.

    What do I think about the stability of the solution?

    It is a stable service. We never encountered system downtime.

    What do I think about the scalability of the solution?

    In organizational environments, especially when utilizing the console, EKS is the primary choice. Out of ten clients, approximately eight opt for EKS due to its scalability and robust features.

    How are customer service and support?

    We contacted AWS support for EKS when we encountered difficulties connecting to private subnets. The support team guided us through the necessary steps to address these issues.

    Which solution did I use previously and why did I switch?

    Scalability and security considerations drove the decision to migrate to EKS from another product.

    How was the initial setup?

    The initial setup was straightforward, especially when Terraform was utilized to generate the setup. We must make minor adjustments, such as changing the name and configuring VPN settings. Overall, it's a relatively easy task for me.

    What was our ROI?

    The platform is worth the investment.

    What's my experience with pricing, setup cost, and licensing?

    The product pricing depends on the specific requirements. For instance, clients between $3000-$4000 per month might find the pricing reasonable, with clusters priced around $70 to $80 plus additional costs. However, the actual pricing can vary based on the number of services utilized.

    What other advice do I have?

    With numerous tools and plugins available for EKS like Graphite and Prometheus, users can effectively manage logs and monitor performance.

    For beginners, it's essential to grasp the fundamentals of Docker and containerization and understand how containers operate. Once these basics are clear, the next step is to familiarize oneself with Kubernetes and container orchestration concepts.

    I rate it a nine out of ten.

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: My company has a business relationship with this vendor other than being a customer. customer/partner
    PeerSpot user
    Nikhil Sehgal - PeerSpot reviewer
    Lead Solution Advisor (Cyber Security) at Deloitte
    Real User
    Jan 11, 2024
    Can be used to implement and create clusters, but assigning permissions to users is difficult
    Pros and Cons
    • "Amazon EKS can be used to implement and create clusters."
    • "It is very cumbersome to assign permissions to users to interact with a cluster."

    What is most valuable?

    Amazon EKS can be used to implement and create clusters. It is also used to deploy and secure the already configured applications. EKS is a cloud-based container management service that integrates with Kubernetes to deploy applications. It automatically manages and scales clusters of infrastructure resources on AWS with Kubernetes.

    EKS eliminates the need to install, operate, or maintain a Kubernetes control plane on AWS. Amazon handles everything. We just need to know how we can make it more secure, and we can use it to deploy your applications. It scales automatically, making it one of the best services.

    What needs improvement?

    Assigning roles and responsibilities to interact with a created cluster as a user over a command prompt is cumbersome on AWS. Initially, we create a user to interact with a cluster. Since everyone can't use the cluster, we need to assign some permissions to that specific user. It is very cumbersome to assign permissions to users to interact with a cluster. We always get errors, and it takes many days to resolve that permission issue before the user can start interacting with the cluster.

    For how long have I used the solution?

    I have been using Amazon EKS for eight years.

    What do I think about the stability of the solution?

    Amazon EKS is a stable solution.

    What do I think about the scalability of the solution?

    Amazon EKS is a scalable solution.

    How are customer service and support?

    The solution’s technical support is good.

    How was the initial setup?

    The solution’s initial setup is easy, but assigning permissions to users is difficult.

    What's my experience with pricing, setup cost, and licensing?

    Amazon EKS is not a cheap solution.

    Which other solutions did I evaluate?

    Google Cloud Platform has a service similar to EKS called GKE. It's very easy to implement permissions in GKE as compared to EKS.

    What other advice do I have?

    Overall, I rate Amazon EKS a seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: My company has a business relationship with this vendor other than being a customer. customer/partner
    PeerSpot user
    reviewer2543025 - PeerSpot reviewer
    Kubernetes Admin at a tech vendor with 10,001+ employees
    Real User
    Top 5
    Sep 23, 2024
    Simplify and speed up cluster management and handles scaling well
    Pros and Cons
    • "Application deployment is more automatic."
    • "It's difficult to connect to some of the clusters."

    What is our primary use case?

    We use EKS in our company to run containerized applications. I work in the container ecosystem team, and we manage EKS clusters for our developer teams so they don't have to. We provide them with the necessary tools to run on top of the cluster.

    EKS helps us simplify and speed up cluster management. We don't have to take care of cluster updates; we just initiate the update, and AWS handles it. The same goes for some of the AWS-managed add-ons.

    How has it helped my organization?

    The biggest improvement is that we now have more time. When we shifted the responsibility of cluster management and updates to AWS, we had more time to develop solutions that make life easier for the developers. 

    Application deployment is more automatic. They don't have to issue cluster commands; they can simply do a commit into our internal GitHub Enterprise, and our tooling will deploy or update the application on the cluster. That's probably the biggest benefit because we had time to develop such solutions.

    What is most valuable?

    From my personal perspective, I think it's good that we can use AWS CLI to manage the cluster, and that way, we can automate the work via scripts. Of course, the way that we just issue a command and AWS handles the work, like with cluster updates, is also valuable. That's probably one of the reasons why we use it.

    What needs improvement?

    Sometimes I have trouble because, in our corporate network, there are various networks, etcetera. It's difficult to connect to some of the clusters, and it's easier to go through the UI when troubleshooting something. At some points, the UI seems limited to me with the functions it provides. 

    You can get information like what kind of port is running on the cluster, but I haven't really explored the UI so far, so it's difficult for me to see the logs, for example. Or sometimes, you are only limited to the basic Kubernetes things. 

    We have certain customizations installed in the cluster, and for that, you really have to use kubectl from the command line. You are not able to use the EKS UI to list certain custom resources. So maybe there can be some kind of improvement, but maybe it's just me that I haven't really explored the UI that much.

    For how long have I used the solution?

    I have been using it since February. 

    What do I think about the stability of the solution?

    I don't really remember any issue with EKS, the product from AWS as is. There can be some issues when there is a bigger outage on the AWS side; it's either some kind of network outage when we cannot reach AWS itself or something similar, but I wouldn't blame EKS for it.

    When we had problems with the cluster itself, I think it was more about some issue that either we as a team introduced by human error, from some configuration mistake, or our customers sometimes made mistakes. And maybe there are issues when the application running on top of EKS somehow gets into some loop or something and then doesn't work correctly, but I wouldn't really attribute that to EKS.

    Because I've been in the team for a short amount of time, I don't really remember any big issue that was caused by EKS itself in the past six months at least.

    What do I think about the scalability of the solution?

    It is scalable. We use the cluster autoscaler tool that spins up a new node when we need more, and that works nicely. So I think from the scalability point of view, it's okay. 

    In the last six months, I don't really see any issue with scalability. We run around one hundred clusters. Some of them are quite small, really just the basics where we are running free master nodes in the free availability zones, just to make things according to best practices. So, really a minimal cluster. 

    And there are also some really big clusters with over a hundred worker nodes. Overall, I think it's quite big. And with EKS, we are able to manage it quite well.

    How are customer service and support?

    I have some experience with AWS support, and it was good. We were trying to solve something with one of the add-ons, and I think we solved it within a couple of days. We even had a call with one of the support engineers. So I think it worked out well. 

    The issue was regarding one of the AWS-managed add-ons. I remember that we clearly had some kind of misunderstanding between us and technical support, and it seemed like either we were not able to explain it correctly or the guy wasn't able to understand us. But I remember that somehow we solved that issue. So at the end, it was okay.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The deployment process of EKS was done before I joined the team.

    For me, EKS UI is nice, and it was quite easy for me to get familiar with. I find the AWS CLI quite nice to use as well. I've been working in IT for some time now, so I have some level of experience. I guess these things come sort of naturally to me now, such as how to use the tools that are provided by companies. It's usually no issue for me.

    From the maintenance point of view, I don't know much about how things are backed up, etcetera. I think that is exactly why we use EKS because we don't really have to take care of cluster backups. We can simply issue a command, and the cluster will update. If we were to do cluster updates manually, it would be more work. We would have to update the worker nodes and then update the master node one by one. AWS now handles all of this. So I think from the maintenance point of view, it's great, and that's why we use it because it's now much more simple and faster for us.

    What was our ROI?

    We still see the benefits of using this solution because we are using it. And we actually plan to transfer all our workloads to EKS if things were ideal. But for some legal reasons, we still have to manage some on-premise clusters, but I think the benefits are there.

    What other advice do I have?

    If you have the money, I would recommend the EKS product to other users who are looking into implementing it. It's a good tool. It really takes some of the management burden off your back.

    Overall, I would rate it an eight out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    ShahRushabh - PeerSpot reviewer
    Solutions Architect at Infinite Computer Solutions
    MSP
    Jul 14, 2023
    A fairly priced solution that helps in the managing and autoscaling of services
    Pros and Cons
    • "Through Amazon EKS, we can have the blue-green deployment very easily."
    • "The management of the nodes in Amazon EKS should be improved."

    What is our primary use case?

    We deploy different solutions on the EKS cluster for our clients to use.

    How has it helped my organization?

    Since it is a managed service of AWS, Amazon EKS helps us in the managing and autoscaling of services. We don't have to worry about multiple things like managing the nodes or IP addresses and can focus on our work.

    What is most valuable?

    Through Amazon EKS, we can have the blue-green deployment very easily.

    What needs improvement?

    The management of the nodes in Amazon EKS should be improved. AWS should reduce the constant upgrades of the nodes of Amazon EKS or EC2 machines.

    For how long have I used the solution?

    I have been using Amazon EKS for almost two years.

    What do I think about the stability of the solution?

    I rate Amazon EKS a seven out of ten for stability.

    What do I think about the scalability of the solution?

    I rate Amazon EKS a nine out of ten for scalability.

    How are customer service and support?

    The solution's technical support is very good.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The solution's initial setup is straightforward for us because we use Terraform scripts, which we have written and can reuse. It is the same for the console.

    What was our ROI?

    If your application goes to production, you will definitely see an ROI with Amazon EKS.

    What's my experience with pricing, setup cost, and licensing?

    The solution's pricing is fair enough and a little less costly.

    What other advice do I have?

    I would recommend Amazon EKS to other users.

    Overall, I rate Amazon EKS an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Amazon EKS Report and get advice and tips from experienced pros sharing their opinions.
    Updated: August 2026
    Buyer's Guide
    Download our free Amazon EKS Report and get advice and tips from experienced pros sharing their opinions.