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Amazon Polly Pros review quotes

AG
Senior Software Developer at a tech vendor with 10,001+ employees
Apr 22, 2025
The most beneficial aspect of Amazon Polly is its ability to convert text to speech in multiple languages.
Apr 2, 2025
The sound generated by Amazon Polly is very natural, and I appreciate the options to select different voices, including an expensive or cheaper one, and the Structured Speech Markup Language (SSML) feature allows me to specify if I want a warmer or higher tune, which has helped make the meditations sound very natural.
VK
Sr. Manager - Advanced Solutions Delivery
Apr 2, 2025
Amazon Polly offers significant features like the ability to select different voice categories and language options, such as Spanish, Portuguese, German, and French, which is particularly useful for maintaining worldwide contact centers and enhances customer experience by allowing us to give voice responses instead of text-based responses.
Learn what your peers think about Amazon Polly. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
SB
Lead Engineer at HCLTech
Jul 1, 2024
We can use the SSML tags in Amazon Polly to modify text-to-speech by controlling speech patterns and behaviour.
reviewer1649940 - PeerSpot reviewer
Owner at a non-profit with 1-10 employees
Aug 17, 2021
Amazon Polly is useful because it's helpful to hear the words on top of it when I can't take in information in a general way. Sometimes, it's very taxing if I'm trying to read cases. They have the neural voices, and they're so realistic. You don't even know that a person is not reading to you, making things much better. I know that they do have the ability to provide you with your own lexicon that's personal to you. I like that you can adjust the pitch and the speed of the voice because some people talk way too fast. Or if you're reading, I read slowly, so that's always helpful. One of the functions that I find helpful is that when reading material on the web, it's like it has its own browser. You go to the URL, and you don't have to read the whole thing, and you can stick the cursor on the place where you want it to start. Then if you want it to skip over something, you put it somewhere else, and that's ideal for reading case law because you skip around a lot. You don't really read it from start to finish. It helps if someone's going to read all those citations because they definitely want to be able to skip that.
 

Amazon Polly Cons review quotes

AG
Senior Software Developer at a tech vendor with 10,001+ employees
Apr 22, 2025
Amazon Polly's standard text-to-speech feature could be enhanced to deliver more natural and expressive human-like speech.
Apr 2, 2025
To get to the solution, there are many steps to go through, such as setting up AWS, which is a lot of hops.
VK
Sr. Manager - Advanced Solutions Delivery
Apr 2, 2025
Another point is that Amazon Polly needs better hard phone capability compared to Cisco solutions, which easily connect with hard phones.
Learn what your peers think about Amazon Polly. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
SB
Lead Engineer at HCLTech
Jul 1, 2024
When you put more tags inside Amazon Polly to define break time and instruct the speech to be conversational, sometimes it gives you an error.
reviewer1649940 - PeerSpot reviewer
Owner at a non-profit with 1-10 employees
Aug 17, 2021
The price could be better. I wish it weren't so expensive to do because it's really cool. I would love to see them have lexicon packages of them like, this is for lawyers, this is for accountants, and it's going to have a lot of things in it. I also think they could do a better job at showing use cases other than telemarketing or contact center stuff like bots that are very commercial. I know that's where the money is, but it's such a huge hole that's missing for people with disabilities that are even worse than mine. Some people cannot see or hear at all, but they're not just cognitively impaired.