ARIS BPA Reviews

It is the most flexible and embracing process modeling tool.

The price is too expensive.

Version updates create deployment issues and support isn’t always aware of them.

I have not encountered any remarkable stability issues.

I have not encountered any remarkable scalability issues.

Customer service is 7/10.

Technical support is 7/10.

I did not previously use a different solution.

Initial setup was straightforward.

A vendor team implemented. Their level of expertise was 7/10.

It’s difficult to provide ROI information, because it depends on the costumer and how it uses the product. With this product, it probably takes at least 1.5 years to see ROI.

Before choosing this product, we evaluated it against SYDLE SEED.

It is a great solution, but the creation of a process department inside the organization is essential to make a real PDCA cycle for the business processes.

EPC is by far the best notation to process modelling form. The idea of the corporate repository with all business information connected has no competition!

The ARIS Connect Collaborative Portal is a good idea, too!

• Thousands of AS-IS models documented
• Analysis and re-design
• Go to TO-BE models with semantic checks

Scripting has room for improvement and the documentation is a "must".

Model-to-execution methodology must be improved, too, IMHO.

I have used it for seven years.

We have encountered deployment issues. All the products have issues, but really, the quality of ARIS is spectacular, at a level that strikes excellence. Unusual in proprietary software.

I have not really encountered any stability issues.

I have not encountered any scalability issues.

Well, the Software AG helpdesk is not the best in the world, but the Software AG salespeople are very willing to help and push to accelerate the solution.

I rate technical support higher than usual.

The principal reason we switched was EPC Notation. This notation, IMHO, is the best option to design the whole organization, it is Software AG property, and the other tools can´t use it.

You can start from scratch in a very easy way and after that, increase the complexity. The tool supports it.

An in-house team with vendor team support implemented it.

• 2.000 designers design ARIS models and don´t create large Word documents.
• Thousands of models to publish to the citizens, hot documentation and short time-to-market.
• Reduces the misunderstanding with countries and users.
• Removes bottlenecks and barriers.

The pricing is not my business but they have a large catalog of license models. It isn´t possible that they don´t have a specific license for you.

• MEGA
• Casewise
• SAP

ARIS with Alfabet is the best EA/BPM solution in the world; no competitors. Somebody might say to you that the x tool is the best or that the y tool is the most stable tool in the market, but believe me, it will be bull. ARIS is unbeatable!!!

The solution has come up with a web portal that makes it easy to model and show to clients. 

The tool's installation and configuration part needs to improve. 

I have been working with the product for a few years. 

The solution's technical support is good. 

Neutral

The solution is complex to install. The solution's configuration part is heavy and complex. The tool's setup takes one day to complete. You would need two to three people which would include, the technical lead, project manager, and developer to handle the deployment. 

I would rate the solution an eight out of ten. 

In Dubai, telecom uses it, and banks just for business process optimisation. We just got until the start of the other products with areas like process performance. They called it PPM, and we didn't have projects for that. But mostly, we used it for those basic projects of optimising the business process and documentation.

There is a module designer, that one is very powerful and it creates very good reports.

The pricing of the solution can be improved and the initial setup should be made easy.

I have been working with the solution since 2014.

It is a stable solution. 

It is a scalable solution. Most medium-sized companies like Telecom, Banks and Aviation are using the solution for modeling and optimizing the business process. It is better for enterprise businesses. 

The technical support team is good.

Positive

The initial setup is difficult because it's that you installed the server version, and then you can run it. You have to play and run some SQL scripts out of the system for the database SQL Server if you are using and searching. But the new ones on the cloud have no installation. The deployment is quick overall. Only one engineer is enough for the deployment. Now the solution is easy to maintain because the method and the codes have changed. And less support is required.

It is an expensive solution.

The recommendation is that the enterprise companies has to go with a solution like Aris BPA and not Visual Paradigm. I rate the overall solution an eight out of ten.

We use the solution for enterprise process management. It helps us to find gaps and improve the processes. 

I am impressed with the tool's integration. It also facilitates collaboration in the organization. 

The tool needs to improve its support since they take long to respond. 

The tool is scalable. 

I would rate the solution an eight out of ten.