Automation Anywhere Reviews

We are primarily using this solution for banking, healthcare, and Agile processes. We implement automation solutions for our clients.

I have been using this solution for the past three or four versions, and the look and feel have improved a lot. A lot of functionality has been added, including control room features and deployment features. It takes some time to analyze and overcome the technical aspects before deployment, but now, we know that we have an easy time in development and deployment.

Our solutions are easily understood by the client and they do not have any difficulties.

The most valuable feature of this solution is the ease of using it. Even as we were getting into RPA for the first time, I found it easy to understand this tool.

The terminal emulator and the automatic scanning of PDFs are good features that you can do really easily.

We would like to be able to directly implement automation for Word documents and XML. Currently, we have to write a script or some code in Python, and there is no direct solution. Basically, I'm expecting some things that are more innovative.

It would be great if technical support were a little faster.

I would like to see more documentation for automation.

This solution is very stable, even though it is growing in an aggressive way.

We are implementing complex solutions in health planning care, HR, and banking, so there are a lot of things that you have to consider when it concerns data and the information. Sometimes we get an error where the port will hang, or the solution will change over a period of time, but generally, the solution is scalable. I would rate scalability an eight out of ten.

Technical support for this solution is good, but sometimes to takes a long time for them to get back to us. Sometimes we face technical issues while we are downloading, and there has been a delay in getting support. If this could be minimized then it would be great.

I have worked with other solutions and information providers before, and this solution is easier to use. 

The initial setup of this solution is pretty simple.

It takes approximately a week and a half to set up automation. We have already had some examples and demos, so setting up is very easy. Learning will take some time after that.

We perform the integration for this solution with our in-house team.

We have seen ROI since implementing this solution. We started with the HR processes and we are using healthcare information. It has given a decent ROI. We used to have fifteen employees, but now there are two or three who manage and support the bots.

Choosing this solution for our clients concerns multiple aspects. I have to think about the complexity of the solution and how much time it takes compared to other solutions. These things considered, Automation Anywhere is a decent competitor and gives a better solution. Even through the development and debugging phases, it give very good performance without scalability issues.

We have worked with both Blue Prism and UiPath

For anybody who is learning and wants to use RPA, I would suggest starting with Automation Anywhere. There are many things to consider including the technical capabilities, the length of time for development, the number of pieces that there are, what the support is, and how easily the bots are deployed.

This is a good solution, but some pieces are missing and there are issues with support.

I would rate this solution an eight out of ten.

We use this solution for application automation in both web-based and Windows applications.

Our automation is specific to the insurance and hospitality industries and has to do with automating email, PDFs, and updating them inside our ERP application.

This solution allows us to more fully automate our clients' specific tools.

The automation of data entry is the most valuable feature for us.

Built-in HTML features are lagging in this solution, whereas in UiPath, they are very good.

We would like to see more improvements in the ability to retrieve region data because, currently, this is the reason that some of our automations fail.

The stability of this solution is good, but it still needs to improve. We are not confident with its capability to automate in every case.

This is a scalable solution. For us, we will be scaling more into the future.

We have not used technical support for this solution.

We have used UiPath, and some of the features in that solution are superior.

My backend team handles the implementation of this solution.

There is a return on investment. The automation and scalability provide benefits in terms of reinvesting or reusing what we have developed.

This is a good tool to work with.

Our automation is running well, but there is a lag in features when compared to other Windows tools that are coming out.

My advice for anybody who is considering this solution is to consider the type of automation that needs to be done. If it is not overly complex then this is a solution I recommend.

I would rate this solution a seven out of ten.

We are running the Control Room and the Bot Runners.

Currently, we have two processes in production, and another three are currently under development. Those in the development stage are running efficiently, but there are bugs here and there. Even for the processes that are in production, we have constant involvement, where we bring them back for more development and then return them to the production environment.

Our primary use case has to do with automating payment tasks. We process about thirty-five hundred invoices per month, which is a substantial amount. At the moment, we process about fifteen hundred, and our goal with automation is to reach thirty-five hundred.

At the moment, about twenty-five percent of the volume is covered by the RPS side of things. The rest of the work is done by hand, and our goal is to reach seventy-five percent by the end of this year.

This solution has allowed us to reduce our idle time by about thirty percent.

In terms of FTEs, we have cut approximately three, and hour goal is to cut fifteen by the end of this year.

The IQ Bot is very impressive to us. We have tried several tools in the industry, and we have not been able to automate to the same level as provided by this solution.

The stability of this solution depends on the processes, but I think that there is room for improvement in this regard. We are using Microsoft Dynamics, and it would help if they had a set of standard development specifications for each of these solutions. 

We are having some challenges when it comes to stability. Things have kept stable for three to four months at the moment, but we are still working on stabilizing the bots. We are hoping to have everything stabilized within the next few months.

The scalability of this solution is very good. We have operations on the other side of the world, such as South East Asia, so we tend to have different languages. The IQ Bot is able to read these languages, which will help us to expand into other regions, as well.

I have dealt with technical support for this solution and they are one of the best, I would say. Their response time is very fast and the knowledge that the tech team has is impeccable. All of the issues that we have raised were solved within a day and this has been very helpful for us.

The initial setup of this solution was sort of complex for us. We are at the initial state of it, and it is quite challenging because we didn't know what the technology was all about. Each and every day we learn new things, where it is not the same thing that we had learned before and already implemented.

We partnered with a consultant from a company in Sri Lanka and they are assisting us with the implementation. This includes development and scaling. We give them the strategic plan according to what we want, then they evaluate the process and let us know the architecture. We may also get involved with the architecture in cases where they might not have the in-depth knowledge of our systems.

Our long term plan is to have a COE where we will have our in-house developers. This will help in development, as well as post-production.

We have not yet seen ROI, but our estimation is that it will occur within three years. We have made a huge investment in this solution.

The bugs that we have had are generally not because of the product. We have had one product bug, and it has already been taken care of, although it is not released yet. It will be included with the next release of the solution.

The bug is related to popups, where those commands are issued but we cannot give them in the development stage. It is a major drawback in our process. Because of this, certain processes have a two to three-minute delay, and that's a major impact on one of our processes. It does have something to do with a third-party application for which nobody has applied an automation tool. I wouldn't say that it is a major bug, but it should be rectified in the future.

We are now looking at the AI side of this solution, and have started using the IQ Bot.

My advice for anybody who is implementing this solution is to invest small and see, rather than going for a bigger investment all to once. See the ROI and then evaluate again. We had issues with the business users because they were not confident enough to use the Bots. At that time, they were much more comfortable using the hands-on, manual approach. Try one use case and then expand.

I have not evaluated all of the features so my rating might be higher when I do.

Compared to other products, I would rate this solution an eight out of ten.

We use it for our product setup and rating products on our website.

We take raw data and manipulate it, then we feed the information to the bot. The rest of the process is automated using the bot.

We have seen increased productivity. What use to take about two days to finish with laymen doing computer work, a bot can finish it within a seven to eight hour time frame. That means we are removing a lot of man-hours.

Automation is less time consuming and very quick.

The features are pretty easy to use, like the drag and drop feature. It is easy and understand, even a layman knows how the application works. All the basic stuff can be done by anybody.

I want the tool to be more stabilized. After three or four hours, the navigation keeps changing. We will be running error handling for 8,000 process and the system will fail. We need it to be more stable.

I would like a detailed description of all the features in a PDF explaining their significance and what they do.

Stability-wise, we have found that it works pretty well. At this stage, it can work around 24 hours. However, the system does malfunction. We need to have a bot ready to back up another bot and spin up the data in case of a failure.

We need the solution to run without errors before we can scale more.

The initial setup was straightforward. Our processes are not largely complex, so we understood the background of how it was being set up.

We used a consultant. They came in and helped us with the setup of the products.

Automation Anywhere is user-friendly.

We are working with our clients using this solution. Often, they are automating some of their retail and marketing processes, including the generation of bills and statements in finance.

Our clients are using a hybrid cloud, with their own VM environment.

One of the recent projects that I worked on was for a complex financial process in a bank. It involved automating several manual processes. The data had to be retrieved from SAP by means of a file and then imported into an Excel worksheet. My suggestion included implementing an SQL server and then automating the process using this solution. Instead of the series of manual tasks, they now only have to verify the final result, and it makes life much easier.

We are assisting our clients by improving the way they do things. This is a great platform, and we are implementing the logic into the bots that they are using to automate.

The user interface and tools are good.

In the next release of this solution, I would like to see more OCR agents included.

My customers would like to use the IQ Bot without having to invest more money in purchasing another license. If it is not possible to include IQ Bot in the basic package then, at least, the OCR features and the TaskBot can be enhanced. This would allow us to include small-scale industry, as well as large organizations.

There is an issue with security where users can see the values in the credential vault. Because of this, we don't see the point in creating values inside the vault.

This system should be able to handle situations with very there are very large volumes of data in Excel.

Stability depends on your skillset, and how you have written the code in terms of logic and handling errors. If you have built the code properly, in a systematic way as it requires, then it will definitely be stable. If instead you randomly do things that you needed to be done today, I don't think the stability of the bot will be very good.

Stability is good now, although we have had problems in the past. For example, when we were processing very large amounts of data in Excel, Automation Anywhere failed. The volume was in the millions of rows of data.

The scalability of this solution is good compared to others.

We have not used technical support for this solution.

In addition to this solution, I have good knowledge of Blue Prism and UiPath.

Initially, I found the setup of this solution to be complex.

Before getting started we had to install the SQL server and perform the migration. Then, it involved user accounts. You have to create a new user and add the details, which is quite complex. Then, whenever you are installing the Enterprise Edition, you have to perform setup that includes the IIS settings. Overall, it was quite hectic, and some of the people were not able to do it.

The implementation of this solution is something that we assist our clients with, but it depends on the situation. Different organizations have different ways of implementing. For the most part, I create the packages and give my work to the COA teams, and they finish it themselves. When they are not able to do that, we help them further.

We are using MetaBots as well as TaskBots.

There are lots of features that are still not there in version 11. I know that version 12 is coming, but I do not know much about it.

This is a solution that I recommend. We began with the free license, but if you are going to use Automation Anywhere then you have to purchase the license. It's an investment. With UiPath, the development license is free, so it depends on the situation. In general, if the client is ready for automation then I suggest this solution.

I would rate this solution an eight out of ten.

Our primary use case is working with different applications, like Excel and SAP. We get the data and reports, then produce results with Automation Anywhere. For IQ Bots, we're still working on it for data extraction.

I think version 11.3 is good, but I am looking forward to working with version A2019.

The drag and drop is valuable because you can easily read the commands and know what a particular line of code is doing. 

The error handling and troubleshooting are very good. It is easy for a developer to know what happened in any particular line of code.

I would like Automation Anywhere to integrate with Google activities, like Google Sheets. While this should be available in A2019, I would like it to be scaled more.

Version A2019 will have better error handling. They are also adding Python script.

I would like them to add dictionaries to it.

From variable to variable, it is giving me blank code. We have seen this in the IQ Bot, but not in the main code.

Sometimes, I have to restart the automation services to make them work properly.

The scalability is good. We have five bots that we are currently scaling. 

We are looking to invest more in Automation Anywhere.

We contact Automation Anywhere's technical support via email. I would like the support to be faster. Their response time is one to two days. Their customer care could be faster.

Our IT did the initial deployment.

We measure our success with our customers' happiness.

We have seen some return from the product.

I would recommend Automation Anywhere. You can test the tool before purchasing it.

Primarily, we have it deployed across multiple verticals in finance and are looking to expand that to other areas, like engineering and supply chain within the organization.

We use the RPA solution and are looking to explore the IQ Bots.

In finance, it has helped us deliver on productivity and provided us with FTE savings. It does improve transaction accuracy as well. In these ways, it has really helped us.

The ease of use and its ability to change the code when something in the main process or core process changes. The ease of use is really good. 

We have some ERPs tools which are not compatible with Automation Anywhere because they are legacy systems. We find that Automation Anywhere does not work with these at times. Just enabling the usability of Automation Anywhere on some of these legacy ERPs would help us, as we struggle regularly with this issue.

It has been pretty stable.

It is pretty scalable within the functions that we have deployed. We have increased the number of transactions compared to what we started off with. We see its usability across functions as well. We can use the same bot across other functions if you have capacity.

The customer service that they provide is good. They have good turnaround time with fast responses whenever there is an issue. They give us the right solution.

We set up all three of our use cases, which were simple, medium, and complex.

We have seen ROI. Our business cases only get approved if there is an ROI.

We evaluated the UiPath, Automation Anywhere, and WorkFusion. We evaluated them before latching onto Automation Anywhere.

We chose Automation Anywhere based on its simplicity of the usage, its ability to interact on our transactions and processes. Those were the two primary drivers that helped us decide.

Streamline your processes and simplify them, then bring in RPA as a solution.

We have an ITMS Service Desk that has a lot of tickets coming to it. As an enterprise, there are too many applications there, which are being used by employees. This service desk enables them to address all the issues which they are facing, whether it is on the application, infrastructure, etc. There is a group who manages all these tickets coming through ServiceNow. These numbers are huge. To manage these services or change requests, we use Automation Anywhere when it is not possible to use either an API or do scripting.

My company is using the latest version.

I have one application that does not publish any APIs. However, there is one activity where every employee needs to be registered in that particular application. Now, we use Automation Anywhere for this. So, we get the data from the source data using the front-end of that application through the Automation Anywhere script. Then, we do registration of the employees into that application. Previously, this was being done by people on our service desk. Now, we are using Automation Anywhere to do this activity. This has saved a lot of time. 

Just for this use case, we had around 300 tickets coming in every month. We went live last month and the tickets went down to around 80 as of August 20th. While it might touch around 100, over a period of around six months it will become zero because we have not removed all the legacy data. We are just doing it from the go date of when we went live. The target is that it will be zero after three months. So, it's working well.

A work in progress is a request which came in from employees using ServiceNow to create a VPN account for them. Today, this is a manual process where the service desk people have to raise a ticket to another team who create the VPN account for the employees. This is why we are currently automating this process.

I like that it can login to any system as a robot and do the work that humans can.

Automation Anywhere is unable to connect to the database directly. What we are doing now is directly writing the PL/SQL scripts and trying to push the data from the database into Automation Anywhere. This feature is available in UiPath, but not in Automation Anywhere.

I am unaware if Automation Anywhere is able to read unstructured data, build some intelligence around it, and then push it into the application. We do have some requirements in our organization where invoices are scanned, and based on the data, hard copies of the data are fed into some applications. Today, we are using different tools for these features, but if it is available in the tool, then that would be good.

We are a midsize company in the Indian market running one or two bots. 

From a scalability perspective, I don't think there will be any issues. It is pretty good.

Support-wise, it is great. 

We installed this on a cloud infrastructure and had a lot of challenges. However, there was a dedicated support person who was helping us to do the installation.

The initial setup was definitely complex. Layman people cannot do it. People with a bit of knowledge need some help from Automation Anywhere.

It took a month and a half to do the basic installation of this software along with some internal processes related to our firewalls.

We had a dedicated person from Automation Anywhere who was supporting us at the time of the initial installation.

While our Automation Anywhere's implementation is in a premature stage, it has really decrease the workload on our service desk. We are looking to decrease the ticket counts too. I definitely see this solution helping us in the future.

Our tickets have decreased. We have more than 40 uses cases. We definitely see some ROI in the future from this product.

In the Indian market, I feel that for mid-size companies, such as ourselves, that having multiple bots costs a lot. If Automation Anywhere wants to expand in the Indian market, they will need to look at their pricing.

One of the major reasons that we went for Automation Anywhere was a global MSA, which our company has with Automation Anywhere. They wanted us to use this particular tool for our end customers too. 

I am part of an internal CIO team, where our customers are our employees. However, as an organization, we had a global agreement with Automation Anywhere where they wanted to deliver this tool to the end customer as part of their solutions. Because of that agreement, we went with Automation Anywhere.

My team (who uses both Automation Anywhere and UiPath) says that UiPath has better modules and functionality than Automation Anywhere.

I'm seeing some results in the use case for whatever we are trying to automate. So, it has been really helpful.

Don't use an RPA tool for any problem statement. I've seen people use any RPA tool available for their problem statement just to say that they are using some type of RPA. E.g., We had a use case where we had to read information from an Excel table and generate a report, so people started using Automation Anywhere. However, it would have been better in this scenario to use Power BI by creating scripts.