Automation Anywhere Reviews

We are a solution provider and we use this solution to help our customers with internal processes. For example, we help them with the automation of information processing tools.

From a manageability perspective, this solution is very good. It's just understandable, and this has helped a lot.

The most valuable feature of this solution is drag-and-drop. You don't need to be a coding genius to create a bot. It has a simple interface.

From what I have seen with the IQ Bot, it is very impressive and I think it is going to solve a lot of problems that we face right now.

The cost of this solution can be improved. We have written applications that do the same thing as Automation Anywhere, but for less cost.

When it comes to stability, there are a lot of dependencies. The bot, itself, I would say has always been good for us. The only problems that we have had are when the tools change, the bot has to be enhanced. That is something that is unavoidable.

Compared to other RPA tools, I think Automation Anywhere is very scalable.

For example, we have written simple applications where they do one thing today, but tomorrow they may add something else to it. They're developing an additional, or expanded version of the bot, and it is always simple. In this way, the scalability is pretty good.

The only problem we've had is when we need to expand the userbase. This is because of the ports attached to it.

We do reach out to Automation Anywhere technical support and it definitely helps.

In the beginning, it was a little bit complex and difficult for us to understand how to get things running. We reached out to technical support for help.

Initially, we had planned on going simple. Then, we wanted to be centralized and have a cloud-based environment, which is where we were facing a lot of challenges. One of the challenges was DB connectivity for accessing SAP, which was a security issue. We also had some trouble automating web pages.

Initially, we did see ROI. The problem is that we could not re-use those licenses. One license is not going to be running for twenty-four hours. We considered planning and scheduling to make the best of this, but its split across multiple teams, so there are multiple license requirements. Not everything has huge savings attached.

I have worked with other RPA solutions, such as UiPath.

We are looking forward to having the capability of building the IQ Bots the way we want, using Python scripts. With our scripting, we can fill in the gaps and improve accuracy.

My advice to anybody who is researching RPA solutions is to consider several things. I can see that the path that Automation Anywhere has right now is going to take it to the highest levels. My suggestion is that if you have a lot of coding or scripting experience then I would recommend UiPath. It has its own plusses and minuses, as with every tool.

Instead, if you're looking for someone that can you you build a bot within a short time, who doesn't know any coding or have a background in programming, then I recommend Automation Anywhere. You cut out the cost of developers, but you add to your cost in terms of licenses.

Also, for manageability, Automation Anywhere is the best choice.

I would rate this solution a seven out of ten.

The primary use case is to automate any type of process, mostly for payments, wealth management, and loans.

The bots replicate human behavior in front of a computer.

We are automating all our mundane processes, making people more creative.

• The most valuable feature is its Control Room.
• It is a user-friendly tool for developers and easy to learn.
• The product is easy to integrate.
• As a tool, IQ Bot is easy to use, powerful, and very competitive compared to others.

I would like a better code migration solution, because this is something that we do a lot.

It is a complex solution to make stable.

It is a powerful tool for scaling that sometimes makes the process seamless.

It took one year to scale to the amount of bots that we are currently using.

The technical support is very helpful. We have almost 24/7 support. We also have a representative who works closely with us to make sure everything get resolved as quickly as possible.

We did not use another solution previously.

The initial setup was complex.

The first time, we used an integrator for deployment. They were good, but we don't work with them anymore. Now, we work with Automation Anywhere.

We measure our ROI by the money that we save.

Our annual licensing costs are about $500,000.

We did not consider another vendor.

It is a great company with a great product and support. You should consider this tool if you want something powerful and user-oriented.

While I haven't taken any courses through Automation Anywhere University yet, my team has.

The primary use case is for day-to-day activities. We are also automating the activities that the SMEs are doing.

We are an agriculture-based company. We have automated finance, HR and MDM for B2B. We have automated more than 300 processors within a year and a half. 

Human errors have been rectified due to bot usage.

• We can easily use the drag and drop.
• We can connect to the OCR capabilities. 
• We use the MetaBot and IQ Bot. 

We could use more accuracy with IQ Bot.

We want to automate fully with Citrix. However, we are only able to do this at 70 to 80 percent.

The stability is good. We have not had any downtime.

Everyone uses it.

The technical support is great and responsive. Whatever issues we face in the production or our environment, the support team will help us within a short amount time. This is helpful to us when automating all our processes.

Last week we had some issues with our current version, the technical support rectified the issues with a day.

We went with RPA to reduce human errors.

It's easy to set up.

We install the Automation Anywhere Control Room and VMWare on our clients' machines.

Our customers have seen ROI.

Customers chose Automation Anywhere because it is good to use. Security-wise, it matches the competition in the market.

I would definitely recommend Automation Anywhere. From a technical perspective, developers can easily create bots and get things done with this tool.

Day-to-day, the Automation Anywhere improvements have been good.

We use it more in finance and HR processes, such as payment processing or validation of data. It is used to validated data from two different systems or putting that data into an application. There are multiple use cases.

It has changed our mindset. People have started to think about automating things and come up with new perspectives, alternatives, or improvements by which automation can be implemented.

• Service
• User experience
• Feature coming out soon in the RPA.

It is user-friendly and quick to complete automation.

There are security certifications on the tool, but there are still places where our organization has highlighted that there needs to be an improvement on data-related encryption. That is something which needs to be changed or improved.

My main worry is about the security. My organization is very concerned about the data. Data in transit is mostly covered through encryption or TLS 1.2, but there are few things which have been identified which need to be improved.

We need a better way of getting upgrades or defect fixes. It is creating problems for us, as we have to go for a completely new version. Maintaining and managing existing bots, then coming up with new ones takes a lot of time. We would rather have a batch fix than an installation to an installation.

It is a stable platform with a few exceptions. Overall, it's a dependable platform which we can use for RPA.

We have faced issues with the upgrade. As an organization, we can't afford to have periodic migrations. Automation Anywhere is often coming out with new releases. If it's a bug fix or a patch update, that is a good thing. However, if it is a complete switchover or an installation, that needs proper planning. Obviously, time is consumed for this.

It has a scope for increasing which is what we are targeting. We are having sessions in our organization where people are coming up with more use cases.

We have been happy with technical support. Whatever the problem, we get a response with the status. Even if the issue is not resolved, we have transparency.

It was complex to begin with because we are all so new to it. Getting the business come up with use cases was initially difficult because everybody was new to it. Over a period of time, we got to know what has to be done.

We initially use EY for the deployment. Our experience was overall good because we were new to this RPA, it was a good learning experience having a COE playbook in place. Our basic baby steps, we did those with them, which helped us grow.

We have seen ROI.

Have your CEO set up a business user to do the automation day in and day out. If a business user is building or developing RPA, he will know the ins and outs of the process better than a coder or third-party.

Our primary use case for this solution is in finance. We have a lot of things that we are trying to automate, including performing operations in Excel.

We are using IQ Bot for one of our use cases.

I am currently trying to prioritize use cases to fit different scenarios and make the best use of this solution.

The most valuable feature in this solution is the IQ Bot. We are also able to perform many types of operations.

We would like to see the scalability improve from a local perspective.

This is a stable solution. We do see downtime, but it has more to do with the operating system and the servers. From an application perspective, the downtime is close to nil.

This solution has scalability. We have more than forty bots running.

From a technical perspective, their support is pretty good. We get a ticket after submitting a request for help.

We have a high-availability setup, so it was not a straightforward one. 

We performed the implementation, although we had to contact Automation Anywhere for assistance during the installation.

The initial numbers look good, so I think that we will see ROI over time.

For anybody who is considering an RPA solution, I would suggest exploring the limits. Compare products and decide, but try this one out.

We are excited to try a cloud version of this solution.

I would rate this solution a seven out of ten.

We primarily use this for customer data management.

We use this tool to help perform transformations on our data.

This solution has helped our customers to work with large data. They want to perform data transformations to assist them in making decisions. Our customers are very happy with this tool.

The most valuable feature is the ability to transform data into clusters.

In the next release of this solution, I would like to see a plug-and-play tool for NLP programming.

This solution needs to have more support for big data, including decision-making abilities.

The stability of this solution has improved. We have less than one percent downtime in a day, so it is stable.

This solution scales based on licenses and the number of processes. The bots, themselves, are very mature and can scale. The bots are plug-and-play.

We don't have very many issues so we have rarely used technical support. I would say that my experience with them has been satisfactory. 

We had a lot of manual processes that we wanted to automate. We also had a lot of industry-specific automation tools, but we were not doing bot development. 

I was not involved in the initial setup of this solution, but I have been responsible for some of the updates. The update process is not complex. 

We used a local company to assist us with the implementation of this solution. 

I have seen customers save resources by using this tool. One of them replaced two hundred users with automation.

The licensing fees are approximately $10,000 USD for between five and ten users.

We were already familiar with this solution because we had recommended it for customers in past project proposals. We had also helped them with implementation.

We are having a very good experience with this product. It has capabilities for artificial intelligence, analytical programming, and machine learning. Once you understand your data, you can understand your customer.

In the long run, we see that Automation Anywhere will have a very good place in the market. Data is very important, and we feel that this tool will be a market leader.

This solution is very mature compared to some of the others in the market.

I would rate this solution an eight out of ten.

We use this solution primarily for financial use cases.

We have a bot that monitors quotes and budgets for products that are in their lifecycle or have expired. All of the concerns for finance are automated.

In the finance department, this solution has saved us a lot of money. Employees that were working on manual tasks are now doing things that are more productive.

This solution is easy to use and understand, even for a non-technical person.

Better support for Excel is needed because there are a lot of limitations and we are having issues with it. We do a lot of Excel work, and if we could use it as a database then it would help a lot.

We have had some issues in terms of stability. It is related to certain commands and VMware, and depending on the machine that we are logging into, the bot fails. 

This is a scalable solution. We initially implemented small projects and then expanded them to a bigger level.

The support for this solution is quite good.

The initial setup of this solution was straightforward.

This solution has some drawbacks, but it is easy to implement and easy to use.

I would rate this solution a seven out of ten.

The primary use case is for generating letters. Most of the use cases are HR-based.

The company we work for is the Mahindra Group. When an employee requests letters, they go through the HR department instead of requesting the letter from the bot, Genie, that is already in place. Going through the HR Department creates a manual process across the group.

We have completed a POC directly from Genie. We implemented the RPA so that once the request is received from the employee, the letter is generated and sent to the person through email.

This reduces the tedious manual work required.

With the completed POC, we have an RPA that we have showcased. When you request a letter directly from Genie, within a minute or two you will receive an email with an attachment of your requested letter.

This solution allows for the letter generation to take place within seconds, improving the experience for the employees. When they request something, they've got it.

Generating the letters through Genie is an extremely valuable feature.

This solution reduced the manual work that is required by the HR department.

This solution is easy to use and generates a quick response.

Looking at the POC's requirements and use cases, our customers are asking us for the OCRing of handwritten documents. This is a feature we would like to see included in the next release.

We would like a web-based product for implementation in the cloud.

The licensing needs to be made simpler or shortened. You need to be able to bundle the licenses for clients. Instead of asking for three licenses, which sometimes causes the customer to panic, I would like to have one bundle with three licenses contained within it. It is essentially the same thing but would make more sense to the customer. It is just a different mindset.

I am not able to comment much in terms of stability because we have only completed a POC.

This solution will tremendously reduce the cost in terms of manual work that HR is doing.

The licensing needs to be made simpler or shortened.

My advice to anybody who is researching this solution is to explore it. Try out the solution and its capabilities. Until you do so, you won't know exactly what it is capable of. To now, I have not even explored it one-hundred percent.

We are looking for a web-based product because most of the things we do, and most of the products that we work with, are on the cloud. Once we get a web-based system, we will have more interest and we will be more confident about it. We understand that the web-based system will be released soon.

The product is good, no doubt about it, but we need the OCR for handwritten documents, the web-based solution, and the licensing has to be improved.

I would rate this solution a seven out of ten.