The platform is amazing. One of the things that we were worried about when we initially started looking into RPA was having the right people to be able to cope. The advantage of Automation Anywhere is that you don't necessarily have to come from a programming background. It's very easy to pick up. Within the team, we were able to train people within a very short period of time and start our process in as little as two months.
Director, Corporate Financial Planning & Analysis at a financial services firm with 10,001+ employees
Video Review
The advantage of Automation Anywhere is that you don't necessarily have to come from a programming background
Pros and Cons
- "The advantage of Automation Anywhere is that you don't necessarily have to come from a programming background."
- "Because we are very new to our process, so we're still sort of working through it."
What is most valuable?
What needs improvement?
For now, because we just started using Automation Anywhere recently, it's probably a little difficult for me to answer that (room for improvement). But from the feedback that I've received from the team, it is a great tool. We're definitely looking forward to using it more in the future.
Because we are very new to our process, so we're still sort of working through it. One of the features that I just learned about in this particular conference yesterday was about the Enterprise addition that they're just coming out with. I think in about six or seven days. So, that's very exciting because I don't particularly come from a programming background. I think it'll be really easy for us to continue to do more RPA-related processes, and not necessarily have to worry about having the right programmer on the team, or programmers, for that matter.
For how long have I used the solution?
For the enterprise, we've been using Automation ( /categories/security-orchestration-automation-and-response-soar ) Anywhere for a few years. In my specific team, we've been using the platform for about eight months now.
How was the initial setup?
It was very easy. The Automation Anywhere community is extremely helpful with answering any questions that we had throughout the process, or any sort of concerns that we had. So, it really wasn't difficult at all.
Buyer's Guide
Automation Anywhere
June 2025

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What other advice do I have?
I would highly recommend it. If RPA is something that they're doing for the first time, Automation Anywhere is definitely one of the best in the industry that they should stick to.
I would definitely give it a ten (out of ten).
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
Senior Consultant at a financial services firm with 10,001+ employees
Non-technical people can swiftly code on it easily
Pros and Cons
- "We have improved on IQ Bot collectively with the normal Taskbot that we use. How it got started was that we have a lot of scanned documents to input for our solution. So, I used to get a lot of scanned documents, and extracting or reading the data from those has always been a pain area. We always used to bring a manual person in to do it. Once a manual person did that activity, it was brought into Excel where I could run the bot. With the entry of IQ Bot, it now takes care of my scanned documents, which means IQ Bot does the OCR extraction and gives my data to the Automation Anywhere Taskbot. This means no manual intervention and end-to-end bot processing, along with a happy customer at the end of the day. We provide these services to multiple clients, so we have been doing this for all of our clients."
- "I would like a couple more features where I can talk and the line comes up automatically. I can just put on a mic, like in "Ok Google". With "Ok Google", I can tell it to please open an Excel spreadsheet with the header read. If this is there, then I don't even need to sit on a computer, I can just dictate my commands and it will automatically come up."
What is our primary use case?
I have worked across many different type of RPA use cases that we have done, starting with finance, manufacturing, and banking. The use cases are tremendous. There are many.
Thankfully, being a technical person, I've also learnt a lot about business processes. Personally, in my career, I have not just developed my technical expertise, but also using RPA and the Automation Anywhere tool, I have engaged a lot of vision as to how the business and the finances process work across different direct industries so far.
How has it helped my organization?
I can talk about a use case that we have submitted. We have a Bot Genius entry that we have where the bot reviews your bot. So, it's a bot on top of a bot to check whether the bot that you have created is up to standards or not. So it is an interesting concept that we try to bring in where we identify pain areas, because a lot of time is been taken up by the reviewer team to identify what's wrong with the code and whether the code is per the coding standards or not. So, we thought of automating and trying removing one layer so a bot can check whether all the coding standards, proper guidelines, and naming conventions of variables are being sorted out. So, we brought along this bot as a finalist to see if it can take home a prize.
We have improved on IQ Bot collectively with the normal Taskbot that we use. How it got started was that we have a lot of scanned documents to input for our solution. So, I used to get a lot of scanned documents, and extracting or reading the data from those has always been a pain area. We always used to bring a manual person in to do it. Once a manual person did that activity, it was brought into Excel where I could run the bot. With the entry of IQ Bot, it now takes care of my scanned documents, which means IQ Bot does the OCR extraction and gives my data to the Automation Anywhere Taskbot. This means no manual intervention and end-to-end bot processing, along with a happy customer at the end of the day. We provide these services to multiple clients, so we have been doing this for all of our clients.
What is most valuable?
There are many valuable features of Automation Anywhere. It is very easy to work on this automation tool on a day-to-day basis. I've seen that people, even from a non-technical background, can code it swiftly and at ease.
We have IQ Bot which is very interesting and unique. I really like IQ Bot and the concept of A2019 that we have just seen. I really hope to get to work on that. A2019 seems to be very interesting and easier than what we are doing here now. It is a service available on the cloud, which is even better.
What needs improvement?
I would like a couple more features where I can talk and the line comes up automatically. I can just put on a mic, like in "Ok Google". With "Ok Google", I can tell it to please open an Excel spreadsheet with the header read. If this is there, then I don't even need to sit on a computer, I can just dictate my commands and it will automatically come up.
Right now, it's more sequential, where it works in a sequential manner. If they have something dynamically, where it run parallels, I'm not sure if it's out there yet, but It would be a plus point if we could have that.
With A2019 will get both options (writing lines of code and dragging and dropping). So far, we are just doing sequential coding. I'm just writing line-by-line code. But, there is a pain area if I want to go back and have to understand where the issue started, it becomes a little cumbersome to identify. That's where A2019 comes into the picture, you can drag and drop start to make a flow. This will be a useful feature.
For how long have I used the solution?
I've been working with RPA for the last six years, starting with Automation Anywhere.
What do I think about the stability of the solution?
Over the year, I have seen that Automation Anywhere as a solution that has improved a lot. Wherever we have identified bugs, timely resolution, and the interaction with other applications, we have seen a difference from our original solution where we started off. Now, it's completely dynamic and very stable.
What do I think about the scalability of the solution?
I can introduce IQ Bot. I can introduce my Python script that I'm trying to work on. If I'm not able to make it with an Automation Anywhere, I can go out-of-the-box. I can try to build in my own programming language where I have expertise or I might not, but in this way, I am putting it across different scripting mechanism and running it the same bot. This is something which I think is very good and we can scale again to a different level with different use cases.
How are customer service and technical support?
The technical support team has been always very helpful. I write to them and they reply back to me usually in an hour or two. That's a good response that I see as compared to other RPA vendors that we work with.
We have clients who have dedicated CSM managers at Automation Anywhere in case something is a very high priority, which is always the case. So, the customer support team is always there to help us out.
Which solution did I use previously and why did I switch?
One of our primary jobs is to consult our clients. We look at the use case and base it on their use case. We do recommend which tool and special functionalities of the tool that they can go for. There have been many times when we have found the use cases to be very complex and the applications very different and a bit complex, but then we have suggested the Automation Anywhere solution and that has worked as well.
The criteria of deciding whether RPA should be used goes from the old story that your process should be rule-based, input/output should be structured, and it should be logically described. If it falls into these three simple buckets, then RPA is there.
How was the initial setup?
We do have an infrastructure team who supports us with the installation. If you have the basic requirements for the infrastructure, hardware and software, the installation process is pretty smooth. We have user manuals that are pretty well prepared where I can read them, then install it. That's good for the setup or for the person who is installing it from their end. It's sort of easy. You would require a bit expertise from someone at work; a person to help you out.
Which other solutions did I evaluate?
I have worked on other RPA tools as well. Mentioning some of them: Automation Anywhere, UiPath, Blue Prism, and AutomationEdge. In day-to-day life, since the RPA has evolved so much, right from the beginning, we had many different tools. We keep fluctuating from one tool to another trying our hands out in other domains as well. However, Automation Anywhere is one of my favorites.
What other advice do I have?
I would rate it a nine (out of 10). I will keep one out for my feature to get voice converted into the command.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
Buyer's Guide
Automation Anywhere
June 2025

Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
Sr Manager at a computer software company with 10,001+ employees
The Bot Store lets developers create different bots and put them into that marketplace
Pros and Cons
- "Scalability is one of the best things about most of the RPA bots. Once you create one, scalability is just about multiplying them."
- "Some things that I do not see as of today are interactive chat or video interface. These are things that I will look for in future. I saw something like picture recognition, but something like a video or voice recognition is something that I'm looking for in the Automation Anywhere platform as an end user and even as a reseller."
What is our primary use case?
In the digitization space, Automation Anywhere has some of the new bots, which are really good. This is making the invoice digitization as a use case quite helpful. The user interface is very interactive and easy to use. At the same time, for giving results, it looks very impressive. That is the use case that we are working on currently. That is one of the best use cases that I have dealt with from Automation Anywhere.
How has it helped my organization?
I think most of the keystroke level activities that users used to do in probably the last five years is now taken care completely by Automation Anywhere and similar RPA providers. They are now getting into the next segment of AI. I deal personally with a lot of AI tools in my company, which has got a lot of use cases in this industry. I see Automation Anywhere now getting into this particular segment, and it's very good for the industry
What is most valuable?
The Bot Store is something very impressive because it is one place where you find a lot of free bots that you can test and try different bots. At the same time, you have developers who can create different bots and put them into that marketplace so multiple people can use those bots. It is a win-win situation both for the developers, Automation Anywhere, and even the customers.
What needs improvement?
Some things that I do not see as of today are interactive chat or video interface. These are things that I will look for in future. I saw something like picture recognition, but something like a video or voice recognition is something that I'm looking for in the Automation Anywhere platform as an end user and even as a reseller.
For how long have I used the solution?
5 years
What do I think about the stability of the solution?
Stability is great from what I hear from the users. As I'm the sales division, I get this feedback from my operations team. Even the technology support that Automation Anywhere provides is very good. At the same time, they have a lot of good B2B services at very low costs which helps in the end-to-end development, deployment, and successful implementations.
What do I think about the scalability of the solution?
Scalability is one of the best things about most of the RPA bots. Once you create one, scalability is just about multiplying them. We've not had challenges with scalability, given we provide the right infrastructure.
How are customer service and technical support?
As mentioned above this support has been good and we always look forward for continued support here
Which solution did I use previously and why did I switch?
As a service provider company we have worked in alternate service provider. This is client specific
How was the initial setup?
Straight forward
What about the implementation team?
We are the vendor team here
What was our ROI?
6 Months to 1.6 years depending on the process we looking to automate
What's my experience with pricing, setup cost, and licensing?
may not be able to comment here.
Which other solutions did I evaluate?
UI path and AA are the ones on top when we compare
What other advice do I have?
I would surely rate it as a 10 (out of 10). There are other RPA providers as well in this good range, but I think AA is in the top three. I would rate it ten along with another competitor as well who's doing well for us.
If you are new to automation, do try Automation Anywhere or a similar partner. Once you do that, then there's a lot more in the market to explore, e.g., you have the big players, like IBM Watson, Azzure, AWS etc. and one place stop will be a company like Wipro which can help you chose a mix. If you're not started anywhere, then I would recommend to start with Automation Anywhere for RPA.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
RPA Specialist at Olam International
Easy to fix bug issues encountered in the post-production process
Pros and Cons
- "It is easy to fix bug issues which you encounter in the post-production process."
- "MetaBot still needs to be optimized, though Version 11.3 did integrate all the commands into it. We are not able to see all the lines of code which are executed in MetaBot."
What is our primary use case?
The primary use case is automation in respect to the financial sector. We have been operating with trades across globe.
Right now, we have been upgrading to version 11.3.2. Two months prior, we had been using version 10.7.5.
How has it helped my organization?
We have automated a few processes, which take four to five hours to do manually. When we automated these processes that time became less than one hour with RPA. This was our goal. We have reduced the time frame.
What is most valuable?
The best feature is the MetaBot, which we've been integrating and calibrating with a lot of stuff. This has been helpful to us.
I like the object cloning.
The development period is shorter.
It is easy to fix bug issues which you encounter in the post-production process.
What needs improvement?
MetaBot still needs to be optimized, though Version 11.3 did integrate all the commands into it. We are not able to see all the lines of code which are executed in MetaBot.
Integrate .NET functionalities instead of installing Visual Studio, which is an additional resource to us.
Needs more Excel features and functionality.
We are moving onto Python machine learning and would like to have additional functionalities to be added, especially to MetaBot. This would help for the use cases that we are working on.
There are some discrepancies in respect to the variable creation of copying and pasting the code. However, in version 11.3, these type of disturbances has been removed.
What do I think about the stability of the solution?
The stability is up to 90 percent. It's not a meeting 100 percent because we keep on upgrading. Whenever we upgrade, we have to fine tune a few of the products because we have been interacting with some of the older applications and legacy parts. In those cases, it is somewhat failing.
The application is very stable in respect to automation. I am able to automate the Terminal Emulator, along with the Linux part, of a command prompt, the web application, and even the simplest application. It has been stable. However, in few cases, it has some pitfalls and stability get reduced.
What do I think about the scalability of the solution?
Scalability is up to the mark. We have been building our solution from the low to high level. It is scalable.
How are customer service and technical support?
Technical support has been a great asset. We have been encountering migration issues associated with database activities due to computer database back-end. We have contacted the technical support with database issues due to object cloning and SAP Objects. They have been helpful.
Their response time is within one to two hours. In some cases, it has dragged on up to six hours. I haven't found it dragging on for one to two days.
Which solution did I use previously and why did I switch?
We kept on hiring resources to do the same type of operations, which increased our team resources. So, our SLAs were not up to the mark. the client that we were supporting was not satisfied. Therefore, we pushed toward RPA to optimize a few areas, such as onboarding employees, company access, and reading invoices from the PDF files.
How was the initial setup?
The documentation is very clear in respect to the installation and migration. If there are any bugs or anything goes wrong, the technical support team helps. The installation and setup are very straightforward. It was very easy for us.
What was our ROI?
We have seen ROI as we keep on increasing bot utilization and building our own solution. We have optimized a few bots and integrated them into our solution. These bots have helped us prioritize our operations.
We are increasing our SME's time. Depending on the bots that we code, we are sometimes increasing or decreasing our developers' time.
Which other solutions did I evaluate?
We also evaluated UiPath and Blue Prism. Automation Anywhere is more flexible in development and production. The development timeline is short.
UiPath has a lot of functionalities, but a lot of those functionalities can be replicated using MetaBot.
Blue Prism uses a workflow functionality, which seems like chaos to me.
What other advice do I have?
I would encourage a developer to learn RPA and enhance their knowledge. If they start with Automation Anywhere, it will be easy to continue learning on the tool. It is harder to transition for another RPA tool to Automation Anywhere.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior RPA Developer at VIS Networks
One of the best, popular and user friendly RPA platform/tool provider compare to other RPA providers.
Pros and Cons
- "Sometimes the customer will not provide any data. Using Automation Anywhere, we can easily automate to capture the customer data. Then, we can use that customer data inside the Cisco Unified Wire Voice Portal."
- "Our current version needs drag and drop, but that should be in the next release."
What is our primary use case?
From started working on Automation Anywhere platform, primarily worked on contact center and telecommunication sectors. Now exploring our RPA solution/expertise towards different different sectors such as insurance, medical, transport, education and so on.
How has it helped my organization?
With the help of automation anywhere platforms/tools we have done few projects for our existing clients and internal as well. Overall it is a good product which we can use to automation many repetitive tasks or known tasks. Also it has capability to automate complex and unstructured or semi structured datas.
What is most valuable?
It has IQ Bot, Meta bot and bot insight features/products which are a good advantages over all other RPA platforms. Also AA is providing self learning platform where we can up our RPA skills and do develop/hands on practice on the both community (on premise and cloud) editions.
What needs improvement?
Currently I am using AAEC 11.3.4 and A2019 version. Both are stable and have all the required features. If I will find anything which has to be focus on definitely recommend to AA team.
For how long have I used the solution?
From 2018, I am working on automation anywhere platforms.
What do I think about the stability of the solution?
Same I would give 8 out of 10 scale rate.
What do I think about the scalability of the solution?
I will give 8 out of 10 scale rate.
How are customer service and technical support?
Yes, we had a good experience with customer/technical support team but few more improvement requirements from AA team.
Which solution did I use previously and why did I switch?
I started with Automation anywhere platform only later I tried other RPA platforms such as UiPath, Nice, Workfusion. But compare to Automation Anywhere I didn't find any other RPA platforms as a competitor. It's a best and easy to learn.
How was the initial setup?
It was very easy and anyone can do it. If they are doing for lab or personal setup. For the client AA teams are helping.
What about the implementation team?
We have implemented through vendor and in-house team.
What was our ROI?
ROI is good and impressive after using automation anywhere RPA platform.
What's my experience with pricing, setup cost, and licensing?
Pricing is average and less than blue prism. But one thing I would like to add that post 1+ years completion only we can expect ROI because after taking license and putting RPA solutions into production will take lots of efforts and time. Thus in one or below one year time period we can't expect good ROI.
Which other solutions did I evaluate?
Having said that I found few bugs in the 11.3.1.2 version and later upgraded into 11.3.4 version we didn't find any issue and for other suggested parts they already resolve/added features in the A2019 cloud edition.
What other advice do I have?
In the A2019 community edition, while running its taking time to run RPA bots and having few bugs related to IQ Bot server connectivity and other things. But they will solve it soon as expected.
Also in A2019 they should make one separate page or redirected into separate page where we can easily develop RPA bots because in CR webpage my bot section we are not getting enough space to develop resulting its taking time to create bot. Because many developers working on system with screen resolution 1366*768. It will be better if they can add one separate windows/page for RPA bot development in the CR webpage.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
RPA Developer at a consultancy with 10,001+ employees
Flexible, helpful scheduling and triggers, saves us time and eliminates errors
Pros and Cons
- "The most valuable feature is the screen recorder, which helps to automate processes easily."
- "We need more commands for PDF integration to make it more flexible."
What is our primary use case?
I am using this tool to automate one process in a Citrix environment. The process is used to launch one website from which data is captured. After this, another application is opened and the data is pasted into it. The result is our final structured data.
How has it helped my organization?
Using Automation Anywhere saves us time, money, and eliminates errors. When the same process is done by humans there are a lot of errors that require us to doublecheck and cross-reference all of the work.
What is most valuable?
The most valuable feature is the screen recorder, which helps to automate processes easily.
There are a lot of other helpful features such as schedulers and triggers to do things like sending emails after a task is completed.
MetaBots and IQ Bots are also good features.
There are a lot of options and commands, making this a flexible tool.
What needs improvement?
We need more commands for PDF integration to make it more flexible.
For how long have I used the solution?
I have been using Automation Anywhere for the past three years.
What other advice do I have?
Automation Anywhere is the leading RPA tool in the present market.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager - FP&A at Sterlite Power
Easy to use, secure, and has helped to make our processes more robust and efficient
Pros and Cons
- "The most valuable features of this solution are its scalability, security using the credential vault, and ease of use for business."
- "Better use case management to prevent each development from scratch would be an improvement."
What is our primary use case?
We primarily use this solution to automate manual processes of limited or negligible value in terms of up-skilling personnel.
How has it helped my organization?
AA has indirectly helped in re-engineering processes, which has made them more robust and efficient. Hence, this has helped the business immensely.
What is most valuable?
The most valuable features of this solution are its scalability, security using the credential vault, and ease of use for business.
What needs improvement?
A Cloud-based version of this solution would reduce dependence on architecture.
Better use case management to prevent each development from scratch would be an improvement.
For how long have I used the solution?
I have been using this solution for one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Developer at a manufacturing company with 10,001+ employees
Video Review
We have in-built features for SAP making it easier to use
Pros and Cons
- "From an SAP point of view, we have in-built features. They have integrated everything together, so it's much easier for us to use that."
- "We have in-house, a few variables, which we use from technical perspectives. We don't have them in Automation Anywhere, but they introduced them yesterday."
What is our primary use case?
We normally use automation to interact with SAP applications. Our platform is entirely built on SAP. We are mainly a manufacturing company. We interact with SAP and do a lot of things, like invoicing, entering the value in SAP, and so on and so forth.
What is most valuable?
The ease of access and deployment are the most valuable features. With SAP, moving from production test to production is very difficult, it takes too long and too much testing. If there's an error or any change in the system, you will have to go through a huge process which takes around one to two months. However, in Automation Anywhere, if you want to do a small or a medium-level change, you can ask the developer to work on it. E.g., one or two weeks is hardly enough for us to develop and deploy it again. So, it sources and is much faster. I believe the security is a very important matter in terms of our company, so that is also an aspect where Automation Anywhere shines.
From an SAP point of view, we have in-built features. They have integrated everything together, so it's much easier for us to use that.
What needs improvement?
We have in-house, a few variables, which we use from technical perspectives. We don't have them in Automation Anywhere, but they introduced them yesterday. I had a word with an Executive Officer, and he told me that they took all this into consideration and developed it.
For how long have I used the solution?
I've been an automation developer for the past two to two and a half years. I've been using it for quite a long time now.
What do I think about the stability of the solution?
It depends on how you develop it predominantly. Because it's not judged just by saying that it's not stable or anything like that, it's how you develop a framework and how you do it. That's how. From my experience, we have a good number of developers. On my team's, we have around five to six members who are working on this process. We have created a framework in such a way that we don't miss anything. For the past one to one and a half years, we haven't had any post-production issues. The amount of human errors that have occurred have been reduced to around 15 to 20 per person.
What do I think about the scalability of the solution?
It's a scalable product and process. We've been using it for a long time. There are few products in the market, out of which we chose Automation Anywhere because it suits our company very well. We have a scope of expanding the process and bring new teams in to be involved in this as well.
How are customer service and technical support?
We have 24/7 support. We usually talk to the representative and get a lot of information. We share our knowledge.
One of the most important things, which I found interesting at this conference, is even high-level executive people come to us and they ask for feedback, e.g., the drawbacks faced while using this product? They're getting in all the knowledge and feedback, then they're implementing it. The most important thing is they're implementing what, as a developer, we wanted include to make our lives easier and for the business to be satisfied.
How was the initial setup?
The initial setup was straightforward. The new version of A2019, which they have introduced, is much easier than what we are doing now. It's all cloud-based and very easy to install. The whole experience is better.
Which other solutions did I evaluate?
I have experience working with UiPath as well. The one thing is the customer involvement and experience is much better with Automation Anywhere. The feedback which we give and the response time from the Automation team is much quicker. We had some negative feedback and some suggestions to Automation Anywhere team, which they took into consideration. It's like a people's software, where they listen to developers and improve on it. That's the reason why my organization and I are using Automation Anywhere.
What other advice do I have?
I'll say that it is perfect; 10 out of 10. Because we had some drawbacks in Automation Anywhere, which they fixed and developed, taking into consideration the feedback from a huge community of developers. To consider every piece of feedback and work on that, it's a really tedious task. They worked on that and proved that they can do it again.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

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Great review.