AutomationEdge Reviews

In the banking domain, there is a process to automate fraud processing. In India, there is a portal which handles all frauds. Many public sector banks such as SBI, Union Bank, and ICICI use this system. If someone faces fraud, they must report it on a certain website with specific details about the type of fraud that occurred. All banks' issues and frauds are reported on this central website.

Our tool makes decisions about the type of fraud, such as mistaken money transfers or money laundering. Our bot receives the message, makes a decision, and determines whether it is a sentimental message, decision-making request, or money laundering case. According to the description, the bot makes a decision and finds the message to send with a registered ID to different websites.

For money laundering cases, there is a specific website, and the bot automatically sends mail to both the person and the head of the bank, making the fraud process easier to handle. For instance, if money is deducted by mistake and a request is raised, it will get refunded automatically. This is a single use case involving decision making, and we have used AI Bedrock, Amazon Bedrock for this purpose.

I have three plus years of experience in AutomationEdge to deliver emerging technology in banking. During my tenure, I have delivered more than 40 processes. AutomationEdge is excellent, and I also have hands-on experience with Automation Anywhere.

I am an end user of AutomationEdge.

AutomationEdge has shown the most productive impact. In the past, there was no AI impact. Now in the market, AI is present in all tools, including generative AI and API agents. The productivity was excellent before, and now it can increase by 20 to 30% more with AI implementation.

There should be more packages for AutomationEdge regarding low-code automation. RPA is no-code automation, and an RPA developer doesn't need to know Java or Python, they must use the actions packages available.

For AutomationEdge, they should improve Excel automation for macros, particularly for Microsoft 365. Visual Basic functionality needs to be enhanced to handle these features.

AutomationEdge should be improved to match Automation Anywhere's efficiency in handling complex processes.

I have three plus years of experience in AutomationEdge.

I don't have any challenges with the initial setup as the small changes in the market are already handled.

Regarding stability and reliability, AutomationEdge is mid-range. When compared with other tools such as Automation Anywhere and UIPath, they are more stable than AutomationEdge.

I frequently communicate with AutomationEdge technical support. When I raise an issue via email, as there is no contact information available, it takes one to two days to receive a response. As a developer and end user, waiting one to two days for a response is problematic. If the issue remains unresolved, I have to raise it again, which is quite challenging.

I would rate the technical support a three out of ten.

Neutral

Before AutomationEdge, we had to hire coder-level experts with Java or Python knowledge. This approach took considerable time and required error handling to automate processes. With this tool, all processes are automatically handled with errors, and no-code automation is available. The cost for a developer is now significantly lower.

Previously, we hired highly efficient developers with high salary packages. The license cost of 5 to 10 lakhs per year for one person to automate is equivalent to a person's annual salary. With the license and a developer hired at 3 to 5 lakhs, we can automate 40 to 50 processes.

In the market, there are many options such as Automation Anywhere, Blue Prism, or UIPath.

I am currently working with the latest version of AutomationEdge.

For attended automation with AutomationEdge, there is an easy UI where end users can schedule the bot. The scheduler allows bot scheduling according to time zones, and the bot performs actions without human intervention. For attended bots, manual execution is possible by clicking on the bot in the UI. Output can be directed to specific folders, whether running on a UI level or server level with Windows server.

I have experience with Automation Anywhere for AI purposes, specifically with API agents. Automatic agent process automation is new to everyone in the market.

AutomationEdge can be set up through server level as an on-premises setup. It's helpful for daily processes, especially Excel operations that can be automated using the Excel packages.

The learning platform at the university level for end users to learn and gain certificates needs improvement, and I would rate it three out of ten. Overall, I rate this product 7 out of 10.

My use cases for AutomationEdge include using two automations in my actual employment or company. I use it to create a user in the Active Directory.

I create a website, and the user fills out the form, which is to create a complete user with automation in the Active Directory and put them in the groups and things similar to that.

I normally use it to create automations when a ticket is created to send to another group.

The workflows in AutomationEdge are what I find best because they are really simple. You need to know programming, but not necessarily, since it is really simple to understand.

It uses nodes, and you can understand how to make it without extensive programming knowledge.

My position in the company is developer, but I do not think you necessarily need to be a developer. AutomationEdge is really easy to use because the workflows are simple.

In AutomationEdge, I think there could be improvements. I have not used it in maybe two months, but in the past, you needed to put code JavaScript or similar programming languages.

The variables sometimes are really confusing when you use them because the aspects around the variables are confusing, particularly the global variables and the local variables.

I have been using AutomationEdge for around two years.

The stability of AutomationEdge is really good. It is really stable, and I do not have any problems with the stability.

Regarding scalability, I normally use small workflows, so I cannot respond to that very comprehensively because I do not use large workflows.

I have never used the customer support for AutomationEdge, so I cannot comment on that.

Neutral

The initial setup for AutomationEdge is really easy. I learned how to use AutomationEdge with the team from AutomationEdge.

I did the certification with them and they taught me how to set up everything from zero to 100. The initial setup to the finish is really easy.

I have not used the AI capabilities of AutomationEdge because in the workflows I need to create, I do not need to use that, but in the future, I can probably use it.

I know that it is a partnership, not that I am a customer with them.

I do not know anything about the pricing of AutomationEdge because the company buys it.

I would recommend AutomationEdge to other people because it is really good to use and really easy to learn.

On a scale from one to ten, I rate AutomationEdge a seven out of ten.

My usual use cases for AutomationEdge mainly involve tasks that I utilize it for.

I use AutomationEdge's form processing feature.

Out of the features of AutomationEdge that I have already used, I could highlight user support and user experience as the most valuable and useful. User support and user experience are what matter for me the most.

Attended versus unattended automation in AutomationEdge has benefited my organization significantly.

The valuable insights I have gained from using AutomationEdge's predictive analytics capabilities play a major role for me.

Areas of AutomationEdge that could be improved or enhanced in future releases include pricing considerations.

While I find AutomationEdge generally stable, I believe that stability needs to be improved a little.

I have been working with AutomationEdge for three years now.

I personally participated in the initial setup and deployment of AutomationEdge. It was mostly straightforward, but I did face some challenges during the setup.

While I find AutomationEdge generally stable, I believe that stability needs to be improved a little.

My impression is that AutomationEdge is quite scalable.

My experience with the technical support and customer service of AutomationEdge has been good.

I would rate technical support between six or seven on a scale from 1 to 10.

Neutral

Before AutomationEdge, I did evaluate other options and did use a different solution for the same use cases.

I personally participated in the initial setup and deployment of AutomationEdge. It was mostly straightforward, but I did face some challenges during the setup.

I haven't yet tried AI-powered automation of AutomationEdge.

I use specific metrics and references to evaluate the success of AutomationEdge's IT process automation in my organization.

Overall, I would rate AutomationEdge as a product a seven out of ten, where ten is the best product and one is a bad product.

In AutomationEdge, I have developed many automation designs. I have worked for IDFC Bank in India and I am currently working with Bloom Energy, a US firm where I work with GUI actions and APIs, and OCR projects. For OCR, I use Tesseract to extract text from PDFs and then extract the relevant data which we require from structured and unstructured PDFs.

I have developed many solutions in GUI where we have to log in somewhere, extract some data, and then perform data massaging. I have very good knowledge of databases. When interacting with databases, I can fetch data from the database into AutomationEdge, and I can further perform required actions.

Excel automation is a very good feature in AutomationEdge. In Excel automation, it is much easier than other platforms. It is not complex, and using data massaging, we can combine data together. It is very easy in AutomationEdge for performing data massaging.

Regarding AI capabilities, AutomationEdge has a platform called DocuEdge, in which data extraction with PDFs and images is performed. In DocuEdge, we have GenAI integration where we can use prompt engineering. We provide text and according to that text, it will provide values to us.

In terms of RPA solutions, it is very good. It is more affordable than other tools, and we can perform almost all tasks using AutomationEdge. While it is not as advanced as tools such as UIPath, we can definitely achieve any automation using AutomationEdge. We can implement various scripts including Python, Java, JavaScript, SQL, and PowerShell scripts.

Regarding scalability, we can definitely use it in scalable projects. Sometimes we face issues when working with large data sets, but these issues can be reduced. The scalability is good in AutomationEdge.

There is significant room for improvement. The main issue is with GUI, which has a dependency on drivers currently, though they are working on improving this. They are reducing the dependency on Java in AutomationEdge because the whole platform is designed on Java platform.

The platform is providing AI solutions already. They could improve by adding capabilities to fix errors inside the workflows itself, similar to UIPath and other platforms. Currently, there is limited AI compatibility, though we can write our own scripts to reduce that gap.

I have been using AutomationEdge for 2.5 years.

There was a network issue which prevented connection. When trying to connect, it showed the meeting was canceled.

The support team is really good. Whenever I encounter an issue, I can directly connect with the support team or through my organization's contacts at AutomationEdge. I can easily arrange meetings with them and they help resolve issues. We also have support email available. When we email support, they schedule meetings, help understand issues, help resolve them, and assist in identifying if solutions are achievable.

Positive

My organization has a partnership with AutomationEdge. I worked with AutomationEdge at IDFC Bank where I learned many things. I have obtained all AutomationEdge certificates. They provide three certificates: Foundation, Intermediate, and Developer Certificates.

Due to cost efficiency, it is very good. If you want a solution at a large scale but have a limited budget, you can definitely choose AutomationEdge.

I rate AutomationEdge seven out of ten.

In my company, we use AutomationEdge as an RPA tool, which has to automate the automatic functions within our company on a daily basis for repetitive tasks. We need to automate the aforementioned functions in a short period of time with AutomationEdge.

I work in the banking sector, and we use AutomationEdge in my organization to provide customer service, for which we need to build various software tools to automate tasks and many processes. There is a need to build a bot and a process before running that process on AutomationEdge.

I have heard that AutomationEdge provides a few beneficial services, like the ability to do coding from scratch. If we want to change your processes, we can code it from scratch, making it a beneficial feature of the product.

There are some shortcomings in the product's stability that need improvement.

I have experience with AutomationEdge for two to three months. I don't know the version of the tool I use. I work as a consultant for the solution.

Stability-wise, I rate the solution a nine out of ten.

We have no more than a hundred processes using AutomationEdge in our company.

The initial setup of AutomationEdge was satisfactory for our company.

For deployment for a large process, it will take around two months to develop the process. Else, it can be done in fifteen days.

My organization gets to automate the banking processes using the solution. There are different requirements for different departments. Finance departments need something to automate their processes, and the requirements may vary for the information management department. There is a different type of automation requirement if there are some secretive documents that we have to keep on triggering mail.

I recommend the solution to those planning to use it.

AutomationEdge provides its users with an AEUI portal where they can just directly upload their files, which will then provide a process to maintain that file on the AEUI portal.

I rate the overall product a ten out of ten.

We use the product automation of business processes for banks and financial institutions.

The product's most valuable features are desktop automation, concurrent processing and multi-threading, and technology products like OCR, Chatbot, AIM, analytics, and reporting dashboarding capabilities. It helps us with cost optimization and easy implementation.

They could provide more technologies for IT and security to enhance machine learning capabilities.

We have been using AutomationEdge for seven years.

The product is stable.

We have 40 to 50 AutomationEdge users as our customers. We implemented a large volume of licenses, from a few to around 100 licenses for the product. It scales geographically as well across different product lines or business units.

The technical support services are good. It needs improvement in the areas related to domain data support and knowledge repositories. At the moment, they provide services for product upgrades.

Neutral

It is easy to install. It takes two hours to install the application. However, it requires around two days to two weeks to complete the implementation of any business for simple to complex use cases. One or two engineers can work on the process. The vendor's support team helps us with product maintenance. At the same time, the support services need improvement from an operational perspective regarding the knowledge base.

The return on investment varies depending on specific projects. We can generate around 20% to 30% profit in the first year. In long-term projects, we get more than 50% of it.

The product is available at the lowest price. We can optimize the cost. We purchase licenses yearly for unlimited data.

They could offer more cloud-based features with AI technology. I rate AutomationEdge an eight out of ten.

AutomationEdge allows me to manage the flow since we have to automate a lot of processes, especially a lot of manual processes that generally take 72 hours or sometimes 90 hours, to do using Excel forms. So now, we can optimize that in less than five minutes.

AutomationEdge was utilized to manage the patch process for banking patches, which involves a considerable amount of data. Improving the time required for this process is crucial, as it could potentially save us up to 24 hours, depending on the patch volume. Fortunately, AutomationEdge significantly improved the processing time, resulting in a helpful ten to fifteen-minute time for the overall patching process.

I love how AutomationEdge can optimize and get better results for already done processes.

I believe that there is always room for improvement in any software available in the market. With the solution, customizing software can be time-consuming. Also, it requires a strong development team that can comprehend and work on the product. Therefore, investing in improving the tool's functionality would be better.

I found a feature interesting, which would allow for the exchange of information between the bot and enable obtaining all the information, similar to a blockchain process. However, we couldn't implement it in the bank due to budget constraints. I would like to see such improvements in the future.

I have been using AutomationEdge for a year. Also, I don't remember the version of the solution I am using.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a seven out of ten. Thirty people in my company use the solution. My organization plans to increase the number of users who use the tool.

I rate the technical support of the solution a nine out of ten.

Positive

Previously, we were working with Visual Studio in our company.

The solution's initial setup process was straightforward.

Pricing can be made better. Currently, I think the pricing is based on the market. The pricing also depends on the business partners that offer you the solution.

I recommend those planning to use the solution contact the right partner before using it. Also, I recommend the solution to those planning to use it. I rate the overall tool an eight out of ten.

I use AutomationEdge for enterprises to create automation for processes, such as creating users and emails.

The most valuable feature of AutomationEdge is creating accounts.

The installation process could improve. It was difficult to complete.

I have been using AutomationEdge for approximately one and a half years.

I rate the stability of AutomationEdge a nine out of ten.

We have approximately 30 people using this solution in my company. 

I rate the scalability of AutomationEdge a nine out of ten.

The support has been helpful.

I rate the support from AutomationEdge a nine out of ten.

Positive

The initial setup of AutomationEdge was very difficult.

I rate AutomationEdge a nine out of ten.

We use the solution to automate processes within our company such as sales and controller areas.

In the past, any information and activities were conducted manually. Now with AutomationEdge, all our operations are automated. 

The ability to automate our processes with external plug-ins and zero code is the most valuable feature.

With other automation solutions in the market, we can simulate the process in our notebooks where the solution creates the code for us, but with AutomationEdge we can't do this. 

The solution does not have a standard configuration with SAP. I would like to have a standard configuration added in a future release.

I have been using the solution for over three years.

I give the stability a nine out of ten.

I give the scalability a nine out of ten.

The initial setup is straightforward. We can easily install the solution and the agent on the server.

I give the price of the solution a nine out of ten.

I give the solution a nine out of ten.

I recommend AutomationEdge. The solution offers a good cost-benefit compared to other solutions. There are better solutions in the market but their costs are also much higher.

Our primary use case for the solution is providing RPS services to our customers who are service providers to us. We implement AutomationEdge for different customers while providing the service.

AutomationEdge is an automation platform allowing us to implement it on the customer base and then develop use cases for them. The use cases do not have any direct interaction with the AutomationEdge. We deploy both on cloud and on-premises based on the customer's preference.

AutomationEdge benefit has a robotic RPA benefit which many companies can provide. There are many players in the market, like AutomationEdge, Automation Anywhere, UiPath, and Blue Prism. So the benefit varies based on commercial partnerships.

The solution has adopted highly cutting-edge technology to implement automation with the various platforms, which is more user-friendly. We can quickly adapt to our end users and the implementation partners because end users are not directly consuming the application since everything is automated. So we are the end users and partners of AutomationEdge. We are a company that consumes those services to implement the end customers' bots we develop.

The price of the solution could be improved. Additionally, a modular concept can be implemented. For example, if we buy one bot, we have it for 24 hours. They can also provide bots for six hours which can help many small-scale industries achieve their goals.

We have been using the solution for two and a half years.

The solution is 100% stable.

The solution is scalable and can be scaled further based on technological advancement.

We have gotten adequate support from the customer service and support team multiple times as they provide solutions to the issues we have. They evaluate our approach first, assess possible solutions and conduct a case study on our issue. It helps them understand our approach and guides us if we have to change the entire approach toward the problem.

I cannot comment on the initial setup, as a separate team is responsible for automation.

The modular licensing model is great because, for example, customers who want six hours of a bot end up paying the company for 24 hours. If they come up with some modular packages, like six hours a day, three hours a day, or 10 hours a day, we can target even small-scale industries, which are more convenient and adaptive.

There is a desktop automation charge and many new features like CAPTCHA. So if you want to consume some CAPTCHA automizing, we need to pay extra to add those features to your base unit. However, in the base module, most of the features are covered, and they consider these additional features for big companies. From a vendor point of view, we have to balance them.

I rate the solution an eight out of ten. The solution is good, but the solution can be improved by including a modular concept and reducing the cost. I recommend the solution to users considering implementing it through the implementation partner, Zinple InfoSolutions, because whenever there's an issue, we reach out to them to renew our license and process automation.