Automation Anywhere Reviews

We are using it for backend office processes for FinanceOps.

By implementing this solution, we mainly focused on automating manual tasks such as invoice processing, reconciliations, and data entry, which are very rule-based. The automation worked effectively.

The core RPA capability is valuable. We have completed many automations. Removing manual tasks has been beneficial. It works effectively. We are still trying to determine how things will change after the GenAI introduction. It saves time and costs.

They should improve process discovery features.

They advertise that they do UI automation and things will be stable. However, when we performed user interface automation, things were not very stable. They need to make API integration much simpler with the target application so that automations are more scalable and stable.

I have been using Automation Anywhere for nine years.

Stability depends on multiple factors including developer expertise. Some automations have been very stable while others were not, possibly due to developer implementation or target application issues. The platform is not very smart to perform self-maintenance.

Scalability is good. If you create a good solution, you can scale effectively. However, scalability is very dependent on the developer's skill, not just the platform's capabilities.

In the earlier version, when we reached out with problems, they would often respond that features were not yet implemented or acknowledge known bugs that would be revised in the next upgrade. We hope this has changed in the Cloud version.

It was already deployed when I joined the company. 

The upgrade was extremely challenging. Moving from version 11 to Cloud took considerable time. The migration from V10 to V11 was difficult, and V11 to Cloud was even more challenging. We hope the Cloud version will make future transitions easier since it's not on-premises.

With the cloud platform, we don’t require much maintenance. However, the bots we create do need significant maintenance. The time required for maintenance varies. Some automations are very stable, while others may not be due to issues with the developer’s execution or the quality of the target application. It's not Automation Anywhere's fault, but the platform itself isn't very adept at performing self-maintenance.

There was no return on investment in the last year. The year before that showed a significant return on investment, primarily because we automated many manual processes. Once the low-hanging fruits were completed, finding a return on investment became more difficult.

The solution is costly and the licensing is very confusing.

Earlier, the pricing structure was much simpler. A developer license cost a specific amount, and a runtime license had a separate price. Now, there are only two main figures to consider, in addition to distinct costs for cloud platform maintenance and other services. However, with the introduction of tools like Co-Pilot, things have become more complicated. If you use Co-Pilot, there’s an additional cost associated with it. Moreover, if you utilize AI features within Co-Pilot, there are AI token costs that differ from the standard licensing fees. Therefore, when you're creating a use case that involves Co-Pilot, a runtime license, and GenAI, it can get quite confusing.

The platform is moderately complex - not very complex but not super easy. Building scalable solutions requires significant time investment. The platform is not very user-friendly for people without technical experience. We don't encourage business users to develop anything on Automation Anywhere. 

I appreciate the core RPA capability, but the additional platforms they are adding currently are not mature enough. 

I would rate Automation Anywhere a seven out of ten.

With my experience on RPA solutions specifically, I have completed projects on Automation Anywhere, and my enterprise company has now moved to Blue Prism; so we are currently using Blue Prism for RPA. I can provide a brief of what we accomplished with Automation Anywhere.

Our use of Automation Anywhere was to handle a test case where a ticket came in each day, possibly overnight. There was a job that we ran specifically on our Linux machines to upload the assumption files, which was a repetitive task. Although we had a script on the Linux box, someone had to come in and process the Jira workflow manually by approving the ticket. The ticket came in from the outsource party with a data set and a zip file. We created a workflow in Automation Anywhere where it would open the web page, access the vault, get access to Jira, and input the Jira credentials. If the ticket was in an approved state, it would start pulling the zip file and download it on the Windows machine. The bot would perform validation checks on the zip file and then open PuTTY on the same Windows machine to obtain the credentials, log into the system, and run the shell script for assumption load, passing the data set coming in from the Jira API. The data set was downloaded to the Linux box. After we obtained the data set, we ran the script execution on Automation Anywhere, which loaded the file on the system. If the validation was approved, it would open the browser again, use the Jira ticket, close it with specific comments that the task was complete, and send a notification to the end user. This was one test case; we had modules for Jira and Linux that consumed most tasks. Different scenarios required changing the scripts for different purposes such as loading assumptions or restarting applications. We scheduled tasks on Automation Anywhere to run daily and check the Jira API, running only if the workflow was open.

The initial deployment of Automation Anywhere is user-friendly. If you have self-learning capability, the wizards are self-explanatory, making it not very difficult to navigate. It is a very low-code environment, allowing flexibility to explore based on the project's complexity. Overall, I believe Automation Anywhere is a very user-friendly tool.

In terms of user-friendliness for non-technical users, the wizard is self-explanatory. Non-technical users, such as those involved in Excel automations or HR roles, can handle their tasks easily. Some tutorials available through YouTube can help guide them, and I find that the terminologies used in Automation Anywhere, such as Control Room, are also self-explanatory. Users can simply take an Excel file and run the rules without much difficulty.

One thing I dislike about Automation Anywhere is that our process is time-consuming. Since the bot is utilized by that machine and if a long-running task is happening, then another bot may not run and the machine is locked. We had to provision multiple machines to avoid deadlocks. This might be an issue with all RPA solutions, but it could have better handling if an existing lock allowed a second bot to provision and take requests. Because our infrastructure is idle in that case, we must bring up more infrastructure, and if there's a bottleneck, the bot is idle, waiting for the Linux process to complete. This is a challenge we faced, particularly during peak load.

Cost is another concern since we moved to Blue Prism, which is more expensive due to needing more VMs, bots, and capacity, which led us to procure more licensing. While Automation Anywhere was used efficiently and was cloud-based, software installation on Windows VMs was an overhead. Moving to the cloud for a web-based solution would allow for no software requirement on the system, which is a more modern approach compared to installing software on machines that require maintenance and consistent configuration.

One area for improvement would be the licensing, making it more cost-effective. The other issue involves security, particularly with password flags. I faced challenges in troubleshooting when providing passwords through the vault, as I could not secure a valid log to see whether the password was correct or incorrect. Log management could be enhanced, and regarding troubleshooting, since I utilized API calls with Jira and a PuTTY session, tracking failures in one of the processes was difficult. The log management needs to improve to identify the root cause of failures.

Regarding the duration it takes to train non-technical employees on using Automation Anywhere, we provided documentation and instructions. Employees reviewed them along with YouTube or external links to start automation, beginning without needing technical support from our team. There were sessions around it, but I do not believe they required much assistance apart from the provided instructions and tutorial guides.

I have used Automation Anywhere on projects throughout my experience with RPA solutions.

Concerning stability, while I have not seen substantial lagging, crashing, or downtime, performance could be an issue, especially since our jobs take longer. It might be a performance issue on our system or possibly Automation Anywhere not being lightweight. I do not believe the tool itself is heavy; it primarily acts as an orchestrator while the actual jobs run on the machines. However, the tool does block the VM, hindering the utilization of CPU and memory when the bot runs a job. If another job tries to come in at the same time, it complicates the situation.

Automation Anywhere should be resilient enough to provide automation at scale. I know there is an AI bot that we have not leveraged yet, but it should be efficient for capacity jobs. For example, if I receive multiple tickets for loading assumptions simultaneously, I would not want a single bot to complete the task in six hours. The AI bot could recognize multiple pending jobs and scale up the bots to execute them efficiently in parallel.

One thing I dislike about Automation Anywhere is that our process is time-consuming. Since the bot is utilized by that machine and if a long-running task is happening, then another bot may not run and the machine is locked. We had to provision multiple machines to avoid deadlocks. This might be an issue with all RPA solutions, but it could have better handling if an existing lock allowed a second bot to provision and take requests. Because our infrastructure is idle in that case, we must bring up more infrastructure, and if there is a bottleneck, the bot is idle, waiting for the Linux process to complete. This is a challenge we faced, particularly during peak load.

I have not had to contact technical support personally, as we managed to handle most things independently. Although we experienced Jira API issues, it was not related to the tool itself; we utilized a different token authentication and did not face significant issues.

I have used Blue Prism as one of the major RPA giants and an alternative to Automation Anywhere.

When comparing them, I find that Blue Prism has more complexities. It depends on the use case; for a very complex architecture or hardcore coding, Blue Prism is preferable. Otherwise, in a low-coding environment where a developer is not needed, I prefer Automation Anywhere because it enables non-IT users to leverage it effectively.

The initial deployment of Automation Anywhere is user-friendly. If you have self-learning capability, the wizards are self-explanatory, making it not very difficult to navigate. It is a very low-code environment, allowing flexibility to explore based on the project's complexity. Overall, I believe Automation Anywhere is a very user-friendly tool.

Cost is a concern since we moved to Blue Prism, which is more expensive due to needing more VMs, bots, and capacity, which led us to procure more licensing.

I have used Blue Prism as one of the major RPA giants and an alternative to Automation Anywhere.

When comparing them, I find that Blue Prism has more complexities. It depends on the use case; for a very complex architecture or hardcore coding, Blue Prism is preferable. Otherwise, in a low-coding environment where a developer is not needed, I prefer Automation Anywhere because it enables non-IT users to leverage it effectively.

As for the overall learning curve for Automation Anywhere, I think it is not difficult. However, when adding more complexity, there is a limitation. In a low-code environment, if you need to incorporate more complex logic, you require a coding environment to run some code against it.

I have not used what is called Automation Co-Pilot, previously known as ARI. However, I have utilized GitHub Co-Pilot and I assume that the Co-Pilot would be a self-learning AI bot. It would learn from inputs and make better decisions with each learning curve, similar to how we use GitHub Co-Pilot, which prompts based on our codebase.

Overall, I would give Automation Anywhere a score of eight. I find that an eight is a fair representation of the experience.

My main use case for Automation Anywhere includes automating disputes, due diligence, anti-money laundering, mainframes, all kinds of customer information, mainframe, Excel, Outlook, SQL, web interface, and various other processes.

One specific example of a process I have automated with Automation Anywhere is when we receive a bunch of disputes that need to be recorded in the system. I check the mainframe, take some screenshots, update the screenshots in the system, go to the Visa website to make sure these transactions exist, take the transaction history of it, upload it to the same system, and log these cases, ensuring the dispute cases are logged, recorded, and reported.

We utilize document automation in our current processes and it has positively impacted our efficiency and productivity. We really like using it because it is efficient.

The best features Automation Anywhere offers include good support, a lot of good tools, many features and functionalities, document processing, and various other capabilities.

The document processing feature has helped my team by ensuring that when documents are clear, sanitized, and structured, it is able to pick up all the information and put it in the format that we are looking for. However, if documents are scanned and not clear, the accuracy is not up to the mark. We cannot use GenAI because we are not on the cloud yet, but other than that, document processing is a really useful tool.

Automation Anywhere has positively impacted my organization by saving millions of dollars over the past several years since we implemented it, along with saving a lot of hours, achieving a lot of ROI, realizing a lot of value, and significantly reducing urgency and stress. People can now focus on meaningful work rather than sitting and doing repetitive, mundane tasks.

I believe that per year, we save at least 50,000 hours.

One way Automation Anywhere can be improved is that transitioning from on-premises to cloud presents a challenge, so we are trying to work with security and integrate our security with Automation Anywhere security. Those parts need to be vetted out, thus requiring the right people and obtaining more information about the security piece to take things forward.

I have been using Automation Anywhere specifically for almost 11 to 12 years.

Automation Anywhere is stable.

The scalability of Automation Anywhere is good because we build our bots keeping scalability in mind and create a lot of reusables.

The customer support provided by Automation Anywhere is excellent.

I would rate the customer support a 10 on a scale of 1 to 10.

Based on my overall experience so far, I would rate their customer support a 10 on a scale of 1 to 10.

I previously used a different solution, which was manual.

I have seen a return on investment with Automation Anywhere, including money saved, time saved, and overall satisfaction. People are happy and things are working as expected, doing what they are supposed to do while creating less headache, less monitoring, and less heartache.

My experience with pricing, setup cost, and licensing is good. We were able to work out a great deal with our account managers and I am happy with what we got.

I evaluated other options before choosing Automation Anywhere.

The other option I evaluated before selecting Automation Anywhere was UiPath.

Automation Anywhere is deployed in my organization on-premises.

Automation Anywhere has helped me achieve my automation goals by allowing us to automate a bunch of different business processes and leverage a variety of features it offers. I have been able to automate Excel, mainframe, web-based applications, and in-house applications without needing to do anything outside of Automation Anywhere.

We use Automation Anywhere's Center of Excellence partly, as we have our own version of it. We can break everything out between dev, test, and prod, and we have Jenkins, Jira, and ServiceNow all tied together and integrated.

I rate Automation Anywhere a 10 because it has always provided great support and we have always received valuable information. Whenever we are stuck, we reach out to Automation Anywhere and they always provide us with the right direction and guidance, always helping us out even in tough situations, allowing us to figure out and resolve most of our automated processes. We have not encountered anything so far that was not automatable, or we have utilized hybrid automation methods like APIs, .NET code, JavaScript, or Python, enabling us to handle most of our use cases without seeking out a different vendor.

My overall rating for this review is 10 out of 10. The advice I would give to others looking into using Automation Anywhere is to go for it.

The use cases are majorly insurance-related or finance-related. I work for a finance-based company, and the use cases are primarily money movement use cases involving financial and insurance-related operations.

Since business users are only running the automations, it is not very difficult for them. For a few users, I had to explain how to get inside the machine and how to trigger the automation in the case of attended execution, where they were running the automations by themselves. Apart from that, there were no major things that needed to be handled by the end-users, so those were pretty easy for them.

In the user's case, as they do not have many things in their hands, I would say the learning curve is pretty flat. They were only running the automation and did not learn anything apart from just triggering the bot. There was not much to learn in the user's case.

In most of the use cases, both time and cost are being saved. That is the reason they are using these automations.

Considering the current era where people are moving towards APM and Agentic automation, I see other rival tools are launching more and more products. If you talk about UiPath, they have Test Suite or UiPath has lots of AI-related models. I would say considering the current scenario, there is scope to improve for Automation Anywhere.

When it comes to integration with AI models, I have been on a maternity break, so I am not currently very much in touch with the models of UiPath or Automation Anywhere. What I have been seeing on LinkedIn or listening to people say is that UiPath has more of the AI or APM-related tools with more integration and inbuilt integration with AI, whereas Automation Anywhere has just started launching this. There is room for improvement in this area.

I would rate the room for improvement as eight. The only scope of improvement I see right now is when it comes to APM or integration with AI. Apart from that, it has been the best for me so far, and it is easy to learn and pretty self-explanatory.

I have been working with Automation Anywhere for almost eight plus years now, since 2017.

We did face some issues last year when there was an upgrade in Automation Anywhere control room, and at that time our web application automations were failing. We had to downgrade the version to the previous version. That was the only issue I faced when it comes to stability. Apart from that, I have not seen any major issues. There were a few during migration, but overall, it is pretty stable.

The problem was fixed when we reported the issue to Automation Anywhere team. They fixed the issue within two or three days. Meanwhile, we had to downgrade our software version, and then it was working. Once the issue was fixed, we upgraded it to the correct patch.

I would say it is pretty good. Since I have been working with Automation Anywhere from version 10x, and now we are at A360, I have seen Automation Anywhere evolving. There were lots of limitations with version 11 before when we had a desktop version. Now we have multiple things integrated. When it comes to SAP, you do not need to use Metabots or external things. You have everything inbuilt. It is pretty scalable. You do not really need to rely on external components. You have everything inbuilt whether you are talking about Salesforce or anything else. I would say it is pretty helpful in building scalable solutions.

I would rate Automation Anywhere customer service ten out of ten because whenever I have reached out to Automation Anywhere, I have always been supported by those people. No matter if the issue was on their side or our side, the support team has been the best so far.

Positive

I started my career with RPA and then Automation Anywhere. Apart from Automation Anywhere, I have worked with other RPA tools as well, such as Power Automate or UiPath. I have also used Python for a few automations. However, it has been majorly Automation Anywhere for me.

The initial setup is pretty straightforward. From Automation Anywhere, I did not really face any issues. Whatever issues there were, those were majorly application-based, such as changing the environment or things of that nature. From Automation Anywhere side, the deployment was pretty easy. From the tool end, I have not really faced any issues. I have worked on the V11 to A360 migration as well. There were no major issues. Whatever issues we face during deployment are mostly from the system perspective, such as environment perspective or system perspective.

The implementation team consisted of more than 100 people.

I am not really sure about the ROI because that is being handled more on the business side. I am more of a developer, and these things are being taken care of mostly by a business analyst or product owners, so we do not really have access to that information. If it comes to time, for one use case, if they were taking 48 hours for 20 transactions, now that is being done in two to three hours by automating that operation. When it comes to ROI, I am not really sure about that since it is being handled at a high level.

In my organization, we are not really using Automation Co-pilot. We are using simple automations for now.

In my system, mostly those are inbuilt tools only and inbuilt applications. If I talk about generic tools, those are Excel, a web application, or Salesforce, and then SAP is there. Mainframe is there as well. Apart from that, whatever tools are company-built or private to the company are being used.

My overall review rating for this product is eight out of ten.

For business users who do not have technical skills, I find Automation Anywhere very easy to use as it depends upon the configuration done by developers. For example, in invoice processing, we implement a human-in-the-loop where ARI or Copilot screens notify business users on Microsoft Teams. They can click on a message to see all details assigned to them, and both they and the manager can see how many people have assigned tasks, what approvals are needed. This familiar approach makes it easier to manage.

Additionally, if we implement Copilot inside applications like Salesforce, managing customer support becomes very easy because all details are available in their screen dashboard.

For example, in a large real estate company developing buildings, we provide a Copilot screen where they can see data extraction on one side and all documentation on the other. This setup highlights issues, allowing users to simply click on approve or reject buttons, streamlining communication with vendors without manual emails, ultimately pushing invoices directly into ERP systems like SAP or Oracle Fusion for further approvals if required.

In my day-to-day applications, I can integrate Automation Copilot easily as I can embed it within Workday, BambooHR, and Salesforce, allowing business users easy access to Automation Anywhere without logging into multiple applications, thus saving 85 to 90% of the time.

The features I find most valuable in Automation Anywhere include traditional automation and Copilot, as well as document automation and the new feature Gentiga, which is also a most valuable feature.

Automation Copilot has increased my productivity significantly.

The rewards I find from my projects going on in production are significant, and I am busy with that all the time.

I believe there is room for improvement in Automation Anywhere, particularly in their training programs, which need more development.

If I could add additional features to Automation Anywhere, I would focus on enhancing the intelligence within document automation.

I also think there should be improvement in integration with third-party solutions, though I believe they are positioned well in the market. Agentic process automation certainly simplifies life for developers and users alike.

I have been using Automation Anywhere since 2019, which is seven years.

My impression of Automation Anywhere's ability to provide automation at scale is very positive since it has been evolving and focusing on agentic process automation, showcasing their commitment to research and development and creating products that are scalable.

I rate the technical support provided by Automation Anywhere as good and compare it positively against products like 360, noting that the product has stabilized, resulting in fewer queries—just about five to six tickets in a year. Since we buy the sub-support pack, we usually get resolution within one to one and a half hours.

I would rate their support at 9.5 out of 10.

The initial setup of Automation Anywhere is easy; since it is now cloud-based, we do not have to worry about setups, and we can set up the entire system as production in about 10 to 15 minutes.

I have not seen the upgrade process as I have not directly performed any upgrades. With the cloud, they notify us of scheduled upgrades, often without causing downtime, and inform us about any affected modules, allowing us to manage our processes accordingly.

I find the pricing of Automation Anywhere a little bit high compared to India, but it aligns well with the global market, which I would say is the correct price or slightly less.

To maintain the processes in Automation Anywhere, we require personnel. Currently, about six to seven people manage 300 processes with weekly or monthly monitoring, especially when some applications are updated, necessitating adjustments to our bots according to changing business applications.

The time spent maintaining bots depends on the process and how many changes are within the front application. For example, transitioning from Oracle EBS to Oracle Fusion involves a complete overhaul.

I rate this review 9 out of 10.

We have use cases for Automation Anywhere in underwriting claims, HR, IT support, and various other areas. It's mixed. 

We completed our first document automation POC this year with Automation Anywhere. We don't really use it extensively yet. The use case we were trying to use it for did not work that effectively, however, that is probably more of a use case identification and selection issue. 

We were trying to apply Automation Anywhere to a catch-all contract-reading program. There were no good requirements, and we simply wondered if it could read the contract. While it could read contracts, we didn't have good planning for what to do with the information once we created it. We didn't have the human loop elements set up for exception handling at that time, which made it challenging.

Automation Anywhere has benefited our company as we've been able to process thousands of transactions daily through various automations that distribute work, classify work, and handle claims, doing preliminary work for the finance team. When an adjuster first sees it, they don't have to access multiple systems to gather information because the automation has already completed that task. It has been really useful for traditional RPA, which remains our forte.

What I appreciate most about Automation Anywhere is how easy it is to use and test, particularly the debug feature. I've been doing considerable development this year. It has been easy to put together looping and if logic. 

Automation Anywhere could be improved by staying more current with Microsoft products through packages. There have been challenges with their email package. For a long time, they didn't have an effective one, and with new Outlook releases changing how Microsoft handles emails, the package hasn't been updated to accommodate these changes. It still uses old, deprecated Microsoft components that have an end date. 

There have also been struggles with other Microsoft suite applications, such as SharePoint. They moved from their old REST to a graph API, and the packages aren't configured to accommodate that out of the box, requiring the use of generic API commands instead of the out-of-box packages.

I have been using Automation Anywhere in the company for six years.

Automation Anywhere helps overcome challenges with decent sales representatives who make calls on a cadence, and we can set up meetings easily. They provided technical architecture consulting for a few hours with some of our leaders.

I didn't use another solution before choosing Automation Anywhere. Currently, we are also using Microsoft Power Automate extensively.

The deployment was fine. We had to get some servers set up to deploy some service accounts created to have the bot runner licenses and set up some users in the control room. It really wasn't that complicated.

For what we have in the traditional RPA space with Automation Anywhere, the pricing is good. The licensing hasn't caused any concerns. I'm not familiar with the pricing of the agentic features as we don't have them yet. For the traditional functionality, it has been feasible.

We considered UiPath six years ago before choosing Automation Anywhere. I didn't personally evaluate UiPath as that was before my involvement. Automation Anywhere is more robust and functions more as a platform for integration, embedding, and orchestration. Power Automate is faster to set up and cheaper for our current uses. It doesn't necessarily work better with Microsoft products than Automation Anywhere does.

The main challenge we were trying to solve when implementing Automation Anywhere was entering the emerging space six years ago. Currently, we're determining our path forward with agent process automation and AI. We have an AI council and are still determining where it fits into that picture.

In the age of agentic AI, our company's biggest challenges include getting buy-in and understanding across the organization. All decision-makers and stakeholders need to understand what's possible, what competitors are doing, and how the industry landscape is changing. There aren't necessarily challenges with the software itself. It requires funding and getting people who make decisions to see the vision.

We don't have the AI Agent Studio feature of Automation Anywhere. AI governance is extremely important in our company and has been somewhat of a blocker. We've been working to form a council and determine how our company will use AI, which remains an ongoing process.

We don't have AARI for autopilot capability and have never utilized Automation Anywhere COE, Center of Excellence. We are deploying Automation Anywhere to the cloud. We aren't using API with Automation Anywhere yet, mostly focusing on RPA, though we're considering API usage.

I would rate Automation Anywhere an eight out of ten overall.

I work in the cloud infrastructure department where I automate Python codes and decode ETL pipelines. My usual use cases of Automation Anywhere involve handling large volumes of data that come into the data warehouses, so I manage the data around the ETL pipelines. I ensure with the codes, Kubernetes, and Terraform that everything runs smoothly without any interruptions to the stakeholders. This is my daily work.

The features of Automation Anywhere that I appreciate the most involve moving data exactly as needed. For example, I was working in the payment department where we have sensitive data, and when collaborating with colleagues from different departments, I had to ensure what data should be visible to them and what data should not. In that process, we use some tools to define that process and make available only sensitive data.

Other than moving data with Automation Anywhere, I have also appreciated the dashboards and infrastructures. I appreciate the dashboards because my main work focuses on this. I was working in multiple departments, and when I moved to this project, we were in the migration from AWS to GCP. There is a good understanding of those things. We have different engineering departments, and I was working half with security and half with the cloud.

In assessing the flexibility of Automation Anywhere's truly universal orchestration for integrating with different systems and models, I see that it's a kind of e-commerce company right now.

In evaluating the capability of Automation Anywhere's Automation Process Architecture, or APA, for improving orchestration in AI projects particularly, I mention that there are millions of records in the data when we are processing it to the data warehouse. For that, we need Automation Anywhere to replace a few people, making it easy to process the data. For example, if we have to sit and automate each dataset separately by hand, it will take a lot of time to handle the millions of records. With Automation Anywhere, it will automate everything. It's smooth, effective, and very quick. It will make it easy to maintain websites and everything in the backend team, and filter out the errors and everything will be automated.

The introduction of APA has helped my organization in closing the AI ROI gap, as we have certain AI models coming to market, and every company needs to be adaptable to that. Even small companies are including AI because it is making the process smoother, easier, and more efficient. That's the main reason for the importance of this development. Last week I spoke with one of the vendors, and they also echoed this. They demonstrated the sensitive data of the customers and how they are handling it with the help of AI and the dashboard and department infrastructure, which is why it is very important right now.

In terms of areas of Automation Anywhere that could be improved or enhanced, as I previously mentioned, it's mostly when processing the data pipelines. There is a main role where we are processing the data, and that is where it plays a key role.

Before using Automation Anywhere, I did not use a different technology for the same use cases.

In assessing the reliability and stability of Automation Anywhere, I find it was nice. Currently, I am working where, for example, a customer has a ticket. I have to go through that and fix it while checking if there is anything on the related dashboard and infrastructure. If there isn't, I need to hand it to the firewall department, as they have to take care of it from there. In the process of taking care, there is a wall between them and me; they cannot fix the problem that I can, and I cannot fix the problem that they can, because there are different departments, different laptop servers, and everything. To build and maintain that, we need a developer.

Over the time that I've worked with Automation Anywhere, I have experienced downtime, crashes, or performance issues. Crashes happened before when I was working, and I have seen many downtimes. We worried a lot, and cost optimization is very important in the projects. We have to contact the supervisor or leads available on shift, take care of it from there, discuss it in team meetings, and proceed. I have to reach out to my lead first, then they will handle everything.

In terms of how well Automation Anywhere scales with the growing needs of my organization, I can confirm it scales well, particularly to process millions of records.

Since starting with Automation Anywhere, we have expanded the usage, and the process was smooth. Through AWS Glue and Redshift, if we have, for example, a million records, doing it manually would take about a year. With automation, we can complete the process in one or two days or three days, but we need to define the categories of which department should go where. There are different factors we need to build in before processing the data. Then it will go smoothly, taking around fifteen to twenty days.

I often communicate with the technical support and customer service of Automation Anywhere, and it was nice. Whenever I call them, they pick up. There's a little waiting time, but once they get connected, they do a good job troubleshooting the system. I would rate the technical support of Automation Anywhere a ten.

Before using Automation Anywhere, I did not use a different technology for the same use cases.

Before choosing Automation Anywhere, I did not evaluate other options or other vendors.

Centralized governance across agents and systems in Automation Anywhere is beneficial for maintaining consistency in my operations, and while I'm not currently working on that in this project, I worked with it in my previous project with Axis Bank. I worked with different departments on that, and I got the chance there.

Regarding whether there is anything else that I would like to improve, I have nothing further to suggest at this time.

I am aware of the pricing and licensing of Automation Anywhere for my company, and sometimes there are spikes and regular traffic. At those times, we have to go through the developers. That is a developer department, so it's not my area, unfortunately.

Automation Anywhere is deployed on cloud in my organization. My overall review rating for Automation Anywhere is nine.

My main use case for Automation Anywhere is to automate business processes across different teams at FedEx Office.

I automated our toner replenishment program at FedEx Office. The bot reads all the toner levels at all of our printers in all of our stores nationwide, and when the toner levels get low, the bot will order replacement toners for the stores from our store warehouse.

Automating the toner replenishment process made it so that the store managers didn't have to monitor all of the printers in the store's toner levels, so it's an automatic system that replaces it and takes that process away from the store managers. It also saves the company money by managing all of the toner inventory in all of the stores, so we can reduce the amount of toner in the stores needed to just what they need.

The best features Automation Anywhere offers are its ease of use and easy to learn. It allows a person without a lot of coding knowledge to be able to make a process that becomes automated and brings business value to the company.

In my own personal experience, I don't have a lot of experience in coding and programming, but I was able to do the training and learn how to use the software really quickly and easily. Now I'm able to work on my own and meet with other teams to automate their business processes.

Automation Anywhere has positively impacted my organization by providing a lot of hours and dollars saved for many business teams across the company, and it helps spark ideas for people to look at their own business processes and learn how to automate them from end to end.

There should be more documentation on how to integrate into the back-end systems as that's our biggest pain point.

I have been working in my current field for seven years.

Automation Anywhere is stable.

Automation Anywhere scales really well. We can add it to different servers as we need.

The customer support is great. We currently have platinum support and they're available any time we need them.

I would rate the customer support a 10.

The reason I give that number is because of the great customer support we get from the Automation Anywhere team and the outputs that we get from using the software.

We did not use a previous solution.

Another team handled all of the pricing, setup costs, and licensing.

Automation Anywhere helps to automate our whole processes end to end so that multiple steps can be automated without having to hand off different business processes to different teams.

Automation Anywhere has definitely helped improve people's job capabilities. It's reduced the time they've had to work on projects and it has definitely improved the cost benefits for our teams.

I would say approximately over 10,000 hours saved a year with over 40 million dollars saved.

We looked at UIPath and Yext before choosing Automation Anywhere.

I would advise others looking into using Automation Anywhere to definitely take a look at it and start generating a list of ideas and processes you'd like to automate as early as possible so that you can start working on them and get immediate results. I would rate this product a 10.

The company called me to work on the goal of restructuring the team and putting everything in order. When I joined this team, I needed to assess the current state of the program, and I essentially had to reorganize the entire program. Fortunately, that's what I've been doing right now; I have experience managing Automation Anywhere, and it's a great tool for automation since it gives you a lot of flexibility to work with different applications.

From my perspective, the most valuable features in Automation Anywhere are the ability to connect to different systems of records. We are using it at a very basic level; we only use RPA and are not using Intelligent Automation or AI yet; it's not part of my contract. Document Automation is still growing and is not, from my perspective, 100% mature, yet the basic functionality of RPA is amazing. I really appreciate how you can connect and interact, regardless of the system of record, infrastructure, or platform, and that has given us a lot of power to help the organization interact and eventually automate their processes.

In terms of reducing manual work, I think Automation Anywhere could improve by incorporating better integration with DevOps. This is functionality; it's a methodology that cannot be integrated 100% with Automation Anywhere, and a lot of companies are requiring that right now. I think Automation Anywhere is in the right direction, however, a better task mining tool would be great. What we currently have with Fortress IQ needs to mature more, and I say this since people spend weeks creating PDDs documentation. If we had a user-friendly tool that could record sessions and generate PDDs in minutes, it would greatly assist our processes. I have seen tools similar to that, not with Automation Anywhere. It would be great to have it.

I started using the RPA Automation Anywhere in 2017, starting with zero automations. After seven years, we've ended up having around 120-some automations.

My assessment of the stability and reliability of Automation Anywhere or its bots depends on how you define your development strategies. If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable. We do have some bots that fail, however, they generally fail since we weren't good developers or due to a glitch in the system, not due to the fact that Automation Anywhere failed. We see issues. That said, those are often related to server maintenance and upgrades.

In terms of how Automation Anywhere scales with the growing needs of my organization, in the cloud, I don't see much problem; the cloud will scale based on our needs. The only concern I see is probably on the Bot Runner side; I need to support VMs, and my team is working to migrate those VMs to servers. This change will help me scale since I can have multiple Bot Runners on a single server rather than adding more VMs; increasing the power of the server allows for 20 to 30 Bot Runners to operate effectively.

We migrated to gold support last year, which is excellent. What I appreciate is that you have a technology partner who gets to know your environment, and that's very important. When I began at my previous company without gold or platinum support, I had to explain my environment every time there was an issue, wasting hours. Now that we are in gold support, they already understand our setup, infrastructure, and pain points, allowing us to address issues more efficiently.

Prior to adopting Automation Anywhere, my company used Excel macros, which are not an enterprise solution; they are more a personal automation tool. Some people were using Power Automate, still, that's not an enterprise solution; you cannot integrate it with the rest of the tools; it's just a Microsoft tool where you can only work with Microsoft products.

The primary drivers that led my company to choose an RPA tool and eventually Automation Anywhere are its capabilities to connect and integrate with other systems of records, not only with specific brands like Microsoft. When I started in 2017, we decided to use Automation Anywhere primarily for its ability to interact with various systems and it was regarded as an enterprise solution.

I have seen a lot of benefits using Automation Anywhere. We currently have around 50 automations running in production, and I am confident that we are saving several million dollars as a result. I cannot provide those numbers right now. Still, I can see many benefits emerging. We work very closely with the legal team, who have to do a lot of manual work; we basically help a lot. That's my main customer right now. The next important customer is technology and digital technology, and then finance. So from all those three teams, I'm covering probably 80% of the company. As a financial institution focusing mainly on financial advice, we will be opening a completely digital bank in the next few days.

I am aware of the existence of other tools, however, I have not evaluated them. When I started in my previous company, there was a prior agreement for me to use Automation Anywhere. When I joined this company, they were already using it; my understanding is they were at some point evaluating UiPath, however, the cost was a huge decision-maker.

I work in the banking industry as the Intelligent Automation Manager for engineering. I joined this company almost a year ago, and I worked before that for one of the largest banks in the US.

My advice would be to ensure proper planning before adopting Automation Anywhere. First, you must define your environment, focusing on security and compliance. Governance is key, and once you are set up, ensure you are developing proper metrics since you need to show management the savings generated from automations. Once you've established that, implement best practices and standards, create a framework, and I wish anyone good luck; they likely will be successful.

I would rate Automation Anywhere as an eight out of ten. It's a great solution, however, there are limitations with tools COE Manager and Document Automation. I have seen some restrictions in the system, and making improvements to tools Fortress IQ would enhance our experience. I understand Automation Anywhere's operational goals, however, maturing these tools would make it an even better solution from my perspective.

Something I have observed repeatedly, as a technical person who engages with various attendees at Imagine events, is the need for clarity when new solutions arise. AI is excellent. That said, my question is about data storage; will data be kept within our control? This topic is crucial for compliance and legal approvals. I think it would be beneficial to have more technical sessions demonstrating how new tools are implemented. For example, during a discussion on Document Automation at a conference, I was concerned about how data moves from on-premises to the cloud, as it could take us out of compliance. More information on these aspects would help people understand the implications.

I use Automation Anywhere when I'm handling repetitive digital tasks. For example, I use it when I'm capturing data and when I'm generating routine reports for our company.

What I like most about Automation Anywhere is that it saves a lot of time because it rarely makes mistakes, which could have been made if we were to do that work repeatedly. Time saving is a significant benefit.

Automation Co-Pilot is a good tool because it enables us to run and interact with automations that are already made without first passing through the whole development tools. This makes it easy to use when someone doesn't have a lot of technical knowledge about the software.

What I don't like about Automation Anywhere is that its troubleshooting tools need to be improved because they usually take a long time to solve problems as they come up. If they could improve the troubleshooting tools, that would be better.

I have used Automation Anywhere for three years.

Automation Anywhere is very stable. Issues can arise when the application you're using has changes that are automated, but if there is nothing like that, then it's very stable.

Scalability is not an issue.

I have contacted the support team before. The support is very responsive and helpful. When the issue being addressed to them is a smaller issue, they usually resolve it in a few minutes or even a few hours. They are very responsive.

The initial deployment of Automation Anywhere was a bit tiresome because at the beginning there is always a lot to do. For example, configuring the control room and connecting different components of the software took effort. However, once that was finished, it became easier to use.

It took us about two days to finish deploying Automation Anywhere. Our implementation team consisted of around 20 people who were exchanging ideas.

The pricing of Automation Anywhere is fair. However, when we go to licensing, that's where there is some problem. The licensing needs so much understanding, especially when we are going to use many bots. Apart from that, the cost is fair.

I have used alternate solutions before implementing Automation Anywhere.

Automation Anywhere does require some maintenance on my end, especially the bots. They need to be updated whenever there is any change in our applications. That's the part which needs maintenance the most.

I have integrated other tools within my system into Automation Anywhere. Integrating other tools with Automation Anywhere works very well with web applications and desktop software such as ERP and CRM platforms that we use in our company. Automation Anywhere is very effective at doing that integration.

For training people on how to use Automation Anywhere, it's a bit difficult. It might take about two days for people who are non-technical. For people who are technical, such as those who are going to be bot users or those who are going to be developing bots, it will take about two weeks because this is the critical part of using the software. The people who are going to develop the bots and the people who are going to use them need to be trained very effectively. I would rate this product an 8 overall.