Automation Anywhere Reviews

Our primary use case for Automation Anywhere began with order processing, specifically the order-to-cash process, where we manually enter orders from the customer through PDFs and other methods. 

We started from four bots and have grown to close to 60 bots at this point, expanding significantly from two or three processes to ten times that scale over the last five or six years.

Our document automation, specifically with IQ Bot as part of the automation, has significantly improved efficiency and proficiency, allowing us to be currently engaged in proof of concept initiatives aimed at further advancing the document automation process with generative AI.

Document automation has indeed been beneficial in handling large volumes of documents in our organization, where we process product-related data sheets that range from 80 to 120 pages, efficiently extracting data that would take a human several hours to read manually. I can confidently say that document automation saves us time, as it takes human effort significantly down from five to seven minutes manually per PO. It is being executed much faster by the bots.

One of the notable benefits we've realized from Automation Anywhere is a significant reduction in errors when processing data, which improves both revenue accuracy and operational efficiency.

In the age of agentic AI, the big challenge is moving to the next step. We are currently running all RPAs now. So robotic automation is the key for us now, and we are moving to the next generation of automation, which is agentic processing. We need a helping hand to make sure that our company strategy and the goal can be achieved with this agentic automation. This year, we have had a big push from our leaders to be involved, more and more, on agentic processing. That's a focus for us. 

As we evolve from RPA to APA, we are at the early stages. We're just moving over. The first step we are taking is a document automation with AI capability on top of it. That's our first step that we are doing at this point of time. Eventually, we'll get there, but it's really early.

We are using some AI. There are 20 to 30 tools at this point. So we are trying to bring in Automation Anywhere into one of those ten. It's in the evaluation phase at this point. There's a big team working on it. We want to get the right tool both legally and via a vetting process before we can bring any tool into the company. That's an ongoing process. 

Automation Anywhere can be improved by integrating self-correction capabilities into the bots, particularly as we develop RPA, where changes in environment paths require additional redeveloping efforts.

We've used the solution for around five to six years. 

There have been no downtime issues since we migrated to cloud. The availability has been good. 

Automation Anywhere is scaling well. 

As we aim to keep up with current technology trends, we are working on enhancing our growth rate moving forward.

We have around 2500 people worldwide.

The support from Automation Anywhere has been outstanding, with timely responses to submitted tickets and effective resolutions for issues that have arisen.

Prior to adopting Automation Anywhere, we used B2B automation for a long time for our needs, and the limitations of other tools in handling complex PDF transactions were significant factors that prompted us to consider a change.

I was significantly involved in the deployment of Automation Anywhere, being the sole person from my company starting this automation journey, and we faced some initial challenges, particularly with hardware setup when we transitioned from on-premises to cloud, which eventually became smoother.

I've seen a return on investment with Automation Anywhere, as we've measured time saved, starting from 50 days per quarter to about 1500 days per quarter with the deployment of bots, equating to substantial human time savings.

The pricing is average. It's not an expensive tool. The pricing is mid-range.

Before selecting Automation Anywhere, we considered several tools including UiPath, which we had set up for financial functions and Kofax for SAP automation, but ultimately chose Automation Anywhere for its scalability across the company.

For companies considering Automation Anywhere, my advice is to prioritize identifying and automating the most critical processes rather than trying to automate everything, ensuring that a thorough study backs these decisions to maximize support from leadership and demonstrate success. 

We are not utilizing Automation Anywhere COE manager, but we have developed our in-house COE manager since we started the process independently in 2019.

On a scale of one to ten, I'd rate the solution eight out of ten.

Our main use cases for Automation Anywhere are anything that's end-to-end automations. We initially used to do finance and HR only, however, eventually graduated to different verticals and departments. Our use cases have been predominantly high-value, high ROI, and anything that can be repeatable, algorithmic, and automated.

Automation Anywhere has significantly improved our ability to automate both standard and complex business processes. Initially, we focused on traditional rule-based automation to streamline end-to-end workflows in functions like finance and HR, which delivered strong ROI.

More recently, we’ve expanded into HyperAutomation where we have used Automation Anywhere to orchestrate the end to end AI solutions. These tools have allowed us to tackle tasks that previously required manual intervention by enabling role-based, persona-driven agents that make near human-level decisions with human oversight 

One of the most valuable features of Automation Anywhere is its low-code/no-code framework, which enables us to quickly build reusable automation templates. This has made it easier for both developers and citizen developers to scale automation across teams.

As a cloud-native platform, it offers an intuitive and accessible development experience, which has accelerated adoption and reduced infrastructure overhead.

While the platform’s features and enterprise support have been excellent, one area for improvement is greater flexibility in packaging and pricing. It would be helpful to have more modular options that allow us to selectively license features based on our needs without committing to the full suite.

This would improve cost efficiency and make it easier to align the platform’s capabilities with our automation strategy as it evolves.

I have been using Automation Anywhere for over ten years. I play different roles in consulting, being within the product, and trying to be the implementer, leading to multiple implementations.

I would rate the stability and availability of Automation Anywhere at 9 out of 10. Since moving to the cloud platform, we’ve experienced minimal downtime, and overall reliability has been excellent. It’s one of the most stable enterprise automation platforms we’ve worked with.

Automation Anywhere has scaled well with our evolving business needs. We've been able to expand usage by adding more creators and runners as required, and the licensing process has been straightforward and efficient. The platform has supported both incremental growth and larger strategic shifts without friction, which gives us confidence in its ability to scale further as our automation footprint grows.

I would rate Automation Anywhere support a seven out of ten. Enhancing the support tiers might be beneficial, and pricing has been a primary challenge, with a need for cheaper options and more tiered support.

We do not have premium support. While we possess a basic support package that has been really good, we are considering premium support packages for the future, however, we have received ample assistance from Automation Anywhere for critical issues we've faced.

We previously used earlier versions of Automation Anywhere, and during our transition from v11 to A360, we evaluated the improvements through a series of proof-of-concepts. What stood out was the enhanced developer experience, broader connector support, and the overall seamlessness of development and deployment in A360 compared to prior versions. These improvements solidified our decision to continue with Automation Anywhere as our automation platform of choice.

Straightforward, and we were able to apply all templates and best practices when we rolled out the solution internally

Mix of both internal as well as vendor team. Vendor experience has been great

We've seen strong ROI from Automation Anywhere in two main areas. First, traditional automation has helped us streamline end-to-end processes in functions like finance and HR, resulting in measurable operational efficiency. Second, AI orchestration has allowed us to manage and scale multiple AI-driven use cases effectively, extending the impact of automation beyond rule-based tasks.

While we can't share specific metrics, the overall value—in terms of time savings, consistency, and scalability—has been significant.

In our experience, setup and licensing with Automation Anywhere have been smooth and straightforward. Our vendor management team worked closely with a partner and Automation Anywhere to handle licensing, and the cloud-based setup was efficiently managed by their team. We've used the platform for over 4 years without any major licensing or deployment issues.

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Right now, my use case for Automation Anywhere is that we're in the middle of an AP invoice automation project, automating invoice entry into our Oracle EBS system.

What I appreciate the most about using Automation Anywhere is that I find it very easy to use; the connectors are great, the layout's great, the functionality is great, and it just works, so it's pretty good. Using Automation Anywhere has improved our company significantly, as we are doing over eight to 10,000 invoices a month, which people had to do before, while now the automated process is doing that without too much human intervention, saving probably about at least two to possibly three FTEs per week.

Regarding the pricing, setup costs, and licensing of Automation Anywhere, I think it could always be cheaper, but it seems fair and it's a good product. I think they should figure out a way to allow development environments that don't require licensing for unattended so I can test without taking away production licenses.

Automation Anywhere is already pretty robust and we have not run into a problem connecting everything; we connect everything from Office 365 to Oracle databases, to Oracle EBS systems, to Workday, to other systems, and I have not found a use case that Automation Anywhere hasn't been able to accommodate, so we are really happy with everything we've seen.

My biggest suggestion would be to allow us to set up test and development licenses or environments that don't use unattended licenses needed for production. Currently we have six licenses and can use only four in production due to the need for test licenses that don't get used often, sometimes just once a month, while we either have to switch them back and forth or deal with not having all the licenses we need. I understand they don't want abuse, but it seems having a better way to handle this could be beneficial.

I have been using Automation Anywhere for approximately nine months.

I have not really seen an impact yet from Automation Anywhere's visibility in the automation lifecycle, as we are in the very beginning of it, but it does look having a good framework.

Automation Anywhere has helped me overcome these challenges as it, along with another tool called Hyperscience, has completely changed how we process invoices, automating what humans used to do from beginning to end. Automation Anywhere has helped me achieve my automation goals, as we are in the middle of it and it's helping month after month, allowing us to continue to add suppliers and invoices while it just does what it needs to do.

I was not using another solution before Automation Anywhere. We started this journey with Automation Anywhere and have actually added Power Automate into the mix, especially around end users, as we're a big Microsoft shop and everybody has some form of a Power Automate license. We decided on Automation Anywhere over UiPath and Blue Prism based on what the product could do for us.

Document automation has impacted efficiency and productivity massively, as we are processing approximately 8 to 10,000 invoices every month, with probably another 8 to 10,000 more to go, different suppliers and a different accounting structure, and it handles everything we throw at it. I have measured the time saved by using document automation in document processing, approximately noticing we are at roughly three minutes per invoice, saving about 60 man-hours per week.

I don't know the biggest differences between Automation Anywhere and Blue Prism and UiPath, as I wasn't part of that conversation and I have not looked at Blue Prism or UiPath. My understanding of UiPath is that they claim to have a lot of features, though not much of it is as relevant as their marketing material might suggest. Regarding Power Automate, I have delved deep there too and noticed they struggle with having both cloud-based and desktop-based functionalities, making it difficult.

The main challenge I was trying to solve by intelligent process automation around AP invoices was that the current AP team had a backlog of a couple months of invoices, taking them quite a long time, and it didn't become feasible to keep adding more people to a team that already had many, so they needed a solution and the automated process was that solution, allowing us to grow and add more invoices and suppliers without needing more people and reducing the backlog to under a week.

I am not utilizing the AI Agent Studio in my automation process yet, as we don't have a license for that, but we're exploring it. Both I and another person on the team are in training that Automation Anywhere had a few weeks back for agent AI, which is really interesting and we're excited about, though we don't have a license for it just yet.

My impression of the AI governance features in maintaining compliance and data integrity within my company is that we are just starting to explore that, and it looks very helpful. We are setting up a Center of Automation to solidify those rules and needs for governance, and the tool itself seems to do a good job at facilitating that.

I am starting to utilize Automation Anywhere CoE, as once we started getting most of the invoices in, we are having meetings about starting this project this week and next month. I perceive the cloud-based nature of Automation Anywhere CoE Manager as effective for managing our automation pipeline. We use the SaaS product exclusively at this point without anything installed internally, except for some internal machines that have Automation Anywhere installed from a client perspective.

On a scale of 1-10, I rate Automation Anywhere a 10.

Our main use cases for Automation Anywhere are across finance functions and accounting functions, such as helping with the monthly close. We are evaluating multiple processes for standardization across our locations, helping with any repeatable month-to-month processes, and identifying where automation can provide value as a tool across multiple systems. 

We have been reaching out to various finance departments and conducting process mining while focusing on repeatable processes. More importantly, we are trying to push the edge to introduce some Artificial Intelligence and more complex decision-making, venturing beyond just simple if-then processes.

We have been using Automation Anywhere for about two and a half years now, focusing strictly on migrating over 100 automations from Blue Prism in the first year. Lately, there has been a focus on developing new automations, trying to take advantage of the latest technology with Automation Anywhere, and seeing where that technology can be applied in various areas of our business.

Some features of Automation Anywhere that I find most valuable are its ease of use, making it much more user-friendly than Blue Prism, the tool we transitioned from. Our IT support encountered difficulties supporting those automations. With Automation Anywhere, we have a much easier time supporting and developing new automations. Additionally, we have experienced great support from Automation Anywhere, having weekly meetings where they suggest best practices with the latest releases and are always available for support when needed, ensuring the successful onboarding of new automations.

We have factories all across the world, with locations in Korea, Taiwan, Japan, all across Asia, and even Portugal, so my responsibility is to identify where those automations can best be applied, whether specific to those locations or as a universal automation applicable across many locations. I have been working to establish a finance center of excellence and working closely with Automation Anywhere to see how it can be universally applied as well.

We have recently started to use document automation in our processes, particularly in our Korea factory, where our counterparts are migrating from their original OCR technology to utilize Automation Anywhere's solution. We are finding it to be a much better solution, as it is not very one-dimensional the previous one, allowing us to integrate it with some of our current RPAs.

Automation Anywhere plans to integrate with various other solutions. Whether through APIs or integrating Azure Tech solutions, I am thrilled because some of our current work not specific to Automation Anywhere should be integrated with its solutions. I appreciate their open-minded approach to making it more universal and applicable to everything else.

I would wish for a greater focus on citizen development, which is a priority for our company.

We have been using Automation Anywhere for about two and a half years now, focusing strictly on migrating over 100 automations from Blue Prism in the first year.

Using Automation Anywhere has been very stable and reliable. The team supporting us keeps us informed about the latest releases, and if any changes could affect existing automations, we are always kept up to date. We receive notifications through email and our weekly updates about any potential impacts. So far, we have not experienced any adverse effects since implementation, and I do not foresee any reasons to expect issues in the future.

Automation Anywhere scales well with our needs for the growth we have planned at our company. We are pursuing several AI initiatives, currently strategizing to roll out Azure Tech AI solutions alongside various use cases. As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.

I think Automation Anywhere's customer support is fantastic. They are consistently available when we need them. I would wish for a greater focus on citizen development, which is a priority for our company. However, whenever we have questions or needs, they are always addressed. We really have not encountered any issues with customer support.

Prior to adopting Automation Anywhere, we were also considering UiPath, as some of our factories moved forward with their own solutions and IT teams exploring RPA options. However, Blue Prism was the main tool across the company. 

In evaluating Automation Anywhere against UiPath, Automation Anywhere emerged as the winner due to its ease of use. Everyone appreciated the drag-and-drop features of the tool and felt most comfortable with it, aligning with our company's strong focus on citizen development, which is why Automation Anywhere became our chosen tool.

The deployment of Automation Anywhere went smoothly. They were very supportive with the migration of all of our existing automations and also being there and supportive with the development of the new automations. 

The team was fantastic. They're continuing to support and track not only migration, but encouraging us to bring on new automations as soon as possible. We're trying to keep up with them pushing us, which is great.

The team was fantastic, providing ongoing support not only for migration but also encouraging us to bring on new automations as soon as possible.

Some benefits I have tracked from using Automation Anywhere relate to the Finance Automation COE I established. We are reviewing all automations to track metrics for time and money saved, with the most recent evaluation showing over $20,000 saved per quarter just from our finance automations. We plan to expand our estimates to include all automations in the company, but it is encouraging to see real value being generated from Automation Anywhere and its tools. This tracking allows us to monitor progress and promote additional automations, inspiring others to implement them as well.

I was not directly involved in the pricing, setup costs, and licensing of Automation Anywhere.

Prior to adopting Automation Anywhere, we were also considering UiPath. Some of our factories moved forward with their own solutions, and IT teams are exploring RPA options. Largely, across our organization, Blue Prism was the main tool. Automation Anywhere ended up winning out thanks to its ease of use and citizen development tools.

I would rate Automation Anywhere a perfect ten out of ten, considering it is significantly better than what we had before. We had some exposure to UiPath and other solutions, however, for our specific needs, a ten is justified as this solution fits our model well.

The main use cases include the payment extinction process, which we have automated. It is a basic, very critical servicing process, which needs to run on stringent SLAs. We automated that before and during COVID, which brought a lot of value with less human intervention and support during the peak time. It was able to process almost all the payment extinctions effectively and efficiently, providing significant value to our servicing operations team. 

Another use case involves customer service, where the call center agents uses these bots as co-pilots, gathering real-time information from multiple subsystems, aggregating the information, and presenting it to the agent. This greatly improved the customer experience during real-time interactions. 

Those are a couple of critical use cases we have automated.

We recognized the importance of RPA automation and transitioned to Automation Anywhere, onboarding and automating over 100 processes in a short period.

Automation Anywhere has all the integrated advanced features within the platform, including basic RPA-based automation, task bots, document automation, AARI co-pilot, and now the agentic AI studio. All these come as a package allowing us to handle any kind of use case using the Automation Anywhere platform, which is what we appreciate most. Instead of using different tools to automate various test cases, we are using Automation Anywhere as a platform to automate entire end-to-end processes.

We have used document processing from the beginning. We have a few use cases running in production, processing thousands of documents. With the success rate of more than 80%, it's efficiently extracting data for us. 

The time saved with document processing has been impressive. Each document can take 10 to 15 minutes to process manually. With Automation Anywhere, we can process 40,000 in a given month.

It's a low-code platform where we deliver automations faster. Now it is coming up with all the AI features like agent AI and today has announced process engine, which are all coming part of the Automation Anywhere platform. It's great news. 

One key feature we are looking for from Automation Anywhere is the need for a fully evolved CI/CD pipeline approach within our IT organization, given that we manage multiple applications. 

We want to bring Automation Anywhere into those application stacks, ensuring easy integration from a DevOps or DevSecOps perspective. That's a recommendation I have for Automation Anywhere.

We have been using Automation Anywhere for almost five and a half years now, and we have automated 100-plus business processes that are deployed and running autonomously in the backend.

The stability and reliability of the automation bots are quite good, especially for those running in production. However, changes in end-application UIs can affect them. With the introduction of automator AI and generative recorder capabilities, they have been able to self-heal and run seamlessly in production.

The scaling potential of Automation Anywhere runs parallel to our company's growth and technology stack. It adds all the necessary AI features at the right time, allowing for a smooth experience as we expand usage.

We have great support from Automation Anywhere. Whenever we create support cases, they respond within the given timeframe, and we haven't encountered major issues so far.

Before adopting Automation Anywhere, we were using a vendor-based solution with a Cogs product that the vendor managed in their environment. We recognized the importance of RPA automation, which led us to explore building bots on-prem within our data center using our own platform.

The setup process is pretty seamless. Recently, we have introduced the API capability, the code migration utility, which we are using to deploy the bots from one environment to another. It is helping a lot.

We realized a return on investment with Automation Anywhere, especially during the COVID surge in volume within the payment process. Since we automated that process, we managed to handle the surge effectively, granting immense value to our servicing operations.

We've saved almost 2,000 manual hours a month.

The pricing is competitive right now. I'm not directly involved in the pricing discussions, however. 

Before selecting Automation Anywhere, our parent company was already using it and had evaluated it, allowing us to adopt Automation Anywhere.

We are not using the Agentic process automation yet. We're in the exploration phase and exploring tools and requirements. We may be starting the process soon.

The real benefit we are looking at from utilizing the automator AI, which we are not working with yet (but plan to) is the ability to quickly deliver the process workflows need where AI is involved, eliminating the need to integrate multiple tools and requiring various skills and programmatic knowledge.

For organizations looking to purchase Automation Anywhere, I would recommend it for automating task bots or processes requiring AI, as the platform features all flavors of automation. It covers everything from process discovery to automation deployment with integrated AI capabilities, which is a significant advantage. 

I rate Automation Anywhere nine out of ten.

I am working for a financial organization, and we have implemented more than 100 Automation Anywhere bots in our organization from 2018 till now. Our organization holds all the teachers' annuity and 401k funds, and we automated a lot of use cases related to customer information updates as well as payments for those who are already retired, including pensions and related services.

Currently, my company is evaluating building some agnostic processes and creating our own LLM to consolidate data into a single data store. Once that LLM model is ready, we see an opportunity to automate many things using Automation Anywhere by calling those LLMs rather than multiple applications. Our top priority currently is document automation, extracting data from documents, which we have also been doing for the last three years. At the enterprise level, a separate artificial intelligence team is working on building an LLM that can be utilized by all other application teams.

Earlier, if a customer called our organization or created a ticket asking for their financial statement, it would take a couple of days to get that, but with Automation Anywhere, they receive their financial statements while still on the call.

Automation Anywhere has helped us save money, as we track use cases with ROI, resulting in FTE savings. For instance, last quarter itself, we processed almost six million transactions using Automation Anywhere, which involved around 70 bots running 24/7, saving about 150 FTEs.

Overall, it is pretty easy for non-technical business users to use Automation Anywhere. One week is good enough to train them, and it is 90% easy for them, except for some technical terms or knowledge required.

It integrates well. We have integrated various tools with Automation Anywhere, including PeopleSoft, ServiceNow, IBM Case Manager, Workday, and Clarity. We have integrated CRM tools, HR systems, and some homegrown applications and workflow systems. With IBM Case Manager, we were able to integrate Automation Anywhere for end-to-end process automation, handling case creation to completion.

What I appreciate the most about Automation Anywhere is that it does not require any technical knowledge; if we educate business people, they can automate their daily tasks and activities. It is easy to use for non-technical people, with a simple drag-and-drop interface, so they don't need to be technically savvy to automate their processes.

To improve the product, one aspect that Automation Anywhere can work on is archiving legacy data effectively. Currently, data older than current versions remains on the server, slowing the system down. 

Additionally, they should introduce a generic RE framework for better framework creation within organizations, along with enhanced task statistics captured at the transactional level rather than just the top level.

Their support should also be improved.

I have been using Automation Anywhere for almost eight years.

Scalability can be of two types: process-wise scalability where common functionalities are created, and infrastructure-related scalability where we forecast loads for upcoming quarters to adjust our current capacity accordingly.

I have contacted technical support multiple times. Especially when I was involved with IQ Bot and earlier A360 versions as a beta user, I faced numerous issues that required direct collaboration with the support and engineering teams for immediate resolutions or feature enhancements.

I would rate Automation Anywhere's support a four out of ten because the support is horrible for all customers. Response times and resolutions are significantly downgraded, leading to a frustrating support experience that ultimately harms the client-vendor relationship due to lengthy email back-and-forths instead of direct communication.

Neutral

It requires a bit of technical background from the server and infrastructure standpoint. If someone knows middleware, it is pretty straightforward. There can be hiccups here and there. Especially in the earlier versions, there were a few challenges, but it is now streamlined in A360. Everything is pretty easy.

Upgrading Automation Anywhere can vary in difficulty, with package version upgrades being easier than transitioning from version 11.3 to A360, which is tougher and requires significant setup work, including roles, accesses, and schedules.

I handle the whole deployment and system upgrades personally. I am supported by a couple of people working offshore for any issues. Overall, I manage all upgrades and installations, while the two others assist anyone needing help with particular VDI or bot issues.

I see the benefits of Automation Anywhere based on the ROI factor. While immediate customer satisfaction is noticeable because customers are able to get their statements quickly; from an organizational standpoint, it shows a return on investment within six to twelve months. 

Automation Anywhere has helped us save money.

The current pricing for Automation Anywhere seems a little higher compared to competitors Power Automate or UiPath. Automation Anywhere is perceived as pricey due to the support model charges ranging from 20% to 30% based on the plans. A lot of organizations are moving from Automation Anywhere or UiPath to Power Automate.

I was working at this company when Automation Anywhere was evaluated and deployed. I was one of the core members to identify what tool to use for RPA technologies for this organization. We evaluated Blue Prism and Automation Anywhere in late 2017, as those were the two RPA vendors available in the market. We identified Automation Anywhere and began onboarding from there onwards, working from scratch to implement it at the organization.

I connect with business leaders to review the processes and identify who is manually doing these processes. I connect with business leaders every month to identify the best use cases that need to be automated. We identify the processes that need to be automated or have chances for automation. We evaluate the ROI, and based on that, we go ahead with the implementation. We assess the ROI and compare the processing speed or delivery speed to customers and customer satisfaction as our measures to keep track of statistics for human versus automated processes.

We are not using the Co-Pilot, but I work with community forums and help others, gaining hands-on experience with the Co-Pilot. For real-case scenarios, we are not exploring or introducing the Co-Pilot to the business as we are still working in a hybrid model due to market conditions. Once the market stabilizes, all businesses will be happy to explore the Co-Pilot or Discovery in the future, maybe at the end of this year or so.

I would rate Automation Anywhere an eight out of ten.

I have been working with Automation Anywhere for three years now. I work for an American insurance company, and we use Automation Anywhere for going out to insurance carrier websites to download loss run files, and we also use Automation Anywhere to extract information from those files. It's really just a fetch and then retrieving the data out of the files.

Automation Anywhere is quite intuitive. I came from using Blue Prism for three years, and I am self-taught within Automation Anywhere. Some of the advances that they have made recently with the debugging and being able to step into bots have been super useful. I quite appreciate that they are always innovating and trying to improve their product. Some of the things that are there and available to use are really powerful and it is super useful.

We do not use Automation Anywhere with business users. It is solely within a technical team, but it is quite useful for demoing the code. Business users can follow along because depending on the view that you use, you can use it as a flow with screenshots for the different UI elements that you have interacted with. It is really useful to show that this is the button that we are clicking and it is going to do X, and then they can follow that along, almost in the way a design diagram would work.

We have had a massive return on full-time employee resources that we have saved by just using Automation Anywhere. Since I picked it up and joined the team, we have found different areas to use it beyond the main one that I stated earlier. We have a lot of daily processes running now that take a lot of manual work off our business users—the simple day-to-day tasks that do not require much thought but are quite time-consuming. The return on investment is massive and it is super useful. Within the organization, we have opened up a lot of really useful dialogue and improved a lot of processes because of it. It might not be directly because of Automation Anywhere, but it might have been through business users seeing some demos and some of the solutions that we currently have in place, which has enabled them to go off and fine-tune things themselves and come back to us. As a product within our organization, it is very useful and we have had a lot of good return out of it.

We do not use Automation Co-pilot, Process AI, or RI. I and my team do not use any of the Co-pilot features. It is one of the things that we probably should get involved with, but I have done the training on it. It is just finding the time to try and implement that from what we are currently using to slot that into our day-to-day practices. We have not had that opportunity to fully learn it and then interact with it. I find that things with Co-pilot, even for Microsoft, are more a case of learning yourself how to work it and get it to do what you want to do, as opposed to Automation Anywhere where I can think it and I should be able to do it, and I would find that the quicker way and probably learn more about what I am actually automating in that way.

Being able to, within the debugging code, start from a specific point would be massive for me. For example, if you had something with forty steps but you only had to test from step thirty onwards, that would save a lot of time because what I end up doing is taking the steps to the very top, running it down, then I have to delete it out and go through it again, and it is not running within the actual flow. Being able to start an automation or a bot from that specific point would be super useful. What they have done lately with being able to step into bots and out, and enabling break points, has been massive and has helped hugely, so it is good that they have taken previous feedback from developers on board.

There is room for improvement around the recorder function. Based on the website or the UI that you are interacting with, if it is older, it can be quite difficult to define and locate the element. Sometimes I find going through the different spy modes or capture modes that some of them can be really hit or miss. If you are not using the basic default one that is there, which tends to give you your DOM X path and your attributes and path, you cannot locate it through that for whatever reason due to the way a UI or a website has been built, usually poorly. You have to go into the accessibility modes and it sometimes can be really difficult to hone down to it. Or it might work locally and then when you put it onto a bot, it does not. Really just a fine-tune and maybe add more capture modes if possible through the recorder feature would be helpful.

I have been working with Automation Anywhere for three years now.

The only time we have had performance issues was when they pushed an update for the recorder package, and it brought down a lot of things across all their cloud environments. I think it was related to a Chrome or Edge update, one of those Chromium updates. Beyond that, we have had no real outages. There have only been a few times where the control room went down, but it is back up within a couple of hours. For us, it was down in the morning, which would be in the night in the US, so we have not been impacted too much, which has been minimal. Apart from the Chrome issue, which took them maybe a week to fix, we lost a lot of processes during that time, but it just happens unfortunately.

Any time we have had to scale, such as when we outgrew the desktops that we have had in place, it has been quick enough to scale up. Usually, the hold up would be on our side, getting the remote desktops built and the specs set up. But whenever we need a license, it is usually pretty quick from Automation Anywhere to get that available for us. We tend to know in advance when we are going to need it, so we order it or inquire about it within about a month, and it is usually there within a week or two.

It is, in all automation, unfortunately up to the websites or UIs that you are interacting with. If they make a change and do not give you notice or there is no test environment, then you are going to be impacted and have downtime. Regarding Automation Anywhere itself, there has been no real issue any time there are package updates—they just install a new version and your current version is still fine to run. I have found out that you can do an environment-wide push or update of all the packages, which has been super useful as well. There has been no real maintenance beyond the maintenance of the bots or flows themselves, which is caused by outside parties or platforms making changes to their data or UI.

The tech support is probably a seven or eight. There is always room for improvement with everybody.

Positive

I switched from Blue Prism to Automation Anywhere because of the companies I was in. The previous company I was at used Blue Prism. I then switched over when I changed companies, where they had Automation Anywhere already installed. That is what I had to pick up and learn from scratch. The adjustment period was quite straightforward. It was not overly complicated, which was quite nice. I have attended the Automation Anywhere Imagine conference before and spoke with some of their technical experts and asked about qualifications and if it would be worth doing. They asked about my level of experience, saying I would not need it so I should be fine, which was a relief.

We went directly through the license that we have. We work directly with them, and I was at the conference either last year or the year before, which would be 2024. It was in Austin, so I got to meet a lot of the technical people and see what the upcoming products were as well.

I have only been involved in setting up new remote desktops. I work closely with the system team or one of the support people, and we installed that together along with the required build. We have installed three since I joined. The first time was because neither of us had been through it, so it was maybe a bit trickier, but we worked through it within a couple of days, and the next two we have set up since have been really straightforward, which is good.

I do not have it off the top of my head. It is something that my boss tracks. I am the lead engineer within the team, but I think maybe last year we probably saved upwards of a million dollars through the use of Automation Anywhere. In terms of return on investment, we have not had to hire contractors to do work or we have freed up full-time resources to go off and do more useful things that they have been able to do—things that require thought and analysis as opposed to the just if X do Y scenario. I think it is approximately a million that we have saved in the last year.

I have nothing to do with that. I think I have been involved in some conversations, but it is all over my head. I am given the tools to work with, which is nice. I am far enough down the totem pole that I do not get involved in costing and those conversations.

We have gone with an AI model instead to do our extraction using another third-party vendor, but the conversations we had were super useful. I cannot fault the support that those people had with trying to get us off IQ Bot, and any questions we have had where we have been really stuck, they have been responsive usually within twenty-four hours depending on office hours.

We are keen to explore automation and try to use it as best we can. We automate either getting files or details from emails, and then we push that data through AI, hopefully to an in-house model that extracts and sorts what we need, which will either push it to the right website or pass that information on to the correct people.

It would be a case of starting small. Look for small wins first, as opposed to trying to automate something big. If an organization is using it for the first time, you want to ease people into it because some business partners can push back if they do not have a proper understanding of automation. Given the current climate, a lot of people think of AI and robots taking people's jobs. So it is really about starting small, nurturing that automation, getting confidence, doing lunch and learns, reaching out to departments and seeing what you can do, demoing to show the capability. That should then create a really healthy pipeline for any automation team.

I would rate my experience with Automation Anywhere as probably an eight or nine out of ten. Some of the experience I have had, I have enjoyed using it. It might have scored higher if I had never used Blue Prism before, but seeing different flavors of things out there could also be from a technical point. There are probably certain things I have not unlocked within Automation Anywhere yet that I could explore. That is one of the joys of automation—there is always something new to learn and always something to upskill on. Automation Anywhere is a really useful product and we probably do not actually use it to its full potential within the company. We are just sort of in our ways of how we are using it currently, but it is definitely something we are going to explore going forward.

My primary use case is focused on automating financial processes—specifically accounts payable (AP) and accounts receivable (AR)—through document automation. We receive a large volume of emails and invoices daily, and my goal is to leverage Automation Anywhere’s intelligent document processing capabilities to streamline the extraction, validation, and processing of this information.

Our environment includes a Windows-based infrastructure with Automation Anywhere integrated into email systems (e.g., Outlook), ERP platforms like SAP or Oracle, and document storage systems. I’m particularly excited to implement IQ Bot and Document Automation to intelligently capture and extract data from structured and semi-structured documents like invoices, remittance advices, and payment confirmations.

We plan to orchestrate these bots using the Control Room for scheduling, monitoring, and exception handling, aiming to reduce manual workload, improve accuracy, and shorten processing cycles in both AP and AR functions.

Automation Anywhere has significantly improved our organization by automating repetitive, manual tasks that previously consumed valuable employee time. Specifically, in our accounts payable and accounts receivable processes, it has streamlined invoice and email processing, reducing errors and accelerating turnaround times.

With Automation Anywhere, we’ve gained:

• Increased efficiency: Bots handle high-volume, rule-based tasks quickly and accurately, freeing our staff to focus on higher-value activities.

• Improved accuracy: Automation minimizes human errors in data entry and validation, enhancing overall data quality.

• Better visibility and control: The Control Room dashboards provide real-time monitoring of bot performance, enabling proactive management and faster issue resolution.

• Scalability: The platform has allowed us to scale automation across multiple departments smoothly without a proportional increase in headcount or operational costs.

Overall, Automation Anywhere has helped us optimize workflows, improve process reliability, and increase operational agility—making a tangible impact on our productivity and service delivery.

One of the most valuable aspects of Automation Anywhere is its intuitive user interface, especially across the main dashboards and the Control Room. From a non-technical user’s perspective, the platform is user-friendly—scheduling, managing, and monitoring bots is simple and does not require deep technical expertise. It’s easy to navigate and provides clear visibility into the bot lifecycle.

Another standout feature is the dashboard and reporting capabilities. I rely on the run reports and visual dashboards to track how many automations have completed successfully versus those that failed. This helps us quickly identify any issues and maintain high operational efficiency. We also find the bot runner utilization insights very helpful—it shows us which runners are used the most and helps us plan better resource allocation.

Additionally, we’re currently preparing to implement APIs into our automation strategy. We’ve seen the demos and are optimistic about integrating API-based automation to expand our use cases and streamline more complex processes. We’re in touch with an Automation Anywhere manager, and our team is coordinating a discussion in the coming weeks to finalize the approach. This will open up more scalable and dynamic automation opportunities for our company.

At this point, I don't see any major limitations in Automation Anywhere. The platform already offers a comprehensive set of tools, including support for third-party integrations like Python, and it meets most of our automation needs out of the box. We’ve found little need to rely on external platforms, which speaks to the solution’s maturity.

However, as we begin testing API integrations, we may uncover opportunities for further enhancement—such as improving how the platform handles complex data exchange or error management in external systems. These insights will help shape our understanding of what additional capabilities might be valuable in future updates.

To bring Automation Anywhere closer to a “perfect ten,” here are a few areas where I’d like to see continued progress:

• Enhanced AI/ML Capabilities: Deeper integration of AI and machine learning for more intelligent decision-making during workflows would be a big step forward. For example, predictive analytics or adaptive learning models that improve over time could make automations more resilient and proactive.

• Advanced Document Intelligence: While IQ Bot is powerful, continued improvements in handling unstructured or variable-format documents—like handwritten notes, multi-language invoices, or scanned PDFs—would be highly beneficial for use cases like AP/AR.

• Citizen Developer Support: Expanding low-code/no-code capabilities would empower more business users to build and deploy bots without needing deep technical expertise. Features like guided workflows, reusable components, or natural language automation design would make automation more accessible across the organization.

• Real-Time Collaboration and Versioning: Collaborative bot development, version control, and built-in rollback features would enhance team productivity, especially in large-scale automation environments with multiple developers.

If Automation Anywhere continues evolving in these areas and maintains a stable rollout of new features that work as expected, I’d have no hesitation in rating it a 9 or even a 10 out of 10.

I started using Automation Anywhere in 2018, so it's been almost seven to eight years. Over this time, I've worked extensively with the platform across a variety of use cases, especially in finance and operational automation.

In my experience, Automation Anywhere is a stable and reliable automation platform. The bots consistently perform their tasks as designed, with minimal downtime or unexpected failures. The Control Room provides robust monitoring and alerting capabilities, which help us quickly identify and resolve any issues that do arise.

The platform’s architecture supports fault tolerance and recovery features, ensuring that processes can resume smoothly after interruptions. Additionally, regular updates and patches from Automation Anywhere help maintain system security and performance.

While no system is completely immune to occasional glitches, Automation Anywhere’s overall stability has allowed us to maintain high uptime and deliver consistent automation results, which is critical for mission-critical processes like accounts payable and receivable.

From my experience, Automation Anywhere is a highly scalable solution that supports growth in both the volume and complexity of automation initiatives. The platform’s architecture allows us to start with a handful of bots and easily scale up to dozens or even hundreds of bot runners as our automation needs expand.

Key factors that support scalability include:

• Control Room Management: Centralized control enables efficient scheduling, monitoring, and management of large bot fleets, which is critical as automation scales across multiple departments.

• Flexible Bot Runners: We can add or reallocate attended and unattended bot runners depending on demand, ensuring resources are optimized without disruption.

• Robust API Support: The ability to integrate with various enterprise systems and external applications through APIs allows for expanding automation use cases seamlessly.

• Cloud and On-Premises Options: Automation Anywhere supports both deployment models, which can be tailored to the organization’s growth strategy and infrastructure preferences.

Overall, the platform’s design and features provide confidence that Automation Anywhere can handle increasing workloads and evolving automation complexities while maintaining performance and governance.

Our experience with Automation Anywhere’s customer service and support has generally been positive. The support team is responsive and knowledgeable, providing timely assistance when we encounter technical challenges or need guidance on best practices.

We appreciate the availability of various support channels, including online resources, documentation, and community forums, which help us troubleshoot issues independently as well. In addition, the training sessions and webinars offered have been valuable in enhancing our team’s skills.

There have been occasional delays during peak periods, but overall, the support experience has been reliable and contributes to the smooth operation of our automation initiatives.

Before adopting Automation Anywhere, we explored a few other RPA and automation tools; however, we didn’t fully implement them across our operations. Our decision to standardize on Automation Anywhere was driven by its user-friendly interface, scalability, and comprehensive feature set that aligns well with our business needs.

Automation Anywhere stood out due to its intuitive Control Room, support for unattended and attended automation, and the ability to scale across different departments. It also offered strong document automation capabilities—especially important for our accounts payable and receivable workflows—and integrated easily with our existing systems.

The transition to Automation Anywhere has allowed us to centralize our automation efforts, gain better visibility through dashboards, and reduce dependency on manual work and disconnected tools. Overall, it gave us the reliability and flexibility we were looking for in an enterprise-grade RPA solution.

The deployment is very easy. We just need to export the bots and deploy those bots into production. It's very easy with import, export buttons. It's like five minutes. It's very easy to export into Android environments from dev to test and test to prod. It's very easy to move.

The deployment process with Automation Anywhere has been very straightforward and user-friendly. Moving bots from development to testing and then to production is seamless thanks to the easy-to-use import/export functionality.

Exporting bots and deploying them into different environments takes just a few minutes, making the transition smooth and efficient. This simplicity reduces deployment time significantly and minimizes the risk of errors during migration. Overall, the process of promoting bots across environments—from dev to test and then test to production—is very easy to manage.

While exact ROI figures can vary depending on the specific processes automated and the scale of deployment, our experience with Automation Anywhere has demonstrated clear and measurable benefits:

• Time Savings: Automating repetitive tasks in accounts payable and receivable has significantly reduced manual processing time, freeing employees to focus on more strategic activities.

• Cost Reduction: By minimizing manual errors and reducing the need for overtime or temporary staffing, we have lowered operational costs.

• Increased Throughput: Automation has enabled us to handle higher volumes of transactions without proportional increases in headcount.

• Improved Accuracy: Enhanced data accuracy reduces costly errors and rework, contributing to financial savings.

• Faster Cycle Times: Automation has shortened invoice processing and payment cycles, improving vendor relationships and cash flow management.

Though we don’t have precise dollar amounts publicly available, these operational improvements collectively translate into a strong ROI and justify the investment in Automation Anywhere.

In our organization, we currently operate with ten bot runners and utilize most of them regularly. This makes the pricing feel reasonable relative to the value we receive from increased efficiency and reduced manual effort.

For others considering Automation Anywhere, here are some key tips regarding cost and licensing:

• Assess Your Needs Carefully: Before purchasing, evaluate the volume and complexity of processes you plan to automate. This will help you determine the right number and type of bot runners (attended vs. unattended) you require, preventing over- or under-licensing.

• Plan for Scalability: Consider your future automation roadmap. Licensing can often be scaled as you grow, but having a clear growth plan helps in negotiating flexible terms with the vendor.

• Negotiate Licensing Terms: Engage with Automation Anywhere’s sales and support teams to explore flexible pricing models, including enterprise agreements or bundled offers that may reduce overall costs.

• Include Add-On Costs: Don’t overlook potential extra costs for features like IQ Bot, API access, or advanced analytics. Factor these into your budget early.

• Monitor Usage and Optimize: Use the Control Room dashboards to monitor bot utilization regularly. If some bots or runners are underutilized, reallocate or optimize them to maximize ROI.

• Leverage Vendor Support: Utilize vendor support and training resources to speed up deployment and avoid costly trial-and-error phases.

By taking these steps, organizations can better manage their automation costs and ensure a strong return on investment as they scale their RPA initiatives.

Yes, during the selection process, we evaluated other leading RPA platforms, including UiPath. Both tools have strong capabilities, but after thorough analysis, we chose Automation Anywhere for several key reasons:

• Ease of Use: Automation Anywhere’s user interface and Control Room dashboard felt more intuitive and accessible for both technical and non-technical users in our team, making adoption smoother.

• Scalability: We believed Automation Anywhere offered better scalability options for our planned enterprise-wide deployments, including better management of unattended bots.

• Document Automation: The intelligent document processing features, such as IQ Bot, were more mature and aligned with our heavy focus on accounts payable and accounts receivable automation.

• Integration Flexibility: Automation Anywhere provided easier integration with our existing systems like SAP and email platforms, reducing the complexity of our automation workflows.

• Support and Community: We also appreciated the strong support framework and active user community that Automation Anywhere offers, which gave us confidence in ongoing assistance and knowledge sharing.

Overall, Automation Anywhere matched our business goals and technical needs better, which is why we decided to move forward with it.

While I have not yet explored AI-driven agentic process automation in depth, I recently completed API training within Automation Anywhere and am excited to start leveraging these new capabilities. My main goal is to stay informed about the latest features introduced at events and to gradually implement them in our automation workflows. I believe Automation Anywhere is well-positioned to address emerging AI and Generative AI challenges.

Although we haven’t yet deployed AI-driven bots, we recognize the potential improvements AI can bring to automation performance and intelligence. I’m eager to learn more about how these tools function and plan to deepen my understanding as we explore API-based process automations.

Regarding document automation, we experimented with Automation Anywhere’s solution about two years ago. At that time, the accuracy was around 70-80%, which was not sufficient for our needs, so we opted to use third-party tools instead. However, document automation does save significant time, and we’re now motivated to revisit Automation Anywhere’s document automation capabilities, hoping for improved accuracy and better results with the latest versions.

Overall, I would rate Automation Anywhere an 9 out of 10, acknowledging its strong capabilities while recognizing there is room for growth, especially in AI and document processing.