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Senior Machine Learning Engineer at Flash.co
Real User
Top 20
Apr 11, 2025
AI integration and intuitive design have transformed our automation process
Pros and Cons
  • "Since it is based on the cloud, it is a highly scalable product. It is easy to deploy, has a very good UI, and the bots can be easily deployed with no issues."
  • "Overall, I would rate Automation Anywhere a nine out of ten."
  • "If I were to mention one area for improvement, it would be on advanced AI commands, such as advanced coding. While this is not critically needed since Automation Anywhere is doing great, improving in that area could be beneficial."

What is our primary use case?

My basic use case for Automation Anywhere is to ensure that the automation is taking place, and we are also using it for UI development. Additionally, we are using it for bot deployments, which is the main use case.

How has it helped my organization?

After implementing Automation Anywhere, we have felt a significant improvement in our processes, especially regarding scaling in the cloud environment we are working in. The cloud feature works effectively after implementing it, along with data manipulation automation for bots and intuitive designing.

We can use AI with Automation Anywhere whenever we are deploying a bot or performing a function. We can integrate multiple AI channels such as ChatGPT, GPT-4, and cloud services, which is the main benefit I love the most. It is a competitor to UiPath, which is a big company. Compared to UiPath, Automation Anywhere is working effectively with its AI compatibility.

For non-technical users, which includes business users, Automation Anywhere is easy to use because it does not require heavy coding knowledge or prior experience. The learning curve is easy, and someone with basic technical skills can easily learn and use it without needing to manually deploy codes or engage in complex tasks.

Our organization uses Co-Pilot with AI integration. Co-Pilot helps us give commands to the automation channel, resulting in outputs that make the job easier. It is a very good game changer in this category, and I would definitely give a good rating to Co-Pilot.

We could see the benefits of Automation Anywhere within 2 weeks of deployment.

We have integrated several tools with Automation Anywhere, including Zoom, Google Drive, third-party channels, and data management tools, ensuring we can easily connect everything needed within our cloud-based network.

What is most valuable?

There are several things I would highlight about Automation Anywhere, including the AI integration which is exceptional. It has several Generative AI agents that enhance automation capabilities and process orchestration. Since it is based on the cloud, it is a highly scalable product. It is easy to deploy, has a very good UI, and the bots can be easily deployed with no issues. 

Additionally, the cost is really good. If we compare it to UiPath, Automation Anywhere stands out significantly.

The learning curve for Automation Anywhere is quite good, as it does not require heavy learning or extensive training for technical and non-technical users.

What needs improvement?

If I were to mention one area for improvement, it would be on advanced AI commands, such as advanced coding. While this is not critically needed since Automation Anywhere is doing great, improving in that area could be beneficial.

Other than that, Automation Anywhere is working effectively for me. I currently do not have any complaints and wish them all the luck, as they are excelling in the automation sector.

Buyer's Guide
Automation Anywhere
March 2026
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,976 professionals have used our research since 2012.

For how long have I used the solution?

My organization has been using Automation Anywhere for 2.5 years.

What do I think about the stability of the solution?

We have not faced any kind of instability, lagging, or downtime with Automation Anywhere after implementation; it runs smoothly and is based off the cloud with a good UI, so there is no issue to report.

What do I think about the scalability of the solution?

I feel that Automation Anywhere is definitely a scalable product, and it has the potential to be even better in the future, especially given its good pricing compared to UiPath and similar products.

How are customer service and support?

While I have not needed to reach out for support much. I did interact with their technical support during the implementation. They resolved our issue within 2 to 3 hours, which was not a major problem. I would rate their support positively.

Which solution did I use previously and why did I switch?

I have used UiPath as an alternative to Automation Anywhere; however, we made a switch because it was not cost-effective for our organization. During our growth phase, we transitioned and found that Automation Anywhere is better and more cost-effective.

How was the initial setup?

The initial deployment of Automation Anywhere was easy. Our team, which included eight to nine people, assisted with the implementation and deployment process. It took about 1.5 weeks to complete everything.

Automation Anywhere does not require any maintenance on my end.

What about the implementation team?

For the deployment of Automation Anywhere, my team consisted of eight to nine people, including myself.

What was our ROI?

The current pricing of Automation Anywhere is fairly priced and has provided us with a good ROI on investment. UiPath and other similar options would typically cost 2X the price, which is why we have chosen Automation Anywhere.

What's my experience with pricing, setup cost, and licensing?

Its cost is good.

What other advice do I have?

Overall, I would rate Automation Anywhere a nine out of ten. It is a good product.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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RPA Developer at 32bit Bilgisayar Hizmetleri Ltd. Şti.
Real User
Top 10
Mar 31, 2025
User-friendly and works well for web automation and SAP automation
Pros and Cons
  • "I like web automation and SAP application automation."
  • "I like web automation and SAP application automation."
  • "Sometimes, I find that Excel automation is not as expected. Excel automation can be enhanced."
  • "The Automation Anywhere community is less active than the UiPath community, which is a downside. When I ask questions in the Automation Anywhere community, responses take a longer time."

What is our primary use case?

I am working as an RPA Developer, and I am expected to create bots that simplify people's jobs, allowing them to focus on more important tasks. I am tasked with creating robotic processes.

How has it helped my organization?

Business analysts come to us with their problems and want to find out if we can address them with robotic process automation. My role is to confirm whether we can do it with Automation Anywhere. They handle the metrics calculations in terms of the impact on the business, but I am informed that with Automation Anywhere, we have streamlined processes, eliminating errors and reducing time. Previously, these jobs were performed manually, but with Automation Anywhere, they can concentrate on more significant tasks.

Its integration with Outlook and SharePoint was easy with the help of the Automation Anywhere team. After we got information about the connection strings and other things from them, integration was easy.

What is most valuable?

I like web automation and SAP application automation. 

It has a good interface. Those who do not have programming experience can easily use Automation Anywhere. It is very easy to learn. Within three months, they can start creating basic automation.

What needs improvement?

Sometimes, I find that Excel automation is not as expected. Excel automation can be enhanced. For instance, to accomplish tasks faster, I use scripts. However, if I could achieve the same speed without scripting, that would be ideal. 

For web automation, the recorder package can be improved. It is sometimes hard to catch certain elements on the web. 

The Automation Anywhere community is less active than the UiPath community, which is a downside. When I ask questions in the Automation Anywhere community, responses take a longer time. I have checked the UiPath community, where there are more active participants.

For how long have I used the solution?

I have used this solution for a bit more than four years.

What do I think about the stability of the solution?

It is stable. I would rate it a nine out of ten for stability.

What do I think about the scalability of the solution?

It is scalable. It is being used for automation for multiple departments. I am working in the RPA team. My company has more than 100 people, but the RPA team has seven people using Automation Anywhere. I would rate it a nine out of ten for scalability.

How are customer service and support?

When I encounter difficulties, I raise a ticket with the Automation Anywhere team. They respond promptly and are willing to help, but some team members seem to lack the necessary skills. As a result, problems that typically should be resolved in one day may take three days.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I only have experience with Automation Anywhere.

How was the initial setup?

I have not installed Automation Anywhere.

The deployment of automated tasks is easy. I can do it in two minutes. I have used both on-premises and cloud models. In terms of maintenance, the bots usually require updates when there is an issue or there is an update from Automation Anywhere. It is usually once every three months.

What's my experience with pricing, setup cost, and licensing?

I do not know the price, but I am told that it is cheaper than UiPath.

What other advice do I have?

I would recommend this product to other users because it is user-friendly, and I appreciate its features, such as SAP automation and web automation. 

We have not yet used AI in Automation Anywhere, but there is an upcoming course on integrating AI, which I will attend. 

Overall, I would rate Automation Anywhere an eight out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Automation Anywhere
March 2026
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,976 professionals have used our research since 2012.
Professional Services at The Business Labs Inc
Real User
Top 20
Jul 29, 2025
Cloud-based automation has streamlined data processing and delivery
Pros and Cons
  • "The initial deployment is not difficult at all for someone doing it for the first time."
  • "One of the things I appreciate the most about Automation Anywhere is that it's in the cloud, so when we are on-site on a project, we collect a lot of data, hand it to this bot, and it runs the function; by the time we reach our destination, whether we move from San Francisco to New York, it's equivalent to 20 people's work in six hours, utilizing quite a few attended or unattended bots."
  • "The licensing model could be a lot less complex, mainly due to their different structures, which are not straightforward."
  • "The licensing model could be a lot less complex, mainly due to their different structures, which are not straightforward."

What is our primary use case?

My use cases for it are twofold: we are automation partners, so we use it for customer delivery, and we also use it internally for many data entry tasks and intelligent processing of information, including PDF contracts and so forth.

How has it helped my organization?

We saw the benefits conceptually with the RPA, knowing it should work, however, we realized how helpful it is after about a year when we had a few smaller projects internally. We found that it works effectively for us and is trouble-free, though we occasionally need to tweak it due to operating system updates.

What is most valuable?

One of the things I appreciate the most about Automation Anywhere is that it's in the cloud, so when we are on-site on a project, we collect a lot of data, hand it to this bot, and it runs the function. By the time we reach our destination, whether we move from San Francisco to New York, it's equivalent to 20 people's work in six hours, utilizing quite a few attended or unattended bots.

What needs improvement?

The licensing model could be a lot less complex, mainly due to their different structures, which are not straightforward. The learning curve, especially for advanced automation, is complex and often requires a software developer, and sometimes there is less documentation, making it harder to navigate.

The challenge comes when we need to move data, such as when we build something in Excel and transfer it to Google Sheets, as the code changes, however, we aim for efficiency, and that advanced automation can be somewhat lackluster.

Our experience with Automation Co-pilot is mixed; it's still in its nascency and not as mature as projected. It relies on the underlying platform, meaning it works fairly on Windows 11. That said, has issues when using it on AWS Cloud, leading to confusion since there are many moving parts with the co-pilot that make troubleshooting challenging.

For how long have I used the solution?

I have been using Automation Anywhere since 2016 and am still using it currently.

What do I think about the stability of the solution?

With the newer version, stability is questionable, particularly when a lot of heavy lifting is needed. Still, performance is solid once optimized since the RPA completes its tasks effectively.

What do I think about the scalability of the solution?

Scalability entirely depends on how you design the process automation; it can be run concurrently or in a single-threaded manner, and AI tools can handle all forms of threaded processes without any issues.

How are customer service and support?

I have contacted their technical support. The quality of support is good; they go the extra mile to address problems. Speed-wise, it varies since most staff operates from India. I've been impressed with their response times, sometimes within three to four hours, suitable for customers in the Pacific time zone, and I find the US staff to be very good. I would rate the support a seven out of ten.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

Business users find Automation Anywhere manageable to use; since 2016, it has evolved from an engineering tool filled with tech jargon until around mid-2020 to a platform that is much more business-friendly and closer to the customer's mindset, though in comparison to UiPath, there's still progress to be made since it fundamentally operates an engineering company.

The biggest differences from UiPath lie in the designer; UiPath has an easier designer to start with, almost straightforward for selling. However, as you consume UiPath, the costs can add up, while Automation Anywhere does not articulate long-term efficiency. From a product design perspective, Automation Anywhere presents more complexity, especially regarding communication and the number of moving parts.

How was the initial setup?

The initial deployment is not difficult at all for someone doing it for the first time.

Usually, one person or maybe two is required for deployment; while the automation can be built by one person, working with an internal application Microsoft CE or HubSpot through API calls typically requires at least two people to integrate effectively.

Maintenance is not required on the end-user's part, though if it is an attended setup, some monitoring may be necessary because VMs can become unavailable if used for other reasons, leading to a single-threaded heavy load process that runs for an hour but sits idle the remaining 23 hours.

What other advice do I have?

I would rate Automation Anywhere an eight out of ten overall.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Jul 29, 2025
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Alfonso Lee Garbanzo - PeerSpot reviewer
Global Manager, Automation Technical Services at Cargill
Video Review
Real User
Top 20
May 14, 2025
Automation empowers employees by reducing repetitive tasks and minimizing errors
Pros and Cons
  • "I would rate Automation Anywhere overall a nine out of ten."
  • "The pricing, setup cost, and licensing of the platform are the worst. This is my major concern and complaint."

What is our primary use case?

We have many use cases. We have 200 bots, and we are doing extensive order management. We work at Cargill, so they do a lot of order management type of bots, but there are many different types of bots for all industries.

What is most valuable?

With Automation Anywhere, the features we are using help to remove tasks that humans are not good at, such as repetitive tasks. It's this type of task that people don't want to do. With intensive repetitive work, it's prone to human errors. That's what is helping us. It first motivates people not to do this type of work, so they can focus more on the customer and work on things that are more engaging. Additionally, it reduces the errors.

What needs improvement?

The main challenge that we are trying to solve with agentive process automation is business rules. We have many bots that have complex business rules, and these business rules are usually hard coded.

For how long have I used the solution?

I joined my company, Cargill, in 2018, and since then, they have been using Automation Anywhere. I have been six years working with Automation Anywhere.

How are customer service and support?

The main complaint with Automation Anywhere is when they release features that they don't have ready.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

I did use another solution before choosing Automation Anywhere for the first time. In the past, we had UiPath as well. Also, when I worked for Hewlett-Packard, we were using WinAutomation, which is the one that Microsoft is using now for Power Automate desktop.

What's my experience with pricing, setup cost, and licensing?

The pricing, setup cost, and licensing of the platform are the worst. This is my major concern and complaint.

Which other solutions did I evaluate?

I have considered other solutions. We are working with Power Platform, which is another vendor we are using at Cargill. We did an analysis last year on cost for the long term. If it works, we might change to that platform in the future.

What other advice do I have?

In the age of agentive AI, the biggest challenge for me and my company is that there are many vendors and companies offering the same thing, which gets complicated and confusing.

I would rate Automation Anywhere overall a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Carlos De La Concha Lopez - PeerSpot reviewer
IT Project Manager at a manufacturing company with 10,001+ employees
Real User
Top 20
May 14, 2025
Streamlined processes in finance department and improved code transparency
Pros and Cons
  • "At the end of the day, the effort that you put in has exponential benefits, giving you many advantages from your lines of code, which is amazing."
  • "In Mexico, where our company is based, we face issues regarding obtaining new licenses, as this has to be done through a third-party company."

What is our primary use case?

The main use cases that we have currently for Automation Anywhere are for our finance department, where we tend to have a lot of manual labor regarding the whole process of paying for everything within our company. We use Automation Anywhere in order to streamline these processes and make it really efficient for the department to do their internal processes.

What is most valuable?

What I appreciate the most about Automation Anywhere is that, from a development and developer side, it is really intuitive to do the whole automation, which also makes it easier to do all the support side of the code. It is really great for the user to be able to see everything that is happening in the code, such as what could be wrong or right. 

At the end of the day, the effort that you put in has exponential benefits, giving you many advantages from your lines of code, which is amazing.

What needs improvement?

One of the problems we have found with Automation Anywhere is that the rollout of new upgrades or tools is not readily available for everyone to know about the new benefits offered. For example, the Imagine event is a great way for everyone to learn about what is coming and the new benefits, but outside of Imagine, it can be difficult to know what is new.

For how long have I used the solution?

The whole company has been using Automation Anywhere for around four years; I have been using it for around two and a half years.

Which other solutions did I evaluate?

At Volkswagen Mexico, we just use Automation Anywhere. However, I believe that Volkswagen Germany uses another tool. The decision to implement Automation Anywhere at Volkswagen Mexico was made by Volkswagen Germany. I do not know what considerations they took into account, but they chose to go with Automation Anywhere.

What other advice do I have?

Since Automation Anywhere is intuitive for the developer, it is easier for them to express to the business side of the company what the benefits and opportunities are, making that communication really easy so we can get ideas from the business and then develop them from our knowledge. It is also easier to onboard people onto this tool.

The main challenge with agentic process automation that we are trying to solve is the whole implementation of artificial intelligence within our company, which is crucial because everything that has to do with security and all our databases requires us to be super careful. We are currently facing the issue of ensuring careful implementation while realizing the opportunities for implementing these agentic solutions within our company, which I expect will happen in the next couple of years.

In the age of agentic AI, understanding what all the things that agentic AI can provide for our company means focusing on translating AI technology into actual use cases. The challenge lies in prioritizing and making the link between actual use cases and the tools available, especially since AI technology presents many options but can leave us uncertain about which to tackle first.

We are currently migrating to document automation; we previously used an older version before starting this migration, but we are just at the beginning. In Mexico, where our company is based, we face issues regarding obtaining new licenses, as this has to be done through a third-party company. This limitation affects what we can get because there are certain packages we have to purchase, restricting our ability to acquire specific licenses, such as for testing AI agents, since we must buy the entire package to get just one license. Therefore, that presents challenges when trying new things.

I would rate Automation Anywhere a nine because we want to try new things and incorporate more innovations into our company that Automation Anywhere offers; however, the nervousness about testing them poses challenges, which is the only reason I would not rate it a ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Professor at a university with 11-50 employees
Real User
Top 20
Feb 21, 2025
Enables easy automation of repetitive tasks and boosts productivity
Pros and Cons
  • "The best feature is its ability to combine Automation Anywhere with AI to build intelligent bots."
  • "The best feature is its ability to combine Automation Anywhere with AI to build intelligent bots."
  • "There is limited scope for complex decision-making. For instance, a bot can extract invoice details, but it cannot determine if an invoice is fraudulent without AI integration."
  • "The enterprise version is expensive for small businesses and individual users, which can pose a challenge."

What is our primary use case?

We are using this in our college laboratory where I am a professor. We are using it for educational purposes. 

In our college, we are also taking attendance using automation software that we have built. It automatically takes student attendance based on face recognition. We have automated this process.

How has it helped my organization?

Automation Anywhere is very useful for automating repetitive tasks. It saves time. Our attendance automation helps take attendance of every person easily. It enables focus on strategic work, boosting productivity.

Automation Anywhere is very easy. It helps in many ways to do more work. It is user-friendly and provides good productivity. It has improved our productivity by at least 10%. 

What is most valuable?

The best feature is its ability to combine Automation Anywhere with AI to build intelligent bots. It saves time and offers better career opportunities for our students. IQ Bot automation helps to extract data from PDFs and invoices and store it in the database. It is beneficial for students and allows employees to focus on strategic work. 

It is very easy to learn. If you want to do a particular work, you can do it fairly easily. There are drag-and-drop opportunities available, and everything is easily integrated. We can quickly learn and find solutions to our problems. A simple task takes two or three days to learn. A complex task may take about five days.

What needs improvement?

There is limited scope for complex decision-making. For instance, a bot can extract invoice details, but it cannot determine if an invoice is fraudulent without AI integration. The enterprise version is expensive for small businesses and individual users, which can pose a challenge.

For how long have I used the solution?

I have been using Automation Anywhere for more than a year.

What do I think about the stability of the solution?

It is stable. I would rate it a nine out of ten for stability.

The stability of the bot depends on the factors like design and application changes.

What do I think about the scalability of the solution?

It is highly scalable and flexible. Cloud-based Automation Anywhere offers maximum scalability. I would rate it a nine out of ten for scalability.

In our university, there are more than 500 students using Automation Anywhere.

How are customer service and support?

It has good technical support, but the response quality and availability depend on your subscription plan. They offer standard technical support as well as premium and enterprise support.

Multiple support channels are offered, including documentation, community forums, chat, email, and phone support. Self-service support is also available for all users and is free for everyone. Community forums are helpful but not always reliable for critical issues.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

It is better than UiPath Community Edition, open-source RPA tools like RoboCorp, and Blue Prism. 

Automation Anywhere is very easy to use. It does not require any coding which makes it more user-friendly than Blue Prism. Automation Anywhere is also cloud-based which is not the case with Blue Prism. Automation Anywhere's price is better than Blue Prism.

How was the initial setup?

Its deployment is easy. The deployment time for Automation Anywhere cloud depends on factors such as infrastructure complexity. For a standard cloud deployment, if using a basic setup, the time required is between thirty minutes to two hours.

Ongoing maintenance is required, especially if bots interact with a dynamic application, cloud service, or AI model. We are using cloud services, so regular updates are required. If the UI of an application changes, we may need to update it.

What's my experience with pricing, setup cost, and licensing?

The enterprise version is expensive for small businesses and individual users.

What other advice do I have?

I would rate Automation Anywhere a nine out of ten. It is a great solution for automating business processes and repetitive processes. It works great for data entry, invoice processing, and customer service automation.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Vatsal Mehta - PeerSpot reviewer
Director, Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.
Real User
Top 5
Feb 11, 2025
Accommodates diverse use cases and effectively meets customer requirements
Pros and Cons
  • "Document Automation is a game changer. Earlier, with IQ Bot, we achieved partial automation—around 80% of the process was automated. With GenAI and Google Vision OCR now integrated into Document Automation, end-to-end automation is achievable, even with unstructured documents."
  • "Overall, I would rate Automation Anywhere a nine out of ten."
  • "Document Automation has issues related to speed. When I compare Document Automation with IQ Bot, IQ Bot is faster than Document Automation."
  • "Document Automation has issues related to speed. When I compare Document Automation with IQ Bot, IQ Bot is faster than Document Automation."

What is our primary use case?

I have used it for multiple use cases across various domains. I started with automating use cases in the utility industry, such as customer billing and processing meter readings. Those were the initial use cases for which I used it. Currently, I am using it for a transport company in the U.S., where we process their invoice documents, perform three-way matching, manage their supply chain records, and handle daily billing bots. All these implementations have been successful.

For the transport company, we have identified a use case. Their ticketing team is manually processing all the incidents that occur during that day. We are now collecting all the documents and information about previously resolved tickets. We are creating a knowledge base out of it, and we will use that along with the AI agents that Automation Anywhere has. We will create an AI agent that will help take care of tickets by learning from the knowledge base. We are working on the PoC, and within the next quarter, we will be able to implement that.

We have implemented a Generative AI solution using Automation Anywhere and ChatGPT for email management. We implemented it for semantic analysis and sentiment analysis. One of our clients wanted us to create a bot that automatically fetches all the reviews from all of the social media platforms, including Twitter, and create a knowledge base within their own platform or database, whether the review is positive, negative, or neutral. For that, we leveraged the ChatGPT plugin along with Automation Anywhere. We created a bot that reads all their reviews, does semantic and sentiment analysis, and accurately describes them as positive, negative, or neutral.

We have not yet used Automation Co-Pilot, but we plan to implement several use cases. One use case involves integrating AI agents with Automation Co-Pilot for conversational AI. Users can input queries, and AI agents will run prompts to fetch required details directly in Automation Co-Pilot. This is particularly beneficial when the process SMEs need to verify post-bot run actions and address any data issues. Currently, the RPA support team is asked to rerun bots. We aim to enable SMEs to prompt bots for reruns, reducing response time from different time zones from five to six hours to immediate actions, significantly boosting productivity.

How has it helped my organization?

By implementing Automation Anywhere, we wanted to reduce the manual effort required for various processes for the clients. Previously, the client's accounting team had to collect all the bills, and based on the vendor, upload those to a particular portal. They daily receive bills for more than 250 vendors. We have now automated the process. There is no manual intervention. Earlier, this effort used to take more than 300 hours per month with more than ten people, whereas now, it does not take more than 50 hours per month, and they have only five people.

We have done integrations with Oracle NetSuite and Google APIs. We have done automation with ChatGPT and Claude AI. We are now leveraging Document Automation along with AI agents. We have also done integration with Anthropic. The integration is quite smooth and seamless. 

What is most valuable?

Document Automation is a game changer. Earlier, with IQ Bot, we achieved partial automation—around 80% of the process was automated. With GenAI and Google Vision OCR now integrated into Document Automation, end-to-end automation is achievable, even with unstructured documents.

The AI agent automation is noteworthy. Everyone is moving from RPA to agentic process automation. I had a chance to delve deeper into it at the Imagine event in Bangalore in 2024, where I engaged hands-on with AI agents. We are exploring use cases to create our own AI agents, which is exciting.

The generative recorder and BPMN converter features are also impressive. If we have recorded the complete process flowchart in the .BPMN file, uploading this file into Automation Anywhere results in a complete bot framework, reducing development efforts by 30%.

Additionally, the generative recorder's ability to handle changes in web portal elements ensures process continuity and notifies developers of updates, aiding in environmental change understanding. If any element changes on the existing web portal on which the bot is currently working, the generative recorder can record and capture the action. The bot will automatically understand at the run time that the particular object has changed, and it will automatically take actions to complete the process and ensure that it does not fail because of that one change.

What needs improvement?

AI agents need further improvements. AI agent technology in agentic process automation is still evolving. We have only scratched the surface, and there are many potential use cases yet to be explored. As technology advances, I believe it will enable us to implement more comprehensive automation solutions.

Document Automation has issues related to speed. When I compare Document Automation with IQ Bot, IQ Bot is faster than Document Automation. My understanding is that they are still evolving Document Automation, and this issue of slowness will be resolved in the upcoming .35 version, so we are good with that.

They are working on signature identification and validations for handwritten documents. Currently, we are able to extract data out of scanned but digital images, but there is still scope for improvement for handwritten documents.

For how long have I used the solution?

I started using Automation Anywhere in 2015, so it has been over eight years.

What do I think about the stability of the solution?

It is stable. I would rate it a nine out of ten for stability.

What do I think about the scalability of the solution?

I would rate Automation Anywhere a ten out of ten for scalability.

Our clients are small to medium organizations. We have seven people working with Automation Anywhere.

How are customer service and support?

I would rate their support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have completed several migration projects, moving existing bots from platforms like Blue Prism, UiPath, and Power Automate to Automation Anywhere. This was due to limitations with these platforms, such as Power Automate's compatibility issues with legacy systems, which resulted in partial automation.

Customers seeking end-to-end automation have found Automation Anywhere to be the best tool. We analyzed all bots and processes to determine that Automation Anywhere met all requirements. We converted their process documents and redeveloped bots in Automation Anywhere, resulting in successful end-to-end automation. 

Licensing costs for Blue Prism and UiPath are higher compared to Automation Anywhere, making the latter's ROI more appealing. 

Automation Anywhere is currently leading with GenAI and AI solutions. UiPath is also good, but they are still defining its market position. They are a bit confused about whether they want to project themselves as market leaders in AI, RPA, or agentic process automation. Automation Anywhere has already released five to six features directly connected with AI, not just for the customers but for the developers. Blue Prism recently came out with the cloud version. They are still exploring how they can leverage more AI into their platform. Power Automate works great with Microsoft products, but it fails badly outside the Microsoft ecosystem.

How was the initial setup?

Automation Anywhere has enhanced a lot since we first started using it. At the time, it had the client/server architecture. It was not on the cloud. We had to manually install Automation Anywhere on each and every desktop. In 2019, they shifted to the cloud, so we just have to install the bot agent on any computer we want to use as a device. It does not matter whether it is a bot creator or a bot runner. That has improved the installation setup and reduced the configuration time by 80%. Previously, we had to manually install the client and control room and configure them. That was a tedious task, whereas now, because of the cloud, its deployment is very simple and user-friendly, and it has reduced the earlier effort by 80%.

Almost all clients use cloud deployment, but a Korean client has an on-premises setup because they are very diligent about the data. Cloud deployment is easier than on-premise deployment.

Cloud deployments typically take a few hours, around four to five hours. On-premises deployments can take up to two or three business days due to customer environment restrictions and infrastructure limitations. If conditions are optimal, the setup can be completed in one day. For the cloud, deployment time is much shorter, taking only about four to five hours.

The updates happen automatically for cloud deployments, whereas for on-premises setups, we have to download the new release files from the portal and manually do the updates.

In terms of bot maintenance, currently, our team is working for three customers, and there are 105 bots. Our team of seven people is handling these 105 bots. We are doing 24/7 service and daily spend four to five hours on average for bot monitoring and support.

What about the implementation team?

We have one person for the cloud deployment. For on-premises, we have two to three people.

What's my experience with pricing, setup cost, and licensing?

It is not cheap, with costs ranging between 700 to 800 dollars per month. While Power Automate is cheaper at 15 dollars per month, Automation Anywhere offers superior features, user-friendliness, and smoothness. Many customers are transitioning from UiPath and Blue Prism to Automation Anywhere, acknowledging its value. 

The pricing is justified and on-point. There are bulk packages that include licenses, Automation Co-Pilot, and Document Automation. Both Automation Anywhere and partners like us offer discounts.

What other advice do I have?

For non-technical users, I would recommend the citizen developer program on Automation Anywhere University. They have a training portal where people can register themselves and do the learning paths. There is a learning path for new developers or people who do not have much technical knowledge but want to start their automation journey. They can go ahead and do that citizen development training and complete that learning path to understand it in a better way.

It takes about six months to learn it and start using it. The best part about the training is that you can also do hands-on training along with it. You can simultaneously learn and implement it. Six months is a good enough time to get your basics cleared and start your automation journey.

I would highly recommend Automation Anywhere, but the recommendation depends on the customer's specific requirements. For example, for automating tasks strictly within the Microsoft ecosystem, Power Automate will suit. However, for incorporating third-party applications like Oracle NetSuite, I would recommend Automation Anywhere due to its broader capabilities beyond Microsoft applications. Automation Anywhere easily accommodates diverse market use cases to meet customer requirements and scale effectively.

Overall, I would rate Automation Anywhere a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
IT specialist at Lascent store
Real User
Top 5
Nov 30, 2025
Has improved overall productivity and simplified file management through automation
Pros and Cons
  • "Automation has helped us improve productivity in that it first of all saves time, and because of the automation we are able to eliminate human errors, so it is really good for improving our productivity and has helped us a lot."
  • "Sometimes I get challenges with the customer support team; when I contact them, they are sometimes busy, and I get delays in replies."

What is our primary use case?

I use Automation Anywhere for various things, especially in most cases, like automating most of my tasks because I'm always having multiple tasks such as email deliveries and so on. It helps me to automate all those tasks.

Being something we use daily also helps us with document management and file automation. It simplifies all our file management. It is easier to navigate because we are used to it. It helps us with editing, scanning, extracting some data, and so on. It's something that we use commonly in our organization.

I use Copilot, previously known as AARI, and it's not bad, as it is good for that in-app natural language experience, finding the running automations, and then the tasks at hand. It's not a bad one and simplifies our work.

What is most valuable?

Automation has helped us improve productivity in that it first of all saves time. With that, of course, that improves things, and we can now do other tasks. On top of that, because of the automation, at least we are able to eliminate those human errors, maybe missing out on something. It is really good for improving our productivity and has helped us a lot.

What needs improvement?

I'm just a user, an end-user of Automation Anywhere. I have no affiliations. For improvement, perhaps what I can say is that sometimes I get challenges with the customer support team. When I contact them, they are sometimes busy, and I get delays in replies. They always reply, but at a later hour on some days, although of course, some days they are responsive.

For how long have I used the solution?

I started using it earlier in June last year, but it's not that I had some stopover and then again just resumed recently.

What do I think about the stability of the solution?

I wouldn't complain about the stability of Automation Anywhere. It's stable. There's nothing that crashes or any abrupt shutdowns. It's always consistent.

What do I think about the scalability of the solution?

The scalability is also good. It's a good one.

How are customer service and support?

The quality of the support is a good one, but it's just those delays when we need immediate help. I would rate it a seven out of ten. It's not bad and good, but there are only delays when they are replying and they take some time. Not every day, but of course, some days.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I had used Blue Prism for a short time, but I didn't have a good experience, so I had to change.

How was the initial setup?

The learning curve of Automation Anywhere was a steep one. It was hard to get used to the software initially, but then after some time, I was okay with everything. Initially, the deployment was a little bit tricky to get used to, but with time, we are now okay. Initially, it was a little bit complex.

I have an estimate for how long it took to deploy it. I estimated around two to three months.

What about the implementation team?

It being a decision made by our big IT team, everyone also has their other reasons why we had to switch from Blue Prism to this one.

Which other solutions did I evaluate?

Both are good, but personally I would prefer Automation Anywhere. It's much easier for me, easier to navigate, no coding is required, simple to use, and pricing is fair.

What other advice do I have?

I got the link on the platform of Automation Anywhere. It was an invite through a form.

Currently, I have no specific feature I would demand in Automation Anywhere. Of course, I would be happy if they added any other feature that would make my work easier. Although I'm not certain of which one, but at the moment, everything is okay with it. If they can also make any additions, it would be good.

Currently, it does not require any maintenance on my end.

I have no major complaint about the integration of Automation Anywhere into my workflows, APIs, and business applications. The integrations are always okay. I have no major problems. It integrates easily with our systems. It has no main challenges.

Upgrading Automation Anywhere to a new version is now easier because I've done it multiple times, so it is easy. No problem with it. It is okay.

The pricing of Automation Anywhere is, I think, not bad and a fair one. It's not so expensive, but of course, it is worth the cost. It is good pricing.

Overall, I would rate Automation Anywhere an eight out of ten because it's something that I really depend on. File transfers, managing my tasks, automating, managing, monitoring the event logs, that automated monitoring of all our server logins, then also detecting any problems in the process and errors, and so on.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Nov 30, 2025
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Buyer's Guide
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Updated: March 2026
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.