Automation Anywhere Reviews

I am working for a financial organization, and we have implemented more than 100 Automation Anywhere bots in our organization from 2018 till now. Our organization holds all the teachers' annuity and 401k funds, and we automated a lot of use cases related to customer information updates as well as payments for those who are already retired, including pensions and related services.

Currently, my company is evaluating building some agnostic processes and creating our own LLM to consolidate data into a single data store. Once that LLM model is ready, we see an opportunity to automate many things using Automation Anywhere by calling those LLMs rather than multiple applications. Our top priority currently is document automation, extracting data from documents, which we have also been doing for the last three years. At the enterprise level, a separate artificial intelligence team is working on building an LLM that can be utilized by all other application teams.

Earlier, if a customer called our organization or created a ticket asking for their financial statement, it would take a couple of days to get that, but with Automation Anywhere, they receive their financial statements while still on the call.

Automation Anywhere has helped us save money, as we track use cases with ROI, resulting in FTE savings. For instance, last quarter itself, we processed almost six million transactions using Automation Anywhere, which involved around 70 bots running 24/7, saving about 150 FTEs.

Overall, it is pretty easy for non-technical business users to use Automation Anywhere. One week is good enough to train them, and it is 90% easy for them, except for some technical terms or knowledge required.

It integrates well. We have integrated various tools with Automation Anywhere, including PeopleSoft, ServiceNow, IBM Case Manager, Workday, and Clarity. We have integrated CRM tools, HR systems, and some homegrown applications and workflow systems. With IBM Case Manager, we were able to integrate Automation Anywhere for end-to-end process automation, handling case creation to completion.

What I appreciate the most about Automation Anywhere is that it does not require any technical knowledge; if we educate business people, they can automate their daily tasks and activities. It is easy to use for non-technical people, with a simple drag-and-drop interface, so they don't need to be technically savvy to automate their processes.

To improve the product, one aspect that Automation Anywhere can work on is archiving legacy data effectively. Currently, data older than current versions remains on the server, slowing the system down. 

Additionally, they should introduce a generic RE framework for better framework creation within organizations, along with enhanced task statistics captured at the transactional level rather than just the top level.

Their support should also be improved.

I have been using Automation Anywhere for almost eight years.

Scalability can be of two types: process-wise scalability where common functionalities are created, and infrastructure-related scalability where we forecast loads for upcoming quarters to adjust our current capacity accordingly.

I have contacted technical support multiple times. Especially when I was involved with IQ Bot and earlier A360 versions as a beta user, I faced numerous issues that required direct collaboration with the support and engineering teams for immediate resolutions or feature enhancements.

I would rate Automation Anywhere's support a four out of ten because the support is horrible for all customers. Response times and resolutions are significantly downgraded, leading to a frustrating support experience that ultimately harms the client-vendor relationship due to lengthy email back-and-forths instead of direct communication.

Neutral

It requires a bit of technical background from the server and infrastructure standpoint. If someone knows middleware, it is pretty straightforward. There can be hiccups here and there. Especially in the earlier versions, there were a few challenges, but it is now streamlined in A360. Everything is pretty easy.

Upgrading Automation Anywhere can vary in difficulty, with package version upgrades being easier than transitioning from version 11.3 to A360, which is tougher and requires significant setup work, including roles, accesses, and schedules.

I handle the whole deployment and system upgrades personally. I am supported by a couple of people working offshore for any issues. Overall, I manage all upgrades and installations, while the two others assist anyone needing help with particular VDI or bot issues.

I see the benefits of Automation Anywhere based on the ROI factor. While immediate customer satisfaction is noticeable because customers are able to get their statements quickly; from an organizational standpoint, it shows a return on investment within six to twelve months. 

Automation Anywhere has helped us save money.

The current pricing for Automation Anywhere seems a little higher compared to competitors Power Automate or UiPath. Automation Anywhere is perceived as pricey due to the support model charges ranging from 20% to 30% based on the plans. A lot of organizations are moving from Automation Anywhere or UiPath to Power Automate.

I was working at this company when Automation Anywhere was evaluated and deployed. I was one of the core members to identify what tool to use for RPA technologies for this organization. We evaluated Blue Prism and Automation Anywhere in late 2017, as those were the two RPA vendors available in the market. We identified Automation Anywhere and began onboarding from there onwards, working from scratch to implement it at the organization.

I connect with business leaders to review the processes and identify who is manually doing these processes. I connect with business leaders every month to identify the best use cases that need to be automated. We identify the processes that need to be automated or have chances for automation. We evaluate the ROI, and based on that, we go ahead with the implementation. We assess the ROI and compare the processing speed or delivery speed to customers and customer satisfaction as our measures to keep track of statistics for human versus automated processes.

We are not using the Co-Pilot, but I work with community forums and help others, gaining hands-on experience with the Co-Pilot. For real-case scenarios, we are not exploring or introducing the Co-Pilot to the business as we are still working in a hybrid model due to market conditions. Once the market stabilizes, all businesses will be happy to explore the Co-Pilot or Discovery in the future, maybe at the end of this year or so.

I would rate Automation Anywhere an eight out of ten.

I have been working with Automation Anywhere for three years now. I work for an American insurance company, and we use Automation Anywhere for going out to insurance carrier websites to download loss run files, and we also use Automation Anywhere to extract information from those files. It's really just a fetch and then retrieving the data out of the files.

Automation Anywhere is quite intuitive. I came from using Blue Prism for three years, and I am self-taught within Automation Anywhere. Some of the advances that they have made recently with the debugging and being able to step into bots have been super useful. I quite appreciate that they are always innovating and trying to improve their product. Some of the things that are there and available to use are really powerful and it is super useful.

We do not use Automation Anywhere with business users. It is solely within a technical team, but it is quite useful for demoing the code. Business users can follow along because depending on the view that you use, you can use it as a flow with screenshots for the different UI elements that you have interacted with. It is really useful to show that this is the button that we are clicking and it is going to do X, and then they can follow that along, almost in the way a design diagram would work.

We have had a massive return on full-time employee resources that we have saved by just using Automation Anywhere. Since I picked it up and joined the team, we have found different areas to use it beyond the main one that I stated earlier. We have a lot of daily processes running now that take a lot of manual work off our business users—the simple day-to-day tasks that do not require much thought but are quite time-consuming. The return on investment is massive and it is super useful. Within the organization, we have opened up a lot of really useful dialogue and improved a lot of processes because of it. It might not be directly because of Automation Anywhere, but it might have been through business users seeing some demos and some of the solutions that we currently have in place, which has enabled them to go off and fine-tune things themselves and come back to us. As a product within our organization, it is very useful and we have had a lot of good return out of it.

We do not use Automation Co-pilot, Process AI, or RI. I and my team do not use any of the Co-pilot features. It is one of the things that we probably should get involved with, but I have done the training on it. It is just finding the time to try and implement that from what we are currently using to slot that into our day-to-day practices. We have not had that opportunity to fully learn it and then interact with it. I find that things with Co-pilot, even for Microsoft, are more a case of learning yourself how to work it and get it to do what you want to do, as opposed to Automation Anywhere where I can think it and I should be able to do it, and I would find that the quicker way and probably learn more about what I am actually automating in that way.

Being able to, within the debugging code, start from a specific point would be massive for me. For example, if you had something with forty steps but you only had to test from step thirty onwards, that would save a lot of time because what I end up doing is taking the steps to the very top, running it down, then I have to delete it out and go through it again, and it is not running within the actual flow. Being able to start an automation or a bot from that specific point would be super useful. What they have done lately with being able to step into bots and out, and enabling break points, has been massive and has helped hugely, so it is good that they have taken previous feedback from developers on board.

There is room for improvement around the recorder function. Based on the website or the UI that you are interacting with, if it is older, it can be quite difficult to define and locate the element. Sometimes I find going through the different spy modes or capture modes that some of them can be really hit or miss. If you are not using the basic default one that is there, which tends to give you your DOM X path and your attributes and path, you cannot locate it through that for whatever reason due to the way a UI or a website has been built, usually poorly. You have to go into the accessibility modes and it sometimes can be really difficult to hone down to it. Or it might work locally and then when you put it onto a bot, it does not. Really just a fine-tune and maybe add more capture modes if possible through the recorder feature would be helpful.

I have been working with Automation Anywhere for three years now.

The only time we have had performance issues was when they pushed an update for the recorder package, and it brought down a lot of things across all their cloud environments. I think it was related to a Chrome or Edge update, one of those Chromium updates. Beyond that, we have had no real outages. There have only been a few times where the control room went down, but it is back up within a couple of hours. For us, it was down in the morning, which would be in the night in the US, so we have not been impacted too much, which has been minimal. Apart from the Chrome issue, which took them maybe a week to fix, we lost a lot of processes during that time, but it just happens unfortunately.

Any time we have had to scale, such as when we outgrew the desktops that we have had in place, it has been quick enough to scale up. Usually, the hold up would be on our side, getting the remote desktops built and the specs set up. But whenever we need a license, it is usually pretty quick from Automation Anywhere to get that available for us. We tend to know in advance when we are going to need it, so we order it or inquire about it within about a month, and it is usually there within a week or two.

It is, in all automation, unfortunately up to the websites or UIs that you are interacting with. If they make a change and do not give you notice or there is no test environment, then you are going to be impacted and have downtime. Regarding Automation Anywhere itself, there has been no real issue any time there are package updates—they just install a new version and your current version is still fine to run. I have found out that you can do an environment-wide push or update of all the packages, which has been super useful as well. There has been no real maintenance beyond the maintenance of the bots or flows themselves, which is caused by outside parties or platforms making changes to their data or UI.

The tech support is probably a seven or eight. There is always room for improvement with everybody.

Positive

I switched from Blue Prism to Automation Anywhere because of the companies I was in. The previous company I was at used Blue Prism. I then switched over when I changed companies, where they had Automation Anywhere already installed. That is what I had to pick up and learn from scratch. The adjustment period was quite straightforward. It was not overly complicated, which was quite nice. I have attended the Automation Anywhere Imagine conference before and spoke with some of their technical experts and asked about qualifications and if it would be worth doing. They asked about my level of experience, saying I would not need it so I should be fine, which was a relief.

We went directly through the license that we have. We work directly with them, and I was at the conference either last year or the year before, which would be 2024. It was in Austin, so I got to meet a lot of the technical people and see what the upcoming products were as well.

I have only been involved in setting up new remote desktops. I work closely with the system team or one of the support people, and we installed that together along with the required build. We have installed three since I joined. The first time was because neither of us had been through it, so it was maybe a bit trickier, but we worked through it within a couple of days, and the next two we have set up since have been really straightforward, which is good.

I do not have it off the top of my head. It is something that my boss tracks. I am the lead engineer within the team, but I think maybe last year we probably saved upwards of a million dollars through the use of Automation Anywhere. In terms of return on investment, we have not had to hire contractors to do work or we have freed up full-time resources to go off and do more useful things that they have been able to do—things that require thought and analysis as opposed to the just if X do Y scenario. I think it is approximately a million that we have saved in the last year.

I have nothing to do with that. I think I have been involved in some conversations, but it is all over my head. I am given the tools to work with, which is nice. I am far enough down the totem pole that I do not get involved in costing and those conversations.

We have gone with an AI model instead to do our extraction using another third-party vendor, but the conversations we had were super useful. I cannot fault the support that those people had with trying to get us off IQ Bot, and any questions we have had where we have been really stuck, they have been responsive usually within twenty-four hours depending on office hours.

We are keen to explore automation and try to use it as best we can. We automate either getting files or details from emails, and then we push that data through AI, hopefully to an in-house model that extracts and sorts what we need, which will either push it to the right website or pass that information on to the correct people.

It would be a case of starting small. Look for small wins first, as opposed to trying to automate something big. If an organization is using it for the first time, you want to ease people into it because some business partners can push back if they do not have a proper understanding of automation. Given the current climate, a lot of people think of AI and robots taking people's jobs. So it is really about starting small, nurturing that automation, getting confidence, doing lunch and learns, reaching out to departments and seeing what you can do, demoing to show the capability. That should then create a really healthy pipeline for any automation team.

I would rate my experience with Automation Anywhere as probably an eight or nine out of ten. Some of the experience I have had, I have enjoyed using it. It might have scored higher if I had never used Blue Prism before, but seeing different flavors of things out there could also be from a technical point. There are probably certain things I have not unlocked within Automation Anywhere yet that I could explore. That is one of the joys of automation—there is always something new to learn and always something to upskill on. Automation Anywhere is a really useful product and we probably do not actually use it to its full potential within the company. We are just sort of in our ways of how we are using it currently, but it is definitely something we are going to explore going forward.

My primary use case is focused on automating financial processes—specifically accounts payable (AP) and accounts receivable (AR)—through document automation. We receive a large volume of emails and invoices daily, and my goal is to leverage Automation Anywhere’s intelligent document processing capabilities to streamline the extraction, validation, and processing of this information.

Our environment includes a Windows-based infrastructure with Automation Anywhere integrated into email systems (e.g., Outlook), ERP platforms like SAP or Oracle, and document storage systems. I’m particularly excited to implement IQ Bot and Document Automation to intelligently capture and extract data from structured and semi-structured documents like invoices, remittance advices, and payment confirmations.

We plan to orchestrate these bots using the Control Room for scheduling, monitoring, and exception handling, aiming to reduce manual workload, improve accuracy, and shorten processing cycles in both AP and AR functions.

Automation Anywhere has significantly improved our organization by automating repetitive, manual tasks that previously consumed valuable employee time. Specifically, in our accounts payable and accounts receivable processes, it has streamlined invoice and email processing, reducing errors and accelerating turnaround times.

With Automation Anywhere, we’ve gained:

• Increased efficiency: Bots handle high-volume, rule-based tasks quickly and accurately, freeing our staff to focus on higher-value activities.

• Improved accuracy: Automation minimizes human errors in data entry and validation, enhancing overall data quality.

• Better visibility and control: The Control Room dashboards provide real-time monitoring of bot performance, enabling proactive management and faster issue resolution.

• Scalability: The platform has allowed us to scale automation across multiple departments smoothly without a proportional increase in headcount or operational costs.

Overall, Automation Anywhere has helped us optimize workflows, improve process reliability, and increase operational agility—making a tangible impact on our productivity and service delivery.

One of the most valuable aspects of Automation Anywhere is its intuitive user interface, especially across the main dashboards and the Control Room. From a non-technical user’s perspective, the platform is user-friendly—scheduling, managing, and monitoring bots is simple and does not require deep technical expertise. It’s easy to navigate and provides clear visibility into the bot lifecycle.

Another standout feature is the dashboard and reporting capabilities. I rely on the run reports and visual dashboards to track how many automations have completed successfully versus those that failed. This helps us quickly identify any issues and maintain high operational efficiency. We also find the bot runner utilization insights very helpful—it shows us which runners are used the most and helps us plan better resource allocation.

Additionally, we’re currently preparing to implement APIs into our automation strategy. We’ve seen the demos and are optimistic about integrating API-based automation to expand our use cases and streamline more complex processes. We’re in touch with an Automation Anywhere manager, and our team is coordinating a discussion in the coming weeks to finalize the approach. This will open up more scalable and dynamic automation opportunities for our company.

At this point, I don't see any major limitations in Automation Anywhere. The platform already offers a comprehensive set of tools, including support for third-party integrations like Python, and it meets most of our automation needs out of the box. We’ve found little need to rely on external platforms, which speaks to the solution’s maturity.

However, as we begin testing API integrations, we may uncover opportunities for further enhancement—such as improving how the platform handles complex data exchange or error management in external systems. These insights will help shape our understanding of what additional capabilities might be valuable in future updates.

To bring Automation Anywhere closer to a “perfect ten,” here are a few areas where I’d like to see continued progress:

• Enhanced AI/ML Capabilities: Deeper integration of AI and machine learning for more intelligent decision-making during workflows would be a big step forward. For example, predictive analytics or adaptive learning models that improve over time could make automations more resilient and proactive.

• Advanced Document Intelligence: While IQ Bot is powerful, continued improvements in handling unstructured or variable-format documents—like handwritten notes, multi-language invoices, or scanned PDFs—would be highly beneficial for use cases like AP/AR.

• Citizen Developer Support: Expanding low-code/no-code capabilities would empower more business users to build and deploy bots without needing deep technical expertise. Features like guided workflows, reusable components, or natural language automation design would make automation more accessible across the organization.

• Real-Time Collaboration and Versioning: Collaborative bot development, version control, and built-in rollback features would enhance team productivity, especially in large-scale automation environments with multiple developers.

If Automation Anywhere continues evolving in these areas and maintains a stable rollout of new features that work as expected, I’d have no hesitation in rating it a 9 or even a 10 out of 10.

I started using Automation Anywhere in 2018, so it's been almost seven to eight years. Over this time, I've worked extensively with the platform across a variety of use cases, especially in finance and operational automation.

In my experience, Automation Anywhere is a stable and reliable automation platform. The bots consistently perform their tasks as designed, with minimal downtime or unexpected failures. The Control Room provides robust monitoring and alerting capabilities, which help us quickly identify and resolve any issues that do arise.

The platform’s architecture supports fault tolerance and recovery features, ensuring that processes can resume smoothly after interruptions. Additionally, regular updates and patches from Automation Anywhere help maintain system security and performance.

While no system is completely immune to occasional glitches, Automation Anywhere’s overall stability has allowed us to maintain high uptime and deliver consistent automation results, which is critical for mission-critical processes like accounts payable and receivable.

From my experience, Automation Anywhere is a highly scalable solution that supports growth in both the volume and complexity of automation initiatives. The platform’s architecture allows us to start with a handful of bots and easily scale up to dozens or even hundreds of bot runners as our automation needs expand.

Key factors that support scalability include:

• Control Room Management: Centralized control enables efficient scheduling, monitoring, and management of large bot fleets, which is critical as automation scales across multiple departments.

• Flexible Bot Runners: We can add or reallocate attended and unattended bot runners depending on demand, ensuring resources are optimized without disruption.

• Robust API Support: The ability to integrate with various enterprise systems and external applications through APIs allows for expanding automation use cases seamlessly.

• Cloud and On-Premises Options: Automation Anywhere supports both deployment models, which can be tailored to the organization’s growth strategy and infrastructure preferences.

Overall, the platform’s design and features provide confidence that Automation Anywhere can handle increasing workloads and evolving automation complexities while maintaining performance and governance.

Our experience with Automation Anywhere’s customer service and support has generally been positive. The support team is responsive and knowledgeable, providing timely assistance when we encounter technical challenges or need guidance on best practices.

We appreciate the availability of various support channels, including online resources, documentation, and community forums, which help us troubleshoot issues independently as well. In addition, the training sessions and webinars offered have been valuable in enhancing our team’s skills.

There have been occasional delays during peak periods, but overall, the support experience has been reliable and contributes to the smooth operation of our automation initiatives.

Before adopting Automation Anywhere, we explored a few other RPA and automation tools; however, we didn’t fully implement them across our operations. Our decision to standardize on Automation Anywhere was driven by its user-friendly interface, scalability, and comprehensive feature set that aligns well with our business needs.

Automation Anywhere stood out due to its intuitive Control Room, support for unattended and attended automation, and the ability to scale across different departments. It also offered strong document automation capabilities—especially important for our accounts payable and receivable workflows—and integrated easily with our existing systems.

The transition to Automation Anywhere has allowed us to centralize our automation efforts, gain better visibility through dashboards, and reduce dependency on manual work and disconnected tools. Overall, it gave us the reliability and flexibility we were looking for in an enterprise-grade RPA solution.

The deployment is very easy. We just need to export the bots and deploy those bots into production. It's very easy with import, export buttons. It's like five minutes. It's very easy to export into Android environments from dev to test and test to prod. It's very easy to move.

The deployment process with Automation Anywhere has been very straightforward and user-friendly. Moving bots from development to testing and then to production is seamless thanks to the easy-to-use import/export functionality.

Exporting bots and deploying them into different environments takes just a few minutes, making the transition smooth and efficient. This simplicity reduces deployment time significantly and minimizes the risk of errors during migration. Overall, the process of promoting bots across environments—from dev to test and then test to production—is very easy to manage.

While exact ROI figures can vary depending on the specific processes automated and the scale of deployment, our experience with Automation Anywhere has demonstrated clear and measurable benefits:

• Time Savings: Automating repetitive tasks in accounts payable and receivable has significantly reduced manual processing time, freeing employees to focus on more strategic activities.

• Cost Reduction: By minimizing manual errors and reducing the need for overtime or temporary staffing, we have lowered operational costs.

• Increased Throughput: Automation has enabled us to handle higher volumes of transactions without proportional increases in headcount.

• Improved Accuracy: Enhanced data accuracy reduces costly errors and rework, contributing to financial savings.

• Faster Cycle Times: Automation has shortened invoice processing and payment cycles, improving vendor relationships and cash flow management.

Though we don’t have precise dollar amounts publicly available, these operational improvements collectively translate into a strong ROI and justify the investment in Automation Anywhere.

In our organization, we currently operate with ten bot runners and utilize most of them regularly. This makes the pricing feel reasonable relative to the value we receive from increased efficiency and reduced manual effort.

For others considering Automation Anywhere, here are some key tips regarding cost and licensing:

• Assess Your Needs Carefully: Before purchasing, evaluate the volume and complexity of processes you plan to automate. This will help you determine the right number and type of bot runners (attended vs. unattended) you require, preventing over- or under-licensing.

• Plan for Scalability: Consider your future automation roadmap. Licensing can often be scaled as you grow, but having a clear growth plan helps in negotiating flexible terms with the vendor.

• Negotiate Licensing Terms: Engage with Automation Anywhere’s sales and support teams to explore flexible pricing models, including enterprise agreements or bundled offers that may reduce overall costs.

• Include Add-On Costs: Don’t overlook potential extra costs for features like IQ Bot, API access, or advanced analytics. Factor these into your budget early.

• Monitor Usage and Optimize: Use the Control Room dashboards to monitor bot utilization regularly. If some bots or runners are underutilized, reallocate or optimize them to maximize ROI.

• Leverage Vendor Support: Utilize vendor support and training resources to speed up deployment and avoid costly trial-and-error phases.

By taking these steps, organizations can better manage their automation costs and ensure a strong return on investment as they scale their RPA initiatives.

Yes, during the selection process, we evaluated other leading RPA platforms, including UiPath. Both tools have strong capabilities, but after thorough analysis, we chose Automation Anywhere for several key reasons:

• Ease of Use: Automation Anywhere’s user interface and Control Room dashboard felt more intuitive and accessible for both technical and non-technical users in our team, making adoption smoother.

• Scalability: We believed Automation Anywhere offered better scalability options for our planned enterprise-wide deployments, including better management of unattended bots.

• Document Automation: The intelligent document processing features, such as IQ Bot, were more mature and aligned with our heavy focus on accounts payable and accounts receivable automation.

• Integration Flexibility: Automation Anywhere provided easier integration with our existing systems like SAP and email platforms, reducing the complexity of our automation workflows.

• Support and Community: We also appreciated the strong support framework and active user community that Automation Anywhere offers, which gave us confidence in ongoing assistance and knowledge sharing.

Overall, Automation Anywhere matched our business goals and technical needs better, which is why we decided to move forward with it.

While I have not yet explored AI-driven agentic process automation in depth, I recently completed API training within Automation Anywhere and am excited to start leveraging these new capabilities. My main goal is to stay informed about the latest features introduced at events and to gradually implement them in our automation workflows. I believe Automation Anywhere is well-positioned to address emerging AI and Generative AI challenges.

Although we haven’t yet deployed AI-driven bots, we recognize the potential improvements AI can bring to automation performance and intelligence. I’m eager to learn more about how these tools function and plan to deepen my understanding as we explore API-based process automations.

Regarding document automation, we experimented with Automation Anywhere’s solution about two years ago. At that time, the accuracy was around 70-80%, which was not sufficient for our needs, so we opted to use third-party tools instead. However, document automation does save significant time, and we’re now motivated to revisit Automation Anywhere’s document automation capabilities, hoping for improved accuracy and better results with the latest versions.

Overall, I would rate Automation Anywhere an 9 out of 10, acknowledging its strong capabilities while recognizing there is room for growth, especially in AI and document processing.

Its main use cases that we have implemented are across the firm for different business groups, including finance and accounting, HR, talent acquisition, risk management, and independence. 

Being an early adopter of Automation Anywhere puts us ahead in the transformation game. We have seen Automation Anywhere collaborating directly with us to solve complex problems that aren't easy to address out of the box, creating a significant impact.

Some of the key features of Automation Anywhere include the simplicity that enables developers to build bots very quickly in a standard delivery fashion. We have a framework developed that enables consistency irrespective of the person developing it, and our gated delivery model helps us meet those milestones and standards consistently. This helps, along with the great features that Automation Anywhere provides for self-review of code, making the development of bots easier and faster when it adheres to a particular pattern. Additionally, it gives us robust means to track metrics once the Automations are deployed into production so that we have a good handle on errors, receive feedback, remediate, and keep the bots and workflows running in production for our business.

We are part of a big transformation program within our firm, and what we have understood over the past several years is that our technology needs to evolve as the needs of the business do. The RPA aspect of Automation Anywhere's platform can only take us so far. Agentic is a game-changer due to the AI disruption that's happening, and Automation Anywhere has been at the forefront of incorporating the best of AI into the product.

Agentic AI can be used today out of the box with minimal configuration, and it now solves end-to-end processes compared to the standalone jobs that RPA could do previously. Consequently, we have faster, better solutions that we can deliver to our businesses. In the age of agentic AI, there are two key challenges we face. One is on the delivery side within our CoE, where there is a bit of a learning curve for upskilling our development team so they understand what this technology has to offer and how to best use it. Once they are aware, Automation Anywhere provides great resources, including a strong curriculum to help developers get upskilled.

The CoE plays a very critical role, as we want to establish a factory-like model that follows best practices and processes. The bots developed by the team provide consistent value and a very good business user experience. The CoE matures over time; it's not set up in a day, as we are constantly learning and evolving to meet challenges like introducing newer integrations or adapting to a changing organizational landscape.

One key feature for improvement I have been providing feedback on through the MVP program is enhancing natural language conversation to action. The Automation Anywhere product team is actively putting this feature into their roadmap, which I believe is crucial. Features such as UI agents and Orchestrator APIs will help alleviate the current bottlenecks we face. We foresee a future where deterministic rules don't need to be defined; rather, a process-specific skill should be laid out generally. I think the product team aligns with this vision, and these areas should be highlighted for the team to focus on, delivering features that drive tremendous value.

We have been using Automation Anywhere for more than five years now at the firm, and we continue to expand our implementation across various business groups.

Regarding stability, Automation Anywhere meets our expectations, as we haven't experienced any product-specific issues over the past several years. 

While some issues may arise on the network side, they are not specifically related to Automation Anywhere's platform. 

I haven't encountered any significant bugs on the product platform that led to production ecosystem failures. Therefore, from a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.

From a scaling standpoint, we challenge ourselves with higher goals driving more impact while continuing at a rapid pace on our transformation journey fueled by agentic AI. 

We are confident in the product's capabilities and features, and the key lies in how we ramp up effectively. With a robust presence from our intake team driving demand, all we need to do is embrace it and start scaling, especially with the newly unlocked agentic use cases that come with additional features.

We have our footprint across the whole firm with approximately 250-plus Automations deployed in production as of today, and the program continues to build further.

Automation Anywhere's support has been outstanding, as we have a dedicated Technical Account Manager and Customer Success Manager who we engage with weekly. 

They are always available to address pressing needs and questions, and we haven't faced challenges in this area. This strong collaboration and regular communication allow us to make quick decisions, solve problems rapidly, and keep advancing. 

From a support standpoint, the strong ticket mechanism we can implement gives us the ability to raise severity, and even when we do so, we maintain direct contact with Automation Anywhere, receiving expedited assistance, which is invaluable for our collaboration.

We have evaluated several competitors in the market. Automation Anywhere stands out due to the value, feature set, and price point, which aligns with our firm's legal and compliance reasons for our decision. 

Automation Anywhere consistently ranks at the top, matching our vision and strategy for implementing transformative solutions. Although there are various platforms available, such as the Microsoft ecosystem focused on personal productivity, we often have to engage in hybrid implementations using different tools for end-to-end solutions. However, Automation Anywhere remains our chosen platform.

We have an on-prem primary setup, however, we also have cloud-based integrations for some of their advanced features, like document automation. We are currently in the process of going full cloud via migration. That's on our roadmap. And once we get there, since we know the strategy and vision with agentic, we want to prioritize as a firm to get to that model quickly and then just have one pattern to support.

In the past five years, we have deployed hundreds of bots, with our numbers continuing to grow by 100%. 

We are effectively doubling the bots deployed to production each year, and the savings are easily in the range of 150 to 200,000 hours annually, which we give back to our businesses for more meaningful work. 

However, the impact extends beyond just those numbers, as we are not only saving time for our resources on repetitive tasks, we are also considering indirect savings and accuracy improvements. Therefore, the return on investment is quite high based on what we have observed.

The pricing is fair given the current advancements in AI, which involve a substantial amount of research.

On a scale of one to ten, this solution rates a nine.

I would highly recommend checking out their product website to explore the features and the commitment they have to the agentic enhancements. 

Automation Anywhere isn't just a product or platform vendor; it embodies a whole community. They offer excellent engagement resources, including programs such as MVP and Pathfinder, along with numerous initiatives for learning.

I have worked on automation for several clients and organizations. In my previous organization, we automated several business processes related to governance. Currently, I am working with Nokia. Here at Nokia, we are performing data reconciliations, including financial data, procurement data, and asset-related data. To achieve this, we fetch data from systems like SAP and custom applications. Instead of manually navigating multiple screens in SAP, we use the RPA Automation tool to handle these activities. We are essentially automating these processes.

We are exploring an automated system that can help our production support system resolve tickets more efficiently. We have the data of or the history of multiple incidents raised in the past two or three years. We would like to utilize this data to resolve new tickets and provide the steps for resolution. When a ticket is there, the automated system can identify the solutions and automatically implement those suggestions to fix the ticket. We have not implemented it yet.

At the moment, we do not have any use cases for Generative AI, but we are looking into it. 

Automation Anywhere has helped us with efficiency and accuracy. We cannot achieve the same level of efficiency and accuracy through manual tasks. There are also cost savings. Manually performed tasks are financially demanding.

Automation Anywhere is easy to learn. People who are not technical can also get started with this tool. They can explore and slowly adapt to the tool. They do not need too much expertise, but having technical expertise can be an advantage. Overall, Automation Anywhere is fairly good for non-technical people.

We have integrated SAP and web applications with Automation Anywhere. We have also automated using the APIs. Its integration is good and has improved over time. It is evolving and getting easier for us to integrate with external applications.

We have had a lot of time savings. We have 40 to 50 bots.

The best aspect is the user interface. It is very user-friendly and snappy, responding quickly compared to other available tools. It is easy to learn, and the community support is good for asking questions and getting answers. Training camps are provided by Automation Anywhere. I recently attended the document automation training camp. In 2025, we are going to attend the AI agent training camp. The community and the training around the tool have been beneficial.

In Automation Anywhere, the logging process is manual. We have to manually log each instance where the bot fails or the progress of a task. Automating this through a new feature would help developers simplify their development process. That is my suggestion.

About a year or two ago, debugging was challenging in Automation Anywhere. If you had multiple task bots with a parent task and a child task, there were issues during debugging. Automation Anywhere took the feedback and fixed it in the next releases.

I have been using Automation Anywhere for over five years.

Most of the time, I do not encounter problems with the control room. On a scale of one to ten, I would rate it a nine, but I have had issues with IQ Bot. I would rate IQ Bot's stability an eight out of ten due to some service instability. For example, it sometimes fails to communicate with RabbitMQ. Automation Anywhere's control room is very stable.

It is scalable. Scalability also depends on how we code or develop the bots. We have 45 different use cases, and most of them are multi-bot, so I do not see any issues with the scalability. I would rate it a nine out of ten for scalability.

I would rate it an eight out of ten. Most of the time, when I raise cases for help with the Automation Anywhere vendor, I receive good help at the right time. However, sometimes I receive automated responses, which are not helpful and cause delays. Despite this, I generally get good support, so I can rate customer service an eight out of ten, but there is room for improvement.

Positive

I have used Blue Prism and Power Automate as well. In Blue Prism, logging is simple because it is automatic. Automation Anywhere is more snappy and faster in response. It also has inbuilt document automation, whereas Blue Prism does not have the inbuilt OCR capability. Overall, Automation Anywhere is a better solution than Blue Prism.

Power Automate is a very slow tool. If you have to open any flow, it takes a lot of time to load. This issue is not there in Automation Anywhere. It is more capable than Power Automate.

Currently, we have two control rooms. One is an on-prem control room, and the other one is a SaaS or cloud control room. We are using both.

The SaaS option is evidently easier because we do not need to manage servers, issues, or restart services. We prefer SaaS for these reasons.

In terms of maintenance, the platform upgrade from one version to another version is not difficult. We started with version 21 of A360, and we are currently on version 35. Most of the updates in the SaaS environment are automatic and happen during the night hours. Most of the time, we have not seen any issues. They went smoothly, but sometimes, there were some terminations and other issues. If those issues are also taken care of, it will be very smooth.

For the SaaS control room, there is not much maintenance. We are doing maintenance only in terms of the code. In terms of platform, we do not need any maintenance for the SaaS control room. For the on-prem control room, there is a lot of maintenance. Sometimes, the services go down, or the communication between the application and database server has problems.

We have seven to eight developers and three to four production support resources. Building a bot is not an easy process. It is a lengthy process. The duration depends on the use case. It can take from one month to three to four months to develop one automation.

We have a separate platform team that helps us in terms of the platform issues. We have a development team, and we have a production support team. So everyone has their own responsibilities and roles. 

We have about 45 use cases deployed in production.

I would definitely recommend Automation Anywhere. I have been using it for the last five years, and it is one of the leading RPA tools in the market.

Their community support is excellent. If we encounter challenges, we can rely on the community for help. There are ample training programs and an Automation Anywhere university to facilitate learning. The solution is reliable.

I would rate Automation Anywhere a nine out of ten. Some features, such as automatic logging, could be improved. It has the potential to become the best tool.

We have several use cases for Automation Anywhere. We have several processes developed for HR, finance, and our automotive business, so we found use cases for everyone. Finance would be the major focus right now. We have this GPS center where we are trying to build many automations because we are dealing with cash allocations and processing invoices.

The main challenge I was looking to solve with a GenAI process automation was finding the GenAI solutions that were presented, and it has a combination that allows integration with the GenAI process automation with test bots. I found it very useful to have a centralized place where everyone can go. Instead of opening multiple applications, we have someone just opening a single app, making the prompt, and all the work starts to be done there. We have many opportunities, especially in accounts payable.

Currently, we are using Document Automation with Automation Anywhere. We are still not using AARI, which is something we are working on. I just started using it, but we are already using Doc Automation. We have processes using GenAI to extract information from unstructured documents. We have been having huge results in a short amount of time, which is incredible. Document Automation has had a significant impact on efficiency and productivity for us. The project I was mentioning was completed in two weeks. Our DSO was being impacted because of the backlog. In a short amount of time, we were able to reduce it by 38%, which was incredible.

What I appreciate most about Automation Anywhere is the cloud version. It was a huge change and it's very friendly, very easy to use, even for citizen developers. We have a group of citizen developers and I find it very easy to teach and use. These features are actually now in the front of the line and releasing these features. Last year when AARI was announced for the first time, and now, what we are seeing, putting everything together, seeing everything together, it's a huge change.

Automation Anywhere has helped us deal with these challenges. In Doc Automation, we have this project where we had a huge backlog. As we were closing our fiscal year, we had this huge backlog that we needed to clean up. The business was preparing to hire 12 people to do that, and even though they were not sure they could handle it, we built the process to extract and do the entire process just in two weeks. We were able with a single person to clean the entire backlog, which gave us huge benefits.

In the age of GenAI, the biggest challenges for my company include changing the entire mindset. Users need to trust the solution and what is being asked of us is that we need to be able to show the value it is bringing. It's not just a matter of trusting the technology, we need to be able to show exactly what we are going to achieve by using this technology. 

For that, we need to have a proper framework that tracks all the benefits we are extracting from automations and shows them that this will actually take us to the next level. We are working with Automation Anywhere's value engineering team, and they are helping us build this framework, so we can show our leadership that this is the right move for starting to adopt this technology.

Automation Anywhere can be improved by working on the next step with GenAI process automation and the agents. This all deals with information we are receiving and acting upon. The next step would be more predictive, having predictive analysis and being more proactive in the way we are taking our actions. Instead of having an agent trying to look at where the best price is when I receive a request to buy something, we could have an agent that could use historical information to predict the best time to buy that product. In that way, we could have some predictability and start anticipating the right time to take actions for profit and lower cost reduction.

I've been using the solution since 2019.

We were using another solution before choosing Automation Anywhere. It was not actually an RPA per se; it was more a ticketing tool that allowed building some automations. The company had previously tried UiPath but found some issues in managing and supporting the tool. They chose Automation Anywhere, which was a perfect fit in the environment we were building internally. For citizen developers, the learning curve is much faster compared to other tools.

We could have a better integration. We have our development environment, and then we need to export that and then import it to the client. So this is a manual process. We would like to have a more automated process, integrated process, where we could have a pipeline where we could, from the production environment, push the version that we want to deploy to production. 

In terms of version control, there are some improvements that can be done there. It would be nice to have more actions and more tools that allow us to have a better release control and showing all the features that were launched on it. 

Having AI right now, it would be nice if we could also automate part of the documentation process. That's something that is possible. Nowadays, we can send a quote to AI and just ask it to explain this or build me a document explaining this code. There is some work that can be done there that can improve the deployment that we are doing through production to ensure that we have everything documented, and have all the version control in place. 

Regarding pricing, setup costs, and licensing, we don't have the license for the enterprise that allows us to build the agents. This is something we need to work on. The first version would double our cost. 

We need to work with our business, which is why I'm working with the value engineering team. To get that type of cost approved, we need to be able to show all the benefits we are seeing from our automation. Automation Anywhere could try to come up with a better solution for having this framework that's easy to implement and maybe integrate into their own products so we can easily extract all the values from the automations. We need to be able to show data at four different levels because every level of leadership wants to see the data differently as they have different goals.

Regarding API, we are not using it currently with Automation Anywhere as we don't have a license yet, so it's still a work in progress. We found many opportunities and just need to work with the business, build a POC, and then work on having access to it.

AI governance is very important in our company. We need to take care about securing our own information as we are a private company, so there are many aspects we need to address. We have an AI council in our company that ensures we are using the proper tools and have contracts signed to ensure data privacy and security.

We received a presentation of the COE Manager. We found it was not filling all the gaps we were looking for, so we are not using it currently. We have another solution. We have been using the information we are extracting from our automations and bot metrics. We are extracting that into a simple database and crossing it with control room APIs to get information about our executions. We built this lake house with a model that automatically extracts this information and builds our Power BI reports.

I'd rate the solution eight out of ten.

I use it for a variety of shared service applications. It helps manage the volume of processing and handle many incoming ticket requests. I also utilize it for invoice processing, aiding AR collections, and some reporting. There is quite a variety of applications for Automation Anywhere.

I like the web-based development and the control room interface, which is robust and works well. Importantly, I experience fewer errors with finding screen elements to interact with when compared to other automation software. 

Automation Anywhere presents fewer maintenance issues. 

The built-in features, such as the connector builder and AI development tools, are easily accessible, keeping the software up-to-date. 

Before joining, I observed it to be a robust program with immediate visible benefits. I had fifty bots running, effectively demonstrating their workload. The hard parts, like recognizing ROI, building a backlog, and setting up internal infrastructure and governance, were already completed. Having done this elsewhere, I appreciate these accomplishments.

There are a lot of good built-in features like the connector builder. The AI aspects are very good. The software is keeping up with the times and I appreciate the new features they add.

It's easy for new users with no experience. You can learn quickly. You can also use pre-built packages that allow you to build a bot without much experience. There's Automation Anywhere University to assist as well. All of the tools are there to build a very robust robot. There is a learning curve within development. However, if you already have basic programming skills or a basic understanding of how computer science works, then it's fairly easy to build the bots that you need and can incorporate advanced logic, looping, variables, and things like that. If you understand those concepts, then it's not hard at all.

We have integrated other tools or applications with Automation Anywhere. That's one of the things that RPA is really good at. I couldn't say I've integrated other applications with Automation Anywhere so much as Automation Anywhere with other applications. We're using a lot of external vendors and automating processes for those external vendors that were problematic since they didn't integrate well with others.

The main request I have for Automation Anywhere is to focus more on technical demonstrations. They do extensive marketing and explanations of new technologies, which are great - however, often less technically focused. Common use cases are frequently repeated, such as loan processing and order fulfillment. I would like to see better and more technical use cases for the AI features, showing how to build them instead of repeated general examples.

I have used the solution for one year.

It is rock solid. Stability is great. I have never had any concerns about downtime or other issues.

The software is very capable. I am small compared to others, however, as a higher education institution, I'm probably one of the largest as a whole. The software can scale as far as I need, with no limit other than the investment of money, development time, and effort.

Initially, it took me some time to reach the right team for help, however, the support was knowledgeable and resolved the problem fairly quickly. Although it took a little over a week due to the tricky nature of the issue, I am generally satisfied with the support and have no significant concerns.

Neutral

I have used UiPath previously. I like Automation Anywhere better.

The initial setup was easy. It took me about a week or two to understand how to use it, and that's being generous. The concepts are straightforward and it's very similar to UiPath, beyond a few differences.

We haven't needed to update to a new version. The major update from on-prem to cloud was done before I came. 

The more minor upgrades were painful, yet not at all due to Automation Anywhere. ERP updates and things like that required us to test every bot. None of that was a fault or a problem with our Automation Anywhere. The rest was relatively smooth and straightforward, and the control room updates were relatively smooth and straightforward. This last update, we had a little bit of a hiccup. However, working through support, we got a workaround until the fix can get into place.

There is some maintenance needed on the bots. That's not the software's fault. The maintenance effort is quite low compared to what I was used to. 

Pricing is fine. Renegotiating our contract was challenging, however, I have a new salesperson, and I am excited about working with him.

I'm an Automation Anywhere customer. 

I have spent the last year getting a handle on Automation Anywhere, bringing five years of experience with its main competitor, UiPath. The opportunities for AI are boundless, and I am working heavily with the hospital to identify use cases. I am incorporating AI in invoice processing to extract data correctly and for image preprocessing. 

Benefits form transactions, like enrollment forms for healthcare and dependent change forms, are the next focus. 

I have yet to use Copilot, although I do have a use case that I'm hoping to build out.

In terms of seeing the benefits to Automation Anywhere, this particular job had already been using it for five years before I came. So the benefit had already been realized, and it was already a fairly robust program. I could see the benefit the first day I started. We already had 50 bots running, and it was very easy to see all of the work that they were doing. The hard part had already been completed in terms of recognizing ROI and building out a backlog of work, and having the infrastructure and the governance internally set up was already huge. I've done all those things before in other employers, and that takes significant time, a couple of years, to do it properly. Since that was already done, I could just hit the ground running, and we could just build more bots and make the bots that we had more robust.

I rate the product eight out of ten.

One of our use cases in our organization is automating our manual data processing tasks that previously required significant human involvement. We use Automation Anywhere to process data where users had to extract data from multiple Excel files, validate it, and then upload it to our internal system.

Using Automation Anywhere, we significantly reduced the processing time, which improved our data accuracy and freed up employees to focus on higher value tasks.

The best feature we rely on most in our daily operations is the Control Room in the automation process. It involves unattended bots and an error-handling mechanism. The Control Room allows us to monitor bot execution, track failures, and manage workloads centrally, which is critical for our production stability. It is the feature we rely on most in our day-to-day work.

Automation Pilot measures our ROI rate and effort saving, evaluates our ease of development and maintenance, and identifies our technical and operational challenges. It simplifies high-volume processes and rule-based processes such as data entry, report generation, or Excel to system uploads. It is mainly used for simplifying processes for us.

One area for improvement is the learning curve for advanced automation, especially complex error handling or integration. Debugging could be more intuitive. Additionally, pricing and licensing could be improved to make it easier for new customers to understand the cost structure.

I have been using Automation Anywhere for the last two years.

We have not seen much downtime. Sometimes with more traffic, it may show minimal issues during upgrades or bot changes, but these are usually related to bot logic rather than the platform itself. Overall, it is reliable for our production workloads, and we have rarely seen downtime.

Automation Anywhere scales well as we have increased the number of bots and processes many times without major performance issues.

We contacted customer support due to a few queries. They are friendly and knowledgeable, ready to help within a few minutes or within 24 hours. However, they are sometimes limited by different time zones.

Neutral

A similar solution to Automation Anywhere which I have evaluated before is UI Path. I used it for one to two months, and it is another famous RPA tool. After evaluating UI Path and Blue Prism, I decided on Automation Anywhere.

The initial deployment is easy because of drag-and-drop functionality without needing much coding knowledge. It is straightforward for employees who are not very technical. The setup has guided instructions and clear documentation which helps make it simple, taking about one to two weeks for a basic pilot setup.

We required three employees to deploy it.

Using automation saved us a lot of time. With Selenium, it required a lot of technical knowledge and was time-consuming. After switching to an RPA tool, it became much easier with drag-and-drop functionality, saving time. Automation Pilot helps measure ROI and effort saving.

UI Path is another RPA tool I have used and is known for a friendly UI and enterprise automation. I appreciate the RPA tool in UI Path.

I would rate this product an 8 out of 10.