Automation Anywhere Reviews

My use case involves day-to-day work automation in document handling, as I am from an organization where most of the work relates to documents, specifically unstructured data. We are utilizing this document automation feature in Automation Anywhere predominantly for handling this unstructured data. That's one kind of use case for me. 

Secondly, report generation is crucial since the finance team needs to generate lots of reports in a day or week, which involves integration with SAP as well as Salesforce. These integrations also have automation in place, but work mainly happens in Salesforce and SAP, and at the end of the process, a report is pushed to their department head for further validation. 

The use case of document handling is complemented by a dedicated help desk team that manages customer support using an engineering ticketing tool, where they use Automation Anywhere for logging tickets and updating the status on a timely basis. So, those are the main use cases for us of Automation Anywhere.

Document automation has notably reduced manual effort. In a day, we process at least 100 to 150 documents, so manual effort would take a day or half a day. However, since implementing Automation Anywhere, the amount of manual effort required has significantly decreased. There are validations to perform, but they only need to spend a maximum of one or two hours on validations. If there's no validation needed, it could take zero time. Thus, in terms of time savings, we consider this a significant improvement. 

Regarding cost savings, we had a dedicated help desk team that initially had 10 to 15 employees, but after implementing automation, almost all ticket logging and updates have become automated, reducing the need for manpower for these activities.

The improvement I have seen with Automation Anywhere particularly stems from the transition from IQ Bot to DA, which was a significant step in unstructured document handling. The amount of processing and accuracy has increased significantly with the introduction of document automation. Furthermore, the newly introduced agent-based automation feature holds promise, although we have not directly worked on that as a project yet.

The best features in Automation Anywhere include document automation, which has replaced IQ Bot, which was challenging to manage. We recently switched to document automation that comes with the bundle. It is a good feature because earlier, we needed to purchase a separate license for IQ Bot, but now the enterprise license includes the DA license. This eliminates the need for an additional license for document automation. 

Additionally, there is enhanced integration with AI and ML, leading to significant reductions in the workload for processing unstructured documents. The time taken and accuracy have improved greatly with DA, and the recent introduction of agent-based automation allows us to develop our own LLM or any agent that can integrate AI with standard automation, making decisions autonomously and yielding better results instead of relying on a time-consuming manual effort.

Even a non-technical person can easily understand what the features do and how to utilize them. I am not talking about going to the core level of automation, just being a citizen developer kind of thing. People can understand the features more easily, and as compared to others, Automation Anywhere has a better user experience.

In Automation Anywhere, while the user interface is top-notch and doesn't require improvements, the main issue I identify is that the cost of the enterprise-scale license and add-ons can be a barrier for small businesses. 

Additionally, users sometimes report performance challenges with large datasets and stability concerns due to frequent version updates. 

The basic features are acceptable, but advanced tools often require deeper technical expertise, which can slow adoption. Additionally, some users experience delays in customer support for complex issues. Despite these challenges, Automation Anywhere remains a robust platform for organizations seeking scalable and intelligent automation, and refining these aspects could further enhance its accessibility and reliability.

I have been working with Automation Anywhere since 2021, so it has been four years.

I would rate stability an eight out of ten.

Regarding scalability, I would rate it an eight out of ten. It is being used in multiple departments.

Maintaining bots is an ongoing process, as creating a bot doesn't mean it's finished; we need to make improvements as processes change. Generally, this maintenance occurs quarterly or twice a month.

I evaluate their technical support as the best in the industry. However, there have been instances of delays in getting responses or proper resolutions. Nonetheless, they have the best technical support team, and we have not faced significant issues in this area aside from a few small instances.

Neutral

Currently, I mainly work with two tools: Power Automate and Automation Anywhere, and I see a significant difference in the user interface between them. Power Automate is more challenging to understand the features. Functionality-wise, there are big differences, but understanding the nature of the tool, how it works, what features it has, and finding specific actions for particular tasks is much easier with Automation Anywhere. It comes with many good features, though it does come with a price. Nevertheless, I find Automation Anywhere is a better option in terms of features compared to others. There are performance mismatches, especially concerning execution time, when comparing with other platforms. 

From our experience in POCs, we noted that document processing works better in UiPath with limited time, whereas Automation Anywhere has a longer execution time despite similar accuracy. This marked difference resonates when comparing these two industry-leading RPA platforms, where, while performance might differ, the features of Automation Anywhere appear unmatched.

Its deployment is complex on-premises. We need to have our own database. Cloud deployment is straightforward. Everything is handled by Automation Anywhere, so you don't need to worry at all. 

On-premises setup requires maintenance, whereas cloud deployments don't require maintenance. You don't have to worry about upgrades with cloud deployments, whereas an on-premises setup requires a few things. You need to consider hardware maintenance, especially if it's a bare metal infrastructure. In cloud scenarios, you only need to consider licensing and database maintenance.

Bot maintenance depends on the changes in the process.

In terms of pricing, it's not at all cheap, and that's a concern. The licensing cost is very high. While I don't know the exact prices of other tools, Microsoft offers the lowest pricing for its RPA platform compared to UiPath and Automation Anywhere.

The Co-Pilot helps increase productivity to some extent, as it functions similarly to an LLM. If we provide an input, it processes that and gives an output. To create automation, we simply need to tell Co-Pilot our requirements, expected input, and desired output. We can provide a use case or just a skeleton of an automation, and it essentially creates an end-to-end flow. However, we must customize it since we cannot straightaway use that automation and expect accurate results. We need to perform some adjustments before a proper end-to-end execution. I don't consider it a tool to rely on extensively at the moment, but it's an interesting tool.

I would recommend Automation Anywhere. It's the best in the industry in terms of functionality as well as user experience. The only drawback is the cost. It's not ideal for a small business. From the functionality, features, and scalability aspects, it is great. 

Overall, I would rate the solution as an eight out of ten.

I see opportunities to utilize AI in banking, mainly check validation and customer churn prediction. Additionally, my work with a Pharmaceutical focused on R&D and supply chain presents further opportunities for AI implementation.

For each full-time employee, we can deploy one bot, automating approximately 75 percent of their tasks.

Automation Anywhere makes tasks more cost-efficient.

Automation Anywhere enables us to achieve a 90 percent compliance rate.

For organizations with technical teams, Automation Anywhere serves as an excellent tool.

The learning curve is generally beneficial, especially with the rise of remote learning opportunities. However, businesses may find the transition challenging. Automation Anywhere is a valuable tool for technical teams, although it currently lacks generative AI capabilities like those offered by OpenAI and Azure. While RPA continues to evolve, it remains a strong asset for those with technical expertise.

Non-technical personnel can be trained to use Automation Anywhere in approximately two weeks. The training involves a standard checklist, a knowledge transfer session, a reverse KT session, and supervised practice. This approach ensures that individuals are fully prepared to use Automation Anywhere effectively within two weeks.

Our automation and AI strategy prioritizes delivering immediate value to customers. We begin by identifying and addressing their most pressing issues to demonstrate the benefits of Automation Anywhere. This approach allows us to establish credibility and build strong customer relationships, paving the way for tackling more complex challenges later on.

In the six months since integrating Azure with OpenAI, security teams have granted initial approval for using generative AI, leading to productive discussions on its implementation.

I have worked with the core banking system, which is fully integrated with Automation Anywhere. This includes call management, voice integration, and check validation using OCR scanning. Through this system, the entire core banking process is end-to-end and automated.

The integration is successful, demonstrating consistent accuracy rates exceeding 80 percent. Utilizing Automation Anywhere OCR scanning has proven effective and beneficial for our operations.

Automation Anywhere is easy to upgrade.

The OCR feature in Automation Anywhere is the best I have encountered, even better than Google. 

The initial cost of Automation Anywhere, including license fees and integration costs, is high. It is challenging for business users to operationalize the tool independently. Improving features linked to Gen AI and data processing could reduce dependency on ETL processes, allowing more tasks to be handled within Automation Anywhere.

Although Automation Anywhere is a GUI-based platform with drag-and-drop functionality, non-technical business users struggle to implement it due to the complexities of operationalizing automation within a business context. While a technical user can bridge the gap between the platform and specific business needs by collaborating with domain experts, non-technical users lack the understanding to effectively utilize the platform's features, resulting in a low success rate for independent implementation.

I have been using Automation Anywhere for six to seven years.

Automation Anywhere is stable.

Automation Anywhere is highly scalable for both horizontal and vertical expansions.

Customer service is good. Our internal COE provides support, and if needed, Automation Anywhere engineers are involved directly.

Positive

Previously, I used Blue Prism and Watson. Watson was primarily for the healthcare domain.

The initial deployment of Automation Anywhere is straightforward and can be completed in one week, assuming prompt support from the infrastructure team. The only potential delays stem from internal bureaucracy, not the tool's limitations.

The initial setup and licensing fees are high, and although it saves costs in the long run, reaching the break-even point can take at least six months. This means an initial investment may not yield returns for a year, which is often not feasible due to budget constraints. To address this, we offer amortization options, bearing the initial cost to help clients get started and then transitioning those costs into ongoing implementation support. This approach allows us to win contracts despite the high initial investment.

I would rate Automation Anywhere an eight out of ten. While it's a robust tool, costs could be more competitive.

Automation Anywhere requires a dedicated maintenance team, with a recommended ratio of ten technicians for every hundred users, to ensure optimal performance and stability.

The automation team handles bot maintenance directly, eliminating the need for a separate maintenance team.

Our Automation Anywhere use cases primarily focus on streamlining regular business processes by automating repetitive, time-consuming tasks. While direct FTE (Full-Time Equivalent) savings are not always the primary metric, the true value lies in enabling users to redirect their time toward higher-value, strategic activities.

The use cases are largely centered around the transportation domain, including:

• Warranty tracking and claims

• Logistics operations and coordination

These automations improve efficiency, ensure consistency, and support compliance while freeing up human effort for tasks that require judgment, analysis, or stakeholder interaction.

Automation Anywhere has brought measurable improvements to our organization by automating repetitive and time-consuming tasks across various business functions. The primary benefit has been time savings for employees, enabling them to focus on more meaningful and high-value work rather than manual, routine activities.

While the impact is not always quantified through FTE reduction, the platform has enhanced process efficiency, accuracy, and overall user productivity. Automations have helped reduce errors, improve turnaround times, and ensure consistency in daily operations.

Overall, Automation Anywhere has contributed to building a more efficient and scalable operational environment, aligning with our goals of digital transformation and continuous improvement.

What I appreciate most about Automation Anywhere is the interface, and it is very specific on what to use and where to use it. That is the most interesting part for me to consider. Automation Anywhere has improved my company significantly; earlier we were dependent on the client installed on local machines, but now it is completely web-based, so we don't have to worry about having a dedicated VM. We can connect and access the browser from anywhere. Rather than having a dedicated machine for every developer, we can have a shared machine so that based on shift basis we can use the same machine for multiple persons. That is an interesting feature which was not present in the older versions.

The advanced features such as document automation are helping tremendously, mainly in reading handwritten information and stable information. That has helped us significantly to extract the required data from renewals and some unstructured documents.

The primary challenge we aimed to address using AARI and Automation Anywhere 2019 was automating decision-making based on unstructured, free-text information-traditionally handled by operations teams. While earlier automation efforts managed to streamline parts of the process, manual intervention was still required for reviewing and routing free-text data. With AARI, our objective is to eliminate this dependency and achieve a fully autonomous process without human interruption.

In leveraging AARI and IQ Bot, the most significant challenges for our team lie in understanding the product capabilities and deploying them effectively in real-world scenarios. It’s not solely about training or online learning resources, but about applying the technology pragmatically and successfully within our environment.

At this stage, Automation Anywhere has only partially helped us overcome these challenges, as we are still in the exploratory phase with AARI in the context of document automation. While we’ve seen progress toward our automation goals, the full potential is yet to be realized.

One area where Automation Anywhere has shown promise is in AI governance, which is a critical requirement for us-especially in document automation and AI-powered workflows. The platform’s governance features help us ensure data integrity, traceability, and compliance in how information is processed and stored.

That said, there remains room for improvement, particularly in the clarity around AARI infrastructure requirements. Before fully adopting the solution, we need better insights into what infrastructure is necessary, any additional costs involved, and the level of support required. Understanding whether our existing environment can support AARI or whether additional investments are needed is essential for effective implementation.

I have been using Automation Anywhere for nine years.

We utilize Document Automation in one of our current processes with Automation Anywhere, but if we would to use any advanced features, it is very restrictive to use it in on-prem. We have to enable the cloud. When we say cloud there will be many red tapes, security wise, and it takes considerable time to get approval for anything from security. It would be beneficial if we had all those latest features enabled in the on-prem so we don't have to go through these hurdles. We worked together with Automation Anywhere to get security approval to enable the cloud environment.

I have not measured the time saved by using Document Automation and document processing extensively, but there are savings from the use case standpoint. The real-time saving is in decision-making and removing human dependency. When we achieve that, then I will be able to confirm the true savings.

There are additional things that Automation Anywhere could do to make it a 10; they need to consider the implementation perspective. It's not only about the features and latest tech, it's also about supporting that in the existing infrastructure and what else we need to consider. All those things will help them to stand as a front runner compared to other tools we have in the market. On a scale of 1-10, this solution rates between 8 to 9.

We have use cases for Automation Anywhere in underwriting claims, HR, IT support, and various other areas. It's mixed. 

We completed our first document automation POC this year with Automation Anywhere. We don't really use it extensively yet. The use case we were trying to use it for did not work that effectively, however, that is probably more of a use case identification and selection issue. 

We were trying to apply Automation Anywhere to a catch-all contract-reading program. There were no good requirements, and we simply wondered if it could read the contract. While it could read contracts, we didn't have good planning for what to do with the information once we created it. We didn't have the human loop elements set up for exception handling at that time, which made it challenging.

Automation Anywhere has benefited our company as we've been able to process thousands of transactions daily through various automations that distribute work, classify work, and handle claims, doing preliminary work for the finance team. When an adjuster first sees it, they don't have to access multiple systems to gather information because the automation has already completed that task. It has been really useful for traditional RPA, which remains our forte.

What I appreciate most about Automation Anywhere is how easy it is to use and test, particularly the debug feature. I've been doing considerable development this year. It has been easy to put together looping and if logic. 

Automation Anywhere could be improved by staying more current with Microsoft products through packages. There have been challenges with their email package. For a long time, they didn't have an effective one, and with new Outlook releases changing how Microsoft handles emails, the package hasn't been updated to accommodate these changes. It still uses old, deprecated Microsoft components that have an end date. 

There have also been struggles with other Microsoft suite applications, such as SharePoint. They moved from their old REST to a graph API, and the packages aren't configured to accommodate that out of the box, requiring the use of generic API commands instead of the out-of-box packages.

I have been using Automation Anywhere in the company for six years.

Automation Anywhere helps overcome challenges with decent sales representatives who make calls on a cadence, and we can set up meetings easily. They provided technical architecture consulting for a few hours with some of our leaders.

I didn't use another solution before choosing Automation Anywhere. Currently, we are also using Microsoft Power Automate extensively.

The deployment was fine. We had to get some servers set up to deploy some service accounts created to have the bot runner licenses and set up some users in the control room. It really wasn't that complicated.

For what we have in the traditional RPA space with Automation Anywhere, the pricing is good. The licensing hasn't caused any concerns. I'm not familiar with the pricing of the agentic features as we don't have them yet. For the traditional functionality, it has been feasible.

We considered UiPath six years ago before choosing Automation Anywhere. I didn't personally evaluate UiPath as that was before my involvement. Automation Anywhere is more robust and functions more as a platform for integration, embedding, and orchestration. Power Automate is faster to set up and cheaper for our current uses. It doesn't necessarily work better with Microsoft products than Automation Anywhere does.

The main challenge we were trying to solve when implementing Automation Anywhere was entering the emerging space six years ago. Currently, we're determining our path forward with agent process automation and AI. We have an AI council and are still determining where it fits into that picture.

In the age of agentic AI, our company's biggest challenges include getting buy-in and understanding across the organization. All decision-makers and stakeholders need to understand what's possible, what competitors are doing, and how the industry landscape is changing. There aren't necessarily challenges with the software itself. It requires funding and getting people who make decisions to see the vision.

We don't have the AI Agent Studio feature of Automation Anywhere. AI governance is extremely important in our company and has been somewhat of a blocker. We've been working to form a council and determine how our company will use AI, which remains an ongoing process.

We don't have AARI for autopilot capability and have never utilized Automation Anywhere COE, Center of Excellence. We are deploying Automation Anywhere to the cloud. We aren't using API with Automation Anywhere yet, mostly focusing on RPA, though we're considering API usage.

I would rate Automation Anywhere an eight out of ten overall.

I am trying to solve data challenges with Automation Anywhere. Not all data is good quality. This presents a challenge for automation, which is important.

Automation Anywhere has impacted our efficiency and productivity in a very positive way since we are shutting down a very manual process. 

Automation Anywhere has helped my company with APIs. We are currently in a project to create APIs for our core banking service and other transactional systems, migrating from another integration technology to API. We have measured the time saved by using document automation with Automation Anywhere, and it amounts to about five hours.

We have used the APA. It's helped us achieve some automation. We're working on a project now, which requires us to make APIs, and we're using this for that work.

We use the document automation capabilities. We can optimize about three or four people who previously performed the tasks manually. This is just the beginning of the impact we see, however, it's a significant impact for us. We've saved about 500 hours so far.

I am unsure how Automation Anywhere can be improved.

Integration with other platforms may prove to be very interesting for us and others.

I started using Automation Anywhere last year. We are currently in the setup phase for our solution and need to move to production. It's very recent, as we discovered it at the end of last year.

Before Automation Anywhere, we were testing other solutions including Microsoft and Oracle, and currently we are testing Data Stimulus.

The deployment is ongoing. It's not difficult. You have all of the information you need to implement successfully. 

The pricing, setup costs, and licensing for Automation Anywhere are good. It's more of a challenge for us to get all the value that the platform can provide. It's not very costly; it's a fair price.

The main differences between Automation Anywhere and other tools are in their focus. For example, we need many partners to make good things happen with other tools, but with Automation Anywhere, it works very well.

In the age of agentic AI, the biggest challenges for me and my company come from people not being open to this technology. In financial services and traditional banks, people are very cautious. They need extensive testing and need to see the technology working to understand its advantages. AI governance is very important to me and my company as many areas are inquiring about AI. Without governance, we would be in chaos.

The AI in the studio and the integration from all the AI and other platforms is very interesting, and it's a very good opportunity for us now. 

We do not use the COE just yet.

On a scale of one to ten, I'd rate the solution a nine. I don't know all of the solutions. I only really know Automation Anywhere, and so it's hard to compare it against all others. 

We are still in the relative infancy with Automation Anywhere. We still use mostly RPA bots and haven't quite gotten to the Agentic Process yet. We are hoping to upgrade our platform to the Enterprise platform this year, so we are still at the beginning of the learning curve in the RPA bot-building stages. We have a couple of Co-Pilot projects going on currently, but we are still trying to get the process owners to buy in.

The main challenge we are looking to solve with Agentic Process automation involves processes that work specifically with call center operations. This includes agents taking calls, managing cases, working with ServiceNow, ticket handling, and similar tasks. Agentic Process automation shines when people create cases and tickets flow in and out of the system, but a human isn't needed to process most of that because it is all being captured by the computer during intake. Saving time working on the phone, gathering information, and handling ticket information makes APA a huge game-changer.

In the age of Agentic AI, the biggest challenges for me and my company involve adoption. We are still in the infancy of process automation, so currently, it is just getting the stakeholders to buy in. Automation Anywhere has helped me with that. Our company has looked at different software vendors, and Automation Anywhere is worlds apart from any other offering. The platform itself is intuitive and easy to use. I have even mentioned to people who aren't developers or very computer savvy that they could pick up Automation Anywhere and just get started.

I have really loved all of the new Agentic Process automation pieces from Automation Anywhere that are being introduced. They are announcing new features at AA Imagine, and it has been fantastic to see all of the amazing innovations. I am really hoping we can get to that Enterprise platform this year so we can take advantage of the APA capabilities, as there is groundbreaking, industry-changing technology happening.

It is difficult for me to suggest improvements for Automation Anywhere because it is such a fantastic product. We have looked at competitors, and there is nobody that holds a candle to Automation Anywhere.

It is challenging to specify needed improvements because there is so much functionality we are not taking advantage of yet. We haven't been able to utilize the full product offerings, which makes it difficult to suggest specific improvements.

One of the things that has gone very well is the control room itself. The control room itself is easy to use. One area that could potentially be improved is adding additional widget capability within the main dashboard in the control room itself.

We have been using Automation Anywhere for about eight years.

It's been great. It's been flawless. We've had great integrations into Genesys and ServiceNow. Deployment has been wonderful.

It is fantastic. It has been great. It is perfectly priced for the quality received. When paying for quality, that is exactly what you get.

We considered UiPath and Blue Prism before choosing Automation Anywhere. ServiceNow has an RPA platform, but it was not suitable for our needs. The main competitors we looked at were UiPath and Blue Prism, but Automation Anywhere was exactly what we were looking for.

I believe Automation Anywhere could help achieve our automation goals, but we haven't reached the APA stage yet, as we are still in the RPA stage. There are numerous use cases we could implement.

AI governance is important for my company in general. Having governance in place ensures things work out properly and stay aligned. However, that part is managed by our product manager. 

We have several copilot projects in development, but we are not using Automation 360 AI yet. We don't use Automation Anywhere COE yet, which is another offering we hope to invest in this year. I am not utilizing document automation in current processes, which is another capability we hope to get buy-in for this year.

I would rate Automation Anywhere a ten out of ten.

Get manual tasks done by automations wherever possible. For now, we only use task bots. We use them across whole EMEA at RICOH for different departments like: Business Services, SCM, Annuity & Services, Data governance, Finance and Sales. When I joined Ricoh, there were 30 processes in production and now we scaled up over 50 processes in production and counting.

By implementing Automation Anywhere, we wanted to get rid of the mundane tasks. They are better to be carried out by bots so that the employees can focus on tasks that need human decisions, not repetitive tasks. We also wanted better customer satisfaction.

We also have an email automation where people can write emails to us 24/7, and we create service requests inside Siebel. It is an Oracle app. 

With all process in production so far, we reduced the manual effort which led to more satisfaction by employees to get rid of the mundane tasks and focus more on tasks which need human decisions. Especially for our Annuity & Services department we have a quicker response time, and this led to more customer satisfaction.

Automation Anywhere constantly bringing new features in their product. Which will open more possibilities for automation out of the box.

The integration of coding languages like Python, JavaScript an VB Script will allow to extend the capabilities.

The bot store is also a good point to explore pre-built automation to integrate in your tasks.

To keep yourself up to date they provide Skill Booster learning trails for the new features and product updates.

The website has a lot to provide, but with this whole variety of information it is hard for me to keep track and navigate through.

AI agents need constant improvement, but this is by the nature of AI.

We had a use case for handwritten documents, which we were not able to extract safely, so some improvements on document automation would be great.

I am using Automation Anywhere as a developer since September 2021, so for almost 4 years now.

It is stable. I would rate it a nine out of ten for stability.

I would rate it a nine out of ten for scalability because we can use the workload management feature.

We have approximately 20 people using this solution.

I would rate their support an eight out of ten.

Positive

Prior to Automation Anywhere, we were doing almost everything manually. We started with Automation Anywhere version 11 and later migrated to A360.

We have a separate team that handles the integration and setup. We are still on the on-premises version of Automation Anywhere. We are not using the cloud version. We have virtual machines running for us developers. We have a development environment where we use our own dedicated VMs. We develop automation on these VMs, and then we push it through the UAT and the last life cycle for production.

As far as I have heard from our team, they said it was easy to implement.

We started with version 11 of Automation Anywhere back in 2019. When I joined the team in 2022, we were migrating from version 11 to A360. I directly started in the migration phase where I could help with my fresh knowledge, because I was one of the first ones certified in A360.

Our central RPA team, which handles resources, currently consists of five people. I am not sure how many people from the service provider are involved, as they handle on-prem resources. On our side, we have five people pushing these things to production. As a developer, not much maintenance is required.

I am not involved in the pricing, but based on what I hear from our central RPA team, it is not very expensive; it is also not cheap. Its price is in the midrange.

We are not using the AI tools from Automation Anywhere, but we have created some of our own modules, which we are triggering in combination with Automation Anywhere in Python scripting language. We are using this combination for text analysis and problem descriptions from our customers. We are getting the sentiment score to categorize these service requests so that our agents can handle them better. We will, for sure, investigate if we can use Automation Anywhere's AI capabilities in the future.

I am responsible for showing and teaching new joiners how to work with Automation Anywhere. We also have some new citizen developers. We have asked different departments if they have some people on their team who are interested in this. They are not professional developers like me, but I teach them the basics. I also recommend they join the citizen developer training provided by the Automation Anywhere University. They take that training first, and then we do in-depth training tailored to the RICOH processes. It takes them three to six months, but it also depends on how much time they can spend on the training because they also have their regular work.

If you start using Automation Anywhere I highly recommend the Automation Anywhere University platform to start with the learning trails.

These are focused on three roles: Automation Lead, Automation Developer and Citizen Developer.

Also, great content on the Skill Boosters which will give you in depth training on a particular topic.

To scale your automation journey, good practice is building central tasks like “switching a responsibility” in Oracle with proper error handling that not every developer needs to implement these by his own. With these generic central tasks, it will also save time in terms of maintenance.

For any questions you might have, you can ask them in the Pathfinder Community where you get answers from Automation Anywhere’s global community of Pathfinders.

For companies starting new process automation implementation, I would advise not to tackle the largest processes at the beginning. Start with small ones to track benefits and demonstrate to the board what process automation has achieved in a short time. In the past, we tackled larger problems first and spent one or two years getting them to work end to end as expected. This was not the best strategy.

I would rate Automation Anywhere an eight out of ten.

We automate many tasks in our college laboratory using Automation Anywhere. We offer a course on Automation Anywhere. Students add it and complete many jobs using our lab systems. Automation is the future of technology. We want our students to have its knowledge. As a professor, I teach my students how to use Automation Anywhere, and we build many things for them.

Automation Anywhere saves cost and time. It helps to minimize human labor.

Automation Anywhere is very easy to learn. I learned it by watching video tutorials and documentation. It was easy for me. It took me a week.

For integration, everything is available inside the Automation Anywhere software. We can integrate it by using extensions or plugins. We have integrated it with Microsoft 365.

Automation Anywhere has made us more productive. No data got leaked from our software, and it is safe and secure.

Screen scraping is easy. I can easily collect data from any website using Automation Anywhere, creating and saving that data in an Excel or CSV file.

For the tasks that I do repeatedly, I can record processes using Automation Anywhere. I record mouse and keyboard actions and create a workflow for those activities. This minimizes my workload. The recording option is very useful. 

It has AI-powered capabilities that are very beneficial to me, along with significant analytical and reporting capabilities. It provides real-time data.

Logging into Automation Anywhere takes some time. I use it frequently, and each login currently takes some time. A reduction in this time would be helpful. When we enter the automation tool, it sometimes takes a while to refresh the page or perform drag-and-drop actions. Other than this, I am satisfied with Automation Anywhere.

I have been using it for more than one year.

It is one of the most stable and reliable RPA platforms. However, the stability also depends on deployment, system configuration, and use cases. If the UA of any application changes, the bot may fail unless updated.

I would rate it a ten out of ten for scalability. It can support thousands of bots at a time.

We have 5 departments in our college using Automation Anywhere in the laboratory. A single class contains about 138 students, and in a department, there are up to 10 classes.

Their support is very useful. If any doubts arise, they clear them and provide training. We get good service from Automation Anywhere. 

We also have a good knowledge base and a large community forum. If I have any doubts, I can ask and get answers from experts. We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere. 

Positive

I have used UiPath. Automation Anywhere is a better and easier option. It is powered with AI features, producing intelligent bots. We can generate more processes using Automation Anywhere. UiPath is more user-friendly, but Automation Anywhere has IQ Bot which is very useful for us.

Its deployment is easy. Usually, we sign up for the cloud and choose a subscription plan. We then set up our control room and configure our bots. We develop and deploy them directly from the cloud. It is easy for us.

Automation Anywhere does not require any maintenance from our side, but the bots require a little bit of maintenance. We spend almost an hour on bot maintenance. We see how it is working. If anything goes wrong, we get informed and we then check it out. If there are any errors, we might have to spend more time, but in general, one hour per week or 15-20 minutes daily is enough.

In our lab, we buy it at a monthly price and offer it to every student. The students using it give some amount to us. As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent. Our lab monitor collects this data and gives it to us. We calculate and give the final result to the principal of our college. 

It saves us a lot of time.

It is affordable for us.

Automation Anywhere is good. It is perfect to use. The students like it a lot, and it helps with so many purposes.

I would recommend Automation Anywhere to others. It has good scalability and stability. Bots are resilient and reliable. We can easily integrate it with the cloud. Automation is the future, and Automation Anywhere is the best.

Overall, I would rate Automation Anywhere a ten out of ten.