Automation Anywhere Reviews

I have been using Automation Anywhere for the past 1.5 years to reduce manual efforts that we incur every day in our cloud environment.

We are using Automation Anywhere in AWS. We basically receive a few reports from multiple vendors every week and use Automation Anywhere to check if the files have arrived or not. If the file is not available by the expected timeline for each vendor, we need to send an SNS notification to them to trigger that, because if we do not receive that, our subsequent pipelines would fail.

We have some vendors that upload certain reports every week from Monday to Friday. We have close to 29 external vendors uploading all such reports to us, and we need to make sure that the report is available there. Using Automation Anywhere to assume a temporary IAM user, which is session-based access, ensures that the file is available there.

My use case emphasizes that Automation Anywhere has seamless integration with AWS, especially in terms of sessions.

We are still exploring new use cases where we can fit Automation Anywhere into handling certifications, recycling, or if we design a format of incidents with so-and-so user, so-and-so account, so-and-so role, and so-and-so issues. We are working on that to handle all such incidents using specified shell scripts or existing automations executed by Automation Anywhere.

Automation Anywhere reduced a lot of manual effort in the use case we already implemented. We used to have only six to seven vendors, and now we have close to 46 vendors, with each vendor bound to share a couple of files every single day, which means we are looking at around 85 to 90 files every day. It is very difficult to keep track of all of them manually.

Automation Anywhere reduced the FTE cost, human intervention, and the time it takes to notify the respective consumer, providing almost immediate notifications, which is not the case with manual processes. The incident resolution time is practically reduced from two hours on average to under 15 minutes.

Automation Anywhere helped me achieve my automation goals as it reduced turnaround time, cost, human intervention, and increased overall satisfaction levels for our customers.

We have still not explored Automation Anywhere to its full potential, so I will restrict myself from commenting on improvement areas at this time.

I have still not explored Automation Anywhere fully, but I would like to try it for personal projects. I have registered for the trial period to utilize its capabilities and gain a comprehensive understanding of what Automation Anywhere as a product offers to its customers.

There is no business relationship with this vendor other than being a customer.

I do not have any small or specific improvements in my mind at this point in time.

I have been using Automation Anywhere for the past 1.5 years to reduce manual efforts that we incur every day in our cloud environment.

Automation Anywhere is stable.

At this point in time, we are pretty much happy with Automation Anywhere's scalability and the benefits it is bringing for us.

So far, we have not raised any support tickets with Automation Anywhere customer support, but I strongly believe they will meet expectations.

We primarily used the in-house AWS application, but they did not provide great benefits to us.

We use Lambda functions, but considering the scale of the project, we have many Lambda functions running in our accounts that hit threshold limits, leading us to switch to Automation Anywhere.

The setup is easy. Regarding pricing and licensing, we are not directly paying for it since we use the product provided by the end customer, and I believe the pricing is somewhat justified.

The implementation team was provided to us by my customer itself, and I do not have those internal information available.

We have a reduction of two full-time efforts with Automation Anywhere.

The setup is easy. Regarding pricing and licensing, we are not directly paying for it since we use the product provided by the end customer, and I believe the pricing is somewhat justified.

I am looking for solutions that can showcase great builds using Automation Anywhere, especially in AWS Cloud or Azure Cloud, making it available to others as open source, so that users of AWS Cloud or Azure Cloud can benefit the most.

The biggest challenges are data governance, security, plagiarism, and using license code. With Automation Anywhere, we have not explored its full potential, so I cannot comment on how it can help in this case.

I suggest others curate their automation needs and consider using Automation Anywhere to implement them smoothly, focusing on specific use cases rather than large, interconnected automation projects.

Automation Anywhere is currently handling around 46 vendors, which is a number that has increased by 16 since we started using it, starting with 30 vendors, and we are satisfied with its ability to handle our increasing vendor count.

AI governance is pretty much required, as the general tendency of humans is to provide all information to tools, necessitating a clear segregation of what can be provided to AI tools and what can be copied from that.

I gave this review an overall rating of 7 out of 10.

Public Cloud

Amazon Web Services (AWS)

We do not cater to clients; we are automating in-house processes like finance and HR, payroll processes, accounts payable, accounts receivable, and collection. These are the kinds of use cases, with separate teams for each domain, while our team mostly focuses on the finance part of it.

I appreciate that Automation Anywhere is so user-friendly, and currently, our team is learning Power Automate and migrating some of the processes as we go. I find Automation Anywhere very developer-friendly, and I have been in this field for seven years, working on tools like UiPath and Automation Anywhere, then switching to Power Automate, which comes with quite a bit of a learning curve. Something that can be done very simply in maybe one or two lines in Automation Anywhere takes a lot of workaround in Power Automate. Automation Anywhere has positively impacted my organization primarily because the deployments were mostly done before I joined, and I focus on knowledge transfer and migration. However, from what I understand, during COVID, they started RPA in our firm and saved a lot of manual hours by automating the business processes, which was a lot of help especially during that time.

One area for improvement with Automation Anywhere is that while Power Automate has very simple integration with Microsoft tools, it is something that could be worked upon. Even in my previous organization and many other organizations are shifting towards Power Automate, especially companies catering to clients because of the cost efficiency with Power Automate, which is also something you can take into consideration. I confirm that while the product has advantages in terms of pricing, in terms of integration, it needs some improvement.

My current experience in this field is seven to seven and a half years.

The deployment of Automation Anywhere is quite simple for me.

We actually have some citizen developers in our organization who develop entire processes on Automation Anywhere, even with very little knowledge of how RPA works. During the migration, I had the opportunity to meet some of these business users when they came to India a couple of months back, and we had the same conversation that Automation Anywhere was very user-friendly compared to Power Automate, which is something everyone appreciated.

There have been many instances, particularly in my previous organization where we did a lot of development in Automation Anywhere, catering to clients like CPA firms in America, where we raised tickets for solutions but did not always find a satisfactory resolution, despite connecting over a call.

I previously used UiPath, but not in this firm where I have been for only seven months, focusing on Automation Anywhere and migrating to Power Automate.

I do not remember approximately how much time the deployment for this product took.

I could implement it all by myself without any consultancy or help from outside.

We do track ROI, though I do not have the exact statistics in mind. For every man hour during any deployment, we estimate about $70 saved based on how much it takes manually to do that process, and we track that every time the bot runs.

I am considering Power Automate because of the cost.

In my current role, I joined about six or seven months ago, and they have been using Automation Anywhere for three or four years with a renewed license for another three years. Automation Anywhere has positively impacted my organization primarily because the deployments were mostly done before I joined, and I focus on knowledge transfer and migration. However, from what I understand, during COVID, they started RPA in our firm and saved a lot of manual hours by automating the business processes, which was a lot of help especially during that time. The challenges I was trying to resolve by implementing Automation Anywhere mostly revolve around automating repetitive business processes, as during COVID, there was a lot of extra work in my role within the aviation industry. Streamlining the business processes made a lot of sense and helped boost the revenue significantly. I provided this review with an overall rating of 8.

On-premises

Other

Automation Anywhere is utilized in cases where business users employ the robotic process for checking systems like SAS, CRM, and scoring systems, then returning results to the business team instead of having users perform these tasks repetitively every day.

I work with customers in banks using Automation Anywhere, so systems such as those mentioned are utilized for checking if a customer is on sanction lists or watchlists. We also use i-Score, a system in Egypt for checking the credit scoring of customers. There are systems operating on legacy systems that need vision components in Automation Anywhere, such as those for national ID identification. We have systems checking for anti-money laundering and systems for ticketing or opening tickets for customers. Additionally, we have systems that extract news from websites and send the data to BI or Power BI for further data investigation and analysis. In a bank in Egypt, we also use RPA for opening quick SAS and accounts on legacy systems where integration points are absent.

The most valuable features I find in Automation Anywhere are Agents and MetaBot.

Automation Co-Pilot is a good feature, but I have not worked with it.

Automation Anywhere has helped my customers save time and costs, especially in card settlements. This task used to take about fourteen days to refund the user, and using Robotic Process Automation, it now takes the next day or at the same time.

Automation Anywhere needs to move toward the era of hyper-automation, not only using robotics but also taking the fast track in agentic AI and AI automation. They need to invest more in this field, as UiPath and IBM Cloud Pak for Business Automation and integration data and AI have more flexibility and features than Automation Anywhere.

I would like to see more hyper-automation features in Automation Anywhere, with more than just embedded components. They should enable additional components to be integrated, invest more in agentic AI and bots, enhance MetaBots with more features and capabilities, and provide Arabic support, including right-to-left reading of files, scanning, and OCR of files. As IBM offers more features, such as IBM Datacap and IBM Automation Document Processing with excellent Arabic support, Automation Anywhere needs to catch up in this regard.

I have been dealing with Automation Anywhere for one year or a year and a half.

Automation Anywhere is scalable.

My manager is the one who works with the technical support for Automation Anywhere, but we receive clear support from them. Having worked on one case with their support, I can rate them a seven, maybe seven to eight.

Using Automation Anywhere is neither easy nor hard, but against IBM Robotic Process Automation, IBM Robotic Process Automation wins. I have a working case that takes from Automation Anywhere Robotic Process Automation about ten hours, whereas we made this task in four hours with IBM Robotic Process Automation. The same steps needed four hours. IBM Robotic Process Automation has a significant difference as it allows multi-agents to run on the same machine, enabling us to run multiple browsers simultaneously. However, for Automation Anywhere, if we switch from one browser to another, the focus on an element is lost, requiring us to refocus again. This helps us minimize our task time from ten hours using Robotic Process Automation to four hours using IBM Robotic Process Automation.

Regarding the pricing of Automation Anywhere, I believe this is a significant challenge. In some sales cases, customers initially state that it is very high, but once the work is completed and the results are evident, they invest more in robotic tools. This sentiment is true for Automation Anywhere, UiPath, IBM Robotic Process Automation, or Blue Prism; customers often state at first that it is very high, but later invest more after seeing results.

I can rate Automation Anywhere an eight for robotic capabilities, but if considering overall automation and AI, I would rate it six or seven. My overall rating for this review is eight.

My primary use case for Automation Anywhere was accounts receivable automation, where bank statements arrive by email in different formats and the process requires collecting attachments and normalizing transaction data, checking dates and amounts and removing duplicates, and after this we have to prepare valid records for SAP and the bot should also capture posting outcomes and prepare a reconciliation report so that the business end users can get a wide view and a report on what the bot has done and what the outcome is.

Handling different email formats and attachments in Automation Anywhere is straightforward; we just need to add the Outlook configuration tool and use its activities, and as soon as we get an email from a respective user, we use regex and download all attachments and place them in a shared folder where the bot will have access to it and can start processing the workflow.

I utilize document automation in my current processes, where data comes in semi-structured or unstructured documents such as invoices, and at each stage, there are multiple activities that we need to perform, crucial for the document processing workflow.

We have not implemented agentic blended execution, but at the POC level, we have implemented the agentic blended feature, where we would actually need agents for the brain to think and respond when small parts of human intelligence are required.

Automating back-office processes and automation workflows has positively impacted my organization, as before automating, the human effort has been significantly reduced, and we can cut off three to four hours of their work per day and reduce it by using this bot, reducing the daily task from four hours to 30 minutes and saving three and a half hours per day or 70 hours over 20 working days.

I have worked on document automation, specifically where the data arrives in semi-structured or unstructured documents such as invoices, and the workflow extracts fields, applies validation rules and routes uncertain results for review, especially in finance, where we need to validate invoice number, supplier, date, currency, amount and any available purchase orders.

Automation Anywhere has helped us achieve significant automation goals, as before automating, two to three humans performed the same task and using Automation Anywhere, we cut down the daily task from four to five hours to 30 minutes.

Document automation has saved around 30 hours a week and around 200 hours per month, helping us significantly in reducing time.

Automation Anywhere offers many best features.

A couple of the features that stand out to me the most are the Control Room, which helps organizations control production access and avoid mixing development changes, as separating the roles helps organizations control production access and avoid mixing development changes, and the workload management, which handles independent transactions into work items, and each element is really helpful.

With respect to analytics, Automation Anywhere also provides packages where we can add more analytical features; for example, once we complete performing a reconciliation or automation workflows, we require an analytical report for business end-users so that they can have a better understanding of what the bot has performed.

Governance and security are important for an organization, as when we create an agent and deploy it on a server, we must be very careful because data governance and security are paramount, and Automation Anywhere provides governance and security where one can believe and adhere to it.

Regarding Automation Anywhere's AI capabilities, the accuracy and reliability of output is very high, especially with the healing agents, which is beneficial when certain selectors have been changed.

I used Automation Anywhere's AI Agent Studio when it was in staging phase, in the pre-deployment phase, and I had a good experience working in the AI Agent Studio where we can provide user prompts, system prompts, and knowledge base that acts as context around the agents.

Automation Anywhere is best, though it could bring more edge cases where users can interact with conversational agents and coded agents; it is still effective.

With respect to the user interface, everything works well, but the community expects more clear documentation with respect to use cases and end-to-end use cases, so one can understand how to handle these scenarios effectively.

Automation Anywhere has been significantly improving and working on additional cases and improvements they can come up with.

I have been using Automation Anywhere for two years, and it has helped very much, proving most valuable when it comes to automation, with relevant capabilities like Control Room and other tools where we can use it and perform exact automations.

Automation Anywhere is stable.

Automation Anywhere's scalability is good, as scaling requires both execution capability and design that allows work to be distributed across multiple bots.

The customer support is very good, as they are supportive and resolve issues we face within two to three days.

We have been using UiPath as well, and both offer RPA development and application integration, document processing capabilities, where I test the same workflow on both platforms and compare the development effort.

I have seen a return on investment, as we have been reducing manual effort and a four to six hours task that a human completed, the bot is doing in 30 minutes, showing significant improvement when automating a workflow.

With respect to pricing, I evaluate it as a full cost of ownership and I believe it is not too high, as a high volume process can justify higher costs if the measurable savings are strong.

Before choosing Automation Anywhere, we would evaluate it with UiPath and compare costs to determine which platform offers the best value for our needs.

Automation Anywhere is deployed in our organization on a public cloud for internal use, while for client services, we deploy it on-premises, where they would have their own servers and dedicated laptops.

For our public cloud deployments, we predominantly use Azure and AWS.

I would advise starting with stable and repetitive processes and establish a stable version control environment, securing credentials and handling exceptions effectively to ensure success.

I would rate Automation Anywhere a nine out of ten because it has helped us in each and every aspect by improving the ROI and reducing the human headcount, as it has all the relevant capabilities to improve automation outcomes.

Hybrid Cloud

Microsoft Azure

As a developer, I have worked for three to four years integrating SD-WAN capabilities. I create framework technologies for an architect role and give them to development teams. In total, I have 13 years of experience, with 10 years in RPA. I have around 10 years of experience with Automation Anywhere. With UiPath, I have around four years. Currently, I manage the team and deliver end-to-end solutions to clients. I initially started as a developer and now play a project manager plus architect role.

I find the learning curve of Automation Anywhere pretty good. Day by day, the tool upgrades. All RPA market leaders are upgrading to intelligent AI, cognitive, and document automation. I have started working on intelligent AI capabilities, but still not on full resources.

I definitely find it easy for business users who do not have technical skills to use it. It is drag-and-drop and low-code, no-code only, so they can easily drag and drop and build simple projects. Sometimes they need some logic things, and if they are very skilled in logical thinking, they can build it without technical knowledge.

Automation Anywhere Automation Co-pilot is true. If users give a correct prompt, the Automation Co-pilot will create the code.

I definitely find that it has helped increase productivity. I find that it has also helped free time for my team to work on value-add projects.

I believe Automation Anywhere needs to improve on product quality. Sometimes it has intermittent issues. If one node is down, the other node is up and we have a backup, but unfortunately if something happens, all the bots fail. Product-wise, they need to improve compared to other market leaders, and pricing-wise, they also need to reduce.

They have to improve a lot compared to UiPath and Power Automate, which are the market leaders. Like connectors, scalability, reliability, and build quality work fine for other tools. Similarly, Automation Anywhere should come up with these plans. They need to improve.

I agree that the scalability is not as good as its competitors.

To make it closer to ten, I think they need to improve some GUI capabilities. They need to improve for a few collectors and all, as it is not working. Similarly, they need to decrease pricing-wise.

I have mostly eight years of experience as a user, consultant, and integrator.

I believe Automation Anywhere needs to improve on product quality. Sometimes it has intermittent issues. If one node is down, the other node is up and we have a backup, but unfortunately if something happens, all the bots fail.

I agree that the scalability is not as good as its competitors.

I can rate the technical support by Automation Anywhere eight out of ten.

Positive

I find the initial setup pretty easy to deploy and configure.

I would generally recommend this product to all markets and all domains. I think bigger companies can accommodate it. For startup companies, we need to think it up. Startups nowadays are not going for traditional RPA. They are moving to tools such as n8n, LangFlow, and some other open-source tools. So compared to those tools, they need to think how they can utilize this with the same product. They need to think of it from that perspective. I rate this product eight out of ten overall.

My usual use cases for this solution are banking use cases, including fraud detection, KYC, loan, and loan servicing use cases.

The features and capabilities of Automation Anywhere that I have found most valuable include excellent support. As enterprise customers, we benefit from strong support for our needs.

My experience with the technical support of Automation Anywhere is great. Whatever issues we encounter are resolved within the defined TAT and SLAs, and their technical expertise ensures quick response times.

Automation Anywhere is easy to use for business users who do not have technical skills. We have citizen developers, and there are features available for non-technical or business users to create bots and automate their use cases.

The learning curve for Automation Anywhere is good, particularly with Agent AI. We have completed all our deployments using Agent AI with different GenAI features, and the experience has been excellent.

Currently, Agent AI is the best feature of Automation Anywhere. I value the Agent AI feature because previously all automation was achieved through RPA. Now, with AI advancement, we have RPA plus Agent use cases where Agent AI handles everything without human intervention in the loop.

The positive impact and benefits I have experienced from using Automation Anywhere include ROI through FTE reduction on the business side, which depends on the specific use case. We have benefited significantly from converting our manual efforts into automation and reducing our FTEs.

Automation Anywhere could benefit from more in-person support, as they currently maintain only a virtual presence. I would value this improvement because it provides real connection and facilitates better understanding of use cases and expectations.

I have been working with Automation Anywhere for the last five to seven years.

I rate the stability and reliability of Automation Anywhere as nine since we do not experience any major application downtimes.

I rate the scalability of Automation Anywhere as nine because over the five to seven years I have been using it, I have observed that it has already scaled well and will continue to be scalable in the future.

My experience with the technical support of Automation Anywhere is great. Whatever issues we encounter are resolved within the defined TAT and SLAs, and with their technical expertise, the response time is quick and effective.

I rate the technical support as eight.

Positive

Before Automation Anywhere, I was using Automation Edge and UiPath. I decided to switch from UiPath because of cost considerations, and with Automation Edge, we did not have sufficient technical support from that team.

The initial setup and deployment of Automation Anywhere were straightforward, with no major challenges during the setup process.

I participated in the initial deployment and setup of Automation Anywhere, including regular deployments and upgrades.

Automation Anywhere has helped me save both time and costs, with savings of approximately eight million in the last two to three years.

In terms of percentage, I saved around thirty to forty percent of time compared to before using Automation Anywhere.

The pricing of Automation Anywhere is reasonable compared to other RPA tools and agentic tools, and they stand out well in the market.

Before choosing Automation Anywhere, I evaluated Microsoft Power Automate, but it was not suitable for our use cases, which is why we selected Automation Anywhere.

I do not integrate other tools or applications with Automation Anywhere.

I do not use Automation CoPilot in Automation Anywhere as I use it in the office.

I was addressing challenges related to implementing Agent AI and its components, which we are now able to deploy successfully.

Training non-technical employees on Automation Anywhere usage does not present major obstacles, as we have technical expertise available on premises, and for any technical challenges, we leverage their solution architect experience.

From my organization's perspective on automation and AI, we have already deployed the use cases we wanted and need to explore additional features that become available in AI.

My approach regarding generative AI is specific to generative AI and CoPilot. We need to evaluate these features because we have not yet explored those areas, but we plan to do so in our future roadmap.

I rate Automation Anywhere overall as eight.

On-premises

Other

Automation Anywhere has been instrumental in our work within the pharma industry, specifically in pharmacovigilance, a very niche area where we have utilized it for email triage, extracting information from emails, replying back, and conducting compliance checks specific to pharmacovigilance requirements. Additionally, we have automated the billing process for one of the largest airports in India and worked with an MRO in Hyderabad on automating their operation processes, which are very specific to MRO operations.

Automation Anywhere has helped us overcome significant challenges because with Agentic, many things have become smooth and streamlined. Whatever used to take considerable time has been expedited through Agentic Automation and AI Agents.

We do use AI Agent Studio in our automation process. The experience with the integration of the features has been excellent, as we have been using it for processes in one of our logistics companies for a partner. We help them move material from one country to another, and we have integrated the entire process from quote generation to the last mile, where the material is delivered to its destination.

AI governance is very important in our organization from the perspective of ensuring that processes are working seamlessly and without disruptions, and from the integration perspective, that has been very seamless and effectual.

We do use Autopilot capabilities. We have been using Autopilot in our business development where we use prompts to extract information for our lead generation.

Autopilot has influenced our automation programs and tracking of ROI, as every organization requires ROI to move ahead with any project, and this has really helped us in getting this ROI.

We have been utilizing Automation Anywhere Center of Excellence, which has really helped us improve the process significantly. We have just started with that, so we have to see the further impact.

We have been using Document Automation extensively and have seen many improvements over the past few years, evolving from the IQ Bot to Document Automation. The injection of AI into Document Automation has been really helpful, making the extraction process faster and more intelligent, reducing the time spent on training the code for specific documents. Earlier, training each different document for each supplier took around one or two days, but now it is a matter of only a few hours.

Automation Anywhere has overall impacted efficiency and productivity, bringing great value to our customers as they can see the benefits of delivery and quality.

Automation Anywhere is actually improving, and I would say there is not much that needs changing. They are doing their part, and I have seen they have launched three new features in Imagine; I think they will be game changers, although it will take some time to be operational.

I have been working in the automation space for almost eight years now, and we have been associated with Automation Anywhere since the beginning when we started our journey in automation. We have been using Automation Anywhere since 2019, starting with an earlier version, Version 11, then moving to A360 and now to Agentic Automation which has come up. We have been there throughout this journey.

We have faced some downtime and crashes with the system, but with the cooperation of the Automation Anywhere team, we have been able to contain that.

We have been with Automation Anywhere as their platinum partners, and for us, the first and foremost recommendation to any customer is Automation Anywhere. This is true from the price perspective, feature perspective, and support perspective. Automation Anywhere has always been our first choice for any clients, although we do work with other automation platforms.

The deployment experience has been good and seamless, as many things have improved over time, and we do not have many issues with deployment.

We also work with platforms like UiPath and Power Automate, but our first choice remains recommending Automation Anywhere to every client.

The main challenge we try to solve with Agentic Process Automation is understanding the requirement from the people perspective, specifically what the client expects from automating the process. Most of the time, the client does not understand; they just want to have the fancy term like AI but do not know how to incorporate it into their current process. Therefore, making them understand and identifying those complexities in the processes to get their approvals is something we face. I would rate this review an overall 8 out of 10.

Public Cloud

Amazon Web Services (AWS)

Automation Anywhere automates front-level desk executive tasks, such as data entry and invoice creation. I have automated invoice creation and data entry in the finance team, which involves repeated tasks such as transferring entries from one Excel sheet to another. Previously, this process took around eight to ten hours, but I created a bot using Automation Anywhere that automates that process. In addition to invoice creation and data entry, we primarily perform similar types of finance work with Automation Anywhere.

Automation Anywhere offers excellent features, including the ability to use video recording to give bots tasks, allowing them to capture the process and automate it efficiently. The way they automate the process is very effective.

Using video-based automation compared to traditional scripting is very simple and user-friendly for our team. For example, when we automate Excel processes, we would traditionally define each detail, but with video, I simply show the bot how to perform the task, and it handles everything seamlessly.

Automation Anywhere has positively impacted my organization by decreasing the overall cost of managing work. Instead of needing ten to fifteen employees for tasks, I can configure bots to take care of everything from start to finish, making it very cost-effective.

The accuracy and reliability of Automation Anywhere is impressive, with a 99% accuracy rate. When I use features such as video recording, I do not find any inaccuracies; everything works perfectly.

One aspect I wish to mention regarding needed improvements is that Automation Anywhere currently works only on Windows systems. If Automation Anywhere could function on Linux operating systems, that would be beneficial.

I have been using Automation Anywhere for about two to three years.

Automation Anywhere is very stable.

The scalability of Automation Anywhere is good; increasing bots and resources is simple and easy.

I find the customer support very good as they respond quickly when tickets are logged with effective solutions.

We have not used any solution prior to Automation Anywhere; it has been our sole solution.

Automation Anywhere has significantly helped us achieve our automation goals, mainly by reducing costs, which alleviates organizational burdens. This cost decrease is a major achievement for us, which is why we invested in Automation Anywhere. We have achieved both reduced employees and money saved with Automation Anywhere. Previously, fifteen to twenty employees handled all the work related to finance, such as invoice creation and data entry. Now, we only have two employees, which means we went from paying salaries for fifteen people, around fifty to sixty lakh per annum, to reducing that cost by about sixty to seventy percent using Automation Anywhere. I estimate that previously, eight to ten employees would work on certain tasks for about thirty days, but with Automation Anywhere, we now complete the same tasks in just ten to fifteen days, leading to around a twenty-day decrease.

My experience with pricing and setup costs for Automation Anywhere indicates it is high, particularly if your organization does not focus heavily on PDF work. However, since our work revolves around financial tasks, our costs have significantly decreased.

Before choosing Automation Anywhere, we evaluated UIPath.

From a security point of view, I have not seen any concerns with Automation Anywhere. My advice to others looking into using Automation Anywhere is that if you have a financial background and significant work related to PDFs and invoice creation, you should definitely use Automation Anywhere. It is efficient, accurate, saves time, and reduces costs. We have not utilized Automation Anywhere's AI Agent Studio in our automation processes. We have not utilized the Autopilot capability of Automator AI in our automation programs. Regarding AI governance features and maintaining compliance, I am unsure if that is a part of Automation Anywhere, as we utilize an external audit from a different organization and do not use Automation Anywhere's AI governance feature. We currently utilize Document Automation as a primary goal of using Automation Anywhere, and it performs excellently in reading PDFs and related tasks. I would rate it a perfect ten for its accuracy and efficiency. I rate this product nine out of ten overall.

Public Cloud

Amazon Web Services (AWS)

I was working in IDFC First Bank, where we have internal users. We are developing automation processes for our bank users. We use Automation Anywhere tool in our bank to automate our banking operations. We have integrated many tools with Automation Anywhere, including our intranet wall tools and various banking system tools.

Automation Anywhere has a great learning curve. We have automated processes through bots that ease our work by handling repetitive tasks and minimizing effort and work inefficiencies. I have completed many projects using Automation Anywhere tools. One significant project involved email triggering for our bank. We process thousands of mail requests to customers. When a bank account customer comes to open an account, we receive the request and forward it to the regional manager. We automated this system to directly send the mail to the regional manager automatically. We have completed many projects through this implementation.

Automation Anywhere has some limitations. One weakness is that users cannot build software from scratch. If a user wants to build software from scratch, they can only modify something according to their needs. We cannot build it from scratch because we have to follow the specific path and role that the tool provides.

Additionally, some banking applications cannot be integrated directly with Automation Anywhere. However, these limitations are due to RBI regulations, so we cannot blame Automation Anywhere for this. Automation Anywhere cannot do anything about that particular limitation.

I have two years of experience with Automation Anywhere.

Throughout my two years of work, I have faced many problems. I receive full support from Automation Anywhere at any time. I have faced issues even around midnight, and we have experienced many problems in the production environment. We have raised many tickets, and I can rate the support nine out of ten because we have received a good response from Automation Anywhere team.

Automation Anywhere is scaling well.

Throughout my two years of work, I have faced many problems and received full support from Automation Anywhere at any time. I have faced issues even around midnight, and we have experienced many problems in the production environment. We have raised many tickets, and I rate the customer service nine out of ten because we have received a good response from Automation Anywhere team.

I was part of the initial setup of Automation Anywhere. When Automation Anywhere was introduced in our bank, I was part of the team. Initially, we hired a third-party vendor rather than directly contacting Automation Anywhere. We coordinated with this vendor who used Automation Anywhere tools to perform automation. After six months, we directly purchased the license from Automation Anywhere. I was part of that team, and my team leader was also part of the setup. We coordinated with Automation Anywhere project leaders and project managers to set up many projects and automate the processes.

I think that for the quality Automation Anywhere provides, they charge a premium price. They are charging a premium price to their customers because they are providing premium service with quality.

If a company has a good budget and wants a good amount of quality work, Automation Anywhere is a good option in the market. I can recommend Automation Anywhere for smaller companies as well. If a company has a good budget and good amount of resources, I can surely recommend Automation Anywhere.

Initially, we did not use Automation Anywhere Co-pilot. After approximately one to one and a half years, we started using Automation Anywhere Co-pilot. When I left the bank, it had started using Automation Anywhere Co-pilot two to three months prior.

I searched for Automation Anywhere tool resources on YouTube and learned by working day by day with the developer team, evolving my skills over time.

Patching activities for Automation Anywhere are done on a monthly basis. The patching process goes smoothly, and I have never experienced any issues with patching activities.

I would rate this review nine out of ten overall.

My use case is primarily for invoice and document processing in the HealthTech and FinTech industries, and apart from that, I use it for data entry, report automation, and IT support.

I am primarily a customer, but I also sometimes help other teams to configure and integrate as well.

I do use Automation Co-pilot.

The best features I appreciate most about Automation Anywhere include bot development, which is quite useful, specifically the IQ Bot that Automation Anywhere offers, along with automation analytics. It is well-suited for strong enterprise application integration, with most of our clients preferring to go with the ERP system.

The way Automation Anywhere helps increase productivity depends on different systems and platforms. For startups or small firms, productivity can increase by around twenty to twenty-five percent, but for the enterprise market, it is more complex, and I have observed an increase of about ten to twelve percent.

My experience with Automation Anywhere over three years has shown tremendous growth in operational efficiency and business processes, as it helps to automate repetitive and rule-based tasks such as report generation and data entry quite faster and efficiently, reducing errors by about thirty to forty percent from what I observed a few years back and improving SLA-related compliance.

For someone who does not have technical skills, using Automation Anywhere is quite challenging because it is primarily meant for the technical aspect, though it can help with basic data entry tasks, such as invoice processing and other repetitive back office operations. Overall, it is highly beneficial for someone with technical expertise.

Areas where Automation Anywhere has room for improvement include situations with insufficient data, which may hinder effectiveness, as it works best for enterprise-related tasks. Productivity is high when sufficient data is available, and there is room for enhancement in bot performance and visibility.

Aside from bot performance, I think the centralized control room could be improved, and integrating manual implementations could benefit greatly from full automation, especially as I see about thirty percent of cases related to legacy system integration that could be improved.

I have been using this solution for more than three years.

I rate Automation Anywhere an eight regarding stability.

For scalability, I rate it between eight point five to nine for efficiency.

I would rate the technical support an eight.

In comparing Automation Anywhere with other solutions such as UiPath and Blue Prism, I have used UiPath and found it to be more user-friendly, while Automation Anywhere is cloud-first, which presents challenges with legacy systems. However, it offers cheaper pricing and simpler cloud deployment and scalability compared to UiPath.

I spend about two to three hours maintaining bots personally, but my team's efforts vary with complexity. The initial setup requires significant time, about eight to nine hours for monitoring workflow, but this can reduce to three to four hours daily after four months.

Training for non-technical employees takes quite a lot of time, usually around three to six months.

My thoughts on Automation Co-pilot are that I primarily prefer to use IQ Bot for document processing. I also integrate it with Microsoft three hundred sixty-five tools, allowing me to work primarily suited for enterprise-level applications, and I generally prefer Automation Anywhere for any AI application related to invoice processing.

The challenges I have solved with Automation Anywhere include reducing manual effort and operational costs, achieving twenty-four-seven automation for critical business processes particularly in the HealthTech field, and optimizing invoice-related operations while improving accuracy and compliance.

My advice for others looking to implement Automation Anywhere is to focus on the pricing point and start with a strategic blueprint for implementation. Begin with small, stable, high-volume processes before large-scale automation, ensuring there is a clear understanding of rule-based systems and governance.

I would rate this solution an eight overall.

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