Automation Anywhere Reviews

We are still in the relative infancy with Automation Anywhere. We still use mostly RPA bots and haven't quite gotten to the Agentic Process yet. We are hoping to upgrade our platform to the Enterprise platform this year, so we are still at the beginning of the learning curve in the RPA bot-building stages. We have a couple of Co-Pilot projects going on currently, but we are still trying to get the process owners to buy in.

The main challenge we are looking to solve with Agentic Process automation involves processes that work specifically with call center operations. This includes agents taking calls, managing cases, working with ServiceNow, ticket handling, and similar tasks. Agentic Process automation shines when people create cases and tickets flow in and out of the system, but a human isn't needed to process most of that because it is all being captured by the computer during intake. Saving time working on the phone, gathering information, and handling ticket information makes APA a huge game-changer.

In the age of Agentic AI, the biggest challenges for me and my company involve adoption. We are still in the infancy of process automation, so currently, it is just getting the stakeholders to buy in. Automation Anywhere has helped me with that. Our company has looked at different software vendors, and Automation Anywhere is worlds apart from any other offering. The platform itself is intuitive and easy to use. I have even mentioned to people who aren't developers or very computer savvy that they could pick up Automation Anywhere and just get started.

I have really loved all of the new Agentic Process automation pieces from Automation Anywhere that are being introduced. They are announcing new features at AA Imagine, and it has been fantastic to see all of the amazing innovations. I am really hoping we can get to that Enterprise platform this year so we can take advantage of the APA capabilities, as there is groundbreaking, industry-changing technology happening.

It is difficult for me to suggest improvements for Automation Anywhere because it is such a fantastic product. We have looked at competitors, and there is nobody that holds a candle to Automation Anywhere.

It is challenging to specify needed improvements because there is so much functionality we are not taking advantage of yet. We haven't been able to utilize the full product offerings, which makes it difficult to suggest specific improvements.

One of the things that has gone very well is the control room itself. The control room itself is easy to use. One area that could potentially be improved is adding additional widget capability within the main dashboard in the control room itself.

We have been using Automation Anywhere for about eight years.

It's been great. It's been flawless. We've had great integrations into Genesys and ServiceNow. Deployment has been wonderful.

It is fantastic. It has been great. It is perfectly priced for the quality received. When paying for quality, that is exactly what you get.

We considered UiPath and Blue Prism before choosing Automation Anywhere. ServiceNow has an RPA platform, but it was not suitable for our needs. The main competitors we looked at were UiPath and Blue Prism, but Automation Anywhere was exactly what we were looking for.

I believe Automation Anywhere could help achieve our automation goals, but we haven't reached the APA stage yet, as we are still in the RPA stage. There are numerous use cases we could implement.

AI governance is important for my company in general. Having governance in place ensures things work out properly and stay aligned. However, that part is managed by our product manager. 

We have several copilot projects in development, but we are not using Automation 360 AI yet. We don't use Automation Anywhere COE yet, which is another offering we hope to invest in this year. I am not utilizing document automation in current processes, which is another capability we hope to get buy-in for this year.

I would rate Automation Anywhere a ten out of ten.

Public Cloud

Amazon Web Services (AWS)

Our primary use cases for Automation Anywhere focus around accounting and finance. We have some that have moved into our land department focusing mainly on lease records.

The benefit has been in terms of the bot taking a job that someone was doing and being able to move that person into another position. We have also seen a department with ten people being able to do the same work with two people. We were able to move those other people to more value-added tasks.

The valuable features of Automation Anywhere really are around the ease of use. Our RPA program focuses on citizen development, and all of the developers have full-time jobs as accountants, and then they work in automation on the side when time allows. 

The benefits of using Automation Anywhere focus on error reduction and moving people to work on more high-value tasks. We haven't focused so much on eliminating positions, but actually moving people to more valuable tasks. It helps to take away things that normally take a lot of time for someone to do, but don't add a lot of value to their job.

I really appreciate the user interface of Automation Anywhere, but I would like to see some improvement on some of the automation around screen processing. This includes adding some artificial intelligence on the way that bots actually can read the screen and know when things change and be able to adapt to those changes.

I've been using Automation Anywhere for around six years.

Automation Anywhere has been very stable for us. Control rooms are up, and we haven't had any issues or major issues where we had significant downtime.

Automation Anywhere scales very easily as we grow with our program. We're able to add bot runners as needed, as well as control rooms. It's very easy to add additional resources for the program.

Automation Anywhere support has been very good. We're able to put in tickets and request support, and we'll have a support engineer contact us and help us resolve our issues. 

I would give them a nine out of ten. The initial contact might often be a chatbot, which would be our initial response. However, many times, we need to talk to a real engineer to resolve our issues. Overall, it's been very good. Sometimes the chatbot can help you resolve your issues without having to further escalate.

Before Automation Anywhere, we did not have any kind of automated solution. Our audit partner came back and said that we should be doing some automation using an RPA product. At that point, my boss asked me to figure out which was the correct product for us to use, and we started our journey there.

During our deployment of Automation Anywhere, the first and most important thing that we did was to make sure that we got everyone trained. We spent a lot of upfront time training our developers, and that really paid off in the long term. We ran them all through Automation Anywhere's university, so they did all the online training, and then we brought Automation Anywhere in and did classroom training for our developers. That really paid off in dividends, and we were able to end up with a good developer base.

When we started with Automation Anywhere, we were on-prem with version eleven, and then we migrated to the cloud with A360. We saw a tremendous increase in productivity by going to the cloud. We currently aren't using any other cloud providers.

We primarily focus on natural gas production in Pennsylvania. Our office is located in Fort Worth, Texas. We have around 57 automations in production at this point.

The pricing that we received from Automation Anywhere in the beginning was very economical for us. We've seen a lot of benefit from what we spent to what we're receiving. From the beginning, it's been a very low-cost implementation for us.

When we started our journey with Automation Anywhere, we evaluated UiPath, Pega, and Automation Anywhere. We brought all three in to do a proof of concept, and from that, we determined that Automation Anywhere would be the easiest to use for our citizen developers. After the Automation Anywhere proof of concept, one of our accountants went back to her desk, and she was able to create a bot on her own.

My advice to other companies that are looking to purchase Automation Anywhere would be to make sure you have a champion for your process automation program so that you can get support throughout the organization. Automation Anywhere will be a trusted partner to help you through that process. 

I would rate Automation Anywhere a ten out of ten. As a solution for process automation, it's been very easy for us to use, and I don't think that we could have done it with any other solution.

Public Cloud

Other

The company called me to work on the goal of restructuring the team and putting everything in order. When I joined this team, I needed to assess the current state of the program, and I essentially had to reorganize the entire program. Fortunately, that's what I've been doing right now; I have experience managing Automation Anywhere, and it's a great tool for automation since it gives you a lot of flexibility to work with different applications.

From my perspective, the most valuable features in Automation Anywhere are the ability to connect to different systems of records. We are using it at a very basic level; we only use RPA and are not using Intelligent Automation or AI yet; it's not part of my contract. Document Automation is still growing and is not, from my perspective, 100% mature, yet the basic functionality of RPA is amazing. I really appreciate how you can connect and interact, regardless of the system of record, infrastructure, or platform, and that has given us a lot of power to help the organization interact and eventually automate their processes.

In terms of reducing manual work, I think Automation Anywhere could improve by incorporating better integration with DevOps. This is functionality; it's a methodology that cannot be integrated 100% with Automation Anywhere, and a lot of companies are requiring that right now. I think Automation Anywhere is in the right direction, however, a better task mining tool would be great. What we currently have with Fortress IQ needs to mature more, and I say this since people spend weeks creating PDDs documentation. If we had a user-friendly tool that could record sessions and generate PDDs in minutes, it would greatly assist our processes. I have seen tools similar to that, not with Automation Anywhere. It would be great to have it.

I started using the RPA Automation Anywhere in 2017, starting with zero automations. After seven years, we've ended up having around 120-some automations.

My assessment of the stability and reliability of Automation Anywhere or its bots depends on how you define your development strategies. If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable. We do have some bots that fail, however, they generally fail since we weren't good developers or due to a glitch in the system, not due to the fact that Automation Anywhere failed. We see issues. That said, those are often related to server maintenance and upgrades.

In terms of how Automation Anywhere scales with the growing needs of my organization, in the cloud, I don't see much problem; the cloud will scale based on our needs. The only concern I see is probably on the Bot Runner side; I need to support VMs, and my team is working to migrate those VMs to servers. This change will help me scale since I can have multiple Bot Runners on a single server rather than adding more VMs; increasing the power of the server allows for 20 to 30 Bot Runners to operate effectively.

We migrated to gold support last year, which is excellent. What I appreciate is that you have a technology partner who gets to know your environment, and that's very important. When I began at my previous company without gold or platinum support, I had to explain my environment every time there was an issue, wasting hours. Now that we are in gold support, they already understand our setup, infrastructure, and pain points, allowing us to address issues more efficiently.

Prior to adopting Automation Anywhere, my company used Excel macros, which are not an enterprise solution; they are more a personal automation tool. Some people were using Power Automate, still, that's not an enterprise solution; you cannot integrate it with the rest of the tools; it's just a Microsoft tool where you can only work with Microsoft products.

The primary drivers that led my company to choose an RPA tool and eventually Automation Anywhere are its capabilities to connect and integrate with other systems of records, not only with specific brands like Microsoft. When I started in 2017, we decided to use Automation Anywhere primarily for its ability to interact with various systems and it was regarded as an enterprise solution.

I have seen a lot of benefits using Automation Anywhere. We currently have around 50 automations running in production, and I am confident that we are saving several million dollars as a result. I cannot provide those numbers right now. Still, I can see many benefits emerging. We work very closely with the legal team, who have to do a lot of manual work; we basically help a lot. That's my main customer right now. The next important customer is technology and digital technology, and then finance. So from all those three teams, I'm covering probably 80% of the company. As a financial institution focusing mainly on financial advice, we will be opening a completely digital bank in the next few days.

I am aware of the existence of other tools, however, I have not evaluated them. When I started in my previous company, there was a prior agreement for me to use Automation Anywhere. When I joined this company, they were already using it; my understanding is they were at some point evaluating UiPath, however, the cost was a huge decision-maker.

I work in the banking industry as the Intelligent Automation Manager for engineering. I joined this company almost a year ago, and I worked before that for one of the largest banks in the US.

My advice would be to ensure proper planning before adopting Automation Anywhere. First, you must define your environment, focusing on security and compliance. Governance is key, and once you are set up, ensure you are developing proper metrics since you need to show management the savings generated from automations. Once you've established that, implement best practices and standards, create a framework, and I wish anyone good luck; they likely will be successful.

I would rate Automation Anywhere as an eight out of ten. It's a great solution, however, there are limitations with tools COE Manager and Document Automation. I have seen some restrictions in the system, and making improvements to tools Fortress IQ would enhance our experience. I understand Automation Anywhere's operational goals, however, maturing these tools would make it an even better solution from my perspective.

Something I have observed repeatedly, as a technical person who engages with various attendees at Imagine events, is the need for clarity when new solutions arise. AI is excellent. That said, my question is about data storage; will data be kept within our control? This topic is crucial for compliance and legal approvals. I think it would be beneficial to have more technical sessions demonstrating how new tools are implemented. For example, during a discussion on Document Automation at a conference, I was concerned about how data moves from on-premises to the cloud, as it could take us out of compliance. More information on these aspects would help people understand the implications.

Hybrid Cloud

Other

We have had a number of different use cases for Automation Anywhere. As a higher education institution, many of the use cases have been for back office operations. 

Some use cases include automating expense reimbursement processes. This involves the submission of data after collection, validation of data, and several different steps in that process. 

We are exploring invoice reconciliation and invoice processing as a new use case. Many of the other use cases have been system-to-system data transfer where they don't have APIs, which has been accomplished through UI automation and RPA.

We chose Automation Anywhere to investigate the feasibility of using RPA in place of dedicating other team's time for developing custom APIs between systems. We wanted to tackle problems that we couldn't dedicate resources to solving with custom in-house development and bridge the gap between third-party external software.

The governance guardrails built into the Automation Anywhere platform have allowed us to develop solutions at a pace while adhering to our internal organizational policies.

The scalability of Automation Anywhere, the framework, and user interface are particularly impressive. When evaluating Automation Anywhere versus alternatives such as UiPath for RPA specifically, their tool works exceptionally well. Their customer support model has been fantastic at resolving issues. Security and infrastructure are other significant components why we continue to use them. 

The actual tools on the RPA side have been very nice to work with. When onboarding members of our team, being a lower-code platform with much of it being no code, it has been good to bring people up to speed. It's easy to bring both people from developer and non-developer backgrounds up to scale. Our developers have applied standard SDLC principles towards working within that platform.

With agentic process automation, there are several challenges we were looking to solve. GenAI infused document automation has been of great interest to us, especially in invoice processing for our financial side. With APA in particular, some use cases involve taking complex processes that could have large decision trees, and instead of dedicating time and resources towards fleshing out all those if/then statements or pushing exceptions to human middle processing, we aim to lower that scope and allow for quicker delivery time.

The Composer orchestration tools have been great in developing new solutions. Automation Anywhere started as a pilot at our CMU, where we are at the forefront of numerous computer science areas. It's part of our CTO's mission to embrace automation tools, artificial intelligence, and robotic process automation, bringing internal processes into the 21st century and beyond.

Automation Anywhere helps us overcome challenges in the age of GenAI. The platform has solved our initial challenges as we transition from being a pilot to a long-term customer. With GenAI, challenges revolve around use case identification and implementing AI in processes while ensuring governance and protecting sensitive information, government information, and student information.

AI governance and data protection are extremely important for our company. We are currently reviewing the Autopilot capability and evaluating document automation with AI capabilities for new solutions.

As we expand our components of the Automation Anywhere platform that we utilize, we need better connections between them. Currently, our shell framework, metrics, logging, and guardrails are done at an RPA or Bot level. As we take advantage of other features such as work queues, process Composer, and AI agents, we would prefer to see features around offering frameworks around those models or domains specifically that can encompass all of the subset features that Automation Anywhere offers.

Bot Insight is an available feature, and we can create our own custom metrics and logging in RPA Bots, but we don't want to have to send results to a logging subset bot after using an AI agent or higher components such as document automation. We need a native way in Automation Anywhere's framework to tie all that information together, including AI dashboard, governance dashboards, and document automation results.

We have been using Automation Anywhere for about two and a half to three and a half years.

Their customer support model has been fantastic at resolving issues.

Positive

In the RPA space specifically, we have not used any other solution that addresses similar needs before using Automation Anywhere. 

For internal technologies prior to implementing RPA, we had various solutions. For table-based and database-based operations, users were using spreadsheets. 

We are now able to convert certain things to databases, even without native APIs for certain software platforms, because we can leverage Automation Anywhere to bridge the gap between disconnected systems. In the specific landscape that Automation Anywhere competes in, we haven't used direct competitors. 

We have been replacing software developer adjacent technologies, custom script solutions, and low code/no code platforms with different features from Automation Anywhere.

Standing up the service itself had no significant challenges. There were a few small challenges, however, nothing significant that were nonstarters for us. Our teams were able to work around any issues. The biggest thing we had was was enabling SAML authentication to work with our identity management services. 

Other than that, standing up the service, connecting the host controller to our local VMs, etc., that was easy. There was a little bit of network stuff, and some of DevOps stuff. Thankfully, we have a great DevOps team. Working with Automation Anywhere is largely straightforward and seamless.

We have been happy with the pricing, setup costs, and licensing of Automation Anywhere so far. There is sticker shock with many new features, however, we definitely think that the end results can more than justify the cost. We are evaluating the use case and the resources needed to stand up solutions using some of these features. 

The cost versus return for the traditional out-of-the-box features has been very reasonable.

Since the evaluation phase, we have not considered other solutions that do the same as Automation Anywhere. We have been extremely happy with Automation Anywhere. The tools provided for the cost, scalability, robustness, and infrastructure have been very satisfactory, and we have not had a significant need to evaluate alternative platforms. 

This may not stay that way forever as this is an ever-changing landscape, but for the foreseeable future, we don't see ourselves evaluating alternative platforms.

On a scale of one to ten, I rate Automation Anywhere a ten.

Hybrid Cloud

Other

We do not cater to clients; we are automating in-house processes like finance and HR, payroll processes, accounts payable, accounts receivable, and collection. These are the kinds of use cases, with separate teams for each domain, while our team mostly focuses on the finance part of it.

I appreciate that Automation Anywhere is so user-friendly, and currently, our team is learning Power Automate and migrating some of the processes as we go. I find Automation Anywhere very developer-friendly, and I have been in this field for seven years, working on tools like UiPath and Automation Anywhere, then switching to Power Automate, which comes with quite a bit of a learning curve. Something that can be done very simply in maybe one or two lines in Automation Anywhere takes a lot of workaround in Power Automate. Automation Anywhere has positively impacted my organization primarily because the deployments were mostly done before I joined, and I focus on knowledge transfer and migration. However, from what I understand, during COVID, they started RPA in our firm and saved a lot of manual hours by automating the business processes, which was a lot of help especially during that time.

One area for improvement with Automation Anywhere is that while Power Automate has very simple integration with Microsoft tools, it is something that could be worked upon. Even in my previous organization and many other organizations are shifting towards Power Automate, especially companies catering to clients because of the cost efficiency with Power Automate, which is also something you can take into consideration. I confirm that while the product has advantages in terms of pricing, in terms of integration, it needs some improvement.

My current experience in this field is seven to seven and a half years.

The deployment of Automation Anywhere is quite simple for me.

We actually have some citizen developers in our organization who develop entire processes on Automation Anywhere, even with very little knowledge of how RPA works. During the migration, I had the opportunity to meet some of these business users when they came to India a couple of months back, and we had the same conversation that Automation Anywhere was very user-friendly compared to Power Automate, which is something everyone appreciated.

There have been many instances, particularly in my previous organization where we did a lot of development in Automation Anywhere, catering to clients like CPA firms in America, where we raised tickets for solutions but did not always find a satisfactory resolution, despite connecting over a call.

I previously used UiPath, but not in this firm where I have been for only seven months, focusing on Automation Anywhere and migrating to Power Automate.

I do not remember approximately how much time the deployment for this product took.

I could implement it all by myself without any consultancy or help from outside.

We do track ROI, though I do not have the exact statistics in mind. For every man hour during any deployment, we estimate about $70 saved based on how much it takes manually to do that process, and we track that every time the bot runs.

I am considering Power Automate because of the cost.

In my current role, I joined about six or seven months ago, and they have been using Automation Anywhere for three or four years with a renewed license for another three years. Automation Anywhere has positively impacted my organization primarily because the deployments were mostly done before I joined, and I focus on knowledge transfer and migration. However, from what I understand, during COVID, they started RPA in our firm and saved a lot of manual hours by automating the business processes, which was a lot of help especially during that time. The challenges I was trying to resolve by implementing Automation Anywhere mostly revolve around automating repetitive business processes, as during COVID, there was a lot of extra work in my role within the aviation industry. Streamlining the business processes made a lot of sense and helped boost the revenue significantly. I provided this review with an overall rating of 8.

On-premises

Other

Our use cases on Automation Anywhere span across HR and finance as the main two areas. 

We are exploring Automation Anywhere A2019 and have found some good ticketing, service now solutions, and integrations that we can use. We're continuing to explore A2019 AI. 

Automation Anywhere is definitely one of the leaders in helping with these challenges. Automation Anywhere is especially useful for us in web automation and browser automation.

It allows us to bring automations to development quickly. It's a quick turnaround. 

What I appreciate most about Automation Anywhere is the fact that there are multiple ways to develop an RPA bot, which is useful to different types of developers. There's the lists, and there's the drag and drop. It's all very easy to automate.

The features of the Automation Anywhere bot bring us the ability to develop automations to production quickly. We can test, and then we can easily fix any bugs that we have in the bots and then we can bring them to production quickly with quick turnaround.

The deployment of Automation Anywhere, meaning just moving bots to production, is seamless. It's easy. We have our environments set up with dev, QA, and production, and it's very easy to move from one to the next.

It's early in our implementation. In the age of agentic AI, my biggest challenges and those of my company include finding the right use case and then choosing the right platform. There are a lot of companies that offer services, so we have to do evaluations across each company and then select the right one to solve the problem. Automation Anywhere is one of the leaders in this space. 

I have worked mostly with RPA in Automation Anywhere. I attended the APA developer class. We don't have any agentic AI solutions, and the ones we have are minimal in terms of the AI component. It's too early to have achieved our automation goals.

The CoPilot fixes the problem of quickly dragging in a lot of lines and the commands in Automation Anywhere.

It would be great if they could do more third-party Salesforce integrations into the RPA side, which would be helpful. I don't know how much will be covered with the agentic AI. More SharePoint integrations and things would also be great for doing more tasks with those tools.

I have been using Automation Anywhere for five years.

We did not use another solution before implementing Automation Anywhere in our company. We started with a lot of the major players, including UiPath, and we chose Automation Anywhere. Some sectors had UiPath, but the dominant one is Automation Anywhere. Automation Anywhere stands out from UiPath for us because of its ease of development and competitive pricing. Those are the two main reasons.

The deployment is seamless. 

I'm coming from a developer standpoint; I don't handle pricing. 

We do not have the AI Agent Studio feature of Automation Anywhere available yet in our government GCC environment. AI governance is very important for us, especially as a government contractor, however, I would have to look into that more. 

I have not used Automator AI yet.

We have our own COE for Automation Anywhere. We have a few dashboards, but I don't think we are using the Automation Anywhere dashboards too much. We mostly use Power BI to get our insights. From Automation Anywhere, we don't utilize document automation in our current processes. We're using Azure Document AI currently, and that's our best source of extraction. I don't know too much about the pricing and licensing from the developer standpoint.

We're also using Azure Document AI for as our main source of extractions. 

I would rate this solution a ten out of ten.

On-premises

Microsoft Azure

Automation Anywhere is utilized in cases where business users employ the robotic process for checking systems like SAS, CRM, and scoring systems, then returning results to the business team instead of having users perform these tasks repetitively every day.

I work with customers in banks using Automation Anywhere, so systems such as those mentioned are utilized for checking if a customer is on sanction lists or watchlists. We also use i-Score, a system in Egypt for checking the credit scoring of customers. There are systems operating on legacy systems that need vision components in Automation Anywhere, such as those for national ID identification. We have systems checking for anti-money laundering and systems for ticketing or opening tickets for customers. Additionally, we have systems that extract news from websites and send the data to BI or Power BI for further data investigation and analysis. In a bank in Egypt, we also use RPA for opening quick SAS and accounts on legacy systems where integration points are absent.

The most valuable features I find in Automation Anywhere are Agents and MetaBot.

Automation Co-Pilot is a good feature, but I have not worked with it.

Automation Anywhere has helped my customers save time and costs, especially in card settlements. This task used to take about fourteen days to refund the user, and using Robotic Process Automation, it now takes the next day or at the same time.

Automation Anywhere needs to move toward the era of hyper-automation, not only using robotics but also taking the fast track in agentic AI and AI automation. They need to invest more in this field, as UiPath and IBM Cloud Pak for Business Automation and integration data and AI have more flexibility and features than Automation Anywhere.

I would like to see more hyper-automation features in Automation Anywhere, with more than just embedded components. They should enable additional components to be integrated, invest more in agentic AI and bots, enhance MetaBots with more features and capabilities, and provide Arabic support, including right-to-left reading of files, scanning, and OCR of files. As IBM offers more features, such as IBM Datacap and IBM Automation Document Processing with excellent Arabic support, Automation Anywhere needs to catch up in this regard.

I have been dealing with Automation Anywhere for one year or a year and a half.

Automation Anywhere is scalable.

My manager is the one who works with the technical support for Automation Anywhere, but we receive clear support from them. Having worked on one case with their support, I can rate them a seven, maybe seven to eight.

Using Automation Anywhere is neither easy nor hard, but against IBM Robotic Process Automation, IBM Robotic Process Automation wins. I have a working case that takes from Automation Anywhere Robotic Process Automation about ten hours, whereas we made this task in four hours with IBM Robotic Process Automation. The same steps needed four hours. IBM Robotic Process Automation has a significant difference as it allows multi-agents to run on the same machine, enabling us to run multiple browsers simultaneously. However, for Automation Anywhere, if we switch from one browser to another, the focus on an element is lost, requiring us to refocus again. This helps us minimize our task time from ten hours using Robotic Process Automation to four hours using IBM Robotic Process Automation.

Regarding the pricing of Automation Anywhere, I believe this is a significant challenge. In some sales cases, customers initially state that it is very high, but once the work is completed and the results are evident, they invest more in robotic tools. This sentiment is true for Automation Anywhere, UiPath, IBM Robotic Process Automation, or Blue Prism; customers often state at first that it is very high, but later invest more after seeing results.

I can rate Automation Anywhere an eight for robotic capabilities, but if considering overall automation and AI, I would rate it six or seven. My overall rating for this review is eight.

The main objective of using Automation Anywhere is revenue cycle automation and our tie-ins with the hospital allow us to work in different parts of the revenue cycle. It specifically automates either patient info collection, Medicaid submission, and similar tasks. It is all contained within the revenue cycle, which represents the main services we provide to our clients.

What I appreciate the most about Automation Anywhere is that the tool is very robust. It can handle buttons moving around and any elements changing. It makes the process super easy to maintain and, in terms of tracking failures, it is improving. It is very good for new websites, identifying elements effortlessly.

My main issue with Automation Anywhere might be the logging of bots and getting more detailed feedback of what my bot is doing, step by step. It is hard to track fine-tuning in larger codes.

I have been using Automation Anywhere for maybe a year and a half to two years now, or rather I have been using it since I joined.

Automation Anywhere definitely allows us to provide more reliability and affirmation to the client. For every client we successfully automate, it is a checkmark in our book to show that we have a huge skill set of bots and different capabilities.

Having them operational month-to-month and reporting that they work is a very good confidence booster, especially with smaller hospitals when this is the only grant they can invest in. Once development is done, the bot is relatively stable. It does have some discrepancy with older websites but performs really well with all new websites, current revenue cycle automation, or any submissions we have to do. It reduces the pressure of maintenance significantly because even with numerous website changes, the maintenance becomes negligible for us.

When bringing Automation Anywhere, we were trying to solve the time taken in these processes for hospitals. We aim to improve how fast they can charge their insurance or patients, ensuring they hit their revenue targets. We are expanding into other fields, still centered within healthcare. Having these small working components and consistent bot performance brings in the next client, which is a significant goal for us.

In my company, I have not used another product that does the same as Automation Anywhere, but I have studied and used UiPath briefly. That was about two and a half to three years ago.

When bringing Automation Anywhere, we were trying to solve the time taken in these processes for hospitals. We aim to ensure we can improve how fast they can charge their insurance or patients, making sure the revenue part is properly managed as that is what we are ensuring they hit.

Our team is based on two engineers and one team lead.

For every client we successfully automate, it is a checkmark in our book to show that we have a huge skill set of bots and different things to accomplish.

Regarding the pricing, setup cost, and licensing of the Automation Anywhere platform, I have limited experience in answering as I do not represent the company in this aspect. From what I have heard from my team, the basic pricing seems to work for us.

For larger scaling pricing of other features, we need to bring in more clients and a larger volume to justify the potential cost of the license. Every automation license is specific for each hospital since we cannot share files or security due to HIPAA compliance requirements. Currently, we are able to bring in clients in the current price range, though it is becoming more challenging.

We are among the smaller scale clients for Automation Anywhere. The AI component is something we are still not utilizing much because it is difficult to justify the license cost to our clients. In the healthcare sector, there is hesitation to implement AI due to security concerns and a preference for manual processes during their initial step into automation.

A-People platform is particularly helpful for discussions and finding solutions to issues. The support team provides regular updates and maintains good communication even in uncertain scenarios. The platform has a growing repository of answered questions, similar to resources available for other programming languages.

We use OCR extensively, particularly for older websites and legacy systems where button identification is challenging. We have three active builds in production using only OCR, which demonstrates the robustness of the system.

On a scale of 1-10, I would rate Automation Anywhere 7.5 to 8. While I might rate it slightly lower as a developer who works with it daily, most of my team would likely rate it 8.5 to 9 because it effectively meets our needs and critical client requirements.

Public Cloud