Automation Anywhere Reviews

We have a lot of use cases for Automation Anywhere. We have some use cases at the customer experience department, we have some for the HR team, and we have more than a few for our billing department. We have quite a few across our different business units.

We have not yet used Agentic AI. One of the main reasons I wanted to come to AA Imagine was to see the demo. What has been stopping us from choosing AI is our company's governance aspect and getting the approvals.

AI governance is quite important for my company in general because I work for a government contracting company. That is one of the challenges that we would need to solve before we integrate any AI capabilities.

What I appreciate the most about Automation Anywhere is how easy it is to use. One thing I noticed in the beginning when we first started using Automation Anywhere was how quickly we were able to learn it. It is very simple and straightforward to use, which is probably the main advantage.

The simplicity of Automation Anywhere has benefited us as we have been able to train our internal employees. It has been very easy to train someone internally versus hiring someone outside of the company.

Overall, I am pretty satisfied with Automation Anywhere. The UI is pretty straightforward. However, the customer service could be improved.

I have been using Automation Anywhere in my company for two and a half years.

It can be improved. When we have issues or problems with the software, which is not common, that is one area that could be better. We have had issues in the past where we have had problems with the application, and it has taken a while for someone to get back to us. Overall, we are pretty happy with the application.

Neutral

We were not using another solution prior to Automation Anywhere. This was the first automation tool that we integrated at our company.

My experience with the bot deployment is pretty straightforward. I have an RPA admin who takes care of the deployment. While I cannot speak on his behalf, I would say that the deployment process, from what I know, is pretty straightforward. It is not anything too complicated or complex.

The main challenge we were trying to solve by bringing Automation Anywhere was automating different processes and manual tasks that our employees do. We wanted to help the company save money, and we have been able to do that.

It's justified because we have saved quite a bit of money at the company and many manual hours. Overall, it justifies the cost.

When I joined, my company had already decided on Automation Anywhere. I do not know what other tool they had in mind, but this was the only one.

I would rate Automation Anywhere a nine out of ten. I am happy with the company and my Automation Anywhere journey. There have not been any major issues or problems since we started using it about two and a half years ago. Our leadership at the company is very happy. Our RPA team always gets recognized, and it is because of this tool. This tool has helped us significantly.

The use cases for Automation Anywhere are industry-agnostic and sector-agnostic, allowing for automation of processes that involve human interaction, mundane tasks, and large volumes. With the help of AI, we can now automate a lot of unstructured data, which wasn't possible before, so it's not limited to any specific sector or process. Whether it's HR, marketing, sales, operations, or engineering design, any of those can be considered for automation.

The main benefits of Automation Anywhere include improved operational efficiency, enhanced productivity savings, increased cost savings, new revenue streams, and a reduction in regulatory human errors. These are some of the major benefits it provides. For example, if a human takes one hour to perform a transaction that involves navigating through multiple systems and inputting data, Automation Anywhere can reduce that time significantly. The bot can complete the task in about 20 minutes, saving roughly 40 minutes per transaction, which translates to a 60%-66% time saving, enhancing overall productivity and cost efficiency.

They have introduced numerous AI-related enhancements in their product, making them the first among their competitors to develop a reasoning engine. Their PRE reasoning engine is particularly noteworthy, and they have quickly integrated Generative AI into their document automation product. Additionally, they offer a variety of other AI features and have designed the platform to be cloud-native. The AI features they have implemented stand out; they are indeed leading the pack. This strategy is impressive and effectively empowers their product with a wide range of AI capabilities, which are increasingly important in today’s tech landscape, especially with the rise of AI, Generative AI, and Agentic AI.

Automation Anywhere also provides Agentic AI-related APIs and is currently testing Agentic process automation in its early stages. In terms of product capabilities and AI integration, I would definitely rate them a ten out of ten. They are the fastest to reach this level of advancement compared to others, who seem to be lagging behind. For example, Blue Prism is progressing quite slowly, and while Power Automate has some AI features, they do not match the scale that Automation Anywhere has achieved.

Its pricing definitely needs to be more competitive. When licensing costs are high, we cannot use this tool for automation. Instead, we might opt for a lower-cost tool like Power Automate which is 50% less expensive.

Power Automate offers very seamless integration with the Microsoft ecosystem, including Azure cloud services and other Microsoft products. In contrast, Automation Anywhere has to rely on external LLMs for integrations. If Automation Anywhere can improve the ease of these integrations and provide them natively within the platform, it would greatly enhance its appeal.

I have been working with Automation Anywhere for over the last eight years, although not extensively in my current role. In previous journeys, I have used it for around three to four years. Currently, we use Automation Anywhere, but not extensively.

At this moment, I'm not sure about the stability of Automation Anywhere, but in previous experiences, I faced challenges with stability, which required ticket submissions for support. We encountered several challenges related to platform and technical issues. For instance, sessions would occasionally get disconnected unexpectedly. In those cases, we would raise a ticket with the vendor to get support. However, since we haven't been using the system extensively, we haven't faced many issues.

All these automation platforms, including Automation Anywhere, are highly scalable; depending on volume, you can adjust the number of bots, scaling instantaneously in the cloud. For on-prem solutions, one must ensure they have the necessary infrastructure ready for scaling.

While it is easy to scale with Automation Anywhere, I have not experienced extensive scaling in my previous encounters. The maximum number of bots we had was around 20.

I haven't raised many tickets recently to evaluate their technical support, but I know they have a dedicated partner manager. It has been good in my previous experience.

Positive

We are also using UiPath, Blue Prism, Power Automate, and the Microsoft stack. Mainly, the license costs of UiPath, Automation Anywhere, and Blue Prism are high, so we use Power Automate and Power Platform heavily.

It is generally easy to deploy. We use Automation Anywhere with both AWS and Azure.

Maintenance is indeed required for Automation Anywhere; you have to follow the vendor's product patches and version upgrades to keep it maintained.

Upgrading Automation Anywhere follows a standard process that they provide detailed instructions for, and we adhere to those guidelines. The upgrade process feels similar to any other software platform; I don't find anything particularly complex or different about it.

There is a separate team for bot maintenance, and if the bots are stable, maintenance needs tend to be low. However, if issues arise, maintenance efforts can significantly increase.

The return on investment from Automation Anywhere varies based on the business case and the benefits versus costs involved; for simpler RPA use cases, ROI can typically be achieved within a year.

Pricing needs to be more competitive, both in terms of licenses and overall expenses. This is crucial because many use cases cannot be automated if it isn't cost-effective.

We have not extensively tried Automation Anywhere with business users because they have added a lot of AI features that are difficult for them to understand. We also do not want to encourage business users to create automations that do not comply with regulations, compliance, and best practices, which presents a risk. Therefore, we've only utilized it within the CoE team for now. 

For existing developers, the learning curve for Automation Anywhere is easy to pick up. However, for business users, it might take some time, especially if they lack a programming background.

I have heard about the Automation Co-Pilot, and it sounds very powerful and useful. The Co-Pilot can generate code based on a natural language prompt, which is a substantial feature as it can reduce development time by 30%-40%, allowing faster shipment of code to production. 

In terms of integration, Automation Anywhere acts as a tool used to develop automation that connects to various systems, such as SAP, Excel, Outlook, and web applications. It doesn't integrate with other solutions directly but helps in automating processes that involve multiple systems. The platform provides capabilities for building various integrations, and that is part of what they sell. Automation Anywhere is fundamentally an automation platform that enables performance across workflows, APIs, business applications, and documents. API integration is possible with Automation Anywhere, but if specific APIs do not already exist, there is no way to create a new API directly within the platform. For that, one needs to create a new API using languages such as Java, Python, or C# before integrating it with Automation Anywhere.

Our organization places high priority on automation and AI. We are using the Microsoft ecosystem for many of our use cases.

For organizations considering Automation Anywhere, I advise that if you are focusing on AI features such as Generative AI or agentic process automation, it's a great choice as they are front runners in incorporating these functionalities early on. However, if licensing costs are a concern, the Microsoft stack would be more beneficial.

I would rate Automation Anywhere an eight out of ten.

I am from the Mechanical Department at a college of engineering. We utilize Automation Anywhere with our students in the mechanical block. I am using it for educational purposes, and we are providing hands-on experiences.

Automation Anywhere is very useful. With Automation Anywhere, we can do any task in the easiest way. If there is any repeated task, then we can replace it with Automation Anywhere to the same work in a short period of time. It helps minimize the work. 

Automation Anywhere is very helpful and interesting to learn for students. It is very user-friendly, so they can easily learn it.

Automation Anywhere is very easy to learn for people who do not have any technical skills. It is very user-friendly. There is no learning difficulty. We can easily drag and drop the required components and make the model we want. We can automate and deploy a function. After one or two attempts, it becomes very clear. It does not take a long time to understand it. We can understand a simple process within thirty minutes, whereas a complex process can take two to four hours.

Automation Co-Pilot is an advanced feature that helps with finding out the next step. It also provides information about more efficient usage. Both Automation Anywhere and Co-Pilot improve productivity. 

Automation Anywhere saves time. The attendance automation that we have saves about two hours each day. We are also able to easily scrape data from structured and unstructured files and write it in the CSV format. IQ Bot does this very well. 

The AI collaboration is the most impressive feature of Automation Anywhere. We can use IQ Bot to extract data from structured and unstructured sources into a CSV file. It is very useful, and my university uses it for the attendance system. With AI integration, we can easily take attendance. 

Other features include easy deployment and automation of repetitive tasks. If we want to automate any repetitive task, we can record it, which is very useful.

It is secure and user-friendly. Automation Anywhere minimizes human effort and time, facilitates learning, and supports automated tasks efficiently.

There are areas of improvement needed, such as complex decision-making skills. When updates are made, the IQ Bot's actions can be affected, leading to decision-making failures. If it had the ability to make decisions in complex situations, the bot would perform more smoothly. More advanced decision-making skills are needed for improvement.

I have been using Automation Anywhere for more than two years.

Automation Anywhere is very stable. I would rate it a ten out of ten for stability.

Its scalability is very good. I would rate it a ten out of ten for scalability.

In the mechanical department, we have more than 130 students. On average, there are 700 users. 

Technical support is easy to access with various communication channels, including emails and personal calls. However, the community forum is sometimes unresponsive. Despite this, personal calls and quick fixes are very useful, providing good technical support.

Neutral

I have experience with Blue Prism from four years ago. Initially, I used both Blue Prism and Automation Anywhere, but Blue Prism required coding, making it challenging. Automation Anywhere's no-code environment made it easier, and I preferred it. My students also favor it for its user-friendliness and affordability compared to Blue Prism. Automation Anywhere allows for easy drag-and-drop actions and is cost-effective for medium and large-scale enterprises.

The cost is high for small-scale businesses but it is fine for medium and large enterprises. Its high licensing cost may affect small-scale businesses. Reducing licensing costs would benefit many users.

Learning Automation Anywhere prepares our students for a better future because the future belongs to RPA Automation. It helps build their automation skills, and we also provide certification to them after learning Automation Anywhere. 

It involves understanding the structure, and once two or three models are deployed, it becomes easier. Using Automation Anywhere is more straightforward than other RPA tools. Bot deployment typically takes three to four hours depending on the process. A simple process can take about thirty minutes and complex ones take two to four hours. There is no time wasted during deployment.

Bots require updates only if there are any changes. Generally, five to ten minutes are enough to maintain the bots. It does not take a lot of time.

I would recommend Automation Anywhere to others. I actively create awareness about it in our classes and recommend it to other institutions for future RPA developers. 

I would rate Automation Anywhere a ten out of ten.

We are into the financial industry. We have 14 different business units using Automation Anywhere, including HR, digital finance, pensions, and similar areas, primarily within the financial sector.

It's easy to use, and with less experience, anyone with the business knowledge can automate easily. We can see that it's beneficial to integrate other applications and use the API to trigger any of the Automation Anywhere bots from the client-specific application.

The monitoring and reporting aspects are currently not very standardized, specifically regarding the on-premises setup. I’m not entirely sure if the cloud version has the necessary capabilities. If something goes wrong or is about to go wrong, it doesn’t help to only rely on dashboards or monitoring tools to assess the situation.

Additionally, businesses typically want detailed reporting. Right now, we lack the ability to monitor transaction-level statuses and tracking, which is a significant limitation.

Their support also needs improvement.

I have been using the solution for around eight years.

Performance-wise, it is okay now. Stability-wise, if they add new features and AI-related stuff, there are hiccups in each release. They used to do monthly releases as well as quarterly releases. Clients aren't confident due to issues in each release.

I would rate it an eight out of ten for scalability.

Technical support also has a pricing model. With non-premium support, it is hard to get immediate responses. Premium support responds immediately. 

I would rate their support a five out of ten as the resolution is delayed.

Positive

I have used UiPath and Power Automate. Automation Anywhere is user-friendly for business users, while UiPath is more suited for programmers due to complexity. Power Automate has powerful document automation. Pricing is a drawback for Automation Anywhere compared to Power Automate.

The setup can be pretty easy unless there are multiple components integrated or organization-specific standards. 

For a single server in a regular control room, it may take a couple of hours. When implementing a control room and IQ Bot, it may take approximately five hours.

Usually, one person is required to maintain our infrastructure, making it easy to upgrade and resolve any issues. I do all infrastructure-related things in my organization.

For maintenance, we need downtime from the business, usually on weekends for prod, and a platform outage for non-prod environments.

When comparing automation tools like UiPath, Power Automate, and Automation Anywhere, Power Automate often comes out as the most cost-effective option. Recently, I've noticed that Automation Anywhere has been charging separately for its various components, such as APIs, agentic processes, and business document automation. This pricing model has led many clients to reconsider their choices, especially those with limited budgets.

I've observed a significant trend where not only financial clients but also smaller businesses are migrating back to Power Automate due to its affordability. Power Automate offers a premium plan starting at just $25 per user, making it a more accessible choice for many organizations.

 I would rate this solution an eight out of ten because of their support.

My use cases involve working as an employee and RPA consultant. We use Automation Anywhere to solve the problems of businesses. They decide their problem, and then we automate accordingly, and that's what we are doing.

The feature I appreciate the most about Automation Anywhere is the interface. I come from a non-tech background. Automation Anywhere was easy for me to understand, and I started developing bots very quickly. The actions in Automation Anywhere were also nice and easy for me to understand and use. It is easy for business users who don't have any technical skills to learn how to use Automation Anywhere.

Regarding the learning curve of Automation Anywhere, I started learning it with the help of Automation Anywhere University and also the bot game provided by Pathfinder. It took me around one to one and a half months to learn everything and started implementing it, which helped me become permanent in the company.

I find it very good and nice to use. However, recently, I had a problem using the IQ Bot processor for text extraction. When I used this tool in the bot, it did not work. I got this issue when using the document automation learning instance. If I run the IQ Bot preprocessor first and then use document automation, it fails to give any output. We contacted Automation Anywhere for help, but we had to find another solution, so this is an area for improvement in the Automation Anywhere platform.

I had problems while using the OCR and document information together. If I use OCR and document information separately in another bot, they work perfectly, but if I combine them and run them in the same bot, it does not run.

I have been using Automation Anywhere for more than nine months.

Regarding performance and stability, I don't find any errors; it's quite good. We don't have to worry about the performance of the automation; it works quite well for me.

When it comes to scalability, I would give it ten out of ten. It's easy to call the bot in the processing tasks, and the input-output variable is also very easy to use. You just need to understand it first, and then it's very easy to call the bot inside the bot.

I contacted technical support once when I had issues with the OCR and document automation part. I reached out for technical help from Automation Anywhere, but the solution provided was not clear, so we had to use an alternate way to automate those tasks. I would rate their technical support an eight out of ten. I deduct two points because the solution was not provided.

Positive

For automating tasks, I have only used Automation Anywhere. In Automation Anywhere, I have connected other applications such as PostgreSQL and Python. 

The deployment is very easy for me. 

It takes only two to three minutes to deploy a bot from the dev environment to the UAT and then to the prod environment. It's quite easy to develop the bot. 

I am not aware of the pricing, but I have heard that it's very costly.

I would rate Automation Anywhere a nine out of ten. I'm only using Automation Anywhere. I'm learning it, and it's very easy for me to learn.

My use case for Automation Anywhere is for vendor, customer service automation for the organization to drive improved customer service that relates to business growth.

The best features in Automation Anywhere are that it is easy to use and easy to suggest, and it's a wonderful product because it is very handy and it makes life easy. It is definitely a tool to use in our development when it comes to our businesses, which is retail. The features that I appreciate in Automation Anywhere are that it automates and inputs AI, which we call artificial intelligence.

Automation Anywhere stands out because it has brought productivity to the organization, improved customer service, accelerated business growth, and allowed for faster innovation. When it comes to AI, it offers an AI process automation that empowers and drives productivity and faster innovation whenever it is incorporated with artificial intelligence.

Automation Anywhere has improved our organization in terms of customer service, and there is an improvement in customer service and faster innovation, especially when it comes to innovating the ways of doing business.

For people who don't have technical skills, Automation Anywhere may take time when it comes to browsing or loading time, and sometimes becomes very buggy with unwanted failures.

Automation Anywhere has room for improvement in cost because it's high, and it can be a drawback for small industries or organizations that are coming up. Also, adopting Robotic Process Automation looks high, so it can be improved; perhaps the cost could be adjusted to favor even the small industries that are coming up. The browsing loading time in Automation Anywhere should be addressed, which sometimes can bring unwanted failures.

I have been using the solution for about two and a half years, three years.

The stability of Automation Anywhere is good, and I rate it eight or nine out of 10.

Automation Anywhere is scalable. I would rate the scalability of Automation Anywhere an eight.

I do use the Automation Co-pilot. Co-pilot makes work easier, and the time required to do work is really reduced, resulting in accomplishing more in just a few moments.

Co-pilot helps to increase productivity because whenever you use it, there's time saving and the energy that was supposed to be used for other things can be redirected to other tasks within the organization. In half a day or a few hours, Automation Anywhere saves me time, so as an organization, we are at least somewhere better in terms of productivity.

Regarding technical support, they are doing good work and work closely with customers to design solutions that align with organizational goals as well as improve efficiency. I give the support from Automation Anywhere a nine out of ten.

We haven't really tried other products because Automation Anywhere was required when we began this organization, and when we first tried it, we saw it working better for us; thus, the integrity of it is good.

Currently, in my organization, we have about four departments using Automation Anywhere. Automation Anywhere doesn't require any maintenance. I purchased Automation Anywhere through a direct purchase.

The deployment of Automation Anywhere involves a support team that assists in deploying the product in our systems and makes the process automation easier while also helping other staff understand the product.

Automation Anywhere has improved our organization in terms of customer service, and there is improvement in customer service and faster innovation, especially when it comes to innovating the ways of doing business.

Automation Anywhere has room for improvement in cost because it's high, and it can be a drawback for small industries or organizations that are coming up. Also, adopting Robotic Process Automation looks high, so it can be improved; perhaps the cost could be adjusted to favor even the small industries that are coming up.

We haven't really tried other products because Automation Anywhere was required when we began this organization, and when we first tried it, we saw it working better for us; thus, the integrity of it is good.

The vendor can contact me if they have any questions about my review. I would be interested in being a reference for the vendor. I would recommend Automation Anywhere because it's easy to suggest and it's a good product. I would rate Automation Anywhere a nine out of 10 compared to other similar products.

The automation of workflows, APIs, applications, and documents in Automation Anywhere is good. I spend about half a day to a day on maintaining bots in Automation Anywhere. It is easy to upgrade Automation Anywhere, but when it comes to the costs incurred when upgrading the product, it can be a drawback; it sometimes takes time because we need the funds to upgrade the system. However, when it comes to upgrading, it is very easy.

Training a non-technical employee on Automation Anywhere will take a day or two days, depending on what you're trying to train them.

I currently work with both UiPath and Automation Anywhere. I mostly employ these tools for RPA automation use cases. For example, I can handle any kind of manual invoice processing, document automation, or any manual processes involving multiple business logic and applications.

I think the automation creation is very straightforward. It is drag and drop, with no need to write any code. It is very self-explanatory, making it easy for non-technical users to develop. Also, the overall platform is easy to navigate and learn, making it simple to adapt and use. As I automate manual processes, it helps reduce efforts, leading to financial savings because the speed at which I process has improved. Additionally, I have been able to redirect some headcounts to other work areas, such as research. This has yielded financial benefits by reducing the headcount on these processes. Normally, it takes three to six months post-development and moving to production to realize the benefits of each automation. Since implementing Appia, I have seen significant benefits within a couple of years.

The platform has good capabilities, but it could improve by providing more development options. Currently, it is really restricted to whatever its own ecosystem provides. Aligning the product more closely with a framework, such as the .NET framework or the standard coding practices in other languages, would simplify adaptation for regular developers. It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.

I have been using the solution for about five or six years.

So far, the solution is good and stable, without much downtime experienced.

Organizations can onboard this platform and scale their automation journey because it is very easy to adapt and set up. They can seamlessly integrate with most business automation processes and use the platform to automate their processes on those applications.

I believe the support is on par with industry standards. The SLAs are based on the criticality and compare well with other companies in the market. I would rate them around nine.

Positive

I was previously using UiPath. The switch was mostly due to cost factors, specifically regarding licensing. Otherwise, in terms of capabilities and the platform, WebKit is also a great platform.

The initial setup is somewhere in the middle, neither very complex nor very straightforward.

I had a team for deployment, coordinated by our infrastructure team. The whole team, including five engineers, was involved.

In terms of percentages, costs depend on the complexity and size of the processes. On average, I have managed to reduce spends by up to fifty or sixty percent relative to our budget.

I evaluated Blue Prism and other tools like WorkFusion, among others. However, I found the Automation Anywhere to be more capable and easier to migrate than UiPath.

My advice is to evaluate and compare with other products available in the market. If someone is looking for an automation platform that's easy to adapt, easy to set up, and competitively priced in terms of licensing, they can definitely choose this product. With courses available in Automation Anywhere University, it should not take more than a month to learn properly and try it out. I have Automation Copilot, similar to MS Copilot, to help developers build code based on prompts. I haven't fully utilized it yet. I would give the overall product a rating of nine out of ten.

I primarily use Automation Anywhere for automating manual data entry tasks, such as customer data validation and supply chain management. I have used it for managing a large volume of customer entries, such as handling one lakh customer entries efficiently.

It saves time and is efficient in data entry for my company. Previously, tasks took more time, but now the process is easier with the software.

The best features of Automation Anywhere are having a user-friendly interface and the ability to integrate AI. Additionally, APIs and services like OpenAI's ChatGPT can be integrated, enhancing its functionality. It stands out for its efficiency and ease of integration.

The website can be buggy at times, and I would like to see improvements in latency and slow response times.

I have been using Automation Anywhere for about one year in my office.

I rate the stability of the solution as a nine out of ten.

I rate the scalability of the solution as an eight out of ten.

I have never contacted technical support as there have been no issues.

Positive

Before Automation Anywhere, I used testing software in BrowserStack.

The initial setup took about a day, and while it was initially a bit complex, it eventually became easier.

The solution saves about sixty percent of my time and approximately fifty thousand rupees per month.

Although the pricing is somewhat expensive, it is worth it for the value provided.

I recommend Automation Anywhere because it is beginner-friendly, allowing anyone to learn it easily in their organization.