Currently, I'm working as a RPA developer in India. We are using Automation Anywhere to automate the repeated tasks. We have clients who provide a business problem. After the feasibility study, we design a solution architecture, and based on that, we develop the bot. For the development, we use Automation Anywhere along with many other tools such as Python, Excel scripting, and there are many more, all aimed at solving the business problem and making the end-to-end automation that our client needs.
RPA Developer at a tech services company with 51-200 employees
Makes automation easy with the user-friendly interface and has a broad community support
Pros and Cons
- "Automation Anywhere is the best among all other automation tools available in the market such as Power Automate and UiPath."
- "The main disadvantage of Automation Anywhere is its high cost."
What is our primary use case?
What is most valuable?
Automation Anywhere is the best among all other automation tools available in the market such as Power Automate and UiPath. The best thing about Automation Anywhere is its simplicity and user-friendly interface, which makes it easy to create bots because they have only three sections: variables, actions, and triggers. We just set the actions and implement them in the bot.
Additionally, they provide learning courses and the 'bot game,' which is an engaging way to experience real-world and challenging problems that enhance our skills.
Furthermore, Automation Anywhere boasts a broader community compared to others, with many people discussing it online and helping solve problems. Lastly, Automation Anywhere is low-code, allowing us to feel we are doing programming while solving problems.
What needs improvement?
The license cost is quite expensive compared to other tools available in the market such as Power Automate, which offers better features at a lower license cost. The main disadvantage of Automation Anywhere is its high cost.
Another issue is that it is solely dependent on the Windows operating system, and since I am using Linux, I faced difficulties while learning Automation Anywhere because it only supports Windows environments. Comparatively, competitors such as UiPath provide cloud-based solutions that Linux users can access, making this another drawback.
For how long have I used the solution?
I have been using Automation Anywhere for almost one year in my career.
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What do I think about the stability of the solution?
Automation Anywhere has proven to be very stable. The instance currently running in the production environment operates almost 24 hours a day, demonstrating very good stability. I would rate its stability a nine out of ten.
What do I think about the scalability of the solution?
As far as scalability is concerned, I would give it five out of ten because there are multiple programming languages and tools available, and if you try to implement and integrate them in your bot, you may find limitations within Automation Anywhere. For instance, while running a Python script, I encountered difficulties passing multiple arguments in a single call, which reflects a lack of scalability features.
How are customer service and support?
I have contacted customer support for Automation Anywhere, and while their responsiveness is good, the reliability is lacking. We faced an issue where we couldn't run OCR and document automation in the same bot. The customer support team was quick to respond, but they were unable to resolve the problem we encountered during development, forcing us to seek alternative solutions. So, while customer support is responsive, it is not always effective in solving issues.
How would you rate customer service and support?
Neutral
How was the initial setup?
The deployment of Automation Anywhere is very easy.
We have three environments: development, testing, and production. We build the bot in the development environment and after building, exporting the bot is simple—just a few clicks to download the zip file. You can import that file into any other environment, including production, by clicking on the import button, and your bot is deployed. You can also schedule and run the bot in both attended and unattended modes, which adds to its ease of deployment.
Automation Anywhere does require maintenance on my end. The platform provides updates and package management. For instance, for browser automation, if you are using browser package version 1.1, you must use the same version across all environments; otherwise, the bot won't run. While it's possible to download and deploy the bot without adhering to package updates for production setup, managing package versions can still require attention. Thus, maintenance can be neither too simple nor too difficult, but it is necessary when developing with Automation Anywhere.
What other advice do I have?
The Automation Anywhere interface is very simple to use as compared to others in the market. Non-technical users can understand Automation Anywhere easily because it is easy to grasp, but if a non-technical person tries to develop or read the code to understand the business problem, it might be hard. For example, we provide a process definition document (PDD) to non-technical persons such as business analysts who may have a less technical background. This document includes a high-level overview of the process, allowing them to understand the code better. Thus, it still requires some technical knowledge to fully grasp the business problems when using Automation Anywhere.
I have not used the Co-Pilot feature explicitly, but I am currently working on a project developing an end-to-end identity automation bot, where we utilize multiple documents totaling around five thousand. In this project, we have integrated Gemini and Azure OpenAI as LLM models through APIs or by downloading and fine-tuning the models according to our use cases, which we deploy using Automation Anywhere.
I would rate Automation Anywhere an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jul 21, 2025
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Senior RPA Developer at a comms service provider with 1-10 employees
It is excellent for documentation, web, and Excel automation
Pros and Cons
- "The most valuable feature is the back-end process automation."
- "Although the UI and elements are user-friendly, it is still difficult for business users without experience to understand how to use Automation Anywhere."
What is our primary use case?
Coming from a startup background, we lack a formal administrative structure. This means we operate without established procedures and often tackle daily tasks, such as Excel updates or attendance tracking, on an ad-hoc basis. To address these challenges, we develop internal proofs of concept and present them to clients. In my previous role, I automated approximately ten web- and Excel-based processes using Automation Anywhere.
We implemented Automation Anywhere to address the challenge of manually entering data, such as transferring thousands of rows from Excel to a web application. When performed manually at a rate of 200 records per day, this process typically takes five days. By utilizing RPA technology, we can drastically reduce this timeframe to a matter of hours. Our primary goal is to minimize labor hours and enhance efficiency, enabling employees to focus on higher-value tasks like logic and content development instead of repetitive data entry.
How has it helped my organization?
The generative AI is helpful for jobs that fail. It will try to redo the same operation by implementing different numbers, and if it succeeds, it will automatically continue the process.
The task process, before and after Automation Anywhere, requires a series of actions performed by either a human or a bot. Previously, without automation, the process was identical. Rather than having employees sit at computers inputting the same data daily, automation allows for their redeployment to other areas such as administration, cash flow management, or payments. The goal of RPA is not job elimination but to enhance efficiency. While automation platforms can handle many tasks, they are not infallible and require human oversight. Regular maintenance and monitoring are essential for any automated process.
The initial learning curve for Automation Anywhere will be challenging because the drag-and-drop interface differs significantly from traditional coding. While packages are used, the underlying logic is expressed visually rather than textually. This transition may take one to two months as users acclimate to the new terminology and approach. Once familiar with the platform, developers will find it easier to construct automation processes due to their existing programming knowledge, which includes concepts like string operations, conditions, loops, and other programming language constructs. Although the terminology will be unfamiliar, the underlying logic remains consistent, making the platform more accessible over time.
The training takes at least four months for technical employees to learn, understand, and implement what they learn.
Automation Copilot is a valuable tool for streamlining daily tasks, but human oversight is essential during execution. For instance, if a sales representative quotes a package requiring managerial approval in a tourism scenario, the process should automatically route to the manager for confirmation via email, message, or another preferred method. While Automation Copilot is beneficial, it's crucial to incorporate a mechanism within the process to handle this manual intervention.
Organizations can benefit from Automation Anywhere's document, web, and Excel automation capabilities.
Automation and AI used to be a frightening prospect for our clients, who feared job displacement. However, they have embraced the idea after experiencing how these technologies can free up their time for more critical tasks.
Our organization has integrated Automation Anywhere with Epicor, Aurora, Dynamic 365, SAP, and Power BI.
Due to the numerous internal teams and domains, Automation Anywhere has been implemented across various IT departments within our organization. Multiple processes within each team have been automated using Automation Anywhere, from account management to application maintenance. These automated processes often involve handling documents, APIs, Excel files, or web-based interactions.
What is most valuable?
The most valuable feature is the back-end process automation. I primarily encountered this issue in back-end operations. To illustrate, consider the medical industry where I previously worked. ICD codes, a critical component, must be mapped by the administrative department. Traditionally, reconciling a single report was a manual, ten-hour task. Automation Anywhere offers a clear advantage over other market solutions by streamlining these time-consuming back-end processes.
What needs improvement?
Although the UI and elements are user-friendly, it is still difficult for business users without experience to understand how to use Automation Anywhere.
Automation Copilot has generated a strong foundation, but its analytics capabilities lag behind competitors. While Automation Anywhere offers numerous built-in dashboards, its data visualization options are limited. In contrast, Microsoft Power Automate provides extensive data manipulation and visualization flexibility, allowing users to create various chart types and formats. To remain competitive, Automation Anywhere must significantly enhance its data visualization features.
Licensing fees could be a barrier to entry for many potential customers interested in using Automation Anywhere.
A major drawback of Automation Anywhere is the lack of notification for all customers when upgrades occur. Without any information about these upgrades, it is difficult to determine specific details.
For how long have I used the solution?
I have been using Automation Anywhere for five years.
How are customer service and support?
I contacted technical support for problems related to the in-progress tab. In 2021 or 2022, numerous tasks appeared in the in-progress tab despite not running on the machines in real time. This led to the development of an API to address the issue. However, a new problem arose: when triggering the bot on runner machines, the bot was not actually triggered on those machines, yet it still appeared in the in-progress tab. This discrepancy persisted despite multiple reports, but the issue was resolved recently.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial deployment is straightforward.
Which other solutions did I evaluate?
BotCity is a newcomer to the RPA market, currently holding ninth place on the top ten list. They are rapidly expanding and offer a unique advantage: no additional software is needed as long as the system supports Python.
What other advice do I have?
I would rate Automation Anywhere seven out of ten.
Maintenance is required for server-based environments but not for cloud-based architectures since Automation Anywhere is self-hosted and managed by them.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Automation Anywhere
September 2025

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Kaizen Manager at a consultancy with 5,001-10,000 employees
Achieves seamless integration and data management across systems through robust automation
What is our primary use case?
As an RPA developer and RPA champion, I coordinate the implementation of RPA in my company and I also develop the automations. The main reason or main functionality that I am using Automation Anywhere is to integrate and collect data between systems, such as gathering data from one system and collecting data from another system, making some analysis, and having some results out of that. This is the main purpose or main use case in general for what we are doing here with this software. The specific challenge that we are trying to solve with implementing Automation Anywhere in our environment is to achieve better integration with SAP. Our ERP system is SAP, and this is quite a closed system, so to get any data or input any data, the only possibility is to use the user interface, or it is very difficult to do it in any other way. Therefore, Automation Anywhere acts as a simulator of a user, helping a lot with getting the data in time or uploading the data in a proper and easy manner. So for repetitive tasks related to SAP, this is the key functionality that we are using; integration with SAP.
What is most valuable?
The best features in Automation Anywhere that I really appreciate are found in the basic module for pure RPA, such as the recorder function, which helps in making automation even easier. No coding is required; you are just doing things, and the recorder records your movements and actions, creating the code out of that. This makes preparing RPAs faster. Another significant aspect is Automation Anywhere University's e-learning materials, now called Pathfinder, which enhances this learning curve significantly. The software's easy-to-understand interface is its biggest benefit, aiding rapid learning and automation creation. Moreover, the integration capabilities with databases and external web portals are well-developed, enabling seamless data management and exchange, whether it involves Microsoft SQL or MySQL databases or Microsoft Excel for reporting. Despite not having significant experience with other RPA platforms, I assess these features positively.
What needs improvement?
Regarding what I would to see improved or enhanced in Automation Anywhere, it's difficult to judge if the problems we are facing are truly RPA related or related to other systems that we cooperate with. The main issue is to have better resilience of the whole system. If we have 95% success during the bot runs, it costs a lot of time to debug and find the errors or to rerun the bots. So constantly working on the resilience of the bots, whatever it may be, will help. One thing I would to see included in the next releases of Automation Anywhere is a more clear overview of when we have gaps in our automation scheduling. Currently, when we are scheduling our automations, and we have historical data of our runs, there is no clear overview of when we have space in time to schedule another automation. So having functionality that shows in one clear picture where we have gaps to run additional automations would be beneficial.
For how long have I used the solution?
I have been working with Automation Anywhere for already four years.
What do I think about the stability of the solution?
I would evaluate the stability of Automation Anywhere as generally stable, but there are some issues. It's always difficult to judge what the root cause is; it may be the software, the hardware, or other software. But in general, I would say it's stable in 90% of the cases.
How are customer service and support?
It is difficult for me to rate the technical support I received because I was not fully involved; it was resolved between our IT and this support. I was just waiting for the results and trying to support. I would rate it a seven.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Although I didn't directly participate in the evaluation process when choosing Automation Anywhere, I know it was chosen because of its full no-code approach. Unlike other automation tools or systems, there is sometimes a necessity to know coding, making them low-code platforms. Here, we have a totally no-code solution, making it much friendlier for individuals with no IT background. I have previously used a different RPA just once or twice; I had the opportunity to use Power Automate, but it was just one or two hours of trials and nothing more. So basically, I have no significant experience and cannot justify which is better or worse.
How was the initial setup?
For me at the very beginning when I started working with that, the technical setup was extremely complicated and extremely problematic, and we spent half a year to really make the software work. At that time, we were not happy with the support of Automation Anywhere. But now if everything is already set up, it's quite easy to learn how to do it and to make easy automations quite fast.
What was our ROI?
I have not calculated ROI, the return on investment from Automation Anywhere; we don't have such a complex analysis. We are calculating for single automations, but we don't have complex ones.
What other advice do I have?
The main benefits I see from using Automation Anywhere, in terms of time-saving, cost-saving, and resource-saving, is the release of resources from high-paid and high-skilled specialists for more creative tasks. My recommendation for other organizations considering Automation Anywhere for their environment is based on my experience; it is always good to analyze the process first, then optimize this process, and after that, make automation of that. Otherwise, without proper analysis of the process, you end up digitalizing a non-optimal process, making automation challenging. So first analyze the process, optimize it, and then try to automate it; otherwise, you will have an automated process that is still not good. I rate Automation Anywhere nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Jul 31, 2025
Flag as inappropriateSoftware Engineer/ Consultant at Ernst & Young
Automation significantly reduces repetitive tasks with room to improve accuracy in document processing
Pros and Cons
- "We automated these processes so they will be processed automatically, and users will get the end result for validation—it is basically time-saving for them."
What is our primary use case?
I use Automation Anywhere mostly for automating processes and document processing. The challenges I was trying to solve by implementing Automation Anywhere involved many processes where business users perform repetitive tasks daily, such as checking PO creation or invoice validation. There are multiple processes that they have to repeatedly check each day, weekly, or monthly, which becomes more of a headache for them. We automated these processes so they will be processed automatically, and users will get the end result for validation. It is basically time-saving for them. Some of the processes we automate are due to time constraints. There are many processes where the business required a huge team to implement and process all the invoices, which this bot accomplishes in just a few minutes or hours instead of taking weeks with manual processing.
What is most valuable?
The best features of Automation Anywhere are the Task Bot and flow managing, which are easy to use. Many things have been newly introduced through continuous updating of the Automation Anywhere tool. They're providing new actions that help to automate in a much better way. The time savings for users is approximately 6 to 10%.
What needs improvement?
IQ Bot has been changed and enhanced for Automation Anywhere, but the accuracy is still not optimal. They should enhance their document processing capabilities. The Tesseract OCR engine should be significantly enhanced. While IQ Bot has been improved, it still lacks accuracy. This is why most clients opt for third-party document extraction instead of using the built-in Automation Anywhere features.
For how long have I used the solution?
I have been using Automation Anywhere since 2019, which is approximately six-plus years.
What do I think about the stability of the solution?
Regarding stability, I would rate it as eight out of ten, indicating it is stable.
What do I think about the scalability of the solution?
Regarding scalability, I would rate it as nine out of ten, indicating it is highly scalable.
How are customer service and support?
I would rate Automation Anywhere support as eight out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
While I don't know much about other tools, I have basic knowledge of UiPath and Blue Prism. Currently, Automation Anywhere is good, but they need to examine their selling points. UiPath is advancing with more openings and automation projects, possibly due to costing, licensing, and usability factors.
What's my experience with pricing, setup cost, and licensing?
For pricing of Automation Anywhere, I would rate it as six out of ten.
What other advice do I have?
I haven't used Automation Co-pilot. Thousands of users are using Automation Anywhere. My relationship with Automation Anywhere is as a developer who creates solutions and provides training for the bot. The company maintains the partnership while I work as a developer. I mostly receive notifications about events. Overall rating for Automation Anywhere is 7.5 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Last updated: Jul 23, 2025
Flag as inappropriateSales Consultant at Evertec
Automation reliably improves data handling and streamlines verification processes
Pros and Cons
- "The application replaced about three employees for the OFAC verification processes, thus eliminating the need to hire more people for those tasks."
- "They sell every different functionality in too many separate packages, making the procurement process complicated as it requires paying additional licensing for more features."
What is our primary use case?
I automate data entry by receiving files from one system and making data entries into other applications. Additionally, I perform file transfers by receiving files from one system and uploading them to another application. I also have OFAC verification procedures, which were previously done manually. I enter a local application, and depending on the pending cases, execute all verification processes automatically, sending responses to other applications. Basically, I have extensive data transfer automation. Moreover, I have automation that receives a file from another system and executes a procedure or invokes a web service to upload or create other things.
What is most valuable?
The product, in general, is more stable. The latest version provides easier vulnerability management. The new version offers a better experience in recognizing objects. The Co-manager tool helps calculate saving costs. Many of the issues I had in version eleven were resolved in version 360. The cloud version of Automation Anywhere 360 eliminates all the vulnerability management, making it much easier to manage. The application replaced about three employees for the OFAC verification processes, thus eliminating the need to hire more people for those tasks.
What needs improvement?
The new version requires one project to be open at a time, making it slightly more difficult to manage tasks compared to the previous version. They sell every different functionality in too many separate packages, making the procurement process complicated as it requires paying additional licensing for more features.
For how long have I used the solution?
I have been using the solution for about six years.
How are customer service and support?
The support is good. Sometimes the technical team doesn't know too much about the situation, and they rely on knowledge articles. However, they have improved.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
This is my first RPA solution. I have other automation solutions in my company, but this was my first RPA solution.
How was the initial setup?
The initial setup for the initial version, version eleven, is not too complex, medium. The latest version is easier because it requires less infrastructure.
What about the implementation team?
One person was involved in the deployment.
What was our ROI?
The bot replaced about three employees, saving hiring costs.
What's my experience with pricing, setup cost, and licensing?
I think it is expensive. It is not a cheap solution. Though there are other options that possibly can be less expensive, this is not a cheap solution. It's not for everybody.
Which other solutions did I evaluate?
My supervisor conducted research based on the Gartner reviews and decided to go for Automation Anywhere. This analysis was made several years ago.
What other advice do I have?
The overall rating of Automation Anywhere is eight on a scale of one to ten. Other departments in my company use Control-M and Ansible for automation. If I did not have Automation Anywhere, we might have needed to hire more people for certain processes. I don't have any direct integrations, but I do have several project integrations via file or triggering a bot when an email is received.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Apr 3, 2025
Flag as inappropriateSenior Manager & Principal Automation Architect, AI + Automation at a manufacturing company with 10,001+ employees
Video Review
Saved us half a million dollars and 10,000 hours in the first year
Pros and Cons
- "The features that we found most valuable have been just automating manual processes. We are able to integrate and work with applications that users typically work with. That has been the best feature for us right now."
- "Some of the biggest improvements they can make are with the interface. It can be improved in terms of usability or searching for something. For example, icons are hard to find. Typically, you jump into the search box, but being able to go in and find things quickly with the eye could be very valuable."
What is our primary use case?
We were in finance before, so all of our use cases have been in finance. Recently, we have grown out to IT. Our use cases now encompass HR, IT, legal, and everything that we can.
How has it helped my organization?
There have been numerous improvements in the organization. We have saved hours and time and hard dollars. In the first year, we saved over half a million dollars. That was about six months of time. After that, we have done at least three million year over year, and we have increased that very much. As far as time saved, it is well over 10,000 hours in the first year alone, and we continue to grow. This year, we are projecting 30,000 manual hours saved.
Prior to the implementation of Automation Anywhere, we had lots and lots of manual work. People would go into Excel and copy data from one master sheet to many sheets. They would compile data. They would take lots of time to do these things. Today, they can go in, press a button, and launch it. They can download hundreds and thousands of invoices, whereas previously, they used to do it manually. One of our use cases saved two people four days a week of time, which is 32 hours each. We now do that automatically in six hours.
The learning curve is initially a little daunting, but after you are in there and you understand how it works, it is very seamless. It is very easy to pick up and very intuitive, and then from there, it is pretty much you go and get your hands dirty.
The tools that we integrate with Automation Anywhere so far have been Python scripts and PowerShell. We have got Power Automate and Power Flows from Microsoft. We are starting to do some cognitive RPA. We are implementing OpenAI through Azure. We have got a lot of that going right now.
The integration with all of the documents and APIs is very seamless. There are packages available in the store if you do not have the integration built-in out of the box. They are available to everyone. Everything that we have been able to use has been just drag and drop. We can just pop in our credentials and be done.
Automation Anywhere has affected us in a positive way in terms of employee capacity and compliance. We have not had to backfill roles. We have not necessarily replaced people, and that is by intent. We did not want to replace people, but we also did not want to have to backfill people. We wanted people to focus on things that they value and be more productive instead of doing mind-numbing things that get no value, but they just have to do it.
Our time and cost savings have been immense since the beginning. In our first year, after we started launching the bots in June or July of 2019, we saved half a million dollars and 10,000 man-hours. Since then, we have grown more than 70% year over year. This year, we are on track to go up to about 40,000 man-hours saved and more than three million hard dollars saved.
They have been able to provide automation at scale pretty well. We fired up and started off with only three production machines. We are now up at five. Officially, we were going up to seven as of next week. We have heard about people here at the Imagine conference who, for example, have hundreds, so the point is proven, and the facts are there. They can scale up very quickly.
The main Automation Anywhere Program offering we use is Pathfinder. We have not utilized our partner services or anything like that, but Pathfinder has been great. Their user groups have been great. To be able to focus and see the product launches beforehand has always been advantageous. The ability to see that has been good.
What is most valuable?
The features that we found most valuable have been just automating manual processes. We are able to integrate and work with applications that users typically work with. That has been the best feature for us right now.
What needs improvement?
Some of the biggest improvements they can make are with the interface. It can be improved in terms of usability or searching for something. For example, icons are hard to find. Typically, you jump into the search box, but being able to go in and find things quickly with the eye could be very valuable.
For how long have I used the solution?
We have been using Automation Anywhere since 2019. It has been five years.
What do I think about the stability of the solution?
The stability of the solution has been great so far. It has been very resilient. Obviously, it depends on how you build it. You can obviously make a bad solution and it is going to be bad, but the uptime has been amazing. We have not had any issues with the cloud service since we moved to A360. It has been great since then.
How are customer service and support?
I would rate their technical support an eight out of ten. There is some room for improvement. A lot of that depends on who you talk to. You have a great person and you have a not-so-great person.
On the client support, so far, their service has been a ten out of ten. We have had amazing reps who I have worked with, and I have nothing bad to say about them.
Which solution did I use previously and why did I switch?
I did not use a similar solution previously.
How was the initial setup?
We use a mix of on-prem and cloud devices. We are exploring Microsoft Azure to go to it soon, but we are not using it today.
The deployment experience was a little bit frustrating at first, but I was not the one involved. Our architects were having issues, but we engaged with the Automation Anywhere solutions engineers. We were on the phone for maybe an hour or two hours and they fixed it. The deployment was great.
What was our ROI?
Our ROI is time saved and money saved. This has just been massive, and we continue to grow. We will be growing in the future, especially after this year.
There has been a half-million-dollar return on investment in the first six months alone. We will be up to three million this year. That is our projection, and I think we are going to exceed that.
Which other solutions did I evaluate?
The evaluation was done before I got here, but I know the company did evaluate UiPath, Blue Prism, Kofax, and a few others. They evaluated the top Gartner Quadrant applications.
What other advice do I have?
My favorite aspect of the Imagine event is being able to see what other customers are doing, not just networking but seeing the presentations, the breakout sessions, and seeing how other companies are doing the same challenges and maybe way better. It is a good time to go and reach out and ask them how they are doing something or how they are scaling up. For example, one company here has managed to scale up to more than 800 bots. They do something with Azure where they turn on a machine, and it is very cost-effective. That is solving some of the problems that we have.
The Imagine experience has been great. This is my second year here. It has been fun. It is helpful to learn. We have done a lot, so I really enjoyed the entire experience.
I got one of my direct reports here for the first time this year. Some of the things or the reasons I did tell him to come were:
- Being able to network
- Being able to learn from others and see how they do things
- Being able to talk to people who have the same challenges that we have and being able to figure out how to do it better
On a scale of one to ten, I would rate Automation Anywhere a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Automating repetitive tasks in the college lab saves significant time and energy
Pros and Cons
- "I recommend Automation Anywhere to other users because it minimizes repetitive human tasks, saves time, and helps reduce costs."
- "Overall improvement is needed for non-technical users who face challenges with how to use it and how to perform more tasks."
What is our primary use case?
I have been using Automation Anywhere for more than a year in my college laboratory. I utilize it for editing, collecting student assignments, data entry, report generation, grading multiple-choice questions, managing lab equipment, student communication, and automatic software installation or updating. The primary functions include handling repeated administrative tasks, data entry, feedback generation, grading processes, maintaining lab equipment processes, taking attendance, and communicating with students. If any software installation or update in the lab is required, I manage it with the help of labs.
What is most valuable?
The task bot is the most valuable feature, which I use primarily to automate repetitive and rule-based tasks like attendance tracking, grading, and report generation. I also utilize IQ Bots for more complex tasks involving unstructured data, and email automation for sending bulk reminders to students. It reduces my work time significantly, giving me the ability to focus on other manual tasks. Without Automation Anywhere, my tasks would take much more time, as these repetitive human tasks need daily attention.
What needs improvement?
Overall improvement is needed for non-technical users who face challenges with how to use it and how to perform more tasks. It should be more user interface friendly for non-technical users and enhance its ease of integration with third-party applications.
For how long have I used the solution?
I have been using Automation Anywhere for more than a year in my college laboratory.
What do I think about the scalability of the solution?
When we discuss its scalability, it is available across various departments and adapts well.
How are customer service and support?
There are many FAQs, personal calls, and community forums available. Technical support can be easily obtained through official channels, although sometimes the community forum is not accessible to many users.
Which solution did I use previously and why did I switch?
I used UiPath before starting Automation Anywhere. I also used Blue Prism, which was difficult due to its need for coding.
How was the initial setup?
Initially, we found it a bit complex, but after learning about it, it served us well. For complex tasks, deployment takes about two to three days.
What was our ROI?
We can achieve nearly eight lakhs per annum in total savings by using Automation Anywhere.
What other advice do I have?
I recommend Automation Anywhere to other users because it minimizes repetitive human tasks, saves time, and helps reduce costs. I would rate Automation Anywhere nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Mar 2, 2025
Flag as inappropriateManager at a tech services company with 51-200 employees
low-code platform streamlines diverse automation tasks with a single control interface
What is our primary use case?
I have many use cases for Automation Anywhere, including multiple use cases. We are automating SAP finance processes, commercial processes, and distribution processes. So many processes are there.
What is most valuable?
Automation Anywhere is very easy to use. It's a low-code platform that a person who doesn't have any technical knowledge can use. Automation Anywhere has a single control room where everything exists in a single platform.
In other tools such as Power Automate and UI Path, Power Automate has two components: desktop flow and cloud flow. To do end-to-end automation, including cloud applications and desktop applications, we have to use two things: Power Desktop Flow and Cloud Flow. Similarly, in UI Path, we have three interfaces: Orchestrator, Desktop Flow, and Cloud Flow. However, in Automation Anywhere, there is a single control room where we can do everything: cloud automation, desktop automation, everything.
What needs improvement?
It would be good if they could make a direct connector with Microsoft applications, such as Teams and SharePoint.
For how long have I used the solution?
I have been using Automation Anywhere in my career for three years. I am using this for four projects.
What do I think about the stability of the solution?
I have not seen any problems regarding stability and performance. However, the community control room, which they provide free of cost, sometimes causes problems. When we purchase it, it doesn't create any problems.
What do I think about the scalability of the solution?
The scalability depends on our project and how long it is. We have a project that started in July 2022, and we have many use cases in there. We can say that we can still run. We are still developing some automations there. The scalability depends on the project.
How are customer service and support?
The technical support is structured based on the sensitivity of the ticket. I have created many tickets on the support portal since we have a purchased support portal. We get responses according to the business impact. For example, if we mark it as one, they call us within two hours. If we mark it as three, they just mail us and give the solution. Most of the time, I find that our internal team finds the solution; the support team isn't able to provide a perfect solution.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have used UI Path, but I don't work on UI Path. My team members are working on it. As a manager, I used to use UiPath before, but now I am managing everything at the admin level.
How was the initial setup?
The installation is easy. It's not too difficult. There is a provisioning of the control room where we have a customer portal. We can go there, put our licenses, provision our control room, and they can provision within fifteen minutes. After that, we can use the automation engine. The installation part is just installing a small EXE, and we can start the automation.
What about the implementation team?
To deploy a solution from end to end, there is the discovery phase where we identify the use cases. Then we have some documentation phases, such as the design documents. After that, we can start the development. It depends on the use case and its complexity. On average, it takes four to five weeks to complete automation end to end.
If a person has knowledge of everything, they can do everything from development, requirement gathering, to production deployment. But according to our role-based access control, we need at least three people to do these tasks. One can do development, another can do QA testing, and the last one can do deployment.
What's my experience with pricing, setup cost, and licensing?
For pricing, I don't have any idea about the pricing of Power Automate. Power Automate costs fifteen dollars per month for a single creator license. Whereas Automation Anywhere provides a package where we are getting one attended license, creator license, and one control room. It costs seven hundred fifty dollars per month. We can say Automation Anywhere is more expensive than Power Automate.
What other advice do I have?
Automation Anywhere has their own university, which is on an online platform, and all the courses are free. Anyone can make their account on the Automation Anywhere University, get registered in the courses, and take all the training sessions.
It is easy to use for business users who don't have technical skills. There is a license called Citizen Developer. I have a scenario where, six months ago, our client's manager wanted to do some automation, and he didn't want to disclose these things with anyone. He asked me to give him a Citizen Developer license, where he can do his automations. He automates things such as Outlook and some Excels.
I used the Copilot. It allows the user to interact with the live running boards. Before the Copilot, unattended boards were there. When we trigger the board, we cannot give any input at runtime. But with the help of Copilot, we can give input at runtime whenever we want to change the value of any variable.
I would rate the solution overall as nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jul 23, 2025
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Updated: September 2025
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