Automation Anywhere Reviews

Our company uses Automation Anywhere for enterprise automation of various finance tasks, focusing on accounting. This includes processing accounts payable invoices, managing oil and gas revenue, extracting data from text, and downloading files from our ERP system. These automated processes, some of which are business-critical and complex, enhance efficiency and accuracy within our finance operations.

Automation Anywhere has helped to address process bottlenecks and departmental inefficiency. It is used as an attempt to streamline operations.

It simplifies the management of complex workloads.

Automation Anywhere has a significant learning curve, but it is understandable and reasonable. Having a support team makes the process easier compared to learning it independently.

The training for non-technical users takes one to two months.

We've integrated numerous tools with Automation Anywhere, most notably our accounting system, which is interfaced via SQL and terminal. Additionally, we utilize RPA to interact with various systems employed by other departments.

One of the strengths of Automation Anywhere is its user-friendly interface, which makes it accessible even to those without a development background. As someone who began with no coding knowledge, I found it a great entry point into the world of automation. This accessibility, compared to tools like UiPath, stems from its intuitive design. Furthermore, the capacity to deploy RPA solutions across various virtual devices, a common feature in RPA, is invaluable for streamlining and scaling automation efforts.

Automation Anywhere's API feature is a fantastic offering, providing the valuable ability to call or execute tasks.

As a developer, I find Automation Anywhere's bot editor riddled with minor workflow issues that hinder productivity. For instance, the broken bot package versioning system prevents copying and pasting code between bots with different package versions, a stark contrast to the flexibility of Python. This inconvenience arises even when transferring code between bots within the same process, significantly disrupting workflow. While there are other minor improvements I could suggest, Automation Anywhere has been, albeit slowly, addressing our concerns.

I have been using Automation Anywhere for five years.

The stability of Automation Anywhere is quite good, with few outages from the platform itself.

Automation Anywhere is a very scalable product capable of handling large-scale automation operations.

In my experience, Automation Anywhere's technical support has been lacking. Many of their representatives don't understand the product enough to offer effective assistance. As a developer, it's frustrating to encounter issues and try to communicate them to support staff who seem unfamiliar with the underlying technology. This lack of product knowledge hinders effective troubleshooting and resolution.

Our current support plan is the most basic, so I don't anticipate a quick resolution. However, they generally respond within the expected timeframe for this level of support.

Neutral

Although I wasn't involved in deploying Automation Anywhere, I recall the process being straightforward and immediately successful for the company.

The implementation included a team of four to five individuals supported by a contractor.

We evaluated UiPath and another product that I cannot recall.

I would rate Automation Anywhere a nine out of ten.

My experience upgrading Automation Anywhere from an on-premise solution to the cloud was challenging despite some helpful features. While a tool was provided to convert version 11 tasks to 360, it introduced unnecessary code during migration. This inefficiency may be specific to Automation Anywhere or a common issue with automation upgrades. Regardless, the process was lengthy and tedious.

Automation Anywhere requires considerable maintenance due to a combination of factors. Our automation of an older Java-based accounting solution causes some challenges. Additionally, automating browser-based tasks in large oil and gas SaaS companies leads to frequent breakage of bots when the underlying HTML or code changes. Consequently, ongoing maintenance is necessary and will be a permanent responsibility for our maintenance team, which includes our project leader and a group of developers.

Establish consistent policies and procedures before doing anything. This aligns with the Center of Excellence framework. Having clear, consistent policies is important before building bots and implementing solutions.

We have built over 75 automations with Automation Anywhere across various teams in the organization, delivering a high value for our internal teams. We have explored a couple of process transformations with Automation Anywhere using their IQ bots and AI automation tools.

We have integrated applications like SAP ECC, One Source Automation, and SharePoint using Python code. Our company has 25 AA developers. 

AA improves process consistency and reduces human error. We have saved our clients considerable time using Automation Anywhere. While we don't assess the dollar savings, we look at the amount of time saved per project. The tasks were previously completed by hand, but Automation Anywhere enabled a lot of process automation, giving users automation that runs around the clock. For example, we can automate processes to address point-in-time reports so a user doesn't need to wake up at midnight to handle these issues. 

We haven't gotten approval to implement AI, but when we do, I believe it will accelerate the time savings we realize through automation. We will work with other teams to show them the value of AI and automation. 

Automation Anywhere's most valuable feature is its ease of use. It's easy to envision a solution or process to transform with Automation Anywhere from end to end. We can realize the value much faster because it's easy to use and understand. 

All the features are impressive. We haven't had a chance to use the Copilot or other AI features, but the studio is great. It's the platform where we build the bots. The IQ Bot used to be excellent, but the IQ Bot isn't available anymore. I believe it's document automation, which is also very good.

Anyone at any level can use Automation Anywhere. Once you get the hang of it, it's highly intuitive, and the learning curve is short. We started seeing value from Automation Anywhere within a month or so after implementation, but that was with the older version. It's even faster now that everything is on the web.

Training employees using the courses takes a couple of weeks, followed by another week or so of hands-on learning on the platform. It takes about four weeks to onboard a user.

Automation Anywhere can improve its integration. For example, you can't directly integrate Automation Anywhere with SharePoint or third-party applications seamlessly. Adding seamless third-party integration would add a lot of value to the platform. We need to use APIs or Python coding to integrate the third-party applications. If Automation Anywhere could add some connectors, that would be great. 

I'd love to see the ability to build web or mobile applications that are integrated with Automation Anywhere bots, so that a user can work on a web interface directly. Then, it can be linked to the Automation Anywhere bots in the background. They just hit a button, and all the data or information will be used by the bot to do some process in the back end.

We have used Automation Anywhere for five years.

We've never had any issues with stability.

It's easy to build automations and scale Automation Anywhere.

I rate Automation Anywhere support 10 out of 10. The tech support is great. We have a CSM we can contact for information, and they're very responsive. 

Positive

We use the SaaS model of Automation Anywhere, so the deployment was easy. We set up the infrastructure in under a week. We worked closely with the Automation Anywhere folks because we wanted a clean slate. We didn't want to migrate from the older version to the SaaS edition and took it as an opportunity to clean up the bots. It didn't require much effort, and only two people were involved. The upgrade process was simple. Maintenance is minimal. It only takes a couple of people to maintain 75 bots. 

Automation Anywhere's pricing is excellent.

I rate Automation Anywhere nine out of 10. I would recommend it to others. It's intuitive and easy to implement. 

We have many use cases for Automation Anywhere including HR and finance processes, and for the code in our production.

Before implementing Automation Anywhere we had complex data that was huge. For example, with the insurance, banking, and health sector domains. We were able to solve this problem with Automation Anywhere.

As a partner and system integrator, we have access to a vast database of applications. However, there is no direct connection between the upstream and downstream systems, resulting in scattered data across these applications. Automation Anywhere is effectively connecting all the applications, providing a seamless end-to-end workflow that has helped us.

Moving forward we see opportunities to operationalize AI within our organization. We support 15-plus industries and almost 182 clients across the globe. We have different use cases. One of which is for a client for criminal verification automation. This process is complex because we need to get the information from various systems to authenticate the staff. Another is in the healthcare sector where HIPAA compliance is present. So we ensure that we are not touching the customer data. We are using Automation Co-Pilot to solve some of the problems.

We are talking about a powerful tool in Automation Anywhere. They have been in the industry for 20 years and have learning systems such as IQ Bot, Document Automation, and CoE Manager. We are using this powerful tool and getting the best out of the generative AI. We have used the generative AI to solve complex problems for our clients. In one instance, a project that would have typically taken over a year to complete was successfully delivered within just three days using Automation Anywhere and generative AI. We can also extract data faster including clinical data and audio-enabled data for our clients. Our clients want everything as a package and immediately. Before Automation Anywhere and generative AI this was not possible. Now we can provide a solution to our clients within four to eight hours.

Automation Anywhere uses a GUI which is drag and drop. This means even a nontechnical person can use it. There is no need for a developer. With a subject matter expert, in a logistics or health care process, Automation Anywhere can perform miracles. Automation Anywhere is user-friendly and that has enabled us as a partner to help more customers with their digital transformation. A nontechnical person can be trained to use Automation Anywhere in just five days as long as they have an aptitude to learn.

We have used Co-Pilot to enable the digital gate for one of our banking clients with over 30,000 users.

We have used CoE Manager for one of our large clients which easily provides them with a ROI and allows them to see how the BOT is performing. The CEOs, CFOs, and CROs are all able to see how it is impacting their business much easier. CFOs and CROs are now recommending automation to their organizations for the ROI and the scalability it can offer.

Integrating Co-Pilot is a no-brainer. If we are talking about the day-to-day operations, the digital workforce, having a competitive advantage, and scalability, then we have to implement Co-Pilot. It is mandatory and not optional.

Automation Co-Pilot has saved our clients a lot of time. For example, one of our use cases involved a client with 20,000 users where they used to spend 20 to 30 minutes addressing each user's query. With Automation Co-Pilot that time is now fractions of a second. Having to put customers on hold to check information in multiple systems or not responding to emails can result in unnecessary escalation. With the implementation of Automation Co-Pilot the people that used to work on those things are now happy and no longer stressed out because they can now focus on more meaningful work. Automation Co-Pilot improves the employee and customer experience as well as the overall company benefits from it.

Automation Anywhere product catalog has APIs. The API can integrate with any system in the world. It can be SAP, Oracle, Workday, or any complex core banking application. In the cases where Automation Anywhere is deployed on-premises because the organization is regulated, we can go with Automation Co-Pilot which helps connect internal systems without compromising other aspects of data or privacy. The usage of Automation Anywhere is based on each client's needs and the nature of their business.

I have been an Automation Anywhere partner since 2018 and they are always surprising me. Automation Anywhere is customer-centric and on top of the market demand. Automation Anywhere's document automation solution has a 90 percent accuracy rate with handwritten documents. This is a challenge that no other solution has been able to effectively address.

Co-Pilot is a valuable feature. We have a large client with over 30,000 users. A project that size would normally take two to three years but with Co-Pilot we can solve it in two weeks. Not only is it unbelievable to us as a system integrator but also to our clients. 

Automation Anywhere is a powerful tool. The generative AI, hyper scaler with Google and Amazon gives us the power to solve complex problems.

We have learned a lot about how to leverage more of Automation Anywhere on the NLM side.

Automation Anywhere needs to have more testing tools to improve the testing portion of the solution. That would help us do a lot of testing and move on.

The Process Discovery, CoE Manager, and Data Analytics are only available on the enterprise edition. They should be made available for general use and the community edition as well.

I have been using Automation Anywhere for almost ten years.

We have not required the use of technical support for Automation Anywhere yet. When we use new products such as Automation Co-Pilot, CoE Manager, and Process Discovery we use the support. They have a good concept of Orange and Gold support for the enterprise clients. We can get support in two hours with good response times. We can also find a lot of support from the Automation Anywhere Community.

I would rate Automation Anywhere nine out of ten. As a heavy consumer of Automation Anywhere, I highly recommend the solution to many of our clients. The product catalog is simple and the technology upgrades are frequent.

Automation Anywhere is customer-centric and partner-friendly. As a system integrator, we have a hundred-plus resources across the globe to support almost 182 clients. We prefer Automation Anywhere because of what we get from their partner team,  pre-sales team, and customer support manager team. When we are stuck on something and give them a call, they immediately respond to us. This is why we promote Automation Anywhere the most. Automation Anywhere is coming out with new products every six months that are needed in the market. This also challenges us when we meet our clients to tell them we have something new and ask them to test it. Compared to the old version, the performance has phenomenally improved. Automation Anywhere is also helping with year-over-year return on investment. Product wise it is not overwhelming and it has tools such as Automation Co-Pilot, CoE Manager, and Document Automation. Those are the only tools we need and it is easy to understand, utilize, and integrate with any LLMs. With a click of a button, we can integrate with any tool that is available like ChatGPT, Google, or Azure.

Regarding maintenance, for instance, we automated the statutory complaints process for one of the largest organizations in India, which had 65,000 employees in 2020. They have not required any maintenance since then, except for when the government changed their portal and that process only took us three hours to complete. This is because the process we developed is still functioning effectively. The product is stable, so unless enhancements to the existing portal are necessary, there is no need for maintenance.

When upgrading from V11 to A360 we faced some hiccups initially, and after that, we never encountered any problems. We migrated almost 5,000 bots from V11 to A360. We initially estimated six months to complete the migration but we did it in two months. 99 percent of our clients are using A360 which helps us move faster. We initially had pushback from the clients not to migrate because they were happy with what they were doing. After we demonstrated the benefits of cloud-native architecture, including a 15-fold increase in performance, and conducted a successful proof-of-concept, they were happy to migrate to the cloud.

Migrating from other OEMs to Automation Anywhere is seamless. Two of our clients wanted to migrate from their OEMs to Automation Anywhere and we were able to migrate 1,500 bots in two weeks.

There are many use cases. It is simple to automate tasks or processes related to the active cycle for invoices and similar tasks. It is useful for automating processes in industries like manufacturing and banking. The use cases are correlated with the needs of the customers.

By implementing Automation Anywhere, customers are simply trying to have a more standardized process. For example, there is a better quality of data for manual inputs in various applications. They have more rapid processes, and they can free people from repetitive tasks. These are the most common situations that we solve with this technology.

We have not had any big problems with the technology. We have achieved the results that the customer expected. We are usually able to achieve the expected ROI with the processes of the project.

Automation Co-Pilot helped increase productivity. For employees, it was quite good. I did face some problems with the user interface that we had to build to interact with the user. There were some blocks in this interface that were hard to understand. From a business user's perspective, it is quite easy to use. From a technical perspective, it is a little bit harder to build a bot using the Co-Pilot features.

It helped to free up staff to work on other projects. Every time we automate a task, we are freeing user time. They have more time to focus on more complex tasks. They can achieve better results in terms of compliance of the data that they are inputting into the systems. The data is accurate and reliable, and they can do more in less time. They can easily meet timelines for various processes.

In terms of integration, we could integrate the pretty old type of browser web applications without many problems. We usually use various ERPs, such as SAP, Oracle, or NetSuite. We sometimes integrate by using APIs. We have Google Drive or Microsoft Teams folders, SharePoint, and so on. We integrate pretty much everything with Automation Anywhere. For some technologies, there are some libraries for integration, such as for Salesforce or ServiceNow, and for some other platforms, you have to build it yourself.

It is easy to understand how to use the tool. For a developer, it is very easy to understand the opportunities and how to use and learn these features. It is very business-oriented. It is very easy to understand the capabilities and the features that you can use. You should have a technical overview and a technical understanding, but it is easy to understand. A non-technical person can learn it in a month. However, this person must be involved with a technical team. A person cannot understand the implications of using this technology and its architecture on his own. A business person can learn to develop some features but to move to the next level, a business person would need some help from IT.

The main problem that I have with Automation Anywhere is the support. When I have problems that I cannot solve by myself, it is hard to achieve a good result with support. Language is another issue. From a technological perspective, I have not had many issues with Automation Anywhere, but the support is somewhat lacking compared to other technologies I use.

There are times when I have some problems with the cloud. I sometimes experience errors with the Co-Pilot feature that make me feel the system is not 100% stable.

It is able to provide automation at scale. This is one of the best features of Automation Anywhere, but if you want to scale, you need technical support.

Its usage depends on the customers. We have different types of models, but usually, it is used at an enterprise level.

It is hard to achieve a good result with their support team. The support in Europe seems to be receiving less investment, so I usually cannot have support in my language. For some customers, this can be a problem. Some customers speak Italian rather than English. 

Neutral

We have more customers on the cloud than on-premises. I am personally not involved in the deployment, but the initial setup is straightforward. It is not complex. Upgrading Automation Anywhere is easy.

The number of people required for maintenance depends on the number of automated processes. For 20 automated processes, you might need one person full-time per month. This can vary a lot on the type of process that you have automated.

You have to work at least a year on that technology, but obviously, it depends on the effort you make. If you have one developer or five, it makes a difference.

It is reasonable, but it can always be a little bit cheaper.

Those who want to use Automation Anywhere should have at least one expert on their team. This can significantly speed up the implementation process and the understanding of the problems. It can be a game changer. 

Overall, I would rate Automation Anywhere a seven out of ten.

There are two main use cases. We are working to complement their RPA capabilities. They have quite a strong position in the RPA market. Instead of trying to face them on the RPA market, we complete what they do. They are especially not good in the attended space. They are good in unattended but not in the attended space, so we kind of complement them.

The second thing we are working on with them is FortressIQ. Automation Anywhere has a task mining solution. We have a process mining solution, so it is a good completion. We have a product that is doing all the process mining stuff. When we need to investigate further into one precise process, dive a little bit into the details, and understand the number of clicks, the number of screens, and basically all the details of the process, we need a task-mining solution. That is where we have integrated with FortressIQ from Automation Anywhere.

The benefits include a reduction in tedious tasks and manual handling of tasks and time savings. This transition moves processes from several hours to a few minutes or even seconds, ensuring that money is saved. Furthermore, it secures the process, facilitates better execution, eliminates errors, and establishes a standard process, which is much more than just saving money.

The ease of use depends on what you want to do. What we do is quite simple because we are mainly using it from an unattended perspective, so we do not have any human interaction. With humans, you need to do a lot of error management. Automation is precise and simple. If the use case is A, B, and C, and you know how to treat A, B, and C, it will always be that, which is simple. If it is not A, B, or C, then you park it aside and do error handling. In the end, 98% of what you have done is good, and the remaining 2% will be manually handled. You still save about 98% of the time. It is quite easy to use as long as we stay in the unattended space. 

We mainly integrated it with non-SAP applications. It is not difficult to integrate Automation Anywhere in the workflow.

It is quite strong in the unattended space. 

I never use Automation Anywhere in the attended space because they are bad at that, at least compared to other players like us or UiPath.

I have been working with them for about four years.

I have not contacted them, so I cannot judge them.

Neutral

We are working with UiPath, Blue Prism, Automation Anywhere, and Power Automate. These are the four ones we are working with.

Automation Anywhere and Blue Prism are very close in terms of market perception, and they are very unattended-oriented. They are quite strong in the unattended space and are more IT-oriented than others, especially UiPath. They are strong in terms of integration.

In terms of ease of use, it is probably one of the best because they are doing a lot of screen scraping. It is more based on the screens and less on APIs, which makes sense from an unattended perspective. However, when you want to have human interaction, it could become a bit more difficult. It is a more techie product than others but also deeper in terms of what you can do with it in terms of integration, etc.

I do not think a perfect RPA tool exists. Overall, I would rate Automation Anywhere as a six out of ten. I would rate UiPath higher.

We are a reseller. We first implemented it for an auto company and then decided to implement it for other customers as well.

We use it for workload automation. By implementing Automation Anywhere, we wanted to automate processes. We have not had any big problems with Automation Anywhere. The problems are in other systems.

Before Automation Anywhere, our clients did not have any other tool. Everything was done manually, and now, a lot of processes are automated by this tool. They save lots and lots of money.

We usually use Co-Pilot for approvals in a department. For example, when the accounting department needs to approve an invoice, we can use Co-Pilot and get the data, accept the data, and get the confirmation for the invoice. It can be automated by RPA. There is about a 5% to 10% increase in productivity because it is not so much stabilized for the client, but there is an opportunity to grow up to 40%. We are now playing a little bit with GenAI. We want to use some ChatGPT stuff and approve it through Co-Pilot. We can then use RPA. It could be a nice process. For example, we are building automation to compare the competitors in the market for a retail company. We can use ChatGPT to get some data from the website, and RPA can then make a comparison of these retail companies. We can then give the information to the finance department, for example, to change the price of the product or something like that. This is a really nice and great opportunity for customers.

The biggest benefit is cooperation with the robots. Approvals are great for us and for our clients. It is very nice for this.

We have mostly integrated SAP applications, and then there are also some specific automations for the customers. They usually have some internal applications that they are using. The integration components that we use vary depending on the target application. Sometimes, we are not able to get the data from the application via API, so we can use the UI automation. It is nice for automating the scraping technology for applications.

The main benefit for which we usually start using this solution for a project is to save overtime for employees so that employees are much happier because they do not want to do overtime. However, after that, when we start automating big processes, they are even able to reduce the number of employees. That is an aspect of automation, but overall, companies can save a lot of money because automation tools can help you save working capacity.

I like the new GenAI and Automation Co-Pilot, which is something like attended automation. It looks very nice now. GenAI is the most valuable to me at this time.

Reporting could be better because there is a little bit of overkill in getting information about the utilization of the bot license. This could be a little bit improved.

We sometimes have a problem with the connection between the control room and the database, but it is not very often.

We have been using Automation Anywhere since 2017.

For a small process, it could be a ten out of ten, and for a really complex process, it could be a six out of ten. That is because there are a lot of different ifs or decisions in the process. If a process is very complex and there are a lot of decisions, that could be a little bit bad for the stability of the bot.

Its scalability is great. You can reuse a lot of processes or roll them into different locations if the process is the same. For scalability, it is very nice. I would rate it a nine out of ten for scalability.

Knowledge-wise, they are great, but sometimes, the timing and the communication with the support can be a little bit crazy. Their knowledge is great, but the timing and scheduling of the calls are not so great.

Positive

We have worked with UiPath and Blue Prism. For us, Automation Anywhere is the winner. We chose it because we see the most opportunities for this tool. It is much more modern than Blue Prism. From my point of view, Automation Anywhere has a bigger price value than UiPath.

It is easy to learn how to automate processes with Automation Anywhere. It is not as easy as UiPath, but it is still easy to learn. UiPath is a bit easier to use because it has the UI and you mostly use the boxes. Automation Anywhere is more technical. It is a little bit more difficult than UiPath, but I understand why. In a few weeks, a nontechnical person should be able to automate a short or easy process.

We have the cloud as well as on-prem deployments. We now have something like a robot as a service. It is a hybrid with the cloud and on-premises setups.

It is quite easy to install it and connect it to the databases. The deployment is very easy.

The deployment duration usually depends on the client. It can take two or three days to set it up properly.

It could be a one-man job, but you need help from other departments to open the connection between the database and the control room and everything like that. The installation itself is a one-man job.

In terms of maintenance, a little bit of maintenance is required. The maintenance is mostly related to the bots or processes. It is not much related to the platform. Sometimes, you need to do upgrades and sort out some issues with the connections. Maintenance of the bot is a bit of a different story. If there is a change in the target system, we have to change the bots. It depends on the changes in the companies.

The maintenance effort depends on the version because sometimes, it is very easy to upgrade and everything is good, but sometimes, you update the platform and you need to change lots of bots. On average, it is easy to upgrade it. We can upgrade it with just one button.

Overall, we have nine people working with Automation Anywhere. Our clients are mostly enterprises.

It can save money and resources. You can save everything. There is a huge return on investment with its license.

I do not have the metrics for the ROI because it depends on the utilization of automation in a company. It could be a 100% ROI in one year. It could also be 1%.

It is somewhere in the middle. The price and value of Automation Anywhere are better than UiPath. The pricing is good globally. It could be a little bit cheaper, but it is good.

I would recommend Automation Anywhere because there is a price-to-value benefit. There are a lot of opportunities to save money in companies or enterprises. It is a very helpful technology, and it can help you to be a better competitor in the market.

Overall, I would rate Automation Anywhere a nine out of ten.

We have use cases for Automation Anywhere in underwriting claims, HR, IT support, and various other areas. It's mixed. 

We completed our first document automation POC this year with Automation Anywhere. We don't really use it extensively yet. The use case we were trying to use it for did not work that effectively, however, that is probably more of a use case identification and selection issue. 

We were trying to apply Automation Anywhere to a catch-all contract-reading program. There were no good requirements, and we simply wondered if it could read the contract. While it could read contracts, we didn't have good planning for what to do with the information once we created it. We didn't have the human loop elements set up for exception handling at that time, which made it challenging.

Automation Anywhere has benefited our company as we've been able to process thousands of transactions daily through various automations that distribute work, classify work, and handle claims, doing preliminary work for the finance team. When an adjuster first sees it, they don't have to access multiple systems to gather information because the automation has already completed that task. It has been really useful for traditional RPA, which remains our forte.

What I appreciate most about Automation Anywhere is how easy it is to use and test, particularly the debug feature. I've been doing considerable development this year. It has been easy to put together looping and if logic. 

Automation Anywhere could be improved by staying more current with Microsoft products through packages. There have been challenges with their email package. For a long time, they didn't have an effective one, and with new Outlook releases changing how Microsoft handles emails, the package hasn't been updated to accommodate these changes. It still uses old, deprecated Microsoft components that have an end date. 

There have also been struggles with other Microsoft suite applications, such as SharePoint. They moved from their old REST to a graph API, and the packages aren't configured to accommodate that out of the box, requiring the use of generic API commands instead of the out-of-box packages.

I have been using Automation Anywhere in the company for six years.

Automation Anywhere helps overcome challenges with decent sales representatives who make calls on a cadence, and we can set up meetings easily. They provided technical architecture consulting for a few hours with some of our leaders.

I didn't use another solution before choosing Automation Anywhere. Currently, we are also using Microsoft Power Automate extensively.

The deployment was fine. We had to get some servers set up to deploy some service accounts created to have the bot runner licenses and set up some users in the control room. It really wasn't that complicated.

For what we have in the traditional RPA space with Automation Anywhere, the pricing is good. The licensing hasn't caused any concerns. I'm not familiar with the pricing of the agentic features as we don't have them yet. For the traditional functionality, it has been feasible.

We considered UiPath six years ago before choosing Automation Anywhere. I didn't personally evaluate UiPath as that was before my involvement. Automation Anywhere is more robust and functions more as a platform for integration, embedding, and orchestration. Power Automate is faster to set up and cheaper for our current uses. It doesn't necessarily work better with Microsoft products than Automation Anywhere does.

The main challenge we were trying to solve when implementing Automation Anywhere was entering the emerging space six years ago. Currently, we're determining our path forward with agent process automation and AI. We have an AI council and are still determining where it fits into that picture.

In the age of agentic AI, our company's biggest challenges include getting buy-in and understanding across the organization. All decision-makers and stakeholders need to understand what's possible, what competitors are doing, and how the industry landscape is changing. There aren't necessarily challenges with the software itself. It requires funding and getting people who make decisions to see the vision.

We don't have the AI Agent Studio feature of Automation Anywhere. AI governance is extremely important in our company and has been somewhat of a blocker. We've been working to form a council and determine how our company will use AI, which remains an ongoing process.

We don't have AARI for autopilot capability and have never utilized Automation Anywhere COE, Center of Excellence. We are deploying Automation Anywhere to the cloud. We aren't using API with Automation Anywhere yet, mostly focusing on RPA, though we're considering API usage.

I would rate Automation Anywhere an eight out of ten overall.

Our use case involves reconciliation in a security company where money is collected from different locations and is reconciled at the end of the day. Other use cases include IT service management automation and HR processes, labeled HR two point zero. This involves payment processing in the HR space and fulfillment receiver.

Prior to implementing Automation Anywhere, the HR department faced challenges with payment scheduling, resulting in significant delays and monthly penalties. By automating this process, the department has eliminated these penalties and reduced the turnaround time for payment processing from two weeks to one day. This automation has not only improved efficiency but also generated substantial cost savings, as each transaction previously incurred a penalty of four rands.

Automation Anywhere offers good learning materials that are free to access. However, some background in RPA or an understanding of workflows is recommended to effectively utilize the platform and its resources. While the materials are comprehensive, a basic understanding of automation concepts will make the learning process smoother.

The learning curve for Automation Anywhere is relatively short, with non-technical users able to start developing within a week. This rapid learning process allows beginners to learn on the go and immediately apply new knowledge. With dedicated practice, approximately 40 hours, or a week's effort, can result in significant developer readiness.

Automation Anywhere has significantly improved our turnaround time, transforming our operations from lagging to leading. We are now ahead of our transactions and able to proactively meet metrics, cutting costs and avoiding penalties. This proactive approach has resulted in substantial cost savings and the elimination of losses due to penalties, marking a significant achievement for our organization.

We have integrated Automation Anywhere with an SAP application, encompassing processes that involve Excel and other mainframe applications.

The integration was challenging, but our experience with RPA technology proved beneficial. We collaborated with application owners to identify suitable APIs and address concerns regarding sensitive data and test environments. Leveraging Automation Anywhere's integration tools, including IQ Bot and cognitive capabilities, we successfully accessed necessary materials and automated sensitive processes. We also incorporated our existing workflows and adhered to standard screening procedures throughout the integration.

Automation Anywhere automated 90 percent of the process, with the remaining reserved for quality assurance to ensure complete processing.

The most valuable features of Automation Anywhere are the document processing and queue management.

The workflow has a complex drag-and-drop interface that is not user-friendly and requires a good technical understanding, which can be challenging for users. Additionally, the IQ Bot configuration is complex and requires significant effort to interpret unstructured data effectively. Simplifying these aspects would be beneficial.

I have been using Automation Anywhere for over two years.

Automation Anywhere is stable, and I would rate it nine out of ten.

Automation Anywhere is reasonably scalable, and I rate it as eight out of ten.

The customer service is straightforward, and the support process is efficient. Issues are addressed through logged tickets, making it quite good.

Positive

The initial setup of Automation Anywhere was straightforward and completed within a day, primarily due to our accreditations and existing understanding of other technology tools.

We reduced the number of full-time equivalent employees from five to one through automation.

Automation Anywhere is thought to be quite expensive, especially for smaller organizations. The pricing model, which varies based on the number of bots and level of support, can become costly. For corporate environments, it is manageable but still on the higher side.

I would rate Automation Anywhere eight out of ten.

We use Document Automation and intelligent automation to identify fraudulent transactions and false claims. Automation Anywhere was instrumental in this process, helping to detect and prevent fraudulent activity. This has been a significant achievement in combating fraud.

We utilize Automation Anywhere across multiple environments, including quality assurance, user acceptance testing, and production, within various regions.

Automated bots monitor the active solutions and restart machines as needed to prevent downtime and reduce the need for manual maintenance.

Weekly maintenance of the bots, including any necessary manual tasks, requires one to two hours.

There are specific use cases where I would recommend Automation Anywhere, such as finance and accounting, human resources, customer service, and IT operations. It’s essential to consider the specific needs of an organization to determine if it’s the right fit.