Automation Anywhere Reviews

Since we have been using Automation Anywhere for the last five years, we are building our bot across different domains, including finance and marketing. I don't have any specific one use case, but we have use cases which we are utilizing across multiple domains or departments.

The feature I appreciate most about Automation Anywhere is the central control, as it allows me to control all my bots, see what's going on in a central location, and manage access, which is a key aspect from a governance perspective.

Our business has seen a good return on investment with Automation Anywhere, and they are so pleased that they are requesting to add more processes.

Regarding improvements, with the new offerings related to agentic AI, I want to ensure that Automation Anywhere has collaborations with data centers or cloud providers like AWS or Google so that when customers use the orchestration tool, it's seamless. Sometimes we encounter challenges due to the infrastructure team's lack of support regarding setup or configuration needs.

We have been using Automation Anywhere for more than five years.

The reliability of Automation Anywhere is quite good; we haven't seen many issues recently. Earlier we encountered quite a few, but with their new platform, the latest version performs well, which is why we want to migrate to the cloud to take advantage of more updated and stable offerings.

Customer service and technical support have been very good. I have a person assigned to us named Gaurav, who does a great job of being supportive and bringing the right people into the call to resolve issues quickly, which makes me very happy.

We have started directly with Automation Anywhere.

Before selecting Automation Anywhere, we conduct a feasibility study according to the process use case to ensure that the process we want to automate is viable.

My experience deploying Automation Anywhere has been good, especially since we started with standard support, but now that we have platinum support, it's a game changer, allowing for better collaboration with Automation Anywhere, who understands our requirements and provides quick solutions whenever we encounter any issues.

Our business has seen a good return on investment with Automation Anywhere, and they are so pleased that they are requesting to add more processes.

Currently, we haven't utilized Automation Anywhere's agentic feature; we are just using it as an unattended bot, but we are on a journey towards implementing the agentic new offering. For that, we have completed a POC, which went well, but we need to return and get that POC approved by the relevant stakeholders, so that's our current situation.

When they develop the product, they don't always provide all the necessary details that a customer needs to implement the product. It's crucial that they clarify the infrastructure, control, and configurations needed for effective implementation. The issue arises during deployment because while RPA relies on collaboration with infrastructure, compliance, and application teams, there can be rigidity and resistance in making necessary changes, leading to failure if proper background checks and support are not ensured before deployment. I give this review a rating of seven.

I primarily use it to automate repetitive data workflows.

The impact of Automation Anywhere on our organization has been significant. It has helped us save a considerable amount of time, approximately 30% to 40%, in repetitive processes and has improved automation accuracy. The finance team, in particular, has benefited, as their tasks are now automated from the data engineering side. I was able to integrate file transfers, validations, and data loading into pipelines, making the process more efficient.

Regarding the financial impact, my senior mentioned that it saves our organization around 40% to 50% in costs since it automates roughly half of the tasks, including data integration and file transfer.

Having completed the AI/ML engineering certification, I particularly appreciate Task Bots. They are extremely useful for handling repetitive tasks without errors. I also find IQ Bots valuable, as they can process unstructured documents—something that can be quite complicated—and automatically extract data. Additionally, the Control Room stands out for me, as it allows for centralized monitoring and management of all bots, which is crucial when multiple automations are running. These features are among the most beneficial I have encountered.

The platform is functioning quite well. Initially, I faced some challenges in learning the platform; it felt a bit complicated at first. However, as I became more familiar with it, I found it manageable. Debugging can be particularly tricky; identifying the exact reasons for bot failures can be time-consuming. Integration with modern data engineering stacks also posed some difficulties, but I have since learned to navigate these challenges.

I have been using Automation Anywhere as a data engineer intern for a year now.

As for stability, I would rate it a seven out of ten. Generally, the system is stable once the bots are tested and scheduled; they run consistently. We faced some challenges at the beginning, but they were manageable. Occasionally, updates or changes in the system environment can cause some disruptions, but these are not severe.

Scalability is one of its strengths because it can handle large volumes of data efficiently. As processes grow, it is easy to add more bots without incurring significant extra costs or effort. The cloud infrastructure for deployment works well in tandem with this capability.

I am working in a small organization with around 18 employees, all of whom are AI and machine learning engineers, including myself.

I would rate their support an eight out of ten. They are very helpful, but there is some room for improvement regarding quicker resolution times. They can take time to solve issues, but overall, the customer service is solid.

I have only used Automation Anywhere as automation software so far, so I cannot compare it to others at this time. However, if I get the chance to use another software in the future, I will definitely make a comparison.

The deployment process was quite straightforward and smooth since it is cloud-based. We deployed it on Microsoft Azure, starting small and gradually scaling up. 

The Control Room feature made it easy to manage multiple bots in one place, allowing for effective monitoring. In the beginning, it took about two to three weeks to implement because we encountered several issues and system failures. However, our team did a great job, and we managed to overcome these challenges.

I strongly recommend this software to others as it efficiently manages manual processes. All we need to do is monitor it and handle issues related to fault tolerance. Overall, it is quite effective for automation processes.

I would rate Automation Anywhere a nine out of ten. It handles our credential data securely and is user-friendly, though there is room for improvement in debugging and integration features.

My use cases include technical service, finance, and IT ops.

What I appreciate the most about Automation Anywhere is its ease of use. The ease of use helps my company by allowing us to roll out automations quickly.

The main challenge I was looking to solve with the agentic process automation, is that we don't have any agentic process automation yet. In the age of agentic AI, probably the biggest challenges for me and my company are determining which direction to head and settling on the right path. Automation Anywhere can help me with that. It depends on the price point; currently, the pricing is a bit high. I am just on the RPA. I have not had a chance to try out the AI agent studio feature of Automation Anywhere yet.

AI governance is very important for my company in general. It is important due to safeguards, making sure that there are appropriate guardrails in place so it does not give proprietary information outside the company.

I utilize Automation Anywhere Center of Excellence manager or CoE manager. My impression of its impact on visibility in the automation lifecycle is so-so; it has good points and bad points, and I have discussed with Automation Anywhere several of the other shortfalls as well as the positives.

We are using the cloud-based nature of Automation Anywhere CoE manager in managing our automation pipeline. I use it to track the progress of various ideas, the solicitation of ideas from our population of managers, as well as to track a couple of projects against our initial goals. We do use document automation in our current processes, yet not in production as we are in the process of one project that's being developed right now.

One way Automation Anywhere can be improved is in ticketing; I have a couple of tickets that have been outstanding for a while, and the support staff have closed tickets without checking with me first, which has been a sore spot.

I have been using Automation Anywhere for five months.

I used Microsoft Power Automate before choosing Automation Anywhere.

My experience with the deployment has been very good. 

My experience with the pricing, the setup costs, and the licensing of the platform has been good with the bots, as well as the support package, but the price points on the agentic side and AI side are rather high.

I did consider other solutions before choosing this one, including UiPath. I went with Automation Anywhere because it was a coin toss between the two, but Automation Anywhere had a better price point.

I switched to Automation Anywhere since it is a better product. 

From one to ten, I would rate Automation Anywhere probably about an eight.

The main use cases for Automation Anywhere are customized bots for customers, and lately, we are working with AI through Agentic.

With Automation Anywhere, we have been able to streamline processes for our customers in the logistics industry. Currently, we are increasing efficiency for logistics agents or logistics operators and increasing their productivity.

Running a business with a lot of people is expensive. Agentic AI is going to help us have the same level of productivity but with lower costs. The biggest challenge for the models is to keep track of the context. Whenever the context is too large, it tends to hallucinate. That's something that we're working on right now. Automation Anywhere helps me overcome these challenges through its well-structured knowledge base. We're still looking for ways to improve the context window. The support they provide in helping through every step is beneficial.

Document automation impacts our efficiency and productivity significantly. A part of our key processes is reviewing invoices. It helps us in terms of people who process invoices, allowing them to focus on what really matters, which is approving or denying the actual changes, as opposed to doing data extraction and data entry.

What I appreciate most about Automation Anywhere is the ease of use. Everything is easy to set up. I also appreciate the extensibility that it has.

Automation Anywhere can be improved with better documentation. We would benefit from having better technical documentation that is more readily available.

Having better documentation that is more openly available would help. Often, it feels necessary to contact someone or search for documentation that is stored behind a login or in another location. It would be beneficial to have one centralized place for everything.

We have been using Automation Anywhere for approximately five years.

I have not used another product before choosing Automation Anywhere. We have been using it from the beginning.

The deployment experience with Automation Anywhere was great. It was smooth, and it was helpful that we had somebody already set up the way.

It's fine. However, I'm concerned with the credits in terms of the pricing for the AI models. It is understandable that the new ones are more expensive, but the base models, after doing the pricing conversion, cost about four to ten times as much as paying directly.

Initially, we were considering UiPath, but since we started with Automation Anywhere, we have remained with it.

APA has not yet helped to achieve our automation goals because it hasn't been rolled into production, but it looks promising.

AI Governance is pretty important because we handle customer data. We need to make sure that what we're building is not open to any exposure. We need to ensure that AI is not doing things that are not part of the plan, and there is data confidentiality, and keeping track of information.

I would rate Automation Anywhere a nine out of ten. 

We have a bot called Marjorie that fetches all the requests in ServiceNow, distributes the request, reads the description, decides whether it's SAP or an Oracle request, downloads the attachments, and processes it for fixed assets. With Automation Anywhere, we were able to control and scale it up based on the demand, especially since quarterly, the requests are huge, resulting in saving two FTEs.

The best feature of Automation Anywhere is the IQ Bot option, which is excellent for document processing and can process almost all types of invoices with great accuracy.

We conducted a pilot for invoice processing with IQ Bot in the same finance team, and it performed exceptionally well, achieving strong accuracy compared to the earlier simple Microsoft OCR that we used.

Automation Anywhere has had a huge impact in my organization, especially in saving time and compliance-related process automation by reducing errors drastically and ensuring quick processing of requests with proper logs available for the audit team.

Compared to other RPA tools, the UI of Automation Anywhere is not that great and is not that easy to pick up for people, which takes more time for a newbie.

The UI needs to be more user-friendly, and similarly, debugging and logging should also be more friendly.

In the current field, it has been about eight years.

Automation Anywhere is stable.

The scalability is amazing with Automation Anywhere since we can scale it up based on demand, which is why we prefer it for finance-related use cases.

The customer support team is excellent; if there is a technical issue we cannot solve, we create a ticket, and they help us very quickly.

Positive

We have evaluated Blue Prism, UiPath, and Power Automate in the market before making our choice.

I cannot provide the exact figure, but we have a strong automation COE team that evaluates the ROI, and only if it is good will they approve the automation.

We are in a hybrid setup with Automation Anywhere, UiPath, and Power Automate Desktop, making it a hyper-automation environment.

I am not familiar with the pricing, but I feel the licensing is a little bit complex compared to other tools.

I would recommend not relying on one single RPA tool; it is better to have a multi-view approach with two to three or four tools instead of relying on one single vendor.

I would rate this product a nine out of ten.

My use cases for it are twofold: we are automation partners, so we use it for customer delivery, and we also use it internally for many data entry tasks and intelligent processing of information, including PDF contracts and so forth.

We saw the benefits conceptually with the RPA, knowing it should work, however, we realized how helpful it is after about a year when we had a few smaller projects internally. We found that it works effectively for us and is trouble-free, though we occasionally need to tweak it due to operating system updates.

One of the things I appreciate the most about Automation Anywhere is that it's in the cloud, so when we are on-site on a project, we collect a lot of data, hand it to this bot, and it runs the function. By the time we reach our destination, whether we move from San Francisco to New York, it's equivalent to 20 people's work in six hours, utilizing quite a few attended or unattended bots.

The licensing model could be a lot less complex, mainly due to their different structures, which are not straightforward. The learning curve, especially for advanced automation, is complex and often requires a software developer, and sometimes there is less documentation, making it harder to navigate.

The challenge comes when we need to move data, such as when we build something in Excel and transfer it to Google Sheets, as the code changes, however, we aim for efficiency, and that advanced automation can be somewhat lackluster.

Our experience with Automation Co-pilot is mixed; it's still in its nascency and not as mature as projected. It relies on the underlying platform, meaning it works fairly on Windows 11. That said, has issues when using it on AWS Cloud, leading to confusion since there are many moving parts with the co-pilot that make troubleshooting challenging.

I have been using Automation Anywhere since 2016 and am still using it currently.

With the newer version, stability is questionable, particularly when a lot of heavy lifting is needed. Still, performance is solid once optimized since the RPA completes its tasks effectively.

Scalability entirely depends on how you design the process automation; it can be run concurrently or in a single-threaded manner, and AI tools can handle all forms of threaded processes without any issues.

I have contacted their technical support. The quality of support is good; they go the extra mile to address problems. Speed-wise, it varies since most staff operates from India. I've been impressed with their response times, sometimes within three to four hours, suitable for customers in the Pacific time zone, and I find the US staff to be very good. I would rate the support a seven out of ten.

Business users find Automation Anywhere manageable to use; since 2016, it has evolved from an engineering tool filled with tech jargon until around mid-2020 to a platform that is much more business-friendly and closer to the customer's mindset, though in comparison to UiPath, there's still progress to be made since it fundamentally operates an engineering company.

The biggest differences from UiPath lie in the designer; UiPath has an easier designer to start with, almost straightforward for selling. However, as you consume UiPath, the costs can add up, while Automation Anywhere does not articulate long-term efficiency. From a product design perspective, Automation Anywhere presents more complexity, especially regarding communication and the number of moving parts.

The initial deployment is not difficult at all for someone doing it for the first time.

Usually, one person or maybe two is required for deployment; while the automation can be built by one person, working with an internal application Microsoft CE or HubSpot through API calls typically requires at least two people to integrate effectively.

Maintenance is not required on the end-user's part, though if it is an attended setup, some monitoring may be necessary because VMs can become unavailable if used for other reasons, leading to a single-threaded heavy load process that runs for an hour but sits idle the remaining 23 hours.

I would rate Automation Anywhere an eight out of ten overall.

The main use cases that we have currently for Automation Anywhere are for our finance department, where we tend to have a lot of manual labor regarding the whole process of paying for everything within our company. We use Automation Anywhere in order to streamline these processes and make it really efficient for the department to do their internal processes.

What I appreciate the most about Automation Anywhere is that, from a development and developer side, it is really intuitive to do the whole automation, which also makes it easier to do all the support side of the code. It is really great for the user to be able to see everything that is happening in the code, such as what could be wrong or right.

At the end of the day, the effort that you put in has exponential benefits, giving you many advantages from your lines of code, which is amazing.

One of the problems we have found with Automation Anywhere is that the rollout of new upgrades or tools is not readily available for everyone to know about the new benefits offered. For example, the Imagine event is a great way for everyone to learn about what is coming and the new benefits, but outside of Imagine, it can be difficult to know what is new.

The whole company has been using Automation Anywhere for around four years; I have been using it for around two and a half years.

At our site in Mexico, we just use Automation Anywhere. However, I believe that another branch of the group uses another tool. The decision to implement Automation Anywhere at our site was made by the group headquarters. I do not know what considerations they took into account, but they chose to go with Automation Anywhere.

Since Automation Anywhere is intuitive for the developer, it is easier for them to express to the business side of the company what the benefits and opportunities are, making that communication really easy so we can get ideas from the business and then develop them from our knowledge. It is also easier to onboard people onto this tool.

The main challenge with agentic process automation that we are trying to solve is the whole implementation of artificial intelligence within our company, which is crucial because everything that has to do with security and all our databases requires us to be super careful. We are currently facing the issue of ensuring careful implementation while realizing the opportunities for implementing these agentic solutions within our company, which I expect will happen in the next couple of years.

In the age of agentic AI, understanding what all the things that agentic AI can provide for our company means focusing on translating AI technology into actual use cases. The challenge lies in prioritizing and making the link between actual use cases and the tools available, especially since AI technology presents many options but can leave us uncertain about which to tackle first.

We are currently migrating to document automation; we previously used an older version before starting this migration, but we are just at the beginning.

In Mexico, where our company is based, we face issues regarding obtaining new licenses, as this has to be done through a third-party company. This limitation affects what we can get because there are certain packages we have to purchase, restricting our ability to acquire specific licenses, such as for testing AI agents, since we must buy the entire package to get just one license. Therefore, that presents challenges when trying new things. I would rate Automation Anywhere a nine because we want to try new things and incorporate more innovations into our company that Automation Anywhere offers; however, the nervousness about testing them poses challenges, which is the only reason I would not rate it a ten.

We have many use cases. We have 200 bots, and we are doing extensive order management. We work at Cargill, so they do a lot of order management type of bots, but there are many different types of bots for all industries.

With Automation Anywhere, the features we are using help to remove tasks that humans are not good at, such as repetitive tasks. It's this type of task that people don't want to do. With intensive repetitive work, it's prone to human errors. That's what is helping us. It first motivates people not to do this type of work, so they can focus more on the customer and work on things that are more engaging. Additionally, it reduces the errors.

The main challenge that we are trying to solve with agentive process automation is business rules. We have many bots that have complex business rules, and these business rules are usually hard coded.

I joined my company, Cargill, in 2018, and since then, they have been using Automation Anywhere. I have been six years working with Automation Anywhere.

The main complaint with Automation Anywhere is when they release features that they don't have ready.

I did use another solution before choosing Automation Anywhere for the first time. In the past, we had UiPath as well. Also, when I worked for Hewlett-Packard, we were using WinAutomation, which is the one that Microsoft is using now for Power Automate desktop.

The pricing, setup cost, and licensing of the platform are the worst. This is my major concern and complaint.

I have considered other solutions. We are working with Power Platform, which is another vendor we are using at Cargill. We did an analysis last year on cost for the long term. If it works, we might change to that platform in the future.

In the age of agentive AI, the biggest challenge for me and my company is that there are many vendors and companies offering the same thing, which gets complicated and confusing.

I would rate Automation Anywhere overall a nine out of ten.

I am working as an RPA Developer, and I am expected to create bots that simplify people's jobs, allowing them to focus on more important tasks. I am tasked with creating robotic processes.

Business analysts come to us with their problems and want to find out if we can address them with robotic process automation. My role is to confirm whether we can do it with Automation Anywhere. They handle the metrics calculations in terms of the impact on the business, but I am informed that with Automation Anywhere, we have streamlined processes, eliminating errors and reducing time. Previously, these jobs were performed manually, but with Automation Anywhere, they can concentrate on more significant tasks.

Its integration with Outlook and SharePoint was easy with the help of the Automation Anywhere team. After we got information about the connection strings and other things from them, integration was easy.

I like web automation and SAP application automation. 

It has a good interface. Those who do not have programming experience can easily use Automation Anywhere. It is very easy to learn. Within three months, they can start creating basic automation.

Sometimes, I find that Excel automation is not as expected. Excel automation can be enhanced. For instance, to accomplish tasks faster, I use scripts. However, if I could achieve the same speed without scripting, that would be ideal. 

For web automation, the recorder package can be improved. It is sometimes hard to catch certain elements on the web. 

The Automation Anywhere community is less active than the UiPath community, which is a downside. When I ask questions in the Automation Anywhere community, responses take a longer time. I have checked the UiPath community, where there are more active participants.

I have used this solution for a bit more than four years.

It is stable. I would rate it a nine out of ten for stability.

It is scalable. It is being used for automation for multiple departments. I am working in the RPA team. My company has more than 100 people, but the RPA team has seven people using Automation Anywhere. I would rate it a nine out of ten for scalability.

When I encounter difficulties, I raise a ticket with the Automation Anywhere team. They respond promptly and are willing to help, but some team members seem to lack the necessary skills. As a result, problems that typically should be resolved in one day may take three days.

Neutral

I only have experience with Automation Anywhere.

I have not installed Automation Anywhere.

The deployment of automated tasks is easy. I can do it in two minutes. I have used both on-premises and cloud models. In terms of maintenance, the bots usually require updates when there is an issue or there is an update from Automation Anywhere. It is usually once every three months.

I do not know the price, but I am told that it is cheaper than UiPath.

I would recommend this product to other users because it is user-friendly, and I appreciate its features, such as SAP automation and web automation. 

We have not yet used AI in Automation Anywhere, but there is an upcoming course on integrating AI, which I will attend. 

Overall, I would rate Automation Anywhere an eight out of ten.

We have multiple entities and businesses in our organization, which leads to various use cases. Specifically, there are numerous SAP use cases where we perform automation. Additionally, there are use cases with application automation and document automation.

By implementing Automation Anywhere, we wanted to automate repetitive tasks done on a daily or weekly basis and utilize the time saved for other tasks. We wanted to save time and costs.

It integrates well. We have SAP CRM and browser automations. We also have document automations. We also have API integration.

We have multiple bots running. It saves time. If manual invoice processing in SAP takes two to three hours on a daily basis, a bot can do the same job in half an hour. We are saving more than 70% of the time.

The feature that I currently like is Agentic AI process automation, where we use LLM models to automate our processes. I have heard a lot about it. I am eager to learn more about it and implement it in my organization.

It is very easy to use. You do not require any prior knowledge. Through Automation Anywhere University, you can learn it and implement your use case. A non-technical person can learn it within a month. For a technical person, it is easier to understand the loops, conditions, and workflows. A technical person needs only 10 to 15 days.

One improvement would be to implement a log mechanism within the workflow, similar to other automation tools. Currently, the log mechanism uses a text file. If we want to monitor a process, we need to check manually.

Another improvement would be to facilitate copying code blocks between projects, as currently, it is not possible to copy and paste them either locally or on the web.

I have more than six years of experience as an RPA developer and have used other tools. I have been using Automation Anywhere for the past two years.

It is very stable. I would rate it a ten out of ten for stability.

It is scalable. I would rate it ten out of ten for scalability.

We have about 1,700 automation users. We are a big organization with multiple locations globally. We develop automation for multiple departments and multiple entities.

Their technical support is good. I would rate it an eight out of ten.

Positive

I have used UiPath and Automation Anywhere. Both are very good. Automation Anywhere is cost-effective compared to UiPath.

The deployment is fine. It is very easy. 

It is completely on the web. We have our own licensing management tool. Anyone who has done internal training can request the license. A dedicated license is generated for you for a few hours or if needed, permanently. We have a dedicated portal for deploying our projects.

The upgrades are also easy. It does not require much maintenance.

We have multiple communities for automation. We have citizen developers and we also have expert developers. To identify the use case, we approach the entities and ask them to identify any mundane, repetitive, or complex task. We have a perfect pipeline for automation use cases. When a use case enters the feasibility check, an expert assesses its feasibility based on multiple parameters. If feasible, we proceed with development, prepare documentation, and design all solution documents. Next, we prepare the architecture, and development commences. After development, we conduct several rounds of UAT. Before deployment, we conduct a pre-delivery check with a dedicated department, ensuring best practices and proper exception and error handling. Once approved, we proceed with deployment.

In our organization, we are the first ones to work closely with the Gen AI and AI topics. We have a few opportunities to use the Gen AI capabilities in automation.

Overall, I would rate Automation Anywhere a nine out of ten.