Automation Anywhere Reviews

We have varied use cases and have worked in different business areas. Customer service is one of our biggest business areas, along with investments and finance. We also have some risk compliance, legal, and HR use cases involving about 50 different applications.

Automation Anywhere has freed people's time and effort to do more useful things. Some smaller teams have a lot to work on during the holidays. The solution has improved error reduction and work-life balance. It was all the more useful during COVID-19 when we worked from home for four years. RPA was a godsend. People could do things more easily. We continue to grow our program through this year because of the benefits it provides.

We really like all the features of the solution. The solution's most valuable feature is its ease of use. In 2018, we assessed four different products available on the market. We chose Automation Anywhere because it seemed to be the easiest and most intuitive to use for non-technical people. That has always been our model. We are a very citizen developer-focused organization in terms of RPA and intelligent automation.

The integration of Automation Anywhere with our business applications is excellent. We haven't yet encountered an application with which it doesn't integrate. That's the point of Automation Anywhere or RPA. You use the applications as is. It sits as a bridge or a layer on top of your existing application and does a fabulous job.

We have integrated very few use cases into our workflow. We hope to do that a bit more with attended automation and Copilot. We have no complaints so far regarding documents, but we hope to do a little more with that. From what I've heard, you have a lot more API integrations available now than before. We would like to assess them and use them.

Automation Anywhere has definitely improved work-life balance and error reduction. Our audit and compliance team regularly advocates for the RPA team. They reach out to different business areas when they're auditing them. They are absolutely one of our biggest advocates. We have seen an overall improvement in employee morale with the various benefits we have gotten apart from the obvious time-saving.

The biggest metric that we use is annualized automated hours. I think we have saved about 50,000 annualized hours. In addition, we have saved another 50,000 hours for automated monitoring where people aren't needed. It has saved us a lot of time.

Automation Anywhere is excellent at providing automation at scale.

Through my sessions yesterday, I'm absolutely very interested in the benchmarking process that comes as a part of the Pathfinder program. We are also hoping to use Copilot very, very soon.

We haven't used Professional Service Accelerators yet because of how our program is structured. We started five years ago. We do everything in-house, including training and development. Our citizen developer program is quite robust. We have been able to do all our migrations and development ourselves.

My favorite aspect of the Imagine event is connecting with many different people. I've been coming to the Imagine event since 2019. Every time I come here, listening to all the keynote speakers on the first day makes me realize that the world is moving at such a fast pace, and we are so behind.

You meet people and realize that these are all possibilities and opportunities for us to be a part of this revolution. It's amazing, and it always feels great to come to the Imagine event.

The most important part of the Imagine event is the people. We have worked with Automation Anywhere all the time. We have worked with excellent people, whether it's the customer success team, the accounts team, or all the leaders at Automation Anywhere. It is wonderful to meet all of these people and hear and see what their vision is and what their thoughts are.

The highlight of every Imagine event is all the products and services that are coming in the near future that we could use or leverage. It's really exciting. It's just me this time, but we usually have more people at Imagine. People are generally very excited to come and be part of it.

With Automation Anywhere or RPA, the way we automate things now is different from traditional automation. The focus of our organization has been to help nontechnical business people automate their own processes. It makes it so much easier for them to learn to automate their own work as opposed to traditional automation, which was mainly done by IT.

It is extremely easy for business users who do not have technical skills to use Automation Anywhere. We use the Automation Anywhere training. We train our own citizen developers within the organization, but the training program is based on what Automation Anywhere provided us at the beginning.

While we have to teach business users how to use basic technical things, we also have to teach technical people how to approach business and business processes. That's a part of our training program. Apart from that, it's very intuitive and straightforward. It's equivalent to a six-month-old who can operate an iPhone.

We take our cues for the solution's learning curve from the Automation Anywhere initial training. We think it takes about six weeks for people to learn to use Automation Anywhere effectively, and we build that into our training program. We cover the basics in week one. We take a use case and work with that in week two. People continue working on their use cases in the third, fourth, and fifth weeks.

In week six, we target to put the use cases into production and cover more advanced topics. We have continued collaboration with our developers to learn new skills. I think six weeks is the amount of time needed for people to be comfortable using the tool on their own for their own use cases.

On our platform, we have about 50 other applications integrated with Automation Anywhere. We have expanded our program from RPA to intelligent automation. Intelligent document processing, Alteryx, Power Automate, and Automation Anywhere actually work hand in hand. While Automation Anywhere is still our main automation orchestration program, we integrate these other automating applications along with it.

I could personally use automated testing, which we currently do not have in Automation Anywhere. When we looked at the document processing IQ Bot, it didn't work for our documents. Since I haven't looked at it recently, I don't know if it needs improvement now. I'm sure the current version is much better.

We started using Automation Anywhere at the end of 2018, so, it's been five years and counting.

We have no complaints about the solution's technical support. I rate the entire customer success team a solid 11 out of 10. That's my comparison scale. Over the last five years, we have had five customer success managers, and all of them have been excellent. They had different personalities and different ways of working, but all of them were excellent. The last four are personal friends now.

Positive

We started seeing a return on investment after the first year and a half of using Automation Anywhere. The growth has been a little bit slow but steady during the time we were all working from home, but I'm hoping for it to grow again over the next 12 months. We'll probably have bigger and better stories to share at the next Imagine event.

I think the solution's pricing is reasonable. Setup cost is what you expect in the industry so far, and the licensing is at par. However, I like the ease of licensing and the flexibility in scaling up or down. We have done that over the last few years. I am looking forward to moving to the cloud between now and the end of August. That will change the licensing model a little bit.

We do not have Dev Stage licenses. From what I understand, it's going to be a pool that we pull out of. It'll be different, but I think it'll give us more flexibility.

We did not use a different RPA solution before using this. We assessed four different products, starting at the end of 2017 through 2018, and realized that Automation Anywhere is the best fit for us. We still think the same because it works great, and we have no reason to complain. We haven't had the need for any other product just yet.

For our current setup, Automation Anywhere is set up on a private cloud on-premises. However, we are working to move to the Automation Anywhere cloud. We are assessing and going through the initial steps. We hope to be on the Automation Anywhere cloud by the end of this year.

Overall, I rate the solution ten out of ten.

Automation Anywhere is a leading global RPA solution provider. Its platform is used by companies worldwide, including many Fortune 500 enterprises. Automation Anywhere is known for its innovative approach to automation, offering both cloud-based and on-premises solutions. It specializes in developing bots to streamline operational and business processes, making it a prominent player in the RPA market.

Automation Anywhere can be deployed on-premises, in the cloud, or as a hybrid platform.

We implemented Automation Anywhere to streamline our operational processes and automate repetitive, mundane tasks. Our bots operate in both attended and unattended modes. In attended mode, bots collaborate with human operators; in unattended mode, they autonomously execute tasks from start to finish. These bots work 24/7 without human intervention. Automation Anywhere is particularly valuable in the BFSI and IT operations sectors, where it can significantly automate business processes. Our enterprise currently utilizes over 5,000 bots daily, resulting in substantial cost savings and improved efficiency. The cloud-based platform's seamless integration capabilities and regular product updates ensure its continued leadership in the automation market.

Due to data protection concerns, the financial services industry has not fully embraced cloud technology. However, the retail and healthcare sectors have migrated to the cloud and identified significant opportunities. Real estate, vertical healthcare, and smart city transportation are well-suited for cloud adoption. These industries often face a high risk of human error. Automating processes end-to-end with RPA bots can mitigate errors, enhance company value, and streamline human work. Cloud-based RPA allows for easy scaling of bots to meet fluctuating workloads, ensuring efficient and cost-effective operations, even during peak demand.

Automation Anywhere makes it easy for business users without coding skills. It offers a low-code product that allows citizen developers to create bots without writing a single line of code. These developers can drag and drop information to automate activities, streamlining tasks like financial operations and daily routines. By providing basic details about the properties they need to operate, citizen developers can quickly build bots that can be deployed to production and triggered manually or automatically. This technology empowers individuals to create multiple bots tailored to specific needs, such as HR bots or onboarding processes. In the financial industry, it facilitates daily validation activities and data transfers between servers.

The learning curve for creating basic bots is approximately one week for non-technical users. However, complex bot creation requires coding knowledge, typically in Python, C#, or DLL. For those with a background in backend coding, such as C# or Python, an additional month may be needed to understand the intricacies of RPA or Automation Anywhere fully. The learning time ranges from one week to one month, depending on the individual's skill level. 

Automation Anywhere's new version introduces Copilot, a feature that allows users to create a basic bot for a specific task. These bots can be deployed into a production environment with minimal adjustments, leveraging AI capabilities.

Copilot's seamless integration with our organization's daily applications will be valuable as we transition to an AI platform. This integration will significantly enhance productivity, accelerate our automation efforts, and reduce time to market. Additionally, Copilot will enable us to create a multitude of bots more efficiently.

Copilot can significantly reduce our staff's workload by generating templates for bots. These templates require only input parameters to be specified, saving up to 30 percent of their time.

AI currently offers a variety of APIs that can be combined to create customized strategies tailored to specific customer needs for service provision and operations. By leveraging generative AI and advanced tools like generative AI bots or Copilots, businesses can develop and deploy automated processes to streamline daily activities. By carefully identifying non-automatable processes, generative AI can assist in addressing these challenges and improving overall efficiency.

Automation Anywhere's versatility allows for seamless integration with various tools and applications. It can effectively communicate with any system, and APIs can be developed to facilitate communication with any desired tool. There are no limitations to its integration capabilities. Its user-friendly interface and well-maintained documentation make it easy to follow and create bots for automation on any platform. CI/CD pipelines can be used to deploy these bots efficiently.

Automation Anywhere offers packages that can seamlessly integrate automation into our workflows, APIs, business applications, and documents. By extracting operational activities and pushing them to databases, we can enhance bot productivity and improve overall business efficiency.

Cognitive services and PDF file automation should be refined. The integration process should be simplified, perhaps using API-based activities. If a response comes in JSON format, these features should be readily available, allowing for easy information extension. This will enable developers to perform tasks and view accurate results quickly.

I have been using Automation Anywhere for almost six years.

The stability of Automation Anywhere is not a concern when deployed on the cloud. 

Automation Anywhere's ability to scale automation is impressive. We will begin by identifying business processes and then involve subject matter experts to determine the number of bots required and their priorities. This will guide our automation journey, which can commence immediately. Licensing and deployment will be swift, especially if cloud-based. On-premises deployment depends on our infrastructure. The entire bot facility can be ready within a week. For development, a dedicated center of excellence team can prioritize bots and commence activities accordingly.

The deployment complexity largely depends on the integration process. If integration is straightforward, a citizen developer can acquire the necessary skills within one to seven days and begin developing. For complex analyses, prior knowledge of external environments, such as C# or Python programming languages, can significantly reduce the required code length within the Automation Anywhere platform. While Automation Anywhere doesn't offer a traditional coding structure, it supports integrating other languages and components, enabling activities with fewer lines of code.

Automation Anywhere offers a subscription-based licensing model for cloud, on-premises, and hybrid deployments. A single license allows for 24/7 bot execution, whether performing a single task or multiple tasks at various times on a single machine.

I rate Automation Anywhere an eight out of ten. It is one of the top three RPA solutions.

Users need at least two years of experience in a specific coding language for complex automation scenarios. This is a requirement. They will primarily work on integration, as Automation Anywhere bots do not handle this completely. Writing code to call external APIs or web services requires thorough knowledge. Users can create Python code to add to bots for triggers. For complex bots, at least four years of experience is needed, not just in automation but also in other areas. This knowledge helps with architecture, bot execution, and future scaling. To create reusable structures and portions, users should start by drilling down and identifying them. These reusable components can be used in multiple bots or processes. This approach can simplify complex scenarios by breaking them down into smaller, repeatable tasks. To handle such complexity, users should have at least four years of experience in a typical development environment.

There are two distinct approaches to upgrading Automation Anywhere. Automation Anywhere handles the upgrade process for its cloud-based solution whenever a new release becomes available. However, on-premises upgrades require scheduling a call with Automation Anywhere to plan the process. It's crucial to have a well-defined disaster recovery plan in place for on-premises upgrades. This plan allows Automation Anywhere to maintain a single active platform for upgrades while ensuring the other platform remains available for production. Once the upgrade is complete, the other platform can then be upgraded. In contrast, cloud-based customers can rely on Automation Anywhere to manage the upgrade process without additional effort.

Every day, technology evolves. Maintenance is necessary when components change, or new versions are released because specific code segments may become obsolete. We must closely monitor the entire ecosystem for errors and swiftly resolve them. Bugs can sometimes arise due to technical coding, so we must address these issues or share detailed platform information with Automation Anywhere for their analysis. If a core issue is identified, they will take the necessary steps to resolve it. They may request that clients modify their environment, application, or component handling for technology or third-party matters.

The maintenance requirements for Automation Anywhere vary depending on the situation. Minor issues can be quickly identified and reported to Automation Anywhere, who will respond within 24-48 hours based on the purchased services. Our system administrator can resolve minor issues. Audits may be conducted in a development environment, where estimates for time and effort can be determined. Cost and time estimates are not fixed and depend on the specific issue.

The bots are maintained daily.

We have multiple entities and businesses in our organization, which leads to various use cases. Specifically, there are numerous SAP use cases where we perform automation. Additionally, there are use cases with application automation and document automation.

By implementing Automation Anywhere, we wanted to automate repetitive tasks done on a daily or weekly basis and utilize the time saved for other tasks. We wanted to save time and costs.

It integrates well. We have SAP CRM and browser automations. We also have document automations. We also have API integration.

We have multiple bots running. It saves time. If manual invoice processing in SAP takes two to three hours on a daily basis, a bot can do the same job in half an hour. We are saving more than 70% of the time.

The feature that I currently like is Agentic AI process automation, where we use LLM models to automate our processes. I have heard a lot about it. I am eager to learn more about it and implement it in my organization.

It is very easy to use. You do not require any prior knowledge. Through Automation Anywhere University, you can learn it and implement your use case. A non-technical person can learn it within a month. For a technical person, it is easier to understand the loops, conditions, and workflows. A technical person needs only 10 to 15 days.

One improvement would be to implement a log mechanism within the workflow, similar to other automation tools. Currently, the log mechanism uses a text file. If we want to monitor a process, we need to check manually.

Another improvement would be to facilitate copying code blocks between projects, as currently, it is not possible to copy and paste them either locally or on the web.

I have more than six years of experience as an RPA developer and have used other tools. I have been using Automation Anywhere for the past two years.

It is very stable. I would rate it a ten out of ten for stability.

It is scalable. I would rate it ten out of ten for scalability.

We have about 1,700 automation users. We are a big organization with multiple locations globally. We develop automation for multiple departments and multiple entities.

Their technical support is good. I would rate it an eight out of ten.

Positive

I have used UiPath and Automation Anywhere. Both are very good. Automation Anywhere is cost-effective compared to UiPath.

The deployment is fine. It is very easy. 

It is completely on the web. We have our own licensing management tool. Anyone who has done internal training can request the license. A dedicated license is generated for you for a few hours or if needed, permanently. We have a dedicated portal for deploying our projects.

The upgrades are also easy. It does not require much maintenance.

We have multiple communities for automation. We have citizen developers and we also have expert developers. To identify the use case, we approach the entities and ask them to identify any mundane, repetitive, or complex task. We have a perfect pipeline for automation use cases. When a use case enters the feasibility check, an expert assesses its feasibility based on multiple parameters. If feasible, we proceed with development, prepare documentation, and design all solution documents. Next, we prepare the architecture, and development commences. After development, we conduct several rounds of UAT. Before deployment, we conduct a pre-delivery check with a dedicated department, ensuring best practices and proper exception and error handling. Once approved, we proceed with deployment.

In our organization, we are the first ones to work closely with the Gen AI and AI topics. We have a few opportunities to use the Gen AI capabilities in automation.

Overall, I would rate Automation Anywhere a nine out of ten.

The main use cases for Automation Anywhere are customized bots for customers, and lately, we are working with AI through Agentic.

With Automation Anywhere, we have been able to streamline processes for our customers in the logistics industry. Currently, we are increasing efficiency for logistics agents or logistics operators and increasing their productivity.

Running a business with a lot of people is expensive. Agentic AI is going to help us have the same level of productivity but with lower costs. The biggest challenge for the models is to keep track of the context. Whenever the context is too large, it tends to hallucinate. That's something that we're working on right now. Automation Anywhere helps me overcome these challenges through its well-structured knowledge base. We're still looking for ways to improve the context window. The support they provide in helping through every step is beneficial.

Document automation impacts our efficiency and productivity significantly. A part of our key processes is reviewing invoices. It helps us in terms of people who process invoices, allowing them to focus on what really matters, which is approving or denying the actual changes, as opposed to doing data extraction and data entry.

What I appreciate most about Automation Anywhere is the ease of use. Everything is easy to set up. I also appreciate the extensibility that it has.

Automation Anywhere can be improved with better documentation. We would benefit from having better technical documentation that is more readily available.

Having better documentation that is more openly available would help. Often, it feels necessary to contact someone or search for documentation that is stored behind a login or in another location. It would be beneficial to have one centralized place for everything.

We have been using Automation Anywhere for approximately five years.

I have not used another product before choosing Automation Anywhere. We have been using it from the beginning.

The deployment experience with Automation Anywhere was great. It was smooth, and it was helpful that we had somebody already set up the way.

It's fine. However, I'm concerned with the credits in terms of the pricing for the AI models. It is understandable that the new ones are more expensive, but the base models, after doing the pricing conversion, cost about four to ten times as much as paying directly.

Initially, we were considering UiPath, but since we started with Automation Anywhere, we have remained with it.

APA has not yet helped to achieve our automation goals because it hasn't been rolled into production, but it looks promising.

AI Governance is pretty important because we handle customer data. We need to make sure that what we're building is not open to any exposure. We need to ensure that AI is not doing things that are not part of the plan, and there is data confidentiality, and keeping track of information.

I would rate Automation Anywhere a nine out of ten. 

We are using this in our college laboratory where I am a professor. We are using it for educational purposes. 

In our college, we are also taking attendance using automation software that we have built. It automatically takes student attendance based on face recognition. We have automated this process.

Automation Anywhere is very useful for automating repetitive tasks. It saves time. Our attendance automation helps take attendance of every person easily. It enables focus on strategic work, boosting productivity.

Automation Anywhere is very easy. It helps in many ways to do more work. It is user-friendly and provides good productivity. It has improved our productivity by at least 10%. 

The best feature is its ability to combine Automation Anywhere with AI to build intelligent bots. It saves time and offers better career opportunities for our students. IQ Bot automation helps to extract data from PDFs and invoices and store it in the database. It is beneficial for students and allows employees to focus on strategic work. 

It is very easy to learn. If you want to do a particular work, you can do it fairly easily. There are drag-and-drop opportunities available, and everything is easily integrated. We can quickly learn and find solutions to our problems. A simple task takes two or three days to learn. A complex task may take about five days.

There is limited scope for complex decision-making. For instance, a bot can extract invoice details, but it cannot determine if an invoice is fraudulent without AI integration. The enterprise version is expensive for small businesses and individual users, which can pose a challenge.

I have been using Automation Anywhere for more than a year.

It is stable. I would rate it a nine out of ten for stability.

The stability of the bot depends on the factors like design and application changes.

It is highly scalable and flexible. Cloud-based Automation Anywhere offers maximum scalability. I would rate it a nine out of ten for scalability.

In our university, there are more than 500 students using Automation Anywhere.

It has good technical support, but the response quality and availability depend on your subscription plan. They offer standard technical support as well as premium and enterprise support.

Multiple support channels are offered, including documentation, community forums, chat, email, and phone support. Self-service support is also available for all users and is free for everyone. Community forums are helpful but not always reliable for critical issues.

Positive

It is better than UiPath Community Edition, open-source RPA tools like RoboCorp, and Blue Prism. 

Automation Anywhere is very easy to use. It does not require any coding which makes it more user-friendly than Blue Prism. Automation Anywhere is also cloud-based which is not the case with Blue Prism. Automation Anywhere's price is better than Blue Prism.

Its deployment is easy. The deployment time for Automation Anywhere cloud depends on factors such as infrastructure complexity. For a standard cloud deployment, if using a basic setup, the time required is between thirty minutes to two hours.

Ongoing maintenance is required, especially if bots interact with a dynamic application, cloud service, or AI model. We are using cloud services, so regular updates are required. If the UI of an application changes, we may need to update it.

The enterprise version is expensive for small businesses and individual users.

I would rate Automation Anywhere a nine out of ten. It is a great solution for automating business processes and repetitive processes. It works great for data entry, invoice processing, and customer service automation.

I train new analysts and developers how to use Automation Anywhere, so my use cases are rudimentary. We automate many internal processes, such as our monthly reports, employee onboarding, and time cards. On the client side, we focus on finance and accounting use cases, such as order to cash, procure to pay, record to report, etc. I do a lot with revenue ops and revenue cycle automation.

You can create synthetic data to test automation capabilities without using real data. For every RPA delivery lifecycle, you can use synthetic data instead of production-grade data. If you need to beef up your artifacts or documentation, you can use Generative AI to have more complete or comprehensive artifacts as a part of your delivery artifacts.

Document Processing has been a higher priority for our clients this year. Automation Anywhere can meet that need in two areas: FortressIQ transactions and the IQ bot capability.

Automation Anywhere has significantly improved efficiency within my organization. For instance, we reduced the time to enter orders from five to ten minutes to less than a minute in one use case. This has given full-time employees significant time and enabled us to process more orders. We save a ton of time using automation to onboard folks and for our time cards.  

Automation Anywhere's most valuable features include its end-to-end capabilities within a single platform. It offers desktop automation, unattended automation, a recorder for tasks, and advanced IDP capability, which means that I can handle everything from basic cutting and pasting to advanced use cases. With Automation Anywhere, I don't need multiple other tools to automate end-to-end processes. I only need one additional chatbot tool, assuming conversational AI is part of the solution. If I don't have chatbots, all the capabilities are built into the platform.

It's the second-easiest platform we use. Blue Prism is the easiest for non-technical users, but Automation Anywhere is also straightforward. It has a drag-and-drop interface that helps people who have used visual tools and a recorder for rudimentary task automation. If you're not a professional developer and haven't gone through the process yet, it's pretty easy to build a bot without much training.

When I took the training, I did 40 hours of basic and 100 hours of advanced. If I had learned it from scratch, my experience would be different. It was the last platform I learned out of the three. I had Blue Prism and UiPath under my belt before I learned it.

It takes 40 hours to train a non-technical user in basic automation. A process analyst only needs eight hours, but if you use the platform outside of Bot Insight, you need 40 hours to be proficient. 

Automation Anywhere is easy to integrate for all the standard use cases if you have an API. Otherwise, you'll need to build a custom plugin or use computer vision. You can integrate workflows, APIs, business applications, and documents. 

The IQ Bots need more out-of-the-box models to lessen the time required for model training. Their competitors provide more built-in models, which enhance capabilities in document processing.

Automation Anywhere white-labels the Shibumi platform and calls it COE Manager. They could expand on that platform to reduce the development time and manage robots in production. The COE tool could do more. I think that's another place where they can expand their capabilities.

I started using Automation Anywhere in 2019, so I'm on my fourth year.

Stability issues are typically avoidable. Proper infrastructure setup and understanding are crucial for robot processing speeds. Infrastructure is critical, and you must ensure you design these bots to identify all business exceptions In the bot hardening process and the RPA delivery lifecycle. System exceptions are unavoidable, so you need to fix them. But outside of that, there isn't an inherent latency based on legacy software or anything else.

Automation Anywhere’s ability to provide automation at scale is on par with its competitors.

I rate Automation Anywhere eight out of 10. It's on par with competitors, especially if you get the enterprise version. They're a leader in the cloud, with more cloud clients than any of their competitors. 

Positive

I have used UiPath, Blue Prism, and Automation Anywhere. Blue Prism and Automation Anywhere are similarly easy to use. Automation Anywhere comes with all the digital capabilities you need right out of the box. They added those capabilities through acquisitions, but they own them outright. Blue Prism is easier to use but doesn't have all the same features.  They were late to market with their RDA capability, And I would say their IDP capability isn't as accurate, so it's not as highly rated.

Given its web-based architecture, the initial setup is genuinely straightforward. The hardest thing is a hybrid setup because you have to remember the rules for each one. Depending on the web browser, you have to have a certain amount of power and bandwidth at your disposal. I don't know that I would manage the environment myself. I'd rather have hybrid to cloud so that AA could manage the upgrades for me.

 Larger, multi-tenant deployments typically take three to five weeks, while a single device on a VM can be set up in two to three days. When we sell it and do it for infrastructure, we use senior consultants, so it's 1.5 resources. Depending on how complex the configuration is, we may need more senior consultants, but one architect plus a consultant is usually enough to get it done. 

Automation Anywhere requires some maintenance. We provide managed services to our clients for break-fix and business or system exceptions, but Automation Anywhere handles all the upgrades, patches, etc., as long as it's in the cloud. 

 It's difficult to say how much maintenance Automation Anywhere needs because it varies based on your environment. Sometimes, your environment isn't set up correctly, so the service crashes a lot, and you spend a lot of time resetting services and restarting processes.  

It also depends on the configuration and the number of automations. My largest client has 400 automations in production, so it's a full-time job. They say one person can manage that many, but I don't think that's a healthy number. It's more like 140, depending on the SLAs and use cases. An IT resource can fix most system exceptions, but business exceptions require somebody who's at least minimally basic-certified and ideally advanced-certified. 

In other cases, the automation wasn't built with the best practices in mind, so the process will time out and take longer than a human. Many things can cause maintenance and uptime to increase. Ideally, you want to do load management with the bot, so you're sharing the work. You want a utility available if the workload increases or a bot goes down. Lastly, you should ensure enough onboard memory and bandwidth for the automation to run.

The time to value varies depending on the size of your project and its objectives. It takes four to six weeks to produce a viable project if your goal is to prove that you can automate a process in your environment and realize value. Medium-to-large high-value automations might take six to 10 weeks or more. Once you have 10 processes in production, you'll see a return of two to five times the investment.

Complaints are generally about the cost of IQ Bot, which is higher than its competitors. The base model’s pricing is comparable to other platforms with attended, unattended, and IDP capabilities as well.

I rate Automation Anywhere eight out of 10. They're one of the leaders. I don't want to give a bad score, but no one is a 10 because there's always room for improvement. While the market share doesn't reflect it, they're tied for first place, in my opinion. 

I recommend doing the training before you purchase Automation Anywhere so you can understand the terminology, components, capabilities, and best practices. You should also get a partner to help you avoid all the hang-ups and pitfalls of adopting and monetizing new technology. About 70 percent of solo implementations fail.

My use cases include technical service, finance, and IT ops.

What I appreciate the most about Automation Anywhere is its ease of use. The ease of use helps my company by allowing us to roll out automations quickly.

The main challenge I was looking to solve with the agentic process automation, is that we don't have any agentic process automation yet. In the age of agentic AI, probably the biggest challenges for me and my company are determining which direction to head and settling on the right path. Automation Anywhere can help me with that. It depends on the price point; currently, the pricing is a bit high. I am just on the RPA. I have not had a chance to try out the AI agent studio feature of Automation Anywhere yet.

AI governance is very important for my company in general. It is important due to safeguards, making sure that there are appropriate guardrails in place so it does not give proprietary information outside the company.

I utilize Automation Anywhere Center of Excellence manager or CoE manager. My impression of its impact on visibility in the automation lifecycle is so-so; it has good points and bad points, and I have discussed with Automation Anywhere several of the other shortfalls as well as the positives.

We are using the cloud-based nature of Automation Anywhere CoE manager in managing our automation pipeline. I use it to track the progress of various ideas, the solicitation of ideas from our population of managers, as well as to track a couple of projects against our initial goals. We do use document automation in our current processes, yet not in production as we are in the process of one project that's being developed right now.

One way Automation Anywhere can be improved is in ticketing; I have a couple of tickets that have been outstanding for a while, and the support staff have closed tickets without checking with me first, which has been a sore spot.

I have been using Automation Anywhere for five months.

I used Microsoft Power Automate before choosing Automation Anywhere.

My experience with the deployment has been very good. 

My experience with the pricing, the setup costs, and the licensing of the platform has been good with the bots, as well as the support package, but the price points on the agentic side and AI side are rather high.

I did consider other solutions before choosing this one, including UiPath. I went with Automation Anywhere because it was a coin toss between the two, but Automation Anywhere had a better price point.

I switched to Automation Anywhere since it is a better product. 

From one to ten, I would rate Automation Anywhere probably about an eight.

We implement Automation Anywhere for our customers or for our clients, but we also use it internally for our own processes too.

We're in a growth phase, so this solution helps us scale and standarize processes so we can do more with less. 

The low-code platform is pretty easy to learn, especially if you have come from a technical background. Then you can build quite a few powerful automations with it already with the traditional RPA in terms of the flexibility it gives you. 

There are additional features, such as document automation, that expand the scope in terms of what you can use it for. It's a great multi-tool. Every piece of it works really great. 

For us, the features of Automation Anywhere help us scale our automations and standardize our processes. We are able to do more with less, and that's been the key for us in terms of using the platform.

In our automation processes, we are utilizing the AI Agent Studio mostly in our training. We haven't fully rolled out any live automations yet. That's something we'll implement very soon. The integration features of Automation Anywhere are flexible in terms of what you can connect to. You can bring it over lens or use what's available, which gives a lot of flexibility in terms of how you can use the platform.

We have explored the autopilot capability of IQ Bot AI, and it's maturing. We are keeping an eye on it to determine if it can speed up the development work for us. We are definitely curious and will continue to explore as the product evolves.

We utilize Automation Anywhere's CoE Center of Excellence Manager. Its impact on visibility in the automation lifecycle is actually very important. It shows the complete lifecycle of opportunities, from what's in pipeline to what's been deployed, and how those deployments are performing in production.

In the age of agentic AI, it's allowing us to imagine what comes next.

My impression of the AI governance features in maintaining compliance and data integrity in our company so far is positive. Though we haven't rolled out anything actively yet, from what I see, it gives quite a granular level of control in terms of what can be done and how different outputs can be controlled. AI governance is very important to our company, and while the AI Agent Studio's compliance feature might not be as mature, there are security requirements around keeping our customer data safe and secure.

The availability of material in terms of more technical documentation could be improved, particularly in-depth information about how things can be done. I'm not saying it's not available at this time, but there's always scope in terms of playbooks, especially with APA coming out, as things can be done differently than traditional methods. It would be beneficial to have standardized playbooks that we can use to understand change management, position this to our leadership, and demonstrate the art of what's possible. Some playbooks of that kind, especially on the execution level, would be nice.

I have been using Automation Anywhere for about five years.

Before adopting Automation Anywhere, we haven't really used other solutions. 

What I appreciate the most about Automation Anywhere is that it's pretty flexible in terms of standing it up. You don't have to have a whole lot of infrastructure setup that's required for it.

It has not yet influenced our automation programs and we're not really tracking the level of return on investments.

My experience with the pricing, the setup costs, and the licensing of the Automation Anywhere platform is that it's pretty competitive.

We do test different solutions to see how they are in the market. They don't necessarily have with Automation Anywhere offers. 

Automation Anywhere helps us overcome operational challenges. Especially with what's been announced recently, the solution expands a lot more beyond what was typically possible so far. I'm looking forward to checking it out in practice and seeing how much we can push the platform. 

We've just started with APA, so we don't have anything rolled out yet, however, we are looking forward to actively using it.

I'd rate the solution eight out of ten. Within any solution, there is always room for improvement. They seem to be going through a maturity phase. The foundation is strong.