Automation Anywhere Reviews

Our main use cases when using Automation Anywhere involve a lot of end-to-end processing with a human in the loop. With the GenAI features and capabilities, we are now exploring and extending or expanding our use cases further.

We haven't done anything with AI agents just yet. We've just tapped into the GenAI aspect. We're excited to explore AI agents and how they can impact our existing and new processes. We have ideas, but we haven't delved down that path just yet.

The biggest challenge for our company is getting the correct information from an end-user regarding what they're trying to accomplish. Getting that information from one point to another is our biggest challenge. We're excited about the generative aspect of it because we know that it can listen to the end-user, pull relevant information or regenerate what it needs to, and provide it back to them as an assistant. We're excited for this capability.

We haven't tapped into AI agents, but everything else with the platform has absolutely helped, such as its basic RPA capabilities, Co-pilot, and human in the loop. It's definitely made our work jobs a lot easier because of those capabilities, and the same thing is with our end-users.

Automation Anywhere has helped us to achieve our automation goals. It's made our lives significantly easier to be able to tap into that environment with the ease of development and the ease of use. It's made things much simpler, much quicker to develop, and scale up.

We utilize Document Automation in our current processes. That was one of our biggest draws to Automation Anywhere when we first invested. We looked at a bunch of different IDP tools initially before Document Automation. Automation Anywhere had the IQ Bot tool. That's what we first invested in, and then we were excited when they did the upgrade to Document Automation. The capabilities there are a lot easier to use out of the box. It's a lot easier to scale, and there are AI benefits to it.

Document Automation has absolutely impacted our efficiency and productivity. We had one process specifically that drew us to this use case and then expanded it much further out, where we're essentially inputting invoices that don't go through our normal procurement system. It used to go through our AP team for manual input. It used to take a full person's time a year to do that. We're saving essentially a full FTE through Document Automation. That was our first use case with it, and we have a couple of others in various other accounting operations and tax bases that save significant hours. We also have some hard dollar savings along with it. It has had a huge impact so far, and we see it being a huge impact going forward.

We've used a couple of different tools, and it just has the best end-user experience. Among everything we've tried, it's the easiest one to pick up from the product perspective. They're doing everything right.

What I appreciate the most about Automation Anywhere is that the end-user experience is superior to any of the other tools on the market that we've looked at. We've shifted platforms a couple of times, and Automation Anywhere is the one that stuck based on end-user experience, the ease of development, and trainability with the tool.

Automation Anywhere has definitely made a significant impact in terms of hours saved to scale up. We've had to re-platform a couple of processes from other tools to Automation Anywhere. We are doing the exact same process, but the hours saved have been more because of the end-user experience and ease of development. The time it takes to get it up to scale has been a lot quicker than everything else. It has made a significant improvement for new and existing processes that we've shifted over.

I don't have an example of how Automation Anywhere can be improved. This definitely isn't a negative. One thing I loved about Automation Anywhere compared to some of the other tools out on the market is that there are constant improvements and constant updates, and they're letting us know of those. Anytime we see a challenge and bring it to the attention of the team, they always let us know that it is on the roadmap for future releases. A lot of the issues that we've had, we've been able to wait a little bit of time, and whatever problem they're trying to fix has been deployed in future releases.

We've had some technical difficulties connecting, but that's more on our environment and how we have the machines and everything set up. It's not specific to Automation Anywhere. However, it's pricier than some of the other tools. 

We are coming up to year four.

We were using one of their competitors. We started our automation journey about seven years ago with a consulting partner that helped us pick the right tool for us. At the time, Automation Anywhere was still on the market, but they weren't one of the leaders that they are now. Over time, that solution has been very helpful for us, but it never progressed the way Automation Anywhere has. There wasn't a leap and bounds progress in terms of investments in the tool and the new capabilities and features. That's what drew us to the Document Automation or IQ Bot. The other tool we were using did not have the same success rate, ease of development, and user experience. We looked at Automation Anywhere, amongst two or three others. Automation Anywhere was by far the best of those tools. While we were using that, we explored the RPA and other features. RE before it became Co-pilot and other functionalities drew us to it. We started investing more heavily in Automation Anywhere, and now it's our primary automation tool.

Our team has specifically only used Automation Anywhere and one other tool. Other businesses may have used it, but they don't have the same structure set up that we do now. We are the automation team within our organization, so we're the ones who are doing it on a consistent basis. If any other team has done it, it hasn't been problematic.

For the most part, it's been fairly seamless. The biggest struggle on our end seemed to be with just the technical connections. It's just how we have the infrastructure set up. We're housing an on-prem solution. We're exploring the cloud and shifting there because I know it'll be easier management from our side. There'll be fewer technical issues. It will be a lot easier to get newer updates from the tool itself. That's one thing that we're looking into now.

It's unique compared to certain other tools that we've used. It's somewhat pricier than some of the other tools that we've used, and the breakout between the different applications is also somewhat costly. If they can make it a little more cost-effective or bundle packages a little bit more, that would be beneficial.

AI governance is very important in my company and in general. Before we even tapped into the AI infrastructure, that was one thing we made sure was set up beforehand. We have a whole AI governance policy and a committee. Anytime there's an AI project, it needs to go through that committee. They need to understand all the data that's going to be processed through it, what tools we're going to be using, and what the project is as a whole. It needs to get approval before we can build it out.

We had an AI committee and a governance structure in place before we delved into the AI space. All of our data is in a secure cloud. We can't have anything touching the public environment, just based on the sensitivity of the data that we have. It's very secure and strong as a governance structure.

I would rate Automation Anywhere a nine out of ten. I don't think anything is a perfect ten. There's always room for improvement. Out of everything that we explored and learned, and used previously, it's made a huge impact. We're excited for what's to come, and we're definitely going to be using it for a long time.

We are using Automation Anywhere majorly for automation, automating web applications or desktop applications.

The best features of Automation Anywhere include the user interface, which is quite easy to use now compared to its previous versions that were more difficult. The interface is user-friendly, and all code is visible during coding, showing what is going ahead and what follows in the code. This is not available in other RPA tools such as UiPath, which makes it a standout feature.

Additionally, Automation Anywhere is robust and the support is good. We get connected with the support team whenever required.

Co-Pilot is used for the processes involving human input while automating tasks. In the context of Automation Anywhere, it allows us to create various forms to facilitate this interaction. By incorporating user feedback during the automation process, we can streamline operations effectively. Overall, using Co-Pilot is straightforward and user-friendly, making it easy to build automations based on the forms we create.

There are several areas for improvement in Automation Anywhere that have been suggested by my team and colleagues during their Imagine event. They need work on WLM and when handshaking with their own application, as there is significant wiring required from a developer perspective. The WLM could be much easier and more understandable. It should be more accessible to developers because in the WLM, if a solution is developed, it cannot be tested in the dev environment. Testing must be done in the runner environment.

From a developer's perspective, there are fewer integration facilities, particularly AI integrations, compared to other tools. The pricing could also be improved.

Automation Anywhere has been in use for about nine years.

The stability of Automation Anywhere can be rated a nine out of ten. It is good.

In terms of scalability, there have been no significant issues. Hundreds of bots have been developed without facing any problems. The scalability can be rated a nine out of ten.

In my current organization, 10 to 15 employees are working with Automation Anywhere. The larger team in other RPA department are using UiPath.

They often provide good solutions, but sometimes they are unable to resolve issues, requiring users to find solutions independently, which can be time-consuming. I would rate their technical support a seven out of ten.

Neutral

We are using it as a SaaS solution. If we choose an on-premises solution, we receive a bundle that we need to install. This installation can be done on Azure, any cloud service, or on our own server machines. On the other hand, when we opt for a SaaS solution, they create control rooms and set everything up for us. We are only given an access key, or what could be referred to as a license key. By entering this license key, we can directly access the system. We can typically receive the license key quickly, often within a minute, for their cloud version. That's what I know about these solutions.

It requires some maintenance, but they are actively addressing it. They install patches and provide updates for the package versions. As a user of the SaaS solution, we don’t need to worry about these details. However, for the on-premises version, I believe users need to manually implement the solutions. Whenever there are updates or new package versions available, they deliver them to us, and we must install them in the control room.

Upgrading Automation Anywhere is very straightforward. It requires just clicking a button to upgrade multiple components including packages, solutions, control rooms, and the bot engine.

Regarding bot maintenance, if there are no changes in the web application or desktop application and no machine issues, bots can run for three to four years without human intervention.

The time saved by implementing Automation Anywhere depends on the number of applications involved. With fewer applications, it can save up to 40% to 50% of time. However, with complex applications involving multiple pages and interactions, the savings shift toward FTE savings, with time savings reducing to 10% or 20%. Sometimes it may take longer than manual user operations.

The pricing of Automation Anywhere is less than UiPath but more than Power Automate, placing it in the mid-range. It can be considered expensive and could potentially be lowered.

When comparing with other automation tools such as Power Automate and UiPath, all tools address similar problem statements but with different approaches. Each has unique features and limitations.

Technical skills are essential for RPA. If you know any programming language and have some technical understanding, you will find it easier to get into RPA. However, if you lack knowledge of programming languages, it may be challenging for you. Learning RPA involves keeping up with new features and updates, so we are continuously learning the platform. It took me about one to two months to fully understand how to complete a process on my own.

I would rate it a six out of ten. They can refine their pricing and improve the handshaking features and integrations. 

We have a lot of use cases for Automation Anywhere. We have some use cases at the customer experience department, we have some for the HR team, and we have more than a few for our billing department. We have quite a few across our different business units.

We have not yet used Agentic AI. One of the main reasons I wanted to come to AA Imagine was to see the demo. What has been stopping us from choosing AI is our company's governance aspect and getting the approvals.

AI governance is quite important for my company in general because I work for a government contracting company. That is one of the challenges that we would need to solve before we integrate any AI capabilities.

What I appreciate the most about Automation Anywhere is how easy it is to use. One thing I noticed in the beginning when we first started using Automation Anywhere was how quickly we were able to learn it. It is very simple and straightforward to use, which is probably the main advantage.

The simplicity of Automation Anywhere has benefited us as we have been able to train our internal employees. It has been very easy to train someone internally versus hiring someone outside of the company.

Overall, I am pretty satisfied with Automation Anywhere. The UI is pretty straightforward. However, the customer service could be improved.

I have been using Automation Anywhere in my company for two and a half years.

It can be improved. When we have issues or problems with the software, which is not common, that is one area that could be better. We have had issues in the past where we have had problems with the application, and it has taken a while for someone to get back to us. Overall, we are pretty happy with the application.

Neutral

We were not using another solution prior to Automation Anywhere. This was the first automation tool that we integrated at our company.

My experience with the bot deployment is pretty straightforward. I have an RPA admin who takes care of the deployment. While I cannot speak on his behalf, I would say that the deployment process, from what I know, is pretty straightforward. It is not anything too complicated or complex.

The main challenge we were trying to solve by bringing Automation Anywhere was automating different processes and manual tasks that our employees do. We wanted to help the company save money, and we have been able to do that.

It's justified because we have saved quite a bit of money at the company and many manual hours. Overall, it justifies the cost.

When I joined, my company had already decided on Automation Anywhere. I do not know what other tool they had in mind, but this was the only one.

I would rate Automation Anywhere a nine out of ten. I am happy with the company and my Automation Anywhere journey. There have not been any major issues or problems since we started using it about two and a half years ago. Our leadership at the company is very happy. Our RPA team always gets recognized, and it is because of this tool. This tool has helped us significantly.

The use cases for Automation Anywhere are industry-agnostic and sector-agnostic, allowing for automation of processes that involve human interaction, mundane tasks, and large volumes. With the help of AI, we can now automate a lot of unstructured data, which wasn't possible before, so it's not limited to any specific sector or process. Whether it's HR, marketing, sales, operations, or engineering design, any of those can be considered for automation.

The main benefits of Automation Anywhere include improved operational efficiency, enhanced productivity savings, increased cost savings, new revenue streams, and a reduction in regulatory human errors. These are some of the major benefits it provides. For example, if a human takes one hour to perform a transaction that involves navigating through multiple systems and inputting data, Automation Anywhere can reduce that time significantly. The bot can complete the task in about 20 minutes, saving roughly 40 minutes per transaction, which translates to a 60%-66% time saving, enhancing overall productivity and cost efficiency.

They have introduced numerous AI-related enhancements in their product, making them the first among their competitors to develop a reasoning engine. Their PRE reasoning engine is particularly noteworthy, and they have quickly integrated Generative AI into their document automation product. Additionally, they offer a variety of other AI features and have designed the platform to be cloud-native. The AI features they have implemented stand out; they are indeed leading the pack. This strategy is impressive and effectively empowers their product with a wide range of AI capabilities, which are increasingly important in today’s tech landscape, especially with the rise of AI, Generative AI, and Agentic AI.

Automation Anywhere also provides Agentic AI-related APIs and is currently testing Agentic process automation in its early stages. In terms of product capabilities and AI integration, I would definitely rate them a ten out of ten. They are the fastest to reach this level of advancement compared to others, who seem to be lagging behind. For example, Blue Prism is progressing quite slowly, and while Power Automate has some AI features, they do not match the scale that Automation Anywhere has achieved.

Its pricing definitely needs to be more competitive. When licensing costs are high, we cannot use this tool for automation. Instead, we might opt for a lower-cost tool like Power Automate which is 50% less expensive.

Power Automate offers very seamless integration with the Microsoft ecosystem, including Azure cloud services and other Microsoft products. In contrast, Automation Anywhere has to rely on external LLMs for integrations. If Automation Anywhere can improve the ease of these integrations and provide them natively within the platform, it would greatly enhance its appeal.

I have been working with Automation Anywhere for over the last eight years, although not extensively in my current role. In previous journeys, I have used it for around three to four years. Currently, we use Automation Anywhere, but not extensively.

At this moment, I'm not sure about the stability of Automation Anywhere, but in previous experiences, I faced challenges with stability, which required ticket submissions for support. We encountered several challenges related to platform and technical issues. For instance, sessions would occasionally get disconnected unexpectedly. In those cases, we would raise a ticket with the vendor to get support. However, since we haven't been using the system extensively, we haven't faced many issues.

All these automation platforms, including Automation Anywhere, are highly scalable; depending on volume, you can adjust the number of bots, scaling instantaneously in the cloud. For on-prem solutions, one must ensure they have the necessary infrastructure ready for scaling.

While it is easy to scale with Automation Anywhere, I have not experienced extensive scaling in my previous encounters. The maximum number of bots we had was around 20.

I haven't raised many tickets recently to evaluate their technical support, but I know they have a dedicated partner manager. It has been good in my previous experience.

Positive

We are also using UiPath, Blue Prism, Power Automate, and the Microsoft stack. Mainly, the license costs of UiPath, Automation Anywhere, and Blue Prism are high, so we use Power Automate and Power Platform heavily.

It is generally easy to deploy. We use Automation Anywhere with both AWS and Azure.

Maintenance is indeed required for Automation Anywhere; you have to follow the vendor's product patches and version upgrades to keep it maintained.

Upgrading Automation Anywhere follows a standard process that they provide detailed instructions for, and we adhere to those guidelines. The upgrade process feels similar to any other software platform; I don't find anything particularly complex or different about it.

There is a separate team for bot maintenance, and if the bots are stable, maintenance needs tend to be low. However, if issues arise, maintenance efforts can significantly increase.

The return on investment from Automation Anywhere varies based on the business case and the benefits versus costs involved; for simpler RPA use cases, ROI can typically be achieved within a year.

Pricing needs to be more competitive, both in terms of licenses and overall expenses. This is crucial because many use cases cannot be automated if it isn't cost-effective.

We have not extensively tried Automation Anywhere with business users because they have added a lot of AI features that are difficult for them to understand. We also do not want to encourage business users to create automations that do not comply with regulations, compliance, and best practices, which presents a risk. Therefore, we've only utilized it within the CoE team for now. 

For existing developers, the learning curve for Automation Anywhere is easy to pick up. However, for business users, it might take some time, especially if they lack a programming background.

I have heard about the Automation Co-Pilot, and it sounds very powerful and useful. The Co-Pilot can generate code based on a natural language prompt, which is a substantial feature as it can reduce development time by 30%-40%, allowing faster shipment of code to production. 

In terms of integration, Automation Anywhere acts as a tool used to develop automation that connects to various systems, such as SAP, Excel, Outlook, and web applications. It doesn't integrate with other solutions directly but helps in automating processes that involve multiple systems. The platform provides capabilities for building various integrations, and that is part of what they sell. Automation Anywhere is fundamentally an automation platform that enables performance across workflows, APIs, business applications, and documents. API integration is possible with Automation Anywhere, but if specific APIs do not already exist, there is no way to create a new API directly within the platform. For that, one needs to create a new API using languages such as Java, Python, or C# before integrating it with Automation Anywhere.

Our organization places high priority on automation and AI. We are using the Microsoft ecosystem for many of our use cases.

For organizations considering Automation Anywhere, I advise that if you are focusing on AI features such as Generative AI or agentic process automation, it's a great choice as they are front runners in incorporating these functionalities early on. However, if licensing costs are a concern, the Microsoft stack would be more beneficial.

I would rate Automation Anywhere an eight out of ten.

I am working for a financial organization, and we have implemented more than 100 Automation Anywhere bots in our organization from 2018 till now. Our organization holds all the teachers' annuity and 401k funds, and we automated a lot of use cases related to customer information updates as well as payments for those who are already retired, including pensions and related services.

Currently, my company is evaluating building some agnostic processes and creating our own LLM to consolidate data into a single data store. Once that LLM model is ready, we see an opportunity to automate many things using Automation Anywhere by calling those LLMs rather than multiple applications. Our top priority currently is document automation, extracting data from documents, which we have also been doing for the last three years. At the enterprise level, a separate artificial intelligence team is working on building an LLM that can be utilized by all other application teams.

Earlier, if a customer called our organization or created a ticket asking for their financial statement, it would take a couple of days to get that, but with Automation Anywhere, they receive their financial statements while still on the call.

Automation Anywhere has helped us save money, as we track use cases with ROI, resulting in FTE savings. For instance, last quarter itself, we processed almost six million transactions using Automation Anywhere, which involved around 70 bots running 24/7, saving about 150 FTEs.

Overall, it is pretty easy for non-technical business users to use Automation Anywhere. One week is good enough to train them, and it is 90% easy for them, except for some technical terms or knowledge required.

It integrates well. We have integrated various tools with Automation Anywhere, including PeopleSoft, ServiceNow, IBM Case Manager, Workday, and Clarity. We have integrated CRM tools, HR systems, and some homegrown applications and workflow systems. With IBM Case Manager, we were able to integrate Automation Anywhere for end-to-end process automation, handling case creation to completion.

What I appreciate the most about Automation Anywhere is that it does not require any technical knowledge; if we educate business people, they can automate their daily tasks and activities. It is easy to use for non-technical people, with a simple drag-and-drop interface, so they don't need to be technically savvy to automate their processes.

To improve the product, one aspect that Automation Anywhere can work on is archiving legacy data effectively. Currently, data older than current versions remains on the server, slowing the system down. 

Additionally, they should introduce a generic RE framework for better framework creation within organizations, along with enhanced task statistics captured at the transactional level rather than just the top level.

Their support should also be improved.

I have been using Automation Anywhere for almost eight years.

Scalability can be of two types: process-wise scalability where common functionalities are created, and infrastructure-related scalability where we forecast loads for upcoming quarters to adjust our current capacity accordingly.

I have contacted technical support multiple times. Especially when I was involved with IQ Bot and earlier A360 versions as a beta user, I faced numerous issues that required direct collaboration with the support and engineering teams for immediate resolutions or feature enhancements.

I would rate Automation Anywhere's support a four out of ten because the support is horrible for all customers. Response times and resolutions are significantly downgraded, leading to a frustrating support experience that ultimately harms the client-vendor relationship due to lengthy email back-and-forths instead of direct communication.

Neutral

It requires a bit of technical background from the server and infrastructure standpoint. If someone knows middleware, it is pretty straightforward. There can be hiccups here and there. Especially in the earlier versions, there were a few challenges, but it is now streamlined in A360. Everything is pretty easy.

Upgrading Automation Anywhere can vary in difficulty, with package version upgrades being easier than transitioning from version 11.3 to A360, which is tougher and requires significant setup work, including roles, accesses, and schedules.

I handle the whole deployment and system upgrades personally. I am supported by a couple of people working offshore for any issues. Overall, I manage all upgrades and installations, while the two others assist anyone needing help with particular VDI or bot issues.

I see the benefits of Automation Anywhere based on the ROI factor. While immediate customer satisfaction is noticeable because customers are able to get their statements quickly; from an organizational standpoint, it shows a return on investment within six to twelve months. 

Automation Anywhere has helped us save money.

The current pricing for Automation Anywhere seems a little higher compared to competitors Power Automate or UiPath. Automation Anywhere is perceived as pricey due to the support model charges ranging from 20% to 30% based on the plans. A lot of organizations are moving from Automation Anywhere or UiPath to Power Automate.

I was working at this company when Automation Anywhere was evaluated and deployed. I was one of the core members to identify what tool to use for RPA technologies for this organization. We evaluated Blue Prism and Automation Anywhere in late 2017, as those were the two RPA vendors available in the market. We identified Automation Anywhere and began onboarding from there onwards, working from scratch to implement it at the organization.

I connect with business leaders to review the processes and identify who is manually doing these processes. I connect with business leaders every month to identify the best use cases that need to be automated. We identify the processes that need to be automated or have chances for automation. We evaluate the ROI, and based on that, we go ahead with the implementation. We assess the ROI and compare the processing speed or delivery speed to customers and customer satisfaction as our measures to keep track of statistics for human versus automated processes.

We are not using the Co-Pilot, but I work with community forums and help others, gaining hands-on experience with the Co-Pilot. For real-case scenarios, we are not exploring or introducing the Co-Pilot to the business as we are still working in a hybrid model due to market conditions. Once the market stabilizes, all businesses will be happy to explore the Co-Pilot or Discovery in the future, maybe at the end of this year or so.

I would rate Automation Anywhere an eight out of ten.

We are into the financial industry. We have 14 different business units using Automation Anywhere, including HR, digital finance, pensions, and similar areas, primarily within the financial sector.

It's easy to use, and with less experience, anyone with the business knowledge can automate easily. We can see that it's beneficial to integrate other applications and use the API to trigger any of the Automation Anywhere bots from the client-specific application.

The monitoring and reporting aspects are currently not very standardized, specifically regarding the on-premises setup. I’m not entirely sure if the cloud version has the necessary capabilities. If something goes wrong or is about to go wrong, it doesn’t help to only rely on dashboards or monitoring tools to assess the situation.

Additionally, businesses typically want detailed reporting. Right now, we lack the ability to monitor transaction-level statuses and tracking, which is a significant limitation.

Their support also needs improvement.

I have been using the solution for around eight years.

Performance-wise, it is okay now. Stability-wise, if they add new features and AI-related stuff, there are hiccups in each release. They used to do monthly releases as well as quarterly releases. Clients aren't confident due to issues in each release.

I would rate it an eight out of ten for scalability.

Technical support also has a pricing model. With non-premium support, it is hard to get immediate responses. Premium support responds immediately. 

I would rate their support a five out of ten as the resolution is delayed.

Positive

I have used UiPath and Power Automate. Automation Anywhere is user-friendly for business users, while UiPath is more suited for programmers due to complexity. Power Automate has powerful document automation. Pricing is a drawback for Automation Anywhere compared to Power Automate.

The setup can be pretty easy unless there are multiple components integrated or organization-specific standards. 

For a single server in a regular control room, it may take a couple of hours. When implementing a control room and IQ Bot, it may take approximately five hours.

Usually, one person is required to maintain our infrastructure, making it easy to upgrade and resolve any issues. I do all infrastructure-related things in my organization.

For maintenance, we need downtime from the business, usually on weekends for prod, and a platform outage for non-prod environments.

When comparing automation tools like UiPath, Power Automate, and Automation Anywhere, Power Automate often comes out as the most cost-effective option. Recently, I've noticed that Automation Anywhere has been charging separately for its various components, such as APIs, agentic processes, and business document automation. This pricing model has led many clients to reconsider their choices, especially those with limited budgets.

I've observed a significant trend where not only financial clients but also smaller businesses are migrating back to Power Automate due to its affordability. Power Automate offers a premium plan starting at just $25 per user, making it a more accessible choice for many organizations.

 I would rate this solution an eight out of ten because of their support.

My use cases involve working as an employee and RPA consultant. We use Automation Anywhere to solve the problems of businesses. They decide their problem, and then we automate accordingly, and that's what we are doing.

The feature I appreciate the most about Automation Anywhere is the interface. I come from a non-tech background. Automation Anywhere was easy for me to understand, and I started developing bots very quickly. The actions in Automation Anywhere were also nice and easy for me to understand and use. It is easy for business users who don't have any technical skills to learn how to use Automation Anywhere.

Regarding the learning curve of Automation Anywhere, I started learning it with the help of Automation Anywhere University and also the bot game provided by Pathfinder. It took me around one to one and a half months to learn everything and started implementing it, which helped me become permanent in the company.

I find it very good and nice to use. However, recently, I had a problem using the IQ Bot processor for text extraction. When I used this tool in the bot, it did not work. I got this issue when using the document automation learning instance. If I run the IQ Bot preprocessor first and then use document automation, it fails to give any output. We contacted Automation Anywhere for help, but we had to find another solution, so this is an area for improvement in the Automation Anywhere platform.

I had problems while using the OCR and document information together. If I use OCR and document information separately in another bot, they work perfectly, but if I combine them and run them in the same bot, it does not run.

I have been using Automation Anywhere for more than nine months.

Regarding performance and stability, I don't find any errors; it's quite good. We don't have to worry about the performance of the automation; it works quite well for me.

When it comes to scalability, I would give it ten out of ten. It's easy to call the bot in the processing tasks, and the input-output variable is also very easy to use. You just need to understand it first, and then it's very easy to call the bot inside the bot.

I contacted technical support once when I had issues with the OCR and document automation part. I reached out for technical help from Automation Anywhere, but the solution provided was not clear, so we had to use an alternate way to automate those tasks. I would rate their technical support an eight out of ten. I deduct two points because the solution was not provided.

Positive

For automating tasks, I have only used Automation Anywhere. In Automation Anywhere, I have connected other applications such as PostgreSQL and Python. 

The deployment is very easy for me. 

It takes only two to three minutes to deploy a bot from the dev environment to the UAT and then to the prod environment. It's quite easy to develop the bot. 

I am not aware of the pricing, but I have heard that it's very costly.

I would rate Automation Anywhere a nine out of ten. I'm only using Automation Anywhere. I'm learning it, and it's very easy for me to learn.

My use case for Automation Anywhere is for vendor, customer service automation for the organization to drive improved customer service that relates to business growth.

The best features in Automation Anywhere are that it is easy to use and easy to suggest, and it's a wonderful product because it is very handy and it makes life easy. It is definitely a tool to use in our development when it comes to our businesses, which is retail. The features that I appreciate in Automation Anywhere are that it automates and inputs AI, which we call artificial intelligence.

Automation Anywhere stands out because it has brought productivity to the organization, improved customer service, accelerated business growth, and allowed for faster innovation. When it comes to AI, it offers an AI process automation that empowers and drives productivity and faster innovation whenever it is incorporated with artificial intelligence.

Automation Anywhere has improved our organization in terms of customer service, and there is an improvement in customer service and faster innovation, especially when it comes to innovating the ways of doing business.

For people who don't have technical skills, Automation Anywhere may take time when it comes to browsing or loading time, and sometimes becomes very buggy with unwanted failures.

Automation Anywhere has room for improvement in cost because it's high, and it can be a drawback for small industries or organizations that are coming up. Also, adopting Robotic Process Automation looks high, so it can be improved; perhaps the cost could be adjusted to favor even the small industries that are coming up. The browsing loading time in Automation Anywhere should be addressed, which sometimes can bring unwanted failures.

I have been using the solution for about two and a half years, three years.

The stability of Automation Anywhere is good, and I rate it eight or nine out of 10.

Automation Anywhere is scalable. I would rate the scalability of Automation Anywhere an eight.

I do use the Automation Co-pilot. Co-pilot makes work easier, and the time required to do work is really reduced, resulting in accomplishing more in just a few moments.

Co-pilot helps to increase productivity because whenever you use it, there's time saving and the energy that was supposed to be used for other things can be redirected to other tasks within the organization. In half a day or a few hours, Automation Anywhere saves me time, so as an organization, we are at least somewhere better in terms of productivity.

Regarding technical support, they are doing good work and work closely with customers to design solutions that align with organizational goals as well as improve efficiency. I give the support from Automation Anywhere a nine out of ten.

We haven't really tried other products because Automation Anywhere was required when we began this organization, and when we first tried it, we saw it working better for us; thus, the integrity of it is good.

Currently, in my organization, we have about four departments using Automation Anywhere. Automation Anywhere doesn't require any maintenance. I purchased Automation Anywhere through a direct purchase.

The deployment of Automation Anywhere involves a support team that assists in deploying the product in our systems and makes the process automation easier while also helping other staff understand the product.

Automation Anywhere has improved our organization in terms of customer service, and there is improvement in customer service and faster innovation, especially when it comes to innovating the ways of doing business.

Automation Anywhere has room for improvement in cost because it's high, and it can be a drawback for small industries or organizations that are coming up. Also, adopting Robotic Process Automation looks high, so it can be improved; perhaps the cost could be adjusted to favor even the small industries that are coming up.

We haven't really tried other products because Automation Anywhere was required when we began this organization, and when we first tried it, we saw it working better for us; thus, the integrity of it is good.

The vendor can contact me if they have any questions about my review. I would be interested in being a reference for the vendor. I would recommend Automation Anywhere because it's easy to suggest and it's a good product. I would rate Automation Anywhere a nine out of 10 compared to other similar products.

The automation of workflows, APIs, applications, and documents in Automation Anywhere is good. I spend about half a day to a day on maintaining bots in Automation Anywhere. It is easy to upgrade Automation Anywhere, but when it comes to the costs incurred when upgrading the product, it can be a drawback; it sometimes takes time because we need the funds to upgrade the system. However, when it comes to upgrading, it is very easy.

Training a non-technical employee on Automation Anywhere will take a day or two days, depending on what you're trying to train them.