Automation Anywhere Reviews

We do not cater to clients; we are automating in-house processes like finance and HR, payroll processes, accounts payable, accounts receivable, and collection. These are the kinds of use cases, with separate teams for each domain, while our team mostly focuses on the finance part of it.

I appreciate that Automation Anywhere is so user-friendly, and currently, our team is learning Power Automate and migrating some of the processes as we go. I find Automation Anywhere very developer-friendly, and I have been in this field for seven years, working on tools like UiPath and Automation Anywhere, then switching to Power Automate, which comes with quite a bit of a learning curve. Something that can be done very simply in maybe one or two lines in Automation Anywhere takes a lot of workaround in Power Automate. Automation Anywhere has positively impacted my organization primarily because the deployments were mostly done before I joined, and I focus on knowledge transfer and migration. However, from what I understand, during COVID, they started RPA in our firm and saved a lot of manual hours by automating the business processes, which was a lot of help especially during that time.

One area for improvement with Automation Anywhere is that while Power Automate has very simple integration with Microsoft tools, it is something that could be worked upon. Even in my previous organization and many other organizations are shifting towards Power Automate, especially companies catering to clients because of the cost efficiency with Power Automate, which is also something you can take into consideration. I confirm that while the product has advantages in terms of pricing, in terms of integration, it needs some improvement.

My current experience in this field is seven to seven and a half years.

The deployment of Automation Anywhere is quite simple for me.

We actually have some citizen developers in our organization who develop entire processes on Automation Anywhere, even with very little knowledge of how RPA works. During the migration, I had the opportunity to meet some of these business users when they came to India a couple of months back, and we had the same conversation that Automation Anywhere was very user-friendly compared to Power Automate, which is something everyone appreciated.

There have been many instances, particularly in my previous organization where we did a lot of development in Automation Anywhere, catering to clients like CPA firms in America, where we raised tickets for solutions but did not always find a satisfactory resolution, despite connecting over a call.

I previously used UiPath, but not in this firm where I have been for only seven months, focusing on Automation Anywhere and migrating to Power Automate.

I do not remember approximately how much time the deployment for this product took.

I could implement it all by myself without any consultancy or help from outside.

We do track ROI, though I do not have the exact statistics in mind. For every man hour during any deployment, we estimate about $70 saved based on how much it takes manually to do that process, and we track that every time the bot runs.

I am considering Power Automate because of the cost.

In my current role, I joined about six or seven months ago, and they have been using Automation Anywhere for three or four years with a renewed license for another three years. Automation Anywhere has positively impacted my organization primarily because the deployments were mostly done before I joined, and I focus on knowledge transfer and migration. However, from what I understand, during COVID, they started RPA in our firm and saved a lot of manual hours by automating the business processes, which was a lot of help especially during that time. The challenges I was trying to resolve by implementing Automation Anywhere mostly revolve around automating repetitive business processes, as during COVID, there was a lot of extra work in my role within the aviation industry. Streamlining the business processes made a lot of sense and helped boost the revenue significantly. I provided this review with an overall rating of 8.

On-premises

Our use cases on Automation Anywhere span across HR and finance as the main two areas. 

We are exploring Automation Anywhere A2019 and have found some good ticketing, service now solutions, and integrations that we can use. We're continuing to explore A2019 AI. 

Automation Anywhere is definitely one of the leaders in helping with these challenges. Automation Anywhere is especially useful for us in web automation and browser automation.

It allows us to bring automations to development quickly. It's a quick turnaround. 

What I appreciate most about Automation Anywhere is the fact that there are multiple ways to develop an RPA bot, which is useful to different types of developers. There's the lists, and there's the drag and drop. It's all very easy to automate.

The features of the Automation Anywhere bot bring us the ability to develop automations to production quickly. We can test, and then we can easily fix any bugs that we have in the bots and then we can bring them to production quickly with quick turnaround.

The deployment of Automation Anywhere, meaning just moving bots to production, is seamless. It's easy. We have our environments set up with dev, QA, and production, and it's very easy to move from one to the next.

It's early in our implementation. In the age of agentic AI, my biggest challenges and those of my company include finding the right use case and then choosing the right platform. There are a lot of companies that offer services, so we have to do evaluations across each company and then select the right one to solve the problem. Automation Anywhere is one of the leaders in this space. 

I have worked mostly with RPA in Automation Anywhere. I attended the APA developer class. We don't have any agentic AI solutions, and the ones we have are minimal in terms of the AI component. It's too early to have achieved our automation goals.

The CoPilot fixes the problem of quickly dragging in a lot of lines and the commands in Automation Anywhere.

It would be great if they could do more third-party Salesforce integrations into the RPA side, which would be helpful. I don't know how much will be covered with the agentic AI. More SharePoint integrations and things would also be great for doing more tasks with those tools.

I have been using Automation Anywhere for five years.

We did not use another solution before implementing Automation Anywhere in our company. We started with a lot of the major players, including UiPath, and we chose Automation Anywhere. Some sectors had UiPath, but the dominant one is Automation Anywhere. Automation Anywhere stands out from UiPath for us because of its ease of development and competitive pricing. Those are the two main reasons.

The deployment is seamless. 

I'm coming from a developer standpoint; I don't handle pricing. 

We do not have the AI Agent Studio feature of Automation Anywhere available yet in our government GCC environment. AI governance is very important for us, especially as a government contractor, however, I would have to look into that more. 

I have not used Automator AI yet.

We have our own COE for Automation Anywhere. We have a few dashboards, but I don't think we are using the Automation Anywhere dashboards too much. We mostly use Power BI to get our insights. From Automation Anywhere, we don't utilize document automation in our current processes. We're using Azure Document AI currently, and that's our best source of extraction. I don't know too much about the pricing and licensing from the developer standpoint.

We're also using Azure Document AI for as our main source of extractions. 

I would rate this solution a ten out of ten.

On-premises

Microsoft Azure

The main objective of using Automation Anywhere is revenue cycle automation and our tie-ins with the hospital allow us to work in different parts of the revenue cycle. It specifically automates either patient info collection, Medicaid submission, and similar tasks. It is all contained within the revenue cycle, which represents the main services we provide to our clients.

What I appreciate the most about Automation Anywhere is that the tool is very robust. It can handle buttons moving around and any elements changing. It makes the process super easy to maintain and, in terms of tracking failures, it is improving. It is very good for new websites, identifying elements effortlessly.

My main issue with Automation Anywhere might be the logging of bots and getting more detailed feedback of what my bot is doing, step by step. It is hard to track fine-tuning in larger codes.

I have been using Automation Anywhere for maybe a year and a half to two years now, or rather I have been using it since I joined.

Automation Anywhere definitely allows us to provide more reliability and affirmation to the client. For every client we successfully automate, it is a checkmark in our book to show that we have a huge skill set of bots and different capabilities.

Having them operational month-to-month and reporting that they work is a very good confidence booster, especially with smaller hospitals when this is the only grant they can invest in. Once development is done, the bot is relatively stable. It does have some discrepancy with older websites but performs really well with all new websites, current revenue cycle automation, or any submissions we have to do. It reduces the pressure of maintenance significantly because even with numerous website changes, the maintenance becomes negligible for us.

When bringing Automation Anywhere, we were trying to solve the time taken in these processes for hospitals. We aim to improve how fast they can charge their insurance or patients, ensuring they hit their revenue targets. We are expanding into other fields, still centered within healthcare. Having these small working components and consistent bot performance brings in the next client, which is a significant goal for us.

In my company, I have not used another product that does the same as Automation Anywhere, but I have studied and used UiPath briefly. That was about two and a half to three years ago.

When bringing Automation Anywhere, we were trying to solve the time taken in these processes for hospitals. We aim to ensure we can improve how fast they can charge their insurance or patients, making sure the revenue part is properly managed as that is what we are ensuring they hit.

Our team is based on two engineers and one team lead.

For every client we successfully automate, it is a checkmark in our book to show that we have a huge skill set of bots and different things to accomplish.

Regarding the pricing, setup cost, and licensing of the Automation Anywhere platform, I have limited experience in answering as I do not represent the company in this aspect. From what I have heard from my team, the basic pricing seems to work for us.

For larger scaling pricing of other features, we need to bring in more clients and a larger volume to justify the potential cost of the license. Every automation license is specific for each hospital since we cannot share files or security due to HIPAA compliance requirements. Currently, we are able to bring in clients in the current price range, though it is becoming more challenging.

We are among the smaller scale clients for Automation Anywhere. The AI component is something we are still not utilizing much because it is difficult to justify the license cost to our clients. In the healthcare sector, there is hesitation to implement AI due to security concerns and a preference for manual processes during their initial step into automation.

A-People platform is particularly helpful for discussions and finding solutions to issues. The support team provides regular updates and maintains good communication even in uncertain scenarios. The platform has a growing repository of answered questions, similar to resources available for other programming languages.

We use OCR extensively, particularly for older websites and legacy systems where button identification is challenging. We have three active builds in production using only OCR, which demonstrates the robustness of the system.

On a scale of 1-10, I would rate Automation Anywhere 7.5 to 8. While I might rate it slightly lower as a developer who works with it daily, most of my team would likely rate it 8.5 to 9 because it effectively meets our needs and critical client requirements.

Public Cloud

As a developer, I have worked for three to four years integrating SD-WAN capabilities. I create framework technologies for an architect role and give them to development teams. In total, I have 13 years of experience, with 10 years in RPA. I have around 10 years of experience with Automation Anywhere. With UiPath, I have around four years. Currently, I manage the team and deliver end-to-end solutions to clients. I initially started as a developer and now play a project manager plus architect role.

I find the learning curve of Automation Anywhere pretty good. Day by day, the tool upgrades. All RPA market leaders are upgrading to intelligent AI, cognitive, and document automation. I have started working on intelligent AI capabilities, but still not on full resources.

I definitely find it easy for business users who do not have technical skills to use it. It is drag-and-drop and low-code, no-code only, so they can easily drag and drop and build simple projects. Sometimes they need some logic things, and if they are very skilled in logical thinking, they can build it without technical knowledge.

Automation Anywhere Automation Co-pilot is true. If users give a correct prompt, the Automation Co-pilot will create the code.

I definitely find that it has helped increase productivity. I find that it has also helped free time for my team to work on value-add projects.

I believe Automation Anywhere needs to improve on product quality. Sometimes it has intermittent issues. If one node is down, the other node is up and we have a backup, but unfortunately if something happens, all the bots fail. Product-wise, they need to improve compared to other market leaders, and pricing-wise, they also need to reduce.

They have to improve a lot compared to UiPath and Power Automate, which are the market leaders. Like connectors, scalability, reliability, and build quality work fine for other tools. Similarly, Automation Anywhere should come up with these plans. They need to improve.

I agree that the scalability is not as good as its competitors.

To make it closer to ten, I think they need to improve some GUI capabilities. They need to improve for a few collectors and all, as it is not working. Similarly, they need to decrease pricing-wise.

I have mostly eight years of experience as a user, consultant, and integrator.

I believe Automation Anywhere needs to improve on product quality. Sometimes it has intermittent issues. If one node is down, the other node is up and we have a backup, but unfortunately if something happens, all the bots fail.

I agree that the scalability is not as good as its competitors.

I can rate the technical support by Automation Anywhere eight out of ten.

Positive

I find the initial setup pretty easy to deploy and configure.

I would generally recommend this product to all markets and all domains. I think bigger companies can accommodate it. For startup companies, we need to think it up. Startups nowadays are not going for traditional RPA. They are moving to tools such as n8n, LangFlow, and some other open-source tools. So compared to those tools, they need to think how they can utilize this with the same product. They need to think of it from that perspective. I rate this product eight out of ten overall.

I started in the other company with the manufacturing processes for logistics and finance. Now, I am implementing processes for finance and human resources. 

My challenge is to use Automation Anywhere for automatic manufacturing and services. I always push my finance team first, and they have to improve the financial processes before we use Automation Anywhere.

Automation Anywhere is helping us improve processes, as it can handle specific improvements. As we can execute the same processes, it is now easy and fast. With the APA, we can improve more processes. As the processes are more automated and easier to use, it is faster to gain value. Automation Anywhere is helping me overcome these challenges.

Comparing Automation Anywhere with other tools for RPA, in my opinion, it is better because it is easier to use for both the final user and the developer. This gives us many benefits because we can automate the processes more easily. 

APA has helped me achieve my automation goals. It's helped us achieve some of our automation goals. It's made things a lot easier. We have integrated the APA and RPAs with SAP, with Salesforce, and with many data sources. 

I'm using the AI agent studio in the automation process.

I utilize document automation in my current processes. We introduced automation, and where we previously had to use many letters, we now use only documentation.

AI governance is very important in my company, and we are implementing it now. I discovered this company three years ago when I studied the RPA tools. AI governance and data governance are not currently implemented.

There is no need for improvement right now. The AI is very important, and they are starting to use AI. They could continue to develop it out. Innovation is very important.

I started to use Automation Anywhere five years ago when I was working in another company. 

The deployment depends on the processes being put in place. Normally, it is straightforward. 

I do not have the correct numbers to calculate ROI, however, overall, it has been very efficient. The time saved in document processing is good.

The pricing is a little bit high compared with other tools. Of course, some tools may be much cheaper, however, the offering isn't as robust.

For our internal policy, before implementing a new project or new tools, we have to evaluate technical skills and make a comparison with other tools. We did evaluate Automation Anywhere and UiPath. Between Automation Anywhere and UiPath, there are pros and cons. Automation Anywhere is easier to use for final users and developers.

I am utilizing the AI Agent Studio in my automation process. My impression of the AI governance features in maintaining compliance and data integrity in my company is that all the automatic processes are similar to processes made by humans. Only in specific cases do we have to use the compliance process with government; in most cases, enterprises would have to accomplish specific requirements. It is not usual in these kinds of processes to have compliance.  

I would rate Automation Anywhere a nine out of ten. If the price were a bit less maybe I would give it a ten.

On-premises

I primarily use it to automate repetitive data workflows.

The impact of Automation Anywhere on our organization has been significant. It has helped us save a considerable amount of time, approximately 30% to 40%, in repetitive processes and has improved automation accuracy. The finance team, in particular, has benefited, as their tasks are now automated from the data engineering side. I was able to integrate file transfers, validations, and data loading into pipelines, making the process more efficient.

Regarding the financial impact, my senior mentioned that it saves our organization around 40% to 50% in costs since it automates roughly half of the tasks, including data integration and file transfer.

Having completed the AI/ML engineering certification, I particularly appreciate Task Bots. They are extremely useful for handling repetitive tasks without errors. I also find IQ Bots valuable, as they can process unstructured documents—something that can be quite complicated—and automatically extract data. Additionally, the Control Room stands out for me, as it allows for centralized monitoring and management of all bots, which is crucial when multiple automations are running. These features are among the most beneficial I have encountered.

The platform is functioning quite well. Initially, I faced some challenges in learning the platform; it felt a bit complicated at first. However, as I became more familiar with it, I found it manageable. Debugging can be particularly tricky; identifying the exact reasons for bot failures can be time-consuming. Integration with modern data engineering stacks also posed some difficulties, but I have since learned to navigate these challenges.

I have been using Automation Anywhere as a data engineer intern for a year now.

As for stability, I would rate it a seven out of ten. Generally, the system is stable once the bots are tested and scheduled; they run consistently. We faced some challenges at the beginning, but they were manageable. Occasionally, updates or changes in the system environment can cause some disruptions, but these are not severe.

Scalability is one of its strengths because it can handle large volumes of data efficiently. As processes grow, it is easy to add more bots without incurring significant extra costs or effort. The cloud infrastructure for deployment works well in tandem with this capability.

I am working in a small organization with around 18 employees, all of whom are AI and machine learning engineers, including myself.

I would rate their support an eight out of ten. They are very helpful, but there is some room for improvement regarding quicker resolution times. They can take time to solve issues, but overall, the customer service is solid.

I have only used Automation Anywhere as automation software so far, so I cannot compare it to others at this time. However, if I get the chance to use another software in the future, I will definitely make a comparison.

The deployment process was quite straightforward and smooth since it is cloud-based. We deployed it on Microsoft Azure, starting small and gradually scaling up. 

The Control Room feature made it easy to manage multiple bots in one place, allowing for effective monitoring. In the beginning, it took about two to three weeks to implement because we encountered several issues and system failures. However, our team did a great job, and we managed to overcome these challenges.

I strongly recommend this software to others as it efficiently manages manual processes. All we need to do is monitor it and handle issues related to fault tolerance. Overall, it is quite effective for automation processes.

I would rate Automation Anywhere a nine out of ten. It handles our credential data securely and is user-friendly, though there is room for improvement in debugging and integration features.

The main use cases for Automation Anywhere are customized bots for customers, and lately, we are working with AI through Agentic.

With Automation Anywhere, we have been able to streamline processes for our customers in the logistics industry. Currently, we are increasing efficiency for logistics agents or logistics operators and increasing their productivity.

Running a business with a lot of people is expensive. Agentic AI is going to help us have the same level of productivity but with lower costs. The biggest challenge for the models is to keep track of the context. Whenever the context is too large, it tends to hallucinate. That's something that we're working on right now. Automation Anywhere helps me overcome these challenges through its well-structured knowledge base. We're still looking for ways to improve the context window. The support they provide in helping through every step is beneficial.

Document automation impacts our efficiency and productivity significantly. A part of our key processes is reviewing invoices. It helps us in terms of people who process invoices, allowing them to focus on what really matters, which is approving or denying the actual changes, as opposed to doing data extraction and data entry.

What I appreciate most about Automation Anywhere is the ease of use. Everything is easy to set up. I also appreciate the extensibility that it has.

Automation Anywhere can be improved with better documentation. We would benefit from having better technical documentation that is more readily available.

Having better documentation that is more openly available would help. Often, it feels necessary to contact someone or search for documentation that is stored behind a login or in another location. It would be beneficial to have one centralized place for everything.

We have been using Automation Anywhere for approximately five years.

I have not used another product before choosing Automation Anywhere. We have been using it from the beginning.

The deployment experience with Automation Anywhere was great. It was smooth, and it was helpful that we had somebody already set up the way.

It's fine. However, I'm concerned with the credits in terms of the pricing for the AI models. It is understandable that the new ones are more expensive, but the base models, after doing the pricing conversion, cost about four to ten times as much as paying directly.

Initially, we were considering UiPath, but since we started with Automation Anywhere, we have remained with it.

APA has not yet helped to achieve our automation goals because it hasn't been rolled into production, but it looks promising.

AI Governance is pretty important because we handle customer data. We need to make sure that what we're building is not open to any exposure. We need to ensure that AI is not doing things that are not part of the plan, and there is data confidentiality, and keeping track of information.

I would rate Automation Anywhere a nine out of ten. 

Public Cloud

My use cases include technical service, finance, and IT ops.

What I appreciate the most about Automation Anywhere is its ease of use. The ease of use helps my company by allowing us to roll out automations quickly.

The main challenge I was looking to solve with the agentic process automation, is that we don't have any agentic process automation yet. In the age of agentic AI, probably the biggest challenges for me and my company are determining which direction to head and settling on the right path. Automation Anywhere can help me with that. It depends on the price point; currently, the pricing is a bit high. I am just on the RPA. I have not had a chance to try out the AI agent studio feature of Automation Anywhere yet.

AI governance is very important for my company in general. It is important due to safeguards, making sure that there are appropriate guardrails in place so it does not give proprietary information outside the company.

I utilize Automation Anywhere Center of Excellence manager or CoE manager. My impression of its impact on visibility in the automation lifecycle is so-so; it has good points and bad points, and I have discussed with Automation Anywhere several of the other shortfalls as well as the positives.

We are using the cloud-based nature of Automation Anywhere CoE manager in managing our automation pipeline. I use it to track the progress of various ideas, the solicitation of ideas from our population of managers, as well as to track a couple of projects against our initial goals. We do use document automation in our current processes, yet not in production as we are in the process of one project that's being developed right now.

One way Automation Anywhere can be improved is in ticketing; I have a couple of tickets that have been outstanding for a while, and the support staff have closed tickets without checking with me first, which has been a sore spot.

I have been using Automation Anywhere for five months.

I used Microsoft Power Automate before choosing Automation Anywhere.

My experience with the deployment has been very good. 

My experience with the pricing, the setup costs, and the licensing of the platform has been good with the bots, as well as the support package, but the price points on the agentic side and AI side are rather high.

I did consider other solutions before choosing this one, including UiPath. I went with Automation Anywhere because it was a coin toss between the two, but Automation Anywhere had a better price point.

I switched to Automation Anywhere since it is a better product. 

From one to ten, I would rate Automation Anywhere probably about an eight.

Public Cloud

Microsoft Azure