Automation Anywhere Reviews

I use Automation Anywhere mostly for automating processes and document processing. The challenges I was trying to solve by implementing Automation Anywhere involved many processes where business users perform repetitive tasks daily, such as checking PO creation or invoice validation. There are multiple processes that they have to repeatedly check each day, weekly, or monthly, which becomes more of a headache for them. We automated these processes so they will be processed automatically, and users will get the end result for validation. It is basically time-saving for them. Some of the processes we automate are due to time constraints. There are many processes where the business required a huge team to implement and process all the invoices, which this bot accomplishes in just a few minutes or hours instead of taking weeks with manual processing.

The best features of Automation Anywhere are the Task Bot and flow managing, which are easy to use. Many things have been newly introduced through continuous updating of the Automation Anywhere tool. They're providing new actions that help to automate in a much better way. The time savings for users is approximately 6 to 10%.

IQ Bot has been changed and enhanced for Automation Anywhere, but the accuracy is still not optimal. They should enhance their document processing capabilities. The Tesseract OCR engine should be significantly enhanced. While IQ Bot has been improved, it still lacks accuracy. This is why most clients opt for third-party document extraction instead of using the built-in Automation Anywhere features.

I have been using Automation Anywhere since 2019, which is approximately six-plus years.

Regarding stability, I would rate it as eight out of ten, indicating it is stable.

Regarding scalability, I would rate it as nine out of ten, indicating it is highly scalable.

I would rate Automation Anywhere support as eight out of ten.

While I don't know much about other tools, I have basic knowledge of UiPath and Blue Prism. Currently, Automation Anywhere is good, but they need to examine their selling points. UiPath is advancing with more openings and automation projects, possibly due to costing, licensing, and usability factors.

For pricing of Automation Anywhere, I would rate it as six out of ten.

I haven't used Automation Co-pilot. Thousands of users are using Automation Anywhere. My relationship with Automation Anywhere is as a developer who creates solutions and provides training for the bot. The company maintains the partnership while I work as a developer. I mostly receive notifications about events. Overall rating for Automation Anywhere is 7.5 out of 10.

I mainly use Automation Anywhere to automate operations, and our main use case is processing banking transactions that are captured at the banking front end in the retail office, and then automated in the back end.

What I appreciate the most about Automation Anywhere is the ease of use and the flexibility that we have, being able to create bots very fast. It is very easy and friendly to develop. That is the main aspect of it.

The benefits of Automation Anywhere to my company include significant time savings and reduction in workforce requirements. While I do not have a general number, in the main process, we are saving approximately five to six full-time employees that we would otherwise have to employ to do this specific task.

The main challenge I was looking to solve with Robotic Process Automation is that RPA has some limitations since the software we automate changes continuously. We are looking into AI to enable applications that automate it.

In the age of Generative AI, the biggest challenge for me and my company is the learning process. AI governance is going to be very important in my company as we are a highly regulated business. It is not very advanced in terms of AI regulation, although we have it in our minds.

I am currently in a project to use Document Automation in my process; we are currently developing it. It is not yet in production, however, that is our main project currently. It has not yet impacted my efficiency.

Automation Anywhere can be improved in terms of complex logic implementation. While the application is very easy to use, we find that programming complex business logic could be better integrated into the native tool.

I have been using Automation Anywhere for five years.

This is the first solution I am using.

The deployment was good.

I am happy with the pricing, the setup costs, and the licensing; I do not have any problems.

I considered other solutions as part of the process. I cannot specify which ones, however, it is part of the banking process to evaluate several tools before choosing one.

I have not used the autopilot capability of Automation Anywhere yet. Regarding the Automation Anywhere Center of Excellence or COE manager, we have a project to start using it, however, we are not currently using it for the purpose.

I would rate Automation Anywhere a nine out of ten.

I have been running Automation Anywhere since 2017 at Experian. The main use cases for it primarily focus on citizen development. Back then, Power Automate was not mature, and Microsoft did not offer the features that Automation Anywhere provided. We aimed for self-service automation for business units, unlocking citizen development across various company areas, like HR, finance, auto, and health. We implemented it as part of our continuous improvement mindset, akin to our Six Sigma, called the empowered program. When exploring improvement opportunities, automation naturally fits in. We use it for our mailing processes to assist those familiar with macros or scripting. Automation Anywhere has become the preferred tool for seasoned developers, enabling them to build their automation. I report to the Smart Automation CoE, the intelligent automation program at Experian. We govern the technology and train citizens to build their automations.

Nowadays, the tool is unique as it offers various automation capabilities in one platform, which once required different vendors. Even with Automation Anywhere's acquisitions, like FortressIQ, users can directly access features for document automation, process discovery, or RPA. From a technical standpoint and an end-user perspective, the platform is user-friendly and doesn't require complex setups like IDEs, unlike Power Platform. I've also observed changes in processes, as people are now more familiar with interacting with bots. This familiarity changes the way they do business.

As a customer, not just a user, I desire a better understanding of translating traditional RPA into newer features like Copilot and Majentik, leveraging API tasks. We've been running the program for eight years, with team members having their own frameworks. Helping them transition to advanced features is crucial. With over four hundred bots live in Experian, requiring recoding for Copilot involvement would lead to pushback. Automation Anywhere could assist in this transition.

I have been running Automation Anywhere since 2017 in Experian.

It is pretty stable. Especially with SaaS, it is always available and up and running. I can't think of any disruptions in the environment.

My impression links back to the initial point about integrating agentic AI and process automation features. I'm eager for the upcoming summit to see advancements towards scaling the product. Currently, Power Platform already offers seamless GenAI integration. I look forward to Automation Anywhere achieving similar seamless integration for broader-scale automation.

I think that customer service is a question because we didn't have the Orange plan previously. Last year, we gained access to this tier, simplifying case resolution. Previously, resolving issues required navigating through various layers before reaching an architect or expert. Now, support quickly assigns technical resources, improving the experience.

Positive

Thank you for that. You mentioned experience with other RPA solutions like Power Automate. We don't own the Power Platform program at Experian, but it's accessible to all employees under the Office 365 licensing. This includes Power Automate flows and Power Apps. It's common for Copilot agents to be utilized, providing full capability and access to these features.

I would say setup is straightforward as long as full access to prerequisites and features is available. We don't have access to spin up databases or servers, relying on different teams, which delays deployment or upgrades. For companies where the COE has full control, setup is straightforward.

Usually, our team involves one or two people as the process is straightforward. We plan maintenance outside business hours and coordinate with groups owning the database or servers. This organizational structure may differ for other companies.

Absolutely, we classify ROI as time saved. It doesn't generate revenue directly, but focuses on unlocking productivity, allowing businesses to concentrate on value-adding activities. Automation Anywhere aids in handling repetitive tasks, contributing to productivity and enhancing customer service, especially when combined with methodologies like Six Sigma.

I don't have visibility on setup costs, but renewal discussions are underway. Currently, costs involve paying a fixed amount for licenses rather than a consumption-based model. This contrasts with other providers like Microsoft, which uses a subscription model.

For instance, Microsoft already has Microsoft Copilot Studio, making them key players in this realm. If someone wants an RP bot connected to CoPilot or GPT, Automation Anywhere requires setup and authentication. In contrast, Microsoft offers seamless connectivity, integrating RPA to GenAI with minimal effort.

Good things aside, on the other hand, what would I like to see improved or enhanced in Automation Anywhere apart from the AI functionality that we discussed previously? I'll give it a seven as they are among the top competitors. Their offering of diverse automation capabilities in one platform is notable, but there are still areas for improvement.

I work for a healthcare company in the pharmacovigilance sector, where we are automating business processes. One key process is case processing, which involves identifying adverse events from drugs, vaccines, or medical devices. These adverse events are reported through various channels like call centers and emails. Currently, data from these sources is manually entered into a drug safety database. We are automating this data entry and the subsequent quality and medical reviews. This automation aims to reduce the workforce from approximately 5,000 to 1,000 employees, primarily by streamlining these processes using Automation Anywhere software.

To reduce maintenance and streamline operations, we have transitioned to a cloud-based subscription model. We are utilizing Automation 360, a subscription-based automation solution, and have also adopted RPA as a service, leveraging pre-built bots offered by Automation Anywhere, some of which are free while others require payment.

Implementing Automation Anywhere has brought significant improvements by automating repetitive processes previously handled by a large team. This automation has reduced the workforce requirement and allowed for attended and unattended bot implementation. Consequently, human errors have decreased, the quality of deliverables has improved, and timelines have been accelerated. Previously, delays in task completion resulted in penalties for the company, but this issue has been resolved. Automation Anywhere has enabled faster processing of cases, marking a significant positive change in the company's operations.

AI is being used to automate the case intake process, which involves analyzing structured and unstructured documents like emails, articles, and scientific papers. Previously, this task was time-consuming, requiring staff to manually search documents for key information. The process has been significantly accelerated by implementing Automation Anywhere's IQ Bot, with its cognitive automation, AI integration, and natural language processing capabilities. The software automatically highlights crucial details like patient information, product specifics, and adverse events, enabling reviewers to assess document relevance quickly. This automation has reduced review time from 30 minutes per document to five to ten seconds, allowing a greater volume of literature to be processed. Furthermore, the NLP feature automatically identifies and justifies the presence of specific criteria within the documents. By integrating Automation Anywhere into their internal tool, the organization has reduced the workforce needed for this process from over 100 people to 12-15, resulting in increased efficiency, faster turnaround times, and a more manageable workload.

Automation Anywhere offers a user-friendly platform with a drag-and-drop interface, making it easy for business users with limited technical skills to implement RPA solutions. The platform provides a complete suite of tools, including task automation, cognitive automation using IQ Bot, and bot insights and analytics. While embedded with AI capabilities, the platform remains accessible to users without deep technical knowledge. Users should familiarize themselves with the available features, including built-in AI capabilities for handling various document types, and explore the Bot Store marketplace for pre-built bots that can accelerate development. Automation Anywhere enables rapid scaling with cloud-hosted architecture and prioritizes security with GDPR compliance, audit trails, and role-based access.

Initially, integrating Automation Copilot with our daily applications proved challenging. However, subsequent updates have simplified the process. While it previously functioned with attended bots but not unattended ones, expanded API capabilities now allow for greater compatibility with third-party applications. This enhanced functionality enables us to emulate various tasks and seamlessly integrate with systems like Salesforce, SAP, and Oracle. We have successfully implemented Automation Copilot for data entry, updates, and, most significantly, report generation, resulting in improved efficiency and productivity.

Automation Copilot has significantly increased our productivity. Integrating our systems will allow for seamless data transfer, eliminating the need for manual intervention and preventing quality issues. Tasks will be completed automatically and in real-time, increasing productivity and reducing the time spent on manual work. This eliminates the need for batch processing and ensures that everything happens instantly.

Over time, we have integrated numerous products with Automation Anywhere, leveraging their REST API for seamless data flow. This has enabled successful integrations with Salesforce, SAP, Oracle's Argus, and five of our seven internal products, particularly with Automation Anywhere's cognitive automation capabilities. As long as Automation Anywhere provides the REST API, we can integrate any application or third-party service, facilitating effortless data transfer between various tools.

The time savings are valuable.

The learning curve for Automation Anywhere is steep, especially for advanced features like IQ Bot and API automation, which require technical expertise. While basic automation is relatively easy, the platform's documentation and training materials are not comprehensive, making it challenging to master the more complex functionalities. Compared to UiPath, which offers extensive resources and support, Automation Anywhere's limited resources contribute to a steeper learning curve for those seeking to utilize its advanced capabilities.

From a business perspective, Automation Anywhere is expensive compared to other tools like UiPath, making it unsuitable for small or medium-sized businesses. It requires robust systems to run efficiently and previously had limitations integrating with legacy systems, though they are improving this with REST API support. Additionally, community support is slow and unhelpful for critical issues. While they offer IQ Bot for unstructured data, it can only automate around 50 percent of such processes, requiring manual intervention. Although Automation Anywhere supports customization, it is limited. These are key areas where Automation Anywhere could improve.

I have been using Automation Anywhere for four years.

Despite Automation Anywhere being resource-intensive, in my four years of experience using it, I have found it to be a highly stable system that has never crashed.

Automation Anywhere offers impressive automation capabilities at scale. From a product standpoint, it is highly effective and achieves its purpose well. Automation Anywhere is a strong choice for enterprise applications due to its robust functionality and cloud-based version. While the portal could be improved, the product itself is excellent and, if chosen strategically, can streamline numerous processes.

Technical support response times are slow. While we can escalate critical issues, their carelessness with other matters, especially those impacting business priorities, is a concern. Their slow pace and occasional irresponsibility demonstrate a lack of respect for our time.

Neutral

As a UiPath certified architect and business analyst with extensive experience in UiPath and Automation Anywhere, I find UiPath to be the superior solution for most companies. While both offer cloud-native capabilities, UiPath boasts a more user-friendly interface, requiring less coding knowledge. Its AI Fabric platform provides extensive machine learning capabilities, surpassing Automation Anywhere's limited AI integration. UiPath also excels in bot management and orchestration, offering a user-friendly approach and robust capabilities. Furthermore, UiPath provides stronger security and compliance features, superior third-party integration, and greater pricing flexibility, making it accessible to companies of all sizes, unlike Automation Anywhere, which is often only affordable for mid to large companies. Although Automation Anywhere offers decent cognitive automation, UiPath's ease of use, AI capabilities, and flexible pricing make it the more versatile and comprehensive choice.

The initial deployment was complex, requiring determining the bot type, attended or unattended and bundle handling strategies for multiple bot deployments. This process, driven mainly by configuration and orchestration, can be time-consuming for those without a technical background. Familiarity with the system streamlines deployment, while newcomers or those with limited technical expertise may find it more challenging.

Automation Anywhere is expensive, making it more suitable for enterprise organizations.

I would rate Automation Anywhere eight out of ten.

The benefits of Automation Anywhere projects aren't immediate. Building and implementing a successful automation system involves several stages: proof of concept, pilot process, and finally, production rollout. This process typically takes two to three months due to the necessary development, testing, and refinement. However, once automation is in production, the improvements will be significant and immediately apparent.

In a highly regulated industry with over 10,000 employees, traditional RPA faced strong resistance due to concerns about headcount reduction. To overcome this, we adopted a cognitive automation approach, integrating machine learning capabilities from Automation Anywhere into existing applications. This minimized disruption and ensured a smoother transition. By embedding cognitive automation within familiar and validated systems, we achieved production with minimal resistance. This strategy also allows the system to learn user input through reinforcement learning, adapting to expectations based on feedback and a reward/penalty system. Therefore, we prioritize cognitive automation integrated within our existing products rather than relying solely on a separate RPA suite, especially given the challenges of implementing RPA in a large organization within a highly regulated industry.

Because we use Automation Anywhere in the cloud, they manage all upgrades and provide a defined schedule. We receive regular emails about upcoming upgrades, including the specific date and time. We can communicate any concerns about potential business impacts, and they provide clarity and assurance that upgrades will not disrupt deployed bots. This ensures our work remains unaffected during the upgrade process, which they handle very efficiently.

The bots require maintenance on our end to ensure smooth operation. This includes monitoring their uptime, examining audit trails for failures, and periodically checking their performance. While Automation Anywhere handles regular software updates and maintenance, we are responsible for maintaining the business processes the bots support. This involves ongoing support and ensuring the bots function correctly. If a bot fails, we are responsible for investigating the cause and restoring it to functionality, as we understand the critical role each bot plays in our operations.

To successfully implement Automation Anywhere, prioritize hiring an experienced consultant to provide initial training and guidance. This expert can efficiently onboard other team members, ensuring a smooth transition and maximizing the software's potential. Their expertise will be invaluable in identifying suitable bots from the bot store, even if they require some customization to align with the company's unique processes. This approach saves time and resources compared to developing bots from scratch and leverages existing solutions for faster and more effective automation.

We have implemented Automation Anywhere for 2 finance use cases: recurring collections and payment forms processing. To achieve this, we leveraged the platform's invoice-tracking capability and built our bots around it.

We implemented Automation Anywhere to explore more automation possibilities.

We are happy with Automation Anywhere and the good experience it has provided. Automation Anywhere has successfully allowed us to implement our use cases.

We have identified several areas where we could potentially optimize the AI within our automation processes. However, the ultimate decision depends on the cost-effectiveness of automation. While we have a couple of significant use cases that seem well-suited for automation, others involve lower volumes that may not justify the investment. Currently, we're considering Microsoft's automation solutions due to their existing integration with our other Microsoft products. However, we might also explore Automation Anywhere for specific, complementary automation needs.

Someone with little automation experience can still create a bot using Automation Anywhere.

The learning curve of Automation Anywhere is adequate.

The time it takes to train someone to create a bot with Automation Anywhere depends on their existing technical background. For individuals with no prior technical experience, the learning process can take two to three months. However, if someone simply needs to become a casual user of a pre-built bot, a few weeks of training might be enough to get them comfortable navigating its features.

Automation Anywhere has significantly reduced our error rates, particularly in areas like allocating payment receipts and collections. Before implementing it, human error was a major issue. Automation Anywhere has effectively addressed this problem. Of course, reducing human involvement is a natural consequence of automation. However, a surprising benefit we've observed over the past two and a half years is that data quality has also improved significantly. Allocations have become much more accurate, which is an incredible advantage. Initially, the existing data was riddled with errors. Consequently, the automation rate was far lower than anticipated. However, as we progressively corrected the database, the automation rate steadily climbed, and error rates began to decline. It took roughly six to eight months to see the benefits.

Our organization has a defined AI automation strategy. We recognize its importance and have prioritized its development over the next two to three years. This focus on AI, particularly in customer service, will help us gain a competitive advantage in the marketplace.

Automation Anywhere is integrated with our ERP, human portals, supplier portal, and CRM.

Automation Anywhere has been instrumental in saving us both time and money. It serves as a core strategy in our efforts to streamline operations and reduce our reliance on manual labor. This has allowed us to handle multiple workloads with increased stability. We are committed to continuing on this path of automation to further optimize our processes.

While we initially implemented Automation Anywhere due to its inherent strengths, the software landscape has evolved significantly in the past two and a half years. Several competing products now offer superior functionality compared to Automation Anywhere's current capabilities. Microsoft's automation solutions are particularly compelling. They integrate seamlessly with the wider Microsoft product suite, which is often the core software environment for many businesses. This integration advantage isn't present with Automation Anywhere, which operates independently of Microsoft products.

The price has room for improvement.

I have been using Automation Anywhere for 2.5 years.

Automation Anywhere is a stable product.

Automation Anywhere is known for its scalability. This means that financial institutions can leverage it to automate large processes without worrying about the platform's ability to handle the increased workload. In simpler terms, Automation Anywhere can grow alongside our automation needs.

In the past, we relied on other automation applications. However, these applications lacked the flexibility and adaptability of a bot.

The deployment process was successful thanks to the contributions of the third-party implementation team.

The full deployment took eight months to complete.

For the implementation, we leveraged a third-party vendor with expertise in Automation Anywhere.

The positive return on investment for Automation Anywhere is clear after two years of successfully automating a few business processes.

Automation Anywhere, once a competitively priced option in the RPA market, has seen a shift in its pricing strategy. Currently, it stands as one of the more expensive RPA tools available.

In our evaluation of RPA tools, we've considered Microsoft Power Automate and UiPath. Automation Anywhere, while a strong contender, appears to have a steeper technical learning curve compared to the other two options.

I would rate Automation Anywhere six out of ten.

We rely on an external company to handle the maintenance of our Automation Anywhere software.

Companies considering an Automation Anywhere solution should approach it with a long-term perspective. Ideally, they should be prepared for a ten-year commitment. This allows them to understand how the product will evolve and adapt over time. A ten-year timeframe, or at least eight years, provides a significant advantage compared to a two to three-year outlook. By taking a long view, companies can ensure they are well-positioned to benefit from the ongoing development and reshaping of the Automation Anywhere platform.

I am from the Mechanical Department at a college of engineering. We utilize Automation Anywhere with our students in the mechanical block. I am using it for educational purposes, and we are providing hands-on experiences.

Automation Anywhere is very useful. With Automation Anywhere, we can do any task in the easiest way. If there is any repeated task, then we can replace it with Automation Anywhere to the same work in a short period of time. It helps minimize the work. 

Automation Anywhere is very helpful and interesting to learn for students. It is very user-friendly, so they can easily learn it.

Automation Anywhere is very easy to learn for people who do not have any technical skills. It is very user-friendly. There is no learning difficulty. We can easily drag and drop the required components and make the model we want. We can automate and deploy a function. After one or two attempts, it becomes very clear. It does not take a long time to understand it. We can understand a simple process within thirty minutes, whereas a complex process can take two to four hours.

Automation Co-Pilot is an advanced feature that helps with finding out the next step. It also provides information about more efficient usage. Both Automation Anywhere and Co-Pilot improve productivity. 

Automation Anywhere saves time. The attendance automation that we have saves about two hours each day. We are also able to easily scrape data from structured and unstructured files and write it in the CSV format. IQ Bot does this very well. 

The AI collaboration is the most impressive feature of Automation Anywhere. We can use IQ Bot to extract data from structured and unstructured sources into a CSV file. It is very useful, and my university uses it for the attendance system. With AI integration, we can easily take attendance. 

Other features include easy deployment and automation of repetitive tasks. If we want to automate any repetitive task, we can record it, which is very useful.

It is secure and user-friendly. Automation Anywhere minimizes human effort and time, facilitates learning, and supports automated tasks efficiently.

There are areas of improvement needed, such as complex decision-making skills. When updates are made, the IQ Bot's actions can be affected, leading to decision-making failures. If it had the ability to make decisions in complex situations, the bot would perform more smoothly. More advanced decision-making skills are needed for improvement.

I have been using Automation Anywhere for more than two years.

Automation Anywhere is very stable. I would rate it a ten out of ten for stability.

Its scalability is very good. I would rate it a ten out of ten for scalability.

In the mechanical department, we have more than 130 students. On average, there are 700 users. 

Technical support is easy to access with various communication channels, including emails and personal calls. However, the community forum is sometimes unresponsive. Despite this, personal calls and quick fixes are very useful, providing good technical support.

Neutral

I have experience with Blue Prism from four years ago. Initially, I used both Blue Prism and Automation Anywhere, but Blue Prism required coding, making it challenging. Automation Anywhere's no-code environment made it easier, and I preferred it. My students also favor it for its user-friendliness and affordability compared to Blue Prism. Automation Anywhere allows for easy drag-and-drop actions and is cost-effective for medium and large-scale enterprises.

The cost is high for small-scale businesses but it is fine for medium and large enterprises. Its high licensing cost may affect small-scale businesses. Reducing licensing costs would benefit many users.

Learning Automation Anywhere prepares our students for a better future because the future belongs to RPA Automation. It helps build their automation skills, and we also provide certification to them after learning Automation Anywhere. 

It involves understanding the structure, and once two or three models are deployed, it becomes easier. Using Automation Anywhere is more straightforward than other RPA tools. Bot deployment typically takes three to four hours depending on the process. A simple process can take about thirty minutes and complex ones take two to four hours. There is no time wasted during deployment.

Bots require updates only if there are any changes. Generally, five to ten minutes are enough to maintain the bots. It does not take a lot of time.

I would recommend Automation Anywhere to others. I actively create awareness about it in our classes and recommend it to other institutions for future RPA developers. 

I would rate Automation Anywhere a ten out of ten.

I use Automation Anywhere for a range of automation tasks, including desktop, web, and SAP automation, as well as handling PDF exceptions and facilitating application-to-application automation. Additionally, I establish database connections to perform database automation.

Automation Anywhere is easy to learn and use, even for individuals without technical skills, due to its user-friendly interface.

The learning curve for non-technical users of Automation Anywhere is relatively gentle, allowing them to grasp the basic functionalities and build simple automation quickly.  

Our goal is to reduce manual labor by 200,000 to 300,000 hours over the next five years. We are currently saving approximately 20,000 hours each year through automation, which will result in a total of 100,000 hours saved over five years. The benefits of using Automation Anywhere can be observed within two weeks of implementation.

Generative AI is used in some of our automation processes to eliminate paperwork within a three-hour timeframe.

I have integrated Automation Anywhere with various applications, including SAP, MySQL, and numerous desktop and web-based applications. My experience spans desktop applications, web-based applications like SAP Ariba and other portals, and automation of buying processes. I am confident that I have worked with the full spectrum of applications available in the current market, from desktop-based to cloud-based solutions.

Automation Anywhere can be easily integrated into our automation workflows.

Automation Anywhere saved directors five to seven hours of manual work daily and, from a business structure perspective, more than five times the savings.

Automation Anywhere is easy to use and user-friendly due to its intuitive interface and straightforward implementation architecture, making it accessible even for those without a technical background. Its community edition and clear process workflow make it easier to learn and develop on compared to UiPath or Power Automate, requiring less technical knowledge overall.

The AISense recorder in Automation Anywhere needs improvement in resilience and OCR capabilities, particularly in comparison to UiPath's superior OCR functionality. Furthermore, expanding the Automation Anywhere packages to include a wider range of desktop-based applications would enhance its utility.

Automation Anywhere needs to expand its reach across more industries by strengthening its sales team and increasing its market presence in India and globally. This broader approach will allow them to capture diverse sectors, increasing demand and creating more job opportunities within the company. This expansion is crucial, especially since the current client base utilizing Automation Anywhere remains limited.

I have been using Automation Anywhere for approximately five years.

Automation Anywhere is highly stable, and I rate its stability a ten out of ten.

Automation Anywhere allows for automation at scale, and I rate its scalability as a nine out of ten.

Automation Anywhere has good support features.

Positive

Before using Automation Anywhere, manual methods were used.

The initial setup was easy and took about a week. Two to three people were involved in the deployment.

The deployment was handled by the IT department which involved two to three people.

Automation Anywhere offers competitive and affordable pricing. However, a slight adjustment to align more closely with Power Automate's pricing structure could help them capture a larger share of the market.

I would rate the price of Automation Anywhere a six out of ten, with ten being the most expensive.

Other solutions evaluated include UiPath and Power Automate. UiPath provides better OCR and capture capabilities.

I would rate Automation Anywhere nine out of ten.

When I first became interested in the automation market, Automation Anywhere held a significant presence, especially during its expansion into India. While they continue to grow in the Indian market, they need to increase their market share compared to UiPath. From a developer's perspective, UiPath offers far more job opportunities. To be more competitive, Automation Anywhere should proactively expand its presence in industries like healthcare, telecom, and energy. This would lead to increased adoption of their product and create more job opportunities within the Automation Anywhere sector, ultimately benefiting the entire automation industry.

We have over 25 users of Automation Anywhere in our company.

The maintenance is done automatically by Automation Anywhere.

I would recommend using Automation Anywhere to others. It is a user-friendly tool, and developers can learn it quickly. Implementing automation often requires proof of concept, and Automation Anywhere is a viable option.

It can simply reduce the time taken for various tasks. People get tired of doing the same mundane and repetitive work. They also end up working beyond work hours. With a product like Automation Anywhere, you can develop automation that can work after office hours and assist you 24/7. It provides ease to a company.

When it comes to integration, Automation Anywhere and all other RPA tools majorly work through the user interface. I have used Automation Anywhere with some Microsoft products, cloud-based products, and desktop-based applications, so I have used it in all the fields. Unfortunately, I did not get a chance to roll it out to the whole organization. However, I have done RPA implementation for many organizations, and I have been working for more than eight years in this field. The basic structure of all the RPA tools is the same, so I know that this tool can be used in production for all types of applications, such as ERP applications like Oracle EBS or Fusion, Microsoft Excel, Microsoft PowerPoint, and other Microsoft tools, and, lastly, the desktop applications or terminals. I have done the training of Automation Anywhere. I am certified in Automation Anywhere, and I have experience working with all applications and tools using Automation Anywhere. The integration is very simple. One should only know which feature of Automation Anywhere is to be used to integrate with any of these applications. With the help of the training, one can automate any document or application process using Automation Anywhere.

For me, the best feature of Automation Anywhere is that it is totally cloud-based. We do not need to set up anything in VMs or other machines. It can directly work on the cloud. The orchestration and the control room are well-defined. For development, it provides drag-and-drop activities and automated workflow. In a nutshell, two things that are very helpful in Automation Anywhere are the control room and drag-and-drop activities.

If someone honestly and sincerely completes the basic training available on the portal of Automation Anywhere, one can be a good RPA developer, architect, or engineer. The training available on Automation Anywhere's portal is very helpful for getting someone started with it quickly. One can start using it within one week of dedicated learning.

A standardized improvement area for any RPA tool is making it more user-friendly. This can be done by allowing users to give instructions in their language. For example, one should be able to say in his or her language to automate the login page of the XYZ application. It should be able to create a flow based on the information or screenshots that the user provides. This is the next step that Automation Anywhere should be able to achieve. Based on the information given by a user in the dialog box, the tool should be smart enough to prepare a workflow that the user can simply play and test. It is more related to AI than RPA.

Its stability can also be better.

I started using it eight to nine years ago. 

I would rate it a seven out of ten for stability. Sometimes, things are not updated in real-time.

I know companies that are using Automation Anywhere in a global environment across different countries. It is a very good product in that aspect.

In our organization, there are 10 to 15 people working with Automation Anywhere. For maintenance, there are around three people, but they are also doing the development. There are weekly meetings to manage the bots and target applications.

I did not get a chance to work in the production environment, but for my personal grooming, I requested help a couple of times, and I got a good response from them.

Neutral

I have experience with other products such as UiPath, Blue Prism, and Power Automate.

Previously, Automation Anywhere was not very user-friendly in comparison to UiPath, but now, it is totally cloud-based. It has all the drag-and-drop features, and any nontechnical person can work with Automation Anywhere. However, at that time, this was not the case. We had a team from the fields of IT, accounting, and business consultants. We wanted a product that could be used by everyone instead of just a technical person. That was why we selected UiPath, whereas now, Automation Anywhere has improved a lot. It has all the features and functionalities of other RPA programs, and it is quite easy to use. At the time, Automation Anywhere required a bit of query writing, whereas UiPath was simply drag and drop. Now, Automation Anywhere is a good product, and it has all the features that other RPA products have.

Among all these three products, UiPath is the most stable and has the least number of bugs. Automation Anywhere is at the second number. It has the same functionalities and features as UiPath, and it can do all the things in the same way as UiPath. Automation Anywhere and UiPath are almost on the same page.

I am not sure about the cost of Automation Anywhere, but UiPath starts from $420 per month. I believe Automation Anywhere is more expensive than UiPath, so UiPath has an edge over Automation Anywhere.

Microsoft Power Automate has almost all the RPA features. It can automate semi-complex robots, but it is not suitable for more complex processes. However, its cost is not even a quarter of other products. It has a cost of $15 per month. It is the best tool. If a company wants to buy a product with the lowest cost, I would always recommend Microsoft Power Automate. As the head of automation, I handle the automation strategy. I do a comparative analysis of all the products. I also inform customers or vendors about what they can achieve from the RPA technology.

The deployment is straightforward. 

Process Automation takes from one week to six weeks depending upon the complexities of the process to be automated. In terms of maintenance, whenever the interface of any product or website changes, it is a nightmare for the developer. When you automate your tasks, there should be a maintenance activity at least every month so that no complaints come from the business users.

I first used it to do a PoC. I had to do a comparative analysis of the leading RPA products such as Automation Anywhere, Blue Prism, and UiPath. At that time, I decided to go with UiPath. UiPath was cost-effective compared to Blue Prism. Automation Anywhere was a bit lower in cost than UiPath, but UiPath was more user-friendly, so we decided to have UiPath in our organization.

We first explored the functionalities and features of the product instead of doing some kind of use cases. Later on, when we selected the product, we developed the use cases in different areas, such as in the area of master data management for the recording of transaction authorizations in the ERP system. We tested Blue Prism, Automation Anywhere, and UiPath. The use case was related to master data. At that time, in 2016 or 2017, Automation Anywhere was not that user-friendly in comparison to UiPath. Since then, I have seen a lot of improvement in Automation Anywhere. In some aspects, I feel it is far better than UiPath.

If you are starting with RPA without any prior knowledge, you should focus on the training available on Automation Anywhere's portal. Previously, UiPath's training material was the best, whereas now, Automation Anywhere's training material is the best. It is like spoon-feeding a baby. Anyone who is new in the field of RPA can easily learn from the Automation Anywhere website. It would take you a dedicated one week to learn Automation Anywhere.

I have not used the Automation Co-pilot feature. I believe that the future of any RPA or AI product is where a business user can give requirements in his words or language, such as English, Urdu, Punjabi, Hindi, German, or Norwegian, and the product is smart enough to develop the code for the user. The user can simply use that code. I see this feature in some of the RPA products, but they are not very good at it now. They can understand some of the things, but the output is not very good and impressive.

I would recommend other RPA solutions because of the stability part. It sometimes does not update itself in real time. Sometimes, there is also a factor of cost. I would then recommend Microsoft Power Automate.

Overall, I would rate Automation Anywhere a seven out of ten.