Automation Anywhere Reviews

We teach Automation Anywhere to people with refugee backgrounds. It is cutting-edge technology that requires no code which makes it easy to learn and earn. This has given them greater opportunities for job inclusion.

We also use Automation Anywhere in-house in collaboration with other corporations in our Social Impact office to create curriculum and scholarship programs for people with refugee backgrounds. We train them and we do projects where they can test automation delivery for Automation Anywhere's new features. They can learn quality assurance and delivery. This way they are well trained and can provide test automation services for other companies.

The reason we implement Automation Anywhere is two-sided. For refugees, it is about evolving their skills and digital career development. For corporations, they want to utilize automation with generative AI so they can do both automation and analytics at the same time which increases their productivity even for test automation. 

Automation Anywhere changes everything drastically. Testing software takes long hours, but with Automation Anywhere we can do it within seconds. With generative AI we can create test scenarios and test data more accurately. There are a lot of changes going on.

We get a lot of requests related to documents. We can use automation, OCR, and generative AI. OCR works like eyes where we scan documents and we can use the data with automation to let the AI read it. The AI functions as the brain. Many retail companies have import and export departments dealing with many papers. They can automate them using OCR, generative AI, and automation.

The most popular programming language is now English. It has expanded the digital population. Everyone can use generative AI with just natural languages and people can focus more on local technology to handle that AI. Automation Anywhere together with generative AI is great because it is easy to use and automate.

Automation Anywhere did a lot for us. Neeti Mehta who is one of the co-founders of Automation Anywhere believes in our purpose. Everyone deserves a second chance. The number of refugees on Earth is now one hundred million people. This means that every second another human is being forcibly displaced. These people need another chance. Automation Anywhere is used by corporations and governments. People are looking for a solution that works well with generative AI and Automation Anywhere is the best solution for that. Automation Anywhere accelerates the productivity of humanity and at the same time creates inclusive job opportunities for refugees.

Automation Anywhere is super easy to use for people who don't have technical skills. Our people with refugee backgrounds didn't have IT knowledge but now they have the talents to professionally provide automation technology for corporations. It is really easy to use.

We train our refugee talent professionally, so it takes about three months to learn. Professional coding training usually takes six months. The learning curve for Automation Anywhere is shorter for our people. Our members deliver projects to teach other employees in large companies. This doesn't take three months because we provide workshops to learn bot creation and they work together to create their first bot within two weeks. It is really easy.

We started using Automation Co-Pilot around two months ago and it has helped increase everyone's productivity.

I anticipate that Automation Co-Pilot will help save us and our customers time and money, not just because we can automate our tasks but also because we can do many analytics that we couldn't do without Automation Anywhere. It is about how to enable value-add work that we can't do without automation technology. It is not just about saving time but also about advanced analytics.

Automation Anywhere is one of the best companies for automation technology and we invest a lot in integration with other systems. We have many requests from other companies but Automation Anywhere goes well with most of the systems.

Automation Anywhere has saved us and other organizations who care about social impact a lot of time and money. As an estimation, Automation Anywhere is about 60 times faster than a human. The time spent goes from one hour down to one second when we use Automation Anywhere.

Automation Anywhere can improve process mining. Many people have started using generative AI. There are many types and many systems. People are reshaping their operational flows and with a process mining system, we can visualize what we are doing with generative AI and easily spot where automation can be used to improve productivity.

I have been using Automation Anywhere for three years.

I have used other automation products and find Automation Anywhere to be easier to learn and use. Other products are more low-code, whereas Automation Anywhere is no-code making it easier to learn and user-friendly. It is also cloud-based making it more portable and easier to integrate with many cloud systems.

The deployment is easy. We are not implementing huge ERPs, but rather automation technology so it is easier than traditional huge systems. It is more flexible and we can use it to automate any task we desire.

The time it takes to deploy depends on the tasks. When automating critical operations we need to be careful in the assessment but it should not take more than six months to complete. We can complete an easy deployment in two weeks. 

I am working on the democratization of DX. I teach refugees digital skills and then our members accelerate DX of society by teaching other people digital skills. Automation Anywhere is easy to learn. The metrics we focus on when evaluating products are the learning curve and how much the product is used in the market in different countries. Automation Anywhere is used in many countries and we can support many global corporations.

I would rate Automation Anywhere ten out of ten.

Our journey started with the migration initiative. We had to migrate some processes from our legacy RPA solutions. Next, we started expanding to finance and HR, including integration with other platforms like ServiceNow and Salesforce. There are multiple teams within Paramount, like CBS News, CBS Studios, and Paramount Plus, so we've worked with them to find opportunities to build automation. We've explored multiple use cases that deliver a solid ROI, with a focus on low-code and now-code solutions. 

We have hundreds of application systems at Paramount, including legacy platforms. The merger required us to consolidate many of these systems, so there were many opportunities to use automation. One challenge we faced was that this process required someone to integrate the systems manually. It involved a lot of repetitive, mundane tasks to bridge those gaps. Automation Anywhere helped us accomplish those tasks. 

The framework that previously existed was an on-prem solution. The transition to the cloud was a huge change. The second change was redesigning and refining existing processes. While we were undergoing migration, we talked to various customer groups and decided to revisit the processes and maybe remove some things that were unnecessary. We optimized processes and took the opportunity to revise what was on the existing legacy platforms.

There's a lot of buzz around generative AI, so we are considering that on an organizational level. At the same time, we are focusing on orchestrating end-to-end processes, not just the AI. We are having conversations with tech and business groups about solving enterprise-wide problems, and we can add AI into the mix when necessary. 

I think there are many opportunities to add AI to existing use cases like legal, corporate, finance, and AI. Hopefully, we will start bringing more AI use cases to production, but we are still in the review and proof of concept stage. Still, the leadership is interested, and they've done a lot of research on AI, and we have a separate InfoSec team that must review everything. The VMware team also must review the technology. All of these AI technologies must undergo a stringent vetting process. I'm not part of that, but we share ideas and try to understand what's happening. Data analysis is a critical part. We must ensure that our data doesn't go outside the model, but we're open to any opportunity to improve our solutions and test out what makes sense. We'll try that and see how the end users respond.

Before switching to the cloud version of Automation Anywhere, I worked with v10 and v10, so I appreciate the core functionality and the fact that it's a low-code solution. That is one of the key elements that differentiates Automation Anywhere from other platforms and one of the reasons we have been able to achieve success. 

It's accessible to business users with few technical skills. We've been able to add on to our current framework and build on our existing library of reusable components, allowing developers to build their automations quicker.

The time needed to learn Automation Anywhere has varied, depending on the user. We've taken on a large number of Cylance and Cisco developers. Some can pick it up quicker, but others take a little longer because of their prior project commitments. It's all over the place. It depends on how much time they can devote to learning the solution.

Many requested improvements are already on Automation Anywhere's roadmap, like a better governance model for AI systems. We also want to see more releases for autopilot/co-pilot from a generative AI perspective. We're expecting Automation Anywhere to release those in future updates, and as long as they maintain consistent improvement in their core functionality, I believe that will lead to success.

We have established connectivity with so many applications, so we build reusable components. We identify an application that business users might want to build, so we have a framework ready by the time they're ready to get onboarded and start developing. Automation Anywhere provides a seamless experience for utilizing those packages. They need to keep adding features so the solution doesn't stagnate. One example is email automation. There need to be multiple options for authentication available. 

Automation Anywhere could add more tools to track the processes and ROI, so we can get a better understanding of the cost savings and compliance. We heavily track those metrics and make them available to the leadership for review. 

I have used the cloud version of Automation Anywhere since 2021, but I worked on the previous versions before that in past roles as a consultant. 

Automation Anywhere is highly scalable. That's one of the most significant advantages. We usually build a process on a smaller scale and then extend the capabilities. The scaling is relatively seamless.

I rate Automation Anywhere support eight out of 10. We've had a great experience with tech support. They've helped us with significant challenges we've faced and worked with us on feature requests and bugs. We've had lots of collaborative discussions.

Positive

Automation Anywhere is easy to deploy. Some processes can be deployed in a week, while the more complex processes may take four to six weeks. We have release controls in place, so everything is streamlined. All the deployment testing is handled before the automations go live. 

Upgrading is simple because we're on the cloud platform. We don't need to upgrade anything. Maintenance takes place on the partner's side because the bot engine is installed and maintained there. We only need to install the latest packages to test the new features when they are released. That takes a little time. 

I rate Automation Anywhere eight out of 10. They have a lot of expertise with ERP solutions, and the core features are keeping pace with the market. Automation Anywhere is incorporating new components like generative AI and planning to release a new governance model, so there is constant innovation and the company is working to make things better for business users and developers. It's a competitive product that's easy to deploy and maintain. 

Our use cases are around finance processes and one business function that we have a lot of automation. We're an agriculture and supply chain company, so we also have a lot of processes that would deal more with order processing, order management, customer service, and those types of processes.

We also have a use case from a document processing standpoint. We have a use case where farmers in Asia, in the APAC region, would handwrite inventory of that particular product, send a photo of it, and then someone would manually take that information and put it into the system or put it into a spreadsheet. We've been able to automate that. It not only saves time, but the data is 85% to 90% accurate versus it used to be about 60% beforehand.

We're finding time savings as a benefit. One example would be a customer service rep might get a question about an order, usually through email. It can take a good three to seven business days to answer a customer's question about their order. When we automate it, it takes hours, if not minutes.

We also are building out a new model for our metrics. Our biggest challenge is because Cargill is an international traditional company, we work with many different regions that have to abide by certain local rules and regulations.

We don't have just one order management process at Cargill. We have over one hundred and trying to simplify those processes first before we automate it is our biggest challenge. 

We're in conversations with Automation Anywhere now about process discovery. We've just kicked off. We are installing a tool with process discovery that we still haven't figured out what the best practice for utilizing it with Automation Anywhere will be.

We have a federated model. We are a center of excellence. We own the platform, and we build out the governance framework. We also provide training and updated communications to all of the users.

The learning curve is small. It takes only about four hours to learn it, but hands-on experience is different. That's what takes a little bit longer. Some users sit within IT, and some of the users sit within the business. It's fairly easy to teach others to leverage it. They have to have an interest in learning it, but it's fairly easy. 

Overall, Automation Anywhere has helped us save time. But we're also looking at customer satisfaction. We track sustainability numbers, if that comes into place. So we have a lot of different metrics that we look at versus just time.

One of the reasons that we chose Automation Anywhere years ago was because of the security because we need to secure both our customer and our vendor data. 

We have a lot of confidential data that we work with every day. 

Automation Anywhere has an audit tracker feature. When you build a bot, it has a trail of how you went about developing that particular bot.

We integrate other tools within Automation Anywhere. Overall, it's fairly easy. We have about 265 bots in production today. We see bigger challenges on the business side if they change a template and then fail to tell us that we need to change the bot.

We leverage IQ BOT. We have another tool that we leverage as well for document processing called Intelligent Document Processing (IDP). 

I want to learn more about CoPilot and then the process discovery tool. 

We are part of the Pathfinder program. It's more of a program versus a tool, but we're working with people to learn how we can scale our whole program using Pathfinder.

We've been using Automation Anywhere for about five to six years and continue to scale about 50 bots per year.

I'm very comfortable with being able to scale, especially now that it's moving into the cloud.

We've had really good support with Automation Anywhere. 

We have weekly tech meetings with Automation Anywhere. I also have strategic meetings every week and quarterly strategy planning meetings. We have a really good support system.

Positive

UiPath was one of the competitors, and we did bring on UiPath specifically for the Chinese language. That program has not scaled as we expected so we really are an Automation Anywhere shop.

We're going through the 360 migration right now. The bots that we have in production are fairly complex. It hasn't been an easy migration. We're getting through it, and we have a lot of support to get through the migration. But it's really more of the complexity of our organization.

We wanted to put together a streamlined platform versus having puzzle pieces and taping them together using different vendors. 

I wanted us to be more streamlined so that we don't have glitches down the road with upgrades and version updates. That's one reason that I wanted to stay with Automation Anywhere. 

Overall, I would rate the solution a seven out of ten. The only reason I wouldn't rate it higher is because a COE Manager still not getting the full benefit from it and because the premium is a little bit expensive. We don't necessarily have the budget to bring on a full new feature. Also, the process discovery tool is taking a little bit longer to implement than I thought it would.  

I mainly use Automation Anywhere to automate operations, and our main use case is processing banking transactions that are captured at the banking front end in the retail office, and then automated in the back end.

What I appreciate the most about Automation Anywhere is the ease of use and the flexibility that we have, being able to create bots very fast. It is very easy and friendly to develop. That is the main aspect of it.

The benefits of Automation Anywhere to my company include significant time savings and reduction in workforce requirements. While I do not have a general number, in the main process, we are saving approximately five to six full-time employees that we would otherwise have to employ to do this specific task.

The main challenge I was looking to solve with Robotic Process Automation is that RPA has some limitations since the software we automate changes continuously. We are looking into AI to enable applications that automate it.

In the age of Generative AI, the biggest challenge for me and my company is the learning process. AI governance is going to be very important in my company as we are a highly regulated business. It is not very advanced in terms of AI regulation, although we have it in our minds.

I am currently in a project to use Document Automation in my process; we are currently developing it. It is not yet in production, however, that is our main project currently. It has not yet impacted my efficiency.

Automation Anywhere can be improved in terms of complex logic implementation. While the application is very easy to use, we find that programming complex business logic could be better integrated into the native tool.

I have been using Automation Anywhere for five years.

This is the first solution I am using.

The deployment was good.

I am happy with the pricing, the setup costs, and the licensing; I do not have any problems.

I considered other solutions as part of the process. I cannot specify which ones, however, it is part of the banking process to evaluate several tools before choosing one.

I have not used the autopilot capability of Automation Anywhere yet. Regarding the Automation Anywhere Center of Excellence or COE manager, we have a project to start using it, however, we are not currently using it for the purpose.

I would rate Automation Anywhere a nine out of ten.

It can simply reduce the time taken for various tasks. People get tired of doing the same mundane and repetitive work. They also end up working beyond work hours. With a product like Automation Anywhere, you can develop automation that can work after office hours and assist you 24/7. It provides ease to a company.

When it comes to integration, Automation Anywhere and all other RPA tools majorly work through the user interface. I have used Automation Anywhere with some Microsoft products, cloud-based products, and desktop-based applications, so I have used it in all the fields. Unfortunately, I did not get a chance to roll it out to the whole organization. However, I have done RPA implementation for many organizations, and I have been working for more than eight years in this field. The basic structure of all the RPA tools is the same, so I know that this tool can be used in production for all types of applications, such as ERP applications like Oracle EBS or Fusion, Microsoft Excel, Microsoft PowerPoint, and other Microsoft tools, and, lastly, the desktop applications or terminals. I have done the training of Automation Anywhere. I am certified in Automation Anywhere, and I have experience working with all applications and tools using Automation Anywhere. The integration is very simple. One should only know which feature of Automation Anywhere is to be used to integrate with any of these applications. With the help of the training, one can automate any document or application process using Automation Anywhere.

For me, the best feature of Automation Anywhere is that it is totally cloud-based. We do not need to set up anything in VMs or other machines. It can directly work on the cloud. The orchestration and the control room are well-defined. For development, it provides drag-and-drop activities and automated workflow. In a nutshell, two things that are very helpful in Automation Anywhere are the control room and drag-and-drop activities.

If someone honestly and sincerely completes the basic training available on the portal of Automation Anywhere, one can be a good RPA developer, architect, or engineer. The training available on Automation Anywhere's portal is very helpful for getting someone started with it quickly. One can start using it within one week of dedicated learning.

A standardized improvement area for any RPA tool is making it more user-friendly. This can be done by allowing users to give instructions in their language. For example, one should be able to say in his or her language to automate the login page of the XYZ application. It should be able to create a flow based on the information or screenshots that the user provides. This is the next step that Automation Anywhere should be able to achieve. Based on the information given by a user in the dialog box, the tool should be smart enough to prepare a workflow that the user can simply play and test. It is more related to AI than RPA.

Its stability can also be better.

I started using it eight to nine years ago. 

I would rate it a seven out of ten for stability. Sometimes, things are not updated in real-time.

I know companies that are using Automation Anywhere in a global environment across different countries. It is a very good product in that aspect.

In our organization, there are 10 to 15 people working with Automation Anywhere. For maintenance, there are around three people, but they are also doing the development. There are weekly meetings to manage the bots and target applications.

I did not get a chance to work in the production environment, but for my personal grooming, I requested help a couple of times, and I got a good response from them.

Neutral

I have experience with other products such as UiPath, Blue Prism, and Power Automate.

Previously, Automation Anywhere was not very user-friendly in comparison to UiPath, but now, it is totally cloud-based. It has all the drag-and-drop features, and any nontechnical person can work with Automation Anywhere. However, at that time, this was not the case. We had a team from the fields of IT, accounting, and business consultants. We wanted a product that could be used by everyone instead of just a technical person. That was why we selected UiPath, whereas now, Automation Anywhere has improved a lot. It has all the features and functionalities of other RPA programs, and it is quite easy to use. At the time, Automation Anywhere required a bit of query writing, whereas UiPath was simply drag and drop. Now, Automation Anywhere is a good product, and it has all the features that other RPA products have.

Among all these three products, UiPath is the most stable and has the least number of bugs. Automation Anywhere is at the second number. It has the same functionalities and features as UiPath, and it can do all the things in the same way as UiPath. Automation Anywhere and UiPath are almost on the same page.

I am not sure about the cost of Automation Anywhere, but UiPath starts from $420 per month. I believe Automation Anywhere is more expensive than UiPath, so UiPath has an edge over Automation Anywhere.

Microsoft Power Automate has almost all the RPA features. It can automate semi-complex robots, but it is not suitable for more complex processes. However, its cost is not even a quarter of other products. It has a cost of $15 per month. It is the best tool. If a company wants to buy a product with the lowest cost, I would always recommend Microsoft Power Automate. As the head of automation, I handle the automation strategy. I do a comparative analysis of all the products. I also inform customers or vendors about what they can achieve from the RPA technology.

The deployment is straightforward. 

Process Automation takes from one week to six weeks depending upon the complexities of the process to be automated. In terms of maintenance, whenever the interface of any product or website changes, it is a nightmare for the developer. When you automate your tasks, there should be a maintenance activity at least every month so that no complaints come from the business users.

I first used it to do a PoC. I had to do a comparative analysis of the leading RPA products such as Automation Anywhere, Blue Prism, and UiPath. At that time, I decided to go with UiPath. UiPath was cost-effective compared to Blue Prism. Automation Anywhere was a bit lower in cost than UiPath, but UiPath was more user-friendly, so we decided to have UiPath in our organization.

We first explored the functionalities and features of the product instead of doing some kind of use cases. Later on, when we selected the product, we developed the use cases in different areas, such as in the area of master data management for the recording of transaction authorizations in the ERP system. We tested Blue Prism, Automation Anywhere, and UiPath. The use case was related to master data. At that time, in 2016 or 2017, Automation Anywhere was not that user-friendly in comparison to UiPath. Since then, I have seen a lot of improvement in Automation Anywhere. In some aspects, I feel it is far better than UiPath.

If you are starting with RPA without any prior knowledge, you should focus on the training available on Automation Anywhere's portal. Previously, UiPath's training material was the best, whereas now, Automation Anywhere's training material is the best. It is like spoon-feeding a baby. Anyone who is new in the field of RPA can easily learn from the Automation Anywhere website. It would take you a dedicated one week to learn Automation Anywhere.

I have not used the Automation Co-pilot feature. I believe that the future of any RPA or AI product is where a business user can give requirements in his words or language, such as English, Urdu, Punjabi, Hindi, German, or Norwegian, and the product is smart enough to develop the code for the user. The user can simply use that code. I see this feature in some of the RPA products, but they are not very good at it now. They can understand some of the things, but the output is not very good and impressive.

I would recommend other RPA solutions because of the stability part. It sometimes does not update itself in real time. Sometimes, there is also a factor of cost. I would then recommend Microsoft Power Automate.

Overall, I would rate Automation Anywhere a seven out of ten.

When I started working with Automation Anywhere, I automated mutual fund statements. Later, I switched to a financial services company, so that involved a lot of monotonous rule-based work that we had to automate. Then, I started working for this oil and gas company. We focus on finance, procurement, IT, legal, and refining processes. 

I've seen business users doing this kind of repetitive work for 20 years, and they feel that there is a better use of their labor, so I wanted to automate things for them. For example, in the oil and gas industry, we need to extract information from purchase orders that we must pay out on invoices to various contractors. It's possible to improve efficiency by as much as 20 to 30 percent by automating those processes. We can do even better by asking the right questions to the business stakeholders. There's potential to automate and improve on things they've done manually in the past. 

We see opportunities to operationalize AI for HR use cases. For example, we need to gather documentation for work travel, including a visa if an employee plans to travel abroad. Instead of having an employee ask HR folks about the process, we can set up something with generative AI. AI would also be helpful in some finance use cases. We still need to do some PoCs for generative AI before moving forward. Our data science team is working with something similar, but I haven't used it yet, so we need to try some smaller PoCs before trying it at a larger scale. 

Automation Anywhere saves money. At my previous employer, we achieved $1.3 million in cost avoidance over two years. I expect to realize that much savings in my current role, but we are still in the enabling phase of our CoE. Next year, we'll complete large-scale automation. That's our goal.

UI and document automation are two features I like. Document automation is helpful because it simplifies extracting and putting data into different ERP systems. I have three or four use cases for document automation. I also like the recorder objects feature, which was called object learning in the previous version, and screen scraping. 

It's easier for business users to work with Automation Anywhere A360. My previous employer used Automation Anywhere version 11, which was sometimes a little difficult. A360 is much more interactive. We have several users in our organization who have a business background, so it takes some time with some of the use cases. A business user might take two months to build more challenging use cases, whereas a developer could do it in three or four weeks. Though it takes longer, we want them to learn and implement Automation Anywhere. 

Automation Anywhere is interactive, and my experience with my coworkers has been positive so far. I'm on the CoE team, and we've been working to enable various functions involving the HR, IT, finance, and refining teams. They are using it. On average, it takes a month or so to train them, build their use cases, and put them into production. 

The solution is currently integrated with PeopleSoft, ServiceNow, and SAP. The document integration gives us about 70-80 percent accuracy. We're mostly working on purchase orders, but I want to implement it for financial use cases, too. I'm trying to determine what the most efficient one is. 

When we need to upgrade the bot version for various applications like SAP, the compatibility issues could be easier to resolve. The financial team is using version 5 or 6, but the automation engineer recommends only version 6 because it is more compatible. I think Automation Anywhere could handle these compatibility issues better. 

I have used Automation Anywhere for nearly seven years now.

Automation Anywhere is scalable, but it depends on what you do during the design phase. You must consider the opportunities for scaling up while you're planning. It's easy to scale if done correctly. 

I rate Automation Anywhere support nine out of 10. It's excellent. We have premium support. Our account manager is very nice. If we raise an issue, it will be resolved the next day. 

Positive

We also have Power Automate, but we do not use it at the enterprise level. We only use Power Automate for two use cases. A different team uses Power Automate, but they are not associated with the CoE. They are only using it for personal automation. 

Deployment is easy, but the testing takes time. It also takes some effort to migrate the bots from version to version, like v11 to the cloud version of A360.   We learned it the hard way, but once we moved to A360, that took care of many of the infrastructure issues we faced with the on-prem version. It was mostly some technical challenges, not infrastructure-related changes. The cloud version is much better than the on-prem. 

Automation Anywhere requires maintenance, but how you develop the processes also matters. We try to implement best practices, like using wildcards instead of URL names. That's why we try to find ways to make API calls instead and get the data from there. We are currently doing a PoC that involves retrieving the data from third-party websites, and they told us that they could build an API that would make it easier to maintain. The APIs work better than redirects. 

I tried UiPath, but I didn't like it as much for our current use case. Automation Anywhere is a better fit, but I have used UiPath at three organizations as a contractor, consultant, and full-time employee. 

I rate Automation Anywhere 10 out of 10. 

Automation Anywhere is an RPA tool. The use case is the same for all automation tools. In my most recent project, I've used it for three-way invoice matching and sending it to the accounts for verifications. The process was a mixture of IQ bot, which is an OCR from Automation Anywhere, and then other RPA bots. 

I've used it in health care, where people apply for insurance applications to the insurance companies. 

I have implemented more than five hundred use cases as of now.

It's helped manage repetitive processes. If there's a repetitive process, that is our best use case, and we can pitch to the customer that we can make it shorter. Then we save them man hours and increase their efficiency and accuracy. 

For example, mostly in finance, when companies are preparing the salaries and have to prepare 1,500 payments for employees, sometimes they make mistakes, and they have to spend time on that. 

We can instead provide a fixed format for the robot that they have to follow every month, and it saves a lot of time, a lot of man hours. One of our customers here in the Middle East has saved around 10,000 man-hours for a telecom company with the help of 50 to 60 robots initially, and now the same company is using around 4,000 robots now. 

It helps save time on manual tasks. Compared to manual input, the results are much better, faster, and more accurate. For example, we have clients that can now easily process 10,000 invoices in one day. They have around 55 employees for that. We can augment the workload with a root, and if an employee wants to take a holiday or needs sick leave, other employees don't have to pick up the slack. Robots can input information into the system. 

The era of automation has changed. It's time for hyper-automation now. RPA is moving from just handling repetitive tasks to allowing for AI and offering automation plus conversational AI. It will help me. Soon I will be able to use it in WhatsApp, and all of the information can be entered, and you can initiate appointments, et cetera. RPA plus conversational AI plus AI-enabled OCR systems will be the future. 

There are a lot of great features, especially the IQ bot. It has very good accuracy on invoices. Previously, we were dependent on different software, and now, we can build in Automation Anywhere only.

It's easy to use for non-technical people. It's not rocket science. A business user might take a few weeks or a month to learn it, and then they will be quite capable of doing things themselves. A technical person may learn it in 15 days. Everything needs time; however, the learning curve is not so bad. A lot of things are available to help with learning. If someone spends one or two hours a day, they will pick it up. You can Google information or watch YouTube videos. There are hundreds of demos, materials, and more free of cost.

We do use CoPilot. We try to build a center of excellence with all customers, and we're giving them training around any bottlenecks they have.

The solution has helped us increase productivity. How much of an increase differs from customer to customer. Usually, it improves by 20% to 30%.

There's lots of integration possible. We've integrated with business tools like Oracle, SAP, and Salesforce. We can integrate easily into various workflows and APIs. We can access APIs with just a few clicks. We can also build out a UI-based integration.

It's helped us save time. Every customer saves a different amount of time, percentage-wise. Some can save hundreds of hours.  I've had a client save 30% of their time over the past few years thanks to automation. 

There is a dependency issue around the control room. If the control room is not working, the bots will not work. When that happens, we have to wait for the control room to go back up. Other tools in the market do not have this issue. If something is down, it means everything is down.

I've been using the solution for three years now. However, I've worked with automation in general for six years. 

The solution is stable. It's good software. It works well. 

The product scales well. 

Technical support is good; however, sometimes it takes a while to solve problems.

Positive

I previously was using UiPath. It's quite easy to use. They are both very similar solutions. 

I was mostly involved in the infrastructure, so I was not directly involved in the deployment. My understanding is that it is not difficult. However, when we upgraded it, we had challenges. 

There is some maintenance required. Normally, it works fine. Sometimes, there may be migrations or updates required. Only one or two people need to handle maintenance. We don't maintain bots. However, we just deploy them. Maintenance can be completed by the customer, and it might take five to six hours or one day at a maximum. 

Compared to Microsoft, the solution is expensive. However, compared to UiPath, it's fairly low - maybe 25% less. Generally, within the market, the price is average. It's competitive.

I'd rate the solution eight out of ten. 

We're a reseller. 

Some of our use cases for Automation Anywhere have been embedding automation into our AML process and Anti-money laundering process as well. Also using automation to navigate some of our legacy applications to extract information from the UI.

The challenge we're trying to solve with Automation Anywhere is extracting information from our legacy applications. We do not have exposed endpoints. We have to use Automation Anywhere to be able to navigate and extract information for customers and from data information as well.

The processes and tasks automated by Automation Anywhere are a little bit more detailed. What we've come to figure out is the processes previously were not documented correctly. And Automation Anywhere allows us to get more insight and documentation out of our processes.

One of the immediate opportunities we see to leverage AI within our processes and our operations is customer service. Leveraging the natural language models and human response to be able to generate customer-focused responses is something that we plan to leverage very soon.

Automation Anywhere has improved our organization by allowing our resources to focus on the task at hand that impact our customer, while we use Automation Anywhere to replace some of the redundant work that some of our users and internal team members are facing.

Our company approach to generative AI for Automation Anywhere is more in line with building the future, allowing us to enhance our processes without necessarily embedding our internal team members with redundant tasks, allowing them to focus on the actual deliverables of a business versus generating a response to email or reading email. Allowing them to be a more human-focused team member.

Looking into Automation Anywhere in terms of the relationship with AWS, we manage our servers locally for our VMs and are looking to migrate to AWS. The partnership with AWS will allow us to integrate some of our processes and allow access to some of our DVs. This will be a good improvement for us.

Automation Anywhere is easy to use for people who don't have experience because it is a no-code solution and is user-friendly in terms of being able to generate automation with a plethora of available tasks and variables.

One or two automation walkthroughs of the actual process are required to learn Automation Anywhere. It takes a short amount of time for a user to get acquainted with Automation Anywhere. There are some latencies with being able to expose certain things such as APIs or establish a certain connection, but building automation is short in terms of development.

We have a few tools that are integrated with Automation Anywhere. We use a lot of Microsoft tools. Azure AD is integrated directly with Automation Anywhere and allows us to expand our ability to automate processes. We also have some desktop applications and some proprietary software that we would like to integrate with Automation Anywhere.

Automation Anywhere is a robust platform that allows us to make multiple connections and scale horizontally across the actual environment to give us a more robust integration or automation that allows for downstream impact whether it is internal users or external users of our products. It allows us the ability to go horizontally fast with a lot of multiple integrations of products.

Automation Anywhere has helped us save time and costs, sometimes in the same automation as well as replacing some of the redundant tasks. Some of our users are giving us the ability to scale quicker without adding additional resources. That saves costs. We save hundreds of hours with some automation and two to three hours for others, but the cost impact of being able to do that with automation has saved a ton of costs as well. We have a lot of bots running daily, manipulating and removing the redundancies of those manual tasks. The resource costs saved equal hundreds of thousands of dollars.

The feature we found to be the most valuable is the documentation automation as it allows us to focus on the actual important piece of building automation instead of tracking some of the repugnant documentation that goes along with building automation. 

Automation Anywhere's network has room for improvement. Expanding its partnership with a few other vendors. The likelihood of including companies like AWS, Google, and things like that is the exact approach to what I think Automation Anywhere can improve on. It allows business users who participate and are clients of those vendors to a seamless process integration with Automation Anywhere. This allows for an ecosystem that supports a more robust development of automation because we get a broader use case amongst multiple users of the same product.

I have been using Automation Anywhere for four years.

Automation Anywhere allows us the ability to scale across multiple platforms and in different volumes. At a small scale, we don't have to readdress that automation or that bot to be able to scale if configured and built correctly. It is a very scalable approach that we can take in terms of the integration that we have access to. It allows for an open platform to be able to scale.

The technical support is user-friendly. They are responsive and normally respond within 24 hours. They provide us with updates so we are not left in the dark and keep us involved. They make sure to follow up with a call if anything is needed.

Positive

We did not use any automation beforehand but we have a partnership with Workato that allows us to leverage more API-driven automation as well. We utilize both due to the actual diversity of Automation Anywhere. It gives us the ability to navigate a UI, a more legacy application whereas Workato gives us the ability to connect APIs. We use both of them in the same automation platform.

It took us a month to deploy. We set up a few runners or virtual machines to be able to do that work with our IT team who configured some of the runners and made sure that we embedded applications that were gonna be useful and practical for the actual automation itself. We then walked through a few test automation and were able to deploy our first automation within a month.

Automation Anywhere pricing and licensing are competitive compared to the other automation vendors. Automation Anywhere gives us a platform to scale quickly without embedding a lot of costs on our end. It is reasonably priced.

We evaluated the landscape of automation and the partners and vendors that offer the service before we chose Automation Anywhere. My positive previous experience with Automation Anywhere helped make the decision a lot easier for us.

Automation Anywhere is easy to use. It is a simple platform to understand. A simple platform to roll out. We don't need a robust education in terms of automation. We can train internally. We can expose other POs or PMs to the actual application and they will be able to give us additional insights of automation that we can improve.

The con is the resources assignment outside of our internal team members. Finding resources who have good experience variant with Automation Anywhere in the States may be a con for us.  

I would rate Automation Anywhere nine out of ten. From what I have seen, they are headed in the right direction to get a ten.

We do not currently use Automation Co-Pilot, but we are excited to start using it. We are going to have a session about using Co-Pilot with our internal teams.

Upgrading Automation Anywhere is simple in terms of the control room to be able to do an upgrade or speak to our account executive to get additional licenses or products added to our instance.

Maintenance depends on how we build the automation. We keep in mind the actual process of being able to manage automation as we build it, which will ultimately save us a call for maintenance at the end. Being able to enable notification error handling within the automation helps reduce the actual maintenance requirements for automation.

Not many people are involved in the maintenance of our automation because we embed some of the process owners into the process so they are aware if a bot was to fail. Then we give them corrective actions in terms of exception handling to be able to oversee that bot as well as to reinitiate a bot or add additional variables into the bot to allow the success of that bot. A minimal amount of people are required for bot maintenance.

I am working with an integrated resort. It is a hotel with a casino in Singapore. There are about 130 manual processes that we have automated touching the front office, call center, back of the house, finance, facilities, and casino areas as well. We have automated scheduling and workforce planning. 

My business is divided into what we call gaming and non-gaming space. It is an integrated resort. We started out by automating use cases from the non-gaming area. In the third year, we started venturing out a little bit into the gaming area. We did not go into the heavy gaming areas such as on the casino floor. We went for support processes at the back of the house, which included scheduling and things like that. We are also doing reporting. 

Most of what we have is for attended and unattended bots. We have just started to use Co-Pilot or what used to be known as AARI. It is something new for us, and we have only one process using that. It is a pilot project. It is something new that we started now in our fifth year.

Automation Anywhere has helped our organization increase its automation consumption. It has helped the business address some of the pain points. It has helped the business understand that there are other ways of doing things and getting out of the manual processing. We come from a heavily people-oriented industry. We are into hospitality where you need the human touch for our business. We are not a bank. We are not a financial institution. The mindset change that I have seen with my business stakeholders because of the automations that we are doing for them is a plus. It is a game changer. In our first year of doing this, we started out very small. I had a team of myself and one developer, and now, in our fifth year, we have over 130 bots touching over 40 business units. I now have a team of four people, so we have grown. We now have a culture or ecosystem where the business stakeholders know that if they are still doing something heavily manual and highly repetitive, and it is not adding any real value to the time of the team member, there is a team within the organization that they can approach. This team will help with whatever pain point they have or take that task out of their day-to-day work so that they can concentrate on higher-value activities. This whole mindset or this whole culture or ecosystem is now there in the company. Automation Anywhere has helped elevate the consciousness of the organization by realizing that there is an automation world out there, and we can bring solutions to the table for their problems and use cases.

When it comes to integration, we have been lucky so far. We use many applications. The processes that we have automated touch 30 to 40 applications that we have in-house. It is seamless. It is fine, but some of the third-party applications that we are trying to integrate with are not necessarily very automation-friendly. The objects of those third-party applications are always changing, and therefore, we constantly have to rescript, but that is not necessarily Automation Anywhere's problem. That is just the nature of the other third-party applications that may not necessarily want you to be automating or layering on top of their systems and get behind their applications. I have been lucky so far. We have not had to go back to a business and say that we cannot automate their process because Automation Anywhere cannot integrate with a particular application. I have not had that experience as of now.

The learning curve of Automation Anywhere for my own team was pretty good. If you are a full-on developer, it is one of the easier tools to learn in the market. It is pretty good as long as this is something that you are using regularly. If you are a dedicated person doing the development and working with the tool, it is very easy to use. As far as my developers are concerned, it is very easy. We are able to turn around projects or use cases in three to four weeks. For even complex ones, there is a fairly good turnaround time in terms of delivering to our stakeholders. We do not train nontechnical people on its use. Businesses only receive automation from us, so they are not trained on it. If they are going to be trained on it, it is only on how to run their bots, and that is a part of our production development checklist or lifecycle that we give them. It just takes a day or two because we only teach them how to run their bots. It is delivered to them. We do all the installation on their machines. We set up their machines, and then we teach them how to run the bots.

When we first engaged with them, we thought that we could easily go into what we refer to as a citizen developer type of framework, but that did not go too well. We rely heavily on the CoE team, which is my team, to do automation. We have a build and support model for our business users. Business users are only taught how to run their bots. We do not teach our business users how to build a bot. We tried that and did some training with some key business stakeholders. It was a three-day training, but it did not prove to be too successful. After the training, they go back to their business units, and if it is not the core or what they do on a day-to-day basis, it is very hard to sustain, so the main building and the heavy lifting came back to the CoE team. Our team delivers to business units. From that perspective, I would rate Automation Anywhere a three out of five. Business users cannot just go ahead and build their own bots without really learning and understanding the tool.

The whole suite of RPA modules that they have is very good. They have three environments in which you can do your automation. You have development, staging, and production environments. These are run by licenses as well, which is very good. There are a lot of ways of automating processes with this application. I am not a developer. I run the RPA CoE team. I have a team that does the actual development, so I cannot speak of features per se, but the whole RPA module that they have is one of the best in class.

It is easy to use. When you need to make changes to your automation, it is quite quick. You do not need to go through the whole script. You can do it in modules or subtasks.

There are several things. They can improve their billing. I have had issues with their billing.

Their license model needs to be improved. The biggest issue for me is that the license is tied to a person, and it is not something that I can pass if I want to use it for the first five hours and pass it on to you for the next five hours and so on. When we automate, the license is tied to me, and if you or somebody else needs to use that license, as a COE administrator, I need to transfer the license from person A to person B. This is something that I have always told them that should not be this way because you want to utilize your licenses effectively. You want to ensure that your utilization of licenses is maximized throughout the organization because you are paying on a per-license basis. If it is tied to a person or to an AD account, how can you pass on that license to others to use if they are from other departments? If there is one big thing that they could change in terms of the subscription model for a license, it would be that it should be concurrent and not tied to a user.

In terms of the product, they can improve the upgrades. They are in A360, which is the cloud version. They went from version 11 to A360, and there are new updates and features all the time. Sometimes, these upgrades break other things that were working previously. We have found out that there are some bugs that are going on with the updates. Because they are on the cloud now, they do every quarter some kind of upgrade or patch.

I have been using Automation Anywhere for the past five years. We started out in 2018. I was scouting around the market for an RPA vendor. I am based in Singapore, and after doing a study of top vendors at that time, I decided to go with Automation Anywhere. We are now in our fifth year of engagement with them.

Automation Anywhere is very good at providing automation at scale. We have about 130 bots. They absolutely have the ability to scale for me. Their platform is geared towards that. It is all license-driven, and it is quite easy to scale using this tool. The infrastructure is dependent on us as a company, and making sure that our environment is ready for all the builds that we need to do, the development that we need to do, and the rollouts that we need to do, so there is a handshake between the company and the tool. It is not very complicated once you get the rhythm and once you get your governance going. It is quite good.

I contacted their technical support when some of the functionality broke because of an upgrade or the functionality did not seem correct. In some of those cases, as a client, we were the ones who told them about an issue or a bug in a particular feature. We appreciate that they came back and said that it is correct, they are aware of it, and it is going to be fixed in the next release. We have had a couple of those kinds of instances.

I would rate their support a seven out of ten because we had issues with them in terms of response and in terms of trying to get to the root cause of a problem. We had just migrated to A360. We were on version 11, and we had to switch over because it was going to be end-of-life or end-of-support. They were pushing all their clients to move to A360. In the beginning, my team had to tell their team that these are some of the issues that their A360 tool has and these are some of the bugs. They were a bit slow to react and get to a resolution or root cause.

Also, in the beginning, we were communicating with so many people. There was no continuity in terms of the person handling the ticket. They might have been changing shifts, but when you leave clients to repeat themselves to a new set of people they are talking to overseas, it gets a little bit annoying. I did highlight this point to their management team, and ever since I did that, their support team started handling the account a little bit better, but that is the reason why I am giving them a seven out of ten.

Neutral

We were not using any other solution previously. It was our first foray into robotic space. We have been with Automation Anywhere ever since.

Our setup is hybrid. Our control rooms are on the cloud. We are on A360, so our control rooms are on the cloud, but our bots runners are on-premises.

I was involved in its deployment. When we did this at the initial stage in 2018, it was pretty straightforward. They provided great support. We started out by doing eight processes as a pilot. 

Their team provided the developers because I had no developers on my end at that time. Their team did it remotely. They were probably doing it from India. They gave us the requirements. They educated us on what was needed and how we needed to set it up so that they could connect to whatever systems they needed for the eight processes or use cases that I had chosen. They did deliver all those processes within two weeks, so it was pretty straightforward.

Their professional services team was top-grade. They knew what they were talking about, and the people that they gave me in Singapore at that time were very good.

In terms of maintenance, it does not require any maintenance from my end. They do a quarterly patch of it. They announce that they are doing a patch, and it gets done. There is no maintenance on my end for the tool. What I need to maintain are the bots that we have built for the business. That is where the maintenance is, but that is more on our end. That is mostly because the bots break because of the change in third-party applications. 

They had about two or three developers doing the work remotely. There was a salesperson who was based in Singapore, and then they had sent two people from India to come over to Singapore to handle the account in terms of education. We had a program manager as well as a solution architect.

Five years ago, we looked at UiPath, Blue Prism, Automation Anywhere, and WorkFusion. We did the scoping in terms of SWOT analysis, and we found Automation Anywhere to be a better partner to work with and a more stable one in 2018. 

To those evaluating Automation Anywhere, I would say that make sure they give you somebody who really knows the tool and they explain the RDLC and the delivery method to you clearly in terms of what you need to set up within your company before you engage. You need to ask the questions because it sounds simple, but it is not that simple, so you need to ask what are the things that you need to have in place in your own organization so that it is a successful rollout.

I was sold on the idea that it is an easy tool to use. Anybody can do it. They do not need to be full-stack developers. Our regular team members can pick it up, but as I got into it, I realized that is not true. Not everybody can do this. You need to have a developer mindset. You need to know how to code. It is not something that anyone can do. That was one thing that I had to learn the hard way. I realized that this model is not going to work for my company, so you need to ask questions. Understand the tool, and make them do a deeper demo in terms of how to build a bot or a complicated process. Do not go with a simple and easy process. If it is of medium complexity, find out how a regular person would do that. Ask them, for instance, what would you need to get this going. Understand the tool and spend more time with the tool before committing.

To someone who wants to use an API integration instead of a robotic process automation (RPA) solution, I would say that if you are doing it through API calls, it is a better way to go. It is more stable because you are doing it from the backend. You are getting connections there rather than using RPA from a front-end perspective.

Overall, I would rate Automation Anywhere an eight out of ten.

We primarily automate tasks in the financial area, including invoice processing. We can automate audits and do onboarding and offboarding as well, among other tasks. 

Automation Anywhere is simplifying processes. It is helping us create better customer experiences. 

The Co-Pilot feature is one of the features we really like. It's helped accelerate automation adoption more broadly across our organization. There are a lot of use cases for it. Co-Pilot has helped us increase productivity. Automation Anywhere in general makes tasks faster. We can do jobs in a couple of minutes versus hours or days.

We can do automation for some complex issues.

Before the processes were automated, there were a lot of gaps and places where human error could occur. Processes that took days and days of time are streamlined and reduced significantly.

Even for users who don't have technical knowledge, there are drag-and-drop features that help them create automation. They don't need to be technical. 

It's helped us free up staff time to work on other tasks. All of the people who were initially part of the job processes can be moved off to other things. The automation handles the tasks. 

We have other tools integrated into Automation Anywhere, including Microsft Programs. 

The integration of automation into workflows and business applications has been good. It's been easy to adopt.

It's positively affected our business. We've been able to apply it to broader jobs and save time. It's enhanced user and customer experiences and ensures we have on-time interactions with customers. 

We've been able to save on time and cost. We've witnessed a lot of savings. We're able to spend a few minutes on tasks instead of hours or days. 

It can provide automation at scale. We've been able to develop programs that engage teams effectively.

We can go online and learn about what we learn about Automation Anywhere. There is AI training on the roadmap, and we're excited to see how much AI will enhance the solution in the future. 

We'd like to see more AI features.

10 years 

Technical support was okay. They have been able to supply patches to us for issues. 

Positive

We did not previously use a different solution.

The setup process was easy. We were able to leverage some time savings during the deployment. We didn't have too much downtime.

We initially began the deployment with a reseller. 

The pricing and licensing are reasonable. We were able to get what we needed. The vendor understand what we wanted and offered certain pricing based on what we wanted. As we scale up, the pricing will change according to how we use it. 

We did evaluate other options and decided not to move forward. 

I'd rate the solution at nine out of ten.