Visual refiners and document preview.
Refiners help to easily narrow down results based on metadata applied to content. Previews allow users to take action from search results without opening the document.
What is most valuable?
How has it helped my organization?
Refiners help to easily narrow down results based on metadata applied to content. The preview feature helps users to take action from the search results page without opening the documents. Users can search for information within result preview and that saves a lot of time as compared to downloading documents and then going through them to find information. They can also add pages from result preview to a workspace for use in the future, or to create a presentation from multiple pages in workspace.
What needs improvement?
The preview feature made the results page take too long to load. It also took a long time to generate document previews. Randomly, it would show “cannot load preview”. I do not know the reason, but that happened a lot and we had to turn this feature off.
Preview load time could be reduced. We saw that it takes forever to load a document preview, and at times, after waiting, it just gave a ‘cannot load preview error’.
What do I think about the stability of the solution?
Randomly the document preview would give a “cannot load preview” message.
What do I think about the scalability of the solution?
We have not had scalability issues.
How are customer service and technical support?
I cannot comment as a business user. IT had a direct line of contact with BAI support team.
Which solution did I use previously and why did I switch?
We did not use a different solution previously.
Which other solutions did I evaluate?
I cannot comment as I joined the firm after the purchase decision.
