BambooHR Reviews

We use this solution for employee management.

The performance goals and personal features of every employee with the dashboard is most valuable. 

It would be useful to have the possibility to assign a task to the different users within the software. 

We have used BambooHR for two years. 

The customer service for this solution is good. I would rate them a five out of five. 

I would rate this solution an eight out of ten. 

We use BambooHR for announcements, tracking annual and sick leave and to view the calendar of the whole office.

This solution has helped our HR team keep track of everybody's annual leave. The calendar makes scheduling around team members leave a lot easier. 

I like the fact that the annual days are calculated automatically and that if annual leave is taken in the future, those days are put on hold. You always know how many days of annual leave are you left with and how many are on hold. Applying for leave is easy to do using BambooHR. 

BambooHR could be improved by managing leave in a way that transfers remaining days at the end of the annual year to the following year. Leave days at the end of a year are currently calculated manually by our HR team which is time consuming. 

We have used BambooHR for seven months. 

This is a stable solution. 

This is a scalable solution. We currently have 100 users on BambooHR across our compliance, billing, operations and sales departments. 

No, we previously used pen and paper for requesting annual leave. 

I would rate this solution a ten out of ten. 

Customers use BambooHR for leave management, onboarding, offboarding, performance management, and employee profiles. They also use it for benefits management, application management, and HR reporting. They have also just added limited time tracking and payroll to this solution.

Leave management is the most valuable as they all started with leave management and then progressed to performance management. Of course, employee profiles are central to everything.

It is also very easy to use. Customers get on board with it very quickly. One of the selling points for BambooHR is that they have a very wide partner network. There are lots of other partners that have integrations with BambooHR. They have an open API. This is one of the things that is driving its growth because lots of people and companies are literally just building integrations of BambooHR to ride the wave. If you have an integration with BambooHR, you get sales. People are more likely to choose your product because they've already chosen BambooHR. That's how it is happening.

It is a cloud deployment, so there is only one version. They do the updates every month, and because of this, you are encouraged to send them feedback all the time. You never know. Your feature may be included in the next release.

It would be good to include more options for approvals and workflows.

They are deliberately not the most sophisticated version of anything that they do, but it is like 80/20. They hit the vast majority of all the needs, but I have started to run up against the limits of their functionality. It has forced me to start paying attention to the marketplace or sending feedback to BambooHR. Clients are still happy though.

Timesheets is a new area in which they're slowly expanding. It is currently very limited, but it meets the needs of standard nine-to-five salary employees who just want to be able to key in their time, have it approved, and then pushed off to payroll. It does not have any of the bells and whistles that an hourly employee or hourly worker might need. That is one area that is currently limited, but they have integrations with some of the best companies that do that.

I have been using BambooHR for two years. I recommend this solution to the clients, and they purchase it. I then work with them in installing, configuring, and supporting it.

It is very stable.

I don't have very large clients, all of the clients that I'm aware of are up to 1,000 employees. 

They are very friendly and knowledgeable. They are growing really fast, so there are always new people coming on board. Because I have had to call in for different types of support once or twice, I have run into somebody who was new. Because they are new, you just have to bring them up to speed a little bit. We had fun. We got things solved and done. They are almost perfect. I would rate them a nine out of ten.

The initial setup is extremely straightforward. After you create a trial and it validates your trial name, your account is pretty much set up instantly. That's the full deployment done instantly. 

Once you actually decide to go live with the product, they would have an implementation project manager who will simply walk you through the process of uploading your data by using Excel spreadsheets, typically within two or three weeks. It is not two to three weeks of configuration time. It is two to three weeks of the company figuring out their own data. Once a company figures out its own data and policies, you literally can configure it over the phone. The hardest part of the implementation is the company figuring out all its own data and policies and the implications. It is not the software. The software part is fairly straightforward.

The first thing I would say is to go for it, but just give them a call because they are very clear on what are the things that they do and the things that they don't do. I would definitely say give them a call and interact with them and just use the system. You'll quickly see if it fits your requirements or not. Obviously, there is a slice of the market that it won't fit. I would say just try it because it is so user friendly that you will know quickly whether it is a good match for you or not.

I would rate BambooHR a nine out of ten. It is fantastic. Customers love it.

Honestly, all of the features are valuable to me. When I came on board with Goodwill, we were using spreadsheets and paper files. At this point, with all new hires, I am able to keep their files electronically and get the information I need at a moment’s notice. The end goal will to eliminate all paper files within the next year or two and be all electronic.

This product has made my job easier in that I am able to be more effective when it comes to making critical decisions with staffing, promotes, etc.

I would like to see BambooHR allow for more than 10 jobs to be posted. I am sure large agencies have a need to fill more than just 10 jobs at a time. I would also like to see the system allow for more than three signatures on documents. Some of my documents I need five signatures.

I have used this product for six months.

I did not encounter any stability issues.

I did not encounter any scalability issues.

Technical support is 10+!! They are outstanding!

Initial setup was straightforward. In fact, I was having my supervisors log into the system and become familiar with it before we fully launched it.

You cannot beat the price for this product. We shopped around and BambooHR is the cheapest around and they have far better customer service than the rest.

We looked at UltiPro and ADP.

Reach out to other organizations who are similar to you, and ask all the questions you have. That will let you know if this product is the right fit for you.

• We can easily store all the information about an employee in one place
• It is easy to change and update it.
• I briefly used a different system, and it was impossibly difficult to change a simple piece of information such as who someone reports to.
• I find the ATS very useful.
• I like that I can create my own tables and tabs (although would be nice if I could do these myself rather than asking BambooHR to do it for me).

We have become much more thorough about keeping documents and paperwork properly, and ensuring we have the correct documents for everyone. It has also allowed us to report on things easily, e.g., sickness records and keeping a track of holiday.

• The time off area is still rather clunky. It is not as intuitive as other sections.
• People generally need to be shown how to use it. I don’t have the flexibility to handle sickness in different ways, and the number it shows for annual leave available does not show what people expect.
• I can’t do a point-in-time report. For example, "How many active employees were there on 1, Jan, 2017?"
• If I enter something with a date in the future, e.g., a pay raise, it makes it seem as if that is the current status quo. If I do a report of current pay, it will give me the number I entered with the latest date, even if the date of that is in the future.
• I’d like to be able to build my own tables and tick boxes (e.g., an easy way to check how many people have a signed contract).
• I am in the UK, but their support team works US hours.

I have used BambooHR for about three years, across two companies.

We had stability issues once or twice. The most significant issue was when there was an outage for a few hours and there was no out-of-hours support available. It was very frustrating, as I had no backup for all this data.

We haven’t had scalability issues, but I don’t think I would necessarily use it if I had many hundreds of employees. I feel like I have a fairly manual hold over it.

It is a very friendly personal service and they are responsive within a day. The fact that they are in a different time zone on the opposite side of the world isn’t great.

At my previous company, we had no previous solution. At the current company they had Cezanne HR, which was impossible to understand.

I frequently spent 40-60 minutes on the phone to their helpdesk just to sort out what happens when someone leaves and I need to change the reporting structure.

In BambooHR, this takes minutes.

The setup was easy, although it took a while to get all the links for uploading data.

Also, it was irritating as the date format was USA, so I had to reformat ours to fit in with theirs. Even though it displays the date in UK format for me, I had to upload it in USA format.

It does not recognize London as a county, however many times I ask them. I have to put in “City of London” as the county, which is not what people call it here.

Nothing in particular. Seems fine to me.

I looked at People HR. I also looked briefly at some others, e.g., Fairsail and one other, but the price was out of our league.

If you can talk to someone else about how they use it, you’ll get a good idea of the flexibility and what you can control.

The time-off tracking tool has made vacation policies simple. It made it easy for employees to request time-off as well as see what they have used and what is remaining. The downside is that approvers have to be on top of things. Otherwise, things can get messy.

• Time-off tracking tool
• Central place for company files like a handbook of benefits guide

• Benefits enrolment and tracking. There are more robust versions, if you want to buy an add-on.
• There isn't a way to give everyone access at the same time when launching. For groups where they have over 50 employees, turning on access for each person became a tedious task.

I have used it for over a year.

I did not encounter any deployment issues.

I did not encounter any issues with stability that I can recall.

There can be stability issues. It is not a good system for more than 100 employees.

You can really only contact technical support via email. The turnaround time is 24-48 hours. I would say the service is OK. The problems get solved, but just not very fast.

We used HRConnection, but their system was not as user-friendly.

If you don't want to pay for someone to build it for you and you were doing it yourself, the setup was pretty complex. I had to teach myself the system. Even when I was helping people build, there are extensive Excel spreadsheets that need to be filled out which customers didn’t like doing. However, the information has to come from somewhere.

The solution is not too pricey, but with add-ons and having BambooHR do the work for you, it can get expensive.

It will be easier and save you time if you have BambooHR. Go for it. If you want to do it on your own, it can be done. There are a lot of resources in their help center.

Email alerts have been incredibly helpful within the HR organization. We've been able to keep track of our employees’ assets (laptops and other items) using Asset Registration. I also appreciate how professional and organized it is to have a welcome email and onboarding list sent to all new staff giving clear instructions for when they start with us. We use BambooHR to store our HR files and it's incredibly helpful having all HR information in one place as a quick reference tool. There is a great variety of customization available; as an international company I really appreciate that I can adjust lists (onboarding and public holidays for example) to be unique for each country/office in question.

Our company has many employees who have temporary contracts and/or work permits. It's made my life much easier having BambooHR email alerts set up to ensure I schedule renewals before the necessary deadlines. We also use email alerts so that we know when probation periods are about to expire and as a heads up for upcoming birthdays and anniversaries. Keeping track of vacation and sick days is now a lot easier, as well as calculating vacation balances in the future. Giving staff the self-service option has really helped our staff take ownership of their leave balances.

As an international company, there are several administrators in different countries making changes to the system and there is no way of knowing who has made a change, which can be frustrating. It would be nice if administrators could access a log to see who has done what and when.

I have used BambooHR for 9 months.

I am unable to comment on the deployment side.

I can’t think of any stability issues.

I can’t think of any scalability issues.

I rate customer support very, very high. This has been one of the stand-out aspects of using BambooHR. My company is based in Europe and BambooHR Customer Service is in America, so I got used to getting responses to my queries overnight (my time), however the answers were always within the same day and as helpful and friendly as possible.

Definitely put BambooHR in your considerations list. It is perfect for small to medium sized companies and very customizable.

Reports are the most valuable feature.

It made the HR department more flexible. We can track employee records and trace the reports.

We recommend to have your own payroll integration as per GCC norms.

I have used BambooHR for five years.

We have not had stability issues.

We have not had scalability issues.

Technical support is very good.

This was a part of pilot program and, afterward, we decided to use this.

Setup is more or less straightforward. It depends on the company requirements.

We did look at alternative solutions.

This is recommended for small and medium size business. The most important part is the preliminary study of requirements based on which the system is implemented.

Customizability: We can create custom tables, drop down lists, and store any information we want that is in text or number format and export it to Excel. This is extremely useful to an organization that is in high growth mode, as anything we want to track related to employees can be customized.

Not all large products can accommodate this level of flexibility. The permissions are also incredibly customizable. This means we can give very specific access to each employee depending on what they need to view.

It has given our operations team immense value. The departments most impacted are HR, finance, and IT.

All of the employee information is centralized in one space and can be accessed whenever we want it. Team members can create custom reports for any data they want to extract and run those reports when they need to.

There is no more confusion around what information finance has versus what information HR has. It is streamlined and centralized and this saves the organization in efficiency in a huge way.

There is no human capital/workforce planning capabilities at this time. You can keep all of your current employee information, as well as all of your terminated employees.

However, where we really need the product to improve is on planning. We would love to put our upcoming open heads into the plan for the entire fiscal year. We do this to improve our budget planning, as well as also including some forecasted turnover. This type of planning helps us organize our resources and be better prepared as a strategic HR department.

We have used this solution for four years.

Never. It's always available and the mobile app is handy.

Yes, there have been scalability issues. If anything, this is what we are facing now. Some areas are great for scaling, but others, like workforce planning and more advanced reporting, are not available at this time.

When we reach more than 750 employees, we might need to look at an alternative solution unless BambooHR improves.

I would give technical support a rating of 10/10. They have great phone and email service. They also have an extensive support database with videos and articles.

You pay per active employee per month. The cost is very straightforward.

It's very easy and straightforward. The technical support is great and you will have a very stress-free implementation. If you are switching from another product, then I cannot speak about the implementation.

For sure, onboarding, offboarding, time off and benefits are the most valuable features.

BambooHR has streamlined our new hire process by setting deadlines for the new hire and the hiring manager. The new hire gets introduced to the whole staff be for they start!

I would like to see some improvements with custom reports and Signature templates. I would like to have more options for the custom reports. I am finding I have to export and filter things out I don’t need. I would also like to be able to put a date range on my custom reports.

I have been using BambooHR since August 2016.

I have not encountered any stability issues.

I have not encountered any scalability issues.

Amazing turnaround time. I really like that I can search for the answer first and most of the time I find my answer. But incase I don’t, I like that I have the option to email as well.

We didn’t have a previous solution. Since joining my new company, I knew there was an easier way to have all our HR information in one place and paperless. Using BambooHR has stopped me from nagging my managers for what is missing when we hire a new employee.

Setup is very straightforward. I was able to easily upload the information needed for implementation.

The pricing is very reasonable. Just think of the money you are saving down sizing your HR department to one employee to manage BambooHR.

We did look into Krono, but it wasn’t a fit for what we wanted.

Take that next step now. Not only are you going paperless, but you are streamlining your HR department.