BambooHR Reviews

We use BambooHR for HR purposes. For example, reporting and headcount. We have many divisions in the company, it's easier for us to create the headcounts, and do reporting, announcements, files, and emails that we send on a group level to the employees. sorry, the employees we have access to see. Additionally, it is used for the time off balance and the performance.

In the BambooHR performance management annual evaluations we have some limits to the questions. We can only add four extra questions, and they already have three basic questions, this is not easy for us. We would like to have more flexibility with the questions.

In a future release, the time tracking for the employees could improve. In order to set the time tracking, we need to add the compensation and all the personal information of the employees. If we could use the time tracking without the compensation, that would be great.

I have been using BambooHR for approximately two years.

A couple of times during the year they do updates and at that time we cannot update the system. The stability has been fine.

The scalability of BambooHR is good.

The support from BambooHR was very good. They helped us with specific questions we had and with any material we needed. They helped a lot.

We previously used People HR, but it was not user-friendly, very slow, and we had a lot of issues. We read fairly good reviews about BambooHR. It's a very good program and user-friendly. We reviewed that, we had a testing account for a while, and then we proceeded with the setup and so on.

The BambooHR team helped us with the setup.

We pay a monthly subscription to use the solution. The subscript model is based on how many employees we have active.

I'm really happy with BambooHR. However, depending on the needs of the organization, they need to make sure to contact the BambooHR people to discuss their support and make sure that BambooHR covers all their needs.

I rate BambooHR an eight out of ten.

We use this solution for employee management.

The performance goals and personal features of every employee with the dashboard is most valuable. 

It would be useful to have the possibility to assign a task to the different users within the software. 

We have used BambooHR for two years. 

The customer service for this solution is good. I would rate them a five out of five. 

I would rate this solution an eight out of ten. 

• We can easily store all the information about an employee in one place
• It is easy to change and update it.
• I briefly used a different system, and it was impossibly difficult to change a simple piece of information such as who someone reports to.
• I find the ATS very useful.
• I like that I can create my own tables and tabs (although would be nice if I could do these myself rather than asking BambooHR to do it for me).

We have become much more thorough about keeping documents and paperwork properly, and ensuring we have the correct documents for everyone. It has also allowed us to report on things easily, e.g., sickness records and keeping a track of holiday.

• The time off area is still rather clunky. It is not as intuitive as other sections.
• People generally need to be shown how to use it. I don’t have the flexibility to handle sickness in different ways, and the number it shows for annual leave available does not show what people expect.
• I can’t do a point-in-time report. For example, "How many active employees were there on 1, Jan, 2017?"
• If I enter something with a date in the future, e.g., a pay raise, it makes it seem as if that is the current status quo. If I do a report of current pay, it will give me the number I entered with the latest date, even if the date of that is in the future.
• I’d like to be able to build my own tables and tick boxes (e.g., an easy way to check how many people have a signed contract).
• I am in the UK, but their support team works US hours.

I have used BambooHR for about three years, across two companies.

We had stability issues once or twice. The most significant issue was when there was an outage for a few hours and there was no out-of-hours support available. It was very frustrating, as I had no backup for all this data.

We haven’t had scalability issues, but I don’t think I would necessarily use it if I had many hundreds of employees. I feel like I have a fairly manual hold over it.

It is a very friendly personal service and they are responsive within a day. The fact that they are in a different time zone on the opposite side of the world isn’t great.

At my previous company, we had no previous solution. At the current company they had Cezanne HR, which was impossible to understand.

I frequently spent 40-60 minutes on the phone to their helpdesk just to sort out what happens when someone leaves and I need to change the reporting structure.

In BambooHR, this takes minutes.

The setup was easy, although it took a while to get all the links for uploading data.

Also, it was irritating as the date format was USA, so I had to reformat ours to fit in with theirs. Even though it displays the date in UK format for me, I had to upload it in USA format.

It does not recognize London as a county, however many times I ask them. I have to put in “City of London” as the county, which is not what people call it here.

Nothing in particular. Seems fine to me.

I looked at People HR. I also looked briefly at some others, e.g., Fairsail and one other, but the price was out of our league.

If you can talk to someone else about how they use it, you’ll get a good idea of the flexibility and what you can control.

It is very user friendly. It’s easy to teach new hires how to use it. It is very easy to navigate features and show them how to use them, such as finding benefits they are entered in, PTO requests and training information. They can see what they have completed.

We are able to better track our employees’ trainings, PTO, etc. So we work much more efficiently.

Sometimes, the email alerts act funny and do not show up. If I put a new date in for, say a child abuse clearance, before the previous one is expired, it will not send an alert for the new date, but the previous date.

Also, when I send an electronic hire packet, if there are forms that the employee and myself have to sign, after I sign, it comes back in my email twice for each form. It should only come back once with all signatures attached.

Almost one year for me. Almost two years for the company.

We have not had stability issues.

We have not had scalability issues.

On a scale of 1-5, I would rate it a 6. Technical support is always efficient in getting back to me when I have an issue.

We did not have anything previous to BambooHR.

I was not here at the setup.

I did not handle that.

It is a great HR product for your business. It’s very easy and user friendly with great reporting capabilities.

I assist companies with payroll and their HR departments use Bamboo to upload all the documents and information of employees. 

When I do payroll, I prepare reports and export them to an Excel format. I then use Bamboo to export the documents that I need and confirm bank details and other information about employees. 

Something that was difficult when we started using Bamboo, was the ability to import data in an Excel format. For example, we had one Excel sheet with half the information including first name, surname etc. We wanted to import all of the information into one database and this was impossible. We had to import it manually. 

If you are dealing with two or more businesses under one company name, it is not possible to transfer employees between companies if they have a separate bamboo set up.

In a future release, I would like to have an interface that can integrate with different software. This would save time when importing data to complete payroll. 

I have been using this solution for four years. 

This is a scalable solution. We have not experienced any issues. 

The initial set up can take some time depending on the how many employees you have and how many different companies you need to create. Our HR manager had one person working specifically on this project and doing nothing else for a period of time. 

I would rate this solution an eight out of ten. 

We use BambooHR for announcements, tracking annual and sick leave and to view the calendar of the whole office.

This solution has helped our HR team keep track of everybody's annual leave. The calendar makes scheduling around team members leave a lot easier. 

I like the fact that the annual days are calculated automatically and that if annual leave is taken in the future, those days are put on hold. You always know how many days of annual leave are you left with and how many are on hold. Applying for leave is easy to do using BambooHR. 

BambooHR could be improved by managing leave in a way that transfers remaining days at the end of the annual year to the following year. Leave days at the end of a year are currently calculated manually by our HR team which is time consuming. 

We have used BambooHR for seven months. 

This is a stable solution. 

This is a scalable solution. We currently have 100 users on BambooHR across our compliance, billing, operations and sales departments. 

No, we previously used pen and paper for requesting annual leave. 

I would rate this solution a ten out of ten. 

The 13 months feature is valuable.

It provides great applicant tracking and documentation for our needs.

It is good for keeping most of our HR functions online and available for our small and nimble office.

It allows us to share emergency contact information with fellow staff members decreasing the time to get hold of emergency contact persons if needed.

The performance appraisal system is too static and limited. It doesn't leave room for different questions other than those provided.

I have used it for 2.5 years.

We have not encountered any stability issues.

We only encountered scalability issues with the performance appraisal system, which we used for a while, then we turned it off.

We have only used technical support by email. If you can't put your questions into a clear format that technical support can help with, then it may be harder to get your problem or issue solved.

Most of our previous activities were performed using Word, Excel, and PDF documents.

It was easy to upload lists and employee information. Also, it is quite easy to highlight information you are collecting which is not standard.

We looked into others like Paychex and ADP. They seemed too large and bulky for our needs.

Use your network to find the best vendor that works for you.

I use BambooHR for everything related to HR activities, like maintaining the data of all our employees or for documentation sharing between our colleagues and us. BambooHR's homepage is also very useful since one can add links over there, and everyone can access it in one go. Also, the solution's onboarding and offboarding sections are important since we use them quite a lot for managing vacation and time off requests. Now, we are thinking about using the asset parts of BambooHR.

There are some issues with the job tab under my info where you add the salary. So, if you add the monthly salary, for example, because this is what we're using. It's a custom in our country to refer to it as the monthly amount and not the annual amount, but sometimes I need it. If they had this calculated automatically, it would help a lot. If you entered the annual amount, you would have to calculate it yourself and then insert the annual amount. However, if I insert the monthly amount, it would be helpful if the system would give me the annual amount automatically.

Also, the solution should be made globally available.

I have been using BambooHR for about three years now. Also, I don't remember the version of the solution I am using. I am a customer of the solution.

I rate the solution's stability a nine out of ten since sometimes it has little delay or lag.

The solution's technical support is super responsive and helpful. I rate the technical support a ten out of ten.

Positive

I have previously worked with Namely and NetSuite. NetSuite was more for accounting purposes.

The solution's initial setup process is easy.

Price-wise, the solution is in the middle compared to other tools offering similar functionalities.

The solution can be useful for mid-sized companies and not enterprise-sized companies. BambooHR is user-friendly, the setup process is easy, and their support team is super responsive since they give you the exact steps and very comprehensive instructions with which you can easily modify or change.

Since the solution is not quite global and is very specific to North America, especially the US, and not quite popular in Europe, I rate the overall solution an eight out of ten.