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it_user598932 - PeerSpot reviewer
Executive Assistant at a construction company with 501-1,000 employees
Vendor
The ability to comment on candidates makes it easier to communicate with managers.

What is most valuable?

The job openings are the most valuable for me because I use it the most. The BambooHR system makes it a lot faster for me to review and follow-up with candidates and it saves me time from having to print or distribute candidates that need to be reviewed with executives.

The most valuable feature is the ability to comment on candidates in the job openings program. That way, it’s easier to communicate with managers about new candidates or how their interview went, etc. Instead of me having to email or call to get feedback, it’s right on the screen in one central place.

How has it helped my organization?

The system has helped me personally with tracking of candidates for job opportunities and has helped streamline the process of candidate reviews with our executives.

We are now able to see who is in the office and who isn’t. We have better vacation tracking for employees and it’s easier to find who is an active or inactive employee (since a lot of our employees are project specific and are not in the head office, etc.).

What needs improvement?

Specifically, I work for 2 managers. In my profile, our administrator wasn’t able to add 2 managers. So when I put in a request for vacation time, it only goes to one of my managers for approval and not to the other one, since it only allows one manager in my profile.

It would be great, if there is a function to add another manager to my profile.

For how long have I used the solution?

I have been using BambooHR for less than a year.

Buyer's Guide
BambooHR
May 2025
Learn what your peers think about BambooHR. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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How are customer service and support?

Technical support is great from my experience. I have only needed support twice, but I was helped very quickly.

Which solution did I use previously and why did I switch?

We did not use anything else before.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user607428 - PeerSpot reviewer
Business Operations Manager / HR Generalist at a retailer with 51-200 employees
Vendor
Our new hire process is streamlined with deadlines for the new hire and hiring manager.

What is most valuable?

For sure, onboarding, offboarding, time off and benefits are the most valuable features.

How has it helped my organization?

BambooHR has streamlined our new hire process by setting deadlines for the new hire and the hiring manager. The new hire gets introduced to the whole staff be for they start!

What needs improvement?

I would like to see some improvements with custom reports and Signature templates. I would like to have more options for the custom reports. I am finding I have to export and filter things out I don’t need. I would also like to be able to put a date range on my custom reports.

For how long have I used the solution?

I have been using BambooHR since August 2016.

What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How are customer service and technical support?

Amazing turnaround time. I really like that I can search for the answer first and most of the time I find my answer. But incase I don’t, I like that I have the option to email as well.

Which solution did I use previously and why did I switch?

We didn’t have a previous solution. Since joining my new company, I knew there was an easier way to have all our HR information in one place and paperless. Using BambooHR has stopped me from nagging my managers for what is missing when we hire a new employee.

How was the initial setup?

Setup is very straightforward. I was able to easily upload the information needed for implementation.

What's my experience with pricing, setup cost, and licensing?

The pricing is very reasonable. Just think of the money you are saving down sizing your HR department to one employee to manage BambooHR.

Which other solutions did I evaluate?

We did look into Krono, but it wasn’t a fit for what we wanted.

What other advice do I have?

Take that next step now. Not only are you going paperless, but you are streamlining your HR department.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
BambooHR
May 2025
Learn what your peers think about BambooHR. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
it_user643650 - PeerSpot reviewer
Human Resource Generalist at a non-profit with 51-200 employees
Real User
At this point, with all new hires, I am able to keep their files electronically.

What is most valuable?

Honestly, all of the features are valuable to me. When I came on board with Goodwill, we were using spreadsheets and paper files. At this point, with all new hires, I am able to keep their files electronically and get the information I need at a moment’s notice. The end goal will to eliminate all paper files within the next year or two and be all electronic.

How has it helped my organization?

This product has made my job easier in that I am able to be more effective when it comes to making critical decisions with staffing, promotes, etc.

What needs improvement?

I would like to see BambooHR allow for more than 10 jobs to be posted. I am sure large agencies have a need to fill more than just 10 jobs at a time. I would also like to see the system allow for more than three signatures on documents. Some of my documents I need five signatures.

For how long have I used the solution?

I have used this product for six months.

What do I think about the stability of the solution?

I did not encounter any stability issues.

What do I think about the scalability of the solution?

I did not encounter any scalability issues.

How is customer service and technical support?

Technical support is 10+!! They are outstanding!

How was the initial setup?

Initial setup was straightforward. In fact, I was having my supervisors log into the system and become familiar with it before we fully launched it.

What's my experience with pricing, setup cost, and licensing?

You cannot beat the price for this product. We shopped around and BambooHR is the cheapest around and they have far better customer service than the rest.

Which other solutions did I evaluate?

We looked at UltiPro and ADP.

What other advice do I have?

Reach out to other organizations who are similar to you, and ask all the questions you have. That will let you know if this product is the right fit for you.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user597621 - PeerSpot reviewer
People Operations Manager at a tech vendor with 51-200 employees
Vendor
Employees are able to record their goals and receive feedback from their managers and peers.

What is most valuable?

  • Onboarding features
  • Documents section
  • Calendar + holidays

How has it helped my organization?

It has improved our record-keeping abilities. We can easily search for documents pertaining to employees. Employees are able to record their goals and receive feedback from their managers/peers.

We are also able to use the calendar function to track vacation days and personal holidays.

What needs improvement?

Their integration with formal HR systems and the payroll.

For how long have I used the solution?

I have been using this product for more than two years.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not yet encountered any scalability issues, but we are a fairly small organization.

How are customer service and technical support?

Unknown: We haven't used the technical support yet.

Which solution did I use previously and why did I switch?

We did not previously use a different solution; I've only used this one.

How was the initial setup?

I did not participate in the initial setup so can't comment.

What's my experience with pricing, setup cost, and licensing?

This is not my area of responsibility.

Which other solutions did I evaluate?

Bamboo was onboarded before I began to work here.

What other advice do I have?

I would advise others to implement it. It is a very helpful people management tool.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user594672 - PeerSpot reviewer
Sales Engineer at a tech vendor with 51-200 employees
Vendor
It keeps signed documents, outlines of our benefits plans, and so on accessible.

What is most valuable?

I like that it keeps everything easily accessible, from signed documents to outlines of our benefits plans, etc. It is really a one-stop shop. What is needed for my company, it does, and does it well. I enjoy the new UI/UX push they did.

How has it helped my organization?

I think it is just easiest to sign electronically and focus on the ease-of-use. It is very simplistic and allows everyone full transparency.

What needs improvement?

  • Days off to be redeemed do not appear when a user cancels the days when people are off.
  • Have an integration to Slack or 3rd-party network to notify with fewer emails sent.
  • Ability to control what is sent to you.
  • Make it easier for a user to view others in the organization.

For how long have I used the solution?

I have been using BambooHR for about two years.

How are customer service and technical support?

I rate technical support 4.5/5.

Which solution did I use previously and why did I switch?

We previously used 7Geese.

How was the initial setup?

Initial setup was pretty easy, but it's complicated when switching systems, no matter what. Customer service was great, though.

What about the implementation team?

We used an in-house team for implementation.

What other advice do I have?

Just be ready for a bit of a switch. Have all your exported files ready to go!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2334342 - PeerSpot reviewer
Head of Operations at a tech services company with 11-50 employees
Real User
Top 20
Useful in HR functions and comes with performance and recruitment modules
Pros and Cons
  • "The tool's most valuable features are the recruitment module, performance module, and document storage."
  • "BambooHR needs to have more flexibility around performance management."

What is our primary use case?

We use the product in HR functions. 

What is most valuable?

The tool's most valuable features are the recruitment module, performance module, and document storage. 

What needs improvement?

BambooHR needs to have more flexibility around performance management. 

For how long have I used the solution?

I have been using the product for six years. 

What do I think about the stability of the solution?

I rate the product's stability a ten out of ten. 

What do I think about the scalability of the solution?

I rate BambooHR's scalability an eight out of ten. My company has around 350 users who use it weekly. 

How was the initial setup?

I rate the tool's deployment a ten out of ten. Its deployment was very quick. You would need one resource to handle the process. 

What about the implementation team?

We did the tool's deployment in-house. 

What's my experience with pricing, setup cost, and licensing?

I rate the tool's pricing an eight out of ten. 

What other advice do I have?

I rate BambooHR a ten out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Assistant Manager HR & Administration at a construction company with 501-1,000 employees
Real User
It made the HR department more flexible. We can track employee records and trace the reports.

What is most valuable?

Reports are the most valuable feature.

How has it helped my organization?

It made the HR department more flexible. We can track employee records and trace the reports.

What needs improvement?

We recommend to have your own payroll integration as per GCC norms.

For how long have I used the solution?

I have used BambooHR for five years.

What do I think about the stability of the solution?

We have not had stability issues.

What do I think about the scalability of the solution?

We have not had scalability issues.

How are customer service and technical support?

Technical support is very good.

Which solution did I use previously and why did I switch?

This was a part of pilot program and, afterward, we decided to use this.

How was the initial setup?

Setup is more or less straightforward. It depends on the company requirements.

Which other solutions did I evaluate?

We did look at alternative solutions.

What other advice do I have?

This is recommended for small and medium size business. The most important part is the preliminary study of requirements based on which the system is implemented.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user605058 - PeerSpot reviewer
HR Business Partner at a tech vendor with 51-200 employees
Vendor
Organizational charts and welcome emails are sent out during onboarding. Employees can now access everything for themselves instead of calling HR.

What is most valuable?

It is VERY user friendly. We are constantly getting unsolicited positive feedback from employees. I also really like that organizational charts and welcome emails that are sent out during onboarding.

How has it helped my organization?

It has given us a single source of data and has given our employees a central hub for their information. Employees can now access everything for themselves instead of calling HR.

What needs improvement?

I would love to see employees able to upload documents to their own profiles. Also, the training feature can use some improvements. There needs to be a place where information (videos and presentations) can be stored and shared.

For how long have I used the solution?

I have been using BambooHR for three months.

What do I think about the stability of the solution?

I have not seen any stability problems. It is a pretty stable product.

What do I think about the scalability of the solution?

This is MUCH more scalable then what we used to have.

How are customer service and technical support?

Responses are always prompt and thorough. No complaints here!

Which solution did I use previously and why did I switch?

I have used Kronos, but at my previous employer they were using Paychex (but not really as an HRIS). Paychex is a nightmare to work with, and our employees hated it. We needed something that gave us more value and was easier to use.

How was the initial setup?

Initial setup was pretty straightforward. We were able to implement it ourselves, which was nice!

What's my experience with pricing, setup cost, and licensing?

It is a great price in terms of quality, but once you start adding payroll and benefits, it starts getting pricy. It would be great to have packages to help alleviate that cost for smaller businesses.

Which other solutions did I evaluate?

I was not involved in the evaluation of other products. I started after BambooHR had been selected.

What other advice do I have?

It is a great quality product, but make sure you have a payroll system and benefits admin that will integrate/work together.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free BambooHR Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free BambooHR Report and get advice and tips from experienced pros sharing their opinions.