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Slack Business - Enterprise Reviews

Vendor: Slack
4.2 out of 5
Badge Ranked 1
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What is Slack Business - Enterprise?

Slack Business - Enterprise facilitates team communication and collaboration with integration capabilities and a user-friendly interface, supporting mobile and web platforms. It enhances productivity through efficient organization, instant communication, and extensive customization options.

Get the Slack Business - Enterprise Buyer's Guide and find out what your peers are saying about Slack Business - Enterprise, Atlassian Confluence, Microsoft Teams and more!
Slack Business - Enterprise is the #1 ranked solution in top Enterprise Social Software. PeerSpot users give Slack Business - Enterprise an average rating of 8.4 out of 10. Slack Business - Enterprise is most commonly compared to Atlassian Confluence: Slack Business - Enterprise vs Atlassian Confluence. Slack Business - Enterprise is popular among the small business segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a performing arts, accounting for 18% of all views.
Buyer's Guide
Slack Business - Enterprise
January 2026
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Slack Business - Enterprise mindshare

As of February 2026, the mindshare of Slack Business - Enterprise in the Enterprise Social Software category stands at 11.2%, down from 12.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Enterprise Social Software Market Share Distribution
ProductMarket Share (%)
Slack Business - Enterprise11.2%
Microsoft Teams8.4%
Atlassian Confluence5.4%
Other75.0%
Enterprise Social Software

PeerResearch reports based on Slack Business - Enterprise reviews

TypeTitleDate
CategoryEnterprise Social SoftwareFeb 7, 2026Download
ProductReviews, tips, and advice from real usersFeb 7, 2026Download
ComparisonSlack Business - Enterprise vs Microsoft TeamsFeb 7, 2026Download
ComparisonSlack Business - Enterprise vs Atlassian ConfluenceFeb 7, 2026Download
ComparisonSlack Business - Enterprise vs Adobe Experience ManagerFeb 7, 2026Download
Suggested products
TitleRatingMindshareRecommending
Atlassian Confluence4.15.4%90%108 interviewsAdd to research
Microsoft Teams4.18.4%95%173 interviewsAdd to research
 
 
Key learnings from peers
Last updated Feb 6, 2026

Valuable Features

Slack Business - Enterprise is valued for its seamless cross-platform interaction, easy channel creation for tailored communication, extensive third-party integrations with services like IFTTT and Zapier, effective notification management, and robust file-sharing abilities. Its user-friendly interface enhances productivity by supporting real-time alerts, customizable communications, and efficient organization of tasks and discussions. Users appreciate its threaded communication, color customization, and integration versatility, particularly in automation and workflow management.
  • "Slack Business - Enterprise has impacted my organization positively by making communication easier between different departments."
  • "Slack Business - Enterprise has impacted our organization positively; it is performing very positively compared to other chat applications and is very helpful at an enterprise level to keep track of everything in separate threads."
  • "The custom integration or bespoke integration through Slack APIs is the primary reason that we are still on Slack Business - Enterprise and we have never thought of migrating to any other vendors or exploring any other vendor."

Room for Improvement

Slack Business - Enterprise faces issues with video call quality, calendar and document collaboration, and lack of certain features like integrated meetings and customizable chat text. Users report integration challenges, inconsistent notifications, and UI complexity. Enhancements in profile functionality, notifications, and scalability are needed. Users prefer built-in features over third-party add-ons and seek better integration with other platforms such as CRM, ERP, and office suites. Improvements in security, stability, and accessibility features are also desired.
  • "One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack."
  • "There are a lot of integrations and custom integrations available, but I believe there are opportunities to make those integrations much easier and faster, particularly for business or non-technical people."
  • "In terms of drawbacks or areas for improvement in Slack Business - Enterprise, maybe some small things could be better, such as coloring text; if the API could support HTML, that would be great, but I think there are reasons why they do not support HTML."

ROI

Users report a 40% ROI from Slack Business - Enterprise, complementing it on its cost-effectiveness. They highlight better content organization, improved productivity, and enhanced collaboration. Gmail was considered less efficient in comparison. Despite satisfaction, some suggest improvement in pricing. Users found Slack beneficial for group coordination and quick information retrieval, with productivity gains noticed, particularly in collaboration, release, and cloud management processes. Some did not experience a notable investment return.

Pricing

Slack Business - Enterprise offers a flexible pricing model, attracting various opinions from users. Some perceive it as affordable, especially compared to alternatives like Microsoft Teams, while others find it expensive, particularly at $15-$20 per user per month for large teams. The free version suffices for many, though limitations like message history cap and added costs for third-party apps and advanced features are noted. Price sensitivity varies among startups, who often consider staying on the free plan.
  • "It is an affordable solution."
  • "The tool's pricing could be cheaper."
  • "The solution’s pricing is cheap."

Popular Use Cases

Organizations primarily utilize Slack Business - Enterprise for communication within teams and external partnerships, enhancing collaboration through various channels and threads. They benefit from its real-time messaging, integrations with tools like Google Drive and ServiceNow, video calls, and automation features for alerts and ticketing. It serves as a platform for managing internal tasks, project updates, and coordinating deployments while offering a repository for document sharing and efficient team collaboration.

Service and Support

Most users haven't interacted with Slack Business - Enterprise support due to minimal issues. Available help docs are sufficient and technical support, when needed, is efficient and helpful. Internal teams often handle minor issues, with escalations rarely required. Users appreciate prompt and effective responses from customer support when they do engage. Some users utilize external resources like Twitter for questions, finding them quick and helpful. Overall, reported satisfaction with customer support interaction remains high.

Deployment

Users find Slack Business - Enterprise's initial setup easy and straightforward. Many mention it requires minimal effort, often taking just a few minutes. Teams appreciate its user-friendly interface that guides them through creating channels and inviting members. Some users found administrators manage the setup without significant difficulty, even noting that deployment on the cloud simplifies the process. Most rate the ease highly, often between eight to nine out of ten, indicating satisfaction with the setup process.

Scalability

Slack Business - Enterprise is highly scalable and suitable for both small and large organizations. Feedback indicates that businesses with diverse team sizes experience minimal issues with scaling, except in free versions with limitations. Many users rate its scalability highly, with some expressing the tool's capability to handle thousands of users. As the user base expands, managing channels can be challenging but manageable, offering flexibility and efficiency for a wide range of users.

Stability

Users find Slack Business - Enterprise to be highly reliable, with most noting minimal issues with downtime or bugs. Stability receives high praise, with many rating it near perfect. Occasional lag or crashes are mentioned, particularly on certain platforms, but these are infrequent. Integration and AI capabilities are appreciated. Consistent connectivity is important for reliability. Users across different environments commend its dependability, with some experiencing only rare outages over extensive use.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Slack Business - Enterprise Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business46
Midsize Enterprise11
Large Enterprise19
By reviewers
By visitors reading reviews
Company SizeCount
Small Business86
Midsize Enterprise15
Large Enterprise74
By visitors reading reviews

Top industries

By visitors reading reviews
Performing Arts
18%
Financial Services Firm
11%
Computer Software Company
10%
Marketing Services Firm
9%
Comms Service Provider
5%
Educational Organization
5%
University
5%
Retailer
5%
Outsourcing Company
4%
Manufacturing Company
4%
Insurance Company
3%
Energy/Utilities Company
3%
Real Estate/Law Firm
3%
Government
2%
Healthcare Company
2%
Recreational Facilities/Services Company
2%
Logistics Company
1%
Wholesaler/Distributor
1%
Museum Or Institution
1%
Construction Company
1%
Legal Firm
1%
Consumer Goods Company
1%
Wellness & Fitness Company
1%
Media Company
1%
Hospitality Company
1%
Renewables & Environment Company
1%
Transportation Company
1%

Compare Slack Business - Enterprise with alternative products

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Learn more about Slack Business - Enterprise

Designed for seamless integration with apps and services, Slack Business - Enterprise provides efficient organization through channels and threads, instant communication, file sharing, and video calls. Productivity is boosted via notifications, reminders, bots, and automation. Customization enhances the user experience, promoting collaboration. However, improvement areas include video chat, meeting functions, and third-party tool integration. Users prioritize enhanced UI, security, and document collaboration, alongside better scalability, stability, and attachment browsing capabilities.

What are the key features of Slack Business - Enterprise?
  • Seamless Integration: Connect with a range of apps and services to streamline operations.
  • Efficient Organization: Utilize channels and threads for organized communication.
  • Instant Communication: Facilitate real-time messaging for immediate interaction.
  • File Sharing: Share documents and media effortlessly within the platform.
  • Video Calls: Support for video meetings with screen sharing capabilities.
  • Automation: Boost productivity with notifications, reminders, and bots.
  • Customization: Tailor UI and integrations to enhance the user experience.
  • Search Function: Easily locate past messages and information.
What benefits and ROI should users consider?
  • Enhanced Collaboration: Facilitates teamwork with organized channels and real-time messaging.
  • Improved Productivity: Automation and integrations streamline workflow processes.
  • Flexibility: Mobile and web platform support suits diverse work environments.
  • Customizability: Tailor functionalities to specific needs for better engagement.
  • Integration Capabilities: Connect with tools like Google Drive and Zoom to enhance workflows.

Slack Business - Enterprise is widely used across various industries, serving as a communication hub within organizations. Its features support internal and external communication, project management, and workflow optimization. Industries benefit from its integration with Google Drive and Zoom, enabling efficient collaboration and streamlined operations.

Slack Business - Enterprise customers

Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe

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Slack Business - Enterprise Reviews Summary
Author infoRatingReview Summary
Senior Consultant at a consultancy with 10,001+ employees4.0I've found Slack Business - Enterprise excellent for team communication, especially through threads and webhooks, helping us manage automation and tickets efficiently, though I’d love to see multimedia support and AI-powered summarization features added.
Co Founder at a tech consulting company with 11-50 employees4.0We've used Slack Business - Enterprise for over two years, mainly for deep integrations and external collaboration, and while it's effective, simpler integration setup for non-technical users would make it even better.
Director at Xander & Thomas4.5I've used Slack Business - Enterprise for internal communication and find it simpler and more stable than Teams, though screen sharing and direct calls could improve. Search works well, and once set, notifications are effective.
Integration Engineer4.0In my company, we've used Slack for two years as a primary communication tool. It's user-friendly with valuable features like customizable channels and integration with tools like Jira. However, app connectivity and search functionality could be improved compared to Microsoft Teams.
Application Security Manager at Interact Intranet4.0We use Slack for collaborative tasks, especially software release management involving various teams. Its threaded discussions, wikis, and task-tracking features enhance workflow, though channel management could improve. Previously, we relied on multiple tools. Slack has boosted our process efficiency.
Webflow Developer at Qureos5.0I've been using Slack for communication with colleagues and clients for over four years. Its automation and integration features are valuable, though pricing could be more flexible for freelancers. Despite this, I haven't noticed significant ROI.
Data Engineer at BlazeClan Technologies3.5I use Slack for internal communication at my company, appreciating its Google Calendar integration and interactive features. However, it sometimes unexpectedly shuts down, and I wish it included a call group feature for easier meeting scheduling.
Senior IT Security Specialist at Citadele Banka AS4.0I primarily use Teams for messaging in web application scanning work; it's easy to use, looks better than Slack, and functions well, though I haven’t used it extensively enough to fully evaluate all features.