Slack Business - Enterprise Reviews

We use Slack Business - Enterprise to communicate. We have a few use cases. We don't use it for the whole company. The R&D team uses it just for themselves. In addition, we use Slack Business - Enterprise to communicate when we do deployments. We have a small group of people who are involved with the deployment of our website, so we send out information on that in the Slack Business - Enterprise channel.

We also have a channel with our external DevOps team and we find it provides very good communication to be able to have the relevant people at PeerSpot and the relevant people at our outsourced DevOps team all in a single Slack Business - Enterprise channel. In case any urgent issues come up, we can talk to them and chat with them in real time.

They use the deployments through Slack Business - Enterprise. Every deployment goes through Slack Business - Enterprise. It's really our source of record for all of our deployments. Everything out there is accessible, and in that way, everyone gets to see it. It's something that is important for all the people that need to know what's being deployed and when. If there's a problem with deployment, they're able to flag it in the Slack Business - Enterprise channel, and then we may need to roll back the deployment or fix it immediately.

Good communication and a very good user interface are the best features Slack Business - Enterprise offers.

Slack Business - Enterprise has had a positive impact on our organization with better communication. It provides faster response times, fewer emails, and has helped create a more agile company.

I think Slack Business - Enterprise is great for what it's used, but I don't think it is always the best usage for everything. It can be very distracting to people, so that's why we don't have Slack Business - Enterprise company-wide.

The excessive notifications and distracting nature keeps it from being a perfect solution for me.

We've been using Slack Business - Enterprise for about eight years.

I worked with ThreatMetrix before, but I do not currently use it. A year ago, I transitioned to a different field and do not work with technical tools anymore; I do only analysis now, primarily using Excel and collaboration tools like Slack Business - Enterprise.

The major purposes for using Slack Business - Enterprise are company communication and intra-team communication.

In terms of client relationships, we did use Slack Business - Enterprise occasionally; we talk with other companies, so we utilized it for external communications.

We did use Slack Business - Enterprise bots, and we loved them; they have markup support and online tutorials, and technically it worked well with no issues.

Customizable notifications help my team stay informed, and we did not have problems; notifications worked well with no issues.

Slack Business - Enterprise is beneficial for us primarily because the API was very beneficial, and that is the main one; the second benefit would probably be the upgrades they do, including integrating some AI and allowing customization of chats in categories.

When I need to locate critical information, I would say it is easy for me to find it.

In terms of drawbacks or areas for improvement in Slack Business - Enterprise, maybe some small things could be better, such as coloring text; if the API could support HTML, that would be great, but I think there are reasons why they do not support HTML. It would help if there was text color customization or a default coloring for messages, as when I was searching something, all text was the same color, making it hard to understand if something was coming from me.

I have been using Slack Business - Enterprise for six years.

I do not see glitches, latency issues, or downtime; I do not remember any latency, and the speed was good with no latency.

I think Slack Business - Enterprise is a scalable product fitting for small businesses as well as enterprises, with no limitations on the number of users.

I have not had experience dealing with technical support of Slack Business - Enterprise as I seldom have issues; when I connected to Slack Business - Enterprise API, tutorials and documentation were available online, so I did not have any problems.

Negative

I used Skype before it was still on, but I find Slack Business - Enterprise is better because Skype was heavy and Slack Business - Enterprise has many more options and features.

To install Slack Business - Enterprise, I do not remember having any problems, but I do not recall the process being complicated.

When I need to locate critical information, I would say it is easy for me to find it. I am not aware of the price and license for the product. In my company, I think we have Slack Business - Enterprise on-premises, but I am not sure. My review rating for Slack Business - Enterprise is 10.

We use the tool for project collaboration within our team. It helps us manage our daily activities. We've also integrated Slack with other tools to schedule our meetings. I'm unsure if we're currently using a professional or standard license, as there may be some limitations. Overall, we're utilizing it mainly for collaboration purposes.

Nowadays, we don't need to visit an HR portal. Our marketing and human resources teams directly share details about birthdays, upcoming events, and important dates in Slack. Whether it's a training event, a company-wide gathering, or a social event, all the information is shared there. This keeps us all updated. 

It's very easy to share files in Slack. We need to drag and drop or upload them. The tool's mobile application experience is user-friendly. 

We could see improvement in Slack by having an integrated meeting tool. Currently, we rely on third-party integration tools like Zoom to schedule meetings. It would be much more convenient to schedule meetings directly within Slack without additional integrations. It needs to have calendar and CRM integrations as well. 

One of the things that could be improved is when you are writing; if you press enter, it automatically sends the message. Sometimes, that happens when you want to add a paragraph inside the Slack tool. You can use the Macintosh command function to move to another part.

Sometimes, it's not easy to delete messages. I'm unsure if you have a specific timeframe to delete.

I have been using the product for three years. 

The tool is quite stable, but it has bugs and glitches. 

The tool is scalable. It has been constantly improving. My company has a total of 75 users. However, only 43-44 users use it daily. We have an engineer and a manager to maintain it. 

I haven't contacted technical support yet. 

The tool's deployment is easy.

The tool's pricing could be cheaper. 

The search functionality in Slack is currently limited for me due to my Slack license. I have a history limitation where only one month of history is available. Once the deadline passes, everything is deleted, so I cannot access older or former messages. I rate the overall product a seven out of ten. 

I categorize Slack as a modern workstream collaboration and automation tool. The simple use cases are peer-to-peer or group chats and collaborating in channels. I might create a channel based on certain needs, like a project or a particular subject, but it's not just chat, there are also features like the sharing of information and knowledge. I also use Slack for document collaboration.

Then you get into more advanced features for tools with things like automation, such as being able to integrate with ServiceNow. This ITSM platform opens up tickets and automatically creates a channel where service teams can easily communicate about that event or that outage if it's a high-priority ticket.

Twenty years ago, we communicated through email, where we would send documents back and forth with different versions as people changed them. If we sent the documents to a group of people, we would have to figure out the versions and who modified what. When we work with a platform like Slack, we can have one source without merging different document versions. That makes people more productive and collaborative at the end of the day.

Slack is not as strong as competitors like Teams when it comes to things like video meetings and audio meetings. Teams is more of a Zoom-like product, where you can get into virtual conferences and work through issues and so on, and that's where Slack doesn't scale as well as Microsoft Teams. I don't know if they will improve this because Zoom is a Slack partner, so Zoom themselves use Slack.

I have six years of experience with Slack.

Slack is very reliable. I've seen two significant events in the past six or seven years I've used it. Since you are relying on something that's not on-premises and using the Internet to connect to it, a robust Internet networking capability is very important.

Slack's scalability is massive, and there are companies out there with hundreds of thousands of users. If you're talking about the free version, it is limited in its capabilities. But the enterprise edition of Slack can scale absolutely massively.

Since it is a SaaS platform, there are different versions of Slack. There's an enterprise, encrypted version, and the initial setup is relatively easy. The most important thing is preventing the service from becoming the wild, Wild West by putting some standards and controls around it so you don't have everybody arbitrarily creating channels on Slack, and that channels are either created through a set of Slack administrators or automation based on a specific need, like a high-priority incident.

The pricing can range up to about twenty bucks a user. You can spend a lot of money, especially if you're talking about thousands of users. Generally speaking, Slack is less expensive than Teams. Slack doesn't include all the bells and whistles that Teams does. So you can go from a $6 license in Microsoft 365 to a $50 license per user per month, and there's a lot more you can do in the $50 license.

Slack has been around for a long time, and it's an industry leader. Of course, Salesforce owns Slack now and is starting to integrate into it. I have attended Slack conferences and met with product and support managers. They're an excellent organization.

Choosing Slack depends on the organization's size, so you need to plan your deployment and make sure you put some controls and standards in place and not just turn it on.

If you're a Slack shop, you will have to have something like a Zoom or Microsoft Teams platform for when you need to do video conferencing internally or externally. Many shops have both products, but they use Slack for collaboration, chat, and so on, and use Teams for video and audio conferences. At the end of the day, Slack is missing those capabilities, so either you're going to be a Slack/Zoom shop or you're going to be a Microsoft Teams shop. I rate Slack an eight out of ten.

We use the solution to collaborate with other teams. As a product manager, I need to engage with the engineering team, marketing department, and account executives.

The solution suits collaboration, where multiple people work on the same issue. We use it for integration with Google Drive and Zoom. It syncs up with the official Google account. So, I get notified through Slack whenever I have a meeting or if somebody shares a particular document on Google Drive. It also tells if somebody leaves a comment on a document on Google Drive. I also use it to connect with my internal IT team.

Slack allows me to write personal notes to myself and set reminders for them. It has a send now and a schedule send option, so I can send messages immediately or schedule them for later. Maybe you don't want to send a reminder to a certain team now, but you'll forget when you have to; you can schedule it.

Slack is an official application, and everything should be tracked, but sometimes, we accidentally share sensitive information on open channels. It would be good to have if there was an option to delete messages within a certain time. You could still keep the messages in the background, but they wouldn't be shown to the audience where they were posted.

I have been using Slack for two years. We are using the V4.34.121 of the solution.

The product is stable. I've never had any issues where it got stuck.

I rate the solution's stability a nine out of ten.

The solution is scalable. It is a lightweight application. Around 10,000 employees are using this solution in our organization.

I rate the solution’s scalability a nine out of ten.

We have used Microsoft Teams for collaboration. Teams is also for chats and meetings. Slack doesn’t offer meetings because Huddl gets complicated sometimes. Microsoft Teams has call features and collab. You can integrate MS Teams with your Outlook or email so you get notified of the meetings. I have to set up meetings on Google Calendar and then Slack notifies. Slack should set up meetings with Slack, and you can also take notes within those meetings. Slack is only for chats and as a collaboration tool within an organization, but it could be used to set up meetings and schedule meetings.

The initial setup is straightforward. We don’t need any support for the installation.

I rate the initial setup of Slack an eight on a scale of ten, where one is difficult, and ten is easy.

Engineering and product management teams should always have Slack, as it is an excellent tool for collaboration. If it is a small team, especially one that requires collaboration to support engineering development. Slack is a great tool because you can also share code snippets, which will be formatted in a code-friendly way. Slack is a good tool for these teams and is portable for everyone.

Overall, I rate the solution an eight out of ten.

We use the solution for internal communication within the company. We also use Slack for one-to-one messages and audio and video meetings.

The most valuable features of Slack are basic chatting, file sharing, and screen sharing. I've also used the solution for automation.

Slack's screen sharing might also add the remote control feature, which is not there. You cannot control somebody else's screen if they're sharing it. You can only view it. That is one feature that could help.

I have been using Slack for eight to nine years.

The solution's stability is good enough. Sometimes, it hangs a little, but you can force reload it to make it work.

I rate the solution’s stability a seven out of ten.

Around 800 users use the solution in our organization on a daily basis. I've used the solution with 20 to 30 people, and it has worked fine.

The solution's initial setup is easy.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight to nine out of ten.

The solution improves productivity and makes it very easy to coordinate with your teammates. Slack makes it easy to work in groups and easily search for information.

Slack has improved the way our organization functions. It spares you the trouble of emailing back and forth. You can just hop on a channel and interact with all the interested parties rather than waiting for emails to come and then responding to them. The solution really improves the organization's productivity.

I was running a monitoring setup. Whenever there was a high-priority alert, I linked it through Slack's webhooks feature so that I would receive a message on a certain Slack channel that something was down. I would recommend the solution to other users.

Overall, I rate the solution ten out of ten.

Slack is primarily used for communication, file sharing, and sometimes for Huddle, which is similar to a Zoom call within Slack. You can start a call with the person directly. 

Slack offers several valuable features. Firstly, they have a message deletion feature, which is now available in other software as well, but Slack was the one who introduced it in enterprise solutions. 

Additionally, Slack has a great feature for creating communities. This means that if you want to communicate with someone from a different company, you can create a channel specifically for them. They won't have access to other channels or public channels in your company, only the channel you've created for them. This is particularly useful for our interactions with one of our client, as we have a dedicated channel with them, allowing us to receive support. It's one of the best use cases I've seen for Slack, apart from its primary use for intra-company communication.

The video calling experience on Slack needs improvement. We prefer using Google Hangouts for video and audio calls because the call quality on Slack is not up to the mark. There is still for improvement in this aspect. The audio and video quality is not so good. 

So, we have two applications for communication. One is Slack, and the other one is Google Hangouts. So, it is definitely an area of improvement.

We started using Slack in 2018, so it has been around five years.

Slack has been stable for us. We have experienced only one outage since we started using it in 2019.

Everyone in our company, approximately 1,300 employees, is using Slack.

We contacted Slack's support team when we were building a bot using Slack. They were quick to respond and provided us with the necessary documentation.

Setting up Slack was very easy. It's an out-of-the-box solution that can be quickly deployed.

Slack is hosted on the cloud. It is a SaaS tool, we don't need to worry about the hosting details. We access it through slack.com, just like accessing Facebook without knowing its hosting details.

Slack is definitely worth the money.

I would recommend using Slack. You can also consider Microsoft Teams. They are a good alternative. In fact, if you are using Microsoft Azure cloud, Teams can be more cost-effective for you compared to Slack. However, if your company is on AWS or Google Cloud and not using Microsoft Cloud services, then Slack would be a more affordable option as a standalone system. It's worth noting that Teams comes bundled with a license for Microsoft Cloud subscriptions.

I would rate Slack a nine out of ten. They have had very few outages, and the software's features and GUI are impressive. However, there is room for improvement in the calling experience.

Our clients use Slack because it is highly customizable, allowing us to create applications and plugins to easily connect with various applications and receive updates.

Slack offers the ability to make customizable applications and plugins. It facilitates the connection of various applications to receive and send updates. It's for popular applications like the calendar and others and it is also adaptable for cloud applications, making customization straightforward.

In Slack, there are areas for accessibility improvements. For example, Canvas has options for reading documents in particular channels, however, these could be more accessible. There are some accessibility glitches where status is not accurate, unlike Microsoft Teams, which provide accurate status updates.

I've been using Slack from July or September to November, which accounts for one and a half years now.

The stability is rated six to seven out of ten. It can benefit from updates, as it's sometimes not easy to restart.

The scalability is rated as high, with a score of eight out of ten.

Customer service and support can be rated as an eight out of ten, with good support and the ability to report issues.

Positive

The initial setup is rated nine out of ten, indicating it is easy.

We are like an implementer that acts as a partner. 

I would recommend Slack to other people, and I would rate the overall solution as an eight out of ten.