The solution makes it easy to create groups, share documents, and communicate.
Project Manager at a tech services company with 11-50 employees
Helps to create groups, share documents, and communicate
Pros and Cons
- "The solution makes it easy to create groups, share documents, and communicate."
- "Slack feels clustered and hence it should improve its design and UI."
What is most valuable?
What needs improvement?
Slack feels clustered and hence it should improve its design and UI.
For how long have I used the solution?
I have been working with the solution for six months.
What do I think about the stability of the solution?
Slack is stable.
Buyer's Guide
Slack Business - Enterprise
January 2026
Learn what your peers think about Slack Business - Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,821 professionals have used our research since 2012.
What do I think about the scalability of the solution?
I would rate the solution's scalability an eight out of ten. My company has 30 users for Slack and we plan to increase the usage in the future.
How was the initial setup?
Slack's setup is easy and takes only a few minutes to complete.
What's my experience with pricing, setup cost, and licensing?
I would rate the tool's pricing a four out of ten.
What other advice do I have?
I would rate Slack an eight out of ten. I recommend the solution since it covers all the basic needs.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Quality Assurance Analyst at a tech vendor with 11-50 employees
A good solution for communication and file sharing, but it should add a feature to schedule meetings
Pros and Cons
- "The huddle feature that allows you to get on a call with a colleague is one of the best features of Slack."
- "Slack should add a feature to schedule meetings."
What is our primary use case?
We use Slack for communication, file sharing, meetings, text messages, etc. Slack has been so helpful for us.
How has it helped my organization?
Slack has made communication much easier in our company. I can text someone in the company or send a message. I can also have an audio call with a couple of team members on the go without needing to start setting up calls on Zoom or Google Meet, or Microsoft Teams. I can have that voice or video call right away on Slack.
What is most valuable?
The huddle feature that allows you to get on a call with a colleague is one of the best features of Slack. You can call someone on the go with the huddle feature and save the time of having to set up Zoom calls or Google Meet.
What needs improvement?
Slack should add a feature to schedule meetings. Users should get notifications or prompts regarding the meeting time so they can attend that meeting.
Sometimes, when Slack is down, there is a delay in messages being delivered. Such delays also need to be improved in Slack.
For how long have I used the solution?
I have been using Slack for the past five years.
What do I think about the stability of the solution?
I rate Slack a six out of ten for stability.
What do I think about the scalability of the solution?
I rate Slack a seven out of ten for scalability.
How was the initial setup?
Slack’s initial setup was not difficult.
What other advice do I have?
I use the latest version of Slack. Slack is deployed on-cloud in our organization.
I highly recommend Slack for teams that want to communicate and collaborate. Slack can integrate with other apps like Google Calendar and Loom for voice and video recording. I recommend Slack for teams that want to scale and collaborate.
Overall, I rate Slack a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Slack Business - Enterprise
January 2026
Learn what your peers think about Slack Business - Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,821 professionals have used our research since 2012.
PhD Researcher and Data Scientist at a healthcare company with 1,001-5,000 employees
Helps to communicate with teams and share links
Pros and Cons
- "I like Slack's notifications. It is more user-friendly and pleasing than Teams."
- "The tool is a bit slow."
What is our primary use case?
We use the tool to communicate with the design team, and exchange links, and code needs. I use it for collaborating with outside spaces.
What is most valuable?
I like Slack's notifications. It is more user-friendly and pleasing than Teams.
What needs improvement?
The tool is a bit slow.
For how long have I used the solution?
I have been using the product for six years.
What do I think about the stability of the solution?
The product is a bit slow but stable.
What do I think about the scalability of the solution?
Slack is scalable.
Which solution did I use previously and why did I switch?
Teams is a Microsoft product and not free. You have to buy a 365 account and everyone cannot do that. Slack has a facility to avail free accounts.
How was the initial setup?
Slack's setup is easy. The product does not require any maintenance.
What's my experience with pricing, setup cost, and licensing?
There are no licensing costs associated with the solution.
What other advice do I have?
I would rate Slack a five out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Engineer at a computer software company with 1-10 employees
A scalable and easy-to-deploy solution that enables seamless communication within the organization
Pros and Cons
- "The product makes communication seamless."
- "The UI could be a little bit better."
How has it helped my organization?
The product makes communication seamless. There are around 200 employees in my organization. If the HR personnel want to reach us, they use the channels to put up messages, posters, and banners for workplace events or blood donation drives. They use the channels whenever they want to spread information about anything.
What is most valuable?
Slack is a really good solution. We can see whether our colleagues are available or away. If we need to share any information within our team, we can create a channel and share the information. We can share technical and non-technical information like, HR information using the product. Information sharing is the feature I like the most. The product allows us to update our status to communicate whether we are away or out for lunch. We can also make notes to ourselves using the solution. It functions quite well.
What needs improvement?
The UI could be a little bit better.
For how long have I used the solution?
I have been using the solution consistently for the last year.
What do I think about the stability of the solution?
The tool is stable. Many employees in the organization are happy to use the product.
What do I think about the scalability of the solution?
The solution is scalable. As more and more people join the organization, they are able to use the tool.
How was the initial setup?
The initial setup was easy. The solution is deployed on the cloud.
What other advice do I have?
I work from home. I do not use the on-premises product. If people use it consistently, they will understand how to use it and communicate with their teams properly. Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior BA at a financial services firm with 11-50 employees
Easy-to-use and intuitive collaboration tool
Pros and Cons
- "The solution is scalable."
- "Its capabilities to provide security features could be better for corporations."
What is our primary use case?
We use the solution for communication within our internal teams and with external organizations.
What is most valuable?
The solution is intuitive, easy to use, and has many essential features. Also, the notifications features for its mobile version work the best. In addition, we can set it up as per our preferences, which is helpful and advanced.
What needs improvement?
The solution's capabilities to provide security features for corporations could be better. Along with it, the mobile version's calls and sharing video features could be faster.
For how long have I used the solution?
We have been using the solution for more than four years.
What do I think about the stability of the solution?
The solution's stability for the mobile version could be better as it freezes sometimes. At the same time, it works fine for the desktop version.
What do I think about the scalability of the solution?
The solution is scalable. We have 150 users in our organization.
What other advice do I have?
It is a good collaboration tool. It makes communication within our organization easier. Our Administrators can also lock down the channels for exchanging messages and use them as an announcement tool.
I rate it an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Engineering Manager at a wholesaler/distributor with 5,001-10,000 employees
A Stable and Scalable solution for Team Communication and Monitoring
Pros and Cons
- "The most valuable feature is that we can easily integrate different workloads and the alerts are reliable. Also because it allows us to use it as a monitoring tool sometimes."
- "The solution should have less frequent updates."
What is our primary use case?
We use Slack for Team communication and also for channel alignment functionality. We also use the solution for monitoring. Meaning that we integrate it with other workloads that we have in the cloud, so that we can monitor.
What is most valuable?
The most valuable feature is that we can easily integrate different workloads and the alerts are reliable. Also because it allows us to use it as a monitoring tool sometimes.
What needs improvement?
The solution should have less frequent updates.
For how long have I used the solution?
I have experience with Slack.
What do I think about the stability of the solution?
It is a stable solution. I rate the stability a ten out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. A few thousand users are using the solution presently.
How are customer service and support?
I did not have the need to contact the technical support team.
What other advice do I have?
I would recommend this solution because it has reliability of all the functionalities, the channel functionality, the visibility of the channel. And as I mentioned before, the use cases that we have with reliable alerts and monitoring of different workloads. So for me, the solution is very easy to use from that perspective.
I rate the solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate at a financial services firm with 1,001-5,000 employees
Collaboration and communication solution used for internal messaging between employees
Pros and Cons
- "Slack is a really easy collaboration tool to use and many companies are adopting this popular tool."
- "The way groups are created on slack could be improved. Once you create a group of people, you can't add additional people unless you convert it to a channel."
What is our primary use case?
Slack is our main source of collaboration and we use it for all internal messages.
What needs improvement?
The way groups are created on slack could be improved. Once you create a group of people, you can't add additional people unless you convert it to a channel.
For how long have I used the solution?
I have used Slack for one year.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
Slack is a really easy collaboration tool to use and many companies are adopting this popular tool.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Executive Officer at a consultancy with 1-10 employees
Good communication features help to promote collaboration between team members
Pros and Cons
- "The feature that I have found most valuable is communication between team members."
- "Customization is something that Slack is lacking."
What is our primary use case?
Our internal team primarily used Slack for communication with each other. If two or three people were working on the same modules then they were able to share code and work together.
What is most valuable?
The feature that I have found most valuable is communication between team members.
What needs improvement?
Customization is something that Slack is lacking. Otherwise, however, the user interface is very good.
For how long have I used the solution?
We have been using slack for the past one and a half years.
What do I think about the stability of the solution?
Recalled that there were some bugs about a year ago. However, I don't recall the details or what they did to rectify the problem.
How are customer service and technical support?
I have not personally been in contact with technical support. When we experienced the bugs about a year ago, my team may have been in contact with them. Ultimately, the problem was resolved.
Which solution did I use previously and why did I switch?
We primarily use Slack and Microsoft Teams. We know of Confluence but do not use it much.
Slack is a better product than Teams. Teams is more like a chat window, rather than a development window. We were also having issues with Teams, initially, with the user interface when we were trying to create groups. We found that it was not that easy, or perhaps not convenient.
What other advice do I have?
My company has been acquired so we are going to align our systems with our parent company. At this point, I am not sure if we will continue with Slack or instead move to another solution. I have suggested that we continue using the same tools, but at this point, I am not sure.
In my opinion, this is a good product and I recommend it. Slack is much better than Microsoft Teams.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
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Updated: January 2026
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