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Gerald Chioke - PeerSpot reviewer
Quality Assurance Analyst at a tech vendor with 11-50 employees
Real User
Jul 14, 2023
A good solution for communication and file sharing, but it should add a feature to schedule meetings
Pros and Cons
  • "The huddle feature that allows you to get on a call with a colleague is one of the best features of Slack."
  • "Slack should add a feature to schedule meetings."

What is our primary use case?

We use Slack for communication, file sharing, meetings, text messages, etc. Slack has been so helpful for us.

How has it helped my organization?

Slack has made communication much easier in our company. I can text someone in the company or send a message. I can also have an audio call with a couple of team members on the go without needing to start setting up calls on Zoom or Google Meet, or Microsoft Teams. I can have that voice or video call right away on Slack.

What is most valuable?

The huddle feature that allows you to get on a call with a colleague is one of the best features of Slack. You can call someone on the go with the huddle feature and save the time of having to set up Zoom calls or Google Meet.

What needs improvement?

Slack should add a feature to schedule meetings. Users should get notifications or prompts regarding the meeting time so they can attend that meeting.

Sometimes, when Slack is down, there is a delay in messages being delivered. Such delays also need to be improved in Slack.

Buyer's Guide
Slack Business - Enterprise
January 2026
Learn what your peers think about Slack Business - Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Slack for the past five years.

What do I think about the stability of the solution?

I rate Slack a six out of ten for stability.

What do I think about the scalability of the solution?

I rate Slack a seven out of ten for scalability.

How was the initial setup?

Slack’s initial setup was not difficult.

What other advice do I have?

I use the latest version of Slack. Slack is deployed on-cloud in our organization.

I highly recommend Slack for teams that want to communicate and collaborate. Slack can integrate with other apps like Google Calendar and Loom for voice and video recording. I recommend Slack for teams that want to scale and collaborate.

Overall, I rate Slack a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2220822 - PeerSpot reviewer
PhD Researcher and Data Scientist at a healthcare company with 1,001-5,000 employees
Real User
Jul 13, 2023
Helps to communicate with teams and share links
Pros and Cons
  • "I like Slack's notifications. It is more user-friendly and pleasing than Teams."
  • "The tool is a bit slow."

What is our primary use case?

We use the tool to communicate with the design team, and exchange links, and code needs. I use it for collaborating with outside spaces. 

What is most valuable?

I like Slack's notifications. It is more user-friendly and pleasing than Teams. 

What needs improvement?

The tool is a bit slow. 

For how long have I used the solution?

I have been using the product for six years. 

What do I think about the stability of the solution?

The product is a bit slow but stable. 

What do I think about the scalability of the solution?

Slack is scalable. 

Which solution did I use previously and why did I switch?

Teams is a Microsoft product and not free. You have to buy a 365 account and everyone cannot do that. Slack has a facility to avail free accounts. 

How was the initial setup?

Slack's setup is easy. The product does not require any maintenance. 

What's my experience with pricing, setup cost, and licensing?

There are no licensing costs associated with the solution. 

What other advice do I have?

I would rate Slack a five out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Slack Business - Enterprise
January 2026
Learn what your peers think about Slack Business - Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
reviewer2085696 - PeerSpot reviewer
Software Engineer at a computer software company with 1-10 employees
Real User
Jul 12, 2023
A scalable and easy-to-deploy solution that enables seamless communication within the organization
Pros and Cons
  • "The product makes communication seamless."
  • "The UI could be a little bit better."

How has it helped my organization?

The product makes communication seamless. There are around 200 employees in my organization. If the HR personnel want to reach us, they use the channels to put up messages, posters, and banners for workplace events or blood donation drives. They use the channels whenever they want to spread information about anything.

What is most valuable?

Slack is a really good solution. We can see whether our colleagues are available or away. If we need to share any information within our team, we can create a channel and share the information. We can share technical and non-technical information like, HR information using the product. Information sharing is the feature I like the most. The product allows us to update our status to communicate whether we are away or out for lunch. We can also make notes to ourselves using the solution. It functions quite well.

What needs improvement?

The UI could be a little bit better.

For how long have I used the solution?

I have been using the solution consistently for the last year.

What do I think about the stability of the solution?

The tool is stable. Many employees in the organization are happy to use the product.

What do I think about the scalability of the solution?

The solution is scalable. As more and more people join the organization, they are able to use the tool.

How was the initial setup?

The initial setup was easy. The solution is deployed on the cloud.

What other advice do I have?

I work from home. I do not use the on-premises product. If people use it consistently, they will understand how to use it and communicate with their teams properly. Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2225250 - PeerSpot reviewer
Senior BA at a financial services firm with 11-50 employees
Real User
Jul 4, 2023
Easy-to-use and intuitive collaboration tool
Pros and Cons
  • "The solution is scalable."
  • "Its capabilities to provide security features could be better for corporations."

What is our primary use case?

We use the solution for communication within our internal teams and with external organizations.

What is most valuable?

The solution is intuitive, easy to use, and has many essential features. Also, the notifications features for its mobile version work the best. In addition, we can set it up as per our preferences, which is helpful and advanced.

What needs improvement?

The solution's capabilities to provide security features for corporations could be better. Along with it, the mobile version's calls and sharing video features could be faster.

For how long have I used the solution?

We have been using the solution for more than four years.

What do I think about the stability of the solution?

The solution's stability for the mobile version could be better as it freezes sometimes. At the same time, it works fine for the desktop version.

What do I think about the scalability of the solution?

The solution is scalable. We have 150 users in our organization.

What other advice do I have?

It is a good collaboration tool. It makes communication within our organization easier. Our Administrators can also lock down the channels for exchanging messages and use them as an announcement tool.

I rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2223561 - PeerSpot reviewer
Senior Engineering Manager at a wholesaler/distributor with 5,001-10,000 employees
Real User
Jun 29, 2023
A Stable and Scalable solution for Team Communication and Monitoring
Pros and Cons
  • "The most valuable feature is that we can easily integrate different workloads and the alerts are reliable. Also because it allows us to use it as a monitoring tool sometimes."
  • "The solution should have less frequent updates."

What is our primary use case?

We use Slack for Team communication and also for channel alignment functionality. We also use the solution for monitoring. Meaning that we integrate it with other workloads that we have in the cloud, so that we can monitor. 

What is most valuable?

The most valuable feature is that we can easily integrate different workloads and the alerts are reliable. Also because it allows us to use it as a monitoring tool sometimes. 

What needs improvement?

The solution should have less frequent updates. 

For how long have I used the solution?

I have experience with Slack

What do I think about the stability of the solution?

It is a stable solution. I rate the stability a ten out of ten. 

What do I think about the scalability of the solution?

It is a scalable solution. A few thousand users are using the solution presently. 

How are customer service and support?

I did not have the need to contact the technical support team. 

What other advice do I have?

I would recommend this solution because it has reliability of all the functionalities, the channel functionality, the visibility of the channel. And as I mentioned before, the use cases that we have with  reliable alerts and monitoring of different workloads. So for me, the solution is very easy to use from that perspective. 

I rate the solution a ten out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1850925 - PeerSpot reviewer
Associate at a financial services firm with 1,001-5,000 employees
Real User
May 1, 2022
Collaboration and communication solution used for internal messaging between employees
Pros and Cons
  • "Slack is a really easy collaboration tool to use and many companies are adopting this popular tool."
  • "The way groups are created on slack could be improved. Once you create a group of people, you can't add additional people unless you convert it to a channel."

What is our primary use case?

Slack is our main source of collaboration and we use it for all internal messages.

What needs improvement?

The way groups are created on slack could be improved. Once you create a group of people, you can't add additional people unless you convert it to a channel.

For how long have I used the solution?

I have used Slack for one year. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How was the initial setup?

The initial setup is straightforward. 

What other advice do I have?

Slack is a really easy collaboration tool to use and many companies are adopting this popular tool. 

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Chief Executive Officer at a consultancy with 1-10 employees
Real User
Oct 4, 2020
Good communication features help to promote collaboration between team members
Pros and Cons
  • "The feature that I have found most valuable is communication between team members."
  • "Customization is something that Slack is lacking."

What is our primary use case?

Our internal team primarily used Slack for communication with each other. If two or three people were working on the same modules then they were able to share code and work together.

What is most valuable?

The feature that I have found most valuable is communication between team members.

What needs improvement?

Customization is something that Slack is lacking. Otherwise, however, the user interface is very good.

For how long have I used the solution?

We have been using slack for the past one and a half years.

What do I think about the stability of the solution?

Recalled that there were some bugs about a year ago. However, I don't recall the details or what they did to rectify the problem.

How are customer service and technical support?

I have not personally been in contact with technical support. When we experienced the bugs about a year ago, my team may have been in contact with them. Ultimately, the problem was resolved.

Which solution did I use previously and why did I switch?

We primarily use Slack and Microsoft Teams. We know of Confluence but do not use it much.

Slack is a better product than Teams. Teams is more like a chat window, rather than a development window. We were also having issues with Teams, initially, with the user interface when we were trying to create groups. We found that it was not that easy, or perhaps not convenient.

What other advice do I have?

My company has been acquired so we are going to align our systems with our parent company. At this point, I am not sure if we will continue with Slack or instead move to another solution. I have suggested that we continue using the same tools, but at this point, I am not sure.

In my opinion, this is a good product and I recommend it. Slack is much better than Microsoft Teams.

I would rate this solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Patrick Scolyer-Gray - PeerSpot reviewer
Founder & CEO at a tech services company with 1-10 employees
Real User
Sep 13, 2020
A clean and efficient communications platform that is good for large teams
Pros and Cons
  • "With respect to being a clean and efficient communications platform, I think that it does the job quite well."
  • "I have found it cumbersome to create and set up groups, or channels."

What is our primary use case?

I use Slack primarily for communications. This includes communicating with individuals as well as grouping people into cells to work on specific parts of a project. We don't use the features beyond just the basic communicative side of it.

What is most valuable?

With respect to being a clean and efficient communications platform, I think that it does the job quite well.

It's very good for when you have a large number of people working within the team. It can be a challenge to ensure that people are working within the bounds of the project that they are assigned to, and Slack is effective for ensuring that happens.

What needs improvement?

I have found it cumbersome to create and set up groups, or channels. I recall having to go through the application, then back to the web site, and then back to the application. I didn't really like that and this is something in the interface that should be improved. If it were possible or easier to create those working groups within the application, without being taken into a browser and working entirely within the software itself, that would be ideal.

I would like to see integration with collaborative tools, such as word processing software or programming environments and coding software, made clear, easy, and as broad as possible. It should handle simple products, all the way to complex ones. It should be easily embeddable inside a channel so that anyone can use it.

I think that changing the privileges to remove restrictions would help the users to adapt to the platform more easily, removing bottlenecks. Having to request access for particular users is time-consuming and it would be better if more people can do these things themselves.

For how long have I used the solution?

I have been using slack since the beginning of 2019.

What do I think about the stability of the solution?

I have not noticed any bugs, glitches, or other issues with stability.

What do I think about the scalability of the solution?

We have between 30 and 50 users.

Which solution did I use previously and why did I switch?

A lot of the work that we're doing now ends up on Microsoft Teams. Whether I like it or not, it tends to marginalize and eventually push Slack out of the picture.

How was the initial setup?

I found the initial setup to be straightforward. You can also bombard people with reminder messages that they should be joining a channel or discussion. In fact, I've had less trouble with slack than I've had with Teams.

What other advice do I have?

From my perspective, this is a good product and I definitely recommend it. My advice for anybody who is implementing this type of product is to first consider what it is that they want to achieve, and then make the decision about which product to implement based on that. If you're trying to pick between platforms, like Teams versus Slack, I would recommend Slack for a variety of reasons. Even if you are using Teams already, I would suggest using Slack in addition because you can't go wrong.

I would rate this solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mogle - PeerSpot reviewer
MogleSenior BMC Remedy Consultant at a consultancy with 1-10 employees
Consultant

I am really impressed with Slack, it quickly helps to organise different teams and collaboration across different projects and clients. 

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Updated: January 2026
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