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Abhishek-Mehta - PeerSpot reviewer
Associate Vice President at a tech services company with 11-50 employees
Reseller
Leaderboard
May 18, 2022
A secure and widely-used solution that integrates easily and is helpful for internal and external communication
Pros and Cons
  • "You can create channels between teams internally and externally, which is great. There is a lot of security with Slack internal, which is what I value."
  • "I would like to be able to do live streaming on Slack. Slack allows Slack huddle where you can do a group call, but it is not very well-designed. I'm not sure if it is going very well, but live streaming is one thing that I would definitely love to see. When you use Zoom, I like how you can run webinars. If we could do that through Slack, it would become an all-integrated platform. I would also like to be able to schedule meetings using Slack, similar to Zoom."

What is our primary use case?

We use it for internal communication, and we also use it for external communication or customer relations.

What is most valuable?

You can create channels between teams internally and externally, which is great. There is a lot of security with Slack internal, which is what I value. 

You can very easily share large files through Slack. Integration is easy.

What needs improvement?

Their notifications are generally not very prompt. There is a problem with their notification engine, and sometimes, I end up pressing on notifications. There are a few bugs there. 

It also tends to lag sometimes. It gets slow.

I would like to be able to do live streaming on Slack. Slack allows Slack huddle where you can do a group call, but it is not very well-designed. I'm not sure if it is going very well, but live streaming is one thing that I would definitely love to see. When you use Zoom, I like how you can run webinars. If we could do that through Slack, it would become an all-integrated platform. I would also like to be able to schedule meetings using Slack, similar to Zoom.

I would like to see better connectivity between Slack and Gmail where Slack can prompt me for some of the things from my Gmail. For example, there can be a prompt such as "This person has been mailed, and you can contact him through Slack." 

It should have an automated translator. It would be helpful for interacting with people who are multilingual. For example, I speak English, but the other person might not understand English. There should be an automated translator inbuilt into Slack for such situations. Instagram has a similar feature where for a caption, you can click the See Translation button, and it does the translation for you. This is something that Slack could add.

For how long have I used the solution?

I have been using this solution for almost 18 months.

Buyer's Guide
Slack Business - Enterprise
January 2026
Learn what your peers think about Slack Business - Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is fairly stable.

What do I think about the scalability of the solution?

It can be scaled very easily. We have about 20 people who use this solution.

How are customer service and support?

I have not used their support so far.

How was the initial setup?

It was straightforward. It took one day.

What other advice do I have?

It is good. It is one of the best ones out there. You can definitely go for it. 

When you're partnering with teams outside your organization, you can't really do without Slack. It becomes a necessity. We chose this solution because Slack was the most widely used solution. A lot of companies that we partner with and a lot of our customers end up using Slack. So, for us to partner with them, we needed Slack.

I would rate it a nine out of ten. It is widely used, but they need to work on its features.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CS/Retention Manager
Real User
Apr 27, 2022
Allows you to create different channels, have conference calls, and share your screen
Pros and Cons
  • "We use Slack for general communication, conference calls, and sharing screens because we have people working from different countries."
  • "I think Slack could add additional features without making the solution slower or more difficult to use."

What is our primary use case?

We use Slack for general communication, conference calls, and sharing screens because we have people working from different countries.

There are 53 people using Slack in our organization.

The solution is deployed on-premises.

What is most valuable?

It gives you the ability to share your screen and have conference calls. You can also create different channels. You can use it on your PC or on your phone.

We recently had to learn about another program, and somebody had to teach from abroad. They could share their screen, and we were able to have a conference call through that.

What needs improvement?

Everything has room for improvement, so I think Slack could add additional features without making the solution slower or more difficult to use.

For how long have I used the solution?

I have been using this solution for a year and a half.

What do I think about the stability of the solution?

The stability is good. It doesn't matter how many people use it.

How was the initial setup?

Setup is pretty easy.

What other advice do I have?

I would rate this solution 8 out of 10. 

You can use it on your phone, not just on your PC or laptop. It pretty much works the same, and you can do almost everything on your phone.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Slack Business - Enterprise
January 2026
Learn what your peers think about Slack Business - Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Theodoros Lysandrou - PeerSpot reviewer
Sales Manager at a financial services firm with 51-200 employees
Real User
Apr 27, 2022
Valuable for announcements and communicating between team members
Pros and Cons
  • "It's valuable for announcements and communicating between team members."
  • "There could be a read function so that when you send a message, instead of the other person having to add a reaction, you know that the message went through."

What is our primary use case?

We use Slack for communication and announcements.

The solution is deployed on-premises. We have around 65 people using this solution in our company.

What is most valuable?

It's valuable for announcements and communicating between team members.

It also gives you the ability to have video calls and share your screen. 

What needs improvement?

There could be a read function so that when you send a message, instead of the other person having to add a reaction, you know that the message went through.

For how long have I used the solution?

I have been using Slack for roughly three and a half years.

What do I think about the stability of the solution?

It has not crashed once in three years, so I would say it's pretty good.

What do I think about the scalability of the solution?

The scalability is okay.

How are customer service and support?

We haven't had any issues, so we haven't needed to contact technical support.

How was the initial setup?

It's very simple. You just use your work email, sign in, and that's about it.

What other advice do I have?

I would rate this solution 8 out of 10.

My advice is to use both the mobile and desktop versions.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1318287 - PeerSpot reviewer
IT Test Manager at a transportation company with 10,001+ employees
Real User
Apr 9, 2020
Easy to use with an intuitive interface and the screen sharing works well
Pros and Cons
  • "The most valuable feature is the screen sharing, which works well."
  • "I would like the text in chat to be more customizable."

What is our primary use case?

We are using Slack for web conferencing. It is primarily for external communication with one of our suppliers.

What is most valuable?

The most valuable feature is the screen sharing, which works well.

This solution is freely available to almost everyone.

The tracking, integration tool, and voice calls are all good.

The user interface is intuitive for me.

What needs improvement?

There should be better integration between Slack and Office 365.

It should be easier to work collaboratively on files.

I would like the text in chat to be more customizable.

For how long have I used the solution?

I have been using Slack for a couple of months.

What do I think about the stability of the solution?

We have not experienced any problems with stability. We use it maybe once a week to contact one of our suppliers.

What do I think about the scalability of the solution?

As a user, I have not had problems with scalability. I am part of a small group that makes use of slack but that doesn't mean that it isn't widely used in the company.

How are customer service and technical support?

I have not been in contact with technical support.

Which solution did I use previously and why did I switch?

We are using multiple web conferencing tools including Mircosoft Teams, Skype, and Slack.

I would say that the user interface in Slack is more intuitive than in Teams. One advantage to teams is that it is fully integrated into Office 365. I would say that collaborative working on files is better in teams. In our situation, the focus of Teams is internal, rather than with external partners.

What other advice do I have?

Overall, this is a good product and I can recommend it. It's easy to use and so far, it has been reliable.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Cloud Engineer, Content Writer at a manufacturing company with 1-10 employees
Real User
Top 5
Dec 13, 2023
A highly stable and affordable solution that can be used for team collaborations
Pros and Cons
  • "Tasks and team huddles are the most valuable features of Slack."
  • "It would be better if Slack had a 'select all' option to delete all the files."

What is our primary use case?

I use Slack for team collaboration.

What is most valuable?

Tasks and team huddles are the most valuable features of Slack.

What needs improvement?

When I share any file with my colleagues, that file remains in Slack storage even after I delete the message. I need to manually delete them one by one. It would be better if Slack had a 'select all' option to delete all the files.

For how long have I used the solution?

I have been using Slack for four years.

What do I think about the stability of the solution?

Slack is a stable solution.

I rate Slack ten out of ten for stability.

What do I think about the scalability of the solution?

Around 20 users are using Slack in our organization, and we have plans to increase the usage.

I rate Slack an eight out of ten for scalability.

How was the initial setup?

On a scale from one to ten, where one is difficult, and ten is easy, I rate Slack a seven out of ten for the ease of its initial setup.

What's my experience with pricing, setup cost, and licensing?

The solution’s pricing is cheap.

What other advice do I have?

I use Slack on the cloud as a SaaS service. I recommend Slack for better conversations in a product team.

Overall, I rate Slack a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1023507 - PeerSpot reviewer
Software engineering manager at a university with 1,001-5,000 employees
Real User
Jul 18, 2023
Helps with basic communication but needs to improve stability
Pros and Cons
  • "Slack helps me to read bulk messages."
  • "The tool has stability issues that need to be improved. We are not native English speakers and Slack needs to integrate grammar checks."

What is our primary use case?

We use the solution for basic communication such as chatting. 

What is most valuable?

Slack helps me to read bulk messages. 

What needs improvement?

The tool has stability issues that need to be improved. We are not native English speakers and Slack needs to integrate grammar checks. 

For how long have I used the solution?

I have been working with the product for five to six years. 

What do I think about the scalability of the solution?

I would rate the product's scalability an eight out of ten. My company has 5000 users on Slack. 

How are customer service and support?

I haven't encountered any outages and hence never contacted the support. 

How was the initial setup?

Slack's setup is simple. 

What other advice do I have?

I would rate Slack a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2230392 - PeerSpot reviewer
Vice President - Strategy & Client Partnership- Data & Cloud Analytics at a computer software company with 51-200 employees
Real User
Jul 17, 2023
A collaboration tool where you can share files and to do a one-on-one or a group conversation
Pros and Cons
  • "Slack is a collaboration tool where you can create specific topic-related channels and manage different threads on different talks so people can interact and maintain a chat."
  • "When scaled on a large scale, the solution's cost becomes a matter of concern for organizations."

What is most valuable?

Slack is a collaboration tool where you can create specific topic-related channels and manage different threads on different talks so people can interact and maintain a chat. You can use the solution to share files and to do a one-on-one or a group conversation. It's a multilateral functional collaboration platform.

What needs improvement?

Slack is difficult to scale. When scaled on a large scale, the solution's cost becomes a matter of concern for organizations. It is a large project to migrate from Slack to Microsoft Teams or any other platform.

What do I think about the stability of the solution?

Slack is a pretty stable solution. I rate Slack an eight or nine out of ten for stability.

What do I think about the scalability of the solution?

Slack is a scalable solution, but not every organization can afford to maintain it. I rate Slack an eight out of ten for scalability.

How was the initial setup?

The solution’s initial setup is complex.

What other advice do I have?

It's up to the organization whether it wants to use Slack or not. Some people like the solution, while others don't.

Overall, I rate Slack eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Project Manager at a tech services company with 11-50 employees
Real User
Jul 17, 2023
Helps to create groups, share documents, and communicate
Pros and Cons
  • "The solution makes it easy to create groups, share documents, and communicate."
  • "Slack feels clustered and hence it should improve its design and UI."

What is most valuable?

The solution makes it easy to create groups, share documents, and communicate. 

What needs improvement?

Slack feels clustered and hence it should improve its design and UI. 

For how long have I used the solution?

I have been working with the solution for six months. 

What do I think about the stability of the solution?

Slack is stable. 

What do I think about the scalability of the solution?

I would rate the solution's scalability an eight out of ten. My company has 30 users for Slack and we plan to increase the usage in the future. 

How was the initial setup?

Slack's setup is easy and takes only a few minutes to complete. 

What's my experience with pricing, setup cost, and licensing?

I would rate the tool's pricing a four out of ten. 

What other advice do I have?

I would rate Slack an eight out of ten. I recommend the solution since it covers all the basic needs. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Updated: January 2026
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