Slack Business - Enterprise Reviews

We primarily use it for sharing official documents and compositions instead of using platforms like WhatsApp. Although we haven't utilized it for meetings, the main purpose behind creating and using it is to streamline the sharing of official information within our team.

It allows to facilitate communication, allowing us to create channels for updates, file sharing, and photo sharing within our team profiles.

Integrating Slack with calendar functions would be advantageous, allowing for the seamless scheduling of meetings within the platform.

I have been using it for two months now.

I would rate the stability eight out of ten.

Its scalability is evident in its ability to handle a varying number of users, channels, and integrations, making it suitable for businesses of different sizes and complexities. I would rate it eight out of ten.

We previously employed Google Workspace. Slack provides visibility into the online status of team members when the application is active, it doesn't track users outside of the platform. Unlike some other tools, such as Gmail, where your online status isn't visible to others when you're using it, Slack primarily serves as a communication and collaboration platform.

Overall, I would rate it eight out of ten.

I work alongside other departments, and we use Slack mainly as a source of communication.

Slack is a very collaborative tool that makes it easier for me to communicate with the onboarding and billing teams.

Slack tends to crash once a month. We have to keep an eye on the dashboard status because there is always an issue with attachments or sending images once a month. The application crashes out of the blue. There are issues in general with the application, especially the desktop application.

I have been using Slack for about a year.

Slack’s stability works fine for us.

Slack is a scalable solution. About 500 to 600 people are using Slack in our organization.

I contacted Slack's customer support because I once faced an issue sending invitations. It was an issue on their end that was easily fixed because they were super helpful.

Positive

Slack's initial setup is super easy.

Slack is deployed on-cloud in our organization.

Since it's very easy to collaborate with the tool, I would recommend Slack to other users.

Even though Slack is a very useful tool with many incredible features, the fact that it tends to crash once a month makes it a little bit difficult to work with.

Overall, I rate Slack a seven out of ten.

We're using Slack to communicate with other partners outside of our company. In most of the cases, it's for external communication.

Basically, it’s great for getting different kinds of groups with different partners - let's say one with the IT, one with the payment solution, into one place. It’s used just to communicate and nothing more than that. It's just a better solution to use instead of Skype or any other standard application.

It is easy to set up.

The solution is stable.

The product has the ability to scale.

The last time I tried to work with some other partners on the same document, we couldn't figure out a way to work on the same one. We actually have to have one person gather all the documents and then prepare one. It was actually taking way much longer than usual. We’d like it to have more capability for everyone to work on one doc in real time all at once.

I’ve been using Slack for three or four years.

The solution is very stable. It doesn’t have bugs or glitches. It doesn’t crash or freeze. It’s reliable.

I haven’t seen a lack of scalability. It seems like it would be easy to expand.

Most of our colleagues use the solution. We have around 100 people on the solution.

I haven’t used technical support. I can’t speak to how helpful or responsive they are.

We’ve also used Skype.

It's easy to set up. The IT team didn’t take that long to install it. There’s nothing wrong with that.

I don’t deal with the licensing aspect of the solution.

I'm not sure about the version I'm using. IT is taking responsibility for that.

I’d recommend the solution. It's easy to use. You just kind of need to use it more often just to get used to it and see how it works. It's nothing hard to figure out. It's easy to start.

I’d rate the solution an eight out of ten.

I use the solution to communicate with the developer community. If I have any issues, I reach out to them for troubleshooting. I also use the product to know about upcoming tool upgrades. We use the solution as a community to reach out.

We use Dependency Track. I had multiple issues during the configuration. I contact the tool developer using Slack to identify the issue. The developer provided me with a resolution, and the issue was resolved.

Sometimes, someone has already faced issues similar to what we are facing. Instead of asking the question again, we can search the question and look for the remediation that is already mentioned. The portal is at its best version now. There shouldn't be any changes. The solution provides two-factor authentication. The integrations are good.

Sometimes, the servers are not available. It is rare, but it happens.

I have been using the solution for two years.

I rate the tool’s stability a ten out of ten.

The tool is scalable. We have 20 users in our organization. Only some people in the organization do R&D work.

Overall, I rate the product a ten out of ten.

I use the solution mainly for chat. I go on spontaneous calls with colleagues. We also have channels for specific topics or customers and share workspaces with partners. Some of our partners also use Slack. So, we use shared workspaces and channels, which is a very good way to stay in contact with them.

The product is easy to use. It provides an easy way to stay in contact with partners and create workspaces. We can exchange information, have discussions, and search for information. We create channels for technical topics. It is quite useful to find answers because others in the team might have the answers to our questions.

The integration with SharePoint doesn’t work properly. It might be due to an access issue in the company. It is quite annoying. Sometimes, we cannot copy a shared document, but it might be because of the settings.

I have been using the solution for four years.

The tool is super stable.

The tool is perfectly scalable. The whole company uses it. We have around 1000 users. My colleagues at IBM have an even larger installation that works quite well.

Our organization has multiple tools, like Microsoft Teams, Zoom, and Webex. I can choose the one I like. I chose Slack because it is easy to use, and the spontaneous communications and channels are very useful. I prefer Slack for chats, channels, and exchanges with partners, but I prefer Teams or Zoom for web meetings, training, and webinars.

The product is easy to set up. The solution is deployed on the cloud.

I recommend people to start using the solution. And make sure you use the status feature and synchronize it with Outlook, so that people can see when you are busy. Overall, I rate the tool a ten out of ten.

I use the product to chat and huddle with company members.

It doesn't offer much in terms of improving the organization. It's just used for chatting, being in touch with others, and setting up meetings.

The huddle feature is valuable to me. We can easily make a video call.

The product should provide integration with other solutions like Gmail or Outlook.

I have been using the solution for more than two years.

The solution’s stability is good. I rate the stability a ten out of ten.

I rate the solution’s scalability a ten out of ten. All 150 people in my organization use the product.

I use Microsoft Teams and Google Chat as well. I'm more comfortable with Google Chat because the interface of my Gmail and Google Chat is on the same page. I do not need to open two different software.

The initial setup was very easy. It took five to ten minutes.

The product is not difficult to use. Overall, I rate the solution a nine out of ten.

The reason we are considering other products is because of integration. It doesn't integrate with CRM or ERP. We worked with Microsoft Exchange and we worked with CyberArk. We have what we need, so we don't require Slack anymore. But I think it's a good product.

The reason is we are moving towards a new CRM, so we have a suitable solution to integrate with the new CRM. We have more specific needs now. Slack lacks in certain integration. 

I have been using this solution for two years. 

Slack is a very stable product. However, with the free version, we only have limited message history access in the free version. But overall, it's a good product and a good solution.

There are around ten end-users in my company using this solution. There is only one administrator for the solution.

The initial setup was very easy.

Slack is a good product in its free version, but currently, we are integrating it with VM-sharing solutions like Dolibarr. We are also exploring other products similar to Slack. So, in about a month, we will be moving towards these new products and won't be using Slack anymore. 

However, until now, for the past two years, it has been a good product.

In the new CRM RFP, we plan to use Nextcloud. We also use SysTrack, but it's free. That's how our organization works. We have our own server, etcetera.

So, the only problem is we could not integrate it with our new solutions.

I would definitely recommend Slack for small companies. For medium and large companies, I'm not sure. Maybe there are integrations available in the premium version of Slack. Otherwise, it is a very good product. 

Overall, I would rate the solution an eight out of ten . 

The tool helped us with collaboration. Another use case for us was ticketing, where people who needed to take action could be informed immediately on Slack rather than over the conventional mechanism of emails. You need to look over hundreds of emails and then realize that there is a ticket. You can also collaborate to get document reviews done and avail feedback immediately rather than exchanging and putting it in our systems. 

I am impressed with the product's calls and screen share features which are very useful. 

I want a feature in the solution that will help me share documents only with the set of people that I prefer rather than all of them. I would also like the solution to have a feature similar to Microsoft SharePoint where you can group all your documents. 

I have been working with the product for one year. 

I haven't encountered any issues with stability. 

The solution is scalable and can accommodate thousands of users. I didn't see any problem with scaling. My company has 1500 users for the product. 

We use the solution's cloud version. 

I would rate the product a nine out of ten. The tool is a great collaborative tool that works well with teams spread across different locations. It helps them to come together and have a common workspace to work efficiently. Slack is a productivity improvement tool as well. My company has migrated to Teams since we subscribed to the Office 365 suite and switched to a standard communication channel.