Barracuda Email Security Gateway Reviews

Barracuda is similar to FortiMail. There is a cloud component that acts like a sandbox. The email enters, and you can open a suspicious attachment to see if it's malicious. If you find that it's malicious, you can block it and send it to Barracuda's on-prem device.

The on-prem device looks for other details like URLs and particular types of content. If everything looks okay, it's forwarded to the SMTP server and the user. We have around 20 to 30 users.

I like Barracuda's cloud sandbox feature. 

Barracuda's spam database isn't on par with its competitors. Users complain about the spam email they're receiving, and we report the issue. Barracuda said they are going to update their system to block the malicious email we received, but we're still getting the same spam. The signatures are not in their database. They need to update their spam signatures because spam is bypassing Barracuda.

I have been working with Barracuda for almost three years.

Barracuda is quite stable.

Barracuda scales as well as FortiMail. You can scale up based on the number of users per box and the email receiver.

Barracuda provides solid support, but they have a different model. They open the terminal, check the issue, and then tell us the problem. 

Barracuda is just like Kaspersky or FortiMail. The initial setup is seamless. They provide the box, and we must mount and configure it according to the customer's environment. It takes about a day or a half-day if you're familiar with the Barracuda environment.

I can easily configure it because it's so typical. When I configure any box, I go over the features. For example, I will first configure the SMTP server if I want to create an inbound flow. I look for that feature and configure it. The fundamentals don't vary much between devices. Some options might be different, or the features may have another name. There may be some additional features that FortiMail has, but Barracuda doe not. It varies from device to device, but the basic configuration is the same.

I rate Barracuda Email Security Gateway six out of 10. Based on my experience, we are recommending FortiMail or Barracuda because we find these two solutions the most stable. FortiMail has fewer issues with spam.

Barracuda Email Security Gateway is primarily employed for safeguarding emails, focusing on email security.

It can effectively combat phishing attacks, block spam, provide confirmation, and ensure operational manageability with a strong focus on product stability.    

The pricing needs improvement.

I have been using Barracuda Email Security Gateway for the past ten years.

I would rate the stability nine out of ten.

I would rate it eight out of ten. 

There are occasional delays in their response. They do not always reply on time.

Neutral

We often encounter challenges because each customer has unique network configurations, security hardening requirements, and specific solutions. This includes migrations and email address configurations, which need to be updated periodically to stay in line with the solution. Regarding deployment, I believe we can complete a few files quickly, but the implementation phase will require more time.

We consistently monitor service support to handle various customer services, and we have a team of five individuals responsible for managing different customers.

It is an expensive solution and I would rate it a five out of ten.

Overall I would rate it seven out of ten. 

The solution helps manage both inbound and outbound email. It prevents email phishing, spam attacks, and major attacks, securing email communication against various threats, including social engineering and compromised addresses. It has multiple features to prevent the user from being the victim of attacks.

Barracuda does not provide support for DMARC for outgoing emails. DMARC stands for Domain-based Message Authentication, Reporting, and Conformance.

For troubleshooting it at the core, We have to open a separate support to provide accessibility to the IT team, facilitating engineers to get into it and offer support. We have to establish a separate support tunnel at the customer site to make it accessible to the cloud, allowing the tagged engineers, potentially situated in another country, to provide remote support to the customers.

I have been using Barracuda Email Security Gateway for two and a half years.

The product is stable.

After three or four years, you can switch the hardware. When a new technology becomes available or the existing hardware needs an upgrade, they replace the customer's hardware box with a new one without additional charges. Barracuda does not charge extra for deploying the new boxes or for replacement. The best feature is their box is refreshed after some time according to their hardware renewal policies.

The solution is very scalable.

We deployed the solution on different company and customer sites.

We’ve around nine to ten customers using the solution.

FortiMail Security Gateway is far better than Barracuda Email Security Gateway.

Barracuda’s reporting feature allows you to locate particular logs and issues. The solution analyzes the issue if an email is not received at the recipient site. It also monitors email in the queue. FortiMail is difficult to handle from a reporting perspective. You have to dig deep into the logs to understand why a specific email is not being sent or received.

The initial setup and configuration are straightforward. It requires no MF records to be enabled. The platform provides two distinct interfaces for easy domain and IP address management with blacklisting and whitelisting capabilities.

To configure the system, you must set up SMTP servers, mail servers, and email addresses, enabling various security features such as anti-phishing, antivirus, content deployment, email reconstruction, etc. It is very simple to configure and use.

The solution is cheaper than FortiMail.

I have deployed one box on-site but also provided support for deployed boxes in many customer sites, Government sites, and private sectors.

Overall, I rate the solution an eight out of ten.

We use the solution to protect our email, domain, and users against spear phishing, spamming, malware, and malicious attacks regarding attachments and URLs.

The most valuable features are filtering and rate controlling. They are good and are required to avoid having low IP, email, and domain reputations.

Sometimes, Barracuda Blacklist blocks the general IP list from the source domains. They block the genuine sources, too.

I have been using Barracuda Email Security Gateway as an integrator for two years.

The product is 100% stable.

The solution is very much scalable. We have ten customers in the Middle East and five customers in India.

The customer support is very good compared to other solutions.

We’ve used Mimecast before. We had a support issue that we couldn't resolve. Barracuda offered a more scalable and cost-effective solution with the features and support we needed.

The initial setup is very easy, compatible to manage, and takes a maximum of three hours to complete.

Since we are using MP65, we procure the SaaS model. We generally follow the same process for SaaS to deploy the solution.

We’ve already invested 100 Euros, roughly 10lakh rupees, and received 30-50% ROI.

I recommend the solution, especially for email security, load balancing, and journaling.

Overall, I rate the solution a nine out of ten.

One advantage is its immediate deployment capability. So, the fast speed to deploy is a big plus point. 

Another plus is the broad security coverage provided by the Barracuda email security gateway, which shares the same approach to security events as the firewall. This can help improve the security of the MRA system.

There is room for improvement in the speed of the interface; specifically, the cloud interface is a bit slow. I work exclusively in the cloud and not on-premises. The cloud interface is quite slow, especially when you're searching or navigating between menus.

So, in the future, I'd like to see a faster interface.

I have been working with this solution for 10 to 12 years. 

Stability has never been an issue with the cloud, so I'd rate it a nine out of ten.

Scalability is a nine out of ten because it's in the cloud, and it can scale and improve the solution immediately.

Around eight to ten companies use it, and there are possibly thousands of protected email addresses.

We have five engineers involved in maintenance, and our help desk team consists of the same individuals.

I would rate the pricing a seven out of ten, where one is expensive, and ten is low price. Compared to other products, this solution is quite affordable. 

I also work with the proxy and some IoT devices that have been introduced in the last one or two years. Barracuda has recently released a new IoT device. Additionally, I resell and offer security applications in the cloud. Barracuda has different solutions for Microsoft Office 365, such as email filtering. Both of these solutions are ones I'm familiar with and offer to my customers.

I would definitely recommend using this solution. Overall, I would rate the solution a nine out of ten. It's better than the appliance and firewall solutions.

Our customers use this solution for screening.

Customer support is the solution's strongest point.

Some customers experience issues with integration.

Our organization has integrated this solution for the last six years.

I rate the stability an eight out of ten.

We have 12 customers using the solution.

I used the support ticket and the response was perfect.

Positive

Our engineer manages the implementation and maintenance.

The solution's pricing is exceedingly high, and it continues to increase. Many-a-time, customers do not renew the solution due to the high price. I rate the solution's pricing an eight out of ten.

Overall, I would rate this solution a seven out of ten.

We use Barracuda Email Security Gateway for securing emails.

Barracuda Email Security Gateway is very simple to use. The solution is predominantly suited for less than 10,000 mailboxes. Barracuda Email Security Gateway has a simple dashboard.

Barracuda Email Security Gateway should include ATP in the next release.

I have worked with Barracuda Email Security Gateway for the last 15 years.

I rate Barracuda Email Security Gateway an eight out of ten for stability.

I rate Barracuda Email Security Gateway an eight out of ten for scalability.

Barracuda Email Security Gateway is a cost-effective solution.

I use the latest version of Barracuda Email Security Gateway.

Overall, I rate Barracuda Email Security Gateway a nine out of ten.

We are Barracuda Email Security Gateway for protecting our user's emails.

We use Barracuda Email Security Gateway for receiving an email from the corporate.

The most valuable feature of the Barracuda Email Security Gateway is the cloud ATP functionality not available on the on-premise version. Most of the zero-day attacks can be mitigated with ATP. Additionally, the reporting functionality is good.

My customers were sending OPT bulk emails and Barracuda Email Security Gateway was not able to handle it. We have to go with another different solution, such FortiMail for the task. We are implementing these combinations of the Barracuda and FortiGate, for email security. The FortiGate FortiMail security gateway we use to send only the bulk email, not for receiving emails. 

In a future release, they should provide machine learning capabilities on the on-premise version. Other vendors, such as Palo Alto and Check Point are coming out with machine learning and artificial intelligence features.

I used Barracuda Email Security Gateway within the last 12 months.

We had an issue with the solution but the vendor immediately fixed it. The solution is stable.

I rate the stability of Barracuda Email Security Gateway a nine out of ten.

We have 5,000 users using this solution.

I rate the scalability of Barracuda Email Security Gateway an eight out of ten.

The support from the vendor is very good.

I rate the technical support of Barracuda Email Security Gateway a ten out of ten.

Positive

I have worked with a number of other similar solutions to Barracuda Email Security Gateway, such as Symantec. The features have been similar to one another, but Barracuda Email Security Gateway is better.

The deployment of the solution took approximately three months. We had to test the solution thoroughly before we started using it. Overall, the deployment was simple.

I rate the initial setup of Barracuda Email Security Gateway an eight out of ten.

We do the consulting and implementation of the solution.

The solution is priced low. We have received a good price discount here in Sri Lanka. There are additional licenses we have to purchase a license for the ATP.

I rate the price of Barracuda Email Security Gateway a ten out of ten.

I would recommend this solution to others. 

I rate Barracuda Email Security Gateway nine out of ten.

I'm still new to the Barracuda. We're using the Email Security Gateway, however, I'm not sure about the cloud, or the archive capabilities. It's a new system for me. 

Email security has been quite helpful. It acts as a protector, especially for the inbound emails every day. I can see if there are a lot of phishing emails or scam emails being blocked by the system. That's very important for the company. The organization is so big, and with so many emails coming in, having it as the first line of defense is great.

The interface is good, and it offers good integrations. 

The solution offers very good email security. It protects us from spam and scam emails. 

It offers good visibility of any potential threats trying to enter the system.

The initial setup should be straightforward.

It is cloud-based.

So far, the solution has been stable. 

We find the product to be scalable. 

The pricing is a little bit high, and it is causing the company to rethink renewal. If they could lower the pricing, that would be ideal. 

I'm still pretty new to the solution. I haven't used it for that long. 

I haven't heard of the term having issues with reliability. It is stable. There are no bugs or glitches, and it doesn't crash or freeze. 

The solution is scalable. It's easy to expand. 

We have about 2,000 people using the solution. 

I haven't had a chance to work with technical support. I don't know how helpful or responsive they are. 

I have experience with Mimecast. I used it about two or three years ago. Barracuda is a bit different from Mimecast. I recall Mimecast having good integration with Microsoft 365 Exchange Online. We used it to protect email and block malware mostly. 

I'm new to the company. I wasn't involved in the initial setup of the product. That said, my understanding is that it is straightforward. 

I don't deal with the licensing and can't speak to the exact cost of the solution. 

We are customers and end-users, not partners. 

I'd rate the solution eight out of ten. 

We are using Barracuda Email Security Gateway for ATP,  anti-spam, antivirus, and everything related to enabling flow.

The most valuable feature of the Barracuda Email Security Gateway is the ATP.

Barracuda Email Security Gateway can improve reporting and anti-spam. The anti-spam engine is not working well. We are seeing a lot of problems where spam is going through the gateway. Additionally, access privilege should be given to the IT support, because they don't have a lot of privileges. We are forced to give our IT support administrative access in order to clear and deliver emails and this should not be happening.

In the future, having a schedule reporting for quarantine for all users or for selected users, without reading the content of the message would be helpful.

I have been using Barracuda Email Security Gateway for approximately five years.

Barracuda Email Security Gateway is stable. We had issues with the on-premise version where they used to freeze from time to time, but with the cloud version, we have not had any issues.

Barracuda Email Security Gateway is a scalable solution.

We have approximately 500 people using the solution.

I have used the support from Barracuda Email Security Gateway.

I rate the support from Barracuda Email Security Gateway a three out of five.

Neutral

The initial setup of Barracuda Email Security Gateway took approximately two months to complete here in Lebanon. It was not an easy implementation.

We used Barracuda Email Security Gateway partners to complete the implementation of the solutions.

The price of Barracuda Email Security Gateway is approximately $17 per user annually.

We did not evaluate another solution prior to selecting Barracuda Email Security Gateway.

We chose the solution because it was high on the rating sites and some of my friends from other companies recommend it.

My advice to others is to make sure that their business use case is well optimized, to allow the solution to be set up in the right way.

We are a construction company and we make sure that the emails related to construction pass through the solution. Other companies, such as in marketing, will want to make sure that the marketing campaign passes through. We don't want any marketing campaigns to pass through. You need to see your business use case and your business needs, and you will have to adapt the solution.

I rate Barracuda Email Security Gateway an eight out of ten.