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Zubair Ahmad - PeerSpot reviewer
Senior Chief Manager at Arcil
Real User
Top 20
Jun 29, 2021
Good scalability, but inadequate reporting
Pros and Cons
  • "The solution is scalable."
  • "Barracuda has shown difficulty in providing us with the solutions we sought."

What is our primary use case?

We always use the latest version. 

We use it as an email gateway. 

What needs improvement?

Barracuda has shown difficulty in providing us with the solutions we sought. We have found ourselves sending many emails to their outside domain. They have not demonstrated the reporting system we required when reports were sought. 

As the solution is cloud-based there is no need to install anything on-premises. Some of the settings we have configured on the cloud and done integration with our domain server. Once integrated with the system, all the mails pass solely through the gateway. What we see is that there are times when genuine mails are blocked and others when spam mail makes its way through. 

For how long have I used the solution?

We have been using Barracuda Email Security Gateway for the past year. 

What do I think about the scalability of the solution?

For the moment the solution is good. It is scalable. 

Buyer's Guide
Barracuda Email Security Gateway
March 2026
Learn what your peers think about Barracuda Email Security Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,976 professionals have used our research since 2012.

How are customer service and support?

Technical support is very quick, However, we have generally found them to lack the solution we need when we have contacted them. 

How was the initial setup?

As the solution is cloud-based there is no need to install it in each and every endpoint.

While installation was easy, it was not necessary to do for each and every session, as its parameters are solely within the email gateway. 

What about the implementation team?

The vendor assisted us with deployment. 

There is a five to six person supporting staff which helps us with deployment and maintenance. These consist of managers, administrators and engineers. 

What's my experience with pricing, setup cost, and licensing?

We paid for an annual license.

Which other solutions did I evaluate?

We did not evaluate other products before going with this solution. 

What other advice do I have?

The solution is deployed on cloud. 

There are 300 people making use of the solution in our organization.

All solutions have their pros and cons and there is no such thing as a perfect solution. We cannot customize the solution according to our needs and, consequently, its reporting capabilities are lacking. For this reason I rate Barracuda Email Security Gateway as a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
HirenShah - PeerSpot reviewer
Director at Dynamic Group
Real User
Top 20
Dec 20, 2020
A good all-in-one package with phenomenal anti-phishing capabilities and good support
Pros and Cons
  • "This product is powerful and quite simple to use."
  • "Overall, this is a good product with wonderful security capabilities and I definitely recommend it."
  • "I would like to have better integration with third-party archival vendors to facilitate moving data in and out."
  • "I would like to have better integration with third-party archival vendors to facilitate moving data in and out."

What is our primary use case?

This is a total email security solution.

What is most valuable?

This product is powerful and quite simple to use.

It has a unified interface for archiving, security, and backup, all put together into one portfolio.

This product has phenomenal anti-phishing capabilities.

What needs improvement?

I would like to have better integration with third-party archival vendors to facilitate moving data in and out. This is definitely an area that should be worked on.

Having better user admin controls from an application perspective would also be helpful.

For how long have I used the solution?

We have been using the Barracuda Email Security Gateway for about a year.

What do I think about the stability of the solution?

It is very stable and we have had no issues.

Because it is a cloud subscription, it is updated automatically.

What do I think about the scalability of the solution?

In terms of scalability, we haven't had any issues. We have more than 100 users. There are a couple of administrators but most of them are end-users.

How are customer service and technical support?

The Barracuda support is far better than Trend Micro.

Which solution did I use previously and why did I switch?

Prior to Barracuda, we were using Trend Micro InterScan Messaging Security, and then we were using Symantec's Email Security. We now have all of the features that we want in a single product.

Working with Trend Micro is a little bit tricky at this point in time.

How was the initial setup?

This solution is very easy to install. It took us a couple of days to deploy.

What's my experience with pricing, setup cost, and licensing?

We pay between $8 and $10 USD per user per month.

What other advice do I have?

Overall, this is a good product with wonderful security capabilities and I definitely recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Barracuda Email Security Gateway
March 2026
Learn what your peers think about Barracuda Email Security Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,976 professionals have used our research since 2012.
Lahiru Somasiri - PeerSpot reviewer
Trainee Engineer - Systems & Security at Connex Information Technologies
Reseller
Top 5Leaderboard
Jul 2, 2023
An User-Friendly, Stable Email Security Gateway with a Responsive Customer Support Team.
Pros and Cons
  • "Barracuda Email Security Gateway has features like identify the spam source, rules to avoid some specific spams and then reschedule. And there are some other features like the email continuity, the email server and gateway site, which can relay the mail kit. The solution is user-friendly.These kind of features are the most valuable."
  • "Barracuda could improve its log and export options like PDF and HDML. It can also bring in more detailing in their console so that it could be better. Some new features should be expanded and made accessible for better protection."

What is our primary use case?

The solution is directly used as a email service for inbound and outbound protection and as a spam gateway. When issues of spam are reported to the company then we can suggest Email Security Gateway for the customer.

What is most valuable?

Barracuda Email Security Gateway has features like identify the spam source, rules to avoid some specific spams and then reschedule. And there are some other features like the email continuity, the email server and gateway site, which  can relay the mail kit. The solution is user-friendly.These kind of features are the most valuable. 

What needs improvement?

Barracuda could improve its log and export options like PDF and HDML. It can also bring in more detailing in their console so that it could be better. 

Some new features should be expanded and made accessible for better protection.

For how long have I used the solution?

I have experience Barracuda Email Security Gateway. 

What do I think about the stability of the solution?

It is a stable solution when the factory provides the the application access.

What do I think about the scalability of the solution?

It is a scalable solution as it is hosted in the cloud. 

How are customer service and support?

The technical support team is good as they respond immediately. 

How was the initial setup?

The initial setup is easy as it is user-friendly only the console is lengthy but that is manageable. The solution was deployed in our organisation six months ago. For the deployment, the cloud version is suggested because the currently, the world emails are trying to migrate to the cloud solutions. 

What other advice do I have?

The rate the overall solution a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Zubair Ahmad - PeerSpot reviewer
Senior Chief Manager at Arcil
Real User
Top 20
Dec 12, 2021
Safeguards email and prevents attacks with zero-maintenance required
Pros and Cons
  • "The product safeguards user mail for gateway defense, data protection, business continuity, AI-based inbox defense, and automated threat detection and incident response."
  • "Artificial intelligence improvement could be used to help block spam and phishing mail that is directly delivered to users."

What is our primary use case?

We are using Barracuda Email Security Gateway to protect against inbound malware, spam, phishing, and Denial of Service attacks to ensure that our business productivity isn't impacted by attacks through the email system. 

How has it helped my organization?

As Barracuda Email Security Gateway is based on the cloud, we don’t need to worry about the maintenance of our software or the hardware it resides on. Compatibility and upgrades are taken care of by the cloud service provider.

What is most valuable?

The product safeguards user mail for gateway defense, data protection, business continuity, AI-based inbox defense, and automated threat detection and incident response.

What needs improvement?

Artificial intelligence improvement could be used to help block spam and phishing mail that is directly delivered to users. 

For how long have I used the solution?

We have been using Barracuda Email Security Gateway for the last two years.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1222212 - PeerSpot reviewer
Director at a tech services company with 11-50 employees
Real User
Sep 6, 2021
Helpful technical support, plenty of features, and highly stable
Pros and Cons
  • "There are plenty of features, such as sandboxing capabilities with zero threat protection. It has all the leading email security appliances compared to other solutions."
  • "The solution could improve by adding DomainKeys (DKIM) functionality. This is something that is essentially required nowadays for outbound security. They do not have it on their on-premise solution appliance but they have alternate arrangements for their cloud solution."

What is our primary use case?

We use Barracuda Email Security Gateway for threat protection.

What is most valuable?

It is a very different solution when it comes to anti-spam, anti-phishing, scanning, and it has API direct integration. There are plenty of features, such as sandboxing capabilities with zero threat protection. It has all the leading email security appliances compared to other solutions.

What needs improvement?

The solution could improve by adding DomainKeys (DKIM) functionality. This is something that is essentially required nowadays for outbound security. They do not have it on their on-premise solution appliance but they have alternate arrangements for their cloud solution. You cannot force clients to go to the cloud for one feature, it would be a great benefit to have it on-premise.

For how long have I used the solution?

I have been using Barracuda Email Security Gateway for approximately 15 years.

What do I think about the stability of the solution?

The solution is highly stable.

What do I think about the scalability of the solution?

The solution is scalable.

We have 10 to 15 customers using this solution.

How are customer service and technical support?

The technical support has been very good.

How was the initial setup?

The solution is straightforward. One side deployment for approximately 600 mailboxes does not take more than three hours. However, if it is more than 1,000 then it could take longer.

What's my experience with pricing, setup cost, and licensing?

There is an annual license required for this solution.

What other advice do I have?

I rate Barracuda Email Security Gateway an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Consultant at a tech services company with 501-1,000 employees
Reseller
Jun 20, 2021
Very strong anti-spamming and anti-phishing features
Pros and Cons
  • "The anti-spamming, anti-fishing features are great."
  • "The DMARC security is somewhat weak and could be strengthened."

What is our primary use case?

We have almost 600 users using Veeam Backup which is secured through Barracuda Email Security gateway. We are resellers of Barracuda. 

What is most valuable?

The anti-spamming and anti-phishing features are great. They're really strong and stable in this solution.

What needs improvement?

The DMARC security is somewhat weak and could be strengthened. Email classification is not directly integrated with Barracuda Email Security and that kind of classification would be helpful. 

What do I think about the stability of the solution?

The solution is scalable. As mentioned, we have close to 600 users. 

What do I think about the scalability of the solution?

This solution is stable and reliable. 

How are customer service and technical support?

We contacted technical support during implementation. They were responsive. 

How was the initial setup?

The initial setup was a bit complex but the Barracuda team helped us configure it very well.

What's my experience with pricing, setup cost, and licensing?

I'm not sure of the actual cost but the license fees are based on a per user annual basis. 

What other advice do I have?

For any user receiving compromising third-party emails, Barracuda will help secure the system. 

I rate this solution a nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
IT Administrator at a energy/utilities company with 201-500 employees
Real User
Top 20Leaderboard
Jun 2, 2021
Does not require any maintenance
Pros and Cons
  • "We find the email security to be valuable."
  • "The solution should include an improvised anti-phishing feature, since it blocks certain genuine emails."

What is most valuable?

We find the email security to be valuable. 

What needs improvement?

The solution should include an improvised anti-phishing feature, since it blocks certain genuine emails. 

For how long have I used the solution?

We have been using Barracuda Email Security Gateway for six or eight months. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

Which solution did I use previously and why did I switch?

We did not work with another solution prior to this one. 

How was the initial setup?

The initial setup was very easy and user-friendly. 

What's my experience with pricing, setup cost, and licensing?

I cannot comment on the pricing as this is not within my knowledge. 

What other advice do I have?

We procured the solution as a service. 

We have 3,000 people making use of it. 

There is no need for us to do maintenance. The solution is administered by our subset department and they have a fantastic support team, should there arise any field issues. They are wonderfully accessible. 

I rate Barracuda Email Security Gateway as a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1006845 - PeerSpot reviewer
Presales Network & Security Engineer at a tech services company with 51-200 employees
Reseller
Apr 28, 2021
Responsive, flexible, easy to use, and cost-effective
Pros and Cons
  • "It is a really good product with a lot of features. It is responsive, updated, and modern. It is easy to use and has an easy interface for non-IT users. Its dashboard is also quite fine. It is also quite flexible and has an API at the backend."
  • "Its integration with other solutions can be improved. There should be integration for telemetry information, system information, and other types of information with other solutions. Barracuda currently doesn't have that. Barracuda has its own platform. Its integration with firewalls is quite good, and it communicates really well with firewalls, but I have not seen any other integration. Based on what I know, it does have an API at the backend, but I have not used it."

What is most valuable?

It is a really good product with a lot of features. It is responsive, updated, and modern. It is easy to use and has an easy interface for non-IT users. Its dashboard is also quite fine.

It is also quite flexible and has an API at the backend. 

What needs improvement?

Its integration with other solutions can be improved. There should be integration for telemetry information, system information, and other types of information with other solutions. Barracuda currently doesn't have that. Barracuda has its own platform. Its integration with firewalls is quite good, and it communicates really well with firewalls, but I have not seen any other integration. Based on what I know, it does have an API at the backend, but I have not used it. 

For how long have I used the solution?

We have been a distributor of this solution for about five years.

What do I think about the scalability of the solution?

It is scalable. You can start with a VM or hardware. The hardware is not really scalable, but the VM is scalable. Most vendors are scalable in terms of VMs.

I have about 15 to 20 customers of this solution, and they seem happy.

How are customer service and technical support?

They have a good support team. They are quite responsive and technical. They are also fast in responding. 

How was the initial setup?

It is really easy. I installed Email Security for 100 email clients two or three weeks ago, and it took me half an hour to do the base installation. The training for IT administrations took another one and a half or two hours.

It is easy to install for a non-admin. If you are a normal user trying to configure it, it is really easy to use. If you are an admin, it is a bit more complicated.

What's my experience with pricing, setup cost, and licensing?

It is a cost-effective and relatively cheap solution as compared to others.

Our customers have a yearly subscription. We do have a few customers with monthly subscriptions, but they have cloud-based Email protection, which is a different type of solution. Both solutions are very good.

What other advice do I have?

I would recommend this solution. Barracuda has one of the best email security solutions for SMB and big enterprises. Barracuda is not a leader for email security, but they are really good at what they are doing. In terms of email security, Barracuda is one of the best solutions. There are a hundred different products in the market, such as Fortinet and Forcepoint, but Barracuda is cost-effective and really good at what it does.

I would rate Barracuda Email Security Gateway a nine out of ten. It is a really good solution, and it does what it says.

Disclosure: My company has a business relationship with this vendor other than being a customer. Distributor
PeerSpot user
Buyer's Guide
Download our free Barracuda Email Security Gateway Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free Barracuda Email Security Gateway Report and get advice and tips from experienced pros sharing their opinions.