Barracuda Email Security Gateway Reviews

We are using the solution to upgrade clients using old legacy security to the cloud.

We have found some of the valuable features to be how easy the solution is to configure, the graphic support, and the intuitive dashboard.

There are limited administration controls that should be improved. Additionally, the reports available currently are not enough.

I have been using the solution for eight months.

The resolution has been reliable.

There has not been any problem with the scalability of the solution. We have approximately 600 users using the solution in my organization. We have plans to increase usage in the future by 100.

The technical support has been good and responsive they have always called us back.

The installation is complex.

The solution requires a license and we pay annually.

I recommend this solution to others. In a few years, I think this solution is going to be a global leader.

I rate Barracuda Email Security Gateway a seven out of ten.

It is useful for a medium-sized business. It is not useful for large enterprise solutions. It's made for small networks with fewer mailboxes.

The most valuable feature is the Antispam services, which are the basic services of spam device.

The scalability needs improvement, it's the only feature that is required.

I would like to see all of the latest security details available on the device, and it should only be cloud-based, not on-premises.

I have been using this solution for more than five years.

We are using the latest version of it.

It's a stable device.

It's not a scalable product. If we want to scale it then we have to change the device, because it is on-premises. It is not a cloud-based solution.

We have 2400 users in our organization.

Technical support is good. We have no issues with support.

Previously, we did not use another solution.

The initial setup is not complicated.

I cannot remember the installation time, as it was a while ago.

We have a team of administrators to maintain this solution.

The licensing cost is competitive, it's not too high and not too low.

We have a standalone device that is not scalable, so we are considering a cloud-based solution.

I would recommend using the cloud-based solution, and not as an on-premises deployment.

I would rate this solution a seven out of ten.

The solution's anti-spam features are its most valuable aspect. It's quite effective. It stops a lot of junk from getting through.

The solution requires better API integration. It's really lacking right now. If there was API access that allowed us to integrate some of our own technology or features in there that would be ideal.

The deep scanning feature needs to be improved. It's not as effective as we need it to be. We need to understand a bit more about how it's scanning and blocking and how, if it's possible, to tweak the settings.

The solution has quite a few outdated videos. When you watch them and try to follow them for doing certain tasks, you quickly realize they are out of date. They need to update their video documentation for their user base.

I've been using the solution for over two years at this point. It's been a while, but not too long. It may actually even be up to three years now.

The solution is quite stable. We don't have any issues with that aspect of the product. There aren't bugs or glitches. It doesn't crash or freeze. It's reliable. It's good.

The scalability is quite good. If a company needs to scale it out, they can do so. It's not too hard to expand it. We haven't had any issues with scalability so far.

The technical support is great. Technical support is actually very good. We will send them an email and they will call us. Once, we had an issue that took a full six hours to solve. The support team actually helped us for the whole six hours. They didn't abandon us at all. It's a great service that they provide. We're quite satisfied with them.

We didn't really use any other solution previous to this product.

The initial setup is not overly complex. We found it pretty straightforward. It's not too hard to execute.

The deployment is pretty fast as well. It's a good process. We've done it a few times at this point.

The pricing is fine. It's somewhere in the middle if you look at the market. There are certainly other products with higher and lower price points. We don't find their pricing unreasonable, however. We're willing to pay for it.

We're resellers of the product.

Overall, we've been pretty happy with the solution.

I'd rate it at a nine out of ten.

We are using this product to protect us against spam and viruses.

It is very simple to whitelist addresses.

This product can always be made more secure.

We have been using the Barracuda Email Security Gateway for a few years.

We use this product on a daily basis.

We have 18 of us who are using this product.

Our support is outsourced.

We were using a different solution prior to Barracuda and we switched because our IT support company suggested it.

Our department was not responsible for the deployment.

The licensing fees are part of a bundled support package that we pay for.

This security product is part of an IT support package that we bought, and we didn't select it or purchase it for a specific reason. I don't know who the competitors are. 

Overall, I am satisfied with this product, although I don't have the expertise to meaningfully recommend it, or not.

I would rate this solution a five out of ten.

This solution is my spam filter and it's tied to my exchange server. All SMTP traffic goes through Barracuda. I've just started using their cloud service and I'm looking possibly at their firewall solutions also because I can tie all these things together in the cloud. We are customers of Barracuda and I work as CIO at a municipality in the States. 

If you have raw spam, this solution is going to catch it. They are consistent and they're good. Spam itself is not getting through, although email with links that deliver spam can bring it in if users are not being diligent. My biggest concern is educating my end users that just because an email looks like it is from someone you know, doesn't mean you should open it. My mantra is: If you weren't expecting it, delete it.

I like the frontend blocking of spam which is what it is designed to do. I like the Dashboard view, it gives me a great overview of everything. Also, it is rich in configuration options which allow for some very fine tuning. Overall, It's been very beneficial.

In the past, I would have said that the reporting could be improved, but they've gotten better at that in recent versions. Although I don't use reporting routinely, it's something I do when I need to check something or pull some kind of statistical report. Also, I had some difficulty in the past with the system getting swamped and overwhelmed trying to process all incoming traffic. The appliance didn't have the resources to keep up. Obviously the network is getting more and more spam and virus traffic which adds to the problem. Since I had a service contract with Barracuda, they were able to resolve the issue by shipping me newer replacement hardware with significantly more computing resources. This was all at no cost.

I've been using this solution for six years. 

This solution is rock solid.

It scales quite well as far as I can tell. I've got a box that is more than adequate for my environment. I've have about 250 end users so I'm not huge environment. We're a municipality, and all end user email routes through Barracuda regardless of which department they are in. 

The technical support is excellent. Response time is great. 

I think the initial setup was pretty straightforward. As I mentioned previously, we recently upgraded to the current version, and in the process our hardware was upgraded because we were running on older Pentium processors. It all went quite smoothly with support from Barracuda. 

I think it's a good product, it's rated fairly highly when I look at reviews. 

I would rate this solution a nine out of 10, no reason for not giving a 10 than, nothing is perfect. 

We are an MSP (Managed Service Provider) so, basically, all of our business clients who want email security are using this product.  

Barracuda has made things easier simply by making it so all of us do not have to go through the mounds of spam that would be coming in otherwise. It has made our lives a lot simpler in letting us see what is valuable in our inboxes rather than a blob of emails users have to hunt through.  

It is really hard to pinpoint any one feature that is more valuable than the others. I mean, the features are all valuable. If I had to choose, I guess the spam filtering part of the product stands out as phenomenal. The time it saves in eliminating inbox clutter and the focus that creates allows staff to be more productive instead of absolutely wasting time manually filtering spam.  

An improvement I would encourage is that sometimes the spam filtering is a little too aggressive. You can not get granular enough to back off what is considered spam and what is not. So it is fine that they have predefined settings for spam, but not so good that it can not be modified. If we could go in and modify the settings or affect the way it is treating spam, I think that would allow for more versatility and better results.  

I have been using Barracuda Email Security Gateway for probably a little over two years.  

The stability of Email Security is fine. We have had no real issues with it.  

Scalability is very, very easy. We have over 40 clients with multiple end-users currently using it, so it has already proven to be very scalable.  

Primarily the people using the product are actually the end-users. They could be CFOs, CEOs, company presidents, office managers — the whole gamut of employees use the product if they use the network. We are an MSP, so we are literally servicing the whole range of different companies and different end-user needs with pretty high volume capability.  

I would say their technical support is a ten. They are really good. They support you right from the beginning with training and make you comfortable adopting the product.  

Barracuda was actually the first product like this that we utilized. We were looking for a product to take care of spam and email security. In our comparison, we found this product to be the solution for us at the time.  

The initial setup is pretty straight forward as long as you pay attention when you get the training. Record that training session.  

The pricing for the product is fine. It matches what we can budget to the functionality we expect.  

Security Gateway is simple to implement. Make sure that multiple people on staff are trained in setting it up. In other words, you do not want to just be relying on one individual in the organization to be the only one who is able to set it up. Always have a backup, or even two. That is especially important to us as an MSP.  

One more thing would be to pay attention when you first onboard with the solution. Barracuda puts you through some training with one of their technicians. I think it is important that you record those training sessions to keep for your reference. What will happen if you do not take advantage of recording it is that after the first two or three installs, you will be on your own. If you make sure you make a copy of your training session with them, then you can always refer back to it.  

On a scale from one to ten where one is the worst and ten is the best, I would rate this product overall as a nine-of-ten. The reason I would give it a nine is just that one area where we do not have the ability to manually go in and modify some of the settings. Until we can do that, it is still a great product but it is not quite a ten.  

We use it ourselves as well as our customers. Our deployment is on-premise and also combined with cloud control. Cloud control is second-tier. The first tier is cloud control, the Barracuda and Barracuda cloud and then the email is passed to our Barracuda box which is on-premise. It's a gateway appliance, not a hardware box. It is normally used with Microsoft Exchange server but is also supported with Microsoft Office 365. We have 20 users but our customers have from 200 to 500 users.

They combined the cloud control and they have anti-phishing. There is link protection, which means when a link is in the email and it is similar to PayPal, for example, it gets flagged. The link protection checks the link and checks that it has been faked because it's not the original PayPal link. So when a link is not original then it's passed to Barracuda and checked in the sent box and when it's okay then it's opened. Otherwise, if it's malware then there's an alert which says, "That's a phishing attack and this is what you need to do."

We had a case where right before a link was redirected and there was no chance to ignore it. A few days ago there was a feature request to clean and redirect a link because it was a false positive. Let us say false positive in the link protection and there's no easy way to correct it.

We have been using Barracuda Email Security Gateway for five years.

It's stable. The only issue is when you do an email campaign with large file attachments, PDF and then email, the system slows down. That is a problem because the queue gets full and you have to correct it and delete those emails manually. 

The scalability is pretty granular. For example, 80p protection and cloud protection, link protection, anti-phishing, you can buy it all separately. You buy the original box and then you can buy afterward the additional security features.

Their support is very good. You get German and from Austria, but they also have English support world-wide. It is very good. With less response time. Short response time.

We previously used another solution. The complexity of the user interface was very complex and if you tried to make a configuration change, you end up searching for the feature and where you can edit. Also, security is a very good feature of the Barracuda Email Security Gateway. It has a per-user quarantine. It's very comfortable for the user to make his own white list or blacklist.

The setup is straightforward, it's very easy. For example, I want to change a feature but I didn't find it easily. There's a search option and you find the manual entry and you can make a conflict change. 

It is yearly licensing. They recently increased the price but the price-performance relation is still very good. Compared to Cisco IronPort, Barracuda is less expensive and the configuration is much simpler.

Try the Barracuda Email Essential Security Cloud Service. It's not expensive and implemented in half an hour.

I would rate it an eight out of ten.

We are a system integrator and this is one of the products that we provide to our clients.

This solution is used for email security. It provides security when using Office 365, for Google Suite, in-house email servers, and other devices.

We generally deploy it as a hardware solution for our clients, but it depends on their environment and what their requirements are.

Better Protection and Overall Visibility

The security protection is the best and it's GUI is user-friendly.

It has a simple configuration where you can set up the protection.

The solution provides good information on various threats that can affect our customers.

I have three and a half years of experience with the Barracuda Email Security Gateway.

This solution has been stable and we have not faced any issues.

Our clients are enterprise-level businesses, government bodies, and other institutions. We have not received feedback on any major issues as they have tried to scale up or add on to their environment.

Barracuda's support is very good and I would rate them four and a half out of five. Nobody is perfect.

The initial setup is easy and user-friendly, and you can deploy it quickly.

We deploy in-house

I would rate this solution a nine out of ten.