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Roy Bolaños - PeerSpot reviewer
Customer Service Staff at a financial services firm with 201-500 employees
Real User
Easy to use with a user-friendly configuration and web interface
Pros and Cons
  • "It's easy to use. The configuration and web interface are user-friendly."
  • "Barracuda should have a sandbox feature in the appliances."

What is our primary use case?

It's easy to use. The configuration and web interface are user-friendly. The spam filter and other features work well.

How has it helped my organization?

Barracuda Email Security Gateway helps me filter many emails each day. The tool for sending emails is easy to configure. In my company, we send a high volume of emails daily. Barracuda system is useful.

What is most valuable?

The most valuable feature is the spam filter.

What needs improvement?

Barracuda should have a sandbox feature in the appliances. That's the only thing missing. In my company, we have four appliances, and we have to use a third-party brand for sandboxing.

Moreover, sometimes phishing emails still pass through, which is a drawback. I would say it's about 80% to 90% effective.

Buyer's Guide
Barracuda Email Security Gateway
April 2025
Learn what your peers think about Barracuda Email Security Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
860,592 professionals have used our research since 2012.

For how long have I used the solution?

I have been working with this solution for seven years. We have deployed it on VMware. Moreover, we are using Barracuda Email Security Gateway 400.

What do I think about the stability of the solution?

Stability is a ten.

What do I think about the scalability of the solution?

I rate the scalability of Barracuda an eight out of ten.

How was the initial setup?

The initial setup was easy. I had to change all the appliances in the past due to a hardware refresh, but configuring the new appliances was easy.

What was our ROI?

It's a good investment. We've seen a significant return on investment.

What other advice do I have?

In my opinion, I only have experience with Barracuda so I might recommend it. But, I would suggest exploring other options as well, like Microsoft, to have a better understanding.

Overall, I would rate the solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Director Technical at CAD CAM Center
Real User
Full featured, effective protection, and reliable
Pros and Cons
  • "The most valuable feature of Barracuda Email Security Gateway is the complete capabilities it provides. Additionally, the phishing security and sandbox features are effective."
  • "The solution should add automatic alerts to the mobile."

What is our primary use case?

Our customers use the solution for security.

The solution can be deployed on-premise and in the cloud.

What is most valuable?

The most valuable feature of Barracuda Email Security Gateway is the complete capabilities it provides. Additionally, the phishing security and sandbox features are effective.

What needs improvement?

The solution should add automatic alerts to the mobile.

For how long have I used the solution?

I have been using Barracuda Email Security Gateway for approximately 10 years.

What do I think about the stability of the solution?

The stability of Barracuda Email Security Gateway is great.

I rate the stability of Barracuda Email Security Gateway a ten out of ten.

What do I think about the scalability of the solution?

The solution is used by more than 2,000 users.

I rate the scalability of Barracuda Email Security Gateway a nine out of ten. 

How are customer service and support?

We do not have any regional support in my area. We are having to provide all of the support ourselves.

Which solution did I use previously and why did I switch?

I have used other solutions in the past but switched because Barracuda Email Security Gateway has a lot more features and became the leader.

How was the initial setup?

The initial setup of Barracuda Email Security Gateway is simple for the cloud base version. It takes approximately one hour for the deployment.

What about the implementation team?

We use two people for the deployment of the solution.

What's my experience with pricing, setup cost, and licensing?

The price of the solution should be reduced. The price in the USA is less than where we are. Our local distributor of the solution is manipulating the market. 

The price of the solution can range from €6,000 to €23,000. The on-premise version is expensive. However, if it is on the cloud the price is better.

I rate the price of Barracuda Email Security Gateway a six out of ten.

The price is approximately 30 percent more than others on the market.

What other advice do I have?

If the solution is configured correctly then the maintenance is low. We are able to check the solution for our customers. We use two people for the maintenance if needed.

I would recommend this solution to others.

I rate Barracuda Email Security Gateway an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Barracuda Email Security Gateway
April 2025
Learn what your peers think about Barracuda Email Security Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
860,592 professionals have used our research since 2012.
reviewer1938072 - PeerSpot reviewer
Computer Networks and Systems Support Engineer at a real estate/law firm with 11-50 employees
Real User
Reliable, but it could be more automated
Pros and Cons
  • "It catches a lot of things and has the ability to add domains as well as add senders and update their things."
  • "Spam is not always detected, and it should be more automated. We have seen that some emails are allowed by these emails, which are then stopped by Microsoft."
  • "I am not aware of the licensing costs."

What is our primary use case?

We use Barracuda Email Security Gateway for email security.

What is most valuable?

It's a good solution. Maybe if we switch to the cloud version, it will be more up-to-date. It's a good one.

It catches a lot of things and has the ability to add domains as well as add senders and update their things.

It could be more automated. Many solutions in the industry are now receiving automatic updates. This one, we believe, is not; however, a later version may be better.

What needs improvement?

It's good, but some spam isn't always detected. It doesn't always detect the most recent signatures or spam. 

The database is not updated automatically. Other solutions, such as Microsoft Exchange Online, automatically receive the most recent threat data and malware data types. I believe the Barracuda database is not being updated. That is why we are looking, and we are evaluating whether Defender for Office 365 or a Microsoft solution is better than Barracuda. 

That is why we are downloading all of this research to see which of the market leaders we should switch to.

Spam is not always detected, and it should be more automated. We have seen that some emails are allowed by these emails, which are then stopped by Microsoft.

We now have two layers of defense. Barracuda and we also have Microsoft Exchange online, but we would like to switch to one or upgrade this. We are looking for any and all solutions.

That is what we are investigating right now. Because we want to ensure that some are stopped here by Barracuda and the entry point. However, for those that are not caught or blocked by Barracuda, we have the next layer of Exchange Online, which comes into the picture and checks it, sees it, and blocks it.

For how long have I used the solution?

I joined an organization that has been using Barracuda for a few years, but they are looking into other options. 

I only recently joined them, about six months ago.

I have been working with Barracuda Email Security Gateway for six months.

I don't recall, which version we are using but it is not the latest one.

What do I think about the stability of the solution?

Barracuda Email Security Gateway is a stable solution.

What do I think about the scalability of the solution?

I believe that Barracuda Email Security Gateway is scalable. We didn't make many changes to the architecture. But I believe it is scalable.

We have a small IT team of three to four people.

We have small IT teams and approximately 50-60 business users. There are only three or four people who are directly involved with the product.

How was the initial setup?

I am not aware of the initial setup. It was already deployed when I joined.

This solution is difficult to maintain, which is why updates should be automatic, in my opinion. It should be intelligent enough to get the most recent updates, which it is not at the moment.

I believe it is, but I believe it does not catch everything. Perhaps we need more collaboration, more technology companies.

What's my experience with pricing, setup cost, and licensing?

I am not aware of the licensing costs.

Which other solutions did I evaluate?

My senior colleague appears to believe that Exchange is superior. Because it receives the most recent updates and Microsoft is the largest, it has more Intel on this. We are getting more data, including real-time data updates.

What other advice do I have?

I have yet to compare it with other solutions, but I would rate Barracuda Email Security Gateway a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Manager at Havells
Real User
Highly stable, straightforward initial setup, and scalable
Pros and Cons
  • "The most valuable feature of Barracuda Email Security Gateway is that it blocks almost 99 percent of threats from users' email inboxes."
  • "Barracuda Email Security Gateway should add auto-remediation to improve the solution. Additionally, there are times when we have false positives and our general emails get locked, we have mentioned this to Barracuda."

What is our primary use case?

Barracuda Email Security Gateway is used to protect users' email inboxes from malicious threats coming from outside of the network. For example, it can be a malicious link or some malware as an attachment. If these threats are sent to our users, then it blocks and deletes the email.

What is most valuable?

The most valuable feature of Barracuda Email Security Gateway is that it blocks almost 99 percent of threats from users' email inboxes.

What needs improvement?

Barracuda Email Security Gateway should add auto-remediation to improve the solution. Additionally, there are times when we have false positives and our general emails get locked, we have mentioned this to Barracuda.

For how long have I used the solution?

I have been using Barracuda Email Security Gateway for three years.

What do I think about the stability of the solution?

Barracuda Email Security Gateway is a stable solution.

What do I think about the scalability of the solution?

Barracuda Email Security Gateway is a cloud solution, therefore it is highly scalable.

Everyone in our company is using this solution. It is protecting 10,000 users' inboxes. We do not plan to increase users.

How are customer service and support?

The technical support is good, we did not find any issues with them.

Which solution did I use previously and why did I switch?

We were using another security tool previously. We were looking for an advanced tool that helps us to log more threats and incident management. This is why we chose Barracuda Email Security Gateway.

How was the initial setup?

The initial setup of Barracuda Email Security Gateway is straightforward. The process can take approximately 15 to 20 days.

What about the implementation team?

We did the implementation of the solution ourselves without a partner.

What's my experience with pricing, setup cost, and licensing?

We have a long agreement with Barracuda Email Security Gateway. We're very pleased with the cost and the solution. The cost is in the average range for this type of solution.

What other advice do I have?

I would recommend this solution to others.

I rate Barracuda Email Security Gateway an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Zubair Ahmad - PeerSpot reviewer
Senior Chief Manager at Arcil
Real User
Top 5
Good scalability, but inadequate reporting
Pros and Cons
  • "The solution is scalable."
  • "Barracuda has shown difficulty in providing us with the solutions we sought."

What is our primary use case?

We always use the latest version. 

We use it as an email gateway. 

What needs improvement?

Barracuda has shown difficulty in providing us with the solutions we sought. We have found ourselves sending many emails to their outside domain. They have not demonstrated the reporting system we required when reports were sought. 

As the solution is cloud-based there is no need to install anything on-premises. Some of the settings we have configured on the cloud and done integration with our domain server. Once integrated with the system, all the mails pass solely through the gateway. What we see is that there are times when genuine mails are blocked and others when spam mail makes its way through. 

For how long have I used the solution?

We have been using Barracuda Email Security Gateway for the past year. 

What do I think about the scalability of the solution?

For the moment the solution is good. It is scalable. 

How are customer service and technical support?

Technical support is very quick, However, we have generally found them to lack the solution we need when we have contacted them. 

How was the initial setup?

As the solution is cloud-based there is no need to install it in each and every endpoint.

While installation was easy, it was not necessary to do for each and every session, as its parameters are solely within the email gateway. 

What about the implementation team?

The vendor assisted us with deployment. 

There is a five to six person supporting staff which helps us with deployment and maintenance. These consist of managers, administrators and engineers. 

What's my experience with pricing, setup cost, and licensing?

We paid for an annual license.

Which other solutions did I evaluate?

We did not evaluate other products before going with this solution. 

What other advice do I have?

The solution is deployed on cloud. 

There are 300 people making use of the solution in our organization.

All solutions have their pros and cons and there is no such thing as a perfect solution. We cannot customize the solution according to our needs and, consequently, its reporting capabilities are lacking. For this reason I rate Barracuda Email Security Gateway as a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Lahiru Somasiri - PeerSpot reviewer
Trainee Engineer - Systems & Security at Connex Information Technologies
Reseller
Top 5Leaderboard
An User-Friendly, Stable Email Security Gateway with a Responsive Customer Support Team.
Pros and Cons
  • "Barracuda Email Security Gateway has features like identify the spam source, rules to avoid some specific spams and then reschedule. And there are some other features like the email continuity, the email server and gateway site, which can relay the mail kit. The solution is user-friendly.These kind of features are the most valuable."
  • "Barracuda could improve its log and export options like PDF and HDML. It can also bring in more detailing in their console so that it could be better. Some new features should be expanded and made accessible for better protection."

What is our primary use case?

The solution is directly used as a email service for inbound and outbound protection and as a spam gateway. When issues of spam are reported to the company then we can suggest Email Security Gateway for the customer.

What is most valuable?

Barracuda Email Security Gateway has features like identify the spam source, rules to avoid some specific spams and then reschedule. And there are some other features like the email continuity, the email server and gateway site, which  can relay the mail kit. The solution is user-friendly.These kind of features are the most valuable. 

What needs improvement?

Barracuda could improve its log and export options like PDF and HDML. It can also bring in more detailing in their console so that it could be better. 

Some new features should be expanded and made accessible for better protection.

For how long have I used the solution?

I have experience Barracuda Email Security Gateway. 

What do I think about the stability of the solution?

It is a stable solution when the factory provides the the application access.

What do I think about the scalability of the solution?

It is a scalable solution as it is hosted in the cloud. 

How are customer service and support?

The technical support team is good as they respond immediately. 

How was the initial setup?

The initial setup is easy as it is user-friendly only the console is lengthy but that is manageable. The solution was deployed in our organisation six months ago. For the deployment, the cloud version is suggested because the currently, the world emails are trying to migrate to the cloud solutions. 

What other advice do I have?

The rate the overall solution a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer2153010 - PeerSpot reviewer
DP Manager at a agriculture with 51-200 employees
Real User
It's good at filtering out all the garbage
Pros and Cons
  • "Barracuda is good at keeping the garbage from reaching your inbox."
  • "Barracuda isn't catching everything. We're still getting quite a few phishing emails, so we're looking for something else."

What is our primary use case?

Barracuda protects us from spam and email-based threats. 

What is most valuable?

Barracuda is good at keeping the garbage from reaching your inbox. 

What needs improvement?

Barracuda isn't catching everything. We're still getting quite a few phishing emails, so we're looking for something else.

For how long have I used the solution?

We used on-prem Barracuda for a couple of years, and now we're on the cloud. 

What do I think about the stability of the solution?

I haven't had any stability issues so far. 

What do I think about the scalability of the solution?

We have 160 email boxes, so we're not a huge company. Barracuda scalable enough for our needs. 

How are customer service and support?

I rate Barracuda support eight out of 10. 

How would you rate customer service and support?

Positive

How was the initial setup?

I wasn't involved in the setup. We had someone from the vendor look at our setup and tell us what to change. 

What's my experience with pricing, setup cost, and licensing?

Barracuda costs about the same as the other solution I reviewed, but I still think it's expensive for what it does. 

What other advice do I have?

I rate Barracuda Email Security Gateway eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MuhammadIshaq Khan - PeerSpot reviewer
Security Administrator at a tech company with 1,001-5,000 employees
Real User
A scalable solution that to block some blacklisted emails
Pros and Cons
  • "The solution helps us to block some blacklisted emails."
  • "We are using the tool’s 400 model which does not offer accurate spam detection. We have also had performance issues with the tool."

What is our primary use case?

The solution helps us to block some blacklisted emails.

What needs improvement?

We are using the tool’s 400 model which does not offer accurate spam detection. We have also had performance issues with the tool.

For how long have I used the solution?

I have been working with the solution for three years. The tool’s model number that I work with is 400.

What do I think about the stability of the solution?

The solution is stable. We had faced some stability issues which got resolved after replacing some hardware.

What do I think about the scalability of the solution?

The solution is scalable. You can scale up or down the hardware appliances as per your license.

How was the initial setup?

The tool’s deployment is simple.

What about the implementation team?

I find the tool’s tech support very supportive.

What other advice do I have?

I would rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Barracuda Email Security Gateway Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Barracuda Email Security Gateway Report and get advice and tips from experienced pros sharing their opinions.