The pricing and licensing costs are very cheap and as there is no comparable product offered by other vendors, CA SOI is truly a unique solution with a very affordable price bracket.

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Buyer's Guide

CRM

April 2026

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it_user353238

Enterprise Development Manager at a insurance company with 1,001-5,000 employees

Nov 19, 2015

We can bring in all the CIs that we have and associate them with services.

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it_user351225

Principle Engineer at a media company with 10,001+ employees

Nov 17, 2015

In my position, the ability to pull information from various management tools is a must, and SOI allows me to do that with ease.

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it_user350661

Sr. Application Support Engineer at a financial services firm with 1,001-5,000 employees

Nov 23, 2015

Technical support is very good.

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CA Service Operations Insight [EOL] Cons review quotes

it_user558297

Technology Architect at a tech company with 10,001+ employees

Jan 3, 2017

It needs some work in the stability area. It's enterprise ready, but it's not as robust for a large volume.

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it_user558420

Director at a individual & family service with 10,001+ employees

Dec 8, 2016

In regards to their newly released Operational Analytics interface for mainframe systems, so far, the first releases are a limited set of data.

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it_user394989

TEM Engineer at a tech services company with 10,001+ employees

Mar 10, 2016

Customer Service: 8/10 - due to a complicated integration setup for CA COTS, a lack of proper documentation, as well as a limited featured topology, and no GIS map capability.

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it_user353238

Enterprise Development Manager at a insurance company with 1,001-5,000 employees

Nov 19, 2015

They need to look at going beyond Windows and go in more of an analytics direction.

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it_user351225

Principle Engineer at a media company with 10,001+ employees

Nov 17, 2015

The only thing it's missing is High Availability with remote locations. They should bring this is in ASAP.

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it_user350661

Sr. Application Support Engineer at a financial services firm with 1,001-5,000 employees

Nov 23, 2015

It’s not as scalable, but it’s not as big a platform as UIM.

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