Service and Support
CCH Tagetik exhibits strong customer service with a responsive team, especially for critical issues, though complexities arise in the support process. Customers appreciate the Italian support, but Central Europe-based users face delays. North American support appears lacking. Logging tickets and waiting can be difficult for urgent matters. Users have experienced both prompt assistance and occasional delays impacting business operations. Despite these challenges, technical support is deemed good, though response times vary by region.
Deployment
Installation of CCH Tagetik can be completed within a day with two servers required. Users find the process straightforward, though it can get complex without a consultant. Setting up dimensions, workflows, and processes is necessary. Users highlight that while loading dimensions and creating processes is manageable, figuring out their effective configuration poses challenges.
Scalability
CCH Tagetik scales well given adequate server capacity aligned with database size. Larger report run-times could improve, especially with on-the-fly consolidation calculations. Users report no major concerns and find scalability features robust, often rating it eight out of ten. They implement CCH Tagetik continuously, reflecting their confidence in its scalability capabilities.
Stability
CCH Tagetik is generally stable, though its performance can be influenced by server capacity and data volume. Proper IT configuration minimizes latency concerns, making it a reliable choice. Some users experience occasional bugs, rating its stability around seven out of ten. While older, it remains robust with no unexpected breakdowns, just known technical issues. Users find it important to manage data loads effectively to maintain stability.
