Learn more about CDW Managed Collaboration Services
CDW Managed Collaboration Services Features:
CDW Managed Collaboration Services has many valuable key features. Some of the most useful ones include:
-
Communication - CDW is consistent and persistent with the communication they provide to its users. CDW Managed Collaboration Services provides 24/7 communicative support.
-
VoIP Administration - CDW Managed Collaboration Services provides its users with Voice over Internet Protocol administration.
-
Trouble Shooting and Monitoring - CDW Managed Collaboration Services provides its users with a deeper level of technical support available for troubleshooting and monitoring. CDW can be relied upon to do the heavy lifting when supporting a system.
CDW Managed Collaboration Services Benefits:
There are many benefits to implementing CDW Managed Collaboration Services. Some of the biggest advantages the solution offers include:
-
Flexibility - Users can choose how much they would like CDW Managed Collaboration Services to be involved in their systems. Users as well have the flexibility to request adjustments to the solutions and services provided by CDW.
-
One Point of Contact - A specific team within CDW will support a user and their needs. With this system, users will not be transferred around and will have a set team or person to contact.
-
Mobility - CDW Managed Collaboration Services provides its users with the ability to move people, phone services, and phone accounts from one physical location to another.
Reviews from Real Users:
Below are some reviews and insightful feedback written by PeerSpot users currently using CDW Managed Collaboration Services.
A Network Manager at a large manufacturing company says: “One of the valuable features of CDW Managed Collaboration is having a deeper level of technical support available for troubleshooting and monitoring. We can rely on that technical support to do a lot of the heavy lifting in supporting the system.”
A Director of Marketing Services at a medium-sized company comments: “Their active monitoring is the most valuable feature. It is a 24/7 managed service. They are monitoring specific systems for us, which has really been a point of value for us. We don't have a network operations center that is 24/7. That is what CDW is for us.”
A Director of Educational Innovation and Technology Services at a medium-sized educational organization remarks: “I really appreciate CDW's consistency and persistence in communications. I use the Managed Collaboration platform's dashboard a lot less than I email or call my CDW rep to reach out to them. That's what we appreciate the most over any specific piece of it, that the customer service has been really helpful.”
A CAD/CAM Support Specialist at a large engineering company comments: “The most valuable function of the Managed Collaboration service is the ability to move people, their phones, and their phone accounts from one physical location to another, because we have two locations in Pennsylvania, one in Connecticut, and one in Chicago.”
