CDW Technology Support Reviews

Name: CDW Technology Support
Brand: CDW
Rating: 4.4 (5 reviews)

Vendor: CDW

4.4 out of 5

5 reviews
100% willing to recommend

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What is CDW Technology Support?

CDW Technology Support offers tailored technology assistance to businesses, ensuring reliable operation and quick resolution of IT challenges with a focus on effective support.

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CDW Technology Support is the #1 ranked solution in top IT Support Services solutions. PeerSpot users give CDW Technology Support an average rating of 8.8 out of 10. CDW Technology Support is most commonly compared to NTT Support Services: CDW Technology Support vs NTT Support Services. CDW Technology Support is popular among the midsize enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a construction company, accounting for 61% of all views.

Buyer's Guide

CDW Technology Support

May 2026

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Helped 893,221 peers since 2012

Featured CDW Technology Support reviews

Steve Oyler

Service Delivery Manager at a financial services firm with 501-1,000 employees

When we used them for scheduled project work it worked well. They did everything in the timeframe that we specified. They respond quickly and have the correct technical support on the first call, and if not, they get you to somebody who is the right contact, in a very timely manner. The fact that CDW owns the support relationship and case management from first call to resolution is huge. When we have an issue, we need help, and getting the right person at the right time, when we need it, is critical. Working with CDW's services results in a more personal support experience. The importance of that is the fact that they understand our environment. They can quickly identify the issues we may have, provide recommendations, and get them resolved. In addition, the OEM escalation included in the service is critical. While CDW has support abilities and can provide technical expertise, at times it's out of their hands. That's when we need that escalation to the OEM and, by escalating on our behalf and working through it for us, they are giving us what we need.

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ChrisBennett

Director of Infrastructure at a financial services firm with 51-200 employees

The most valuable aspect is the accessibility. We're able to speak to a resource directly, as soon as we need one. Also, the fact that CDW owns the support relationship and case management is very important. If we have an issue with how the case is progressing, we can go back to one contact to get an update and have them push the issue for us. If you're dealing with multiple people, then it's very easy for one person to say, "Well, I am not dealing with that piece. You need to refer to this person." You speak to that person and they say, "No, no. That's not our area. That's a different department. You need to speak to this area." You end up jumping back and forth between resources and wasting a lot of time trying to figure out why you can't get an answer to your question. [Without CDW] you're being thrown around between different support teams because they don't know how to provide an answer. The OEM escalation that CDW includes in CTS is helpful because there are times when you need to speak directly to the right person at the vendor. You may need access to a development team to help fix a bug, for example. When you need to escalate you can't expect the CDW people to know everything. It's inevitable you're going to get escalated up the actual vendor at some point.

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it_user1719105

Systems Administrator at Steel Technologies LLC

The most valuable aspect of the service is their responsiveness to the issues that we have. When we open up a ticket with them, they're pretty quick to get back to us, within at least 30 minutes or so. It's also good that CDW takes ownership of the support relationship and case management. It's always good to be able to work with one company for technical support, instead of having to rely on getting in touch with additional parties and then having a three-way call. A lot of things can get lost within that communication. We don't have to jump through hoops to get an issue resolved. They take it and work it. And if we need to give them any information, it's relatively easy to do and they're available to get on a call and work with me as well. Another very important aspect is that CDW Technology Support is that it includes OEM escalation because not every company knows everything about every piece of equipment. The original equipment manufacturer knows exactly what's going on. CDW will engage with the OEM and then get us engaged. We don't have to track that down or work with them to get that done.

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CDW Technology Support mindshare

As of May 2026, the mindshare of CDW Technology Support in the IT Support Services category stands at 5.7%, down from 19.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Support Services Mindshare Distribution
Product	Mindshare (%)
CDW Technology Support	5.7%
Tech Mahindra Service Desk	17.5%
Concentrix	17.3%
Other	59.5%

IT Support Services

PeerResearch reports based on CDW Technology Support reviews

Type	Title	Date
Product	Reviews, tips, and advice from real users	May 9, 2026	Download

Valuable Features

"Having CDW there as an interface means that we can get to the right resources quicker, and that means that we can get issues resolved more quickly."
"It's been much cheaper, much faster, with less involvement and fewer hours worked by my technicians, and faster resolutions."
"When I've run into show-stopping issues on our phone system, CDW has been able to help me resolve the issues quicker than had I just reached out to SMARTnet by myself."

Room for Improvement

"There are two separate teams that we deal with and we have two separate agreements with CDW."
"At times they think linearly and only engage with the person who set up the call or who submitted the ticket."
"Not that it's bad, but there may be room for improvement in terms of having a more knowledgeable first-level support, someone who is able to fix an issue on the first call, versus having to go to another level of technical support to have it worked on."

Pricing

"The pricing could always be cheaper, but it's very competitive and realistic compared to what we were paying."
"The pricing is okay... We get value for money from the service."
"The service works as well as I would expect it to. It could come down on price, although I'm paying just as much as I would have for the straight-up warranty service from Cisco. So I'm not sure they really could lower the price."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our CDW Technology Support Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Construction Company

61%

Comms Service Provider

Healthcare Company

Transportation Company

Outsourcing Company

Manufacturing Company

Financial Services Firm

Media Company

Government

Marketing Services Firm

Educational Organization

Wholesaler/Distributor

Retailer

Real Estate/Law Firm

University

Energy/Utilities Company

Compare CDW Technology Support with alternative products

Learn more about CDW Technology Support

Designed for businesses requiring dependable tech support, CDW Technology Support provides comprehensive assistance across different hardware and software environments. It aims to reduce downtime by delivering proactive maintenance and prompt issue resolution. Clients appreciate the expertise and professionalism of the support team, which is integral to maintaining robust IT infrastructures.

What are the key features of CDW Technology Support?

24/7 Support: Continuous availability ensures issues are addressed at any time.
Expert Insight: Access to specialized tech knowledge for efficient problem-solving.
Maintenance Services: Proactive upkeep to prevent future tech disruptions.
Custom Solutions: Tailored assistance to meet specific business tech needs.

What benefits and ROI should users look for?

Reduced Downtime: Minimized technical interruptions lead to improved productivity.
Cost Efficiency: Optimized resource allocation results in better budget management.
Enhanced Reliability: Dependable support enhances trust in business tech infrastructure.
Scalability: Support tailored to grow alongside business needs ensures long-term success.

CDW Technology Support is implemented effectively across industries such as finance, healthcare, and retail. In finance, it ensures secure and stable transaction processing. Healthcare providers benefit from uninterrupted access to critical medical systems, while retail businesses rely on seamless POS operations. This adaptability makes it a valuable resource for maintaining business continuity.

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IT Support Services

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CDW Technology Support Reviews Summary
Author info	Rating	Review Summary
Service Delivery Manager at a financial services firm with 501-1,000 employees	4.5	We switched to CDW for faster, more personal support, saving $20-25k and reducing our team's burden. They handle complex Microsoft environments and project work well; my only minor concern is their linear engagement on tickets.
Director of Infrastructure at a financial services firm with 51-200 employees	4.0	CDW's CTS streamlines my Microsoft support, saving time through accessible, centralized case management. It's valuable, but I find the two separate CDW support teams confusing and wish for a unified ticketing process for better clarity.
Systems Administrator at Steel Technologies LLC	4.5	I appreciate CDW's rapid responsiveness and effective resolution, including on-site parts and OEM escalation. While first-level support could improve, their engagement provides peace of mind.
CTO at a tech services company with 11-50 employees	5.0	I use CDW Technology Support for client issues, valuing its 24/7 availability and OEM escalation. It's effective for tier-one/two problems. However, for truly deep, tier-three challenges, my experienced team often escalates directly to the vendor.
IS Systems/Network Administrator at a non-profit with 11-50 employees	4.0	I chose CDW over SMARTnet for more personal, faster Cisco support, where they take ownership of issues. It offers better value for the same price, resolving problems quicker and reducing downtime.