Channeltivity Reviews

We used Channeltivity because we needed two things in one place: a partner portal for our distributors and partners to have an overview of the deals they brought in, and a learning management solution for both our partners and distributors so they can learn how to work with and sell our product, as well as for internal employee training.

The most valuable features are the all-in-one package solution and it was relatively straightforward to connect to Salesforce, our CRM solution. Additionally, the implementation of the ventilation was quite swift.

We encountered an issue where we had different processes for working with partners based on region. For example, Europe and the United States had different processes, and Channeltivity had technical limitations that prevented us from having separate processes for each region. Therefore, we had to unify the processes across regions in order to implement them in Channeltivity. This was one of the main issues we faced.

I believe that granting more granular control over permissions within the system would help to prevent the issue we encountered. Specifically, who should be able to view what within the system should be determined by field-level permissions, such as profile permissions. This is an area where I would like to see improvement.

I have been using the solution for almost five months.

The solution is stable.

From my experience, due to the technical limitations of separate processes, there could be issues with scalability in the future.

We had around 25 people using the solution.

I worked with the technical support during our implementation and it was excellent.

Positive

The initial setup is straightforward. The deployment took three months.

The implementation was completed in-house.

I'm not sure of the exact cost, but Channeltivity has a module-based pricing system so we can buy different modules of the solution separately. The pricing is slightly above average.

I give the solution a seven out of ten.

My manager had prior experience with Channeltivity, and some of his colleagues had experience as well, so this was the primary impetus for using Channeltivity.

I recommend the solution to others.

I used this solution when working at a small to medium size company of 300 employees that decided on a partner global go-to-market strategy. We needed a tool that was relatively simple and would allow us to kickstart our partner program without going into too much detail before we knew exactly what we needed. We wanted to start with a tool that we knew would do the job. 

This solution is very easy to use and does not take more than five minutes of playing around before you get a good understanding of how it works. 

Channeltivity are a small company and so we waited a long time for basic improvements. We gave up on many things after waiting for more than a year and decided to find our own solutions. The roadmap, timelines and integration with Salesforce could be improved.

I have been using this solution for a year and a half. 

Overall this is a stable solution but the site was quite regularly undergoing maintenance, which didn't last for a long time. It was only five minutes, but it would happen a few times a week and everyone would be locked out of the platform.

It's easy enough to set up new partners and grow them yourself, but in terms of self-service for partners, which is what you really want in terms of scalability, Channeltivity is quite a limited product.

I would rate the customer support five out of five for response times. They were very quick at getting back to us. However, the quality of the support we received was not great.

We decided to go with Channeltivity rather than a different product because the person who made the decision had previously used Channeltivity and thought it was easy to use.

Getting it completely up and running was pretty easy.

I would advise others to do background research and start small. If you choose Channeltivity, tailor your partner program towards what the platform can do.

I would recommend this solution for smaller companies who are just getting started with their partner program, have a pretty simple setup and only have a one-tier partner set up. It's easy to use but for anything larger or that has a two-tier partner model including distributors, I would recommend a different tool like PartnerStack.

I would rate this solution a seven out of ten. Once we started to scale and our partner program became more complex, Channeltivity became limited in its ability to help us scale.