What is our primary use case?
I have experience with Check Point Harmony Connect and Harmony Endpoint, mainly in an enterprise setting for the cloud-based access control and firewall functionality. It is a good, easy-to-deploy solution that is ideal when it comes to managing access to enterprise resources for those working in a home office type of scenario.
What is most valuable?
What I like about Harmony Connect is that every packet through the network is screened and filtered so that only clean packets can enter the PC. This is useful for a variety of security reasons because you no longer need to worry about things like DDoS attacks, etc.
Nowadays a lot of people are working from a home office, and Harmony Connect is an ideal solution when it comes to remote working. Let's say there is an organization of around 100-200 people — if they are working from home, they will have a strong need for enhanced firewall and UTM functionality. In this case, the organization can simply deploy Harmony Connect and the employees will have access to secure VPN connectivity.
Another point to mention is that Harmony Connect's real advantage over other solutions is that their support is excellent and they have really awesome technical staff.
What needs improvement?
The main problem with Harmony Connect is that, because it's in a new category of offerings by Check Point, there's very little marketing of the product so far, and this means that many potential users don't even know this kind of solution is available. There are also few testimonials or case studies talking about people who have used the product and fell in love with it, for example.
The second area in which they could improve is the performance of their management portal. For the end user of Harmony Connect, the performance is great and lightweight, but there is often some slowness when using the management portal as an administrator.
For how long have I used the solution?
I have six months of experience with Harmony Connect.
What do I think about the stability of the solution?
Harmony Connect is very stable and its performance is good in the production environment. One of my customers has been using it for six months so far and no issues have been found.
What do I think about the scalability of the solution?
It's a cloud offering so it scales nicely. I don't know about managing Harmony Connect beyond 1,000 users, but I'm not finding any difficulty with scaling because you just need to push the agent to the end user. I believe Check Point are using a major cloud provider such as Amazon, and I don't think scalability is an issue at all for them.
How are customer service and support?
The real advantage of Harmony Connect is their support team. They are excellent, and their technical guys are really awesome. If there is any issue, you simply call them, and most of the time the issue will be resolved on the first call.
They are not very aggressive in their promotion of Harmony Connect, so you would expect that the support might be lacking but this is not the case. And when it comes to new feature requests, they are open to listening. If you can convince them to bring out a new feature, they will keep you updated and perhaps even connect you with their R&D team, no matter how small you might feel to them. Check Point's support team is truly one of the best.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Earlier, we used to deal with Symantec, but lately Symantec has not been operating well in India. It is very difficult to even get quotations for the pricing, so we don't deal with them much nowadays.
How was the initial setup?
You hardly have to click more than three times and your Harmony Connect will be configured.
What about the implementation team?
The implementation for about 1,000 users is not particularly difficult. It will need a system administrator for the data, managing the security features, and maintenance, but typically two or three staff members are more than enough to handle it.
What's my experience with pricing, setup cost, and licensing?
The pricing is good, especially when you compare it to other firewall or UTM solutions from FortiGate or SonicWall, where you would have to invest about four hundred thousand rupees for 100 users over a three-year period. On top of that, for those solutions you would also need to pay for the expertise to manage the solution, including 24/7 monitoring and so on.
Which other solutions did I evaluate?
We have considered another solution called Prisma Access from Palo Alto Networks, and it may turn out that we will need that solution instead of Harmony Connect to fulfill our future ambitions, but I don't have any personal experience with it yet.
What other advice do I have?
I would rate Harmony Connect a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner