Lookout offers a mobile EDR solution that uniquely addresses the challenges of iOS and Android security, providing comprehensive threat defense and visibility.
| Product | Mindshare (%) |
|---|---|
| Lookout | 18.2% |
| Zimperium | 25.0% |
| Check Point Harmony Mobile | 10.6% |
| Other | 46.199999999999996% |
The platform has brought a positive return on investment and satisfaction overall. The partnership with Lookout has created optimism for future success despite no expectation for a flawless tool.
By utilizing AI-driven security and behavioral analysis, Lookout identifies and mitigates mobile threats before they escalate. Lookout's mobile threat defense system is tailored for modern risks, protecting employee devices from social engineering attacks such as phishing and smishing. It bridges the gap between mobile and traditional endpoint security, ensuring secure mobile productivity through the world's largest mobile security data set.
What are the key features of Lookout?Lookout is widely implemented across industries like finance, healthcare, and government due to its ability to secure sensitive data on mobile platforms. Financial institutions value its proactive threat detection, healthcare providers rely on its compliance capabilities, and government agencies trust its robust defense against sophisticated attacks. Lookout helps organizations maintain security while enabling mobile productivity.
Lookout was previously known as CipherCloud.
| Author info | Rating | Review Summary |
|---|---|---|
| IT Manager at NHS Trust | 3.5 | I use Lookout for mobile security; it reduces risk and offers good features. While stable and supported, the initial setup requires experience and pricing is a little expensive. I rate it 7/10. |
| Manager of Product Development Team at a tech consulting company with 10,001+ employees | 4.0 | I use Lookout for enterprise mobile security, valuing its silent protection and user-friendly design. While scalable and affordable, I note its innovation lags, and partner-heavy operations create stability and customer service complexities, post-consumer divestment. |
| Director Endpoint Security at a financial services firm with 10,001+ employees | 4.0 | We use Lookout to secure our mobile devices, valuing its protection and ease of integration. While improvements are needed in API access and activation processes, we've seen a positive ROI and appreciate our partnership with Lookout for ongoing support. |
It has reduced our risk around mobile devices.
I like the security features and being able to see what apps and websites people are using.
There is nothing we have come across that we've desired.
The stability is fine. We have not had any issues with bugs or breakdowns.
We can easily scale up or down.
Their support team is always available to answer questions and help.
Positive
The initial setup requires a little bit of experience with configuration. That said, once it's done, it is quite easy to use.
The pricing is a little expensive. We are currently looking at comparisons with other solutions, including Umbrella.
I'd rate the solution seven out of ten.
Our primary use case for Lookout is security for our enterprise mobile phones. Lookout provides security including antivirus, scanning, and other features.
All the operations that it handles happen in the background. It's not something that I have to continually use every single day. It offers a certain peace of mind that if something does come up, it is in the background scanning. Based on how many notifications I get, or actually don't get, sometimes I forget it's even running.
The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices.
Their solutions have a very user-focused design. It's very easy to open up the application and understand what the current status is. Navigation-wise, it's about par with everybody else. When you have a lot of tools in a single application it becomes difficult to say, "You should go here," or "Take a look at this area." Overall, they are a little bit ahead in terms of usability and their focus on the user's journey.
I can really only speak about Lookout in the consumer space, not the enterprise space, but something that they are working on, or were working on, is partnerships and trying to lead the market in terms of innovation. From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products. It's really about seeing if they can lead on the innovation front and try new things with their solutions.
I have been using Lookout for about two years now.
From my experience, I haven't seen anything go wrong in our deployment.
We do have feelers out in terms of how they're performing in other spaces. There are some concerns, when it comes to stability, especially with some of their partner solutions, because there are so many partners involved and they may not have the full say in how things play out. I can't necessarily hold it against them, but it also does put a mark on their name in terms of an app rating or the overall experience being subpar compared to the rest.
From an enterprise perspective, it has scaled well. Lookout is installed on just about all of our 100,000 corporate devices. It's enforced by our internal organizations, making sure that when we set up a work device, it comes as part of a download package.
In any of the discussions that we've had with their technical teams, they have been very knowledgeable and helpful in certain aspects.
They have a lot of partnerships, from what we can tell, and that does start to make the waters a little bit murky. They have third parties that provide functionality and there is a concern that we're going to be bounced around between five different groups to get help for a problem. If you describe it incorrectly, all of a sudden you're with a group that can't help you and they have to forward you to another group.
They have been very responsive and super helpful when it comes to any of the issues we've identified. Still, that concern about being bounced around between multiple partners detracts from the overall experience.
Positive
The decision to move forward with Lookout had more to do with the business terms.
Lookout comes in at a lower price point and that's how they get their foot in the door with customers. I respect that.
Lookout parallels many of the solutions that are in the market today. It's a standard AV solution and its overall capabilities are pretty common. I predominantly work in the consumer space, and I have looked at competitive offerings. From the research that we've done, Lookout is definitely on the lower end when it comes to price point and that seems to be the only differentiator. The technology is in place in this space and it's really about who is coming in at the better price point now.
We compared Lookout to other big players in the markets, whereas Lookout runs as a startup operation. We compared them to companies like Norton and McAfee, which have a bigger global footprint and, comparatively, Lookout is cheaper.
Lookout just announced that they are divesting their consumer market space, which has been acquired by F-Secure. It seems that Lookout is now focusing on its enterprise business.
The challenge for Lookout is going to be scaling things, given how large their customer base is today. We'll have to see how they perform. Now that their consumer security group has been acquired, we'll see just how much they can grow. In the process, there are definitely going to be a lot of senior people talking about things like how they consolidate. In a situation where you're going into $200 million in debt, you're going to look at whether you can operate in a leaner fashion. It is a general concern, but overall, their revenue projections are looking really positive. Time will tell how it shakes out.
Overall, from my perspective, they have that startup mentality and they're definitely pushing the edge. They're trying to gain as much traction as they can and doing a lot to make sure that enterprises understand what they're doing. They're doing a good job there. What they have to do is make sure, from a technology standpoint, that they can keep up. There definitely is innovation there, we can see it, but it's a half step behind some of the leaders in the marketplace. Making sure that they can keep pace is going to be the biggest issue.
Regarding the RSA Conference, with my focus on consumer security, I'm seeing what the bigger picture is like for enterprises that are trying to run their operations. It is fascinating to see the commonalities between what a business's problem might be versus what a consumer's problem is. There are also some striking differences in terms of how each of the solutions being presented here can span both. There are a lot of smart people here who are very interested in really good technology. Translating that into the consumer space and making sure it's simple and they understand what's going on is going to be a challenge. However, I don't think it's impossible. A lot of great things are developed here that will eventually make their way down to the consumer space. It's only a matter of time.
Our primary use case is to secure our corporate and bring-your-own mobile devices to prevent malware threats. The solution is a secure tool to protect against rogue attacks, threats, vulnerabilities, malware, rootkit applications etc. We have the SaaS instance of Lookout, so we don't have anything on-prem.
Lookout MES is essential to our organization's endpoint security; we require a security stack on all our assets, whether Windows 10, Linux, Mac, or cloud workloads. Mobile is another endpoint we need to protect, and Lookout is the tool we use to protect our mobile devices, corporate and personal.
The solution frees up time for some of our IT and security staff, allowing them to focus on other tasks and projects. We spend less time looking after our mobile security and running manual reports and different company controls. We use our APIs for MDM connected to Lookout to build dashboards, which allows us to be transparent and see the baseline security for our mobile devices, and which ones have the highest vulnerability. The tool helps us with compliance, so all these elements free up time.
Lookout reduced our security and IT overhead costs as we have fewer full-time employees working on producing dashboards. Previously, our staff also had to run manual reports and compile them for a clear security picture, but we no longer require the same amount of staff taking care of mobile devices in the backend.
The product reduced the risk to our organization's data, which was our number one priority when looking for a solution. We need to reduce the risk to our mobile devices and, by extension, the data and clients on them, which is why we chose Lookout.
The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade.
Lookout is excellent for helping end users self-remediate security issues; we have a good relationship with the vendor, we have regular meetings, and they send us communications regarding critical vulnerabilities and what we can do on our backend to protect our organization. They offer guidance on communicating with our users because, ultimately, the users must carry out the malware cleanup due to privacy; it's not automatic. So we have a good partnership with the vendor; we developed a KB article together and offered the best information to our help desks, who can support our mobile users.
The mobile security telemetry offered by Lookout is everything we currently need. We deployed a year ago, so as we mature, we will look for and build dashboards for all the telemetry the solution can provide. It integrates well with our MDM, and we have everything we need.
The solution helps us maintain employee privacy; as with any new tool introduced, privacy was a concern for us. The user has to carry out the Lookout activation for a good reason because they're prompted to allow and disallow certain features. We had to go through all the privacy artifacts from our organization before deploying the tool, and we ensured effective communication with our users from the get-go. We had a successful deployment by being transparent and having regular contact with our users, senior management, and help desks.
We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide APIs to customers so we can query our data and use it in the cloud, and this is the only outstanding area for improvement with the product right now.
Another improvement could be a more streamlined activation process for Android and iOS; there are several prompts when activating the application on a new device, and if that could be adapted to one click, that would be beneficial.
We've been using the solution for about a year.
We haven't seen any degradation in performance by adding an additional agent on our devices, and we haven't encountered any situation that required a non-installation or reformat, so the stability is excellent.
The beauty of SaaS is that we don't have to worry about on-prem infrastructure, being able to support the number of devices, or factoring in additional devices that we will bring in later. We never had an issue with availability, so the scalability is great.
We can open and manage use cases through Lookout's platform, no product is perfect, but their responses are always within the SLA.
Positive
We attempted to use another solution for many months; we deployed it, and it didn't work for us. We had issues integrating it with the MDM we use at the bank and our use cases. We spent a lot of time on pre-production, but we couldn't make the solution work according to our requirements.
The deployment was relatively straightforward; it was medium to low in complexity. We did a lot of pre-deployment work, including gathering all the artifacts required to proceed, risk assessment for the vendor, privacy impact assessment, and due diligence artifacts. As it wasn't an on-prem deployment, we only had to ensure the connections out of the organization and to the cloud were secure, ensuring all lines were encrypted, and that the connector to our MDM tool was in place. We initially deployed in a pre-production tenant, so we had an idea of what to expect when moving to a production environment. We were familiar with all the required steps and the configuration.
My team supports the security stacks for all platforms, and with Lookout being a SaaS, the only task to do on our end is updating the agent, which is done automatically through our MDM. The MDM detects updates and pushes the agent out to all the mobile devices; we don't have to do anything manually.
We implemented with our organization's teams, and we had partnerships; we wanted to ensure we had training included and initial PS hours, which were included in the initial help from the vendor. No third party was necessary; we confirmed it was built into the contract that we would have the training and PS hours assigned. We wanted a smooth and successful deployment, which is good for both the vendor and us, so it was an excellent two-way partnership.
We have seen an ROI with the platform and are delighted with it overall. We don't expect to find a perfect tool, but thanks to the partnership we built with Lookout, we look forward to a bright path ahead.
The pricing is fair; it's comparable to our previous solution, and we carried out multiple POCs and POVs (proof of value). The product is worth the money we pay for it.
I rate the solution eight out of ten.
Overall, my assessment of Lookout for helping secure our remote workers' access to devices is that no tool is perfect. We have to augment it with the other controls we have in place at the bank, but we're happy with the purchase and have replaced the previous tool that wasn't working for us. We're satisfied to have found a solution that works well for us.
We have yet to implement the endpoint detection and response with this particular product, but EDR is a feature we rely heavily upon for all our endpoints. We might not be licensed to use it yet with Lookout, so we have yet to qualify its EDR capabilities.
To someone who has an existing mobile device management solution and doesn't want to add a secure web gateway product, there's a lot you can do with an MDM. Still, you usually can't run vulnerability management and attack prevention. With a mobile endpoint product, you can close the loop on the MDM, and that's how we use it. A robust MDM for device management and a good platform to reduce risks and manage vulnerability. In my opinion, you have to have both.
My advice to others evaluating the solution is not to limit the protection of the mobile force to one product and to carry out a POC on several tools. Going for Lookout or any platform of this type, communication to the end user is the top priority, and top-to-bottom communication works very well in this case. It provides visibility and transparency from senior management to the end user. Communication is essential for a successful mobile endpoint security deployment.
