I primarily use this solution for remote connectivity.
Head IT Operations at a tech services company with 1-10 employees
Good support, provides for remote connectivity that is scalable and easy to manage
Pros and Cons
- "This solution can scale from SMB to the enterprise level. It is very impressive."
- "This solution is expensive so pricing is a concern."
What is our primary use case?
What is most valuable?
In a software-defined network architecture, it heals itself and the management of the solution is very easy.
What needs improvement?
This solution is expensive so pricing is a concern.
For how long have I used the solution?
I have been using Cisco SD-WAN for about one year.
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January 2026
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What do I think about the stability of the solution?
We have had no issues with stability.
What do I think about the scalability of the solution?
This solution can scale from SMB to the enterprise level. It is very impressive.
Scalability in this context does not concern users, but connections between the head office and branch offices. We do not deal with endpoints or end-users.
We do not have plans for expansion or increasing our usage at this point.
How are customer service and support?
I have contacted technical support several times during the deployment phase and while troubleshooting. They are amazing. They are really helpful and the support is perfect.
Which solution did I use previously and why did I switch?
We have only ever used Cisco solutions.
How was the initial setup?
The initial setup is straightforward.
For a regular customer, the deployment will probably take between 15 and 20 days.
What about the implementation team?
We deploy these types of products for our clients.
What other advice do I have?
This is a good solution. It's a new technology that people should look into because it provides for seamless management of the whole network, including switches. That said, there is always room for improvement.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Network Engineer at a transportation company with 501-1,000 employees
Provides hybrid networking.
What is most valuable?
Viptela (router) SDN-based services:
- Hybrid networking.
- Combination of low-cost appliances and virtualization.
How has it helped my organization?
While it is not implemented in our organisation, I have been looking in SDN for quite a while and had some concern about hype and buzz words surrounding development of the subject.
With Viptela (Cisco is buying this start up), it is the golden average on what I would like to see in SDN implementation.
For how long have I used the solution?
I have not used it yet.
What do I think about the stability of the solution?
Stability (especially running in virtualized environment) is an issue SDN vendors do not talk about until customer learns the hard way. It has to be tested.
What do I think about the scalability of the solution?
Scalability is a strong selling part of virtualized solutions. I hope it is the case for Viptela; something to test.
What other advice do I have?
This is definitely a product worthy of being evaluated and tested.
The attractive part is a combination of low-cost appliances and virtualization.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Cisco Catalyst SD-WAN Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2026
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Buyer's Guide
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