We use this solution for networks linking SMB Offices and remote access VPN.
Works at Thomson DeRienzo Engineering
Stable and have a long service life, but they are expensive and should be more cost-effective
Pros and Cons
- "They don't ever fail and they have a long service life."
- "The price is high and it should be improved."
What is our primary use case?
What is most valuable?
They don't ever fail and they have a long service life.
What needs improvement?
The price is high and it should be improved.
For how long have I used the solution?
I have been using this solution for twenty-five years.
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How are customer service and support?
The service is good.
What other advice do I have?
Overall, I'm satisfied with this solution.
Disclosure: My company has a business relationship with this vendor other than being a customer. Certified partner agreements

Network Engineer at a tech services company with 501-1,000 employees
The system runs very well, we haven't experienced any downtime
Pros and Cons
- "The new series has lots of great features, it's really lovely. From a management perspective, or a policy creation perspective, which we are seeing in the Catalyst 9000 series it is great."
- "The current catalyst is probably outdated so we will most likely move to the newer version of the solution soon."
What is our primary use case?
Our primary use case is system integration on the client end. We propose this solution to our customers based on their individual capacities and requirements. We have also been using the basic functionalities of the tool internally, very basic not to any high-end degree.
How has it helped my organization?
I personally have never faced any kind of issues. The system is running very well and does what I need it to do. If there are any failures or problems we can resolve them quickly. We are able to get things up and running again and accomplish tasks after a failure within a few hour's time. We are very happy with what we are getting from our Cisco Catalyst Switches solution.
What is most valuable?
The new series has lots of great features; it's really lovely. From a management perspective, a policy creation perspective, and a utility perspective; the functionality we are seeing in the Catalyst 9000 series is great.
What needs improvement?
The current catalyst is probably outdated so we will most likely move to the newer version of the solution soon.
Some additional features that should be included in the next release could include the ability to create real integration, standard policy pushing, and optimizations.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
The product is very stable in all environments. We haven't experienced any problems.
What do I think about the scalability of the solution?
The scalability is great. I have to say that the Cisco Catalyst solution provides the scalability directly in line with our needs.
How are customer service and technical support?
Our technical support experience has been very good. We have mainly relied on our internal team for technical support and maintenance.
Which solution did I use previously and why did I switch?
In the past, we used a different solution but it was a long time ago and I really can't remember what it was.
How was the initial setup?
Since we are all certified engineers we found the initial setup to be straightforward.
What about the implementation team?
The implementation was done in-house.
What was our ROI?
I believe that our return on investment is excellent mainly due to the fact that we haven't experienced any downtime, no issues at all. This is one of the reasons I believe the production is a good solution; it's a sound investment. We are not losing any time.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing are fine. To be honest we have found that this tool is able to meet all of our expectations at this time. This solution is agile and meets our expectations.
What other advice do I have?
Overall, I can say that the Cisco Catalyst Solution is a very stable product. Technical support is good from our experience. Everybody seems to know and work well with the tool, including management cross-functionally it's a tool that we enjoy using.
I would rate it an eight out of ten. The only reason I'm not giving this solution a slightly high rating is due to the fact that we are seeing improvements in the new series of this solution. What we are seeing and what we are expecting are great improvements; the management team likes the new type of architecture we are seeing in the new series of the tool.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Cisco Catalyst Switches
June 2025

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Information Security Analyst at a financial services firm with 1,001-5,000 employees
The SmartPort feature has been valuable and helped my organization
Pros and Cons
- "We heavily use the SmartPort features. It has really helped us. The U.S. policies are handled by the auto SmartPort feature"
- "They should make so that they let users know five to ten minutes before productivity is restored in the case of power loss."
What is our primary use case?
We use this solution for provisioning.
How has it helped my organization?
We heavily use the SmartPort features. It has really helped us. The U.S. policies are handled by the auto SmartPort feature.
What is most valuable?
It's easy to use and easy to configure. It's easy to provision and plan ahead.
What needs improvement?
They should make so that they let users know five to ten minutes before productivity is restored in the case of power loss.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It's very stable.
What do I think about the scalability of the solution?
It is highly scalable. We have 120 users. It has high capabilities. We only require six or seven people for the maintenance. Cisco has guidelines for the maintenance that are straightforward.
How are customer service and technical support?
If I ask for any support, they're responsive. Their support is very good. We haven't had any problems.
How was the initial setup?
The initial setup was very easy, not complex at all.
What's my experience with pricing, setup cost, and licensing?
It's very pricey. Compared to competitors, it's a lot more expensive. They should consider lowering the price for smaller organizations so that it's easier for them to afford.
What other advice do I have?
I would rate it an eight and a half out of ten.
They should develop more customization features. It would make things easier for the engineers.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at a manufacturing company with 10,001+ employees
Has become easier for us to troubleshoot but the newer models aren't so stable
Pros and Cons
- "It has become easier for us to troubleshoot and find issues faster in the management software for the switches. It saves us troubleshooting time because if the network is down it has a big impact on production."
- "The newer models are not so stable. Other products like 6800, 3750, were stable but starting from 3850 it got worse. We have a lot of issues and a lot of bugs. It's a new product so it's understandable but it should be improved."
What is our primary use case?
Our primary use case of this solution is for routing, switching, and for interconnecting sites.
How has it helped my organization?
It has become easier for us to troubleshoot and find issues faster in the management software for the switches. It saves us troubleshooting time because if the network is down it has a big impact on production.
What is most valuable?
The stability is the most valuable feature. We have some outages but it's 95% stable.
What needs improvement?
The newer models are not so stable. Other products like 6800, 3750, were stable but starting from 3850 it got worse. We have a lot of issues and a lot of bugs. It's a new product so it's understandable but it should be improved.
What do I think about the scalability of the solution?
Scalability is easy. It's easy to increase the size of our network, we use templates.
How are customer service and technical support?
We haven't had to use their technical support.
Which solution did I use previously and why did I switch?
We wanted a reliable solution so we chose Cisco. We began working with them ten years ago. We have everything on Cisco and it's not worth it to switch everything to another brand.
How was the initial setup?
The initial setup is a bit complex but we have templates so we just have to deploy our template configuration. The VLAN configuration was complex. We have STP and different protocols which are not on the V-port so we had to enable it.
What about the implementation team?
We implemented it ourselves.
Which other solutions did I evaluate?
Ten years ago we used Avaya and HPE.
What other advice do I have?
I would rate it a seven out of ten. Not a ten because we are highly satisfied with all of their products but with the newer products, some parts have problems that take a while to fix.
I would say to go for Cisco. It is a stable and quality solution.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engeneer at a retailer with 10,001+ employees
Performs really well and has great support, we use it everywhere in our company
Pros and Cons
- "Their technical support is very good. They know what to do and if they don't know what to do, they give me the person who does know."
- "It should have better security and the prices can always be lower. The cheaper the price, the better but if the quality is good, it's worth it. They also have to improve the firewalling."
What is our primary use case?
We use it everywhere in our company. The switches are in our data center and our stores. It performs really well, it's stable. There are some software issues but it's generally good.
What is most valuable?
Cisco support is one of the most valuable features. If you have any problem you can find a lot of information online. If it's a really bad situation, you can have a technician help you.
What needs improvement?
It should have better security and the prices can always be lower. The cheaper the price, the better but if the quality is good, it's worth it. They also have to improve the firewalling.
SP access should be included in the next release.
What do I think about the stability of the solution?
Stability is perfect.
What do I think about the scalability of the solution?
Scalability will depend on the specific product.
How are customer service and technical support?
Their technical support is very good. They know what to do and if they don't know what to do, they give me the person who does know.
How was the initial setup?
Sometimes we have complex setups and sometimes they're simple.
What about the implementation team?
We implemented with MTS Austria. They were really great. They know what to do.
Which other solutions did I evaluate?
We also looked at HPE and Juniper.
What other advice do I have?
Look at the pricing. If you can afford it, buy it.
I would rate it a nine out of ten. I like it, it works.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Deputy Quality Audit
We use it for networking, it's very stable and has good scalability
Pros and Cons
- "The stability and Cisco's support are the most valuable features."
- "The prices are high. It's more expensive than other similar options."
What is our primary use case?
Our primary use case is for networking, both for the local network and our internet network.
What is most valuable?
The stability and Cisco's support are the most valuable features.
What needs improvement?
The prices are high. It's more expensive than other similar options.
I would like for them to include more cloud options in the next release and a smaller router.
What do I think about the stability of the solution?
It's a very stable product. It has become increasingly more stable since we started working with them in 1988.
What do I think about the scalability of the solution?
Scalability is good.
Which solution did I use previously and why did I switch?
We knew we needed to switch solutions because we have a client who told us what they need for their future projects. We strategized and went with this solution. We try to find them the best product.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
We used a Cisco representative for the initial deployment. We didn't have any problems with them, it was a good experience.
Which other solutions did I evaluate?
We also looked at Huawei but we went with Cisco because we're more comfortable with them even though their prices are a little higher.
What other advice do I have?
I would rate it an eight out of ten. Not a ten because of the prices.
I would advise someone considering this solution to check out all of your options and go back to Cisco.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder and Lead Network Consultant at Airowire Networks
Supports our entire line infrastructure and is easy to use
Pros and Cons
- "Their technical support is good, one of the best in the industry."
- "To make it a ten they should simplify the licensing, add the cloud-managed feature, and it should be more cost-effective."
What is our primary use case?
We use this solution for the campus network.
How has it helped my organization?
It supports our entire line infrastructure. It runs from the line under the entire campus and is the backbone of the network. The entire business runs from this product.
What is most valuable?
The ease of use is the most valuable feature.
What needs improvement?
They should make it more affordable, improve the cost, manageability, and central management.
I would like to see a cloud-managed feature.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
The catalyst switches are stable.
What do I think about the scalability of the solution?
They are scalable. We have are around 2,000 users. We use it quite extensively and we require at least two to three people for maintenance.
How are customer service and technical support?
Their technical support is good, one of the best in the industry.
How was the initial setup?
The initial setup was straightforward. The deployment depends on the scale of the network, because all of these devices, they don't work in silo, they work in tandem with each other. So it depends on the scale and size of the network.
What about the implementation team?
We used an integrator for the deployment. We had a good experience with them.
What was our ROI?
We have absolutely seen ROI. You will see ROI if you use this solution for a longer duration.
What's my experience with pricing, setup cost, and licensing?
The price is on the higher side. Licensing is also complicated. Simply, there are multiple licenses required.
What other advice do I have?
I would rate this solution a nine out of ten. To make it a ten they should simplify the licensing, add the cloud-managed feature, and it should be more cost-effective.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
Network Security Coordinator at a energy/utilities company with 1,001-5,000 employees
The 802.1X port security works well and helps keep the network secure
Pros and Cons
- "The 802.1X port security and other security features work well and help keep the network secure."
- "The CLI is pretty much the same across all switching and routing platforms from Cisco, making deployment of new switches, replacement of damaged equipment, or upgrades to newer platforms very easy."
What is our primary use case?
Access layer Switches. VLAN Segmentation, Inter-VLAN and LAN Routing. 802.1X network access device.
How has it helped my organization?
This platform has enabled reliable connectivity across the entire campus network. Great performance and stability ensure that the network is available where you need it. The 802.1X port security and other security features work well and help keep the network secure. PoE helped us deploy WLAN APs, security cameras, and IP phones with minimal cabling.
What is most valuable?
- Very stable and dependable switches.
- The wide range of features will be enough for almost any LAN environment.
- The CLI is pretty much the same across all switching and routing platforms from Cisco, making deployment of new switches, replacement of damaged equipment, or upgrades to newer platforms very easy.
What needs improvement?
I have found no major drawbacks in the Catalyst platforms. The price is high, but for seemingly the best LAN switching platform available, coupled with Cisco's excellent support, the price doesn't seem to be too much.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
No issues with stability.
What do I think about the scalability of the solution?
No issues with scalability.
How is customer service and technical support?
Technical support is the best I have worked with.
How was the initial setup?
Basic switching functionality works out-of-the-box, as with any other switch. Complexity will depend on the task at hand, but if you're familiar with the Cisco CLI you should have no problem finding your way.
What's my experience with pricing, setup cost, and licensing?
Pricing of Cisco equipment is high, but I think these switches are worth the price.
What other advice do I have?
I have been working with Catalyst switches for 10 years. Cisco support is among the best there is. Use it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: June 2025
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