I am a network engineer and work primarily on Cisco products, including the Catalyst Switches.
Network and Infrastructure Engineer at a tech vendor with 1-10 employees
Easy to configure, good documentation, and the community support is helpful
Pros and Cons
- "The most valuable feature is the ease of configuring a switch."
- "Reducing the price would be an improvement."
What is our primary use case?
What is most valuable?
The most valuable feature is the ease of configuring a switch. It gives you a lot of control.
The community support is good.
I am satisfied with the documentation that is provided by Cisco.
What needs improvement?
Reducing the price would be an improvement.
For how long have I used the solution?
I have been using Cisco Catalyst switches for the past year.
Buyer's Guide
Cisco Catalyst Switches
May 2025

Learn what your peers think about Cisco Catalyst Switches. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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What do I think about the stability of the solution?
This solution is definitely stable.
What do I think about the scalability of the solution?
I would say that this product is scalable.
How are customer service and support?
I have never used the Cisco technical support. The community support is pretty good and there are a lot of resources available online.
Which solution did I use previously and why did I switch?
I have not used networking products by another vendor.
How was the initial setup?
Catalyst switches are pretty easy to install. It takes between 20 and 30 minutes per switch.
What about the implementation team?
I am the only person who is maintaining the switches.
What other advice do I have?
This is a product that works find and I definitely recommend it. Interface-wise, it is pretty straightforward and I haven't had any issues with it.
I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner

Network Engineer at a tech services company with 501-1,000 employees
The system runs very well, we haven't experienced any downtime
Pros and Cons
- "The new series has lots of great features, it's really lovely. From a management perspective, or a policy creation perspective, which we are seeing in the Catalyst 9000 series it is great."
- "The current catalyst is probably outdated so we will most likely move to the newer version of the solution soon."
What is our primary use case?
Our primary use case is system integration on the client end. We propose this solution to our customers based on their individual capacities and requirements. We have also been using the basic functionalities of the tool internally, very basic not to any high-end degree.
How has it helped my organization?
I personally have never faced any kind of issues. The system is running very well and does what I need it to do. If there are any failures or problems we can resolve them quickly. We are able to get things up and running again and accomplish tasks after a failure within a few hour's time. We are very happy with what we are getting from our Cisco Catalyst Switches solution.
What is most valuable?
The new series has lots of great features; it's really lovely. From a management perspective, a policy creation perspective, and a utility perspective; the functionality we are seeing in the Catalyst 9000 series is great.
What needs improvement?
The current catalyst is probably outdated so we will most likely move to the newer version of the solution soon.
Some additional features that should be included in the next release could include the ability to create real integration, standard policy pushing, and optimizations.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
The product is very stable in all environments. We haven't experienced any problems.
What do I think about the scalability of the solution?
The scalability is great. I have to say that the Cisco Catalyst solution provides the scalability directly in line with our needs.
How are customer service and technical support?
Our technical support experience has been very good. We have mainly relied on our internal team for technical support and maintenance.
Which solution did I use previously and why did I switch?
In the past, we used a different solution but it was a long time ago and I really can't remember what it was.
How was the initial setup?
Since we are all certified engineers we found the initial setup to be straightforward.
What about the implementation team?
The implementation was done in-house.
What was our ROI?
I believe that our return on investment is excellent mainly due to the fact that we haven't experienced any downtime, no issues at all. This is one of the reasons I believe the production is a good solution; it's a sound investment. We are not losing any time.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing are fine. To be honest we have found that this tool is able to meet all of our expectations at this time. This solution is agile and meets our expectations.
What other advice do I have?
Overall, I can say that the Cisco Catalyst Solution is a very stable product. Technical support is good from our experience. Everybody seems to know and work well with the tool, including management cross-functionally it's a tool that we enjoy using.
I would rate it an eight out of ten. The only reason I'm not giving this solution a slightly high rating is due to the fact that we are seeing improvements in the new series of this solution. What we are seeing and what we are expecting are great improvements; the management team likes the new type of architecture we are seeing in the new series of the tool.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cisco Catalyst Switches
May 2025

Learn what your peers think about Cisco Catalyst Switches. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,604 professionals have used our research since 2012.
Solutions Architect at a comms service provider with 11-50 employees
Helpful support, reliable, and simple implementation
Pros and Cons
- "I have found that the protocols that Cisco Catalyst Switches support are beneficial for my customers."
What is our primary use case?
I use Cisco Catalyst Switches for the connectivity of my client's local area network.
What is most valuable?
I have found that the protocols that Cisco Catalyst Switches support are beneficial for my customers.
For how long have I used the solution?
I have been using Cisco Catalyst Switches for approximately one year.
What do I think about the stability of the solution?
Cisco Catalyst Switches is a stable solution.
What do I think about the scalability of the solution?
I have found Cisco Catalyst Switches to be scalable.
We have five customers using Cisco Catalyst Switches.
How are customer service and support?
The support from Cisco Catalyst Switches is good.
How was the initial setup?
Cisco Catalyst Switches has a straightforward installation.
What's my experience with pricing, setup cost, and licensing?
The pricing of Cisco Catalyst Switches could be better in general. There is an annual license required.
What other advice do I have?
I would recommend this solution to others.
I rate Cisco Catalyst Switches a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Network Operations Center Engineer at a tech company with 51-200 employees
Stable, simple to use, and the technical support is good, but the pricing could be better
Pros and Cons
- "If they worked on lowering the price, they would be able to attract more customers."
What is our primary use case?
This solution is used to strengthen our connections, connect to the network, as a router to multiple systems, network management, and monitoring.
What is most valuable?
The configuration is the most valuable feature of this solution.
It is easy to use.
For how long have I used the solution?
I have been working with Cisco Catalyst Switches for one year.
We are working with the 3750 series.
What do I think about the stability of the solution?
The stability of Cisco Catalyst Switches is good.
What do I think about the scalability of the solution?
It's a scalable product.
This solution is used by 1,000 customers.
How are customer service and support?
Technical support is good.
Which solution did I use previously and why did I switch?
We use Cisco Routers as well as Huawei Routers, and Cisco Linksys.
How was the initial setup?
The initial setup was straightforward.
The solution took them two and a half years to implement.
What about the implementation team?
We have a fiber team that handles solution maintenance and helps us with some technical issues.
What's my experience with pricing, setup cost, and licensing?
The cost could be reduced.
If they worked on lowering the price, they would be able to attract more customers.
We are consultants who provide licensing to our clients.
What other advice do I have?
When I graduate, I will have improved my English and will be able to perform more tasks.
I am in charge of the data while learning how to deploy this solution.
I would rate Cisco Catalyst Switches a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Presales Consultant at a tech services company with 51-200 employees
Stable, flexible, easy to install, and the support is fair
Pros and Cons
- "I like the flexibility of this product."
- "Cisco is a bit complex."
What is our primary use case?
We use this solution for our network.
I am a system engineer, and we sell the products to our customers.
What is most valuable?
I like the flexibility of this product.
What needs improvement?
There is a complexity with Cisco.
They should have unified software that includes all of the licenses. We should not have to pay for different software on the same platform. Each one has a specific use or a specific feature.
If you need dynamic routing then you have to purchase the software, if you need basic IP routing, you need different software. Why do you need this type of complexity?
They have their own propriety protocols while other competitors go with other standards and are easy. Cisco is a bit complex.
For how long have I used the solution?
I have been using Cisco Catalyst Switches for 15 years.
We use several different versions, not just one. If they have different software for universal enterprise services, they will have specific features to use for the specific use case.
What do I think about the stability of the solution?
Cisco Catalyst Switches is a stable product.
What do I think about the scalability of the solution?
The scalability of this solution needs to be improved. It is not very scalable. For example, if you want to enable the features such as VSS, you have to add other modules and hardware.
Other competitors have this feature available from the beginning.
How are customer service and technical support?
Technical support is fair.
How was the initial setup?
The initial setup is straightforward. It is easy to install.
I was not involved in the installation but it is approximately five or ten minutes to deploy.
What's my experience with pricing, setup cost, and licensing?
There is no licensing fee. All of the features are available on the switch from day one.
It's not a complicated license; you have to buy a license for different services or features. This is different.
Most of the features are available without additional hardware.
What other advice do I have?
I would recommend Cisco to other users, along with several other products.
I would rate Cisco Catalyst Switches a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Software Engineer at a comms service provider with 51-200 employees
Easy to install, simple to configure, and user-friendly
Pros and Cons
- "We find the product very easy to use."
- "The product is expensive."
What is our primary use case?
We primarily use the solution for both corporate and data centers.
What is most valuable?
The solution is very stable and the performance is good.
It's easy to configure.
We find the product very easy to use.
The solution can scale.
The installation process is easy.
What needs improvement?
You need to predict your scaling considerations at the outset.
The product is expensive.
For how long have I used the solution?
I've been using the solution for five years.
What do I think about the stability of the solution?
The solution is very stable. There are no bugs or glitches and it doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The solution is scalable, however, you need to plan for future scaling at the outset, otherwise, you will be limited.
How are customer service and technical support?
We are quite satisfied with technical support. They are helpful and responsive.
How was the initial setup?
The initial setup is very straightforward and simple. It's not overly complex or difficult at all.
What about the implementation team?
We handled the implementation ourselves in-house.
What's my experience with pricing, setup cost, and licensing?
The solution could be cheaper. It's a bit expensive.
There aren't any extra costs for licensing or customization.
What other advice do I have?
I'd rate the solution at a nine out of ten. We're quite happy with its capabilities.
I would recommend the solution to other users and companies.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at REDCO
Excellent technical support
Pros and Cons
- "The best feature is the technical support."
- "An area for improvement would be the high price."
What is most valuable?
The best feature is the technical support.
What needs improvement?
An area for improvement would be the high price.
How was the initial setup?
The setup was complex, as we had some issues with the new SMARTnet and DNA.
What other advice do I have?
I would rate this product as ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lead Presales at a tech services company with 1-10 employees
Stable with good pricing and a straightforward setup
Pros and Cons
- "Technical support is very helpful, even during implementation."
- "The licensing process could be a bit less complex."
What is most valuable?
The solution has been issue-free.
The solution is scalable.
The stability of the product is good. We've had no problems whatsoever.
Overall, the pricing has been good.
Technical support is very helpful, even during implementation.
The initial setup is simple.
What needs improvement?
There are some models that can occasionally cause problems. If a particular switch is made for some specific use case or a particular environment, if you put that in other types of infrastructure or use cases, then you may face problems.
The licensing process could be a bit less complex.
For how long have I used the solution?
We have dealt with the solution for about three years.
What do I think about the stability of the solution?
The stability has been good overall. There are no bugs or glitches. It doesn't crash or freeze. The performance has been reliable.
What do I think about the scalability of the solution?
The scalability has been good. If a company needs to expand it, it can. However, you do need to have the right model, otherwise, you run into issues with scaling.
We have 15 to 20 clients that use this product.
How are customer service and support?
We have good technical people and an experienced technical team who can install those switches, and do a level of troubleshooting and escalations.
Which solution did I use previously and why did I switch?
For five years, we've used Huawei. Three years ago we started with Cisco. This was mostly due to networking, as we don't have a team five years back. After that, we got the team specifically for networking and we started that with Huawei, and we got a very good response in the market. Unfortunately, due to the Chinese market, and all that stuff, that didn't last. That said, the customers who are using the technology, are still happy with the support as well as with the product.
We also occasionally use Aruba.
We didn't work with Juniper as an installation system integrator, however, we have with Cisco (including Nexus and Meraki) and Huawei, and we have had a very good experience.
How was the initial setup?
The initial setup is good. It is easy. If you know the commands, even basic commands, you can do the normal installation. If you want to go for V-LAN and other things, routing, et cetera, level three switches kind of installations, then you may need some time and knowledge.
For deployment and maintenance, you need a minimum of two people. Three or four is also good if it is enterprise. There are some customers where we have to do installations at three or four sites simultaneously and we have to complete that within one or two days or within a specific downtime. If the network is down, everything is down. That is when you require multiple team members. Otherwise, if that is one site and one installation with one day's worth of downtime, with two people, you can do it easily.
What about the implementation team?
Support is helpful in regard to the implementation process. My team didn't find any issues with installation.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is pretty good. As far as whatever else is available in the market, for example, if you compared it to Aruba, Juniper, or other enterprise solutions, the pricing is reasonable.
You do require licenses. There are some licenses that you need to procure separately. By default, the licensing process is good.
Everyone has their own licensing structure. With Cisco, once you do a setup two or three times, the process gets easier and the licensing gets clearer. Until then, licensing is a little bit tricky.
What other advice do I have?
We do not use the solution in our office, however, as Test System Integrators, we have provided the solution.
I'd rate the solution at a ten out of ten. It's been quite good overall.
I would recommend the solution to other users and companies.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator

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Updated: May 2025
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