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PeerSpot user
Customer Experience Manager at a comms service provider with 501-1,000 employees
Vendor
We now have the ability migrate to multiple sites, but the TAC speed needs improvement.

What is most valuable?

  • Stackable module
  • Hot-swappable inventory

How has it helped my organization?

  • Easier to design and manage a network by enabling reuse
  • Ability migrate to multiple sites

What needs improvement?

Deliverability speed of the Terminal Access Controller.

For how long have I used the solution?

I've used it for over four years.

Buyer's Guide
Cisco Catalyst Switches
May 2025
Learn what your peers think about Cisco Catalyst Switches. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

There were issues with the maximum stackable switches per site & monitoring setup.

How are customer service and support?

Customer Service:

7/10.

Technical Support:

7/10.

Which solution did I use previously and why did I switch?

We switched because we had weak tech support, especially for the PoE product.

How was the initial setup?

It was a medium difficulty setup.

What's my experience with pricing, setup cost, and licensing?

Licensing is one of the major areas of confusion for a person with a technical if they gain the verification from Cisco website.

Which other solutions did I evaluate?

We also looked at Dell options.

What other advice do I have?

Ensure you select the right license, power supply and other components to install the switch into the rack.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1567812 - PeerSpot reviewer
Senior Manager, Information Technology at a university with 201-500 employees
Real User
Used on-premise and at data centers
Pros and Cons
  • "It works well."
  • "t is one of the most expensive solutions."

What is our primary use case?

We are using this solution on-premises and in the data center; it enables us to access switches. We have several hundred users.

For how long have I used the solution?

We have been using Cisco Catalyst Switches for more than five years.

What do I think about the stability of the solution?

It works well.

What do I think about the scalability of the solution?

Cisco Catalyst Switches is a scalable solution.

How are customer service and support?

Cicso Catalyst Switch's technical support is one of the best. They are very fast and knowledgeable.

How was the initial setup?

The setup is straightforward for people that know about Cisco Catalyst Switches. For a normal switch, it takes one hour to deploy.

What about the implementation team?

We were able to implement the solution on our own. We have three Network Engineers on our technical team that handles the deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

Cisco Catalyst Switches is smart networking; we have a yearly licensing subscription. It is one of the most expensive solutions, however, it is one of the best.

What other advice do I have?

I would rate this solution a 10 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cisco Catalyst Switches
May 2025
Learn what your peers think about Cisco Catalyst Switches. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Network Engineer at a security firm with 11-50 employees
Reseller
A stable and scalable solution with expert technical support and good performance
Pros and Cons
  • "The technical support is at an expert level."
  • "The GUI should be addressed."

What is our primary use case?

We use the solution both in my company and in those of my customers. 

What needs improvement?

The GUI should be addressed. I am not certain if they have this. 

The solution is kind of expensive when compared with other products. 

For how long have I used the solution?

We have been using Cisco Catalyst Switches for two years. 

What do I think about the stability of the solution?

The solution is definitely stable. 

What do I think about the scalability of the solution?

The solution is certainly scalable. 

How are customer service and support?

The technical support is at an expert level. 

How was the initial setup?

One only need have a feel for the setup to do this. Technically speaking, this is quite fine. 

What's my experience with pricing, setup cost, and licensing?

When compared with other products, the solution is kind of on the expensive side. 

What other advice do I have?

We are satisfied with the solution. It demonstrates good performance. 

We rate Cisco Catalyst Switches as a nine-point-five out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Anoop-Kumar - PeerSpot reviewer
Video conferencing Admin at Akshara Enterprises India Pvt Ltd
Real User
Stable, reliable, and overall good functionality
Pros and Cons
  • "Cisco Catalyst Switches are the best overall."

    What is our primary use case?

    We use Cisco Catalyst Switches for networking.

    What is most valuable?

    Cisco Catalyst Switches are the best overall.

    For how long have I used the solution?

    I have been using this solution for approximately six years.

    What do I think about the stability of the solution?

    Cisco Catalyst Switches is stable.

    What do I think about the scalability of the solution?

    The solution is scalable.

    We have approximately 25 customers using the solution.

    How are customer service and technical support?

    The technical support from Cisco is very good.

    How was the initial setup?

    The installation is easy if you understand the Ciscos CLA interface and your infrastructure is correct.

    What about the implementation team?

    We have CCNA and CCNP certified engineers that do the implementation and maintenance of the solution.

    What's my experience with pricing, setup cost, and licensing?

    The price of a Cisco Catalyst Switches license is expensive. 

    There is a big problem with their pricing structure. For example, there is a system called first come first serve metric for integrators. The person who logs the case gets a better price than what I receive. They give discounts to other people, such as those with certifications, and what happens is people go away from this solution because of it. I do not receive a better price which puts me in a position to promote other solutions. 

    I lost a large contact because of their pricing structure. Cisco should give the same pricing to everybody.

    What other advice do I have?

    I recommend this solution to others.

    I rate Cisco Catalyst Switches an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
    PeerSpot user
    Network Administrator
    Real User
    Beneficial conductivity for different devices, stable, and easy installation
    Pros and Cons
    • "The solution is beneficial for interconnecting POE telephones, computers, printers, and buffering networks."
    • "The solution could improve by allowing administrators to create scripts to help automate processes to make tasks easier."

    What is our primary use case?

    We are using this solution as a network LAN switch in a financial company.

    What is most valuable?

    The solution is beneficial for interconnecting POE telephones, computers, printers, and buffering networks.

    What needs improvement?

    The solution could improve by allowing administrators to create scripts to help automate processes to make tasks easier.

    For how long have I used the solution?

    I have been using Cisco Switches for approximately eight years and I have been using this particular Cisco Catalyst Switch for six months.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    Cisco Catalyst Switches are highly scalable.

    How are customer service and technical support?

    I have not used technical support from Cisco. However, I have used online documentation that has been helpful.

    How was the initial setup?

    The installation is easy, the whole process takes approximately one week.

    What other advice do I have?

    I would advise those to make sure they understand the requirements before they purchase Cisco Catalyst Switches because they are an entry-level solution.

    I rate Cisco Catalyst Switches a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1454037 - PeerSpot reviewer
    IT & Software Manager at a energy/utilities company with 51-200 employees
    Real User
    A stable part of our network infrastructure, with many resources available
    Pros and Cons
    • "These switches are stable."
    • "In the future, I would like to see better security for this product."

    What is our primary use case?

    I use Cisco Catalyst switches as part of the network infrastructure.

    What needs improvement?

    In the future, I would like to see better security for this product.

    For how long have I used the solution?

    I have been working with Cisco Catalyst Switches for more than three years.

    What do I think about the stability of the solution?

    These switches are stable. I use both the switches and the access points.

    How are customer service and technical support?

    I am satisfied with the Cisco support. There are a lot of resources out there.

    How was the initial setup?

    This product is complex to install and it takes time to configure it.

    What about the implementation team?

    I deployed it myself.

    What other advice do I have?

    This is a product that I can recommend to others.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1447320 - PeerSpot reviewer
    CISO at a manufacturing company with 10,001+ employees
    Real User
    It is pretty much stable, and there is a lot of improvement in the network segment
    Pros and Cons
    • "There is a lot of improvement in the network segment after replacing the older switches. I have not seen any kind of issue with these switches since deployment. They are pretty much stable."
    • "Cisco can definitely improve the training part. They can provide more training related to configuration."

    What is our primary use case?

    I use it for connectivity for my enterprise users. My entire platform is on Cisco, and we have different plans.

    What is most valuable?

    There is a lot of improvement in the network segment after replacing the older switches.
    I have not seen any kind of issue with these switches since deployment. They are pretty much stable. 

    What needs improvement?

    Cisco can definitely improve the training part. They can provide more training related to configuration.

    For how long have I used the solution?

    We have recently done an upgrade. We installed these switches around one year ago.

    What do I think about the stability of the solution?

    It is a pretty much stable product.

    What do I think about the scalability of the solution?

    It is scalable. We have 1,500 users.

    How are customer service and technical support?

    Technical support is managed by the vendor so far. The vendor is taking care of any issues.

    What about the implementation team?

    The entire implementation was done by the vendor, but we are managing it in-house. We have a Cisco-certified vendor to do all kinds of implementation and train our people. The overall project was for six months, but because of Covid, it got delayed. We have finished it may be a month back. We have four different locations. The vendor deployed technical manpower of six to eight members for each location. 

    We had just one issue with a switch, and the replacement was done within a week. The connectivity was not going through, and it was giving packet drops. The issue was identified, but because of Covid, there was a delay from Cisco. Our vendor was able to ensure that there was no installation delay. Because we had 3% to 4% stock over and above the inventory for installation, they used the switch from that particular inventory, and later on, they provided the switch within a week.

    What's my experience with pricing, setup cost, and licensing?

    I don't see any price issue with Cisco. Whenever you buy a quality product, you always have a mindset of paying the premium amount.  For any good product, you pay a premium amount, but that also means you are going to recover that premium over a period of time in terms of performance.

    What other advice do I have?

    I would recommend this solution. It is a pretty good product. We don't see any issue with Cisco Catalyst Switches. We have a license of five years as per our current agreement with Cisco. We plan to keep using these.

    I would rate Cisco Catalyst Switches a nine out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer794646 - PeerSpot reviewer
    Information Security Analyst at a financial services firm with 1,001-5,000 employees
    Real User
    The SmartPort feature has been valuable and helped my organization
    Pros and Cons
    • "We heavily use the SmartPort features. It has really helped us. The U.S. policies are handled by the auto SmartPort feature"
    • "They should make so that they let users know five to ten minutes before productivity is restored in the case of power loss."

    What is our primary use case?

    We use this solution for provisioning.

    How has it helped my organization?

    We heavily use the SmartPort features. It has really helped us. The U.S. policies are handled by the auto SmartPort feature.

    What is most valuable?

    It's easy to use and easy to configure. It's easy to provision and plan ahead. 

    What needs improvement?

    They should make so that they let users know five to ten minutes before productivity is restored in the case of power loss. 

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    It's very stable. 

    What do I think about the scalability of the solution?

    It is highly scalable. We have 120 users. It has high capabilities. We only require six or seven people for the maintenance. Cisco has guidelines for the maintenance that are straightforward. 

    How are customer service and technical support?

    If I ask for any support, they're responsive. Their support is very good. We haven't had any problems.

    How was the initial setup?

    The initial setup was very easy, not complex at all. 

    What's my experience with pricing, setup cost, and licensing?

    It's very pricey. Compared to competitors, it's a lot more expensive. They should consider lowering the price for smaller organizations so that it's easier for them to afford. 

    What other advice do I have?

    I would rate it an eight and a half out of ten. 

    They should develop more customization features. It would make things easier for the engineers. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Cisco Catalyst Switches Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2025
    Buyer's Guide
    Download our free Cisco Catalyst Switches Report and get advice and tips from experienced pros sharing their opinions.