What is our primary use case?
We primarily use the solution for switches.
What is most valuable?
Linksys is stable.
In SMB customers the price is good.
With Cisco, clients have a lifetime warranty.
The features have been done very well.
There isn't any further development required at this time. It's a good solution and it's doing very well.
The installation process is straightforward.
What needs improvement?
The only thing is that the sizing is important in Linksys. If the sizing is wrong, you can run into issues.
The licensing could be simplified.
For how long have I used the solution?
We've been using the solution for five years.
What do I think about the scalability of the solution?
With the solution, it's all about the sizing. the sizing for the client needs to be right.
We have 15 to 20 customers on this solution currently.
How are customer service and support?
We've dealt with technical support in the past. Normally, if the access switch has some issues, we have to contact support. They give good support. We are quite satisfied with them.
Even their hardware replacement is also good.
Even in RMA, they can give you delivery within two or three days, and sometimes on the same day.
They are very fast and quite knowledgeable.
Which solution did I use previously and why did I switch?
All of our SMB customers are using only SG switches, such as Cisco SG switches or Linksys switches. Those switches are running products in the market. It is a stock-and-sell solution. In the last five or six years, we have started a networking business, and from that day we have been working with SG. We've been working with Catalyst and Cisco Nexus for three years and Huawei and other Enterprise solutions, five or six years.
How was the initial setup?
We find the implementation to be very straightforward and simple. It's not overly complex or difficult.
Clients are using it as an access switch and it doesn't take much time. You need to just connect to the network and put in a few commands to VLAN or use VLAN tagging. One day is more than enough for implementation. It's very fast.
One engineer is enough for deployment and maintenance.
What about the implementation team?
As integrators, we can handle the implementation process for clients.
What's my experience with pricing, setup cost, and licensing?
The pricing is very reasonable. We have no complaints.
The licensing is subscription-based. The renewal can be a little bit tricky. That said, it is industry standard practice.
What other advice do I have?
We're an integrator of Linksys.
I'd rate the solution at an eight out of ten.
I would definitely recommend this product to other companies or end-users.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator