We use Cisco Prime for network management, ensuring our network's performance and security. It also helps with project execution and project monitoring.
TechFin Solutions Department Lead at IE Network Solutions PLC
Highly stable, ensures our network's performance and security
Pros and Cons
- "The most valuable feature of Cisco Prime is its excellent audio and video conferencing with clear quality and no interruptions."
- "Some improvements are needed, specifically in the form of more updates and enhancements."
What is our primary use case?
What is most valuable?
The most valuable feature of Cisco Prime is its excellent audio and video conferencing with clear quality and no interruptions.
What needs improvement?
While it is a great solution, some improvements are needed, specifically in the form of more updates and enhancements.
For how long have I used the solution?
I have been using Cisco Prime for a month.
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What do I think about the stability of the solution?
We have not experienced any issues with the stability of the solution. I would rate the stability as a seven out of ten.
What do I think about the scalability of the solution?
Cisco Prime is quite scalable.
How was the initial setup?
The initial setup is fairly easy. It only takes a few minutes to deploy it.
What other advice do I have?
Overall, I would rate Cisco Prime as a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Analyst at a media company with 51-200 employees
A good tool for inventory monitoring and wireless management but needs to improve wireless management
Pros and Cons
- "Cisco Prime is a good tool for inventory monitoring and wireless management."
- "I want the tool to improve data visibility."
What is our primary use case?
We use the solution to manage Cisco devices and other wireless products.
What is most valuable?
Cisco Prime is a good tool for inventory monitoring and wireless management.
What needs improvement?
I want the tool to improve data visibility.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
I rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
I rate Cisco Prime's scalability an eight out of ten.
How are customer service and support?
I have never had any experience with the technical support.
How was the initial setup?
Cisco Prime's deployment is complex.
What's my experience with pricing, setup cost, and licensing?
I rate the solution's pricing an eight out of ten.
What other advice do I have?
I rate the product an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Cisco Prime [EOL]
September 2026
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Wireless Network Engineer at Forvia
Has efficient monitoring features and a helpful technical support team
Pros and Cons
- "The product's most valuable features are monitoring and configuration."
- "The product is expensive compared to other vendors in the market."
What is our primary use case?
We use Cisco Prime to monitor Cisco wireless environment.
What is most valuable?
The product's most valuable features are monitoring and configuration.
For how long have I used the solution?
We have been using Cisco Prime for four years. We are using version 3.6.
What do I think about the stability of the solution?
I rate the product's stability a ten out of ten.
What do I think about the scalability of the solution?
We have one server for Cisco Prime. It supports as many devices as required. We have 1000 users for it in our organization. I rate its scalability a ten out of ten.
How are customer service and support?
I contacted the technical support team for server certification renewal. They are helpful.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
The product is expensive compared to other vendors in the market. Although, from an operational point of view, it is worth the money.
What other advice do I have?
It is a good product. I recommend it to others and rate Cisco Prime a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Staff at a manufacturing company with 10,001+ employees
Useful for network mapping and survey but needs to improve pricing and customization
Pros and Cons
- "We use Cisco Prime for network mapping and surveys."
- "Cisco Prime needs to have lower prices and more customization options."
What is our primary use case?
We use Cisco Prime for network mapping and surveys.
What needs improvement?
Cisco Prime needs to have lower prices and more customization options.
For how long have I used the solution?
I have been working with the solution since 2017.
What do I think about the stability of the solution?
I would rate Cisco Prime's stability around six to seven out of ten.
What do I think about the scalability of the solution?
We do not scale the networks very frequently. I would rate it an eight out of ten. My company has less than 10 users of Cisco Prime.
How was the initial setup?
I would rate the tool's setup a six or seven out of ten and took two weeks to complete. We relied on two people to handle the deployment.
What's my experience with pricing, setup cost, and licensing?
I would rate the solution's pricing an eight out of ten.
What other advice do I have?
I would rate Cisco Prime an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Solution Architect at Zak Solution
Helps with the management and support of the enterprise network
Pros and Cons
- "The solution helps with the management and support of the enterprise network."
- "The product needs to improve its stability."
What is our primary use case?
The solution helps with the management and support of the enterprise network.
What is most valuable?
The tool's performance is fine.
What needs improvement?
The product needs to improve its stability.
For how long have I used the solution?
I have been using the product for more than 15 years.
What do I think about the stability of the solution?
I would rate the solution's stability an eight out of ten since I have encountered bugs in the past.
What do I think about the scalability of the solution?
My company has 30-50 users for the product.
How was the initial setup?
The tool's setup is easy. One engineer is enough to handle the deployment and maintenance.
What other advice do I have?
I would rate the product an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Supervisor at EIA
A stable and scalable solution that helps connect physical service stations
Pros and Cons
- "We use the solution to control the physical service station that is part of the SCADA network. We connect and control them remotely."
- "The product's pricing can be cheaper."
What is our primary use case?
We use the solution to control the physical service station that is part of the SCADA network. We connect and control them remotely.
What needs improvement?
The product's pricing can be cheaper.
For how long have I used the solution?
I have been using the product for ten years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The product is scalable. My company has 100 users for the product.
How was the initial setup?
The solution's deployment depends on the experience. It took about three to four months to deploy the product. We have around 10 people who are supervising the materials.
What about the implementation team?
Our partner in Iraq helped us with the deployment.
What's my experience with pricing, setup cost, and licensing?
We update the license every five years.
What other advice do I have?
I would rate the product an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sales Manager at Ultimate Tech and Innovation
Provides very good support, but the product needs to improve its interface
Pros and Cons
- "The technical support team is very good."
- "The product needs to improve its interface and reporting."
What is our primary use case?
We use the solution as a monitoring tool for management and configuration.
What is most valuable?
The technical support team is very good.
What needs improvement?
The product needs to improve its interface and reporting. The setup should be made easy.
For how long have I used the solution?
I have used the solution for years.
How was the initial setup?
The product is not at all easy to deploy. It needs quite a bit of server, and the person installing must have the knowledge to handle and manage the product.
What's my experience with pricing, setup cost, and licensing?
If we have a license for Cisco DNA, we can use the same license for Cisco Prime.
What other advice do I have?
I recommend the product for medium to large enterprises. I would recommend SolarWinds over Cisco Prime. SolarWinds is user-friendly, has a pretty good UI, and allows us to customize the report. Overall, I rate the solution a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Network Design at a tech vendor with 10,001+ employees
It's a good solution for managing a large environment
Pros and Cons
- "The endpoint information Cisco Prime generates helps us troubleshoot, and it's also useful for compliance reporting and endpoint identification."
- "I rate Cisco Prime seven out of 10 for affordability. All Cisco solutions are expensive."
What is our primary use case?
We use Prime to manage all our Cisco products like wireless controllers, access points, switches, etc.
How has it helped my organization?
The endpoint information Cisco Prime generates helps us troubleshoot, and it's also useful for compliance reporting and endpoint identification.
What needs improvement?
Cisco Prime is a little outdated. It will soon be discontinued and replaced by DNA Center, which offers similar functionality.
For how long have I used the solution?
I have used Cisco Prime for about 10 years.
What do I think about the stability of the solution?
I rate Cisco Prime 10 out of 10 for stability.
What do I think about the scalability of the solution?
I rate Prime eight out of 10 for scalability. Prime is a management tool, so the scalability is there. It's sufficient for our environment.
How are customer service and support?
I rate Cisco support eight out of 10. Overall, Cisco's support team is knowledgeable. They easily understand our questions and provide solutions fast. However, some of their engineers take longer, so I have to deduct a couple of points.
How would you rate customer service and support?
Positive
How was the initial setup?
I rate Cisco Prime nine out of 10. All Cisco products come with a quick start guide that tells you every step. The initial installation takes a few hours, but it takes longer to integrate and populate the system to capture all your information. You can complete the deployment in two days.
What's my experience with pricing, setup cost, and licensing?
I rate Cisco Prime seven out of 10 for affordability. All Cisco solutions are expensive.
What other advice do I have?
I rate Cisco Prime eight out of 10. I recommend it. It's a useful tool for managing large Cisco environments.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Network Team Lead at Atlas Security
The best platform for managing and monitoring switches and routers, and good support
Pros and Cons
- "Cisco Prime has been around for a long time, and it keeps getting better and better."
- "Cisco can only be used for Cisco environments and is not compatible with other vendors."
What is our primary use case?
Cisco Prime helps us manage and monitor our network treatment, such as switches, routers, and firewalls. We can see when a module fails, and even push configuration. This is especially helpful when managing a large network of switches, as manual configuration would be difficult.
Cisco Prime provides us with a convenient way of deploying a configuration template to all switches in the network simultaneously. This makes managing a large number of switches much easier and saves time. Additionally, if our network is relatively small, we can use Prime to manage switch logs without the need to purchase additional hardware or software. The solution also has the capability for NetFlow.
What is most valuable?
Cisco Prime has been around for a long time, and it keeps getting better and better. The solution is the best platform for managing and monitoring switches and routers, even if we have thousands of them. Cisco Prime or DNAC are great options if we're not familiar with automation or scripting languages like Python or Terraform because we can configure devices and push the settings through without needing to know anything about automation or scripting. Managing and monitoring our network is made easy with Cisco Prime, but it is only available for Cisco-based environments.
What needs improvement?
The stability has room for improvement. I had an issue with the version I was using and it was suggested I upgrade the software to fix the issue. Once I upgraded, the issue I was having was resolved but I now have three new issues.
Cisco can only be used for Cisco environments and is not compatible with other vendors. I would like to have better integration with environments other than Cisco.
For how long have I used the solution?
I have been using the solution for nine years.
How are customer service and support?
The technical support team is very good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We use HP NNMi because we have many of them and it is well-suited for managing Cisco devices. HP NNMi also works well with Moxa switches. For any switch we install, HP NNMi will be able to manage them. Cisco however is only optimized for a Cisco environment.
What other advice do I have?
I give the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Analyst at Nigerian National Petroleum Corporation
Stable, shows which locations are down, and has a reporting feature
Pros and Cons
- "What I found most beneficial from Cisco Prime is that it gives you an insight into what your network does, even when you're not actively monitoring what's going on with your network."
- "I would love for Cisco Prime to show bandwidth usage and consumption, but I can't monitor bandwidth usage at a given time."
What is our primary use case?
I use Cisco Prime to check the interfaces and links and generate reports. I use the solution to see which locations are down.
What is most valuable?
What I found most beneficial from Cisco Prime is that it gives you an insight into what your network does, even when you're not actively monitoring what's going on with your network.
What needs improvement?
I would love for Cisco Prime to show bandwidth usage and consumption, but I can't monitor bandwidth usage at a given time on the version I use or on the subscription I have available. All I can see on Cisco Prime is the uptime depending on the date range or period I want to have an insight about, so this is an area for improvement in the solution.
If bandwidth usage and consumption data are available, that will help me with my reporting.
I discovered you need another license to see bandwidth utilization data. If Cisco can diffuse that functionality into a single subscription, I can monitor bandwidth usage and see reports and a few other functionalities, which would improve Cisco Prime.
For how long have I used the solution?
I've been using Cisco Prime for around six months.
What do I think about the stability of the solution?
Cisco Prime is a stable product. Its stability is eight out of ten.
What do I think about the scalability of the solution?
I've yet to try to scale Cisco Prime.
How are customer service and support?
I've contacted Cisco Prime technical support, and as it can be problematic at times and other times pretty seamless, it's a seven out of ten for me.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Cisco Prime was the first solution I used, and then I just supplemented it with a free version of PRTG.
How was the initial setup?
I didn't do the initial setup for Cisco Prime because I just came into the company after the setup.
What about the implementation team?
A third party implemented Cisco Prime for the company.
What other advice do I have?
I've used PRTG and then Cisco Prime.
I have to check the version of Cisco Prime that I'm currently using, but I'm sure it isn't the latest version.
A third party deals with Cisco Prime, which can sometimes be troublesome, though it's pretty seamless at other times.
Up to thirty people use the solution within the company.
I'd tell people looking into Cisco Prime that the decision should be based on what you need the solution for. What are you looking to monitor? It would be best if you also looked into licenses supporting your use case. This is the best way to go about it.
My rating for Cisco Prime is eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: September 2026
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