Cisco Prime [EOL] Reviews

Our main use cases are for device management as well as for wireless monitoring. I'm an account service delivery manager and we have a gold partnership with Cisco.

Operationally, Prime is quite easy to use and I like the wireless heatmap and search management features. 

The reporting could be simplified and the information made clearer to the user. There is a lack of detail and a useful breakdown that shows what is happening. The dashboard should have more options which would help with analysis. This is crucial for us as the system is currently too slow and it seems we have reached our limits because a lot of databases are getting loaded into it.

I would like to see link management for routers, and a functioning network discovery feature that exists in the solution but for some reason does not function. We've been told that we need to manually add it. That is unacceptable and it's the biggest downfall of the solution. 

I've been using this solution for five years. 

The stability is not terrible, there are no issues. The problem is the time it takes to get visibility. I need to wait for more than 30 seconds to get what I need. 

This is a scalable tool. We have four people in the company using Prime. 

The customer service is average because some of the support staff are knowledgeable, but some are not and it can take a while to resolve things. They should all know the product and which features are for what purpose.

Neutral

I wasn't involved in the initial setup but last week we upgraded to the 3.10 version and had a lot of difficulties with the upgrade and the patch management. We have it sorted out now. I think the issue is that there is a refresh happening, a check that all the data is available, so the loading time has been slow and I feel it on each and every screen. 

I'm not involved with licensing. 

This is actually a wonderful tool with good features but it's slow so I rate this product eight out of 10. 

We use Cisco Prime to monitor Cisco wireless environment.

The product's most valuable features are monitoring and configuration.

We have been using Cisco Prime for four years. We are using version 3.6.

I rate the product's stability a ten out of ten.

We have one server for Cisco Prime. It supports as many devices as required. We have 1000 users for it in our organization. I rate its scalability a ten out of ten.

I contacted the technical support team for server certification renewal. They are helpful.

Positive

The product is expensive compared to other vendors in the market. Although, from an operational point of view, it is worth the money.

It is a good product. I recommend it to others and rate Cisco Prime a nine out of ten.

We use Cisco Prime for network mapping and surveys. 

Cisco Prime needs to have lower prices and more customization options. 

I have been working with the solution since 2017. 

I would rate Cisco Prime's stability around six to seven out of ten. 

We do not scale the networks very frequently. I would rate it an eight out of ten. My company has less than 10 users of Cisco Prime. 

I would rate the tool's setup a six or seven out of ten and took two weeks to complete. We relied on two people to handle the deployment. 

I would rate the solution's pricing an eight out of ten. 

I would rate Cisco Prime an eight out of ten. 

We use the solution to control the physical service station that is part of the SCADA network. We connect and control them remotely. 

The product's pricing can be cheaper. 

I have been using the product for ten years. 

The solution is stable. 

The product is scalable. My company has 100 users for the product. 

The solution's deployment depends on the experience. It took about three to four months to deploy the product. We have around 10 people who are supervising the materials. 

Our partner in Iraq helped us with the deployment. 

We update the license every five years. 

I would rate the product an eight out of ten. 

Cisco Prime helps us manage and monitor our network treatment, such as switches, routers, and firewalls. We can see when a module fails, and even push configuration. This is especially helpful when managing a large network of switches, as manual configuration would be difficult.

Cisco Prime provides us with a convenient way of deploying a configuration template to all switches in the network simultaneously. This makes managing a large number of switches much easier and saves time. Additionally, if our network is relatively small, we can use Prime to manage switch logs without the need to purchase additional hardware or software. The solution also has the capability for NetFlow.

Cisco Prime has been around for a long time, and it keeps getting better and better. The solution is the best platform for managing and monitoring switches and routers, even if we have thousands of them. Cisco Prime or DNAC are great options if we're not familiar with automation or scripting languages like Python or Terraform because we can configure devices and push the settings through without needing to know anything about automation or scripting. Managing and monitoring our network is made easy with Cisco Prime, but it is only available for Cisco-based environments.

The stability has room for improvement. I had an issue with the version I was using and it was suggested I upgrade the software to fix the issue. Once I upgraded, the issue I was having was resolved but I now have three new issues.

Cisco can only be used for Cisco environments and is not compatible with other vendors. I would like to have better integration with environments other than Cisco.

I have been using the solution for nine years.

The technical support team is very good.

Positive

We use HP NNMi because we have many of them and it is well-suited for managing Cisco devices. HP NNMi also works well with Moxa switches. For any switch we install, HP NNMi will be able to manage them. Cisco however is only optimized for a Cisco environment.

I give the solution an eight out of ten.

Our primary use case for this solution is for network monitoring and conducting upgrades and we can manage devices in the network. Additionally, we deploy this solution on-premises.

We are planning to move to DNA Center, but we have legacy devices and near versions of devices that support Cisco DNA Center. We run both, but for DNA Center, we don't rely on it. In the future, when Cisco moves all of its device's DNA platforms, we will move from Cisco Prime to Cisco DNA Center.

Cisco Prime is user-friendly, so we are comfortable using it. In addition, we find the ability to monitor inventory and export reports from running networks valuable.

We would like to see the inclusion of detailed alerts. This feature is available in Cisco DNA Centre.

We have been using this solution for one year and are currently using version 3.8.

The solution is stable.

The solution is scalable, but if you want to expand the number of devices that can be used on the server, you will have to upgrade your license.

We have had a good experience with customer service and support which is why we have continued to use this product. However, the technical support depends on the licensing contract.

The initial setup depends on your experience with the specific product. It will not be difficult if you have had previous experience, but if you haven't, it may be difficult. In our case, we had moderate experience with our initial setup.

A solution integrator conducted the initial stages of deployment, but the other stages were completed in-house. Therefore, the time for deployment varies depending on the number of devices managed through Cisco Prime infrastructure for the site. Still, it doesn't take much time because multiple features like network discovery can be run with all the saved parameters.

We have seen a return on investment. When you have a central management plan, it saves a lot of costs. For example, the solution has reduced the resources and time needed to be spent on day-to-day tasks by managing our activities from a central management plane.

The licensing costs are much cheaper compared to Cisco DNA Centre. I rate the licensing costs a five out of ten because it is moderate. It is not too cheap or costly. The solution has a standard licensing fee and no additional charges, but the DNA licensing must be renewed every three, five or seven years.

I rate this solution an eight out of ten. The solution is good and has all the features we require for our environment. My advice to users implementing this solution for the first time would be to opt for Cisco DNA Center because, with time, I believe Cisco will force customers to use Cisco DNA Center because they may retire all other legacy platforms.

We use the solution for monitoring and backing up our network devices.

The dashboard is a valuable feature. It's very clear, and the metrics make it easy to see the current network situation.

In general, it's fine for me. It's a nice product. Right now, I can't think of any features that could be added. Maybe it could be a little cheaper.

We've been using the solution for less than a year.

The solution is stable. It works very well.

The solution is scalable. You can expand it if you buy an additional license.

We've never had to create a case for Cisco Prime support.

At my previous company, I used Huawei Insight software for our Cisco devices. Cisco Prime is slightly easier than Huawei Insight but a bit expensive, which is why my previous company preferred it.

The setup wasn't complex at all.

We did the deployment in-house.

I don't think these products have a standard cost because they are very specific. You need to get special quotes from the company for each order.

On a scale of one to 10, I would rate the product as nine.

We have two users using the solution.

The product is simple to maintain. By following the Cisco alarms, you can fix problems easily.

The solution is very easy to use, and I absolutely advise using it, as long as your budget has no limits. 

We use Cisco Prime mainly to monitor and double-check if all access points are working correctly and in the correct places that they are intended to be. Additionally, we check the heat maps of the coverage of the wifi signal to see if it is the appropriate coverage.

The most valuable feature of Cisco Prime is the heat map.

Cisco Prime could improve the notifications in the system. Having more details about what is happening would be useful, such as traffic numbers or who is connected. We can see them through the firewall controller, but it would be better if you can see them from one place.

In the next release, they could add some more features and improve the look of the user interface to something more modern.

I have been using Cisco Prime for approximately five years.

Cisco Prime is stable.

The scalability of Cisco Prime has been good for the 200 access points we have.

We communicate with our Cisco partner here and I'm very happy with them. They're very cooperative and responsive.

I have not used another similar solution prior to Cisco Prime.

The price of Cisco Prime was reasonable because we purchased it as part of a Cisco One package. The package was a bundle of Cisco solutions together, such as Cisco ISE and CMX. The price is reasonable com compared to other solutions.

My advice to others is they need to make sure during their planning that they have distributed the exact number of access points in the right location. There should be someone dedicated to it because it needs a follow-up and daily monitoring.

I rate Cisco Prime a seven out of ten.