Cisco TelePresence Reviews and Pricing

OSCAR DE LA PENA

Senior Solution Architect at Ricoh España, S.L.U.

Apr 1, 2025

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One-click meeting access and seamless integration enhance video conferencing experience

Pros and Cons

"Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities."

"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."

What is our primary use case?

My primary use case for Cisco TelePresence is providing video conferencing solutions for internal and external users, especially for enterprises. I am a partner in Spain and use the Cisco platform, along with Cisco end-user devices, to provide an end-to-end solution based on video conferencing.

What is most valuable?

The most valuable feature of Cisco TelePresence is the one-button-to-push functionality, which allows users to easily join meetings. Another significant feature is its integrated interoperability with Microsoft Teams meetings. Additionally, the dual behavior of the devices, allowing them to be used as Microsoft Teams meeting rooms, is highly useful. The solution also provides a complete directory access and the ability to configure macros, which is very important for customizing the end-user experience.

What needs improvement?

Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This issue is mainly due to Cisco taking a long time to download and start the WebRTC client on their devices. Ensuring it is embedded in the device could help.

For how long have I used the solution?

I have been working with Cisco TelePresence for more than fifteen years.

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What do I think about the stability of the solution?

The main complaint I have is about the price, which is usually too high.

What do I think about the scalability of the solution?

Cisco TelePresence is a scalable tool for enterprise-level customers, which is why it is one of my first recommendations for video conferencing solutions. Cisco is the most reliable manufacturer I have found.

How are customer service and support?

The technical support for Cisco is quite good. I would rate it as eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Cisco TelePresence is really easy. If I had to rate it from one to ten, I would put it at ten.

What was our ROI?

The end customers who purchase Cisco devices and solutions are not primarily concerned with ROI. Their main focus is reliability and quality.

What's my experience with pricing, setup cost, and licensing?

The price for Cisco video conferencing personal devices is between three and four thousand euros. This is a one-time upfront cost, with additional charges for maintenance thereafter.

What other advice do I have?

Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities. Security is also an important aspect. My overall rating for Cisco TelePresence is nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: My company has a business relationship with this vendor other than being a customer:

Last updated: Apr 1, 2025