Cisco TelePresence Reviews

Enterprise users find Cisco TelePresence licensing costly, with a recurring annual fee. Video conferencing devices range from three to four thousand euros, requiring a one-time upfront payment plus subsequent maintenance fees. Pricing is rated between four to eight out of ten. Despite high costs, quality often justifies the expenditure.

• "The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."
• "We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."
• "The pricing is expensive, therefore I rate it an eight out of ten."

Organizations primarily use Cisco TelePresence for real-time video collaboration, connecting teams, clients, and partners face-to-face. It facilitates quick meetings during travel, saving time and money. Utilized for board meetings, client interactions, and internal collaborations, it serves enterprises, aiding in demonstrating services and conducting training. Users register endpoints on VCS or call managers, with TB Conductor handling routing. TelePresence servers bridge participants through ITP or SIP communication, suitable for widespread corporate environments.

Cisco TelePresence customer assistance is effective and prompt. Users find technical help satisfactory, often preferring Cisco's direct support despite having internal solutions. Service quality is consistently praised, with accessibility and responsiveness highlighted. Many rely on Cisco for resolving issues involving physical servers, though some opt for self-resolution. Satisfaction ratings vary with several scoring support four out of five, or eight out of ten. Positive feedback is common regarding service reliability and efficiency.

Initial experiences with Cisco TelePresence's setup are largely positive, praised for being straightforward and easy, even for those deploying on diverse equipment. It typically takes one to two hours, though complexity with badges and certificates is occasionally noted. Many express confidence in their ability to handle deployment with some rating it highly, while others found it expensive. Deployments on platforms like AWS are also mentioned without significant difficulties.

Cisco TelePresence is frequently recognized for its scalability potential, with many users highlighting its configurable architecture. Some find it notably adaptable for enterprise use, leveraging bridge communication methods like Cisco WebEx for flexible scaling. Others commend its performance in cloud environments, aided by a flexible licensing approach. It supports multiple locations effectively, earning consistent praise for usability among SMBs and larger entities, solidifying its reputation as a strong choice for video conferencing.

Many users find Cisco TelePresence stable during meetings, with several rating its stability highly. Some praise its reliability and handy devices, while others express dissatisfaction with the operating system and bug reporting, feeling it's behind competitors in addressing issues. Despite these concerns, most users have not encountered major issues, and support contact seems unnecessary. A common critique among users focuses on its high cost.