Citrix Endpoint Management Reviews

We provide this solution to our clients and also provide support for our enterprise accounts. We are partners with Citrix and resellers of Endpoint Management. I'm the senior Citrix system engineer. 

I think the MAM applications of the product are great, things like deploying applications, application VPN, private VPN, application gateway, split tunnels, they are all great features.

I think MDM can be improved and I think perhaps Microsoft Intune has a better MDM. When working with Citrix MDM, we still need to integrate with ABM before we can enable some of the features. I also think when releasing new functions they could update more frequently or quickly. Perhaps the cloud environment is better; some customers with on-prem Citrix MDM sometimes have to wait. The application is not always compatible with the new iOS releases and without supervised mode, we cannot disable the iOS upgrade.

I've been using this solution for a few years. 

The solution is quite a stable product with very few bugs. We have customers who have been using it since 2014 and they haven't had problems. 

It can deploy many devices, like bulk enrollment or sending the enrollment invite. It's a great feature and can scale easily. It depends somewhat on the company and organization license, but it's very scalable. 

They have a great support team and I work with them a lot. They respond quickly, they're helpful and knowledgeable about the product. 

We are the service provider and we help our customers to purchase the license. I think the cloud license is a bit expensive, and sometimes hard to sell, but I think if a customer likes the solution, it's not a big deal.

I really like the solution and have supported it for years. It meets customers' requirements. I think quite a lot of users with Endpoint Management see it as stable and capable with constantly improving features. It now supports the new iOS 15, blocking user wifi, dynamic IPs, Mac addresses, those kinds of things. I think it also updates with ADC. It's a good solution. 

I rate Citrix nine out of 10. 

We use this solution to deliver enterprise applications to users' mobile devices, iPads, and Android tablets.

XenMobile MAM, with inbuilt Secure Mail and Secure Web applications, is liked by our customers.

Several features in this solution are excellent.

ShareFile, in particular, is valuable with its ease of sharing, and the best category security that is in the hands of users.

• Remote control of this solution needs improvement.
• End-point management needs more features for Windows 10.
• Support for inventory management of Apple devices should be added.

Centralized management for the IOS and Android platform device. It can easily push the policy and application based on each departments needs.

Most of the company are concern about information security. Some of the company devices have been stolen or lost. Using the ZDM, the administrators are able to control the device remotely and send us remote wipe command instantly. It also detects if the device has been jalibroken and rooted and to do necessary actions based on the policy. 

BYOD is the new player in this arena, and most companies are trying to allowing it. And ZDM can easily manage it to secure the important information of the device. It can also wipe on the Application that been installed from the ZDM console. 

Out of the box template policy.

2 years.

No.

No.

No.

We evaluated some of the MDM products like Good technology, mobile iron and airwatch. Most of the product have the same MDM function but ZDM is much simpler to manage in terms of administration.

The ZDM setup is quite straightforward. The Zenprise management system is seated in the internal network and we also use the Zenprise SMG (secure mobile gateway) to communicate the device through internet. It is the same setup as the other MDM product, but the Zenprise SMG gives a security feature to control which device is able to communicate to our Email services. 

1. Ease of deployment to end users.
2. Profile deployment to setup email, wifi etc.
3. Secure Mail Gateway was very useful for companies trying to control who accessed their email.

Gave the company the option to implement BYOD for mobile phones. Also helped with companies who were providing phones the capabilities to easily deploy a phone as well as to securely delete the data if the phone went missing or policies were being broken.

1. The Multi-Tenant component (MTC) was very finicky to get up and running and upgrades was hit and miss. If you were dealing with a single site it was fairly straight forward as long as you rebooted the system before doing any significant changes like upgrades or certificate changes.
2. With Citrix taking over, the XenMobile name is a bundling of other products (ShareFile/XenMobile Apps, NetScaller, etc) which makes this a very difficult setup in a single environment and impossible to deploy a full "XenMobile" experience as a Manage Services offering.

2.5 years. Basically from 2012 to mid 2014.

As a MTC it was a problem to get up and running initially. It also had a lot of problems with certificates but again it came to being very selective on the trusted root authority.

Single deployment has generally been fine.

The MTC It had undocumented memory requirements so even though we had enough memory for the number of devices, the number of tenants meant we had regular crashes until that was fully realised by their support.

No.

Technical support was good.

Didn't use any other product.

MTC is complicated as it required a top level service to manage the tenants and that was difficult to get running.

Single tenant (in-house) was easy.

In-house with technical support.

As I said we sold this product as a manage service offering. I'm not sure on the companies return on investment.

Unknown setup cost but we spent a lot of hours getting it running.

Back in 2012 we compared this to Sophos offering (hands on). On paper we compared this product to Mobile Iron.

I still think XenMobile MDM is a leading solution for Mobile Device Management but its bundling with the other XenMobile Apps and NetScaller makes it very difficult to implement. You (as a solution provider) need to be a Citrix house to get to the right resources. If you are looking to implement MDM just understand the full solution from Citrix is expensive and complicated. However the basic MDM with Secure Mail Gateway is not nearly as difficult and still provides features that other MDM providers don't.

Receiving corporate email, contacts, and calendar. The ability to lock down and secure the device, and the ability to support iOS, Android, and Windows Phone.

This product provides our organization with faster communication with the ability to answer emails from a mobile device rather than having to access Outlook on a laptop or desktop.

Securing ActiveSync without using a Netscaler.

2 years and 6 months.

There have not been any issues with deploying this solution. However we have encountered when a user restores an iOS device either for a new iPhone or existing, the XenMobile profiles have to be deleted and the phone has to be setup again using Worx Home.

We have not encountered any issues with stability. But we have seen battery life is slightly drained faster.

We have not encountered any issues with scalability.

10/10.

10/10.

No.

The initial setup has always been very straightforward and easy to install updates.

We did the implementation in-house.

For BYOD we charged users $50.00 to counter the price of the product and license cost. Also faster communication has added to ROI.

The original setup cost was $1,800.00 plus a new license every year. Day-to-day costs include offsite server and storage.

Yes, we did evaluate other options based off of Gartner reports and off of managements previous used products.

Test, test, test and understand how iOS and Android work at an operating system level. Also create good documentation with screenshots to help the users enroll themselves, empower the users.