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Citrix Endpoint Management vs IBM MaaS360 comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Microsoft Intune significantly reduced costs, improved efficiency, integrated seamlessly with Microsoft 365, enhancing productivity and reducing resource needs.
Sentiment score
5.0
Some users benefited from Citrix Endpoint Management with increased value despite licensing changes impacting financial benefits for others.
Sentiment score
8.2
IBM MaaS360 streamlines device management, enhances security and compliance, and offers quick returns with notable time and cost efficiency.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
Endpoint Cloud Solution Architect at Lutech
After implementing Citrix Endpoint Management, there is a return on investment for my customers because we provide three services: first is the license, where we got margin; second, deployment service, which typically has two types—one where Citrix will do the deployment and the other where a partner should do it, and we deploy this solution for about 80% of the customers in India; third is after deployment support.
Co-Founder at Virajo
Device management tasks that used to require manual effort are now centralized and automated, which has reduced administrative overhead and improved overall productivity.
Cybersecurity Analyst at DigitalTrack solution pvt ltd
 

Customer Service

Sentiment score
5.8
Microsoft Intune's support is mixed; premium users experience better outcomes, but standard support often faces delays and issues.
Sentiment score
5.4
Citrix Endpoint Management support is inconsistent; effective for major issues but slower for minor, less critical problems.
Sentiment score
6.3
IBM MaaS360 customer service is praised, but technical support feedback varies; improvements in responsiveness and efficiency are needed.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
Technical support for Citrix Endpoint Management is not satisfactory.
Senior Advisor at a legal firm with 1,001-5,000 employees
This product requires some mature understanding, so sometimes they can handle small problems, but for major or architecture-related issues, their L3 or our L3 engineer helps them understand the problem.
Co-Founder at Virajo
The support from Citrix has been satisfactory.
System Consultant at Advania hf.
The team is responsive, helpful, and usually provides the guidance needed to resolve issues in a responsible timeframe.
Cybersecurity Analyst at DigitalTrack solution pvt ltd
IBM's support and technical service were helpful when needed.
President at a wholesaler/distributor with 11-50 employees
 

Scalability Issues

Sentiment score
7.1
Microsoft Intune scales efficiently, supporting diverse organizational sizes and environments, offering seamless management and consistent performance as needs evolve.
Sentiment score
7.0
Citrix Endpoint Management is scalable and flexible, accommodating growth easily, though some face platform-specific challenges, particularly with iOS.
Sentiment score
8.8
IBM MaaS360 offers cloud-based scalability, effectively managing up to 100,000 devices globally without performance issues, suiting various business sizes.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
My colleagues using iOS have faced issues, such as logging problems requiring frequent password entries.
Senior Advisor at a legal firm with 1,001-5,000 employees
We have been able to add more devices and users without any noticeable impact on performance.
Cybersecurity Analyst at DigitalTrack solution pvt ltd
 

Stability Issues

Sentiment score
7.2
Microsoft Intune delivers high stability with minimal issues; users rate it highly for reliable integration and day-to-day operations.
Sentiment score
7.2
Users find Citrix Endpoint Management stable but note minor issues, occasional crashes, and concerns over future focus and enhancement.
Sentiment score
8.1
IBM MaaS360 is stable and reliable, with minor issues like rare crashes or delays, and is praised for performance.
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
IT Administrator at Newrest Inflight España, S.A
The solution's stability is below expectations.
Senior Advisor at a legal firm with 1,001-5,000 employees
The solution is stable, though there are occasional restarts, which are not critical.
System Consultant at Advania hf.
It has been reliable for managing devices, enforcing policies, and monitoring compliance.
Cybersecurity Analyst at DigitalTrack solution pvt ltd
 

Room For Improvement

Microsoft Intune struggles with non-Windows compatibility, complex setups, slow sync, limited customization, inefficient policies, and unsatisfactory integration.
Citrix Endpoint Management needs improved device support, UI, performance, updates, support response, and cost-effective licensing to satisfy users.
IBM MaaS360 needs improvements in device enrollment, user management, integration, and features to boost competitiveness and user satisfaction.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
The main issue is the change from perpetual licenses to subscription-based ones, which has increased our costs significantly.
Senior Advisor at a legal firm with 1,001-5,000 employees
With AI being present, they may increase some AI-related features in the future.
Co-Founder at Virajo
The units are not updating the operating system as specified in the policy.
System Consultant at Advania hf.
I would appreciate a more intuitive interface and simpler navigation in IBM MaaS360.
Cybersecurity Analyst at DigitalTrack solution pvt ltd
 

Setup Cost

Microsoft Intune is cost-effective within Microsoft 365 packages, with discounts for nonprofits and bulk purchases, though standalone licenses cost more.
Citrix Endpoint Management pricing varies with licensing models, influencing costs from user fees to potential $40,000 deployments.
IBM MaaS360 offers competitive pricing with seamless integration, balancing costs against features, favored over AirWatch and Jamf.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
The switch to subscription-based licensing has made it much more expensive.
Senior Advisor at a legal firm with 1,001-5,000 employees
For this client, the solution has been quite cheap.
System Consultant at Advania hf.
The setup cost pricing for Citrix Endpoint Management varies; I can say $3,000 per user license for setup.
Co-Founder at Virajo
The pricing and licensing experience with IBM MaaS360 was satisfactory and not expensive.
President at a wholesaler/distributor with 11-50 employees
Overall, we feel the platform delivered good value for its cost.
Cybersecurity Analyst at DigitalTrack solution pvt ltd
 

Valuable Features

Microsoft Intune excels in device management, integration, automation, and security, enhancing efficiency with Autopilot, Azure AD, and advanced features.
Citrix Endpoint Management provides secure, efficient device management and app control for iOS, Android, and Windows Phone, supporting BYOD.
IBM MaaS360 offers robust device management with security features, easy integration, AI insights, and scalable, stable implementation.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
We have found the ability to manage user accounts on shared devices valuable as it reduces the need for multiple licenses, which saves costs.
System Consultant at Advania hf.
The change to a subscription-based model has removed the financial benefit we previously had.
Senior Advisor at a legal firm with 1,001-5,000 employees
The main benefit of IBM MaaS360 is phone control and rollout.
President at a wholesaler/distributor with 11-50 employees
The best features IBM MaaS360 offers include centralized device management, policy enforcement, compliance tracking, and remote device actions.
Cybersecurity Analyst at DigitalTrack solution pvt ltd
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Unified Endpoint Management (UEM)
1st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
378
Ranking in other categories
Configuration Management (2nd), Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Microsoft Security Suite (1st)
Citrix Endpoint Management
Ranking in Unified Endpoint Management (UEM)
18th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
14
Ranking in other categories
No ranking in other categories
IBM MaaS360
Ranking in Unified Endpoint Management (UEM)
6th
Average Rating
7.8
Reviews Sentiment
7.4
Number of Reviews
37
Ranking in other categories
Enterprise Mobility Management (EMM) (12th)
 

Mindshare comparison

As of June 2026, in the Unified Endpoint Management (UEM) category, the mindshare of Microsoft Intune is 20.7%, down from 31.0% compared to the previous year. The mindshare of Citrix Endpoint Management is 2.1%, up from 1.9% compared to the previous year. The mindshare of IBM MaaS360 is 7.6%, up from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Endpoint Management (UEM) Mindshare Distribution
ProductMindshare (%)
Microsoft Intune20.7%
IBM MaaS3607.6%
Citrix Endpoint Management2.1%
Other69.6%
Unified Endpoint Management (UEM)
 

Featured Reviews

OluwashileAdeniyi - PeerSpot reviewer
Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees
Centralized endpoint security has improved and supports hybrid work and BYOD policies
Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.
VivekKumar10 - PeerSpot reviewer
Co-Founder at Virajo
Solution supports seamless integration and promotes effective device management
For technical support of Citrix, I find they are responsive, but L1 is not very capable; this product requires some mature understanding, so sometimes they can handle small problems, but for major or architecture-related issues, their L3 or our L3 engineer helps them understand the problem.I would assess the technical support of Citrix as a seven from 1 to 10.
Abhijeet Chaskar - PeerSpot reviewer
Cybersecurity Analyst at DigitalTrack solution pvt ltd
Centralized device control has improved security and streamlined daily management tasks
The best features IBM MaaS360 offers include centralized device management, policy enforcement, compliance tracking, and remote device actions. These features make managing and securing endpoints much more efficient. Another feature I appreciate about IBM MaaS360 is the visibility it provides. Being able to view device status, compliance, and security information from one console makes day-to-day management much easier. IBM MaaS360 has positively impacted my organization by improving efficiency and security across the organization. We can manage devices more efficiently, maintain compliance, and resolve issues faster. We save time for both IT teams and end users. The AI outputs from IBM MaaS360 have been reliable in our experience. They provide useful insights and recommendations that help with device management and security monitoring. Though we still review important findings before taking action.
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
10%
Computer Software Company
8%
Government
7%
Financial Services Firm
15%
Computer Software Company
10%
Government
9%
Manufacturing Company
7%
Manufacturing Company
12%
Computer Software Company
10%
Government
8%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business191
Midsize Enterprise63
Large Enterprise185
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise5
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise7
Large Enterprise12
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with Citrix Endpoint Management?
There is always room for improvement in Citrix Endpoint Management; any product requires multiple improvements, and t...
What is your primary use case for Citrix Endpoint Management?
Generally, Citrix Endpoint Management ( /products/citrix-endpoint-management-reviews ) is used to containerize the co...
What is your experience regarding pricing and costs for Citrix Endpoint Management?
The setup cost pricing for Citrix Endpoint Management varies; I can say $3,000 per user license for setup, and deploy...
Microsoft Intune vs IBM MaaS360 - which to choose?
Our organization researched both Microsoft Intune and IBM MaaS360 when considering the type of endpoint security tool...
What is your experience regarding pricing and costs for IBM MaaS360?
The pricing and licensing experience with IBM MaaS360 was satisfactory and not expensive.
What needs improvement with IBM MaaS360?
We have some challenges. If we look at the challenges we face in the market, there are a few products like Sophos, wh...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
MobileManager, Zenprise, XenMobile
Fiberlink MaaS360, MaaS360
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Miami Marlins, Exelon, Louisville Gas and Electric Company and Kentucky Utilities Company (LG&E and KU), Flex, Chevron Phillips Chemical Company
Bancroft, Garuda Indonesia
Find out what your peers are saying about Citrix Endpoint Management vs. IBM MaaS360 and other solutions. Updated: April 2026.
900,747 professionals have used our research since 2012.