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Citrix Endpoint Management vs Microsoft Intune comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
2.5
Companies charged $50 for BYOD, boosting ROI; Citrix contributed 25% of revenue despite unclear ROI calculations for some users.
Sentiment score
7.7
Microsoft Intune reduces costs, enhances security, streamlines processes, and improves resource efficiency for significant operational savings.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Importantly, when someone leaves the company, it helps protect document access on their devices.
Applications are deployed through Intune, and we see fewer tickets for common issues because we can resolve them through the solution.
 

Customer Service

Sentiment score
5.3
Citrix Endpoint Management's customer service is praised for major issues but needs improved responsiveness for minor ones.
Sentiment score
6.5
Microsoft Intune support varies, with mixed reviews favoring premium support, while others desire more consistent and efficient basic support.
Technical support for Citrix Endpoint Management is not satisfactory.
The support from Citrix has been satisfactory.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
 

Scalability Issues

Sentiment score
7.0
Citrix Endpoint Management excels in scalable, modular architecture, efficiently handling large user masses across diverse deployments for enterprises.
Sentiment score
8.3
Microsoft Intune offers seamless scalability for enterprises, supporting diverse devices, though improvements for macOS and dynamic groups are suggested.
My colleagues using iOS have faced issues, such as logging problems requiring frequent password entries.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
 

Stability Issues

Sentiment score
6.9
Citrix Endpoint Management is stable with minor issues, high user satisfaction, and appreciated for its maturity and reliability.
Sentiment score
7.9
Microsoft Intune is stable and reliable, rated high by users, with minor issues often caused by external factors.
The solution's stability is below expectations.
The solution is stable, though there are occasional restarts, which are not critical.
We have not experienced downtime, bugs, or glitches.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
 

Room For Improvement

Citrix Endpoint Management needs improved Android support, application integration, and responsive support, with challenges in MDM and iOS compatibility.
Intune needs better macOS support, integration, UI, MAM capabilities, third-party patching, and faster security policy application.
The main issue is the change from perpetual licenses to subscription-based ones, which has increased our costs significantly.
The units are not updating the operating system as specified in the policy.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
 

Setup Cost

Citrix Endpoint Management pricing is moderately competitive, with various licensing options and potentially high setup and ongoing costs.
Microsoft Intune's integration with Microsoft 365 licenses offers attractive pricing and flexibility, benefiting large organizations but less accessible for small businesses.
The switch to subscription-based licensing has made it much more expensive.
For this client, the solution has been quite cheap.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
We get Intune bundled with our Microsoft agreement.
 

Valuable Features

Citrix Endpoint Management centralizes device management, enhances security, reduces costs, and improves application delivery for multiple platforms.
Microsoft Intune offers seamless integration, security management, and centralized device management across Windows, iOS, and Android platforms.
We have found the ability to manage user accounts on shared devices valuable as it reduces the need for multiple licenses, which saves costs.
The change to a subscription-based model has removed the financial benefit we previously had.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
 

Categories and Ranking

Citrix Endpoint Management
Ranking in Unified Endpoint Management (UEM)
10th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
13
Ranking in other categories
No ranking in other categories
Microsoft Intune
Ranking in Unified Endpoint Management (UEM)
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
247
Ranking in other categories
Configuration Management (2nd), Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Microsoft Security Suite (1st)
 

Mindshare comparison

As of April 2025, in the Unified Endpoint Management (UEM) category, the mindshare of Citrix Endpoint Management is 2.2%, down from 2.3% compared to the previous year. The mindshare of Microsoft Intune is 35.3%, down from 41.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Endpoint Management (UEM)
 

Featured Reviews

SivaKuppala - PeerSpot reviewer
Offers flexible application management that allows secure delivery of applications to endpoints, enabling users to operate applications on the go
VMware is also a part of our practice, but my focus is predominantly on Citrix, which constitutes about 80% of our management, with VMware covering the remaining percentage. VMware excels in server-related virtualization and is considered the best in that domain. However, for desktop virtualization, Citrix is more mature. Both offer comprehensive product support and robust security features, with extensive partnerships across hardware vendors like HP and Cisco. In terms of cons, VMware tends to be more expensive and complex, with some degree of vendor lock-in. Citrix, on the other hand, offers a better user experience and is more flexible and scalable. While both platforms have their features, Citrix has less licensing complexity compared to VMware, and support quality is comparable between the two.
Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
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Top Industries

By visitors reading reviews
Educational Organization
54%
Computer Software Company
7%
Financial Services Firm
6%
Government
4%
Educational Organization
23%
Computer Software Company
11%
Financial Services Firm
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Citrix Endpoint Management?
One key feature is secure application delivery, which enables the secure delivery of mobile and web applications to end-user devices. This ensures data protection and compliance with corporate poli...
What needs improvement with Citrix Endpoint Management?
The support provided by Citrix needs improvement. The support should be more proactive, especially in critical sectors where issues are resolved slowly. Cases may take up to a month to be resolved,...
What is your primary use case for Citrix Endpoint Management?
We work extensively with Citrix, specializing in Citrix utilization, Citrix networking, and Citrix mobility MDM. Our company is a premium partner with Citrix, managing almost ninety percent of Citr...
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...
 

Also Known As

MobileManager, Zenprise, XenMobile
Intune, MS Intune, Microsoft Endpoint Manager
 

Overview

 

Sample Customers

Miami Marlins, Exelon, Louisville Gas and Electric Company and Kentucky Utilities Company (LG&E and KU), Flex, Chevron Phillips Chemical Company
Mitchells and Buzzers, Callaway
Find out what your peers are saying about Citrix Endpoint Management vs. Microsoft Intune and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.