I use it for thought management, automation, task creation, document collaboration, project management, and automation to send emails for onboarding suppliers.
The email portion, specifically the email automation, where you can add attachments, has room for improvement. It should be more robust, and comments should be integrated automatically when you send an email. Also, the URL when you send an email to a task is extremely long.
There is another thing I am not happy about. They have one fine print where they say that you can't have a case license if you're the owner and you have a Gmail account with a dot, like Gmail.com. ClickUp has a restriction that disallows the usage of Gmail accounts with a dot in the email address.
The license is only applicable if it's not a dot at Gmail.com. So it has to be Gmail.com to continue. It should not be Gmail. If you're at Gmail.com, you need to be a full member, but it's not from a business perspective. It doesn't make sense. If you're now, as soon as I say, our side organization can be a guest inside the organization at Gmail.com, and it should be that. So that is very limited. Because the thing is, we will not buy 500 licenses to add 500 people. We will not do it.
But now, at the same time, that's not one of our group of companies. So one of our other companies is the one that I'm migrating my thing to, but we, as us, from the head office, actually might not go with the application due to the technicalities. We had one idea to transfer ownership to a Gmail account and use our company model again, but this may not comply with management's standards.
There is room for improvement. From a business perspective, having certain features makes it difficult to price the price higher than other applications.