

Jira and ClickUp are prominent tools in the project management and issue-tracking category. ClickUp seems to have an upper hand in terms of simplicity and user-friendliness, while Jira is preferred for its extensive integration capabilities and robust functionalities.
Features: Jira is known for its powerful bug and issue tracking, seamless API integration, and support for agile methodologies. It integrates extensively with Atlassian and other tools. ClickUp offers user-friendly task management with AI integration for automation, capturing intricate task details efficiently. It provides customizable workflows with a range of templates and maintains a simpler interface than Jira.
Room for Improvement: Jira's complex customization can challenge new users, and its search capabilities could improve. It often requires third-party plugins for full functionality. ClickUp needs better email automation, improved integration capabilities, and closer alignment with agile methodologies. It also lacks efficient role and permission customization.
Ease of Deployment and Customer Service: Jira offers versatile deployment options, including private, public, and hybrid clouds, and on-premises. It largely relies on community support and documentation, with mixed technical support reviews. ClickUp deploys primarily on public cloud, providing straightforward deployment but with a less developed support system compared to Jira's established channels.
Pricing and ROI: Jira's pricing is higher, particularly as user numbers increase, but it offers a solid ROI for large enterprises. It provides cost-effective options for smaller teams with complex licensing for cloud and on-premises. ClickUp presents a competitive pricing model, affordable for small to mid-sized businesses, with free and premium tiers for flexibility and positive ROI.
A primary advantage is that I can have individual projects without a team, and I can also manage team-based projects without being a project manager.
A return on investment has been seen with Jira, as a lot of time has been saved in arranging tasks, converting software features into epics, tasks, and milestones, making it easy to track progress and plan future roadmaps.
It's always hard to measure ROI precisely, but overall, the development time usually pays off within a year through efficiency gains.
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
I did not face any issues with stability or upgrades.
Whenever there are issues, the internal Jira enterprise team is contacted directly.
I believe ClickUp's scalability can handle more users or larger workloads if our company grows, as long as the people who set these things up know what they are doing and use the features properly.
Scalability for Jira is great, and it handles growth easily from 100 to thousands.
ClickUp is quite stable, and I don't see glitches or latency issues.
In my experience, Jira is stable, with around 99% uptime.
One area that requires improvement would be the integration with existing systems, such as legacy systems and other project management software.
Focus more on improving API integration and automation tools, not just the design.
One feature that could improve Jira is the integration of AI capabilities, such as organizing Jira tasks autonomously with minimum human intervention and executing aggregations and clustering of these tasks.
To improve Jira, maybe some AI features could be added.
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
ClickUp improves my team's collaboration process, as it allows inviting everyone without requiring a corporate email address, and external contractors can also see the project, which is a very important feature I prefer over other products.
The audit trail feature has helped me and my team because whenever there is a task followed up, or if it is not done, or if it is changed, we can always go back and see why it was done and when it was done, so it helps keep accountability as well.
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
The main feature is the hierarchy, as features can be converted into epics and topics, allowing bigger tasks to be partitioned into smaller ones.
| Product | Market Share (%) |
|---|---|
| Jira | 4.1% |
| ClickUp | 1.2% |
| Other | 94.7% |


| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 1 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 105 |
| Midsize Enterprise | 56 |
| Large Enterprise | 150 |
Plan, track, and manage any type of work with project management that flexes to your team's needs. Work smarter as a team with real-time chat. Tag individuals or groups, assign comments for action items, and link tasks to get more done together. Stay on track to hit your goals with targets for task completions, numbers, monetary values and more. Track progress in real-time connecting tasks to goals and keep your objectives organized with Goal Folders. Tackle work from any angle with 20+ real-time views that adapt to your needs. Track tasks on List, update workflows on a Board, drag-and-drop due dates on a Calendar, and so much more.
Jira is a powerful cloud- and subscription-based application lifecycle and issue management solution. It is designed to aid users both in project management and in resolving any issues that arise at any point in the software development process. It is especially concerned with easing the ability of developers to collaborate.
Jira Benefits
Some of the ways that organizations can benefit by choosing to deploy Jira include:
Jira Features
Real-time notification feature. Users can set Jira so that it offers them notifications that contain critical information in real time. It can send users email notifications when pressing issues have been updated. They can also set it to notify them about tasks that may be due, or other similar events.
Reviews from Real Users
Jira is a powerful solution that stands out when compared to many of its competitors. Two major advantages it offers are its workflow engine and its highly customizable dashboard.
Bharath R., the tool implementation and project management lead at a financial services firm, writes, “I feel the strongest feature of Jira is its workflow engine. It empowers us to automate our workflows within our organization. It's the one characteristic of Jira which I think can help any organization, be it in any domain.”
Uday J., a staff engineer at a computer company, says, “Another thing that I like a lot about Jira is that in the dashboard, you can plug the modules that you want. You can enable certain sections. For example, you can show trend history, open Jira tickets, etc. Some of the managers have created a dashboard for each engineer.”
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